Job description

Job responsibilities

WORKING PATTERN: Full Time

JOB LOCATION: Dorking Hospital & other DHC locations as required.

JOB SUMMARY

The Deputy Outpatients Manager (Operations) will work closely with the Deputy Outpatients Manager (Services) and the Outpatients Service Manager to support the safe, effective and efficient delivery of outpatient services. They will provide day-to-day operational leadership, acting as the escalation point for operational issues and ensuring that patient experience remains at the heart of service delivery and decision-making.

The post holder will provide operational leadership across outpatient services, supporting the delivery of high-quality patient pathways whilst contributing to service development, transformation initiatives, governance, workforce management and continuous quality improvement. They will work collaboratively with internal teams, clinicians and external partners to drive performance, improve processes and ensure organisational objectives, contractual requirements and patient expectations are met.

The role will support the Outpatients Service Manager in overseeing the teams within Outpatients, including Referrals In, Reception, Pathways, Medical Secretaries and Referrals Out. Responsibilities will include line management, service improvement, developing effective relationships with third-party providers, supporting new service developments, and reviewing, developing and implementing standard operating procedures.

The successful candidate will have excellent attention to detail, strong organisational and problem-solving skills, and the ability to prioritise a varied workload whilst exercising initiative and sound judgement. They will maintain a high level of professionalism, confidentiality and diplomacy, and demonstrate a commitment to delivering outstanding patient care and operational excellence.

DUTIES AND RESPONSIBILITIES OF THE POST

General

o To be responsible for day-to-day management of operational issues, making independent decisions.

o Oversee the management of patient pathways from referrals received to patient discharge including elements undertaken by sub-contractors.

o To be responsible for the day-to-day management of teams to meet objectives set by the board, local and national targets, KPIs and SLAs.

o Prioritise and organise own workload; making decisions and initiating action where necessary, ensuring timeframes are met through shared knowledge and cover.

o Attending and conducting operational meetings, review groups for incidents, complaints and governance.

o Support service development projects from planning through to implementation, engaging stakeholders and contributing to business cases, operational readiness and service mobilisation.

o Strive for continuous improvement, making use of developing technology to drive efficiency and autonomy.

o Analyse operational and performance data to identify trends, risks and opportunities, providing recommendations and reports to support decision making.

o Support effective utilisation of resources and identify opportunities to improve efficiency and value for money.

o Promote equality, diversity and inclusion and actively contribute to creating a respectful and inclusive working environment.

o Any other reasonable duties as commensurate with the nature of this role.

Patient and public engagement

o To be the first point of contact for complaints and concerns, working with the relevant team leader to promptly address patient issues.

o Build effective working relationships with colleagues, clinicians and third parties.

o Setting up regular quality and performance reviews with third party health care providers such a trust hospitals and independent hospitals. To support establishing new referral pathways, sharing wait list management trackers and the exchange of mutually beneficial information and addressing issues.

o Conducting and supporting patient surveys, audits, inspections and reviewing patient feedback, creating action plans for any areas where improvements are identified.

Governance

o Responsible for responding to complaints within the set timeframes and guidelines.

o Investigating incidents, establishing root cause and putting corrective and preventative measures in place to prevent a reoccurrence

o Writing up new procedures and checking existing processes are fit for purpose and updating them where necessary.

o Maintaining accurate record keeping.

o Ensuring staff compliance with mandatory training.

o Support the delivery of clinical governance and quality improvement programmes, ensuring lessons learned from incidents, complaints, audits and patient feedback are embedded into service delivery.

o Conduct audits in line with recommended timeframes.

Identify, assess and manage operational risks and contribute to the maintenance of departmental risk registers

People Management

o Direct line management of team leaders and overarching management of their teams.

o Support Team Leaders to manage employee performance, attendance, conduct and capability issues.

o Be fully conversant with all departmental policies and guidelines and ensure these are implemented and adhered to.

o To act as a role model, actively demonstrating DHC values.

o Maintain excellent working relationships with all colleagues.

o Coaching and mentoring team members.

o Support workforce planning activities including recruitment, onboarding, induction, retention and succession planning.

Deputising for the Outpatients Service Manager

o Act as the senior operational lead for outpatients in the absence of the Outpatients Service Manager and/or Deputy Outpatients Manager (Services), escalating matters where appropriate.

o As duty manager provide support to all teams within the department to resolve queries, ensuring issues are resolved within a timely manner.

o Sharing the responsibility of responding to duty calls, emails and tasks.

o Ensure day to day operations are efficient & effective, suggesting and delivering improvements where relevant.

WORK SETTING AND REVIEW

To manage own workload efficiently and effectively on a daily basis. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department, acting independently but with the support of the wider management team.

Be able to work with a degree of autonomy and with a continuous improvement mindset.

Work towards objectives as set by the Outpatients Service Manager.

CONFIDENTIALITY

The post holder must maintain the confidentiality of information about patients, staff and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.

This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder.

PERSON SPECIFICATION

Please note: the criteria set out in the person specification will be used to make recruitment decisions. Please ensure you set out clearly in your application and supporting statement how your experience, skills, knowledge and qualifications meet the criteria.

Person Specification

Qualifications

Essential

• Good standard of general education
• Can evidence commitment to continued professional development

Desirable

• Understanding of medical terminology
• Educated to degree level
• Management qualification (ILM Level 3/5 or equivalent).

Attributes

Essential

• Can do attitude.
• Presentable appearance.
• Good team worker.
• Reliable.
• Flexible.
• Trustworthy.
• Pro-active and committed.

Experience

Essential

• Experience leading operational teams.
• Excellent administration and organisational skills
• Problem solving skills and decision making
• Proven experience of working in a customer facing environment and making improvements to processes
• Experience in being proactive & self-led
• Holding ownership of tasks through to delivery
• Evidence of building strong relationships with internal & external stakeholders
• Experience managing change and service improvement initiatives.
• Incident investigation
• Experience analysing and interpreting performance data.
• Responding to customer complaints

Desirable

• Knowledge of Systmone, our electronic patient management system
• Experience working within healthcare services.

Knowledge

Essential

• Knowledge of the principles of effective communication with a diverse range of people and the importance of maintaining high standards in both written and verbal correspondence.
• Knowledge of process documentation and the development, review and implementation of standard operating procedures and working practices.
• Understanding HR life cycle processes and UK employment law
• Understanding of information governance and data protection requirements.

Desirable

• Understanding of NHS performance targets and patient pathway management.
• Advanced IT skills
• Able to travel independently between DHC sites as required.

Skills and Aptitudes

Essential

• Excellent verbal and written communication skills
• Ability to work under pressure and to meet deadlines
• Pro-active multitasker
• Time Management
• Patient focused
• Clear problem solver who seeks solutions independently
• Experience working towards targets and reporting updates
• Experience managing competing priorities
• Knowledge of Microsoft Office applications, including Word, Excel, Outlook and Teams, and their use in supporting operational management, reporting and communication.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Dorking General Hospital

Horsham Road

Dorking

Surrey

RH4 2AA

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

South Tandridge Primary Care Network (PCN) is made up of the following Practices: Oxted Medical Practice, Pond Tail Surgery and Lingfield Surgery, with a population of approximately 35K. The PCN has worked together over several years and is therefore mature in its collaboration with member practices as well as external provider organisations.

In this role, a successful applicant will manage the PCN clinical frailty pathway (Hub) that all practices within this PCN can refer into. The aim is to offer care in the patients home in order to reduce unplanned admissions and improve patient care. The Frailty General Practitioner will be responsible for providing clinical leadership to the frailty hub team and providing medical leadership to the wider community team of Community Matrons, District Nurses, Pharmacists, etc.

It is therefore desirable that you should also have experience of or qualifications in clinical supervision/education, but not essential as training can be given. Populations are changing, and patients are living longer with complex care needs. Having a frailty service that is well triaged aims to create a better patient experience, a better way of working collaboratively and a reduction in unplanned admissions to hospital.

This service will be available up to 5 sessions per week, with the expectation that coverage will be across the working week, but flexible requests will be considered. Improved home visiting at scale will also potentially reduce pressure on A&E attendances, with the role of the Frailty General Practitioner providing oversight and clinical care to a cohort of patients as identified by the individual practices within the PCN. This role will include seeing patients in their own homes as well as visits to care homes where appropriate.

The Frailty General Practitioner will be responsible for developing a care plan for frail patients at risk of hospital admission, using their clinical skills to diagnose and treat patients accordingly. This will involve liaising with other professionals responsible for the patients care, referring to other teams as necessary, as well as liaising with secondary care, community care, social care, mental health services and other local providers.

DUTIES AND RESPONSIBILITIES OF THE POST

The following are the core responsibilities of the Frailty General Practitioner. There may be, on occasion, a requirement to carry out other tasks; dependent upon factors such as workload and staffing levels:

• Effective triage of referred and proactively identified patients to provide highly effective medical care to the entitled population in a timely fashion
• Proactively managing the care of frail people alongside the Community Matron
• Generic prescribing adhering to local and national guidance
• Effective management of long-term conditions
• Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks
• Undertake telephone triage and prioritise home visits accordingly
• Maintain accurate clinical records in conjunction with good practice, policy and guidance
• Working collaboratively across the PCN with all practices and partner organisations, and agencies
• Lead discussion about patients at both PCN-level MDTs and at Practice-level MDTs
• Adhere to best practice recommended through clinical guidelines and the audit process
• Contribute to the successful implementation of continuous improvement and quality initiatives with the Practices and PCN
• Accept delegated responsibility
• Contribute effectively to the development and maintenance of the PCN, including clinical governance, training, financial management and HR
• Commit to self-learning and continuing professional development
• Support the partners in achieving the strategic aims of the PCN
• Review and adhere to Practice/ PCN protocols and policies at all times
• Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

ORGANISATIONAL POSITION

The Frailty GP will report to the PCN Clinical Director and Service Manager.

KEY PRINCIPLES OF THE FRAILTY GENERAL PRACTITIONER ROLE

• Proactive management of the frail population and people at the end of their life (65yrs+)
• Identification of the people most at risk of deterioration/hospital admission
• A multi-disciplinary team (MDT) approach to provide holistic care
• A defined caseload of people who have:

1. An in-depth frailty assessments
2. Structured medication reviews & falls assessments
3. Quality conversations about end-of-life care
4. Planning for when care needs change
5. A personalised care plan agreed and enacted
6. A key point of contact
7. Proactive intervention to avoid hospital admission - linking with the reactive community service

INDIVIDUAL RESPONSIBILITIES

• Adhere to DHC and GP Practices policies and procedures and any other relevant legislation
• Ensure mandatory training is up to date at all times
• Participate in regular supervision sessions and appraisals with your line manager. Attend training and development activities as identified and participate in meetings as required
• Maintain administration systems and workspaces in a clean and tidy fashion
• Maintain a good working knowledge of Health and Safety procedures and fire precautions, and operate the correct procedures and participate in policy development and data collection where appropriate
• Work flexibly to meet the needs of patients
• Contribute to ongoing/new projects as required
• To undertake any other duties appropriate to the grade and purpose of the job as may be agreed by the post holder

WORK SETTING AND REVIEW

• The post holder will work autonomously to an agreed set of KPIs, targets and objectives.
• They will manage their own time and case load, providing regular updates/progress reports to their line manager and to the GP practices they are based in.
• Participate in DHCs appraisal and review system.

This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder.

Person Specification

Other requirements

Essential

• Disclosure and barring service check.
• Willing and able to travel to other sites & locations to attend meetings and training events.

Skills

Essential

• Excellent communication skills (written and oral), including the ability to listen.
• Strong and confident IT skills, including MS Office and databases.
• Excellent administrative skills, working under own initiative at times.
• Effective time management skills, often in a fast-paced environment.
• Proven problem-solving and analytical skills.
• Ability to adapt to changing situations and changing needs of the service.
• Excellent patient care skills.
• Motivated to achieve good outcomes for patients.
• Able to follow policies and procedures effectively.
• Able to maintain confidentiality at all times.

Desirable

• Knowledge of GP clinical systems EMIS and/or TPP SystmOne.

Personal Qualities

Essential

• Polite & confident, remaining calm under pressure.
• Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
• Self-motivated, reliable and dedicated.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgement.
• High levels of integrity and reliability.
• Ability to work under pressure.
• Confident, assertive and resilient.

Experience

Essential

• Experience working with the general public in a similar role.
• Experience working in a health care setting.
• Experience working in the NHS/Primary Care General Practice setting.
• Understanding of community services and personalised care.
• Experience in managing a complex administrative role.

Desirable

• Experience of leading MDT Meetings in Primary Care.

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Pond Tail Surgery

Godstone Green

Godstone

Surrey

RH9 8DY

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

This is an exciting opportunity to lead a multi-disciplinary team of therapists and manage working locations to continue the development of our Talking Therapies service. DHC is going through an exciting period of growth, and we plan to continue to increase our team of therapists and become the service of choice in the area for referrers and patients.This is a leadership role supporting the Service Manager and Clinical Team Leads to deliver an exceptional quality, cost-effective Talking Therapies service which meets performance targets against quality and productivity measures.

We are seeking an experienced Manager to manage and grow a team of therapists covering the area and working in sub-groups around the emerging Primary Care Networks. This will involve networking to create new relationships and require flexibility to align with emerging delivery models within general practice and other local services.

The Talking Therapies Operational Manager will have the ability to inspire and manage a team to ensure they deliver high-quality psychological interventions, and will work with others to improve organisational performance. The person needs to be highly motivated to deliver change, build relationships and work with the Service Manager and Clinical Team Leads to create a team that will provide outstanding services for the local population.

The post holder requires strong managerial skills.

The main aim of the role is to support the Service Manager and Clinical Team Leads to ensure the team delivers a dynamic, effective and efficient service:

• Responsibility for Service Delivery and development for defined Geographical areas
• To provide highly effective people management, including Line Management responsibilities
• Support the development of the operational aspects of service development
• To be an innovator who embraces change and strives for excellence

Deputise for the Service Manager or Clinical Lead when required, andto work on non-clinical aspects of service improvement, delivery and development.

ROLE OF DEPARTMENT

The post holder is expected to set an exemplary standard and work accurately under pressure with the ability to manage and prioritise their workload and that of the department, providing and receiving information which may require tact, diplomacy and persuasive skills.

KEY WORKING RELATIONSHIPS

• Service Manager and Management team
• Clinical Lead
• Clinical Team Leads
• Advanced and Senior Therapists
• Therapists and other healthcare staff
• Administration/Reception staff
• Patients & Relatives
• General Practitioners
• Local authorities
• Social services

NB: This list is not exhaustive as the Post Holder is required to communicate with a wide range of external and internal departments and agencies at all levels.

DUTIES AND RESPONSIBILITIES OF THE POST

MAIN DUTIES AND RESPONSIBILITIES

Leadership and management:

1. To be responsible for the operational management of service delivery in given localities, reporting to the Service Manager and working alongside the Clinical Team Leads, Lead Operations Administrator and wider Talking Therapies team.
2. To hold Line Management and Meta Line Management responsibility, including the management of performance, sickness, career progression/development and welfare
3. The post holder will promote quality in all areas of service work and support the Service Manager/ Clinical Lead in the identification, development and implementation of improvements
4. The post holder will support the selection and employment of staff within budget.
5. The post holder will have responsibility for non-clinical risk management and health and safety in the workplace.
6. The post holder will ensure that the culture is conducive to good health, safety and security. This includes the mental as well as physical health and safety of clients and service staff.
7. The post holder will maintain and develop the use of IT systems and staff skills within this area.
8. The post holder is responsible for initiating and, with support from the Service manager and Clinical Team leads where required, implementing service developments and projects to improve team and organisational performance

Policy and service development

1. The post holder will be responsible for supporting the implementation of policies and operating procedures for mental health across the organisation. These will include operational aspects, including governance and audit.
2. The post holder will support the development of appropriate consultation with service users regarding the working of the service.
3. Contribute to the development of services for the community less likely to access services,, responding to the identified mental health needs of each locality, ensuring services are tailored to the specific needs of each community [homeless, prison, new mothers], ethnic group [Black, Asian, Polish, Portuguese], disability [hearing / long term conditions/ carers], and age [older persons / young adults].
4. Work collaboratively with colleagues in the 3rd sector to facilitate awareness of our Talking Therapies service
5. Work closely with both the Service manager and Clinical Team Leads to ensure service delivery targets and workforce development targets are achieved.

General

1. To be a positive and influential member of the team, contributing to a positive work environment and a team ethos of providing excellent patient care in an effective and efficient manner.
2. To be a positive ambassador for DHC Ltd with particular focus on the Talking Therapies service and its promotion with key stakeholders
3. To support the operational running of the team, including (but not limited to) monitoring of waitlists of all pathways and taking action where required, managing complaints and ensuring locations are available that meet both staff and patients needs
4. All employees have a duty and responsibility for their own health and safety and the health and safety of colleagues, patients and the general public.
5. All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies.
6. It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
7. This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.

INDIVIDUAL RESPONSIBILITIES

• Apply and adhere to agreed policies, procedures, and protocols, including national initiatives and propose changes for improvements to departmental working practices.
• Participate in reflection, self-evaluation and continuous professional development, including performance review. Ensure mandatory training is up-to-date at all times.
• Contribute to ongoing projects as required.
• Maintain and encourage safe working practices and environment in accordance with local Health and Safety policies.
• Comply with the requirements of the Caldicott Report, Data Protection Act, Access to Health Records Act and subsequent legislation issued in relation to confidential data.

CONFIDENTIALITY

The post holder must maintain the confidentiality of information about patients, staff and DHC business in accordance with the Data Protection Act 2018 and Caldicott principles.

Person Specification

Qualifications

Desirable

• Formal training in Leadership and Management.

Experience

Essential

• Experience of working as an operational Leader.
• Experience in managing the performance and welfare of others.
• Experience in managing the operational aspects of service delivery.
• Experience in providing effective Line management.
• Working to achieve Governance standards, including management of complaints and Incident management.
• Worked in a service where agreed targets were in place.

Desirable

• Experience of working in a Primary Care environment.
• Experience using record systems such as IAPTUS, SystmOne or RADAR.

Skills & Competencies

Essential

• Highly developed communication skills in a range of formats to a diverse audience, including highly sensitive and complex information.
• Highly developed people management skills with the ability to motivate, develop and inspire others as well as manage performance, sickness and welfare as required.
• Highly developed organisational skills, including the organisation of others.
• Experience in providing operational leadership.
• Competent IT skills, including working knowledge of Microsoft Office.
• Ability to monitor operational processes within the service and know when to escalate or take action.
• Ability to be an advocate for service, to develop and promote the service to all stakeholders.
• A can do attitude who can meet targets, stay calm under pressure and promote a positive, safe work environment.
• An understanding of mental health.
• Commitment to challenging the stigma of mental illness, seeking to break down barriers to treatment and recovery through continuous service improvement.
• Experience of working with diverse communities and within a multicultural setting.
• Ability and willingness to regularly travel to locations throughout the organisation, some of which are rural and not accessible by Public Transport.

Desirable

• Experience in managing projects.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Medwyn Centre

Reigate Road

Dorking

Surrey

RH4 1SD

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job purpose

The Research Nurse will work with the DHC Research Clinical Lead, Research Assistant, participating Primary Care Networks and GP practices to support the safe, effective and high-quality delivery of clinical research across the Federation.

The post holder will coordinate and deliver a portfolio of studies from feasibility and set-up through participant identification, informed consent, study visits, follow-up and close-down. They will provide research nursing expertise, support practices to become research active, and ensure that study activity is undertaken in accordance with approved protocols, Good Clinical Practice, professional standards and DHC policies.

The role complements the DHC Research Assistant. The Research Assistant provides administrative, project and study coordination support, while the Research Nurse holds responsibility for delegated clinical activity, participant assessment and care, clinical procedures, safety monitoring and professional nursing decisions within their competence.

DHC and the research service

DHC is a GP Federation supporting general practice in Surrey and delivering a range of community-based healthcare services. DHC places people at the centre of its work and develops services with local practices, Primary Care Networks and system partners.

The research service works with practices and external academic, NHS and commercial partners to increase high-quality research activity, translate learning into clinical practice and improve care for local populations. The Research Nurse will act as a visible clinical point of contact for studies delivered across DHC and participating practices.

Key working relationships

• DHC Research Clinical Lead and Research Assistant
• DHC clinical, operational, governance, finance and digital teams
• GP partners, practice managers and multidisciplinary practice teams
• Primary Care Network clinical directors and teams
• Principal Investigators, Chief Investigators and study teams
• Study sponsors, contract research organisations and academic partners
• NIHR Research Delivery Network colleagues and research support services
• Research participants, patients, carers and members of the public
• Pharmacy, laboratory, courier and other support services where relevant to a study

Main duties and responsibilities

Research study set-up and coordination

• Review study protocols and associated documentation to understand clinical requirements, participant pathways, resource implications and delivery risks.
• Contribute to robust feasibility assessments, including realistic estimates of eligible populations, recruitment potential, workforce requirements, clinical procedures, equipment and practice capacity.
• Support confirmation that required approvals, agreements, training, delegation and local arrangements are in place before study activity begins.
• Coordinate allocated studies across one or more practices, maintaining oversight of milestones, recruitment targets, follow-up schedules, amendments, monitoring requirements and close-down activity.
• Work closely with the Research Assistant to maintain accurate study trackers, site files, training records, delegation logs, version-controlled documents and communications.

Participant identification, recruitment and care

• Identify and screen potential participants using approved study criteria and authorised clinical systems or searches.
• Assess eligibility within the scope of professional competence and liaise with the Principal Investigator or delegated clinician where clinical confirmation is required.
• Provide clear verbal and written study information, answer questions and support individuals to make a voluntary and informed decision about participation.
• Undertake or support the informed consent process where appropriately trained, delegated and permitted by the protocol.
• Plan and deliver protocol-required participant visits, maintaining continuity, dignity, privacy and a positive participant experience.
• Provide ongoing information and support to participants and carers and escalate clinical concerns promptly through the agreed pathway.
• Promote equitable access to research and adapt communication and delivery approaches to meet individual needs and reach underserved groups.

Clinical research delivery

• Undertake study-specific clinical assessments and procedures within competence and delegation. These may include observations, venepuncture, cannulation, ECG acquisition, spirometry, urinalysis, height, weight and other protocol-defined measurements.
• Collect, label, process, store and arrange transportation of biological samples in accordance with the protocol, laboratory manual and local procedures.
• Administer study medication or interventions only where authorised, trained, competent and appropriately delegated, and in accordance with the protocol and medicines management arrangements.
• Monitor participants for expected and unexpected effects, recognise deterioration or safety concerns, and take appropriate clinical action.
• Maintain equipment, calibration and temperature-monitoring records relevant to allocated studies, reporting defects or excursions promptly.

Safety, governance and quality

• Deliver research in accordance with Good Clinical Practice, the UK Policy Framework for Health and Social Care Research, applicable clinical trial regulations, approved protocols, ethical requirements and DHC policies.
• Record, assess within professional scope, and report adverse events, serious adverse events, incidents, protocol deviations and safeguarding concerns within required timescales.
• Maintain participant confidentiality and process personal and research data lawfully, accurately and securely.
• Ensure source data, participant records and case report forms are complete, contemporaneous, attributable and available for verification.
• Support monitoring visits, audits and inspections, respond to data queries and implement agreed corrective and preventive actions.
• Identify and escalate risks or barriers affecting participant safety, data quality, recruitment, retention, timelines or study delivery.
• Contribute to the development, review and consistent use of research standard operating procedures and work instructions.

Data, performance and reporting

• Enter and validate research data on paper and electronic systems accurately and within study timescales, maintaining a clear audit trail.
• Maintain accurate recruitment and activity records and provide progress information to the Research Clinical Lead, investigators, sponsors and relevant research networks.
• Work with the Research Assistant to resolve missing data, document queries, follow-up requirements and study administration issues.
• Use recruitment, retention, quality and delivery information to identify improvement opportunities and recommend practical action.

Engagement and capacity building

• Build effective relationships with practices and PCNs, including teams with limited research experience, and support them to develop confidence and capacity to participate in research.
• Promote relevant study opportunities to clinicians, staff, patients and communities using approved materials and messages.
• Support study initiation, training and research awareness sessions for DHC and practice staff.
• Share learning from research activity and contribute to embedding evidence and best practice into clinical services.
• Represent DHC professionally at relevant internal and external meetings, study meetings and research events.

Professional practice and team contribution

• Work at all times within the Nursing and Midwifery Council Code, professional scope of practice and DHC clinical governance arrangements.
• Maintain professional registration, revalidation, mandatory training, Good Clinical Practice training and study-specific competencies.
• Manage and prioritise a varied workload across locations, working autonomously while seeking advice or escalation when required.
• Provide day-to-day clinical guidance and support to the Research Assistant and other colleagues without transferring responsibility for tasks outside their role or competence.
• Support induction, peer learning and development of staff involved in research delivery.
• Participate in supervision, appraisal, continuing professional development and service improvement activity.

General responsibilities

Confidentiality and information governance: Protect confidential and personal information and comply with DHC information governance, records management and data protection requirements.

Safeguarding: Recognise and respond to safeguarding concerns in accordance with DHC procedures and statutory responsibilities.

Infection prevention and control: Follow DHC and site-specific infection prevention and control policies and maintain safe clinical practice.

Health, safety and risk: Take reasonable care of personal and others safety, follow lone-working and incident-reporting procedures, and escalate risks.

Equality, diversity and inclusion: Treat participants, carers, colleagues and partners with dignity and respect, promote inclusion and make reasonable adjustments within the role.

Sustainability: Use resources responsibly and support environmentally sustainable ways of working where consistent with safe study delivery.

Flexibility: Travel between DHC, practice and partner sites as required. Some study activity may require flexibility outside normal working hours, subject to contractual arrangements and reasonable notice.

This job description describes the principal duties of the post and is not an exhaustive list. Duties may be reviewed and amended in consultation with the post holder to reflect service development, changes in research delivery and organisational need, provided they remain appropriate to the role.

Person Specification

Research Governance and Clinical Skills

Essential

• Current or recent Good Clinical Practice training, or willingness to complete before undertaking delegated research activity. Understanding of informed consent, participant safety, confidentiality and accurate source documentation.
• Competence in venepuncture, or willingness and ability to complete competency-based training. Ability to undertake clinical observations and maintain accurate records.

Desirable

• Knowledge of the UK Policy Framework for Health and Social Care Research and clinical trial regulatory requirements.
• Cannulation, ECG, spirometry, sample processing, vaccination or study medication experience, where relevant.

Experience

Essential

• Post-registration nursing experience and evidence of safe autonomous clinical practice.
• Experience of assessing patients, recognising deterioration and escalating concerns.

Desirable

• Experience in primary care, community care or clinical research.

Qualifications

Essential

• Registered Nurse with current NMC registration.

Desirable

• Degree-level study or equivalent relevant experience; post-registration research or clinical qualification.

Communication and Partnership Working

Essential

• Excellent written and verbal communication. Ability to explain complex information clearly and sensitively to participants, carers and professionals.
• Ability to build constructive relationships across clinical, operational and external partner teams and contribute effectively to multidisciplinary working.

Desirable

• Experience presenting or delivering training to staff or stakeholder groups.
• Experience supporting research-naive sites or community engagement.

Digital and Data Skills

Essential

• Confident use of Microsoft 365 and clinical or research data systems, with accurate data entry and a clear understanding of audit trails.

Desirable

• Experience of electronic case report forms, primary care clinical systems or research reporting systems.

Values, Behaviours and Practical Requirements

Essential

• Commitment to safe, person-centred care; integrity; inclusion; continuous improvement; accountability; teamwork; flexibility; and learning.
• Ability to travel between DHC, practice and partner locations in a timely manner.

Desirable

• Evidence of supporting service development or quality improvement.
• Full UK driving licence and access to transport, subject to reasonable adjustments.

Study Delivery and Organisation

Essential

• Ability to interpret and work to detailed protocols, manage participant visits and coordinate competing deadlines with close attention to detail.
• Ability to plan and prioritise a mobile workload, work independently, maintain reliable documentation and escalate appropriately.

Desirable

• Experience of study set-up, feasibility, recruitment, consent, follow-up, monitoring visits, close-down or commercial research.
• Experience coordinating work across multiple sites or organisations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Holmhurst Medical Centre

12 Thornton Side

Redhill

Surrey

RH1 2NP

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The postholder will be responsible for the safe and efficient delivery of COVID-19 vaccines to patients in their homes across the East Surrey area. They will also be responsible for entering data into the appropriate clinical systems and maintaining effective communication with the Primary Care Network (PCN).

This work will be carried out in collaboration with the practice teams within the relevant PCN.

Key Responsibilities

• To assist practices with the administration of vaccinations for their patient lists, both in surgeries and in patients homes.
• To take responsibility for the collection and safe transport of vaccine supplies and consumables from practices within the PCN, following the appropriate governance processes.
• To visit housebound patients, assess their clinical suitability for vaccination, and obtain informed consent before administering the vaccine, as appropriate.
• To enter data promptly into point-of-care systems and update the practices with any relevant information.

• To manage your own workload efficiently and effectively on a daily basis, with support from the practice teams.

• Adhere to DHC policies and procedures, as well as relevant legislation, including the requirements of any professional bodies.

• Attend mandatory training as identified by DHC and ensure that it is kept up to date at all times.

• Maintain the confidentiality of information relating to patients, staff, and DHC business, in accordance with the Data Protection Act 2018 and the Caldicott Principles.

Person Specification

Experience

Essential

• Experience working as part of a team.
• Working knowledge of health and safety, including the safe transport of medication and adherence to cold chain procedures.
• Strong communication skills.
• Approachable and able to respond to the needs of frail patients.
• Used to working independently and self-motivated.
• Ability to assess and respond to risks or unexpected events with sound clinical reasoning.
• Working knowledge of Mental Capacity and its application in practice.
• Trained and competent in managing anaphylaxis.

Desirable

• Full driving licence and access to a car.

Qualifications

Essential

• Registered nurse or relevant healthcare professional qualified to deliver vaccines independently.
• Current training in vaccine delivery.

Desirable

• Current NHSE approved training for delivering vaccines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Holmhurst Medical Centre

12 Thornton Side

Redhill

RH1 2NP

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Senior Programme Manager will provide strategic and operational leadership for the delivery of complex programmes and projects across Surrey.

The post holder will lead the design, mobilisation, implementation and evaluation of large-scale transformation programmes, ensuring delivery of agreed objectives, quality standards, benefits realisation and financial performance. The role will support collaboration across multiple federations, Primary Care Networks, Practices, providers and system partners to develop sustainable models of care and improve outcomes for patients, practices and populations.

The Senior Programme Manager will operate at a senior leadership level, influencing across organisational boundaries and providing expert programme management support. The post holder will manage multiple programmes simultaneously and will be expected to work autonomously, exercising considerable judgement and decision-making authority.

This role will be instrumental in supporting the delivery of Neighbourhood working and at-scale delivery.

Key Responsibilities

Strategic Leadership

• Lead the development and delivery of strategic programmes aligned to organisational objectives.
• Support the development of business cases, options appraisals and investment proposals.
• Translate strategic objectives into deliverable work programmes and implementation plans.
• Provide expert programme management advice to Directors, Boards and senior stakeholders.
• Identify opportunities for innovation, service redesign and organisational improvement.

Programme and Project Delivery

• Lead multiple complex programmes from initiation through to implementation and evaluation.
• Establish and manage programme governance arrangements.
• Develop and maintain programme plans, milestones, risk registers and benefits realisation frameworks.
• Ensure programme delivery is achieved within agreed timescales, quality standards and financial envelopes.
• Manage interdependencies across multiple organisations and workstreams.
• Lead programme mobilisation for new contracts and services.
• Ensure lessons learned are captured and embedded into future delivery.

Stakeholder Management

• Build and maintain effective relationships with:
• GP Federations
• PCNs
• GP Practices
• ICBs
• NHS England
• Community and acute providers
• Local authorities
• Voluntary sector partners
• Patients and public representatives
• Act as a senior representative for DHC at meetings, workshops and system forums.
• Facilitate collaboration across organisational boundaries to achieve shared outcomes.
• Manage complex and sensitive stakeholder relationships.

Performance and Benefits Management

• Develop robust performance reporting frameworks.
• Monitor programme performance using agreed KPIs and outcome measures.
• Produce reports and presentations for Boards, Executive Teams and programme boards.
• Ensure benefits are identified, measured and realised.
• Escalate risks and issues proactively with recommendations for resolution.

Financial Management

• Support programme budgeting, financial planning and resource allocation.
• Monitor expenditure against agreed budgets.
• Ensure programmes deliver value for money and achieve agreed financial outcomes.
• Support the development of funding bids and business cases.
• Contribute to contract monitoring and performance review processes.

Governance and Risk

• Ensure programmes comply with organisational governance requirements.
• Maintain programme risk registers and assurance frameworks.
• Ensure compliance with Information Governance, Health and Safety, Equality and Diversity and organisational policies.
• Prepare reports and papers for Board and committee meetings.
• Support audit, assurance and regulatory requirements.

People Leadership

• Provide leadership and management to programme and project staff.
• Develop a high-performing programme management culture.
• Provide coaching and mentoring to staff and emerging leaders.
• Lead recruitment, performance management and development activities where required.
• Promote organisational values and foster collaborative working.

Communication and Relationships

The post holder will regularly communicate with:

• Federation Chief Executives
• Directors and Senior Management Teams
• PCN Clinical Directors and Managers
• ICB and Place leads
• Programme Boards
• NHS England representatives
• External partners and suppliers

The ability to communicate highly complex information clearly and influence senior stakeholders is essential.

Person Specification

Knowledge

Essential

• NHS structures, commissioning and provider arrangements.
• Primary Care Networks and General Practice.
• Programme and project management methodologies.
• Governance and risk management.
• Financial management and performance reporting.
• Change management and service redesign methodologies.

Skills

Essential

• Strategic thinking and planning.
• Exceptional stakeholder management.
• Influencing and negotiation skills.
• Programme governance expertise.
• Financial and analytical skills.
• Report writing and presentation skills.
• Leadership and people management capability.

Qualifications

Essential

• Educated to Master's level or equivalent experience.
• Evidence of continuing professional development.

Experience

Essential

• Significant programme management experience within the NHS or healthcare sector.
• Experience leading complex transformation programmes involving multiple organisations.
• Experience of developing business cases and securing stakeholder approval.
• Experience of presenting to Boards and senior committees.
• Experience managing programme budgets and resources.
• Experience of leading multidisciplinary teams and influencing without direct authority.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Holmhurst Medical Centre

12 Thornton Side

Redhill

Surrey

RH1 2NP

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please note: This role is not eligible for visa sponsorship, and the successful candidate must have an existing right to work in the UK.

JOB SUMMARY

The Senior Receptionist is responsible for supporting the Lead Receptionist in the day-to-day management and coordination of reception services across all DHC outpatient locations. Acting as deputy to the Lead Receptionist, the post holder will provide operational leadership to the reception team, ensuring high standards of patient service, administrative efficiency, and compliance with departmental procedures.

The role combines hands-on reception duties with supervisory responsibilities, including staff support, rota coordination, training, performance monitoring, and ensuring reception functions are delivered effectively and consistently. The Senior Receptionist will act as the first point of escalation for more complex patient enquiries and service issues, exercising initiative, judgement, confidentiality, and diplomacy when resolving concerns.

In the absence of the Lead Receptionist, the Senior Receptionist will oversee reception operations, allocate workloads, monitor performance indicators, and ensure appropriate staffing levels are maintained to support the smooth and effective delivery of outpatient services.

DUTIES AND RESPONSIBILITIES OF THE POST

• Support the Lead Receptionist in the day-to-day supervision and coordination of the reception team.
• Act as deputy for the Lead Receptionist during periods of absence, annual leave, or when off-site.
• Allocate daily responsibilities and monitor workload distribution to ensure efficient service delivery.
• Provide guidance, support, and coaching to reception staff to promote high performance and development.
• Assist with recruitment, induction, training, and competency assessments for new and existing team members.
• Support the completion of probation reviews, one-to-one meetings, appraisals, and development plans.
• Monitor staff attendance, punctuality, and compliance with departmental procedures, escalating concerns where appropriate.
• Assist in identifying training needs and opportunities for professional development.
• Produce and maintain team rotas, ensuring adequate staffing levels and reception cover across all DHC locations.
• Investigate incidents and record findings on the incident reporting platform.
• Coordinate adjustments to rotas to accommodate annual leave, sickness absence, training, and service requirements.
• Monitor reception performance against departmental KPIs and support improvement initiatives where required.
• Support the Lead Receptionist in reviewing patient feedback, complaints, and service performance metrics.
• Proactively contact patients to fill vacant clinic appointments, utilising waiting lists and cancellation lists to maximise clinic capacity and minimise unused appointment slots.
• Ensure reception processes comply with organisational policies, information governance requirements, and local procedures.
• Where required, act as a receptionist, which consists of:

1. Being first point of contact for clinicians, staff, patients, carers, and service providers.
2. Management of appointment bookings, cancellations, and rescheduling.
3. Handling escalated patient concerns and complex enquiries.
4. Maintaining accurate patient records.
5. Answering incoming calls and responding to requests for information.
6. Processing departmental mail.
7. Attending relevant meetings and training sessions.

• Undertaking any other duties appropriate to the grade and nature of the role.

WORK SETTING AND REVIEW

• To manage own workload efficiently and effectively on a daily basis. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of DHC Operations, where necessary referring problems to senior management via the quickest route possible.
• Be able to work with a degree of autonomy.
• Work with a continuous improvement mindset.
• Work to objectives as set by the DHC Board of Directors.

CONFIDENTIALITY

The post holder must maintain the confidentiality of information about patients, staff and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.

Person Specification

Skills and Aptitudes

Essential

• Excellent verbal and written communication skills.
• Ability to work under pressure and to meet deadlines.
• Pro-active multitasker.
• Good time management.
• Ability to work electronically without recourse to paper-based systems.
• Patient-focused.
• Clear problem solver who seeks solutions independently.
• Experience working towards targets and reporting updates.
• Experience in managing competing priorities.

Others

Essential

• Please detail how you are intending to get to work / travel between sites.

Qualifications

Essential

• Good standard of general education
• (Numerate and good standard of English)

Knowledge

Essential

• Ability to communicate with a diverse group of people at all levels.
• High-quality standards in all communication.
• Good standard of IT skills, i.e. Microsoft Office, Word, Excel and internet/web skills or equivalent.
• Ability to maintain confidentiality at all times.
• Access to own transport with a current, clean UK driving licence.

Desirable

• Advanced IT skills.
• Data protection in a health care environment.
• Previous NHS experience in a reception/administration role.

Experience

Essential

• Excellent administration and organisational skills.
• Proven experience of working in a customer-facing environment and making improvements to processes.
• Experience in being proactive and self-led.
• Holding ownership of tasks through to delivery.

Desirable

• Knowledge of Systmone, our electronic patient management system.
• People Management skills.

Attributes

Essential

• Able to represent the practices and DHC professionally.
• Good team worker.
• Reliable.
• Flexible; helps cover for absent colleagues.
• Trustworthy.
• Pro-active and committed.
• Can do attitude to daily tasks, adversity and new ways of working.
• Healthy working with regard to seeking the most efficient way to achieve tasks.
• Better tomorrow than today aspiration to continuously improve the experience of our patients.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Dorking Hospital

Off St Paul’s Road West, Horsham Road

Dorking

Surrey

RH4 2AA

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

The post holder will be part of the Talking Therapies service and will provide high-intensity cognitive behavioural therapy (CBT) in person for a minimum of 2 days per week and online for additional days. The post holder would be required to work one evening shift - 12-8pm a week. The post holder will work with clients who have a range of moderate to complex Anxiety and Depression related presentations for which CBT is demonstrated to be clinically effective.

The post holder will work with people from different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.

It is essential that the post holder exercises initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times. In addition, the post holder is co-responsible for managing, maintaining and administering various data sources, which may include waiting lists, caseloads, or clinical reporting. Responsible for ensuring accurate data is recorded for national target requirements.

ROLE OF DEPARTMENT

The post holder is expected to work accurately under pressure with the ability to manage and prioritise their workload and that of the department, providing and receiving information which may require tact, diplomacy and persuasive skills as there may be barriers to understanding, either due to a cultural difference or knowledge of the process. The post holder must be skilled in delivering CBT interventions in person and virtually.

KEY WORKING RELATIONSHIPS

• Service Manager
• Clinical Lead and Team Lead
• Line manager (in not above)
• Administration team
• Therapists and other medical staff
• Patients & Relatives
• General Practitioners
• Primary Care Networks
• Local authorities
• Social services

NB: This list is not exhaustive as the Post Holder is required to communicate with a wide range of external/internal departments and agencies at all levels.

DUTIES AND RESPONSIBILITIES OF THE POST

1. CLINICAL

• Accept referrals via agreed protocols within the service.
• Assess clients for suitability for psychological interventions.
• Make decisions on the suitability of new referrals, adhering to the departments referral protocols, and refer unsuitable clients on to the relevant service or back to the referral agent as necessary.
• Formulate, implement and evaluate therapy interventions for clients using digital platforms.
• Use highly developed communication skills in working with people to understand their personal and often very sensitive difficulties.
• To exercise autonomous professional responsibility for the assessment and treatment of clients in line with the service.
• Assess and manage risk in line with service protocols.
• Educate and involve family members and others in treatment as necessary, conveying CBT formulations with sensitivity in easily understood language.
• Adhere to an agreed activity contract relating to the number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure treatment delivery remains accessible and convenient. This includes working to DNA and Cancellation policies
• Attend online multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
• Complete all requirements relating to data collection within the service.
• Keep coherent records of all clinical activity in line with service protocols.
• Work closely with other members of the team, ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
• Assess and integrate issues surrounding work and employment into the overall therapy process.
• Carry out clinical audits of service performance, including service user surveys and evaluations, and help to collate and disseminate the results for feedback.
• Liaise with other health and social care staff from a range of agencies in the care provided to clients.
• Provide specialist advice and consultation to other professionals / individuals / groups / committees across Mental Health Trusts, Primary Care Trusts and other voluntary agencies regarding service matters related to the practice and delivery of specific agreed therapeutic modalities and service provision.

2. TRAINING AND SUPERVISION

• Adhere to all service requirements and those stipulated by the BABCP for effective supervision.
• Review all clients in supervision at least once.
• Contribute to the teaching and training of mental health professionals and other staff working in the service.
• Where applicable, attend and fulfil all the requirements of the Talking Therapies approved supervision training to provide supervision within the service.

3. PROFESSIONAL

• Ensure the maintenance of standards of practice according to the employer and any regulating, professional and accrediting bodies (BABCP) and keep up to date on new recommendations/guidelines set by the Department of Health (e.g. Talking Therapies Manual, NHS plan, Positive Practice Guides, National Institute for Clinical Excellence).
• Ensure that client confidentiality is protected at all times
• Provide a professional and neutral environment when delivering video appointments.
• Be aware of and keep up to date with advances and research in the spheres of CBT and other psychological therapies.
• Ensure clear professional objectives are identified, discussed and reviewed with line manager and clinical supervisor on a regular basis as part of continuing professional development (CPD).
• Attend clinical/managerial supervision on a regular basis as agreed with the Manager.
• Participate in individual performance reviews and respond to agreed objectives.
• Keep up to date with all records in relation to CPD and ensure the personal development plan maintains up-to-date specialist knowledge of the latest theoretical and service delivery models/developments.
• Attend relevant conferences / workshops in line with identified professional objectives.
• Participate in service improvement by highlighting issues and implementing changes in practice.

4. ADVISORY / LIAISON

• Provide an advisory service on matters related to the practice and delivery of Cognitive Behavioural Therapy to individuals/groups/committees across the Mental Health Trust, Primary Care Trust and other voluntary agencies.
• Promote and maintain links with Primary Care and Secondary Care Staff to help co-ordinate the provision of an effective Psychological Therapies Service.

5.GENERAL

• To contribute to the development of best practice within the service.
• To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.
• All employees have a duty and responsibility for their own health and safety and the health and safety of colleagues, patients and the general public.
• All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Security and Confidentiality Policies.
• It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
• This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.

INDIVIDUAL RESPONSIBILITIES

• Apply and adhere to agreed policies, procedures, and protocols, including national initiatives and propose changes for improvements to departmental working practices.
• Participate in reflection, self-evaluation and continuous professional development, including performance review. Ensure mandatory training is up-to-date at all times.
• Contribute to ongoing projects as required.
• Maintain and encourage safe working practices and environment in accordance with local Health and Safety policies.
• Comply with the requirements of the Caldicott Report, Data Protection Act, Access to Health Records Act and subsequent legislation issued in relation to confidential data.

CONFIDENTIALITY

The post holder must maintain the confidentiality of information about patients, staff and DHC business in accordance with the Data Protection Act 2018 and Caldicott principles.

Person Specification

Training

Essential

• Able to attend Long Term Conditions (LTC) training if not already trained, and other training as the post develops.
• Good record of Continuing Professional Development and willingness to continue this.

Qualifications

Essential

• Band 7 CBT Therapist.
• Accredited with the BABCP.
• Relevant experience in Primary Care treating anxiety and depression.

Skills & Competencies

Essential

• Full range of skills and competencies as laid out in the competence framework for CBT (Roth and Pilling 2007).
• Proficient in IT skills, including working virtually and using online platforms.
• Well-developed skills in the ability to communicate effectively on the telephone and in video consultations and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers and other professional colleagues both within and outside the NHS.
• Competent in carrying out risk assessments and taking appropriate action in line with service protocols.
• Able to develop good therapeutic relationships with clients using digital platforms.
• Accredited with BABCP.

Desirable

• Trained in the provision of supervision for CBT.
• Completed clinical audits within a service.

Experience

Essential

• Demonstrable experience of working in mental health services, including delivering treatments virtually.
• Ability to meet agreed/specified service targets.
• Ability to manage own caseload and time.
• Demonstrates high standards in written communication.
• Able to write clear reports and letters to referrers.
• Experience with routine outcome monitoring.
• Experience of working in the Talking Therapies service.

Desirable

• Worked in a service where agreed targets were in place, demonstrating clinical outcomes.
• Experience of teaching and liaising with other professional groups.

Knowledge

Essential

• Demonstrates an understanding of anxiety and depression and how they may present in Primary Care.
• Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health / benefits & employment systems.
• Knowledge of medications used in anxiety and depression, and other common mental health problems.
• Demonstrates an understanding of the need to use evidence-based psychological therapies and how it relates to this post.
• Knowledge of adult and child safeguarding issues and other relevant legislation.

Other Requirements

Essential

• High level of enthusiasm and motivation.
• Ability to work within a team and foster good working relationships despite physical distance.
• Ability to use clinical supervision and personal development positively and effectively.
• Ability to work under pressure.
• Regard for others and respect for individual rights of autonomy and confidentiality.
• Ability to be self-reflective, whilst working with service users, & in own personal and professional development and in supervision.
• Able to travel across Surrey for work.

Desirable

• Fluent in languages other than English.
• Experience of working with diverse communities and within a multicultural setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Medwyn Surgery

Reigate Road

Dorking

RH4 1SD

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)