Job description

Job responsibilities

The job duties include, but are not exclusive to:

• Deliver diabetes related care (where suitable training has been undertaking), or demonstrate a desire to undertake relevant training including in diabetes, COPD, and asthma
• Carry out general observations and offering tailored lifestyle advice for various health checks and initiatives. Including health promotion and motivational interviewing
• Manage wound care, including acute, chronic, and post-operative wounds. Assessing for infection and promoting wound healing, including ulcer care
• Provide routine, childhood and seasonal immunisations as required
• Travel advice and vaccinations
• Perform cytology and female health care
• Ability to recognise and manage anaphylaxis or cardiac arrest situation in line with current UK guidelines.

Ready to join us...

If you are looking for a rewarding role and becoming part of a great team of people, then please apply.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Person Specification

Experience

Essential

• Experience of working accordance with the UKCC Code of Professional Conduct and The Scope of Professional Practice;
• Demonstrable experience of working as part of a team;
• Demonstrable experience of working in partnership with other agencies

Desirable

• Experience of using EMIS Web;
• Experience of Primary Care;
• Experience of General Practice

Qualifications

Essential

• Registered General Nurse;
• Full NMC Registration;
• Specific training in Primary Care Nursing;
• Diabetes diploma or equivalent;
• Demonstrable commitment to professional development;
• Willingness to undertake further training to fulfil the post;
• Treatment room experience;
• Chronic disease management

Desirable

• Asthma diploma or equivalent;
• COPD diploma or equivalent

Skills and Abilities

Essential

• Excellent clinical skills;
• Excellent communication skills;
• Excellent interpersonal skills;
• Good personal organisation;
• Good keyboard and computer skills

Desirable

• Ability to use Microsoft Outlook;
• Ability to use MS Word and Excel;
• Ability to learn new software

Personal Qualities & Attributes

Essential

• Ability to demonstrate enthusiasm to developing nursing skills;
• An understanding, acceptance and adherence to the need for strict confidentiality;
• Commitment to ensuring equity of access to health care for all;
• Ability to use own judgement, resourcefulness and common sense;
• Ability to work without direct supervision and determine own workload priorities;
• Ability to work as part of an integrated multi-skilled team;
• Pleasant and articulate;
• Able to work under pressure;
• Able to work in a changing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Downend Health Group

Address

The Willow Surgery

Hill House Road, Downend

Bristol

BS16 5FJ

United Kingdom

Employer's website

https://www.downendhealthgroup.com (Opens in a new tab)

Job description

Job responsibilities

Job Title: General Practice Administration Assistant

Main Purpose of the role: The primary function of the General Practice Administration Assistant is to provide cross organisational support to the different teams within the practice, ensuring continuity and consistency in workflow delivery. The role will involve working at both Christchurch and Willow Surgeries.

Special requirements of the post:

Post holders will need to be highly organised, with an ability to manage multiple duties within our various practice administration teams.

Weekly work shift patterns will be provided, however, the post holder must be flexible in their approach as these may change, depending on daily staffing levels.

Post holders will be required to cover short-term and long-term absence such as sickness, annual leave, maternity/paternity leave. A high level of flexibility and commitment to supporting all teams is essential.

A minimum of 22 hours per week is required, with an understanding that additional hours may be required on occasion.

Due to the wide scope of the role, responsibilities will change as knowledge and comprehension develops. Postholders are expected to develop their skills and understanding, with the long-term goal of fulfilling all responsibilities within each of the areas mentioned below.

Requirements of the role:

Resilience and an ability to work collaboratively with multiple teams.

Potential to grasp different work processes and concepts quickly.

Adaptable to ever changing work environments and work streams.

Able to act on own initiative and be both self-directed and motivated.

To have an excellent, positive customer service mindset.

Very good IT skills and a thorough understanding of Microsoft Office.

High level of literacy, with excellent verbal and written communication skills.

To have an understanding, acceptance and adherence to the need for strict confidentiality and clinical governance.

A flexible approach to work pattern and to increase working hours when the demand arises, such as holiday and/or sickness absence.

To ensure own statutory & mandatory training records are up to date within Teamnet and in accordance with Practice requirements.

Main Duties of the role:

The General Practice Administration Assistant will be supported by the Operations & Workforce Manager. The General Practice Administration Assistant is responsible for providing structured, cross organisational support to different teams:

Administration Team

Core responsibilities:

EMIS document workflow

Temporary patient registration workflow management via the Portal

New patient registration workflow

Detailed coded records

Proxy access

Child Health and immunisation workflow

Distribution of unmatched lab reports

Mammogram coding

Baby blood spots

Diabetic eye screening workflow

Opening & distributing post

Any other duties as required to maintain optimum workflow within the administration team.

Medical Secretary Team

Core responsibilities:

Audio Typing using Lexicom Transcribe

E-referrals and advice & guidance letters

EMIS task workflow

Docman task workflow

NHS mail workflow

Telephone queries with external health providers

Minute taking

Any other duties as required to maintain optimum workflow within the medical secretarial team.

Triage Team

Core responsibilities:

Using Sentiers, a Care navigation system tailored to this practice, to triage appointment requests ensuring appointments are allocated in order of clinical priority

Saving those requests into patient health records (EMIS)

Submitting requests via the Klinik System for those patients who require our assistance to do so

Allocating appointments and advising patients via various methods of digital media

Community healthcare referrals

Sending self-help links and wellbeing information to patients

Identifying the need for prior nursing appointments, ensuring clinicians have all the information required

Co-ordinating translation services

Directing administration enquiries

Forwarding nursing appointment requests

Rebooking Clinical Appointments due to unscheduled absences

Any other duties as required to maintain optimum workflow within the Triage team.

Patient Assistant Team

Core responsibilities:

Meeting, greeting and signposting patients

Assisting patients with queries including temporary registrations, changes of personal details, proxy and DCR access, medication queries, samples, requests for private work, letter collections

Opening and closing of the practice, following internal protocols

Updating patient records with non-clinical information using EMIS, Docman and AccuRx

Assisting patients with the NHS App and the Klinik appointment system

Offering chaperone assistance

Booking nurse appointments

Cancelling & re-booking appointments

Calmly and empathetically addressing patient frustrations to prevent escalation and formal complaints

Any other duties as required to maintain optimum workflow within the Patient Assistant team.

Information Governance

Core responsibilities:

Managing SARS requests and sending letters to patients

Managing patient consent and sending letters to patients

Logging information requests in a manual folder and within a master spreadsheet

Using the IGPR electronic platform for records requests

Sourcing patient paper records from both surgeries

Photocopying paper records for SARS requests

Any other duties as required to maintain optimum workflow relating to information governance and requests for patient information.

Practice Expectations:

• Ensuring high levels of attention to detail and accuracy with regards to the completion of all necessary documentation associated with the role
• Maintaining effective liaison with other staff and/or agencies concerned with patient care, and with all other disciplines within the practice, with appropriate regard to confidentiality
• Working co-operatively within teams and respecting the skills, expertise and contributions of your colleagues
• Respecting leadership and management direction at all levels
• Communicating effectively with all members of Downend Health Group, patients and external agencies.
• Collecting data, preparing reports and undertaking research as required
• Efficiently use IT platforms to support your role
• Ensuring the rules of GDPR, Caldicott, Freedom of Information Act and those issued by the NHS and CCG are understood and fully implemented
• Supporting in the planning and co-ordination of practice targets including work streams such as Quality and Outcomes Framework (QOF); Enhanced Services; Care Quality Commission (CQC) etc;

o Demonstrating a personal and professional commitment to equality and diversity

• Ensuring skills and knowledge remain up to date by taking part in appropriate learning activities that maintain and develop your competence and performance

Notice

This job description sets out the duties which this role normally entails. The job holder should understand that the job title and job description may be amended by the employer, and that he/she/they may be called upon to carry out additional or other duties as may reasonably be required by the Practice. The nature of our business means that the job holder must be flexible in his/her/their approach to the work, in order, to provide service to patients.

Person Specification

Qualifications

Essential

• GCSE qualification in Maths and English

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Downend Health Group

Address

The Willow Surgery

Hill House Road, Downend

Bristol

BS16 5FJ

United Kingdom

Employer's website

https://www.downendhealthgroup.com (Opens in a new tab)