Job description

Job responsibilities

Staff Management

• Oversee the recruitment and retention of practice employed staff, including salaried doctors and provide a general personnel management service including staff training and an overview of appraisals.

• Ensure that recruitment procedures provide for appropriate checks on the suitability of staff offered employment and that staff personnel files contain records of references, qualifications, (annual) professional registration, and (annual) medical indemnity certification (where appropriate). It should also contain records of staff training including safeguarding and lifesaving skills.

• Maintain up-to-date human resources documentation including job descriptions, personnel specifications, employment contracts and personnel policies. The Practice Employs an HR company to support the practice manager.

• Support and mentor staff, both as individuals and team members as necessary

• Liaise closely with the individual administration and general office managers to ensure delegated human resource duties are maintained within practice policies and provide support as required.

Financial Management

Oversee the function the Financial Management to ensure effective undertaking or delegation of financial duties by contributing to and providing assistance as required delivering an effective and efficient finance system for the practice. Support will be provided by the practice partners.

• Manage practice and staff budgets and seek to maximise practice income.

• Analyse LES, DES, ICB, and other NHS or Public Health funded initiatives.

• Provide regular updates to lead partner - finance regarding practice finances.

• Maintain good working relationships with the NHS England and other NHS and public health bodies through the timely preparation and submission of claims and development plans to ensure the practice receives an appropriate and equitable allocation of resources.

• Administration and reconciliation of all practice income and expenditure.

• Preparation and maintenance of computerised Practice accounts to a standard required by the accountants.

• Process Computer Payroll and control of staff salaries, PAYE, NIC, SSP, SMP, SPP and NHS pension scheme administration, and notify Inland Revenue using real time online transmissions on a monthly basis.

• Oversee an effective ordering system for medical and other practice supplies. Support is provided by Business Manager

• Manage the General/Personal Medical Services contract and budget and any annual review that is required by NHS England.

• Ensure submission of Enhanced services claims and receipt of payments to and from NHS England or other body, including Open Exeter.

• Ensure that targets are achieved within the Quality Outcomes Framework and submit annual returns and manage NHS England annual review Visits and the submission of evidence as required.

• Liaise with practice accountants and bank manager.

Premises Management

• Ensure adequate cleaning, maintenance, safety, fire prevention and general security of the premises.

• Facilitate repairs, replacement of necessary decoration to maintain good order of premises and fixtures.

• Manage the use by third parties of the premises and arrange for the payment of a service charge where appropriate.

Practice Organisation and Patient Services

Oversee CQC related activity ensuring compliance is maintained.

Plan, co-ordinate and monitor staffing levels to ensure that there are adequate resources to efficient and effective services to patients and support to doctors.

• Oversee and support the role of the administration and general office managers to enable them to undertake their delegated duties of day to day supervision of reception staff.

• Plan and oversee staff rotas to ensure adequate cover for absence for members of the practice team.

• Initiate and participate in new policies and procedures to aid and improve practice organisation and provision of services to patients and Clinical Commissioning Group as required. Work includes submitting referral pattern reports monthly and validating patient activity data.

• Apply and oversee the implementation of practice policies, standards and guidance.

• Produce agendas for practice meetings, produce weekly action point lists during meeting for agreement.

• Investigate and respond to complaints in conjunction with other members of the practice team and maintain records for an annual QOF review

Information Management and Technology

• Keep abreast of the latest development in primary care it including DOH initiatives [GPSOC] such as national summary records, electronic prescribing and disease coding and update the practice management team. This may involve adopting an alternative web based clinical system such as EMIS Web or Systm One.

• Motivate, support and monitor staff in the use of it, organise and oversee it training in conjunction with the local health IT service.

• Arrange the issue services of NHS Smart Cards and NHS email accounts.

• Liaise with NHS IT regarding systems procurement; its funding and national IT development programmes. Ensure that failed IT equipment is replaced promptly by NHS IT Service and that software support is also promptly provided.

• Contribute to the Quality and Outcomes framework in conjunction with all members of the practice team.

Practice Communication

• Give regular updates to partners regarding ongoing projects.

• Ensure good communication to all relevant staff is maintained using the Practice Intranet.

Health and Safety

• Ensure compliance with legislation relating to health and safety.

• Implement health and safety policies and procedures.

• Ensure that a health and safety hazard inspection is carried out and recorded (annually)

• Ensure all accidents or dangerous incidents are investigated, recorded and reported where necessary and any follow up undertaken.

New Business Ventures

• Working with the partners seek and analyse new business opportunities, including potential tenders.

• Produce business cases as required.

• Liaise closely with the partners on new projects.

Person Specification

Qualifications

Essential

• Management skill
• practice management experience
• Working within the NHS
• Financial experience within a business

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Laliwala and Partners

Address

Westwood Clinic

Wicken Way

Westwood

Peterborough

PE3 7JW

United Kingdom

Employer's website

https://www.wellandmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Staff Management

• Oversee the recruitment and retention of practice employed staff, including salaried doctors and provide a general personnel management service including staff training and an overview of appraisals.

• Ensure that recruitment procedures provide for appropriate checks on the suitability of staff offered employment and that staff personnel files contain records of references, qualifications, (annual) professional registration, and (annual) medical indemnity certification (where appropriate). It should also contain records of staff training including safeguarding and lifesaving skills.

• Maintain up-to-date human resources documentation including job descriptions, personnel specifications, employment contracts and personnel policies. The Practice Employs an HR company to support the practice manager.

• Support and mentor staff, both as individuals and team members as necessary

• Liaise closely with the individual administration and general office managers to ensure delegated human resource duties are maintained within practice policies and provide support as required.

Financial Management

Oversee the function the Financial Management to ensure effective undertaking or delegation of financial duties by contributing to and providing assistance as required delivering an effective and efficient finance system for the practice. Support will be provided by the practice partners.

• Manage practice and staff budgets and seek to maximise practice income.

• Analyse LES, DES, ICB, and other NHS or Public Health funded initiatives.

• Provide regular updates to lead partner - finance regarding practice finances.

• Maintain good working relationships with the NHS England and other NHS and public health bodies through the timely preparation and submission of claims and development plans to ensure the practice receives an appropriate and equitable allocation of resources.

• Administration and reconciliation of all practice income and expenditure.

• Preparation and maintenance of computerised Practice accounts to a standard required by the accountants.

• Process Computer Payroll and control of staff salaries, PAYE, NIC, SSP, SMP, SPP and NHS pension scheme administration, and notify Inland Revenue using real time online transmissions on a monthly basis.

• Oversee an effective ordering system for medical and other practice supplies. Support is provided by Business Manager

• Manage the General/Personal Medical Services contract and budget and any annual review that is required by NHS England.

• Ensure submission of Enhanced services claims and receipt of payments to and from NHS England or other body, including Open Exeter.

• Ensure that targets are achieved within the Quality Outcomes Framework and submit annual returns and manage NHS England annual review Visits and the submission of evidence as required.

• Liaise with practice accountants and bank manager.

Premises Management

• Ensure adequate cleaning, maintenance, safety, fire prevention and general security of the premises.

• Facilitate repairs, replacement of necessary decoration to maintain good order of premises and fixtures.

• Manage the use by third parties of the premises and arrange for the payment of a service charge where appropriate.

Practice Organisation and Patient Services

Oversee CQC related activity ensuring compliance is maintained.

Plan, co-ordinate and monitor staffing levels to ensure that there are adequate resources to efficient and effective services to patients and support to doctors.

• Oversee and support the role of the administration and general office managers to enable them to undertake their delegated duties of day to day supervision of reception staff.

• Plan and oversee staff rotas to ensure adequate cover for absence for members of the practice team.

• Initiate and participate in new policies and procedures to aid and improve practice organisation and provision of services to patients and Clinical Commissioning Group as required. Work includes submitting referral pattern reports monthly and validating patient activity data.

• Apply and oversee the implementation of practice policies, standards and guidance.

• Produce agendas for practice meetings, produce weekly action point lists during meeting for agreement.

• Investigate and respond to complaints in conjunction with other members of the practice team and maintain records for an annual QOF review

Information Management and Technology

• Keep abreast of the latest development in primary care it including DOH initiatives [GPSOC] such as national summary records, electronic prescribing and disease coding and update the practice management team. This may involve adopting an alternative web based clinical system such as EMIS Web or Systm One.

• Motivate, support and monitor staff in the use of it, organise and oversee it training in conjunction with the local health IT service.

• Arrange the issue services of NHS Smart Cards and NHS email accounts.

• Liaise with NHS IT regarding systems procurement; its funding and national IT development programmes. Ensure that failed IT equipment is replaced promptly by NHS IT Service and that software support is also promptly provided.

• Contribute to the Quality and Outcomes framework in conjunction with all members of the practice team.

Practice Communication

• Give regular updates to partners regarding ongoing projects.

• Ensure good communication to all relevant staff is maintained using the Practice Intranet.

Health and Safety

• Ensure compliance with legislation relating to health and safety.

• Implement health and safety policies and procedures.

• Ensure that a health and safety hazard inspection is carried out and recorded (annually)

• Ensure all accidents or dangerous incidents are investigated, recorded and reported where necessary and any follow up undertaken.

New Business Ventures

• Working with the partners seek and analyse new business opportunities, including potential tenders.

• Produce business cases as required.

• Liaise closely with the partners on new projects.

Person Specification

Qualifications

Essential

• Management skill
• practice management experience
• Working within the NHS
• Financial experience within a business

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Laliwala and Partners

Address

Westwood Clinic

Wicken Way

Westwood

Peterborough

PE3 7JW

United Kingdom

Employer's website

https://www.wellandmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the salaried GP. There may be on occasion,a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. The delivery of highly effective medical care to the practice population

b. The provision of services commensurate with the GMS contract

c. Generic prescribing adhering to local and national guidance

d. Effective management of long-term conditions

e. Processing of administration in a timely manner, including referrals, repeat and acute prescription requests and other associated administrative tasks

f. On a rotational basis, undertake telephone triage and duty doctor roles

g. Carry out home visits where necessary

h. Maintain accurate clinical records in conjunction with good practice, policy and guidance

i. Working collaboratively, accepting an equal share of the practice workload

j. Adhere to best practice recommended through clinical guidelines and the audit process

k. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

l. Accept delegated responsibility for a specific area (or areas) or the QOF

m. Attend and contribute effectively to practice meetings as required

n. Contribute effective to the development and maintenance of the practice including; clinical governance, training, financial management and HR

o. Ensure compliance with the appraisal process

p. Prepare and complete the revalidation process

q. Commit to self-learning and instil an ethos of continuing professional development across the practice team

r. Support other members of the clinical team, such as Advanced Nurse Practitioners, Practice Nurses and Health Care Assistants, dealing with queries as they arise

s. Support the training of medical students from all clinical disciplines

t. Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

u. Review and adhere to practice protocols and policies at all times

v. Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

Person Specification

Qualifications

Essential

• GMC registration
• Qualified GP

Experience

Essential

• Experience of working in a GP practice

Desirable

• Experience with SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dr Laliwala and Partners

Address

Nightingale Medical Centre

Damson Drive

Peterborough

PE1 4FS

United Kingdom

Employer's website

https://www.wellandmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description Medical Receptionist / Administrator

The Medical Receptionist/Administrator will be responsible for providing a professional, efficient and welcoming service to patients, visitors and colleagues. The post holder will support the smooth day-to-day running of the practice and work closely with both clinical and non-clinical members of the team.

The duties and responsibilities of the role will include:

• Answer incoming telephone calls promptly and professionally, dealing with patient enquiries appropriately and transferring calls when required.

• Process face-to-face, telephone and online/electronic requests from patients.

• Maintain and monitor the practice appointment system, booking, cancelling and amending appointments as appropriate.

• Signpost patients to the most appropriate healthcare professional, service or source of support.

• Respond to enquiries and requests from patients, colleagues and external organisations in a professional and timely manner.

• Provide a welcoming and helpful reception service to patients and visitors attending the practice.

• Accurately update and maintain patient healthcare records using SystmOne.

• Read code information onto patient records where appropriate.

• Process new patient and temporary patient registrations and ensure relevant information is recorded accurately.

• Undertake general data entry and administrative duties as required.

• Process incoming correspondence and direct requests such as Subject Access Requests (SARs), insurance reports, solicitor requests and DVLA forms to the appropriate administrative team.

• Photocopy, scan and process documentation as required.

• Manage general patient and practice queries efficiently and appropriately.

• Support clinical and non-clinical colleagues with general administrative tasks as required.

• Maintain a clean, tidy and effective reception and working environment.

• Monitor and maintain the reception area and patient notice boards.

• Maintain patient confidentiality and comply with information governance and data protection requirements at all times.

• Follow practice policies, procedures and protocols and contribute to maintaining a safe working environment.

• Work collaboratively as part of the wider practice team and provide support and cover to colleagues when required.

• Attend practice meetings and undertake relevant training as required.

• Provide cover at other practice sites when required due to operational needs, staff absence or sickness.

The post holder will be expected to demonstrate flexibility and undertake other reasonable duties appropriate to the role as required by the Practice Manager or Partners.

This job description is intended as a guide to the main responsibilities of the post and may be reviewed and amended from time to time to reflect the changing needs of the practice.

Person Specification

Qualifications

Essential

• Essential
• Good standard of general education, including English and Maths.
• Good written and verbal communication skills.

Desirable

• Desirable
• NVQ Level 2 or 3 in Business Administration, Customer Service, Healthcare or a similar relevant qualification.
• Relevant IT or administrative qualification.

Flexible

Essential

• Essential
• Flexible approach to working hours and able to work across practice opening hours, including early morning starts and late finishes up to 18:30.
• Willingness to provide cover at other practice sites when required.
• Reliable, punctual and able to adapt to changing service needs.
• Able to remain calm and professional when working under pressure.
• Ability to prioritise workload and manage multiple tasks effectively.
• Excellent communication and interpersonal skills.
• Friendly, professional and patient-focused approach.
• Ability to work effectively both independently and as part of a team.
• Understanding of the importance of patient confidentiality and data protection.
• Willingness to undertake training and continued development relevant to the role.

Experience

Essential

• Essential
• Previous experience working in a reception, administrative or customer-facing role.
• Experience of dealing with members of the public in a professional and courteous manner.
• Experience of working as part of a team.
• Good IT skills and experience using computer-based systems.

Desirable

• Desirable
• Previous experience working within a GP practice, NHS or other healthcare setting.
• Experience using SystmOne.
• Experience of managing appointments, patient enquiries and telephone calls within a busy environment.
• Experience of handling confidential and sensitive information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Laliwala and Partners

Address

Damson Drive

Peterborough

PE1 4FS

United Kingdom

Employer's website

https://www.wellandmedicalpractice.co.uk/ (Opens in a new tab)