Job summary

Are you organised, enthusiastic and motivated, with a passion for delivering excellent patient care? We are looking for a dedicated Medical Secretary/Administrator to join our friendly practice team.

This is a varied and rewarding role, working closely with our clinical team and Administration Hub Lead to provide essential secretarial and administrative support and help ensure the smooth running of our practice.

Your responsibilities will include coordinating patient referrals, completing Advice and Guidance requests, maintaining referral records, supporting audits, summarising clinical records and processing correspondence. You will also provide administrative support across the practice, working closely with colleagues to deliver a professional and efficient service.

We are looking for someone with excellent organisational and communication skills, strong attention to detail and the ability to manage competing priorities. You will be a positive team player who is approachable, flexible, respects confidentiality and is keen to learn and develop.

This is an excellent opportunity to become a valued member of our team, develop your skills and make a meaningful contribution to patient care.

If you are looking for a varied role where your skills and hard work make a difference, we would love to hear from you.

Main duties of the job

• Deal with all aspects of referrals, working with the clinicians and Administration Hub Lead
• Ensure all referrals are sent within the timeline the referral is requested.
• To complete all Advice and Guidance for clinicians
• Maintain a referral data base and support audits on referrals.
• Read code relevant information in relation to the patients care from the patients clinical letters, into the clinical computer system.
• Summarise clinical notes
• Deal with day-to-day post including electronic post and discharges; scan the post directly onto the computer system.
• Answer the telephone at busy periods when requested to support the reception team to provide safe patient access to the service.
• Ensure total familiarity with all appointment systems including regular and incidental variations
• To provide administrative support and services to all members of the practice team including reception.
• Follows the company standards for ethical business conduct
• Conducts self as a positive role model and team member
• Supports the company ideology, mission, goals, and objectives
• Performs in accordance with the company policies and procedures
• Recognises patients rights and responsibilities
• Participates in company, meetings, in training and other activities
• Deductions

About us

East Park Medical Centre is situated in Central-East Leeds and serves a patient population of 10000+

We are a forward-thinking practice embracing a team-based model for delivery of patient care and the use of new technologies to support this.

Job summary

Medical Care Navigator/Administratorrequired for our busy multi-sited GP surgery.

Experience preferred but full training will be given.

This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work well as part of a team.

You should be able to demonstrate excellent communication skills and must have experience of working in a GP Surgery.

Applicants must understand the principles of confidentiality and be keen to represent the surgery in a sensitive, friendly, efficient and competent manner.

Main duties of the job

- Call handling

- Emails / admin / tasks

- Sample handling

- Open up / lock up when needed

- Scanning / Filing / SARs

About us

We are a modern, friendly practice,East Park Medical Centre (LS9) and Halton Medical Practice (LS15) have around 11000 patients across the two sites, with 10 GP/ANPs offering a mix of routine and urgent on-the-day appointments.

Our nursing team consists of Nurses, HCAs and a dedicated Mental Health Nurse.

The Care Navigation Team supports our patients with Care Navigators, Prescribers, Care Coordinators and a Safeguarding Lead.

We have one GP Partner, a Director of Clinical Quality, a Director of Nursing and a HR, Target & Finance Lead and a Communication, Health &Safety Lead all overseeing day-to -day operations.

We are part of the Burmantofts, Harehills and Richmond Hill Primary Care Network (PCN) and work collaboratively to deliver key services across East Leeds.

Details

Date posted

01 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0887-26-0003

Job locations

5-7 East Park Road

Leeds

LS9 9JD

United Kingdom

Halton Clinic

2 Primrose Lane

Halton

Leeds

LS157HR

United Kingdom

Job description

Job responsibilities

The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.

• To have a thorough knowledge of all practice procedures
• To work in accordance with written protocols
• We are a SystmOne practice, so experience using SystmOne would be preffered, but training can be provided
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Answering and care navigating high volume calls
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Advise patients of relevant charges for private services, accept payment and issue receipts
• Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day
• Scanning documents in accordance with Practice guidelines
• Action tasks within a timely manner
• Complete all annual Mandatory training as appropriate

Job description Job responsibilities The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks. To have a thorough knowledge of all practice procedures To work in accordance with written protocols We are a SystmOne practice, so experience using SystmOne would be preffered, but training can be provided Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Answering and care navigating high volume calls Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Advise patients of relevant charges for private services, accept payment and issue receipts Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day Scanning documents in accordance with Practice guidelines Action tasks within a timely manner Complete all annual Mandatory training as appropriate

Person Specification

Qualifications

Essential

• GCSE educated
• Good timekeeping and punctuality
• Empathy, compassion and acceptance of others' beliefs and cultures is non-negotiable
• Excellent Customer Service experience
• Computer literate in all Office 365 (Teams / Excel / Word etc)
• Good Listening skills and attention to detail and accuracy
• Professional verbal and written communication skills are essential
• Excellent command of spoken and written English
• Able to demonstrate flexibility and adaptability in a changing environment
• Able to work constructively with internal and external parties to resolve issues
• Ability to work under pressure while maintaining a positive professional attitude
• Ability to work as part of the team
• Able to multi-task and prioritise

Desirable

• Experience working in a GP Practice preferred
• Experience of using SystmOne preferred
• Understanding of additional languages advantageous
• Knowledge of medical terminology

Person Specification Qualifications Essential GCSE educated Good timekeeping and punctuality Empathy, compassion and acceptance of others' beliefs and cultures is non-negotiable Excellent Customer Service experience Computer literate in all Office 365 (Teams / Excel / Word etc) Good Listening skills and attention to detail and accuracy Professional verbal and written communication skills are essential Excellent command of spoken and written English Able to demonstrate flexibility and adaptability in a changing environment Able to work constructively with internal and external parties to resolve issues Ability to work under pressure while maintaining a positive professional attitude Ability to work as part of the team Able to multi-task and prioritise Desirable Experience working in a GP Practice preferred Experience of using SystmOne preferred Understanding of additional languages advantageous Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Park Medical Centre

Address

5-7 East Park Road

Leeds

LS9 9JD

United Kingdom

Employer's website

https://www.eastparkmedicalcentre.com/ (Opens in a new tab)

Employer details

Employer name

East Park Medical Centre

Address

5-7 East Park Road

Leeds

LS9 9JD

United Kingdom

Employer's website

https://www.eastparkmedicalcentre.com/ (Opens in a new tab)