Job summary

Drive service and digital change by turning business needs into clear, deliverable solutions.This is a Business Analyst role focused on understanding services, working with stakeholders, and shaping change. You will gather and translate business requirements, working closely with clinical and operational teams to define needs and support delivery.

You will be involved from discovery through to delivery and review, ensuring changes are well structured and aligned to service priorities. The role centres on stakeholder engagement, process mapping, and requirements definition.We are looking for someone with strong stakeholder skills, experience in requirements gathering, and the ability to bring clarity to complex service challenges.

'Before applying for this vacancy please be aware of the salary threshold required for a certificate of sponsorship to be granted. Overseas applicants may not reach the minimum salary threshold to obtain a certificate of sponsorship.'

Please note; Interviews will be Face-2-Face.

"(Should we receive a high number of applications we reserve the right to close this vacancy at any point after 09/10/2026)"

Main duties of the job

As a member of the Digital Product team, the Business Analyst will elicit, analyse, develop and refine digital/data requirements, communicating and documenting these requirements for development and change.

The postholder will coordinate the action of delivery of solutions including the governance and facilitating communication between digital teams and the business from outset until completion. The postholder will work with the Digital Product team assisting in key product deliverables to the services and trust.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

448-SUPPS-8339008

Job locations

EEC Head Office

Unit 7&8 Meadow Park, Meadow Lane

St Ives

PE27 4LG

United Kingdom

Job description

Job responsibilities

The postholder will:

Identify, select and apply different business analysis approaches and tools which are tailored appropriately to the context, scale, and scope of change initiatives.Provide support where the business analysis specialism is most relevant (this may be leading business analysis activities or supporting others, depending on the scale and complexity). For example:Identify the potential scope and needs of change initiatives, identify appropriate problem or research questions, develop deep understanding of problems, establish root causes, conduct current state and gap analyses, complete user research to identify needs.

Support development and appraisal of solutions aligned to user needs and organisational objectives (to-be state, user journey mapping, requirements gathering, options appraisals).

Support others involved in implementing solutions where additional knowledge is required in areas such as acceptance criteria, acceptance testing, user testing and analysing post-implementation performance to understand if further improvements are required.

Transform analytical findings into clear, data-driven actions and strategic recommendations that guide decision-making and service improvements.

Interrogate and interpret qualitative and quantitative data such as service performance and patient outcomes and convert into actionable insights. Identify trends, inefficiencies and opportunities. Assess data quality to avoid misinterpretation or misapplication.

Make the complex simple take complex information and distil, theme, summarise and adapt so that is tailored to individual stakeholder groups. Use creative methods and techniques to engage and present, relaying information, insights and key messages in everyday language.

Model a collaborative, influential and flexible style of working, pre-empting and planning for potential challenging conversations and reactions, for example due to findings or change recommendations.

Draw on wider fields such as Change Management, Continuous Improvement, Improvement Science, Research and Innovation to supplement and broaden knowledge and practice.

CommunicationProactively engage with team members and other stakeholders to gather data requirements and support the development of effective working relationships, verbally and in writing.

Attend various internal and external meetings on behalf of the team where appropriate.Collaborate with senior and specialist colleagues to align approaches, including appropriate governance structures with PMO colleagues as required.

Develop effective communications for initiatives, adapting and applying differing communication styles to meet the needs and objectives of varied audiences .

Report and present information in a variety of different formats, using statistics, storytelling, case studies and other approaches to effectively convey the progress and impact of changes made to staff, service users, senior leaders and other stakeholders.

Design, deliver and facilitate discussions and workshops to engage others in change, placing an emphasis on building strong relationships to maximise buy-in throughout the end-to-end change journey .

Use excellent communication, influencing and interpersonal skills to encourage others to think differently about change and innovation, including in circumstances where there may be resistance to change.

Budgetary Responsibility

Quantify and translate inefficiencies and opportunities into financial metrics where relevant as part of as-is and to-be analysis (e.g. time spent on a process and what that would equate to cost wise for that band / role).

Support the identification and monitoring of financial / efficiency savings where this is an identified deliverable of the initiative.

People ManagementMaintaining own professional development and requirement to take part in appraisal and KSF process.

Through coaching and training, support and enable others to use more basic business analysis techniques such as process mapping, requirements documenting and MoSCoW prioritisation to empower them to autonomously work on continuous improvement, appropriate to their level of capability.

Develop into an SME for business analysis, supporting the BA function to be considered a specialism within the Trust, conducting lessons learned and obtaining feedback specific to BA work to support future individual and team development.

Participate in the trusts Appraisal process .

Work with line manager to identify and implement an appropriate personal development plan.

Research & DevelopmentKeeping up to date with Power BI releases and updates.Ensure own personal and professional development through keeping up to date with latest technologies, systems and processes within the business analysis field.

Clinical and Practice GovernanceObserve and maintain strict confidentiality with regards to any information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.

The post holder must participate in clinical and other audits as required. The post holder is required to participate in relevant emergency preparedness process for their team.

Working conditionsFlexibility and resilience are required due to working in a dynamic and fast paced team with competing priorities.

The post holder will be expected to be able to meet the travel and flexible working requirements of the role. Ability to travel between sites and areas will be required. Ability to work remotely or from hot desk facilities at different sites is essential.

Job description Job responsibilities The postholder will: Identify, select and apply different business analysis approaches and tools which are tailored appropriately to the context, scale, and scope of change initiatives.Provide support where the business analysis specialism is most relevant (this may be leading business analysis activities or supporting others, depending on the scale and complexity). For example:Identify the potential scope and needs of change initiatives, identify appropriate problem or research questions, develop deep understanding of problems, establish root causes, conduct current state and gap analyses, complete user research to identify needs. Support development and appraisal of solutions aligned to user needs and organisational objectives (to-be state, user journey mapping, requirements gathering, options appraisals). Support others involved in implementing solutions where additional knowledge is required in areas such as acceptance criteria, acceptance testing, user testing and analysing post-implementation performance to understand if further improvements are required. Transform analytical findings into clear, data-driven actions and strategic recommendations that guide decision-making and service improvements. Interrogate and interpret qualitative and quantitative data such as service performance and patient outcomes and convert into actionable insights. Identify trends, inefficiencies and opportunities. Assess data quality to avoid misinterpretation or misapplication. Make the complex simple take complex information and distil, theme, summarise and adapt so that is tailored to individual stakeholder groups. Use creative methods and techniques to engage and present, relaying information, insights and key messages in everyday language. Model a collaborative, influential and flexible style of working, pre-empting and planning for potential challenging conversations and reactions, for example due to findings or change recommendations. Draw on wider fields such as Change Management, Continuous Improvement, Improvement Science, Research and Innovation to supplement and broaden knowledge and practice. CommunicationProactively engage with team members and other stakeholders to gather data requirements and support the development of effective working relationships, verbally and in writing. Attend various internal and external meetings on behalf of the team where appropriate.Collaborate with senior and specialist colleagues to align approaches, including appropriate governance structures with PMO colleagues as required. Develop effective communications for initiatives, adapting and applying differing communication styles to meet the needs and objectives of varied audiences . Report and present information in a variety of different formats, using statistics, storytelling, case studies and other approaches to effectively convey the progress and impact of changes made to staff, service users, senior leaders and other stakeholders. Design, deliver and facilitate discussions and workshops to engage others in change, placing an emphasis on building strong relationships to maximise buy-in throughout the end-to-end change journey . Use excellent communication, influencing and interpersonal skills to encourage others to think differently about change and innovation, including in circumstances where there may be resistance to change. Budgetary Responsibility Quantify and translate inefficiencies and opportunities into financial metrics where relevant as part of as-is and to-be analysis (e.g. time spent on a process and what that would equate to cost wise for that band / role). Support the identification and monitoring of financial / efficiency savings where this is an identified deliverable of the initiative. People ManagementMaintaining own professional development and requirement to take part in appraisal and KSF process. Through coaching and training, support and enable others to use more basic business analysis techniques such as process mapping, requirements documenting and MoSCoW prioritisation to empower them to autonomously work on continuous improvement, appropriate to their level of capability. Develop into an SME for business analysis, supporting the BA function to be considered a specialism within the Trust, conducting lessons learned and obtaining feedback specific to BA work to support future individual and team development. Participate in the trusts Appraisal process . Work with line manager to identify and implement an appropriate personal development plan. Research & DevelopmentKeeping up to date with Power BI releases and updates.Ensure own personal and professional development through keeping up to date with latest technologies, systems and processes within the business analysis field. Clinical and Practice GovernanceObserve and maintain strict confidentiality with regards to any information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to infection control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust. The post holder must participate in clinical and other audits as required. The post holder is required to participate in relevant emergency preparedness process for their team. Working conditionsFlexibility and resilience are required due to working in a dynamic and fast paced team with competing priorities. The post holder will be expected to be able to meet the travel and flexible working requirements of the role. Ability to travel between sites and areas will be required. Ability to work remotely or from hot desk facilities at different sites is essential.

Person Specification

Qualifications and Training

Essential

• Degree or equivalent experience in healthcare, quality improvement, change management, or a related field.
• Formal training or equivalent experience in Business Analysis (e.g. BCS Foundation Certificate in Business Analysis, BCS Certificate in Business Analysis)

Desirable

• Formal training or equivalent experience in Improvement Science or Change Management methodologies

Experience

Essential

• Experience of applying business analysis techniques within large-scale initiatives in a service focused organisation
• Significant experience of supporting the development and implementation of business change which impacts patients / customers and/or the workforce
• Experience of conducting both quantitative and qualitative analysis from problem statement and research questions through to findings and recommendations
• Experience of producing detailed written reports, communication materials and presentations for a variety of stakeholders

Desirable

• Experience of applying improvement, innovation or transformation tools and frameworks in an NHS organisation or related industry.
• Experience supporting initiatives which are multi-agency or involving 3rd parties.

Knowledge and Skills

Essential

• Able to select and apply a broad range of business analysis tools and approaches. Strong analytical and problem-solving abilities with a data-driven approach.
• Working knowledge of change management and service or workforce redesign
• Proficient in the use of business analysis to support in the development and comparison of solutions, assessing the feasibility of solution options against the objectives of the change.
• Ability to review, interpret, manipulate and present complex data / information

Desirable

• Understanding of NHS structures, policies, and strategic priorities.
• Ability to project / estimate the impact of to-be states and then analyse outcomes once implemented.

Person Specification Qualifications and Training Essential Degree or equivalent experience in healthcare, quality improvement, change management, or a related field. Formal training or equivalent experience in Business Analysis (e.g. BCS Foundation Certificate in Business Analysis, BCS Certificate in Business Analysis) Desirable Formal training or equivalent experience in Improvement Science or Change Management methodologies Experience Essential Experience of applying business analysis techniques within large-scale initiatives in a service focused organisation Significant experience of supporting the development and implementation of business change which impacts patients / customers and/or the workforce Experience of conducting both quantitative and qualitative analysis from problem statement and research questions through to findings and recommendations Experience of producing detailed written reports, communication materials and presentations for a variety of stakeholders Desirable Experience of applying improvement, innovation or transformation tools and frameworks in an NHS organisation or related industry. Experience supporting initiatives which are multi-agency or involving 3rd parties. Knowledge and Skills Essential Able to select and apply a broad range of business analysis tools and approaches. Strong analytical and problem-solving abilities with a data-driven approach. Working knowledge of change management and service or workforce redesign Proficient in the use of business analysis to support in the development and comparison of solutions, assessing the feasibility of solution options against the objectives of the change. Ability to review, interpret, manipulate and present complex data / information Desirable Understanding of NHS structures, policies, and strategic priorities. Ability to project / estimate the impact of to-be states and then analyse outcomes once implemented.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

EEC Head Office

Unit 7&8 Meadow Park, Meadow Lane

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

EEC Head Office

Unit 7&8 Meadow Park, Meadow Lane

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Working as part of the Software Development team the post holder will be a software development specialist, with experience of developing and implementing technical software solutions to meet business requirements and support the organisation in the achievement of its strategic objectives. The software development team develop bespoke applications to support EEC where no 'off the shelf' solutions exist.

The post holder will ensure that projects produce the required deliverables within the defined quality, time and cost constraints and facilitate full realisation of benefits defined in the associated business cases which they may help develop. This will be achieved by adherence to relevant software development methodology and best practice within the profession.

The post holder will establish productive working relationships with colleagues within the organisation at all to facilitate the successful delivery of software solutions. The Senior Software Developer will be proficient with modern software development methodologies. They will also be proficient with version control.

In addition to software development the post holder is also expected to provide support for changes and development for the suite of applications delivered by the development team as and when appropriate.

Please note; Interviews will be Face-2-Face.

"(Should we receive a high number of applications we reserve the right to close this vacancy at any point after 09/10/2026)"

Main duties of the job

Expertise and a proven track record in system design, application architecture, programming, procedural, declarative or structured querying programming language.

Technical knowledge of MS SQL relational databases, database design and the Structured Query Language.

Proven experience using Visual Studio to write software code and produce elegant, robust and maintainable software applications.

Proven experience using current C# ASP.NET versions 8 and above

A command of the principles of good software design using the principles of SOLID and object-oriented programming.

Practical experience using source control systems (i.e. Git).

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year per annum, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

448-SUPPS-8327203

Job locations

The Meadows

Meadow Lane

St Ives

PE27 4LG

United Kingdom

Job description

Job responsibilities

Duties/Responsibilities:The post holder must be able to demonstrate:Expertise and a proven track record in system design, application architecture, programming, procedural, declarative or structured querying programming language.

Technical knowledge of MS SQL relational databases, database design and the Structured Query Language.

Proven experience using Visual Studio to write software code and produce elegant, robust and maintainable software applications.

Proven experience using current C# ASP.NET versions 8 and above

A command of the principles of good software design using the principles of SOLID and object-oriented programming.

Practical experience using source control systems (i.e. Git).

Undertake responsibility for own code and review others code to ensure quality and adherence to our software standards.

Engage and liaise with end users and project stakeholders (project managers/BAs) to identify system and information requirements.

Discuss progress and notify senior staff of impediments during regular team meetings.

Discuss ideas with colleagues and review tasks and priorities in collaboration with other team members and senior staff.

Contribute ideas on how the team can become more effective.

Actively listen to the advice and guidance of colleagues and tune behaviour accordingly for example listen to suggestions from colleagues during pair programming sessions and code reviews.

Speak confidently to groups of users or peers; Demonstrating ideas, concepts and software and answering questions.

Discuss ideas with their line manager on ways to improve their performance and advance personal development - at personal development reviews, for example.

Continual upgrading of skills to reflect rapid changes in technology. This is achieved through formal training; informal skills transfer and self-tuition.

Influence and participate in defining standards for development through research and implementation of new technologies and solutions.

Plan own workload and activities over short to medium periods to meet project deadlines and provide user support, this often involves multiple complex projects and support incidents.

Prioritise own workload to resolve conflicts between project and support tasks which involves re-planning; escalating to the Software Development Manager when required.

Collaborate with key stakeholders to identify service needs and to enable the realisation of business value.

Able to proactively identify opportunities to improve a service for stakeholders.The post holder must be familiar with Windows PC and server operating systems.The post holder shall be expected to:-

Follow good development practice by adhering to the organisations conventions for checking software code into source control systems.

Contribute to the production of suitable quality control records (such as problem or change records) for application and system software changes.

Knowledge share, support and mentor team members in ensuring that software applications have full patch and version control in place and that the organisation has a comprehensive record of all these amendments.

Implement system software upgrades as and when required.

Communication

Required to communicate with staff, patients and stakeholders at all levels from different disciplines.

Represent the department (at the request of the Software Development Manager) internally and externally at multi-disciplinary working groups / meetings and co-ordinate information responses.

Will be required to communicate highly complex technical advice in a non-technical way so the end user can understand.

Receive and interpret highly complex information from a variety of sources.

Excellent communication skills both written and verbal.

Human Resources

To participate in the appraisal process for EEC NHS Trust and take responsibility for working with line manager to identify an appropriate personal development plan.

To knowledge share and support other colleagues/teams or services going through change.

To maintain own professional development and requirement to take part in appraisal and Knowledge and Skills Framework (KSF) process.

Responsibility for Financial & Physical Resources

Responsible for the provision of technical solutions in the delivery and maintenance of a trust wide web solutions and for IT assets.

Research & Development Activity

Required to undertake R&D activity on a regular basis, once a month or more.

R&D activity is a major job requirement, at least 20% of the working

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to EEC Information Governance and Information Security policies.

The post holder must adhere to EEC risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

Undertake mandatory training and any other training relevant to the role as required by EEC .

The post holder must participate in clinical and other audits as required.

The post holder is required to participate in relevant emergency preparedness process for their team.

Working conditions:

Flexibility and resilience is required due to working in a dynamic and fast paced team with competing priorities.

The post holder will be expected to be able to meet the flexible working requirements of the role. Ability to work remotely or from hot desk facilities at different sites is essential.

GeneralThe post holder must at all times carry out his/her duties with regard to East of England Community Health and Care NHS Trust Equal Opportunities Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment forpatients, visitors and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhereto all EEC policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder willneed to be flexible and adaptable in order to respond to other duties that may be required fromtime to time and the changes and developments within EEC.

Job description Job responsibilities Duties/Responsibilities:The post holder must be able to demonstrate:Expertise and a proven track record in system design, application architecture, programming, procedural, declarative or structured querying programming language. Technical knowledge of MS SQL relational databases, database design and the Structured Query Language. Proven experience using Visual Studio to write software code and produce elegant, robust and maintainable software applications. Proven experience using current C# ASP.NET versions 8 and above A command of the principles of good software design using the principles of SOLID and object-oriented programming. Practical experience using source control systems (i.e. Git). Undertake responsibility for own code and review others code to ensure quality and adherence to our software standards. Engage and liaise with end users and project stakeholders (project managers/BAs) to identify system and information requirements. Discuss progress and notify senior staff of impediments during regular team meetings. Discuss ideas with colleagues and review tasks and priorities in collaboration with other team members and senior staff. Contribute ideas on how the team can become more effective. Actively listen to the advice and guidance of colleagues and tune behaviour accordingly for example listen to suggestions from colleagues during pair programming sessions and code reviews. Speak confidently to groups of users or peers; Demonstrating ideas, concepts and software and answering questions. Discuss ideas with their line manager on ways to improve their performance and advance personal development - at personal development reviews, for example. Continual upgrading of skills to reflect rapid changes in technology. This is achieved through formal training; informal skills transfer and self-tuition. Influence and participate in defining standards for development through research and implementation of new technologies and solutions. Plan own workload and activities over short to medium periods to meet project deadlines and provide user support, this often involves multiple complex projects and support incidents. Prioritise own workload to resolve conflicts between project and support tasks which involves re-planning; escalating to the Software Development Manager when required. Collaborate with key stakeholders to identify service needs and to enable the realisation of business value. Able to proactively identify opportunities to improve a service for stakeholders.The post holder must be familiar with Windows PC and server operating systems.The post holder shall be expected to:- Follow good development practice by adhering to the organisations conventions for checking software code into source control systems. Contribute to the production of suitable quality control records (such as problem or change records) for application and system software changes. Knowledge share, support and mentor team members in ensuring that software applications have full patch and version control in place and that the organisation has a comprehensive record of all these amendments. Implement system software upgrades as and when required. Communication Required to communicate with staff, patients and stakeholders at all levels from different disciplines. Represent the department (at the request of the Software Development Manager) internally and externally at multi-disciplinary working groups / meetings and co-ordinate information responses. Will be required to communicate highly complex technical advice in a non-technical way so the end user can understand. Receive and interpret highly complex information from a variety of sources. Excellent communication skills both written and verbal. Human Resources To participate in the appraisal process for EEC NHS Trust and take responsibility for working with line manager to identify an appropriate personal development plan. To knowledge share and support other colleagues/teams or services going through change. To maintain own professional development and requirement to take part in appraisal and Knowledge and Skills Framework (KSF) process. Responsibility for Financial & Physical Resources Responsible for the provision of technical solutions in the delivery and maintenance of a trust wide web solutions and for IT assets. Research & Development Activity Required to undertake R&D activity on a regular basis, once a month or more. R&D activity is a major job requirement, at least 20% of the working Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to EEC Information Governance and Information Security policies. The post holder must adhere to EEC risk assessment and risk management processes The post holder must adhere to infection control policies and procedures Undertake mandatory training and any other training relevant to the role as required by EEC . The post holder must participate in clinical and other audits as required. The post holder is required to participate in relevant emergency preparedness process for their team. Working conditions: Flexibility and resilience is required due to working in a dynamic and fast paced team with competing priorities. The post holder will be expected to be able to meet the flexible working requirements of the role. Ability to work remotely or from hot desk facilities at different sites is essential. GeneralThe post holder must at all times carry out his/her duties with regard to East of England Community Health and Care NHS Trust Equal Opportunities Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment forpatients, visitors and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhereto all EEC policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder willneed to be flexible and adaptable in order to respond to other duties that may be required fromtime to time and the changes and developments within EEC.

Person Specification

Qualifications & Training

Essential

• Degree or equivalent level qualification in a numerate/analytical discipline or equivalent industry experience
• Proven knowledge of high-level programming and version control techniques.

Desirable

• Working knowledge of digital accessibility requirements.
• Working knowledge of the Umbraco CMS

Experience

Essential

• At least 5 years proven experience of software development in a healthcare or commercial setting.
• Expertise and a proven track record in system design, application architecture, programming, procedural, declarative or structured querying programming language.
• Proven experience using Visual Studio to write software code and produce elegant, robust and maintainable software applications.
• Proven experience using current C# ASP.NET versions 8 and above.

Desirable

• Experience in an NHS software development role

Knowledge & Skills

Essential

• C# ASP.NET versions 8 and above, Entity Framework, LINQ, Razor pages, SQL, HTML, CSS, JavaScript, RESTful APIs
• Technical knowledge of MS SQL relational databases, database design and the Structured Query Language.
• Visual Studio IDE
• Source control management (Git)

Desirable

• MVC, React, TypeScript, Bootstrap
• Azure DevOps (CI/CD), Azure Web App services
• Progress Telerik Development Tools

Person Specification Qualifications & Training Essential Degree or equivalent level qualification in a numerate/analytical discipline or equivalent industry experience Proven knowledge of high-level programming and version control techniques. Desirable Working knowledge of digital accessibility requirements. Working knowledge of the Umbraco CMS Experience Essential At least 5 years proven experience of software development in a healthcare or commercial setting. Expertise and a proven track record in system design, application architecture, programming, procedural, declarative or structured querying programming language. Proven experience using Visual Studio to write software code and produce elegant, robust and maintainable software applications. Proven experience using current C# ASP.NET versions 8 and above. Desirable Experience in an NHS software development role Knowledge & Skills Essential C# ASP.NET versions 8 and above, Entity Framework, LINQ, Razor pages, SQL, HTML, CSS, JavaScript, RESTful APIs Technical knowledge of MS SQL relational databases, database design and the Structured Query Language. Visual Studio IDE Source control management (Git) Desirable MVC, React, TypeScript, Bootstrap Azure DevOps (CI/CD), Azure Web App services Progress Telerik Development Tools

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Meadows

Meadow Lane

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Meadows

Meadow Lane

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Working as part of the Software Development team the post holder will be a specialist of web application front end development, with experience of developing and implementing technical software solutions to meet business requirements and support the organisation in the achievement of its strategic objectives. The software development team develop bespoke applications to support EEC where no 'off the shelf' solutions exist.

The post holder will ensure that projects produce the required deliverables within the defined quality, time and cost constraints and facilitate full realisation of benefits defined in the associated business cases which they may help develop. This will be achieved by adherence to relevant software development methodology and best practice within the profession.

The post holder will establish productive working relationships with colleagues within the organisation at all levels to facilitate the successful delivery of software solutions. The Senior Software Developer (Frontend) will be proficient with modern software development methodologies. They will also be proficient with version control.

In addition to software development the post holder is also expected to provide support for changes and development for the suite of applications delivered by the development team as and when appropriate.

Please note; Interviews will be Face-2-Face.

Main duties of the job

"(Should we receive a high number of applications we reserve the right to close this vacancy at any point after 09/10/2026)"

Expertise and a proven track record in frontend application architecture and programming.

Create cross-browser compatibility, visually appealing and responsive web pages adhering to NHS design guidelines.

Deep understanding of web technologies such as HTML5, CSS3, and JavaScript.

Excellent knowledge of responsive web design principles and web accessibility standards, including WCAG 2.2.

Ability to debug, troubleshoot and fix front-end web issues.

Proven experience of frontend JavaScript frameworks such as React, Vue JS or Angular.

Proven experience using Visual Studio to write software code and produce elegant, robust and maintainable software applications.

Proven ability to understand and write C#, ASP.NET and Razor.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year per annum, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

448-SUPPS-8328282

Job locations

The Meadows

Meadow Lane

St Ives

PE27 4LG

United Kingdom

Job description

Job responsibilities

Duties/Responsibilities:The post holder must be able to demonstrate:

Expertise and a proven track record in frontend application architecture and programming.

Create cross-browser compatibility, visually appealing and responsive web pages adhering to NHS design guidelines.

Deep understanding of web technologies such as HTML5, CSS3, and JavaScript.

Excellent knowledge of responsive web design principles and web accessibility standards, including WCAG 2.2.

Ability to debug, troubleshoot and fix front-end web issues.

Proven experience of frontend JavaScript frameworks such as React, Vue JS or Angular.

Proven experience using Visual Studio to write software code and produce elegant, robust and maintainable software applications.

Proven ability to understand and write C#, ASP.NET and Razor.

A command of the principles of good software design using the principles of SOLID and object-oriented programming.

Practical experience using source control systems (i.e. Git).

Undertake responsibility for own code and review others code to ensure quality and adherence to our software standards.

Engage and liaise with end users and project stakeholders (project managers/BAs) to identify system and information requirements.

Discuss progress and notify senior staff of impediments during regular team meetings.

Discuss ideas with colleagues and review tasks and priorities in collaboration with other team members and senior staff.

Contribute ideas on how the team can become more effective.

Actively listen to the advice and guidance of colleagues and tune behaviour accordingly for example listen to suggestions from colleagues during pair programming sessions and code reviews.

Speak confidently to groups of users or peers; Demonstrating ideas, concepts and software and answering questions.

Discuss ideas with their line manager on ways to improve their performance and advance personal development - at personal development reviews, for example.

Continual upgrading of skills to reflect rapid changes in technology. This is achieved through formal training; informal skills transfer and self-tuition.

Influence and participate in defining standards for development through research and implementation of new technologies and solutions.

Plan own workload and activities over short to medium periods to meet project deadlines and provide user support, this often involves multiple complex projects and support incidents.

Prioritise own workload to resolve conflicts between project and support tasks which involves re-planning; escalating to the Software Development Manager when required.

Collaborate with key stakeholders to identify service needs and to enable the realisation of business value.

Able to proactively identify opportunities to improve a service for stakeholders.The post holder must be familiar with Windows PC and server operating systems.The post holder shall be expected to:-

Follow good development practice by adhering to the organisations conventions for checking software code into source control systems.

Contribute to the production of suitable quality control records (such as problem or change records) for application and system software changes.

Knowledge share, support and mentor team members in ensuring that software applications have full patch and version control in place and that the organisation has a comprehensive record of all these amendments.

Implement system software upgrades as and when required.

Communication

Required to communicate with staff, patients and stakeholders at all levels from different disciplines.

Represent the department (at the request of the Software Development Manager) internally and externally at multi-disciplinary working groups / meetings and co-ordinate information responses.

Will be required to communicate highly complex technical advice in a non-technical way so the end user can understand.

Receive and interpret highly complex information from a variety of sources.

Excellent communication skills both written and verbal.

Human Resources

To participate in the appraisal process for EEC NHS Trust and take responsibility for working with line manager to identify an appropriate personal development plan.

To knowledge share and support other colleagues/teams or services going through change.

To maintain own professional development and requirement to take part in appraisal and Knowledge and Skills Framework (KSF) process.

Responsibility for Financial & Physical Resources

Responsible for the provision of technical solutions in the delivery and maintenance of a trust wide web solutions and for IT assets.

Research & Development Activity

Required to undertake R&D activity on a regular basis, once a month or more.

R&D activity is a major job requirement, at least 20% of the working

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to EEC Information Governance and Information Security policies.

The post holder must adhere to EEC risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

Undertake mandatory training and any other training relevant to the role as required by EEC .

The post holder must participate in clinical and other audits as required.

The post holder is required to participate in relevant emergency preparedness process for their team.

Working conditions:

Flexibility and resilience is required due to working in a dynamic and fast paced team with competing priorities.

The post holder will be expected to be able to meet the flexible working requirements of the role. Ability to work remotely or from hot desk facilities at different sites is essential.

GeneralThe post holder must at all times carry out his/her duties with regard to East of England Community Health and Care NHS Trust Equal Opportunities Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all EEC policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within EEC.

Job description Job responsibilities Duties/Responsibilities:The post holder must be able to demonstrate: Expertise and a proven track record in frontend application architecture and programming. Create cross-browser compatibility, visually appealing and responsive web pages adhering to NHS design guidelines. Deep understanding of web technologies such as HTML5, CSS3, and JavaScript. Excellent knowledge of responsive web design principles and web accessibility standards, including WCAG 2.2. Ability to debug, troubleshoot and fix front-end web issues. Proven experience of frontend JavaScript frameworks such as React, Vue JS or Angular. Proven experience using Visual Studio to write software code and produce elegant, robust and maintainable software applications. Proven ability to understand and write C#, ASP.NET and Razor. A command of the principles of good software design using the principles of SOLID and object-oriented programming. Practical experience using source control systems (i.e. Git). Undertake responsibility for own code and review others code to ensure quality and adherence to our software standards. Engage and liaise with end users and project stakeholders (project managers/BAs) to identify system and information requirements. Discuss progress and notify senior staff of impediments during regular team meetings. Discuss ideas with colleagues and review tasks and priorities in collaboration with other team members and senior staff. Contribute ideas on how the team can become more effective. Actively listen to the advice and guidance of colleagues and tune behaviour accordingly for example listen to suggestions from colleagues during pair programming sessions and code reviews. Speak confidently to groups of users or peers; Demonstrating ideas, concepts and software and answering questions. Discuss ideas with their line manager on ways to improve their performance and advance personal development - at personal development reviews, for example. Continual upgrading of skills to reflect rapid changes in technology. This is achieved through formal training; informal skills transfer and self-tuition. Influence and participate in defining standards for development through research and implementation of new technologies and solutions. Plan own workload and activities over short to medium periods to meet project deadlines and provide user support, this often involves multiple complex projects and support incidents. Prioritise own workload to resolve conflicts between project and support tasks which involves re-planning; escalating to the Software Development Manager when required. Collaborate with key stakeholders to identify service needs and to enable the realisation of business value. Able to proactively identify opportunities to improve a service for stakeholders.The post holder must be familiar with Windows PC and server operating systems.The post holder shall be expected to:- Follow good development practice by adhering to the organisations conventions for checking software code into source control systems. Contribute to the production of suitable quality control records (such as problem or change records) for application and system software changes. Knowledge share, support and mentor team members in ensuring that software applications have full patch and version control in place and that the organisation has a comprehensive record of all these amendments. Implement system software upgrades as and when required. Communication Required to communicate with staff, patients and stakeholders at all levels from different disciplines. Represent the department (at the request of the Software Development Manager) internally and externally at multi-disciplinary working groups / meetings and co-ordinate information responses. Will be required to communicate highly complex technical advice in a non-technical way so the end user can understand. Receive and interpret highly complex information from a variety of sources. Excellent communication skills both written and verbal. Human Resources To participate in the appraisal process for EEC NHS Trust and take responsibility for working with line manager to identify an appropriate personal development plan. To knowledge share and support other colleagues/teams or services going through change. To maintain own professional development and requirement to take part in appraisal and Knowledge and Skills Framework (KSF) process. Responsibility for Financial & Physical Resources Responsible for the provision of technical solutions in the delivery and maintenance of a trust wide web solutions and for IT assets. Research & Development Activity Required to undertake R&D activity on a regular basis, once a month or more. R&D activity is a major job requirement, at least 20% of the working Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to EEC Information Governance and Information Security policies. The post holder must adhere to EEC risk assessment and risk management processes The post holder must adhere to infection control policies and procedures Undertake mandatory training and any other training relevant to the role as required by EEC . The post holder must participate in clinical and other audits as required. The post holder is required to participate in relevant emergency preparedness process for their team. Working conditions: Flexibility and resilience is required due to working in a dynamic and fast paced team with competing priorities. The post holder will be expected to be able to meet the flexible working requirements of the role. Ability to work remotely or from hot desk facilities at different sites is essential. GeneralThe post holder must at all times carry out his/her duties with regard to East of England Community Health and Care NHS Trust Equal Opportunities Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all EEC policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within EEC.

Person Specification

Qualifications & Training

Essential

• Degree or equivalent level qualification in a numerate/analytical discipline or equivalent industry experience
• Proven knowledge of high-level programming and version control techniques.

Desirable

• Working knowledge of the Umbraco CMS

Experience

Essential

• At least 5 years proven experience of frontend software development in a healthcare or commercial setting.
• Expertise and a proven track record in frontend application architecture and programming.
• Proven experience creating cross-browser compatible, visually appealing, responsive web pages adhering to design guidelines and WCAG standards.
• Proven experience of frontend JavaScript frameworks such as React, Vue JS or Angular.
• Proven experience using current C# ASP.NET and Razor.

Desirable

• Experience in an NHS software development role

Knowledge & Skills

Essential

• C# ASP.NET versions 8 and above, Razor pages, HTML5, CSS3, JavaScript, JSON
• Visual Studio IDE
• Debugging and troubleshooting skills to fix front-end web issues
• Source control management (Git)

Desirable

• MVC, React, TypeScript, Bootstrap
• Azure DevOps (CI/CD), Azure Web App services
• Progress Telerik Development Tools
• Technical knowledge of MS SQL relational databases, database design and the Structured Query Language.

Person Specification Qualifications & Training Essential Degree or equivalent level qualification in a numerate/analytical discipline or equivalent industry experience Proven knowledge of high-level programming and version control techniques. Desirable Working knowledge of the Umbraco CMS Experience Essential At least 5 years proven experience of frontend software development in a healthcare or commercial setting. Expertise and a proven track record in frontend application architecture and programming. Proven experience creating cross-browser compatible, visually appealing, responsive web pages adhering to design guidelines and WCAG standards. Proven experience of frontend JavaScript frameworks such as React, Vue JS or Angular. Proven experience using current C# ASP.NET and Razor. Desirable Experience in an NHS software development role Knowledge & Skills Essential C# ASP.NET versions 8 and above, Razor pages, HTML5, CSS3, JavaScript, JSON Visual Studio IDE Debugging and troubleshooting skills to fix front-end web issues Source control management (Git) Desirable MVC, React, TypeScript, Bootstrap Azure DevOps (CI/CD), Azure Web App services Progress Telerik Development Tools Technical knowledge of MS SQL relational databases, database design and the Structured Query Language.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Meadows

Meadow Lane

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Meadows

Meadow Lane

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

An opportunity has arisen for a Band 4 Assistant Practitioner within the established Willow Therapy Unit Therapy Team. The team provides inpatient reablement across a 48 bedded unit.

If you are passionate about working collaboratively with patients towards agreed goals, promoting independence and supporting discharge from hospital, this role could be for you. Assistant Practitioners work autonomously within the team to support and assess patients needs across both Occupational Therapy and Physiotherapy disciplines.

Please note this role includes shift working across a 7 day service including Bank Holidays.

Regrettably we are not able to offer sponsorship for this post. Interviews will be conducted face to face only.

Main duties of the job

To work within a reablement philosophy, using strengths-based assessments and actively promoting independence for the patients.

To support an environment where all team members are responsible for a reablement ethos using a positive risk-taking approach for patients, their carers and families.

To contribute in the delivery of high standards of health care to inpatients by assessing, planning, implementing and evaluating packages of care.

Tosupport patients being as independent as possible within their functional limits.

To work as part of a multidisciplinary team within a quality framework to ensure that the highest standards of care are met

To support and deliver innovation within discharge practice and pathways.

To work with system partners including the voluntary sector to ensure that patients experience a seamless transfer of care both into and onward from the unit.

Be responsible for the delivery and co-ordination of care to a named group of patients.

Work proactively within the team to achieve unit and trust goals and objectives.

Work with and promote recognised policies, protocols, and guidelines.

About us

Please note, the selection processes are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

With effect from the 1st April 2026 Norfolk Community Health & Care NHS Trust has merged with Cambridgeshire Community Services NHS Trust to form a new organisation: East of England Community Health & Care. The new Trust will provide a wide range of community health and social care services to over 4 million people, with a budget of circa £380 million and a workforce of over 7,000 people.

Job summary

West Place are seeking an experienced and motivated Registered Nurse or Allied Health Professional to Lead the Community Therapy Team in the role of Clinical Operations Manager (Band 7).

This is an exciting leadership opportunity for a dynamic healthcare professional with experience of managing teams, driving service improvement, supporting staff wellbeing and performance , and delivering high-quality patient care. You will provide operational leadership across community therapy / rehabilitation in West Norfolk supporting and working with multidisciplinary teams and system partners to deliver integrated, patient-centred care closer to home.

Main duties of the job

To provide clear operational leadership and line management to staff working in Community Therapy Team and clinic based services within the Place portfolio.

To contribute to clinical leadership and retain professional registration to support clinically when required.

To support staff to achieve and ensure competencies are maintained within the teams.

Please see job description for a more thorough list of duties.

About us

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

We are currently looking for motivated, proactive Community Staff Nurses to support the District Nursing team in order to meet the health needs of patients in the Luton area.

EEC Luton Community Nursing has transformed its Community Nursing Services through the development of cluster working, dividing planned and unplanned care, triaging of referrals and through the introduction of a Single Point of Contact (SPOC).

This is an ideal opportunity for Community Staff Nurses to develop their skills within the community setting providing holistic care to housebound patients.

Experience of working in Luton would be an advantage although full induction and training will be given in line with service need.

Luton has good transport links to the M1 and M25 and the London Luton Airport. In conjunction with Luton Borough Council, parking permits are available for staff to use in and around Luton.

A UK Driving licence and access to a car is essential for this role.

Service covers 8am - 6pm, 7 days a week.

"(Should we receive a high number of applications we reserve the right to close this vacancy at any point after 07/10/2026)"

Main duties of the job

To support the provision of Community Nursing care within the Integrated Community Nursing Team, providing scheduled and unscheduled care to the house bound population of Luton.

To assist in the assessment, planning and implementation of holistic care provision.

To work with the MDT to prevent avoidable hospital admissions.

You will need to be adaptable to overcoming challenges and ensuring that the patients receive the evidence based nursing care they require and further refer onto other services that are identified to be appropriate.

Supporting other colleagues and embracing service development is fundamental to the role.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

An exciting opportunity has arisen to join the team within iCaSH Bedfordshire and Milton Keynes team as a Bank Psychosexual Counsellor covering 3 months of hours, either in a block or one month at a time.

Working across all sites at Bedford Kingsbrook, Grove View in Dunstable and Milton Keynes and remote working is also an option. You will be working within our multi-disciplinary team including clinical and outreach teams.

The post holder will work with theiCaSH Service Manager, iCaSH Psychosexual Counsellor colleagues and any other team members, to offer high-quality psychosexual support managing sexual dysfunction issues related to sexual health for Bedfordshire and Milton Keynes residents.

Main duties of the job

The post holder will work with theiCaSH Service Manager, iCaSH Psychosexual Counsellor colleagues and any other team members, to offer high-quality psychosexual support managing sexual dysfunction issues related to sexual health for Bedfordshire and Milton Keynes residents.

The post holder will work with the iCaSH Service Manager to clarify referral routes for psychosexual therapy not offered by the integrated service.

The post holder will accept referrals from GPs, Consultants, Registrars, Specialist Nurses and from other health professionals as appropriate.

The post-holder will use skills of assessment and analysis in joint care planning with the client.

The therapeutic contract will be short-term and focused on the presenting sexual difficulty in the context of physical, emotional and mental health history.

Work as an effective team member, taking a shared approach to teamwork, recognising and valuing the roles of different people in the team and respond constructively to feedback from team members.

Undertake the process of assessment, diagnosis and analysis of each referral received.

Make use of and draw on the full range of assessment methods appropriate to the service, deciding the appropriate assessment methods for each case.

Use evidence base, clinical experience and multiple data sources to inform clinical formulations and differential diagnoses.

Undertake regular peer supervision related to case load.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

28 September 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year per annum, pro-rata

Contract

Bank

Working pattern

Flexible working

Reference number

448-TWS-8307240

Job locations

iCaSH Bedfordshire

5 St Johns Street

Bedford

MK42 0AH

United Kingdom

Job description

Job responsibilities

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

The post holder must at all times carry out his/her duties with regard to East of England Community Health and Care NHS Trust Workforce Diversity and InclusionPolicy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. East of England Community Health and Care NHS Trust is committed to the fair treatment of its staff, potential staff or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offender.

Job description Job responsibilities This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust. The post holder must at all times carry out his/her duties with regard to East of England Community Health and Care NHS Trust Workforce Diversity and InclusionPolicy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust. This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. East of England Community Health and Care NHS Trust is committed to the fair treatment of its staff, potential staff or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offender.

Person Specification

Qualifications and Training

Essential

• Accredited Membership with a professional Counselling/Psychotherapy body
• Experience in 1:1 therapy in a healthcare setting

Desirable

• Clinical experience in Sexual Health or related fields

Experience

Essential

• Proven record of experience in assessment, care planning and delivery of psychotherapeutic interventions
• Proven record of experience and achievement in psychosexual care

Skills and Knowledge

Essential

• Analytical skills for case work assessment, diagnosis, and treatment planning
• Ability to safeguard and promote the welfare of children and young people/vulnerable adults
• Accepts responsibility and accountability for own work and can define the responsibilities of others

Working within Professional Boundaries

Essential

• oAccepts responsibility and accountability for own work and can define the responsibilities of others

Person Specification Qualifications and Training Essential Accredited Membership with a professional Counselling/Psychotherapy body Experience in 1:1 therapy in a healthcare setting Desirable Clinical experience in Sexual Health or related fields Experience Essential Proven record of experience in assessment, care planning and delivery of psychotherapeutic interventions Proven record of experience and achievement in psychosexual care Skills and Knowledge Essential Analytical skills for case work assessment, diagnosis, and treatment planning Ability to safeguard and promote the welfare of children and young people/vulnerable adults Accepts responsibility and accountability for own work and can define the responsibilities of others Working within Professional Boundaries Essential oAccepts responsibility and accountability for own work and can define the responsibilities of others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Bedfordshire

5 St Johns Street

Bedford

MK42 0AH

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Bedfordshire

5 St Johns Street

Bedford

MK42 0AH

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

To support the effective day-to-day delivery of the Access to Records service byprocessing Subject Access Requests (SAR), Freedom of Information (FOI) requests,Injury Cost Recovery (ICR) and Claims in line with legislation and Trust procedures.

The post holder will undertake administrative tasks to ensure requests are handledaccurately, securely and within required timescales, contributing to a compliant andresponsive service.

Main duties of the job

Process Subject Access Requests (SAR), Freedom of Information (FOI), Injury.Cost Recovery (ICR) and Claims requests in line with established procedures.

Log, track and manage requests through appropriate systems, ensuringstatutory deadlines are met.

Undertake administrative tasks associated with the release of information,ensuring accuracy and completeness.

Escalate complex or non-routine requests to senior staff as required.

Ensure all information is handled in accordance with data protection legislationand Trust policies.

About us

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

28 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

839-8293594-JH-A

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Job description

Job responsibilities

Ensure all information is handled in accordance with data protection legislationand Trust policies.

Undertake redaction and preparation of records for disclosure followingestablished guidance.

Maintain accurate records of all requests and responses to ensure audit andtraceability.

Provide administrative support for Claims processing, including gathering andpreparing records for disclosure to legal representatives.

Respond to routine enquiries from patients, staff, solicitors and externalorganisations.

Provide clear information about Access to Records processes, escalatingcomplex queries where required.

Communicate sensitively when dealing with potentially distressing information.

Maintain filing systems and databases, ensuring information is kept up to dateand secure.

Prepare standard correspondence and documentation in response to requests.

Participate in audits and checks within own work area to support serviceimprovement.

All staff are required to respect confidentiality of all matters that they learn as a result of theemployment with the trust, including matters relating to other members of the staff andmembers of the public/patients.

Maintain appropriate patient and clinical records in line with the trusts policies andprocedures, and in line with the agreed service specification.

Job description Job responsibilities Ensure all information is handled in accordance with data protection legislationand Trust policies. Undertake redaction and preparation of records for disclosure followingestablished guidance. Maintain accurate records of all requests and responses to ensure audit andtraceability. Provide administrative support for Claims processing, including gathering andpreparing records for disclosure to legal representatives. Respond to routine enquiries from patients, staff, solicitors and externalorganisations. Provide clear information about Access to Records processes, escalatingcomplex queries where required. Communicate sensitively when dealing with potentially distressing information. Maintain filing systems and databases, ensuring information is kept up to dateand secure. Prepare standard correspondence and documentation in response to requests. Participate in audits and checks within own work area to support serviceimprovement. All staff are required to respect confidentiality of all matters that they learn as a result of theemployment with the trust, including matters relating to other members of the staff andmembers of the public/patients. Maintain appropriate patient and clinical records in line with the trusts policies andprocedures, and in line with the agreed service specification.

Person Specification

Qualifications & Training

Essential

• NVQ Level 4 in Business Administration or equivalent experience
• GCSE English and Maths (or equivalent)
• Evidence of ongoing professional development

Desirable

• NVQ Level 4 in Business Administration or equivalent experience
• GCSE English and Maths (or equivalent)
• Evidence of ongoing professional development
• SystmOne experience

Experience

Essential

• Experience of working within an Access to Records, FOI, ICR or Claims environment
• Experience of coordinating administrative processes and workflows
• Experience of working to statutory deadlines and managing competing priorities
• Experience of handling sensitive and confidential information

Desirable

• Experience of overseeing or coordinating a small team or service function
• Experience of working within an NHS or public sector organisation
• Experience of monitoring performance or producing reports
• Experience of service improvement or process review

Skills, Abilities & Knowledge

Essential

• Knowledge of Subject Access Requests (SAR), FOI processes and records disclosure requirements
• Understanding of relevant legislation (e.g. UK GDPR, Data Protection Act, FOI Act) in a practical, operational context
• Strong organisational skills with the ability to prioritise and manage workload effectively
• Ability to follow and apply established procedures with sound judgement
• Ability to analyse routine and non-routine situations and resolve issues within defined processes
• Competent IT skills including Microsoft Office systems
• Attention to detail and accuracy in handling sensitive information

Desirable

• Working knowledge of ICR and Claims processes
• Experience of process monitoring tools or case management systems
• Ability to contribute to development or improvement of procedures
• Basic understanding of audit or quality assurance processes

Communication

Essential

• Ability to communicate clearly and professionally with a wide range of stakeholders
• Ability to explain processes and manage expectations for patients, staff and external parties
• Strong written communication skills for correspondence and reporting
• Ability to manage sensitive or challenging conversations appropriately

Desirable

• Experience communicating complex procedural information to non-specialists
• Experience handling escalated or complaintrelated enquiries

Personal and People Development

Essential

• Ability to provide guidance and support to team members in day-today work
• Willingness to undertake training relevant to the role

Desirable

• Experience of supporting onboarding or training of staff
• Ability to contribute to team development and knowledge sharing

Personal Attributes / Behaviours

Essential

• Reliable, organised and able to work under pressure
• Professional and calm approach to handling sensitive matters
• Ability to work both independently and as part of a team
• Flexible and adaptable to changing priorities
• Strong commitment to confidentiality and data protection

Desirable

• Proactive approach to problem solving
• Positive and supportive team approach

Other

Essential

• Ability to travel if required
• Ability to work independently

Person Specification Qualifications & Training Essential NVQ Level 4 in Business Administration or equivalent experience GCSE English and Maths (or equivalent) Evidence of ongoing professional development Desirable NVQ Level 4 in Business Administration or equivalent experience GCSE English and Maths (or equivalent) Evidence of ongoing professional development SystmOne experience Experience Essential Experience of working within an Access to Records, FOI, ICR or Claims environment Experience of coordinating administrative processes and workflows Experience of working to statutory deadlines and managing competing priorities Experience of handling sensitive and confidential information Desirable Experience of overseeing or coordinating a small team or service function Experience of working within an NHS or public sector organisation Experience of monitoring performance or producing reports Experience of service improvement or process review Skills, Abilities & Knowledge Essential Knowledge of Subject Access Requests (SAR), FOI processes and records disclosure requirements Understanding of relevant legislation (e.g. UK GDPR, Data Protection Act, FOI Act) in a practical, operational context Strong organisational skills with the ability to prioritise and manage workload effectively Ability to follow and apply established procedures with sound judgement Ability to analyse routine and non-routine situations and resolve issues within defined processes Competent IT skills including Microsoft Office systems Attention to detail and accuracy in handling sensitive information Desirable Working knowledge of ICR and Claims processes Experience of process monitoring tools or case management systems Ability to contribute to development or improvement of procedures Basic understanding of audit or quality assurance processes Communication Essential Ability to communicate clearly and professionally with a wide range of stakeholders Ability to explain processes and manage expectations for patients, staff and external parties Strong written communication skills for correspondence and reporting Ability to manage sensitive or challenging conversations appropriately Desirable Experience communicating complex procedural information to non-specialists Experience handling escalated or complaintrelated enquiries Personal and People Development Essential Ability to provide guidance and support to team members in day-today work Willingness to undertake training relevant to the role Desirable Experience of supporting onboarding or training of staff Ability to contribute to team development and knowledge sharing Personal Attributes / Behaviours Essential Reliable, organised and able to work under pressure Professional and calm approach to handling sensitive matters Ability to work both independently and as part of a team Flexible and adaptable to changing priorities Strong commitment to confidentiality and data protection Desirable Proactive approach to problem solving Positive and supportive team approach Other Essential Ability to travel if required Ability to work independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Shape the future of digital healthcare

We are seeking an exceptional and ambitious digital leader to join our executive digital leadership team as Deputy Chief Information Officer (Digital Services).

This is an exciting opportunity to help shape the future of community healthcare through innovative, reliable and secure digital services that support clinicians, frontline teams and the patients we serve. Reporting directly to the Chief Information Officer, you will play a pivotal role in delivering our Clinical and Care Strategy, leading high-performing teams and driving continuous improvement across digital operations, cyber security, clinical systems, service delivery and technology partnerships.

This role goes beyond operational management. We are looking for a strategic thinker, an inspirational leader and a skilled relationship builder who can translate vision into delivery, influence at senior levels and foster a culture of innovation, collaboration and excellence.

Main duties of the job

About the Role

As Deputy CIO, you will provide leadership across our Digital Services portfolio, overseeing digital operations, clinical systems, technical assurance, cyber security, service transition and customer-focused service delivery. You will also play a key role in developing partnerships, managing supplier relationships and ensuring our digital services support both organisational priorities and future transformation ambitions.

You will:

• Provide strategic leadership for digital services across the organisation.
• Lead multidisciplinary teams to deliver high-quality, resilient and secure digital services.
• Act as a senior advisor on technology, architecture, cyber security and digital service performance.
• Drive innovation and identify opportunities to leverage emerging technologies.
• Develop strong partnerships with suppliers, healthcare organisations, academic institutions and technology partners.
• Lead complex service transitions and digital change programmes that improve user experience and service outcomes.
• Support the CIO in delivering the organisation's digital vision and long-term strategy.

About us

Who We're Looking For

We're interested in talented digital leaders who bring a blend of strategic thinking, commercial awareness and people leadership.

You may currently work in healthcare, technology, government, local authority, defence, higher education, financial services or another complex organisation where digital services are mission-critical.

Most importantly, you will have:

• A proven track record of leading large-scale digital, technology or transformation portfolios.
• Experience building and leading high-performing teams.
• Strong commercial and supplier management skills.
• The ability to influence and collaborate with senior stakeholders.
• Experience delivering innovation and transformational change.
• Excellent communication and relationship-building skills.
• The credibility and confidence to operate at executive level.

We recognise that exceptional digital leadership exists across many sectors.

While experience of healthcare and NHS environments would be advantageous, we are equally interested in candidates who have successfully delivered digital services, transformation and innovation in other large, complex and highly regulated organisations.

If you have the leadership capability, strategic mindset and passion to improve services through technology, we would love to hear from you.

Job summary

An exciting opportunity has arisen for an enthusiastic and committed Part Time Administration Assistant (18.5 hours Fixed Term 12 months) to provide high-quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Milton Keynes. Your main base will be 624 South Fifth Street.

To provide call taker, reception, front of house, appointment booking for patients and additional administration support function to the iCaSH service clinical and non-clinical teams.

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

18.5 hours per week, Monday 0900-1400 / Tuesday 0900-1400 / Wednesday 1630-20.00 Thursday 0900-1400 and Saturday on rotation 0900-1300 with half day off in that week.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 29th September 2026.

Main duties of the job

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly prioritising as required dependant on urgency of enquiry.

Facilitate communication with patients booking of appointments for clinics via relevant contact methods for example, telephone, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting list processes.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

22 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, per pro rota

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

448-AMB-8311676

Job locations

iCaSH Milton Keynes

624 South Fifth Street

Milton Keynes

MK9 2FX

United Kingdom

Job description

Job responsibilities

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

Maintain accurate patient records both manual and electronic in accordance with the organisations Record Keeping Policy.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

When required, take bookings for meeting rooms.

Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.

Provide administration support to the iCaSH Service secretaries if required.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.

Communication

Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

Key working relationships

The general public including patients and their families if appropriateHead of iCaSH ServicesiCaSH Service ManagerService Support LeadClinical Nurse ManagerAdministration TeamiCaSH Locality TeamiCaSH Clinical TeamiCaSH Medical TeamOther Cambridgeshire Community Services employeesiCaSH/CCS Subcontracted ServicesExternal/Third party organisations

Budgetary Responsibility

Contribute to the financial delivery and sustainability of the department objectives.

Support with stock control and ordering as required.

People Management

Maintain own professional development and participate in The Trusts appraisal and KSF process.

Participate/support in clinical audit, service development and research projects if required.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection prevention and control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.

The post holder should participate in Clinical & Safeguarding audits, research and service redesign and development projects as required.

The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry. Maintain accurate patient records both manual and electronic in accordance with the organisations Record Keeping Policy. When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time. When required, take bookings for meeting rooms. Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy. Provide administration support to the iCaSH Service secretaries if required. Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes. Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record. Communication Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes. Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner. Key working relationships The general public including patients and their families if appropriateHead of iCaSH ServicesiCaSH Service ManagerService Support LeadClinical Nurse ManagerAdministration TeamiCaSH Locality TeamiCaSH Clinical TeamiCaSH Medical TeamOther Cambridgeshire Community Services employeesiCaSH/CCS Subcontracted ServicesExternal/Third party organisations Budgetary Responsibility Contribute to the financial delivery and sustainability of the department objectives. Support with stock control and ordering as required. People Management Maintain own professional development and participate in The Trusts appraisal and KSF process. Participate/support in clinical audit, service development and research projects if required. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to infection prevention and control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust. The post holder should participate in Clinical & Safeguarding audits, research and service redesign and development projects as required. The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Knowledge and Skills

Essential

• Understand working with vulnerable people
• Excellent organisational skills/telephone and communication skills and ability to prioritise and plan ahead
• Working with sensitive information and protecting confidentiality

Desirable

• Knowledge of the application of administrative systems and programmes in healthcare

Qualifications and training

Essential

• Educated to GCSE level English and Maths or equivalent

Desirable

• Experience of working with databases

Experience

Essential

• Proven experience of using Microsoft Office
• Competent operator of computers and software

Desirable

• Experience in NHS or clinical setting

Person Specification Knowledge and Skills Essential Understand working with vulnerable people Excellent organisational skills/telephone and communication skills and ability to prioritise and plan ahead Working with sensitive information and protecting confidentiality Desirable Knowledge of the application of administrative systems and programmes in healthcare Qualifications and training Essential Educated to GCSE level English and Maths or equivalent Desirable Experience of working with databases Experience Essential Proven experience of using Microsoft Office Competent operator of computers and software Desirable Experience in NHS or clinical setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Milton Keynes

624 South Fifth Street

Milton Keynes

MK9 2FX

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Milton Keynes

624 South Fifth Street

Milton Keynes

MK9 2FX

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen to join the team within iCaSH Norwich working in a substantive 28.75 hour per week post as a Healthcare Assistant. You will be working within our multi-disciplinary team.

We are looking for someone who is enthusiastic, enjoys providing excellent care and ensure patients are always put first. We want someone who wants to learn and develop.

Good time management skills and the ability to thrive in a busy environment are key. Excellent written & verbal communication abilities are a must. You will also maintain privacy, confidentiality, dignity, and ensure the patient is well looked after.

The post holder will support the delivery of healthcare for patients attending the integrated contraception and sexual health (iCaSH) service which is part of East of England Community Health & Care NHS Trust (EEC). This may include the supporting of patients who present with sexually transmitted infections, HIV/AIDS, contraception requirements and/or any other sexual health related problems.

Working Pattern: 28.5 hours to be worked over 08.30-18.15 Monday, Wednesday, Friday, 08.30-19.30 Tuesday and Thursday and 08.45-12.30 Saturdays on rotation. Hours to be discussed at interview

Please note interviews will take place at iCaSH Norwich, 1a Oak Street, Norwich NR3 3AE

'If we receive a high number of applications we reserve the right to close this vacancy at any point after 29th September 2026'

Main duties of the job

To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.

Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients.

To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.

Provide a phlebotomy service for patients attending the services.

To support health promotion events when requested.

To be non-judgemental to all client groups regardless of age/ethnicity/religion.

To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration.

Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Details

Date posted

22 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum, pro-rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

448-AMB-8312162

Job locations

iCaSH Norwich

Rowan House, Colman Hospital, Unthank Rd

Norwich

NR2 2PJ

United Kingdom

Job description

Job responsibilities

The post holder must at all times, carry out his/her duties with regard to EEC NHS Trust Workforce Diversity and Inclusion Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.

Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients.

To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.

Provide a phlebotomy service for patients attending the services.

To support health promotion events when requested.

To be non-judgemental to all client groups regardless of age/ethnicity/religion.

To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration.

Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

Job description Job responsibilities The post holder must at all times, carry out his/her duties with regard to EEC NHS Trust Workforce Diversity and Inclusion Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust. To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential. Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients. To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration. Provide a phlebotomy service for patients attending the services. To support health promotion events when requested. To be non-judgemental to all client groups regardless of age/ethnicity/religion. To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration. Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

Person Specification

Qualifications

Essential

• Evidence of good standard of general education including basic literacy and numeracy skills.
• Care Certificate or willingness to undertake at the earliest opportunity upon recruitment to post.
• Willingness to undertake further education and training /learn new skills as required.

Desirable

• Level 2 or 3 qualification in Health & Social Care or equivalent.
• Sexually Transmitted Infection Foundation (STIF) course - Core.
• Adult Basic Life Support (in date).

Experience

Essential

• Experience of working in a health care environment.
• Experience of working with the public.
• Basic knowledge of and experience of IT systems such as Microsoft Office (2005 pr newer) Word, Excel, Outlook and internet navigation.

Desirable

• Recent experience of working in a sexual and reproductive health service or equivalent
• Experience of working as part of a multidisciplinary team.
• Experience working with IDOX LILIE clinical system.

Skils

Essential

• Able to perform the full range of duties the role requires and dexterity to perform clinical duties.
• Capable of using equipment within a work environment following training.
• Competent in phlebotomy/venepuncture.

Desirable

• Experience of reading and interpreting microscopy slides, and ability to appropriately document associated findings if required by the service

Person Specification Qualifications Essential Evidence of good standard of general education including basic literacy and numeracy skills. Care Certificate or willingness to undertake at the earliest opportunity upon recruitment to post. Willingness to undertake further education and training /learn new skills as required. Desirable Level 2 or 3 qualification in Health & Social Care or equivalent. Sexually Transmitted Infection Foundation (STIF) course - Core. Adult Basic Life Support (in date). Experience Essential Experience of working in a health care environment. Experience of working with the public. Basic knowledge of and experience of IT systems such as Microsoft Office (2005 pr newer) Word, Excel, Outlook and internet navigation. Desirable Recent experience of working in a sexual and reproductive health service or equivalent Experience of working as part of a multidisciplinary team. Experience working with IDOX LILIE clinical system. Skils Essential Able to perform the full range of duties the role requires and dexterity to perform clinical duties. Capable of using equipment within a work environment following training. Competent in phlebotomy/venepuncture. Desirable Experience of reading and interpreting microscopy slides, and ability to appropriately document associated findings if required by the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Norwich

Rowan House, Colman Hospital, Unthank Rd

Norwich

NR2 2PJ

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

iCaSH Norwich

Rowan House, Colman Hospital, Unthank Rd

Norwich

NR2 2PJ

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Exciting opportunity - Come and join us.

Don't miss out on this opportunity to join the North Urgent Community Response Team. We are looking for a Healthcare Assistant who enjoys the diversity and variety of caring for patients in crises within their own home, as well as supporting people to have the best possible quality end of life care.

Main duties of the job

This role involves providing personal care, wound care, providing prescribed equipment and working alongside colleagues to respond to service needs. Good communication and collaboration as part of the Urgent Community Response nursing and therapy team is essential. You will have regular supervision and professional development opportunities.

Urgent Community Response is a short term service, we make people safe and refer them on to other appropriate services as needed. Our focus is primarily admission avoidance to secondary care, keeping people safe in their own homes, including people at the end of their life, and also supporting discharges from secondary care or in-patient units.

Urgent Community Response also offers opportunities with working in our Virtual Ward Service to support acutely unwell patients in their own home with virtual monitoring and phlebotomy.

About us

We are recruiting an additional Band 3 Healthcare Assistant to the Urgent Community Response team at this Outstanding organisation. Working alongside our existing HCAs, our nurses and therapists, you will assist in ensuring the continued successful delivery of this service.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Details

Date posted

21 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

839- 8306868-JH

Job locations

1 Mill Close

Aylsham

NR11 6LZ

United Kingdom

Job description

Job responsibilities

Main Duties & Responsibilities.As part of the Urgent Community Response Team, you will be required:

To contribute to the delivery of care pathways for patients with long term conditions, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible.

To work within the Urgent Community Response Team to prevent unnecessary admission to hospital

To work within the Urgent Community Response Team to support earlydischarge from hospital

To work with all health care professionals, and statutory/non statutory agenciesto provide a seamless, integrated service to our service users.

Job description Job responsibilities Main Duties & Responsibilities.As part of the Urgent Community Response Team, you will be required: To contribute to the delivery of care pathways for patients with long term conditions, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible. To work within the Urgent Community Response Team to prevent unnecessary admission to hospital To work within the Urgent Community Response Team to support earlydischarge from hospital To work with all health care professionals, and statutory/non statutory agenciesto provide a seamless, integrated service to our service users.

Person Specification

Qualifications

Essential

• NVQ Level 3, or equivalent knowledge and experience
• Good general education, including GCSE Grace C in English and Maths

Desirable

• Additional Competencies in woundcare
• Completed relevant palliative education / skills

Knowledge, Skills and Abilities

Essential

• Experience of working within a health or social care setting
• Able to Communicate effectively using the English language in both verbal and written form
• Good interpersonal skills
• Able to work as part of a team
• Highly motivated
• Able to provide high standards of care
• Tact and diplomacy
• Empathy and sensitivity
• Ability to use own initiative
• Awareness of the need to escalate to senior staff
• Good observational and reporting skills
• Ability to manage stressful situations
• Work flexibly to accommodate patient/service needs

Desirable

• Experience of working within a community care setting
• Knowledge of SystmOne
• Experience of end of life care

Personal Qualities

Essential

• Professional appearance
• The ability to: kneel, bend & stoop, and work in cramped environments
• Manoeuvre limbs of around 5-6kg
• Manoeuvre patients using handling aids
• Be reliable

Desirable

• Awareness of UCR service
• Experience of working within a MDT

Other

Essential

• The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional levels of checks as part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families
• Must hold full and valid driving licence and have access to a vehicle
• Be able to make own travel arrangements to patients, clinics, base and meetings as required
• This is a 7 day a week service and some weekend working will be expected. Hours of service delivery are 8am-8pm 365 days per year

Desirable

• Well written, personalised application

Person Specification Qualifications Essential NVQ Level 3, or equivalent knowledge and experience Good general education, including GCSE Grace C in English and Maths Desirable Additional Competencies in woundcare Completed relevant palliative education / skills Knowledge, Skills and Abilities Essential Experience of working within a health or social care setting Able to Communicate effectively using the English language in both verbal and written form Good interpersonal skills Able to work as part of a team Highly motivated Able to provide high standards of care Tact and diplomacy Empathy and sensitivity Ability to use own initiative Awareness of the need to escalate to senior staff Good observational and reporting skills Ability to manage stressful situations Work flexibly to accommodate patient/service needs Desirable Experience of working within a community care setting Knowledge of SystmOne Experience of end of life care Personal Qualities Essential Professional appearance The ability to: kneel, bend & stoop, and work in cramped environments Manoeuvre limbs of around 5-6kg Manoeuvre patients using handling aids Be reliable Desirable Awareness of UCR service Experience of working within a MDT Other Essential The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional levels of checks as part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families Must hold full and valid driving licence and have access to a vehicle Be able to make own travel arrangements to patients, clinics, base and meetings as required This is a 7 day a week service and some weekend working will be expected. Hours of service delivery are 8am-8pm 365 days per year Desirable Well written, personalised application

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

1 Mill Close

Aylsham

NR11 6LZ

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

1 Mill Close

Aylsham

NR11 6LZ

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Join Us in Shaping Bright Futures for Children in Cambridgeshire!

Part-time opportunities available in Peterborough

Are you passionate about child development & eager to make a real difference in your community?

East of England Community Health & Care Trust is seeking an enthusiastic, dynamic & caring Assistant Practitioner to join our dedicated skill-mix team on a fixed term contract until 31 March 2028. You'll work with families & children aged 0-5, delivering the Healthy Child Programme across Peterborough.

This is more than just a job, it's a chance to transform lives, support families & help children thrive.

As an Assistant Practitioner, you will:

• Promote the health & wellbeing of children, young people & families through an early-help & partnership approach
• Provide support to families facing challenges such as mental health difficulties, disabilities or complex needs
• Work both independently & collaboratively alongside our Health Visiting team

We're looking for someone who:

• Holds an NVQ Level 3 in Child Development (or equivalent). A Health & Social Care NVQ is not suitable
• Has a strong understanding of child development
• Is confident in providing advice & guidance to families
• Thrives both in team settings & when working independently

If you're ready to bring your skills, compassion and energy to a role that truly matters, we'd love to hear from you.

Should we receive a high no. of applications, we reserve the right to close this vacancy at any point after 28.9.26

Main duties of the job

The post holder will be expected to be able to act autonomously.

To support the integrated 0-19 Healthy Child Programme (HCP) locality team in providing an innovative and high quality service in an environment that enhances client care and promotes child and family wellbeing.

To support the ongoing assessment and review of clients.

To work without direct supervision to a specified caseload of clients who are identified as needing further support as part of the universal and universal plus aspects of the service provision.

To act as first contact in clinics and outreach locations ensuring a high standard of client care.

To liaise regularly with the caseload holder to assist in the co-ordination and development of the service.

To develop specialist interest areas in order to enrich the knowledge and skills set within the Cambridgeshire Children & Young Peoples Service.

To facilitate health programmes independently or in partnership with health and locality teams.

Participate in continuous service improvement within the organisation/ service priorities.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Details

Date posted

21 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum, pro-rata

Contract

Fixed term

Duration

15 months

Working pattern

Part-time, Flexible working

Reference number

448-CCYP-8300384

Job locations

2 Phorpres Close

Hampton

Peterborough

PE7 8FZ

United Kingdom

Job description

Job responsibilities

Main Duties and ResponsibilitiesTo assist the caseload holder in the management and delivery of care to clients autonomously. Duties may include:

Building on existing assessment of families needs and deliver packages of planned care with no direct supervision.

To provide and receive complex and sensitive child related information from health and social care staff.

To decline referral if not appropriate which requires excellent negotiation skills and appropriate sign posting.

Support to clients with more complex/ additional needs.

To demonstrate ability for motivation and behaviour change with children and families enabling self-efficacy, resilience and strength-based relationship.

To recognise and report any health and safety or risk issues

To write records in a concise, accurate and timely manner in line with Cambridgeshire Community Services Record Keeping Policy.

To independently carry out specified assessment and intervention as allocated and discussed with the Health Visitor/ School Nurse and using own initiative and experience to modify according to the clients needs.

To hold own caseload with support from Specialist Community Public Health Nurse (SCPHN) for those families with planned packages of care.

To hold a special interest role and support other staff within the locality and service.

To promote peoples equality, diversity and rights.

To contribute to the care of all clients, ensuring safety and dignity at all times.

To be aware at all times of the needs of client groups and to promote and encourage positive health choices.

To plan and manage own day to day tasks which may include organisation of health education events.

Specific dutiesDuties will include working independently in a variety of settings and at times dealing with emotional and distressing circumstances.

Undertaking independent decision making regarding specific referrals in relation to the 6 high impact areas to improve outcomes for children, young people and families within Cambridgeshires 0-19 HCP Teams.

To attend mandatory and relevant training courses and to maintain up to date clinical knowledge and skills in order to perform in the role.

To provide support and guidance, and practical training to new members of staff.

To engage in weekly allocation meetings and to work across a specific locality according to service need.

To assist in the prioritisation of referrals and booking appointments and independently assess clients in clinic and outreach locations.

To identify unmet needs and gaps in service provision and highlight these to SCPHN or Team Manager.Ensure all equipment used is safe, clean and suitable standard according to policies.

General dutiesTo provide timely data on referrals and clinical activity.

To take individual responsibility for any health and safety issues and undertake obligations under the Health and Safety Act.

CommunicationTo liaise as appropriate with members of 0-19 HCP locality team.

Develop good working relationships and liaise as appropriate with parents/ carers, and other health, social or voluntary agencies.

To communicate effectively with clients in complex situations. Communication skills of engagement, negotiation, motivation and explanation will be required to enable the management of potential barriers to communication.

To be actively involved in the communication of complex information regarding clients needs and any other useful information to the Health Visitor/ School Nurse or other members of the team.

Budgetary ResponsibilityTake responsibility to minimise incurred expenditure e.g. Mileage, telephone calls use of stationary etc.

People ManagementActively participate in annual performance reviews providing evidence of attaining the relevant knowledge and skills required for the job.

To attend mandatory and relevant training courses and to maintain up to date clinical knowledge and skills in order to perform in the role.

To participate in staff and service development through attendance at service meetings and in service training.

Clinical and Practice GovernanceObserve and maintain strict confidentiality with regards to any information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

To contribute in programmes of support for new staff or students.

To actively participate in programmes of supervision to maintain own development and reflective practice.

To actively engage in developing own practice through annual clinical observations.

The post holder must adhere to infection control policies and procedures.

The post holder must participate in Clinical & Safeguarding audits as required.

The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities Main Duties and ResponsibilitiesTo assist the caseload holder in the management and delivery of care to clients autonomously. Duties may include: Building on existing assessment of families needs and deliver packages of planned care with no direct supervision. To provide and receive complex and sensitive child related information from health and social care staff. To decline referral if not appropriate which requires excellent negotiation skills and appropriate sign posting. Support to clients with more complex/ additional needs. To demonstrate ability for motivation and behaviour change with children and families enabling self-efficacy, resilience and strength-based relationship. To recognise and report any health and safety or risk issues To write records in a concise, accurate and timely manner in line with Cambridgeshire Community Services Record Keeping Policy. To independently carry out specified assessment and intervention as allocated and discussed with the Health Visitor/ School Nurse and using own initiative and experience to modify according to the clients needs. To hold own caseload with support from Specialist Community Public Health Nurse (SCPHN) for those families with planned packages of care. To hold a special interest role and support other staff within the locality and service. To promote peoples equality, diversity and rights. To contribute to the care of all clients, ensuring safety and dignity at all times. To be aware at all times of the needs of client groups and to promote and encourage positive health choices. To plan and manage own day to day tasks which may include organisation of health education events. Specific dutiesDuties will include working independently in a variety of settings and at times dealing with emotional and distressing circumstances. Undertaking independent decision making regarding specific referrals in relation to the 6 high impact areas to improve outcomes for children, young people and families within Cambridgeshires 0-19 HCP Teams. To attend mandatory and relevant training courses and to maintain up to date clinical knowledge and skills in order to perform in the role. To provide support and guidance, and practical training to new members of staff. To engage in weekly allocation meetings and to work across a specific locality according to service need. To assist in the prioritisation of referrals and booking appointments and independently assess clients in clinic and outreach locations. To identify unmet needs and gaps in service provision and highlight these to SCPHN or Team Manager.Ensure all equipment used is safe, clean and suitable standard according to policies. General dutiesTo provide timely data on referrals and clinical activity. To take individual responsibility for any health and safety issues and undertake obligations under the Health and Safety Act. CommunicationTo liaise as appropriate with members of 0-19 HCP locality team. Develop good working relationships and liaise as appropriate with parents/ carers, and other health, social or voluntary agencies. To communicate effectively with clients in complex situations. Communication skills of engagement, negotiation, motivation and explanation will be required to enable the management of potential barriers to communication. To be actively involved in the communication of complex information regarding clients needs and any other useful information to the Health Visitor/ School Nurse or other members of the team. Budgetary ResponsibilityTake responsibility to minimise incurred expenditure e.g. Mileage, telephone calls use of stationary etc. People ManagementActively participate in annual performance reviews providing evidence of attaining the relevant knowledge and skills required for the job. To attend mandatory and relevant training courses and to maintain up to date clinical knowledge and skills in order to perform in the role. To participate in staff and service development through attendance at service meetings and in service training. Clinical and Practice GovernanceObserve and maintain strict confidentiality with regards to any information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. To contribute in programmes of support for new staff or students. To actively participate in programmes of supervision to maintain own development and reflective practice. To actively engage in developing own practice through annual clinical observations. The post holder must adhere to infection control policies and procedures. The post holder must participate in Clinical & Safeguarding audits as required. The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications & Training

Essential

• NNEB / or equivalent
• BTEC National Diploma in Children's Care, Learning and Development
• CACHE Level 3 Diploma in Child Care and Education
• NVQ Level 3 in Children's Care, Learning and Development

Desirable

• Foundation degree in relevant area of study
• Achievement of Care Certificate or willingness to undertake within 6 months of employment.dditional training in child development

Experience

Essential

• Experience of working with children, young people and their families
• Able to undertake autonomous and independent working
• A comprehensive & sound awareness of child development
• Understanding of the public health agenda

Desirable

• Experience of working with families in the community
• Experience or an awareness of multidisciplinary agencies

Knowledge & Skills

Essential

• Ability to work flexibly as part of a team.
• Knowledge of IT packages such as Word, Outlook or SystmOne
• Demonstrates understanding of safeguarding issues
• Good communication/ interpersonal skills
• Full driving licence and access to a vehicle

Desirable

• Ability to facilitate group work with young people / parents / carers

Person Specification Qualifications & Training Essential NNEB / or equivalent BTEC National Diploma in Children's Care, Learning and Development CACHE Level 3 Diploma in Child Care and Education NVQ Level 3 in Children's Care, Learning and Development Desirable Foundation degree in relevant area of study Achievement of Care Certificate or willingness to undertake within 6 months of employment.dditional training in child development Experience Essential Experience of working with children, young people and their families Able to undertake autonomous and independent working A comprehensive & sound awareness of child development Understanding of the public health agenda Desirable Experience of working with families in the community Experience or an awareness of multidisciplinary agencies Knowledge & Skills Essential Ability to work flexibly as part of a team. Knowledge of IT packages such as Word, Outlook or SystmOne Demonstrates understanding of safeguarding issues Good communication/ interpersonal skills Full driving licence and access to a vehicle Desirable Ability to facilitate group work with young people / parents / carers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

2 Phorpres Close

Hampton

Peterborough

PE7 8FZ

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

2 Phorpres Close

Hampton

Peterborough

PE7 8FZ

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Exciting opportunity - Come and join us.

Don't miss out on this opportunity to join the expanding Urgent Community Response Team. We are looking for Healthcare Assistants who enjoy the diversity and variety of caring for patients in crises within their own home, as well as supporting people to have the best possible quality end of life care.

Main duties of the job

This role involves providing personal care, meal preparation and medication support, wound care, prompting prescribed exercise programmes, providing prescribed equipment and completing night-sits. Good communication and collaboration as part of the Urgent Community Response nursing and therapy team is essential. You will have regular supervision and professional development opportunities.

Urgent Community Response is a short term service, we make people safe and refer them on to other appropriate services as needed. Our focus is primarily admission avoidance to secondary care, keeping people safe in their own homes, including people at the end of their life, and also supporting discharges from secondary care or in-patient units.

The role also supports community Nursing teams with Wound care and injections.

About us

We are recruiting additional Band 3 Healthcare Assistants to the Urgent Community Response team at this Outstanding organisation. Working alongside our existing HCAs, our nurses and therapists, you will assist in ensuring the continued successful delivery of this service.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Job summary

We are excited to be entering a new chapter as Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust have come together to form East of England Community Health and Care NHS Trust, one of the largest community health providers in England, serving communities across Bedfordshire, Cambridgeshire, Luton, Milton Keynes, Norfolk, Peterborough and Suffolk.

Our Single Point of Contact (SPoC) Operational Hub plays a vital role in supporting patients, carers and healthcare professionals by coordinating access to community nursing and therapy services across Norfolk. As a Band 3 Operational Hub Administrator, you will be one of the first people patients and professionals speak to when accessing community services.

Working within a busy and supportive team, you will answer calls, process referrals, maintain accurate records and help ensure information reaches the right clinical teams safely and efficiently. This role is ideal for someone with excellent customer service skills, compassion, attention to detail and the ability to remain calm when dealing with sensitive or urgent situations.

This vacancy is being offered on a permanent basis, with both full-time (37.5 hours per week) and part-time opportunities available. The service operates Monday to Sunday, 07:30-18:30, 365 days a year, including Bank Holidays. Weekend and Bank Holiday working forms part of the rota, with appropriate NHS enhancements paid.

Main duties of the job

Handle incoming telephone calls, emails and other communications from patients, carers and health and social care professionals; receive and process referrals into the service; identify anything urgent and ensure it is escalated appropriately; maintain accurate records on the relevant systems; liaise with community nurses, therapists and other colleagues to support safe triage and timely onward action; and signpost callers to other services when appropriate.

You will play an important part in the day-to-day coordination of community services, helping to make sure people are directed to the right team at the right time. The role requires excellent communication, sound judgement, strong administration skills and a genuine commitment to providing a helpful, professional and compassionate experience for every caller.

About us

East of England Community Health and Care NHS Trust delivers healthcare in people's homes, community hospitals and local settings across the East of England. We believe people are best cared for close to home and are guided by our values of Integrity, Compassion, Inclusion and Ambition.

Our Single Point of Contact (SPoC) service supports access to community nursing and therapy services, working with patients, carers, healthcare professionals and community teams to help ensure people receive the right support.

SPoC is currently involved in a wider programme exploring future community service models, including opportunities for closer place-based working. No decisions have been made regarding changes to the service or this role. Any future proposals affecting staff or services would be managed through the Trust's established consultation and organisational change processes.

As a modern and inclusive employer, we invest in staff wellbeing, learning and development, offering access to coaching, mentoring, leadership programmes and wellbeing support. In return, we provide a supportive team environment, a minimum of 27 days' annual leave plus bank holidays, rising to 33 days with service, NHS Pension Scheme membership, NHS discounts, and a wide range of learning and development opportunities. Flexible working requests are welcomed and considered in line with service needs.

Details

Date posted

18 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pa

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

839-8304952-BM

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Job description

Job responsibilities

• To act as one of the first points of contact for the service, managing a busy and varied workload of telephone and electronic enquiries from patients and health and social care professionals, providing a professional, calm and compassionate response at all times, and ensuring accurate messages are actioned or passed to the appropriate person promptly.
• To provide clear, helpful and non-clinical information within the scope of the role, adapting communication to individual needs and using tact, empathy and judgement when supporting callers who may be anxious, upset, distressed or unsure about the service or next steps.
• To receive, register and process referrals into the service, including urgent referrals, ensuring they are recorded accurately on the relevant systems and escalated to the appropriate clinical team for triage and onward action in line with local processes, protocols and service priorities.
• To support the safe coordination of community nursing and therapy access by prioritising urgent work, monitoring service queues and waiting lists where appropriate, identifying delays or potential problems early, and escalating concerns so that people can access the right care at the right time.
• To maintain accurate, up-to-date and confidential patient and service records across the relevant telephony, referral and patient record systems, ensuring information is entered within required timescales and in accordance with trust procedures, information governance and data protection requirements.
• To work collaboratively with clinical and administrative colleagues to support service continuity, contribute to service improvement, and help maintain a responsive single point of contact service across its operating hours, including weekends and bank holidays where required by the rota.
• See job description for the full range of duties, responsibilities and person specification requirements.

Job description Job responsibilities To act as one of the first points of contact for the service, managing a busy and varied workload of telephone and electronic enquiries from patients and health and social care professionals, providing a professional, calm and compassionate response at all times, and ensuring accurate messages are actioned or passed to the appropriate person promptly. To provide clear, helpful and non-clinical information within the scope of the role, adapting communication to individual needs and using tact, empathy and judgement when supporting callers who may be anxious, upset, distressed or unsure about the service or next steps. To receive, register and process referrals into the service, including urgent referrals, ensuring they are recorded accurately on the relevant systems and escalated to the appropriate clinical team for triage and onward action in line with local processes, protocols and service priorities. To support the safe coordination of community nursing and therapy access by prioritising urgent work, monitoring service queues and waiting lists where appropriate, identifying delays or potential problems early, and escalating concerns so that people can access the right care at the right time. To maintain accurate, up-to-date and confidential patient and service records across the relevant telephony, referral and patient record systems, ensuring information is entered within required timescales and in accordance with trust procedures, information governance and data protection requirements. To work collaboratively with clinical and administrative colleagues to support service continuity, contribute to service improvement, and help maintain a responsive single point of contact service across its operating hours, including weekends and bank holidays where required by the rota. See job description for the full range of duties, responsibilities and person specification requirements.

Person Specification

Qualifications

Essential

• Numerate and literate, with Maths and English GCSE (Level 4 or above), or equivalent
• NVQ Level 3 in Business Administration, or equivalent experience

Desirable

• RSA II or equivalent Typing Qualification

Experience

Essential

• Office experience in private or health sector
• Professional contact with the General Public
• Customer Services experience
• Call - handling

Desirable

• Previous NHS Experience

Skills, Abilities and Knowledge

Essential

• IT and Microsoft office literate
• Ability to work effectively as part of a diverse multi-disciplinary team
• Problem solving skills
• Good organisational skills
• Excellent attention to detail

Desirable

• SystmOne knowledge

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Communication

Essential

• Able to communicate effectively in written and verbal English Language

Personal and People Development

Essential

• Enthusiastic and motivated
• Committed to providing the best possible service to patients
• Team Player
• Able to work on own initiative
• Tact and diplomacy

Other

Essential

• Will be required to work shifts between 07:30 - 18:30 Monday - Friday and 07:30 - 18:00 Saturday & Sunday.
• Will be required to work bank holidays

Person Specification Qualifications Essential Numerate and literate, with Maths and English GCSE (Level 4 or above), or equivalent NVQ Level 3 in Business Administration, or equivalent experience Desirable RSA II or equivalent Typing Qualification Experience Essential Office experience in private or health sector Professional contact with the General Public Customer Services experience Call - handling Desirable Previous NHS Experience Skills, Abilities and Knowledge Essential IT and Microsoft office literate Ability to work effectively as part of a diverse multi-disciplinary team Problem solving skills Good organisational skills Excellent attention to detail Desirable SystmOne knowledge Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework) Essential Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults Communication Essential Able to communicate effectively in written and verbal English Language Personal and People Development Essential Enthusiastic and motivated Committed to providing the best possible service to patients Team Player Able to work on own initiative Tact and diplomacy Other Essential Will be required to work shifts between 07:30 - 18:30 Monday - Friday and 07:30 - 18:00 Saturday & Sunday. Will be required to work bank holidays

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Are you an organised, proactive professional looking for an opportunity to make a real impact within the NHS? An exciting opportunity has arisen for an experienced and highly organised Personal Assistant to join the Chief Nurse's Directorate within East of England Community Health and Care NHS Trust. This key role provides comprehensive administrative, secretarial and organisational support to two Deputy Chief Nurses, the Assistant Director of Allied Health Professionals and the Assistant Director of Professional Practice (Nursing).

We are looking for a professional, proactive and adaptable individual who can confidently manage competing priorities while maintaining excellent attention to detail. You will play a vital role in supporting the delivery of high-quality, safe and effective services by providing senior leaders with efficient, responsive business support.

The successful candidate will possess excellent communication and organisational skills, be able to work independently using initiative and judgement, and demonstrate the highest standards of confidentiality and professionalism. Proven experience of diary management, minute taking, meeting coordination and the use of Microsoft 365 applications is essential.

This is an excellent opportunity to work closely with senior leaders and contribute to priorities across patient safety, patient experience, professional practice and quality improvement.

Main duties of the job

The post holder will provide a comprehensive Personal Assistant service to senior leaders within the Chief Nurse's Directorate, supporting the effective management of a wide range of administrative and organisational activities.

The successful candidate will manage complex diaries, coordinate meetings, act as a key point of contact for enquiries, and handle sensitive information with professionalism and discretion. Responsibilities include preparing agendas and meeting papers, taking accurate minutes, monitoring actions, and producing high-quality reports, presentations and correspondence.

The role also involves maintaining effective filing systems, supporting workforce administration processes, and ensuring records are managed in line with information governance requirements. Working closely with colleagues across the Trust, the post holder will provide responsive support to help deliver priorities relating to patient safety, patient experience, professional practice, governance and quality improvement.

We are seeking a motivated and organised individual with excellent communication skills, strong attention to detail, and the ability to manage competing priorities while maintaining a high standard of service.

Applicants are strongly encouraged to review the Job Description and Person Specification before submitting an application.

Please note: Should we receive a high volume of applications, we reserve the right to close this vacancy early. Early application is encouraged.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

18 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum, pro-rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

448-SUPPS-8299435

Job locations

Units 7&8, Meadow Park

Meadow Lane

St Ives

PE27 4LG

United Kingdom

Job description

Job responsibilities

Job Purpose

The post holder will be a key member of the Chief Nurses Directorate and will be responsible for providing comprehensive administrative, secretarial and organisational support to the two Deputy Chief Nurses, the Assistant Director of Allied Health Professionals and the Assistant Director of Professional Practice (Nursing).

The role requires the post holder to work independently with minimal supervision, exercising initiative, discretion and judgement in managing competing priorities and maintaining effective communication across a range of internal and external stakeholders.

Main Duties & Responsibilities

Personal Assistant duties

• Provide high-quality, comprehensive, and responsive personal assistant, secretarial and administrative support to the two Deputy Chief Nurses, the Assistant Director of Allied Health Professionals and the Assistant Director of Professional Practice (Nursing)
• Support portfolios including patient experience, patient safety, regulatory compliance and quality by ensuring meetings, papers, correspondence and actions are coordinated effectively.
• Develop a strong understanding of the priorities, objectives and working styles of the Deputy Chief Nurses and assigned Assistant Directors to provide proactive, responsive and effective PA support.
• Act as the first point of contact for enquiries on behalf of the Deputy Chief Nurses assigned Assistant Directors, managing communications professionally and ensuring appropriate action is taken.
• Proactively manage complex electronic diaries and 'bring forward' systems, anticipating requirements, responding to changing priorities and ensuring the Deputy Chief Nurses and assigned Assistant Directors are fully prepared for meetings and commitments.
• Take accurate and timely minutes of meetings, produce action logs and ensure meeting outcomes and actions are circulated and monitored appropriately.Ensure efficient follow-up of actions arising from meetings using initiative to monitor progress and highlight outstanding actions where appropriate.
• Develop and maintain electronic and paper filing systems ensuring records are accurate, accessible, archived appropriately and managed in accordance with the Trusts information governance and data retention policies.
• Prepare, format and distribute letters, reports, presentations and other documentation to a high professional standard using Microsoft 365 and other Trust systems.
• Utilise Microsoft 365 applications and Trust electronic systems effectively, supporting efficient ways of working and maintaining accurate records.
• Maintain personnel files and electronic information relating to annual leave, sickness absence, mandatory training and other workforce information in accordance with organisational policies and processes.
• Ensure effective office administration systems are maintained and support business continuity through appropriate handover arrangements and office cover during periods of absence.
• Handle confidential and sensitive information appropriately, including matters relating to recruitment, employee relations, serious incidents, complaints and governance processes.
• Act as an ambassador for the Trust, demonstrating professionalism, discretion, integrity, courtesy and respect in all interactions.
• Work collaboratively with business support colleagues to provide a comprehensive, flexible and professional support service across the Chief Nurse Directorate.
• Arrange visitor parking at Trust sites using the appropriate systems where required.
• Organise internal and external meetings, including: diary coordination venue and room bookings agenda preparation collation and circulation of meeting papers arranging refreshments where required coordination of attendee requirements

Health and Safety

• Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.
• Ensure the Trusts Health and Safety Policies are understood and observed and that procedures are followed.
• Ensure the appropriate use of equipment and facilities and the environment is maintained in good order.
• Take the necessary precautions to safeguard the welfare and safety of themselves, patients, staff and visitors, in accordance with the Health and Safety at Work Act.
• Undertake appropriate Health and Safety training to support safe working practice including, where appropriate, its management.

People Management

Maintaining own professional development and requirement to take part in appraisal and KSF process.

Clinical and Practice Governance

• Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
• Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
• The post holder must adhere to the Trust risk assessment and risk management processes
• The post holder must adhere to infection control policies and procedures
• Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.
• The post holder must participate in clinical and safeguarding audits as required
• The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities Job Purpose The post holder will be a key member of the Chief Nurses Directorate and will be responsible for providing comprehensive administrative, secretarial and organisational support to the two Deputy Chief Nurses, the Assistant Director of Allied Health Professionals and the Assistant Director of Professional Practice (Nursing). The role requires the post holder to work independently with minimal supervision, exercising initiative, discretion and judgement in managing competing priorities and maintaining effective communication across a range of internal and external stakeholders. Main Duties & Responsibilities Personal Assistant duties Provide high-quality, comprehensive, and responsive personal assistant, secretarial and administrative support to the two Deputy Chief Nurses, the Assistant Director of Allied Health Professionals and the Assistant Director of Professional Practice (Nursing) Support portfolios including patient experience, patient safety, regulatory compliance and quality by ensuring meetings, papers, correspondence and actions are coordinated effectively. Develop a strong understanding of the priorities, objectives and working styles of the Deputy Chief Nurses and assigned Assistant Directors to provide proactive, responsive and effective PA support. Act as the first point of contact for enquiries on behalf of the Deputy Chief Nurses assigned Assistant Directors, managing communications professionally and ensuring appropriate action is taken. Proactively manage complex electronic diaries and 'bring forward' systems, anticipating requirements, responding to changing priorities and ensuring the Deputy Chief Nurses and assigned Assistant Directors are fully prepared for meetings and commitments. Take accurate and timely minutes of meetings, produce action logs and ensure meeting outcomes and actions are circulated and monitored appropriately.Ensure efficient follow-up of actions arising from meetings using initiative to monitor progress and highlight outstanding actions where appropriate. Develop and maintain electronic and paper filing systems ensuring records are accurate, accessible, archived appropriately and managed in accordance with the Trusts information governance and data retention policies. Prepare, format and distribute letters, reports, presentations and other documentation to a high professional standard using Microsoft 365 and other Trust systems. Utilise Microsoft 365 applications and Trust electronic systems effectively, supporting efficient ways of working and maintaining accurate records. Maintain personnel files and electronic information relating to annual leave, sickness absence, mandatory training and other workforce information in accordance with organisational policies and processes. Ensure effective office administration systems are maintained and support business continuity through appropriate handover arrangements and office cover during periods of absence. Handle confidential and sensitive information appropriately, including matters relating to recruitment, employee relations, serious incidents, complaints and governance processes. Act as an ambassador for the Trust, demonstrating professionalism, discretion, integrity, courtesy and respect in all interactions. Work collaboratively with business support colleagues to provide a comprehensive, flexible and professional support service across the Chief Nurse Directorate. Arrange visitor parking at Trust sites using the appropriate systems where required. Organise internal and external meetings, including: diary coordination venue and room bookings agenda preparation collation and circulation of meeting papers arranging refreshments where required coordination of attendee requirements Health and Safety Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. Ensure the Trusts Health and Safety Policies are understood and observed and that procedures are followed. Ensure the appropriate use of equipment and facilities and the environment is maintained in good order. Take the necessary precautions to safeguard the welfare and safety of themselves, patients, staff and visitors, in accordance with the Health and Safety at Work Act. Undertake appropriate Health and Safety training to support safe working practice including, where appropriate, its management. People Management Maintaining own professional development and requirement to take part in appraisal and KSF process. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes The post holder must adhere to infection control policies and procedures Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust. The post holder must participate in clinical and safeguarding audits as required The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications and Training

Essential

• Educated to GCSE level (or equivalent) including English and Mathematics.
• Level 3 qualification in Business Administration, Secretarial Studies, Management Support or related subject, or equivalent experience.

Desirable

• Relevant IT qualification.

Experience

Essential

• Proven significant experience providing PA, Executive Assistant or senior administrative support.
• Proven experience of complex diary and email management.

Desirable

• Previous experience of working in the NHS or Public Sector.

Knowledge and Skills

Essential

• Proficient in Microsoft 365 applications including Outlook, Word, Excel, PowerPoint and Teams.

Desirable

• Knowledge of ESR and/or NHS electronic systems.

Person Specification Qualifications and Training Essential Educated to GCSE level (or equivalent) including English and Mathematics. Level 3 qualification in Business Administration, Secretarial Studies, Management Support or related subject, or equivalent experience. Desirable Relevant IT qualification. Experience Essential Proven significant experience providing PA, Executive Assistant or senior administrative support. Proven experience of complex diary and email management. Desirable Previous experience of working in the NHS or Public Sector. Knowledge and Skills Essential Proficient in Microsoft 365 applications including Outlook, Word, Excel, PowerPoint and Teams. Desirable Knowledge of ESR and/or NHS electronic systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Units 7&8, Meadow Park

Meadow Lane

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Units 7&8, Meadow Park

Meadow Lane

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Specialist Physiotherapist MSK Band 6

We have a full time fixed term contract band 6 vacancy for 12 months at the Princess of Wales Hospital in Ely, however there may also be requirement to work at Brookfield Hospital in Cambridge.

We are looking for a clinician who has excellent interpersonal and communication skills, likes working in a team and wants to provide the best they can to their patients. You will receive regular mentorship and clinical supervision to ensure that you maximise your personal potential within our team.

The applicant should have substantial post graduate experience in musculoskeletal outpatients.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 24th September 2026

Main duties of the job

To assist in the management of the day-to-day clinical and administrative services of the team to ensure that a proficient and effective service is provided to all patients.

To undertake advanced assessment and treatment of patients with musculoskeletal problems that may have complex and or chronic presentation and to determine clinical diagnosis and physiotherapy treatment indicated, and to maintain records as an autonomous practitioner.

To undertake clinical duties in a number of ways which may include face to face consultations, virtual consultations and Group settings.

Specialist assessment and treatment of patients as part of the multidisciplinary team, working towards maintaining a high standard of service in designated areas, independently responsible for own caseload and area of responsibility. Responsible for managing, prioritising and delegating this clinical caseload.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

17 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

448-AMB-8298540

Job locations

Dynamic Health - Cambridge and Ely

Princess of Wales Hospital, Lynne Road, Ely

Ely

CB6 1DN

United Kingdom

Job description

Job responsibilities

Main Duties and Responsibilities:

Clinical

To be professionally and legally accountable and responsible for all aspects of own work, including the management of patients in your care.

To ensure high standards of clinical care for patients and support more junior members of staff to do likewise. At all times post-holder will work within HCPC, CSP and PCT guidelines.

Evaluate and prioritise the referrals received based on clinical need and communication with the referring party. In complex cases this may be in conjunction with a highly specialist Physiotherapy staff member.

To undertake the comprehensive assessment of patients, including those with a complex and multiple presentation, using investigative and analytical skills, and to formulate individualised management and treatment plans using clinical reasoning and utilising a wide range of treatment skills and options to formulate a specialised programme of care.

To interpret and analyse clinical and non-clinical facts to form accurate diagnosis and prognoses in a wide range of complex conditions and to recommend the best course of intervention, developing comprehensive discharge plans where appropriate.

To demonstrate highly developed dexterity, co-ordination and palpatory senses for assessment and manual treatment of patients.

To accept clinical responsibility for a caseload of patients and to organise this effectively and efficiently with regard to clinical priorities and use of time.

To treat patients in group settings of up to 15 patients. To be responsible for assessing suitability of patients for group treatment and on-going monitoring of individuals within the group and to be able to conduct similar groups.

To actively participate in working groups, clinical governance sessions and to contribute to the development of policy changes within musculoskeletal care that will impact on all service users.

To provide spontaneous and planned advice, teaching and instruction and training to relatives, carers and other professionals, to promote understanding of the aims of physiotherapy and to ensure a consistent approach to patient care.

To co-ordinate and ensure effective delivery of physiotherapy services GP clinics / surgeries if required by the business manager.

To be competent and safe in the use of gym equipment and walking aids.To maintain accurate, comprehensive and up to date documentation in line with legal and departmental requirements.

Professional

To maintain own clinical professional development by keeping abreast of new developments through self-motivated reading and research and incorporate them as necessary into your own work. The post-holder should show evidence of being a reflective practitioner.

To undertake the measurement and evaluation of current practices through the use and application of evidence-based practice, clinical audit, research and outcome measures.

To demonstrate leadership when contributing to the co-ordination of an in-service training programme as required.To attend and actively contribute to any meetings as required.

Organisational

To demonstrate leadership and be responsible for a designated area of work as agreed with the Departmental Lead / Supervisor and to plan and organise efficiently and effectively with regard to patient management and use of time. This includes deciding on priorities for own work area, balancing other patient related and professional demands (plans will often need to be adjusted at short notice due to staff availability or patient demand).

To be aware of Health and Safety aspects of your work and implement any policies, which may be required to improve the safety of your work area, including prompt recording (E.g.- DATIX) and reporting of incidents / accidents to senior staff and ensuring that equipment use is safe.To be actively involved in the collection of appropriate data and statistics as required.

To comply with the organisational and departmental policies and procedures and to be involved in the reviewing and updating as appropriate.

To undertake other duties that may be required or are requested by the Departmental Lead or the Business Manager.

Communication

To communicate clinical information empathetically in an understandable way to patients and to assess patient understanding of treatment proposals, gain co-operation and valid informed consent for treatment. Effective communication requires use of verbal and non-verbal tools to maximise rehabilitation potential, often with unmotivated patients. This can include patients where there are barriers to effective communication e.g. loss of hearing, altered perception, pain, fear etc.

To communicate effectively with consultants, doctors, nurse practitioners, physiotherapists from other trusts and other Allied Health Professionals (AHPs) who have referred patients or are involved with the patients care. This can be direct communication or in the form of discharge / progress reports.

To communicate effectively and work collaboratively with medical, nursing and therapy colleagues to ensure delivery of a co-ordinated multidisciplinary service.

Contribute to East Of England Community Health and Care Trust internal communication strategies ensuring effective two-way communication and engagement within the organisation.

Contribute to East Of England Community Health and Care Trust external communication strategies working with the Head of Communications to raise awareness and promote the reputation of East Of England Community Health and Care Trust services. Patient and Public Engagement

To contribute to ensuring that East Of England Community Health and Care Trust responsibilities to engage and consult with patients and the public are met in line with statutory requirements.

People Management

To train, supervise and performance manage more junior staff and assistants. This will include the use of formal appraisal documentation. To demonstrate compassionate leadership when supporting.

To act as Clinical Supervisor for undergraduate physiotherapists. This involves teaching, organisation, supervision, role modelling, learning contracts, evaluation and assessment of their abilities by grading according to the learning institutes specifications.

To partake in clinical supervision according to service guidelines.Provide yearly formal appraisals for junior staff (as designated) with intermediate reviews to assess progress towards their objectives.

To assist in the selection and interviewing process for new junior staff as required.

To maintain own professional development and requirement to take part in appraisal and KSF process.

Clinical and Practice Governance

To demonstrate a sound understanding of Clinical Governance and Risk Management and apply to the work situation.

To be an active member of the Clinical Governance programme by the attendance and delivering of presentations / teaching sessions if required and by attending external courses if deemed necessary.

Observe and maintain strict confidentiality with regards to any patient / family / staff / records and information in line with the requirements of the Data Protection Act.

Any data that is taken / shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to East Of England Community Health and Care Trust Information Governance and Information Security policies.

The post holder must adhere to East Of England Community Health and Care Trust risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.It is a condition of your employment that you are currently registered with the Health & Care Professions Council (HCPC) and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by East Of England Community Health and Care Trust.

The post holder must participate in clinical and safeguarding audits as required.

The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities Main Duties and Responsibilities: Clinical To be professionally and legally accountable and responsible for all aspects of own work, including the management of patients in your care. To ensure high standards of clinical care for patients and support more junior members of staff to do likewise. At all times post-holder will work within HCPC, CSP and PCT guidelines. Evaluate and prioritise the referrals received based on clinical need and communication with the referring party. In complex cases this may be in conjunction with a highly specialist Physiotherapy staff member. To undertake the comprehensive assessment of patients, including those with a complex and multiple presentation, using investigative and analytical skills, and to formulate individualised management and treatment plans using clinical reasoning and utilising a wide range of treatment skills and options to formulate a specialised programme of care. To interpret and analyse clinical and non-clinical facts to form accurate diagnosis and prognoses in a wide range of complex conditions and to recommend the best course of intervention, developing comprehensive discharge plans where appropriate. To demonstrate highly developed dexterity, co-ordination and palpatory senses for assessment and manual treatment of patients. To accept clinical responsibility for a caseload of patients and to organise this effectively and efficiently with regard to clinical priorities and use of time. To treat patients in group settings of up to 15 patients. To be responsible for assessing suitability of patients for group treatment and on-going monitoring of individuals within the group and to be able to conduct similar groups. To actively participate in working groups, clinical governance sessions and to contribute to the development of policy changes within musculoskeletal care that will impact on all service users. To provide spontaneous and planned advice, teaching and instruction and training to relatives, carers and other professionals, to promote understanding of the aims of physiotherapy and to ensure a consistent approach to patient care. To co-ordinate and ensure effective delivery of physiotherapy services GP clinics / surgeries if required by the business manager. To be competent and safe in the use of gym equipment and walking aids.To maintain accurate, comprehensive and up to date documentation in line with legal and departmental requirements. Professional To maintain own clinical professional development by keeping abreast of new developments through self-motivated reading and research and incorporate them as necessary into your own work. The post-holder should show evidence of being a reflective practitioner. To undertake the measurement and evaluation of current practices through the use and application of evidence-based practice, clinical audit, research and outcome measures. To demonstrate leadership when contributing to the co-ordination of an in-service training programme as required.To attend and actively contribute to any meetings as required. Organisational To demonstrate leadership and be responsible for a designated area of work as agreed with the Departmental Lead / Supervisor and to plan and organise efficiently and effectively with regard to patient management and use of time. This includes deciding on priorities for own work area, balancing other patient related and professional demands (plans will often need to be adjusted at short notice due to staff availability or patient demand). To be aware of Health and Safety aspects of your work and implement any policies, which may be required to improve the safety of your work area, including prompt recording (E.g.- DATIX) and reporting of incidents / accidents to senior staff and ensuring that equipment use is safe.To be actively involved in the collection of appropriate data and statistics as required. To comply with the organisational and departmental policies and procedures and to be involved in the reviewing and updating as appropriate. To undertake other duties that may be required or are requested by the Departmental Lead or the Business Manager. Communication To communicate clinical information empathetically in an understandable way to patients and to assess patient understanding of treatment proposals, gain co-operation and valid informed consent for treatment. Effective communication requires use of verbal and non-verbal tools to maximise rehabilitation potential, often with unmotivated patients. This can include patients where there are barriers to effective communication e.g. loss of hearing, altered perception, pain, fear etc. To communicate effectively with consultants, doctors, nurse practitioners, physiotherapists from other trusts and other Allied Health Professionals (AHPs) who have referred patients or are involved with the patients care. This can be direct communication or in the form of discharge / progress reports. To communicate effectively and work collaboratively with medical, nursing and therapy colleagues to ensure delivery of a co-ordinated multidisciplinary service. Contribute to East Of England Community Health and Care Trust internal communication strategies ensuring effective two-way communication and engagement within the organisation. Contribute to East Of England Community Health and Care Trust external communication strategies working with the Head of Communications to raise awareness and promote the reputation of East Of England Community Health and Care Trust services. Patient and Public Engagement To contribute to ensuring that East Of England Community Health and Care Trust responsibilities to engage and consult with patients and the public are met in line with statutory requirements. People Management To train, supervise and performance manage more junior staff and assistants. This will include the use of formal appraisal documentation. To demonstrate compassionate leadership when supporting. To act as Clinical Supervisor for undergraduate physiotherapists. This involves teaching, organisation, supervision, role modelling, learning contracts, evaluation and assessment of their abilities by grading according to the learning institutes specifications. To partake in clinical supervision according to service guidelines.Provide yearly formal appraisals for junior staff (as designated) with intermediate reviews to assess progress towards their objectives. To assist in the selection and interviewing process for new junior staff as required. To maintain own professional development and requirement to take part in appraisal and KSF process. Clinical and Practice Governance To demonstrate a sound understanding of Clinical Governance and Risk Management and apply to the work situation. To be an active member of the Clinical Governance programme by the attendance and delivering of presentations / teaching sessions if required and by attending external courses if deemed necessary. Observe and maintain strict confidentiality with regards to any patient / family / staff / records and information in line with the requirements of the Data Protection Act. Any data that is taken / shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to East Of England Community Health and Care Trust Information Governance and Information Security policies. The post holder must adhere to East Of England Community Health and Care Trust risk assessment and risk management processes. The post holder must adhere to infection control policies and procedures.It is a condition of your employment that you are currently registered with the Health & Care Professions Council (HCPC) and it is your responsibility to maintain your professional registration. Undertake mandatory training and any other training relevant to the role as required by East Of England Community Health and Care Trust. The post holder must participate in clinical and safeguarding audits as required. The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications & Training

Essential

• HCPC Registration
• Physiotherapy degree
• Evidence of post graduate courses and CPD

Desirable

• Relevant clinical courses

Experience

Essential