Job description

Job responsibilities

We Listen, We Learn, We Lead

*Contribute to, support and promote ECCH's, strategic direction, values and culture in relation to proactive services. Contribute to, support and promote ECCH's, strategic direction, values and culture in relation to proactive services.

*Communicate effectively with patients, relatives and carers, respecting patient confidentiality with privacy and respect for diverse cultural backgrounds and requirements.

*Communicate complex, sensitive or contentious information to patients, relatives or carers, where persuasive, motivational, negotiating and empathetic skills are required.

*To act as a resource for community nursing colleagues and other health professionals regarding leg ulcer management across the Primary Care Networks.

*To participate in teaching and clinical supervision of support workers and other provider staff as required.

*To provide mentorship to pre and post registration students.

*To contribute to the clinical governance agenda through participation in clinical risk assessment and management.

*To critically evaluate research findings, national guidelines and support the implementation of changes in clinical practice as appropriate.

*To participate in clinical trials as required.

*To make a positive contribution to excellent communications within the organisation.

Work Together, Achieve Together

*To contribute to the delivery of the Lower Limb Pathway, providing management of lower leg ulceration in a clinical setting within agreed time frames.

*To create an environment conducive to effective working, respecting and supporting staff to deliver high quality clinical services.

*To work with other members of the primary care home to deliver pro-active services.

*Flexibility to work across bases within the organisation if required.

*To work with colleagues to contribute in developing care pathways for patients with a range of healthcare needs.

My Accountability, My Responsibility

*To undertake continuous professional development as identified through appraisal and personal development planning.

*Ensure own compliance with the Nursing and Midwifery Code of Conduct.

*Ensure a high standard of record keeping is achieved in line with ECCH and professional standards.

*To report any concerns via datix incident reporting system.

Respect Our Resources: People, Time and Money

*To take responsibility for management of clinic resources.

*To contribute to the ongoing review of the wound care formulary and guidelines.

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'.

*These stand for: Compassion, Action, Respect and Everyone.

*Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• *Professional Registration with Nursing and Midwifery Council. (NMC) Registered Nurse Level (Adult)
• *BSc in Nursing practice or equivalent

Desirable

• *Leg Ulcer Management Module at Degree level

Experience

Essential

• *The ability to work unsupervised.
• *Evidence of continuous professional development
• *The ability to demonstrate a comprehensive level of clinical knowledge and competence within the clinical sphere of practice
• *Evidence of experience in working to a case management approach

Desirable

• *Mentoring
• *Experience of working in a community setting

Additional Criteria

Essential

• SKILLS AND KNOWLEDGE
• *Excellent interpersonal skills
• *Excellent verbal and written skills
• *Ability to engage with patients to develop effective treatment plans
• *Ability to positively support and educate staff, patients and their carers
• *Ability to perform a holistic assessment using clinical judgement
• *Competent in application of compression bandaging as part of a treatment package to manage lower leg ulceration
• *Competence in Health Coaching, supporting patients to change health behaviours and beliefs
• *The ability to perform and interpret Doppler readings as part of a holistic assessment or be willing to learn
• PERSONAL ATTRIBUTES
• Flexible, team-orientated approach to work
• Solution and results focused
• Ability to organise and manage a delegated caseload effectively
• Ability to travel independently throughout the locality in accordance with role requirements
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Martham Medical Centre

Hemsby Road, Martham

Great Yarmouth

Norfolk

NR29 4QG

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Hotel Services Management

• Coordinate the day-to-day delivery of hotel services across the site.
• Monitor cleaning, waste, linen, grounds maintenance, portering and associated services to ensure service standards are achieved.
• Undertake routine quality inspections and audits of facilities services.
• Investigate service issues and complaints and ensure timely resolution.
• Support the implementation of cleaning schedules and planned service activities.
• Monitor contractor performance and ensure contractual obligations are achieved.
• Ensure facilities services support infection prevention and control requirements.
• Contribute to a positive experience for patients, staff and visitors.

Operational Coordination

• Act as the first point of contact for operational facilities issues.
• Coordinate responses to urgent estates and facilities incidents.
• Escalate significant service failures, risks and compliance concerns as required.
• Liaise with clinical departments to ensure operational service needs are met.
• Support business continuity arrangements during service disruptions.
• Coordinate minor moves, changes and site logistics activities.

Staff Supervision

• Provide day-to-day supervision and direction to hotel services staff.
• Support staff induction programmes, training and competency assessments.
• Assist with staff rotas and deployment of resources.
• Monitor attendance and support absence management processes.
• Promote staff engagement, wellbeing and professional development.
• Ensure compliance with organisational policies and procedures.

Compliance and Assurance

• Ensure compliance with Health and Safety legislation and ECCH policies.
• Undertake workplace inspections and risk assessments.
• Support statutory, mandatory and regulatory compliance requirements.
• Monitor adherence to COSHH policies and procedures.
• Ensure waste management processes comply with environmental regulations.
• Participate in internal audits, inspections and accreditation assessments.

Financial and Resource Management

• Monitor stock levels and consumable usage.
• Support the control of departmental expenditure.
• Assist with the procurement of facilities related goods and services.
• Identify opportunities for service improvements, efficiencies and cost savings.

Information Management

• Maintain accurate service records, audit documentation and operational data.
• Produce reports and performance information as required.
• Utilise CAFM, helpdesk and facilities management systems.
• Monitor performance against agreed service standards and KPIs.

Communication and Professional Responsibilities

• Develop effective working relationships with patients, staff, contractors and stakeholders.
• Attend operational and departmental meetings as required.
• Communicate service updates and operational information effectively and professionally.
• Demonstrate ECCH Values and Signature Behaviours in all aspects of work.
• Undertake any other duties commensurate with the grade and responsibilities of the post.

Other

• All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
• Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.
• Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• Educated to GCSE Grade C/4 or equivalent in English and Mathematics.
• Relevant supervisory qualification or equivalent supervisory experience.
• Health and Safety awareness training.

Desirable

• ILM Level 3 or equivalent supervisory qualification.
• BIFM/IWFM qualification.
• Facilities Management qualification.
• IOSH Managing Safely.

Experience

Essential

• Experience working within facilities, hotel services, estates or operational support services.
• Experience coordinating day-to-day service delivery.
• Experience supervising staff and/or contractors.
• Experience undertaking audits and quality inspections.
• Experience resolving operational issues and responding to service user concerns.

Desirable

• NHS or healthcare environment experience.
• Experience coordinating multiple hotel services disciplines.
• Experience using CAFM or facilities management systems.
• Experience supporting contract management activities.

Additional Criteria

Essential

• SKILLS & KNOWLEDGE
• Understanding of hotel services delivery within a healthcare environment.
• Knowledge of Health and Safety legislation and safe working practices.
• Understanding of infection prevention and control principles.
• Knowledge of cleaning standards and quality assurance processes.
• Understanding of risk management principles.
• Excellent organisational and prioritisation skills.
• Strong communication and interpersonal skills.
• Ability to analyse information and produce reports.
• Computer literacy including Microsoft Office applications.
• Ability to resolve operational issues effectively.
• Attention to detail and commitment to quality.
• PERSONAL ATTRIBUTES
• Professional and approachable manner.
• Customer-focused attitude.
• Reliable and flexible approach to work.
• Ability to work independently and as part of a team.
• Commitment to continuous improvement.
• Ability to remain calm under pressure.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Desirable

• SKILLS & KNOWLEDGE
• Knowledge of NHS Premises Assurance Model requirements.
• Understanding of waste management regulations.
• Knowledge of CQC requirements relating to facilities and environments.
• Experience using facilities management software.
• Experience leading service improvement initiatives.
• PERSONAL ATTRIBUTES
• Experience of leading change and supporting service development.
• Interest in further professional development within facilities management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

*Participate in a rota to ensure the hub has administrative cover between 08:00 and 17:00 on weekdays across all functions within the hub; reception, back office and ward (when role is based within Waveney)

*To support Senior Care Coordinator in managing clinical staff off duties, ensuring agreed staffing levels maintained

*Provide an efficient and effective reception service to patients, staff and visitors. To meet and greet all arrivals in a professional and customer / patient centred approach in line with ECCH signature behaviours

*Booking / rebooking of patients presenting to reception, including waiting list management for clinic based services, in line with 18 week wait guidelines and in accordance with clinician instruction. To escalate to Senior Care Coordinator any applicable patient pathway which cannot be managed within 18 weeks

*Carry out activities to support clinical triage of referrals and track patients through care pathways across primary, secondary and acute settings

*Schedule visits to patients on behalf of Clinicians and Assistants using electronic systems

*Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately

*Manage recording of sickness reporting, ensuring documentation is available for line managers in a timely manner

*Manage recording of agreed annual leave, inputting information into off duties in a timely manner to ensure the most up to date information is available

*To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations

*To prioritise calls requiring immediate attention of a clinician or outside agency

*Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary

*Order and maintain adequate clinical and office supplies for all required teams within the hub reporting any issues with stock availability to Senior Care Coordinator

*Provide general and administrative support to team, monitoring S1 for any administration requests

*Visit other sites as required to ensure service continuity

*Clinic preparation to ensure all required documentation is available for clinical staff

*Arrange and support meetings, take minutes and/or action notes

*Carry out health and safety tasks including the role of Fire Marshal

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

*Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• *Educated to GCSE "C" or equivalent level with 5 GCSE's including English, Maths & IT
• *Standard keyboard skills equivalent to RSA II.
• *Knowledge of and proficient in the use of Microsoft word and Excel

Desirable

• *Microsoft Powerpoint

Experience

Essential

• *Previous experience of dealing with patients in the NHS or similar
• *Previous experience of dealing with complaints
• *Ability to prioritise own workload and act independently

Desirable

• *Administration work in the NHS.
• *Audio typing skills
• *Previous experience of working with an electronic booking system

Additional Criteria

Essential

• SKILLS AND KNOWLEDGE
• *Excellent IT Skills including email use of internet
• *Excellent written and verbal communication skills
• *Good organisational skills
• *Able to adopt a diplomatic approach
• *Problem solving
• *Aware of data protection and confidentiality
• PERSONAL ATTRIBUTES
• *Physical / mental capacity to concentrate for long periods.
• *Physical and mental capacity to deal with frequent interruptions.
• *Friendly cheerful attitude.
• *Team working.
• *Innovative.
• *Discreet.
• *Flexible
• *Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• *Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Beccles Hospital

St Mary's Road

Beccles

Suffolk

NR34 9NQ

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

*Participate in a rota to ensure the hub has administrative cover between 08:00 and 17:00 on weekdays across all functions within the hub; reception, back office and ward (when role is based within Waveney)

*To support Senior Care Coordinator in managing clinical staff off duties, ensuring agreed staffing levels maintained

*Provide an efficient and effective reception service to patients, staff and visitors. To meet and greet all arrivals in a professional and customer / patient centred approach in line with ECCH signature behaviours

*Booking / rebooking of patients presenting to reception, including waiting list management for clinic based services, in line with 18 week wait guidelines and in accordance with clinician instruction. To escalate to Senior Care Coordinator any applicable patient pathway which cannot be managed within 18 weeks

*Carry out activities to support clinical triage of referrals and track patients through care pathways across primary, secondary and acute settings

*Schedule visits to patients on behalf of Clinicians and Assistants using electronic systems

*Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately

*Manage recording of sickness reporting, ensuring documentation is available for line managers in a timely manner

*Manage recording of agreed annual leave, inputting information into off duties in a timely manner to ensure the most up to date information is available

*To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations

*To prioritise calls requiring immediate attention of a clinician or outside agency

*Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary

*Order and maintain adequate clinical and office supplies for all required teams within the hub reporting any issues with stock availability to Senior Care Coordinator

*Provide general and administrative support to team, monitoring S1 for any administration requests

*Visit other sites as required to ensure service continuity

*Clinic preparation to ensure all required documentation is available for clinical staff

*Arrange and support meetings, take minutes and/or action notes

*Carry out health and safety tasks including the role of Fire Marshal

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

*Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• *Educated to GCSE "C" or equivalent level with 5 GCSE's including English, Maths & IT
• *Standard keyboard skills equivalent to RSA II.
• *Knowledge of and proficient in the use of Microsoft word and Excel

Desirable

• *Microsoft Powerpoint

Experience

Essential

• *Previous experience of dealing with patients in the NHS or similar
• *Previous experience of dealing with complaints
• *Ability to prioritise own workload and act independently

Desirable

• *Administration work in the NHS.
• *Audio typing skills
• *Previous experience of working with an electronic booking system

Additional Criteria

Essential

• SKILLS AND KNOWLEDGE
• *Excellent IT Skills including email use of internet
• *Excellent written and verbal communication skills
• *Good organisational skills
• *Able to adopt a diplomatic approach
• *Problem solving
• *Aware of data protection and confidentiality
• PERSONAL ATTRIBUTES
• *Physical / mental capacity to concentrate for long periods.
• *Physical and mental capacity to deal with frequent interruptions.
• *Friendly cheerful attitude.
• *Team working.
• *Innovative.
• *Discreet.
• *Flexible
• *Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• *Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Clinical

• To be professionally and legally responsible and accountable for all aspects of own work, including the management of patients in your care.
• To undertake the comprehensive assessment of patients, including those with a complex presentation, using investigative and analytical skills.
• To accept clinical responsibility for a designated caseload of patients, and to organize this efficiently and effectively with regard to clinical priorities and use of time.
• To ensure a high standard of clinical care for the patients under your management, and support more junior staff to do likewise.
• To formulate an individualised management and/or treatment plan, using clinical reasoning skills and utilizing a wide range of treatment skills in order to formulate a specialised programme of care. This will ensure patients meet their re-ablement goals and promote independence.
• To assess capacity, gain valid informed consent and have the ability to work within a legal framework with patients who lack this capacity to consent to treatment.
• To assess for environmental aids and arrange for provision or provide advice on where aids can be obtained.
• To provide spontaneous and planned advice, teaching and instruction to relatives, carers and other professionals, to promote understanding of the aims of the service and to ensure a consistent approach to patient care.
• To communicate effectively and work collaboratively with medical, nursing and therapy colleagues to ensure delivery of a coordinated multidisciplinary service. This will include discussion of patient care and case management.
• To communicate effectively with patients and carers to maximize re-ablement potential and to ensure understanding of their condition.

Managerial

• Be the named nurse or deputise for the Primary Care Home named nurse for an identified Primary Care practice and create relationship with the Lead GP, Practice Manager and Lead Nurse as a representative and of the wider Primary Care Home team.
• Training, supervision and performance management of other members of the multidisciplinary team which may include Assistant Practitioner ,Nursing Associates, Therapy Assistant Practitioners, Health Care Assistants and Rehab Support Workers and students, with assistance from more senior members of the team. This will include the use of formal appraisal documentation.
• To provide teaching/training to other members of the Multi-Disciplinary Team.
• To comply with the organisational and departmental policies and procedures and to be involved in the reviewing and updating as appropriate.
• Be actively involved in the collection of appropriate data and statistics for the use of the service.
• To deputise for Band 7 in terms of operational issues when appropriate.
• Participate in any other duties which may be deemed appropriate by the management team.

Professional

• To work autonomously at a level appropriate to clinical competence and within scope of professional practice.
• Adhere to and apply the NMC professional code of practice
• To maintain own clinical professional development (CPD),
• Identify objectives for personal development.
• Participate in the staff appraisal scheme and Personal Development Programme (PDP).
• Undertake the measurement and evaluation of your work and current practices through the use of evidence based practice projects, audit and outcome measures, either individually or with the support of the audit team potentially resulting in recommendations for change.
• Maintain accurate, comprehensive and up-to-date documentation in line with legal and departmental requirements, and communicate assessment and treatment results to the appropriate disciplines in the form of reports and letters in line with professional standards.
• Be aware of the Health and Safety aspects of your work and implement any policies which may be required to improve the safety of your work area, including the prompt recording and reporting of accidents to senior staff, and ensuring that equipment is safe.
• Demonstrate a sound understanding of clinical governance and risk management and apply to work situation.
• To be responsible for equipment used in carrying out your duties and to adhere to departmental policies, including competence to use equipment and to ensure the safe use of equipment by others through teaching, training and supervision of practice.
• To comply with the organisational and departmental policies and procedures and to be involved in their review as appropriate.
• All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
• Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.
• Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• Professional Registration with Nursing and Midwifery Council (NMC) Registered Nurse Level 1 (Adult)
• BSc in Nursing Practice or equivalent.
• Evidence of continued professional development and a professional portfolio.
• Leadership/ management qualification or willing to undertake.
• Health Coaching programme.

Desirable

• Specialist Practitioner Qualification in District Nursing.
• Community Nurse Prescriber v100 /v150.
• Independent non- medical prescriber.

Experience

Essential

• Experience working within a similar field of nursing/healthcare
• Experience of working as part of a multi-disciplinary team
• Experience of working with frail older adults and awareness of the complex issues relating to this client group.

Desirable

• Previous experience at band 6 level.
• Clinical experience gained in a community/intermediate care setting.
• Student supervision/clinical education.
• Experience of clinical audit.
• Experience of successful change management.
• Experience of facilitating clinical supervision.

Additional Criteria

Essential

• Skills & Knowledge:
• Ability to deal sensitively with patients who may have high levels of anxiety.
• Capacity to concentrate for considerable periods of time during assessment and management of patients and be expected to respond immediately to interruptions.
• Must have an understanding of the legal and ethical issues pertaining to nursing.
• Leadership skills.
• Assessment and patient management skills.
• Excellent communication and interpersonal skills.
• Negotiating and influencing skills.
• Good IT skills.
• Effective organisation and time management skills.
• Personal Attributes:
• Able to work both collaboratively within a team and independently.
• Able to contribute to team, service and organisational development.
• Commitment to person centred, non-discriminatory practice.
• Aware of requirements for confidentiality.
• Forward thinking with excellent interpersonal skills.
• Able to maintain judgment under pressure.
• Able to maintain motivation, drive, enthusiasm.
• Flexible approach to work and participate in various shift patterns.
• Access to transport and ability to travel around the community.
• Due to the variety of community working, the ability will be needed to access a diverse range of properties.
• To carry out assessments.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Desirable

• Skills & Knowledge:
• Experience of I.V. medication administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Operational Leadership & Daily Management

• Provide visible, senior operational leadership for the Integrated Transfer of Care (ITOC) function across acute, community, social care and VCSE partners.
• Lead the ITOC hub as one integrated service, ensuring consistent processes, shared priorities and a unified approach to discharge and flow.
• Act as the daily operational lead, coordinating actions, responding to pressures and ensuring timely decision making across all discharge pathways including admission avoidance at the front door.
• Maintain a strong on site presence within acute and community settings to support real time problem solving and unblock delays.
• Serve as second line escalation above team managers for discharge issues, working directly with senior managers across all organisations and escalating where appropriate.
• Provide expert oversight of complex and delayed discharges, ensuring risks are identified early and escalated appropriately.
• Ensure discharge processes are aligned with the needs of the GYW Locality, local population characteristics and neighbourhood models.

Integrated System Coordination

• Strengthen integration by aligning the four ITOC teams into a single coherent hub, removing operational silos and promoting shared accountability.
• Ensure the ITOC service is fully accessible to all partner organisations, supporting consistent decision making and shared ownership of flow.
• Coordinate cross organisational responses to operational pressures, ensuring partners work collectively to maintain safe and timely flow.
• Represent the locality at system operational meetings as required and, during critical incidents, providing clear updates, risks and actions relating to discharge.
• Hold and communicate shared priorities across all five partner organisations, ensuring alignment with national and local requirements.

Data, Insight & Performance Management

• Maintain transparent, real time oversight of community capacity, bed availability and flow, enabling proactive planning and escalation.
• Use dashboards, intelligence and performance data to identify trends, variation and bottlenecks, supporting partners to act on insight.
• Analyse data from including complaints and patient/carer feedback to drive improvement.
• Produce high quality reports, briefings and performance summaries for senior leaders and system partners.
• Lead the development of seasonal workforce and capacity plans, including drafting assurance documents for the ICB and other partners.

Improvement, Transformation & Pathway Redesign

• Lead targeted transformation work to improve discharge pathways, reduce delays and strengthen the home hirst model.
• Identify where processes are not working and coordinate multi agency improvements, ensuring actions are delivered and embedded.
• Facilitate a continuous learning environment, embedding learning cycles, reflective practice and shared governance across the ITOC function.
• Support redesign of pathways between acute and community settings, ensuring alignment with neighbourhood and INT developments.
• Promote a culture of action focused problem solving, not just advisory oversight, enabling teams to resolve issues quickly and consistently.

Workforce Leadership & Culture

• Provide day to day leadership for staff within the ITOC hub, ensuring a supportive, collaborative and high performing culture.
• Ensure staff are equipped with the skills, tools and information required to deliver safe and effective discharge processes.
• Support workforce planning, development and wellbeing, including preparation for seasonal demand and surge periods.
• Promote cross organisational working, shared learning and consistent standards across all teams within the integrated hub.

Governance, Risk & Assurance

• Identify risks and issues early, ensuring mitigating actions are agreed, monitored and escalated where required.
• Ensure compliance with national discharge guidance, local policies and system wide governance frameworks.
• Contribute to system wide planning, commissioning and performance discussions, providing local intelligence and operational insight.
• Support partners to deliver safe, person centred discharge processes that improve patient, family and carer experience.

Staff Management

• Responsible for the day-to-day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary processes such as grievance and disciplinary matters.
• Responsible for an individual's development on the job and job performance management. Work in conjunction with line managers and other job managers to assess and manage confidential information about an individual's performance and capability development.

Mandatory Responsibilities

Appraisal

The post holder will be expected to participate in an annual appraisal of their work where the job description will be reviewed and objectives set. In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role.

Mobility

Employees may be required to work at any of the other sites within the organisation subject to consultation. The organisation is in a period of rapid change due to developments and rationalisation of services. This will lead to modification of structures and job descriptions. The post holder will be expected to co-operate with changes subject to consultation, at any time throughout the duration of your contract.

Data Use and Quality

All staff employed by the organisation or an external agency, working in the NHS are bound by a legal duty of confidence to protect and input personal information accurately, securely, efficiently and effectively, in order to deliver the best possible care.

• All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
• Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.
• Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• Educated to Master's level or equivalent level of experience of working at a senior level in specialist area.
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
• Evidence of post qualifying and continuing professional development
• Member of relevant professional body

Experience

Essential

• Must have an understanding of the background to and aims of current healthcare policy appreciate the implications of this on engagement
• Should have an appreciation of the relationship between the Department of Health & Social Care, NHS England, NHS Improvement, NHS East of England and individual provider and commissioning organisations
• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
• Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.

Additional Criteria

Essential

• SKILLS AND KNOWLEDGE:
• Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level.
• Good presentational skills for conveying complex concepts.
• Ability to use informed persuasion to influence others.
• Evidence of planning and delivering programmes and projects and services on time.
• Abilities for financial and staff management
• Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
• Interpreting national policy for implementation
• Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution
• Working knowledge of Microsoft Office with intermediate keyboard skills.
• Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.
• PERSONAL ATTRIBUTES:
• Team working skills
• Self-motivated
• Ability to move between details and the bigger picture.
• Demonstrates honesty and integrity and promotes organisational values.
• Embrace change, viewing it as an opportunity to learn and develop
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

James Paget Hospital

Lowestoft Road, Gorleston

Great Yarmouth

Norfolk

NR31 6LA

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Contribute to, support and promote ECCH's, strategic direction, values and culture in relation to proactive and reactive services.

Communicate effectively with patients, relatives and carers, respecting patient confidentiality with privacy and respect for diverse cultural backgrounds and requirements.

Communicate routine information to patients, relatives or carers, using skills of persuasion, reassurance, tact and empathy as required.

To support relatives at all times and be aware of the effects of illness on the family.

Enable individuals and their families to express their needs and preferences and take appropriate action to overcome barriers to communication.

To promote confidence in the patient by means of appropriate standards of appearance, behaviour and attitudes

To safeguard the confidentiality of all personally sensitive information.

Plan and organise a range of delegated clinical activities which might include phlebotomy, in a wide range of settings to ensure best practice is delivered.

Contribute to the clinical governance agenda through participation in clinical audit.

Create an environment conducive to effective working, respecting and supporting staff to deliver high quality clinical services.

Work as part of the multidisciplinary Primary Care Home to deliver proactive and reactive services.

Work collaboratively with residential home colleagues to promote high standards of healthcare.

Work with patients towards self-care and independence.

Participate in caring for patients at the end of life when appropriate.

To implement the care as planned taking into account own competencies.

To deliver safe patient centred care within a variety of settings.

Take, record and report blood pressure, respiration, pulse rate, oxygen saturation levels. Be able to recognise the deteriorating condition of a patient

Undertake and record MUST and Waterlow assessments and take appropriate action

Be able to participate in wound care, skin tear pathway, venepuncture, collection of specimens or diabetic foot assessment as required.

To report any concerns / changes in the patient's condition to a registered nurse or appropriate Health care Professional without delay.

Ensure a high standard of record keeping is achieved in line with ECCH standards.

Engage in personal development, maintain competence, knowledge and skills commensurate with role

Take responsibility for the safe use of clinical equipment,

Contribute to the effective use of resources.

Report any concerns/ changes in a patient's condition to a registered health care professional without delay.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• *NVQ Level 3 in Health and Social Care (working towards) or equivalent experience in community setting.
• *Care certificate

Desirable

• *Training in communication skills
• *Evidence of personal development

Experience

Essential

• *Previous experience of NHS/ Social Care/ Voluntary organisation
• *Ability to work without direct supervision
• *Ability to prioritise workload.
• *Awareness of needs of older people

Desirable

• *Previous experience of working in community setting
• *Experience of multidisciplinary teamwork

Additional Criteria

Essential

• SKILLS AND KNOWLEDGE
• *Good interpersonal skills
• *Good verbal communication skills
• *Good ability to listen
• *Excellent time management skills
• *Good IT skills
• *Good written skills
• PERSONAL ATTRIBUTES
• *Willing and able to work without direct supervision.
• *Awareness of requirements for confidentiality.
• *Approachable.
• *Reliable.
• *Understands limitations and can work within boundaries.
• *Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• *Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Desirable

• PERSONAL ATTRIBUTES
• *Willingness to learn new skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Beccles Hospital

St Mary's Road

Beccles

Suffolk

NR34 9NQ

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Operational Coordination

• Provide strategic and operational oversight for INT delivery, working with partners to ensure collective accountability for performance, consistency, and outcomes across Multidisciplinary Teams (MDT)
• Define, implement and assure standards for multidisciplinary team effectiveness, intervening by exception where performance, quality or consistency fall below expectation
• Ensure referral pathways, escalation routes and handovers are clear, consistently applied and understood by all partners
• Monitor operational pressures (capacity, demand, bottlenecks) and take early action to resolve issues
• Provides strategic oversight of operational challenges, intervening by exception where system barriers persist

Integrated System & Effective MDT Working

• Hold and communicate shared priorities across all partner organisations, ensuring alignment with national and local requirements.
• Oversees the development and consistent application of MDT ways of working, including clarity of roles, responsibilities, decision making authority and escalation routes across partner organisations.
• Provides assurance that MDT processes, tools and information flows are fit for purpose, addressing variation and promoting consistency across neighbourhoods.
• Acts as a system facilitator, enabling constructive collaboration across organisational cultures, priorities and professional perspectives to support integrated neighbourhood delivery, integration & removing operational silos

System & Partnership Facilitation

• Lead coordination not only of INT delivery but its alignment with Local Area Coordination, community-led approaches, and wider neighbourhood infrastructure
• Ensure neighbourhood delivery is shaped by community insight, lived experience and co-designed approaches with residents and VCSE partners
• Influence cross-sector partners to align priorities, resolve competing demands and co-own neighbourhood delivery, acting as a trusted system leader rather than a directive authority

Build and maintain effective working relationships across:

Primary care / Primary Care Networks (PCNs)

Community services

Social care

Mental health services

VCSE organisations

District and place-based partners

• Facilitate collaboration between organisations with different incentives, pressures and constraints
• Act as a trusted operational broker, supporting shared problem solving rather than enforcing solutions
• Represent the INT in relevant operational and neighbourhood forums
• Enable Effective Case Management
• Provide strategic oversight and assurance of neighbourhood case management arrangements, ensuring systems and processes support effective coordination for complex cohorts
• Sets clear expectations for how INT Coordinator & Case Managers interact with MDTs and partner organisations, promoting consistency, accountability and timely multi agency responses.
• Uses insight from the INT Coordinator / Case Manager activity to identify recurring system barriers, informing pathway improvement, partner discussions and escalation where required.
• Assures that the INT Coordinator & Case Managers are supported by effective pathways, partner engagement and system processes, intervening at a system level where issues cannot be resolved locally.

Data, Insight & Performance Management

• Leads the use of population health data, and insight to assess performance, identify emerging risks and inform strategic decision making.
• Create and facilitate reflective learning environments where partners review delivery, share insight and co-develop solutions to neighbourhood challenges
• Incorporate qualitative insight from residents, communities and partners alongside data to inform evaluation and continuous improvement
• Provides assurance on neighbourhood outcomes and delivery effectiveness, translating insight into clear actions, recommendations and escalation where required.
• Promotes a culture of evaluation and continuous learning, ensuring learning from delivery is captured, shared and used to refine pathways, workforce approaches and partnership arrangements.
• Analyse data including complaints and patient/carer feedback to drive improvement.
• Produce high quality reports, briefings and performance summaries for senior leaders and system partners.
• Pathway & Process Management
• Provides strategic oversight of neighbourhood pathways, leading system-wide redesign to ensure alignment with population need, neighbourhood priorities and system objectives, with ongoing review to support continuous refinement

Workforce Leadership & Culture

• Provide day to day leadership for staff within the INT, creating a supportive, collaborative and high performing culture.
• Ensure staff are equipped with the skills, tools and information required to deliver safe and effective discharge processes.
• Support workforce planning, development and wellbeing, including preparation for seasonal demand and surge periods.
• Promote cross organisational working, shared learning and consistent standards across all teams within the integrated hub.

Governance, Risk & Assurance

• Identify risks and issues early, ensuring mitigating actions are agreed, monitored and escalated where required.
• Ensure compliance with local policies and system wide governance frameworks.
• Contribute to system wide planning, commissioning and performance discussions, providing local intelligence and operational insight.
• Support partners to deliver safe, person centred processes that improve patient, family and carer experience.
• Ensure learning from operational issues is shared
• Ensure information sharing and data use support integrated working and are compliant with requirements
• Maintain clear operational records, action logs and decision trails where required
• Support alignment between INT delivery and wider place / system priorities

General

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• Educated to Masters level or equivalent level of experience of working at a senior level in specialist area

Desirable

• Member of relevant professional body

Experience

Essential

• Experience working across local government, NHS and VCSE partners.
• Experience facilitating multi-agency system change.
• Experience leading neighbourhood or place-based programme.
• Budget management and working knowledge of financial processes.

Desirable

• Experience using population health, community insight and service data to drive improvement.

Additional Criteria

Essential

• SKILLS & KNOWLEDGE
• Developed communication skills for delivering key messages to a range of stakeholders both internal and external to the organisation, some at very senior level.
• Good presentational skills for conveying complex concepts.
• Ability to influence senior stakeholders and partners across organisational boundaries.
• Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
• Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
• Evidence of planning and delivering programmes and projects and services on time.
• Staff management skills.
• Experience of using data insights to assess performance, identify trends and emerging risks to inform decision making
• PERSONAL ATTRIBUTES
• *Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales Interpreting national policy for implementation.
• *Working knowledge of Microsoft Office with intermediate keyboard skills.
• *Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.
• *Team working skills.
• *Self-motivated.
• *Ability to move between details and strategic.
• *Demonstrates honesty and integrity and promotes organisational values.
• *Embrace change, viewing it as an opportunity to learn and develop.
• *Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together)
• *Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Desirable

• Evidence continuing professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Clinical

• To be professionally and legally responsible and accountable for all aspects of own work, including the management of patients in your care.
• To undertake the comprehensive assessment of patients, including those with a complex presentation, using investigative and analytical skills.
• To accept clinical responsibility for a designated caseload of patients, and to organize this efficiently and effectively with regard to clinical priorities and use of time.
• To ensure a high standard of clinical care for the patients under your management, and support more junior staff to do likewise.
• To formulate an individualised management and/or treatment plan, using clinical reasoning skills and utilizing a wide range of treatment skills in order to formulate a specialised programme of care. This will ensure patients meet their re-ablement goals and promote independence.
• To assess capacity, gain valid informed consent and have the ability to work within a legal framework with patients who lack this capacity to consent to treatment.
• To assess for environmental aids and arrange for provision or provide advice on where aids can be obtained.
• To provide spontaneous and planned advice, teaching and instruction to relatives, carers and other professionals, to promote understanding of the aims of the service and to ensure a consistent approach to patient care.
• To communicate effectively and work collaboratively with medical, nursing and therapy colleagues to ensure delivery of a coordinated multidisciplinary service. This will include discussion of patient care and case management.
• To communicate effectively with patients and carers to maximize re-ablement potential and to ensure understanding of their condition.

Managerial

• Be the named nurse or deputise for the Primary Care Home named nurse for an identified Primary Care practice and create relationship with the Lead GP, Practice Manager and Lead Nurse as a representative and of the wider Primary Care Home team.
• Training, supervision and performance management of other members of the multidisciplinary team which may include Assistant Practitioner ,Nursing Associates, Therapy Assistant Practitioners, Health Care Assistants and Rehab Support Workers and students, with assistance from more senior members of the team. This will include the use of formal appraisal documentation.
• To provide teaching/training to other members of the Multi-Disciplinary Team.
• To comply with the organisational and departmental policies and procedures and to be involved in the reviewing and updating as appropriate.
• Be actively involved in the collection of appropriate data and statistics for the use of the service.
• To deputise for Band 7 in terms of operational issues when appropriate.
• Participate in any other duties which may be deemed appropriate by the management team.

Professional

• To work autonomously at a level appropriate to clinical competence and within scope of professional practice.
• Adhere to and apply the NMC professional code of practice
• To maintain own clinical professional development (CPD),
• Identify objectives for personal development.
• Participate in the staff appraisal scheme and Personal Development Programme (PDP).
• Undertake the measurement and evaluation of your work and current practices through the use of evidence based practice projects, audit and outcome measures, either individually or with the support of the audit team potentially resulting in recommendations for change.
• Maintain accurate, comprehensive and up-to-date documentation in line with legal and departmental requirements, and communicate assessment and treatment results to the appropriate disciplines in the form of reports and letters in line with professional standards.
• Be aware of the Health and Safety aspects of your work and implement any policies which may be required to improve the safety of your work area, including the prompt recording and reporting of accidents to senior staff, and ensuring that equipment is safe.
• Demonstrate a sound understanding of clinical governance and risk management and apply to work situation.
• To be responsible for equipment used in carrying out your duties and to adhere to departmental policies, including competence to use equipment and to ensure the safe use of equipment by others through teaching, training and supervision of practice.
• To comply with the organisational and departmental policies and procedures and to be involved in their review as appropriate.
• All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
• Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.
• Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• Professional Registration with Nursing and Midwifery Council (NMC) Registered Nurse Level 1 (Adult)
• BSc in Nursing Practice or equivalent.
• Evidence of continued professional development and a professional portfolio.
• Leadership/ management qualification or willing to undertake.
• Health Coaching programme.

Desirable

• Specialist Practitioner Qualification in District Nursing.
• Community Nurse Prescriber v100 /v150.
• Independent non- medical prescriber.

Experience

Essential

• Experience working within a similar field of nursing/healthcare
• Experience of working as part of a multi-disciplinary team
• Experience of working with frail older adults and awareness of the complex issues relating to this client group.

Desirable

• Previous experience at band 6 level.
• Clinical experience gained in a community/intermediate care setting.
• Student supervision/clinical education.
• Experience of clinical audit.
• Experience of successful change management.
• Experience of facilitating clinical supervision.

Additional Criteria

Essential

• Skills & Knowledge:
• Ability to deal sensitively with patients who may have high levels of anxiety.
• Capacity to concentrate for considerable periods of time during assessment and management of patients and be expected to respond immediately to interruptions.
• Must have an understanding of the legal and ethical issues pertaining to nursing.
• Leadership skills.
• Assessment and patient management skills.
• Excellent communication and interpersonal skills.
• Negotiating and influencing skills.
• Good IT skills.
• Effective organisation and time management skills.
• Personal Attributes:
• Able to work both collaboratively within a team and independently.
• Able to contribute to team, service and organisational development.
• Commitment to person centred, non-discriminatory practice.
• Aware of requirements for confidentiality.
• Forward thinking with excellent interpersonal skills.
• Able to maintain judgment under pressure.
• Able to maintain motivation, drive, enthusiasm.
• Flexible approach to work and participate in various shift patterns.
• Access to transport and ability to travel around the community.
• Due to the variety of community working, the ability will be needed to access a diverse range of properties.
• To carry out assessments.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Desirable

• Skills & Knowledge:
• Experience of I.V. medication administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

*Contribute to, support, and promote ECCH's, strategic direction, values, and culture in relation to community health services.

*Discuss all treatment options with sensitivity, knowledge, and expertise. To act as a patient advocate when appropriate, respecting patient confidentiality with privacy and respect for diverse cultural backgrounds and requirements

*Act as a resource for other health and social care professionals on matters relating to community nursing.

*Participate in clinical supervision within Primary Care Home as required.

*Participate and maintain a learning environment and maximise opportunities for education and development in the clinical area.

* Develop excellent internal and external Network to promote Primary Care Home.

*Contribute to the clinical governance agenda through participation in clinical risk assessment and clinical audit.

*Contribute to an environment conducive to effective working, respecting, and supporting staff to deliver high quality clinical services.

*Contribute to change and innovation within Primary Care Home.

*Work as part of the multidisciplinary Primary Care Home to deliver planned and unplanned services.

*Work in collaboration with colleagues to contribute to the development of care pathways for patients requiring a range of healthcare needs.

*Work in partnership with senior members of the Primary Care Home to review the delegated caseload and ensure the care provided is of high quality.

*Work with patients towards self-care and independence utilising health coaching techniques

*Work collaboratively with residential care home colleagues to promote high standards of care.

*Contribute to the review of current policies/ protocols/guidelines and the development of clinical pathways and outcomes for people requiring proactive and reactive services.

*Plan and organise a range of complex clinical activities in a wide range of community settings to ensure best practice is delivered to patients in your delegated area of responsibility.

*Take responsibility for own personal and professional development; maintain competence, knowledge, and skills commensurate with role.

*Be wholly accountable for practice taking every reasonable opportunity to sustain and improve knowledge and professional competence and, ensure all aspects of professional behaviour as required within professional code are always followed.

*Maintain legible, accurate and contemporaneous patient records in accordance with ECCH Policy and Nursing and Midwifery Council standards for record keeping

*Take responsibility to ensure compliance with Health and Safety Policy, Fire and Environmental Waste Regulations.

*Be responsible for understanding, following, and implementing ECCH policies and procedures.

*Ensure own compliance with ECCH risk management systems, proactively identifying risk, reporting, and managing risk within area of responsibility.

*Take responsibility for the cost-effective management and safe use of expensive clinical equipment,

*Contribute to the effective use of resources.

*Contribute to the evaluation of training programmes to support patients and carers gain the necessary knowledge and skills to maintain independence.

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our ABCD Commitments and Signature Behaviours in the care they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these behaviours, which are detailed in the pages below, an essential part of their job role.

*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

*Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• *Professional Registration with Nursing and Midwifery Council (NMC) Registered Nurse Level 1 (Adult)
• *BSc in Nursing Practice or equivalent.

Desirable

• *Mentorship/ preceptorship qualification/ ENB 998.
• *Evidence of working towards a nursing degree.

Experience

Essential

• *Evidence of continued professional development
• *Ability to work unsupervised
• *Ability to demonstrate clinical knowledge and competence within scope of clinical practice.
• *Previous experience of working in health care.

Desirable

• *Recent clinical experience in community nursing.
• *Experience of multidisciplinary team working.

Additional Criteria

Essential

• SKILLS AND KNOWLEDGE
• *Excellent communication and interpersonal skills.
• *Competent IT skills.
• *Effective organisation and time management skills.
• *Excellent record keeping skills.
• PERSONAL ATTRIBUTES
• *Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• *Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
• *Be able to support Trainee Nursing Associates
• *Act as a role model to all students
• *Able to demonstrate personal resilience, emotions and stress

Desirable

• SKILLS AND KNOWLEDGE
• *Health coaching training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Yare House

Morton Peto Road

Great Yarmouth

Norfolk

NR31 0LT

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Cleanliness - All Estates & Facilities services staff

• To ensure the cleanliness of the area you are assigned to under the direction of the supervisor (Team Lead, Site Co-ordinator or Operational Manager) according to the NHS cleaning guides.
• This will include cleaning all areas, such as corridors, offices, stairs, toilets, bathrooms, kitchens, dining rooms, clinical and patient rooms on a frequent basis using a variety of cleaning methods, tasks and procedures including: damp dusting all horizontal and vertical surfaces, high and low cleaning, replenishment of disposable items (including curtain hanging), emptying (and at times washing) waste bins and deep cleans (where applicable). To assist in low level window cleaning.
• To put laundry away and request assistance to do so if required.
• Communicate with clinical staff and other relevant staff at times, barriers that make it not possible to provide the cleaning service at the allocated time, tactfully making them aware of the implications on non-delivery of service.
• Work to NHS standards of cleanliness and the required work frequencies as per the Work schedules provided.
• Responsible for ensuring security of stock whilst also monitoring and managing the stock levels and re-ordering using the local accepted practice on a weekly basis or as required.
• Co-operate fully when new methods of work or frequencies of cleaning are introduced.

Manual Handling

• Safely move small items of furniture in line with policy to facilitate cleaning.
• Safely move bags of linen and waste on a regular basis in adherence to department policies.
• Change medical gas cylinders and ensure medical gases on wards are maintained by exchanging medical gas cylinders as and when required.
• The safe use of steps and ladders commensurate with cleaning duties and working at heights policies.

COSHH - Storage of Chemicals

• To ensure the correct use of chemicals for the type of surface and finish, making certain the handling, storage and safe usage are in line with the COSHH regulations, data sheets and training given.

Infection Control & Quality Control

• To adhere to all aspects of Infection Control in all areas of work, including the use of colour coded equipment where needed to ensure there is no spread of infection and cross contamination.
• Responsible for observing and monitoring the condition of the environment you clean and report any issues and defects that will prevent you from carrying out your duties.
• Responsible for assessing the condition of all equipment you use and report any defects observed to ensure its continued quality and safety.
• To adhere to the outlet flushing regime set out by Estates & Facilities to minimise the accumulation of Legionella bacteria in water systems in accordance with Health and Safety technical guidance.

Record Keeping and Audits

• Responsible for maintaining clear and accurate records providing documentary evidence that cleaning has taken place and inform Team leader as soon as possible if not completed a task and giving the reason why.
• To respond to any actions that may arise from cleaning monitoring audits, and infection control audits.
• Responsible for reporting of incidents, accidents and near misses that occur at work via the use of Datix.

Porterage (site specific and not all staff are required to be trained in this discipline)

• Prepare rooms for meetings and assist with the sighting of signs.
• Assist with stock control, checking, collecting and delivering hospital stores.
• Assist the admin team with mail collection and delivery.
• To carry out minor facilities tasks such as changing bulbs and batteries, replacing dispensers and replacing curtains when required.
• At times to act as a member of the ward domestic team to clean a specified area when called upon to do so.
• To accept and check all stores when delivered.
• Putting all stores away- example, Linen/laundry / dry goods / cleaning & hygiene supplies / Food etc.. To put away all stores in the relevant locations around the site.
• To report any discrepancies in deliveries.
• To launder and dry re-usable cleaning cloths, mops, linen and at times patient clothing using on site machines to carry out these tasks.
• Ensure the domestic and kitchen team have the required amount of cleaned items they need for their tasks.
• Removing clinical and household waste.
• Carry out floor maintenance using a variety of machinery.
• To Assist Nursing staff when called upon to do so, example Helping wheelchair patients etc.

Safe Working Practises

• Ensure that all work is carried out in strict accordance with the handling and moving training received to ensure your personal health and safety and that of others.
• Ensure all tasks are completed using the risk assessments and 'safe systems of work' as instructed by your team lead or supervisor.
• Ensure patients privacy and dignity is maintained throughout your work.
• Carry out your duties adhering to the Lone Working procedures as per the training given by your manager and policies.
• Report any problems that might arise from your duties.
• Ensure that the assigned area of work is left secure by ensuring that where necessary all windows and doors are closed or locked, alarms are set and that lights are turned off.

Catering (site specific and not all staff are required to be trained in this discipline)

• Ensure that patient meals and drinks are prepared correctly and delivered on time to the ward level point of nursing staff service delivery.
• The regeneration/cooking of frozen meals at Ward level, ensuring procedures are followed with regard to the cooking cycle and service of breakfast, lunch and supper to patients. Prepare sandwiches and salads as required.
• Serve patients meals to the delivery point for nursing staff to then distribute to patients.
• At times assisting nursing staff (under direct nursing staff supervision) in serving patients their meals and drinks.
• Ensure that Food Safety and food temperature regulations are adhered to and all required paperwork is completed.
• Carry out other catering procedures including, setting of tables (accounting for all cutlery), clearing of tables / servery, loading & unloading of ward and kitchen dishwasher etc.
• Placing food orders in such a way as to maintain and ensure that a level of manageable stock is held.
• Ensuring stock rotation is carried out when putting stock away.
• Recording fridge temperatures and fridge usage.
• Recording delivered food temperature prior to hand over.
• Ensure the kitchen unit is clean and tidy, including all kitchen equipment, crockery, cutlery and utensils.
• Make and assist with patient's beverages (5 beverage rounds delivered throughout the day by the Housekeeper to nursing staff for checking and delivery to patients.)
• In extreme circumstance and only under the direction of the senior clinical nurse in charge you may be requested to assist nursing staff with the feeding of patients.

General

• Work in line with the departments code of conduct standard.
• Carry out ad hoc requests, prioritising your daily workload and undertake any other reasonable duty, which is appropriate to the banding when requested by your manager

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• NVQ level 1 in Cleaning and Support Services OR equivalent experience
• GCSE D or above in Maths and English (language and literature) OR the equivalent education certificates
• Good literacy skills

Desirable

• NVQ level 2 in Cleaning and Support Services
• Basic Food Hygiene Certificate or relevant evidenced experience
• GCSE C or above in Maths and English (language and literature)
• Gas Safe Certificate -- medical gasses
• Food Hygiene Certificate

Experience

Essential

• No experience required as full training is given on the job

Desirable

• Worked in a cleaning environment
• Worked in a commercial kitchen environment
• Worked with medical gasses
• Previous experience of working food preparation and food regeneration systems

Additional Criteria

Essential

• SKILLS & KNOWLEDGE
• Basic knowledge of cleaning
• PERSONAL ATTRIBUTES
• Good communication skills both written and verbal.
• Ability to work alone unsupervised.
• Ability to manage time effectively.
• Ability to use own initiative to
• manage the requirements of the job.
• Clean smart appearance.
• Reliable.
• Trustworthy.
• Good time keeping.
• Motivated to learn.
• Ability to undertake all Statutory and Mandatory training.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Desirable

• SKILLS & KNOWLEDGE
• Previous NHS cleaning experience
• Knowledge of the cleaning colour coding.
• Knowledge of COSHH
• Basic knowledge and use of hand tools for minor maintenance issues
• PERSONAL ATTRIBUTES
• I.T Skills
• The desire to learn new skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Carlton Court

St Peters Road, Carlton Colville

Lowestoft

Suffolk

NR33 8AG

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Professional / Clinical Responsibilities

*Working within a multi-disciplinary team the role includes;

*Providing clinical and professional leadership support to own professional group and linked services within the Stroke Service as required.

*Assessing, prescribing and developing highly specialist nursing for patients with complex stroke needs, using investigative, analytical and clinical reasoning skills. This must be in line with Clinical Guidelines, evidence based research and national Stroke specific frameworks.

*Providing highly specialist nursing assessments and advice.

*Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.

*Demonstrate skills in dealing with complex biopsychosocial issues to generate appropriate strategies for caseload management.

*Developing and maintaining effective working relationships and communication with other healthcare professionals and statutory/non statutory agencies to provide a seamless, integrated pathway and service to our patient where their needs are well met. Provide clinical expertise and advice to others, including Community therapy teams, Social Services, GPs and other agencies.

*Communicating complex and sensitive information to patients and carers as to their assessment, prognosis and treatment plan. To work frequently with patients and families in complex situations that are emotionally distressing and may cause hostility. This may include completing suicide risk assessments and providing and receiving contentious information.

*Making suitable adjustments to explanations in order to gain understanding, consent and concordance where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension. Ensure informed consent is obtained prior to initiating assessment and interventions.

*To sensitively negotiate patient led goals with the patient, family, carers and MDT in situations where there is potential for conflict, in order to enable the patient to engage in treatment and ensure that patients are involved in the planning and prioritisation of their care plans wherever possible.

*To act as a key-worker for selected patients, leading multi-disciplinary and review meetings, and fulfilling a clinical co-ordinating role for these patients.

*Actively participate in multi-disciplinary/multi-agency meetings as appropriate.

*Being responsible for ensuring workload for self and others, within nursing and the wider team, is planned and prioritised according to service targets and needs. Actively contribute to supervising the workload of the wider team.

*Providing advice and education to patients, relatives and carers to promote and create ownership to ensure a continued consistent approach to patient care.

*Contributing to the requisitioning of supplies and equipment through electronic ordering systems.

*Pro-actively taking part in clinical supervision as per Organisation Policy.

*Remaining accountable for own professional actions as determined by the professional body.

*Providing nursing care which is evidence-based practice, using research methodology.

*Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Management and Leadership

*Be required to undertake risk assessments, liaise with Occupational Health and act upon the assessments appropriately.

*Planning of leave to ensure adequate staffing levels are maintained across the service.

*To be responsible for ensuring that there are adequate staffing levels and appropriate skill mix of staff to meet the needs of the service on a daily basis. Anticipate and identify staff shortages and relocate staff as appropriate.

*Lead / Chair meetings where appropriate.

*Lead and/or participate in recruitment processes, using the opportunity to skill mix to meet the demands of the service.

*Undertake Personal Development Reviews for other staff members.

*Ensure absence reporting is undertaken as determined by Organisation Policy. Complete absence management meetings with Human Resources representative.

*Represent and promote the specialist nursing profession at clinical leads / operational meetings.

*To deal with initial complaints sensitively, avoiding escalation where possible and contribute to the formal complaints process, as requested by the operational lead and Specialist Services.

*To use advanced clinical reasoning to provide guidance to other staff in order to assist with case management.

*Ensure all clinicians provide comprehensive holistic assessment of patients and re-evaluation of their needs, to determine priorities of care and provide effective management of emotional, psychological and spiritual support.

*To demonstrate expert clinical leadership based on current advances in evidence-based outcomes/research and knowledge.

*To assist professional leads in their development of clinical teams.

*Act as a positive role model and leader.

Financial Responsibilities

*Questioning and challenging decision-making regarding equipment and resources so that the most cost effective solutions are sought and adhered to whilst maintaining clinical integrity.

*Authorised signatory for team budget code which include delegated budgetary responsibility for the therapy element.

Education and professional development

*Devise and deliver or attend in-house training as required to develop the current and future job roles for the service.

*Produce and deliver induction programmes for students and new starters.

*Create and promote a healthy and safe continuous learning environment for all staff in

*Have oversight and accountability for the programme of education for students on clinical placements.

*Provide advice/training and /or supervision to less experienced and staff including the mentoring of existing staff.

*Act as role model by offering support and work shadowing with other professionals in other services.

*To participate in Clinical Governance, Research and Development and Audit activities as required by line manager and MDT colleagues.

Operational Delivery

*To work closely with the Integrated Community service Team Lead and ECCH Specialist Services.

*Work closely with other team leaders and professional leads in other elements of the integrated stroke service to ensure seamless delivery of stroke services and share best practice across the service.

*Be able to interpret organisational data for use within patient, staff and system management whilst adhering to contractual arrangements, local and national, ensuring targets are met.

*To develop and update standard operating procedures, protocols and processes based on the current best practice evidence for both the nursing team and the wider service.

*To create and maintain effective professional relationships with therapists across the Stroke pathway using this to help evaluate our service, implement change and promote our service on a national platform.

Service Development

*Instigate and actively participate with the Operational Lead in the development of the operational strategy.

*Lead the team in continuous service improvement.

*Contribute to working groups within the business unit and organisation.

*Implement policies for the service, proposing changes to these, and advising other external agencies about these changes or developments.

*To actively review current specialist equipment available, keeping up-to-date with clinical and technological advances and to disseminate this specialist knowledge and information to the rest of the physiotherapy team or other appropriate staff.

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

*To act as a key-worker for selected patients, leading multi-disciplinary and review meetings, and fulfilling a clinical co-ordinating role for these patients.

*Actively participate in multi-disciplinary/multi-agency meetings as appropriate.

*Being responsible for ensuring workload for self and others, within nursing and the wider team, is planned and prioritised according to service targets and needs. Actively contribute to supervising the workload of the wider team.

*Providing advice and education to patients, relatives and carers to promote and create ownership to ensure a continued consistent approach to patient care.

*Contributing to the requisitioning of supplies and equipment through electronic ordering systems.

*Pro-actively taking part in clinical supervision as per Organisation Policy.

*Remaining accountable for own professional actions as determined by the professional body.

*Providing nursing care which is evidence-based practice, using research methodology.

*Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

*Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• *Current first level NMC registration (adult)
• *Post graduate education to degree level or equivalent relevant to clinical area
• *Teaching and assessing qualification
• *In-depth knowledge in the management of stroke
• *Knowledge of national requirements and directives related to speciality
• *Knowledge of psychological response to long term condition management

Desirable

• *Educated to Masters level or equivalent combination of post graduate/registration, qualification, short courses and experience

Experience

Essential

• *Experience of working in an NHS multi-professional setting dealing appropriately with patient's with Stroke patients
• *Participation in clinical audit and evaluating the outcomes of a service
• *Managing and working autonomously using initiative
• *Working across organisational boundaries
• *Ability to demonstrate working autonomously in developing treatment plans, assessment, discharge planning for patients with complex care needs
• *Experience of supervising others

Desirable

• *Extensive post registration experience with demonstrable recent experience practising to a high level of expertise in Stroke at a specialist level
• *Evidence of influencing and implementing change
• *Community Nursing experience

Additional Criteria

Essential

• SKILLS AND KNOWLEDGE
• *Understanding of the management of patients with Stroke
• *Up to date professional portfolio which will demonstrate reflective practice and evidence of on-going professional development/education
• *Ability to take strategic view for long term service improvements
• *Knowledge of anatomy, physiology and pathology relating to Stroke
• *Knowledge of risk management and health and safety
• *Microsoft packages (Word, Excel, Powerpoint)
• *Able to perform audit and analyse findings
• *Knowledge of accountability and ethics
• *Presentation skills
• *Excellent verbal and written skills
• *Excellent interpersonal skills
• *Empathetic when dealing with emotional situations and giving sensitive information
• *Professional approach
• *Report writing
• *Able to negotiate, lobby and influence and build professional relationships and networks
• *Able to remain calm in difficult situations
• *Analytical skills to be able to interpret diagnostic investigations
• *Organised/methodical
• *Ability to manage conflicting priorities
• PERSONAL ATTRIBUTES
• *Demonstrates understanding of safeguarding issues
• *Can demonstrate an ability to contribute towards a safe environment
• *Able to work reflectively, and work on personal development. Listens to personal comments without becoming defensive.
• *Has a range of mechanisms for dealing with stress, can recognise when to use them and does so
• *Able to meet the required IT skills for the post
• *Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
• *Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).

Desirable

• SKILLS AND KNOWLEDGE
• *Knowledge of organisational structures and relationships in health and social care
• *Knowledge of counselling/debriefing techniques
• *Potential to lead a multidisciplinary team
• *Can use visual and technological teaching aids
• *Analytical skills to deal with interpreting complex clinical information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Yare House

Morton Peto Road

Great Yarmouth

Norfolk

NR31 0LT

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Clinical

*To be professionally and legally responsible and accountable for all aspects of your own work including the management of patients in your care.

*To ensure a high standard of clinical care for the patients under your management, and support assistants to do likewise.

*To accept clinical responsibility for a designated caseload of patients, and to organise this efficiently and effectively regarding clinical priorities and use of time.

*To undertake the detailed assessment of patients, some of whom may have complex needs, using investigative and analytical skills.

*To collaboratively work with patients to develop rehabilitation goals.

*To formulate an individualised treatment plan, using clinical reasoning skills and utilising a wide range of skills and treatment options.

*To develop specialised skills in relation to cognition, perception, and upper limb therapy.

*To provide advice to the MDT regarding the management of patients requiring therapy input.

*To provide spontaneous and planned advice, teaching and instruction to relatives, carers, schools, workplace and other professionals, to promote understanding of the aims of Occupational Therapy to ensure a consistent approach to patient care.

*To communicate effectively with patients and carers to maximise rehabilitation potential and to ensure understanding of their stroke. Communication skills of persuasion, motivation, explanation and gaining informed consent will be used with a wide variety of patients. Barriers to effective communication may include loss of hearing, cognitive difficulties, aphasia, pain and fear.

*To assess capacity, gain valid consent and have the ability to work within a legal framework with patients who lack capacity to consent to treatment.

*To help facilitate patients to self-manage their rehabilitation.

*To take responsibility for appropriate delegation of tasks.

*To train, supervise and manage performance of assistant practitioners, therapy assistants and students, with assistance from more senior members of the team. This will include the use of formal appraisal documentation.

*To maintain up-to-date knowledge of the full stroke care pathway.

Professional

*To maintain own clinical professional development (CPD) by keeping abreast of any new trends and developments and incorporate them as necessary into your work.

*To be an active member of the in-service training programme by the attendance and presentation at staff meetings, tutorials, training sessions, external courses and reflective practice.

*To communicate effectively and work collaboratively with medical, nursing and therapy colleagues to ensure delivery of a co-ordinated multidisciplinary service. This will include case conference and medical reports. To provide teaching/training to other members of the multidisciplinary team.

*To participate in the staff appraisal scheme and personal development.

*To undertake the measurement and evaluation of your work and current practices using Evidence Based Practice projects, audit and outcome measures. To make recommendations for and assist with change.

*To demonstrate a sound understanding of Clinical Governance and Risk Management and apply to work situation.

Organisational

*To be responsible for a designated area of work, as agreed with the Team Leader. To plan and organise this efficiently with regard to patient management and use of time.

*To decide priorities for own work, balancing other patient related, professional and service demands.

*To be responsible for ensuring the effective selection and use of all treatment resources.

*To be responsible for equipment used in carrying out clinical duties, and to adhere to departmental policy, including competence to use equipment and to ensure the safe use of equipment by others through teaching, training and supervision of practice including manual handling in accordance with professional guidelines.

*To maintain concise, accurate, comprehensive and up-to-date documentation in a timely manner in line with legal and departmental requirements, including letters and reports as appropriate.

*To be actively involved in the collection of appropriate data and statistics for the use of the department.

*To be aware of the Health and Safety aspects of your work and implement any policies which may be required to improve the safety of your work area, including the prompt recording and reporting of accidents / incidents to senior staff, and ensuring that equipment used is safe.

*To comply with the organisational and departmental policies and procedures and to be involved in the reviewing and updating as appropriate.

*To undertake any other duties that might be considered appropriate by the Band 7 Team Leader and Line manager.

*To deputise for the Band 7 Specialist Occupational Therapist.

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

*Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• *Diploma/Degree or equivalent in Occupational Therapy
• *HCPC registration
• *Evidence of relevant post graduate courses/CPD in neurology or rehabilitation

Desirable

• *Membership of relevant specialist group e.g. RCOT SSNP
• *Clinical Educator's course

Experience