Job summary

Are you an experienced health professional with a passion for improving outcomes for children and young people with SEND?

We are looking to recruit an innovative Designated Clinical Officer (DCO) to work across Cambridgeshire and Peterborough.

The role will provide strategic leadership and system-wide influence for health across the SEND landscape of Cambridgeshire and Peterborough within Central East ICB.

You will champion the needs, experiences and outcomes of children and young people with special educational needs and disabilities, ensuring that health is visible, influential and accountable across the system. The role will be a key in leading health contributions to SEND transformation and the implementation of national SEND reforms.

We are looking for an experienced clinician who has the passion and commitment to improve outcomes for children and young people. You will be skilled in developing effective relationships with partners, and strive to reduce inequality for children and young people with SEND needs.

Why not click on the link to the Job Description and find out more about the role.

We look forward to receiving your application!

Should we receive a high number of applications, we reserve the right to close this vacancy at any point after 16th September 2026

Main duties of the job

The Designated Clinical Officer (DCO) for SEND will provide strategic leadership and system-wide influence for health across the SEND landscape of Cambridgeshire and Peterborough within Central East ICB.

The DCO will provide strategic leadership and system wide influence to support NHS Central East ICB in complying with their statutory responsibilities.

The post holder will champion the needs, experiences and outcomes of children and young people with special educational needs and disabilities through a health lens, ensuring health is a visible, influential and accountable partner across the system.

The DCO will lead and coordinate health contributions to SEND transformation, implementation of National SEND Reforms, preparation for Schools and Wellbeing reforms, and development of inclusive, needs-led support pathways that reduce reliance on statutory processes and promote early intervention, prevention and integrated support.

The role will maintain a strong presence across SEND partnership boards, strategic groups, working groups and sub-groups and ensure effective communication and escalation between operational delivery and senior leadership of strategic partnership.

The Designated Clinical Officer (DCO) will be an integral part of Central East ICB , with joint reporting arrangements to East of England Community Health and Care NHS Trust.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 8b

Salary

£66,582 to £77,368 a year per annum, pro-rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

448-CCYP-8226306

Job locations

The Meadows

Units 7 & 8

St Ives

PE27 4LG

United Kingdom

Job description

Job responsibilities

The DCO will:

Be a strategic lead, to ensure that the ICB is meeting its statutory duties for children and young people with Special Educational Needs and Disabilities (SEND), aged 0-25 years. They will provide assurance and scrutiny, as well as driving improvement.

Ensure the health systems compliance with the legislation and spirit of the SEND Code of Practice, leading to improved outcomes for children and young people with SEND.

Lead the coordination of the ICB and health providers in Cambridgeshire and Peterborough in relation to children and young people with SEND, working in partnership with education, social care services and the voluntary and community sector.

Support health providers to co-produce service direction, improvements and the values on which they are based, with users of the services.

Promote a culture that embraces equality and strives continuously to reduce inequality in both access and outcomes for all residents in Cambridgeshire and Peterborough.

Undertake work to identify needs of children and young people with SEND and their families, to inform joint commissioning.

Act as an expert resource for families and professionals, in relation to health services for children and young people with SEND.

Organisational ArrangementsAccountable To: Deputy Director of Safeguarding & SEND NHS Central East ICBReports To: Joint reporting arrangements EEC & Central East ICBResponsible For: CYPS Director, EEC & AD of Safeguarding and SEND, Central East ICB

Main Duties & ResponsibilitiesPlanning and PerformancePresent complex information on all aspects of function practice in a clear and audience-appropriate manner, to senior leaders and board level groups.

Develop and implement qualitative and quantitative measures to determine performance against the improvement strategies.

Report progress and assurance against the strategy through personal representation at senior leadership forums and by written reports to appropriate boards.

Operate in a highly political and sensitive environment.

Strategic Oversight of Health Services for Children and Young People with SEND

Have oversight across all health professionals delivering healthcare to individual disabled children, young people and those with special educational needs. Including a focus on:

Processes for identification of disabled children and young people and those with special educational needs, particularly pre-school children.

The process for securing health assessment and key principles for health advice in Education, Health and Care (EHC) Plans.

Oversight and assurance of health provision specified in EHC Plans including the commissioning of provision in the health sections of the EHC Plans.

Oversight and coordination of all health services are reflected in the Local Offer and that health providers are cooperating with the local authority in its development/review.

Contributing to the Complex Needs Panel and any other panel as directed by the ICB.

Training and upskilling of health providers to improve EHC Plans and compliance with SEND reforms.

Ensure that best practice is developed and delivered at organisational and departmental levels.

Challenge ways of working and influence other senior leaders to realign their practice where necessary.

Develop transition to adulthood pathways, across the health system.

Lead the identification and prioritisation of vulnerable groups across the health system, including availability and quality of provision.

Support the local area approach to personal budgets and personal health budgets, working closely with the ICB

Support local system and health providers, in preparation for CQC and Ofsted Inspections related to SEND.

Ensure system wide representation in SEND internal reviews and provide ICB leadership for local area SEND inspections.

Provide leadership, coordination and clinical oversight relating to SEND mediation and Tribunal cases involving health, ensuring compliance with Tribunal orders and supporting ICB responses to recommendations.

Audit, Monitoring, Research and Record Keeping

Ensure that ICB policies, procedures and standards in relation to children and young people with SEND are safe, evidence-based maintained and updated.

Determine the need for and formulate new policies, as and when required.

Ensure that there are robust ICB procedures that reflect national and local standards, within all local health providers.

Contribute directly to the review and updating partner agencies' procedures/guidelines and develop appropriate inter-agency protocols and evidence-based practice guidance to support the procedures.

Ensure all processes and systems take account of safeguarding standards.

Lead monitoring and assurance of the timeliness, quality and sufficiency of health advice provided for Education, Health and Care Needs Assessments and Plans.

Establish and oversee a system-wide quality assurance framework for SEND health advice and health contributions to Education, Health and Care Plans.

Communication

Work with children, young people and their families as equals, to ensure that coproduction is embedded in the local area.

Engage and liaise with all childrens health service providers relevant to the local area, to enable implementation of statutory requirements for SEND.

Develop productive and effective relationships with senior leaders in each local authority to identify and enact opportunities for strengthened integration and joint commissioning, sensitive to local needs.

Develop effective working relationships with community groups and voluntary and community sector providers within Cambridgeshire and Peterborough and, where appropriate, across the ICB in support of strengthening outcomes for children and young people.

Nurture key relationships and develop and sustain networks including, where necessary, systemwide, regional and national contacts.

People Management

Act as a clinical lead, with responsibility for ensuring your team members have appropriate line management, clinical supervision, work evaluation and staff development.

Motivate and develop staff within the team, to ensure that they can deliver the statutory responsibilities of Central East ICB.

Recruit as necessary and performance manage a team that delivers a range of tasks within a matrix structure in a busy and challenging environment.

Develop and implement strategies for achieving and improving team performance.

Use appraisals and development policies and procedures and ensure that appraisals and reviews of objectives are undertaken regularly.

Maintaining own professional development and requirement to take part in appraisal.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

It is a condition of your employment that you are currently registered with HCPC or NMC and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health & Care NHS Trust.

The post holder must participate in clinical and safeguarding audits as required

Provide patients and their families /carers with information on standards they should expect from the team

The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities The DCO will: Be a strategic lead, to ensure that the ICB is meeting its statutory duties for children and young people with Special Educational Needs and Disabilities (SEND), aged 0-25 years. They will provide assurance and scrutiny, as well as driving improvement. Ensure the health systems compliance with the legislation and spirit of the SEND Code of Practice, leading to improved outcomes for children and young people with SEND. Lead the coordination of the ICB and health providers in Cambridgeshire and Peterborough in relation to children and young people with SEND, working in partnership with education, social care services and the voluntary and community sector. Support health providers to co-produce service direction, improvements and the values on which they are based, with users of the services. Promote a culture that embraces equality and strives continuously to reduce inequality in both access and outcomes for all residents in Cambridgeshire and Peterborough. Undertake work to identify needs of children and young people with SEND and their families, to inform joint commissioning. Act as an expert resource for families and professionals, in relation to health services for children and young people with SEND. Organisational ArrangementsAccountable To: Deputy Director of Safeguarding & SEND NHS Central East ICBReports To: Joint reporting arrangements EEC & Central East ICBResponsible For: CYPS Director, EEC & AD of Safeguarding and SEND, Central East ICB Main Duties & ResponsibilitiesPlanning and PerformancePresent complex information on all aspects of function practice in a clear and audience-appropriate manner, to senior leaders and board level groups. Develop and implement qualitative and quantitative measures to determine performance against the improvement strategies. Report progress and assurance against the strategy through personal representation at senior leadership forums and by written reports to appropriate boards. Operate in a highly political and sensitive environment. Strategic Oversight of Health Services for Children and Young People with SEND Have oversight across all health professionals delivering healthcare to individual disabled children, young people and those with special educational needs. Including a focus on: Processes for identification of disabled children and young people and those with special educational needs, particularly pre-school children. The process for securing health assessment and key principles for health advice in Education, Health and Care (EHC) Plans. Oversight and assurance of health provision specified in EHC Plans including the commissioning of provision in the health sections of the EHC Plans. Oversight and coordination of all health services are reflected in the Local Offer and that health providers are cooperating with the local authority in its development/review. Contributing to the Complex Needs Panel and any other panel as directed by the ICB. Training and upskilling of health providers to improve EHC Plans and compliance with SEND reforms. Ensure that best practice is developed and delivered at organisational and departmental levels. Challenge ways of working and influence other senior leaders to realign their practice where necessary. Develop transition to adulthood pathways, across the health system. Lead the identification and prioritisation of vulnerable groups across the health system, including availability and quality of provision. Support the local area approach to personal budgets and personal health budgets, working closely with the ICB Support local system and health providers, in preparation for CQC and Ofsted Inspections related to SEND. Ensure system wide representation in SEND internal reviews and provide ICB leadership for local area SEND inspections. Provide leadership, coordination and clinical oversight relating to SEND mediation and Tribunal cases involving health, ensuring compliance with Tribunal orders and supporting ICB responses to recommendations. Audit, Monitoring, Research and Record Keeping Ensure that ICB policies, procedures and standards in relation to children and young people with SEND are safe, evidence-based maintained and updated. Determine the need for and formulate new policies, as and when required. Ensure that there are robust ICB procedures that reflect national and local standards, within all local health providers. Contribute directly to the review and updating partner agencies' procedures/guidelines and develop appropriate inter-agency protocols and evidence-based practice guidance to support the procedures. Ensure all processes and systems take account of safeguarding standards. Lead monitoring and assurance of the timeliness, quality and sufficiency of health advice provided for Education, Health and Care Needs Assessments and Plans. Establish and oversee a system-wide quality assurance framework for SEND health advice and health contributions to Education, Health and Care Plans. Communication Work with children, young people and their families as equals, to ensure that coproduction is embedded in the local area. Engage and liaise with all childrens health service providers relevant to the local area, to enable implementation of statutory requirements for SEND. Develop productive and effective relationships with senior leaders in each local authority to identify and enact opportunities for strengthened integration and joint commissioning, sensitive to local needs. Develop effective working relationships with community groups and voluntary and community sector providers within Cambridgeshire and Peterborough and, where appropriate, across the ICB in support of strengthening outcomes for children and young people. Nurture key relationships and develop and sustain networks including, where necessary, systemwide, regional and national contacts. People Management Act as a clinical lead, with responsibility for ensuring your team members have appropriate line management, clinical supervision, work evaluation and staff development. Motivate and develop staff within the team, to ensure that they can deliver the statutory responsibilities of Central East ICB. Recruit as necessary and performance manage a team that delivers a range of tasks within a matrix structure in a busy and challenging environment. Develop and implement strategies for achieving and improving team performance. Use appraisals and development policies and procedures and ensure that appraisals and reviews of objectives are undertaken regularly. Maintaining own professional development and requirement to take part in appraisal. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes The post holder must adhere to infection control policies and procedures It is a condition of your employment that you are currently registered with HCPC or NMC and it is your responsibility to maintain your professional registration. Undertake mandatory training and any other training relevant to the role as required by East of England Community Health & Care NHS Trust. The post holder must participate in clinical and safeguarding audits as required Provide patients and their families /carers with information on standards they should expect from the team The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Knowledge & Skills

Essential

• NHS experience children's complex needs
• Substantial specialist knowledge of ICB statutory responsibilities in relation to children, safeguarding and the ICB and Local Authority structures and processes
• Knowledge and understanding of Children and Families Act (2014), and the SEND Code of Practice 0 to 25 years (2015).
• Ability to communicate effectively with a diverse range of stakeholders and partners, including children, young people and their parents and carers.
• Demonstrate the full range of leadership qualities, skills and behaviours.

Qualifications & Training

Essential

• Registered Nurse (Part 1 NMC) and/or registered Specialist Public Health Nurse (Part 3 NMC) who has completed a specific programme with a child and family focus.
• Or Registered paediatric AHP with HCPC
• Educated to Masters level or appropriate equivalent or commitment to working towards it. Wide clinical experience working in an acute or community setting.

Desirable

• Teaching or mentoring qualification

Experience

Essential

• Experience of working with children and their families/carers in a community setting
• Recent significant leadership experience at a management level in NHS/Local Authority or relevant environment with proven track record of using professional knowledge to bring about change.
• Experience of establishing effective operational and strategic working links with colleagues from the system including ICB, Local Authorities, the VCS, CYPS and parents/carers..

Desirable

• NHS Experience/ Social Services Department/ Local Government

Person Specification Knowledge & Skills Essential NHS experience children's complex needs Substantial specialist knowledge of ICB statutory responsibilities in relation to children, safeguarding and the ICB and Local Authority structures and processes Knowledge and understanding of Children and Families Act (2014), and the SEND Code of Practice 0 to 25 years (2015). Ability to communicate effectively with a diverse range of stakeholders and partners, including children, young people and their parents and carers. Demonstrate the full range of leadership qualities, skills and behaviours. Qualifications & Training Essential Registered Nurse (Part 1 NMC) and/or registered Specialist Public Health Nurse (Part 3 NMC) who has completed a specific programme with a child and family focus. Or Registered paediatric AHP with HCPC Educated to Masters level or appropriate equivalent or commitment to working towards it. Wide clinical experience working in an acute or community setting. Desirable Teaching or mentoring qualification Experience Essential Experience of working with children and their families/carers in a community setting Recent significant leadership experience at a management level in NHS/Local Authority or relevant environment with proven track record of using professional knowledge to bring about change. Experience of establishing effective operational and strategic working links with colleagues from the system including ICB, Local Authorities, the VCS, CYPS and parents/carers.. Desirable NHS Experience/ Social Services Department/ Local Government

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Meadows

Units 7 & 8

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Meadows

Units 7 & 8

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Are you a self-motivated, enthusiastic and conscientious administrator looking for a new opportunity?

Would you like to be part of a team that plays a crucial role in ensuring great patient/service user care to children, young people and their families/carers?

If so, we have the role for you. We are seeking administrators to join our 0-19 Healthy Child Programme working with other administrators and clinicians to support the 0-19 Healthy Child Programme service delivery.

Use of SystmOne would be advantageous, although training will be provided on our IT systems with support from your work colleagues.

The working days are Wednesday, Thursday and Friday, 9am - 5pm (office based only) at The Peacock Centre, Cambridge or The Oak Tree Centre, Huntingdon.

There may be a requirement to travel to other bases on occasions for meetings or training.

Why not click on the link to the Job Description and find out more about the role.

We look forward to receiving your application!

*Please note that interviews can only be held in person*

Should we receive a high number of applications, we reserve the right to close this vacancy at any point after 16th July 2026

Main duties of the job

The role of the HCP Administrator is to provide comprehensive administrative support to their locality team, including Health Visitors, School Nurses, Staff Nurses, Community Nursery Nurses and Assistant Practitioners, alongside supporting the functions of the SPA Duty Desk.

The role is varied and includes answering the telephone to service users and other professionals in an efficient and confident manner, documenting information onto SystmOne and planning and booking appointments for clinicians.

We are looking for people who are team players and will share the Trust values; Integrity, compassion, inclusion and ambition.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality, innovative services across most of the East of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that is our amazing staff - who rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum, pro-rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

448-CCYP-8054546-A

Job locations

The Peacock Centre

Brookfields Hopital Campus, Mill Road

Cambridge

CB1 3DF

United Kingdom

Job description

Job responsibilities

Job Purpose:

The role of the administrator is to provide comprehensive administrative support to the Cambridgeshire 0-19 Healthy Child Programme team including Health Visitors, School Nurses, Public Health Practitioners, Community Nursery Nurses and Assistant Practitioners by performing a full range of administrative tasks, alongside supporting the function of the single point of access (SPA).

Main Duties and Responsibilities

Provide administrative support to the Healthy Child Programme clinical team within Cambridgeshire.

Administration for the locality, including sending letters to services users, updating SystmOne health records, actioning tasks, booking appointments.

Answering Single Point of Access (SPA) telephone calls from service users, the team, and other professionals and responding appropriately, sending tasks via SystmOne to the relevant task group.

Administration of the Cambridgeshire SystmOne units including accessing and updating SystmOne health records, monitoring tasks, setting up rotas, electronically attaching documents to service user health records on SystmOne.

Receiving and processing telephone calls, emails, correspondence, and other forms of contact from service users and professionals, handling these as required, to co-ordinate care according to agreed protocols and pathways. Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.

Recording details of all contacts with service users and other professionals using SystmOne and other systems as appropriate.

Completing administration tasks on SystmOne, including registering antenatal notifications, accepting electronic referrals, booking visits for Health Visitors, School Nurses, Public Health Practitioner, Community Nursery Nurses and Assistant Practitioners as required, e.g. new birth visit and health reviews, managing SystmOne task box, updating service user information.

Monitoring and ordering of stock and other items as required.

Booking interpreters as requested by clinicians and following up bookings as required

Attending and participating in the daily planning meeting, admin meetings and any other relevant meetings Microsoft Teams or Face to Face. Occasional minute taking.

Communication

Acting as first point of contact for service users and professionals and providing and receiving all communications efficiently and effectively, demonstrating a customer service attitude, especially where there may be barriers to understanding or contentious discussions.

Using tact and diplomacy to de-escalate emotive situations.

Acting in accordance with the Trusts complaint procedure where required.

Communicating positively with service users and their families, ensuring that all communications are appropriately directed.

Maintaining positive relationships and communicating with colleagues within the locality team.

The post holder will be required to handle sensitive information, such as staff personnel files, in a confidential manner.

Providing and receiving routine information from the following.

Managers at all levels throughout East of England Community Health and Care NHS Trust

i. EEC employeesii. Service usersiii. Contribute to EEC internal communication strategies effective two-way communication and engagement within the organisation.

People Management

Maintaining own professional development and requirement to take part in appraisal.

Demonstrating their own work practices to administrative staff new to the service.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.

The post holder must participate in clinical and safeguarding audits as required

The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities Job Purpose: The role of the administrator is to provide comprehensive administrative support to the Cambridgeshire 0-19 Healthy Child Programme team including Health Visitors, School Nurses, Public Health Practitioners, Community Nursery Nurses and Assistant Practitioners by performing a full range of administrative tasks, alongside supporting the function of the single point of access (SPA). Main Duties and Responsibilities Provide administrative support to the Healthy Child Programme clinical team within Cambridgeshire. Administration for the locality, including sending letters to services users, updating SystmOne health records, actioning tasks, booking appointments. Answering Single Point of Access (SPA) telephone calls from service users, the team, and other professionals and responding appropriately, sending tasks via SystmOne to the relevant task group. Administration of the Cambridgeshire SystmOne units including accessing and updating SystmOne health records, monitoring tasks, setting up rotas, electronically attaching documents to service user health records on SystmOne. Receiving and processing telephone calls, emails, correspondence, and other forms of contact from service users and professionals, handling these as required, to co-ordinate care according to agreed protocols and pathways. Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures. Recording details of all contacts with service users and other professionals using SystmOne and other systems as appropriate. Completing administration tasks on SystmOne, including registering antenatal notifications, accepting electronic referrals, booking visits for Health Visitors, School Nurses, Public Health Practitioner, Community Nursery Nurses and Assistant Practitioners as required, e.g. new birth visit and health reviews, managing SystmOne task box, updating service user information. Monitoring and ordering of stock and other items as required. Booking interpreters as requested by clinicians and following up bookings as required Attending and participating in the daily planning meeting, admin meetings and any other relevant meetings Microsoft Teams or Face to Face. Occasional minute taking. Communication Acting as first point of contact for service users and professionals and providing and receiving all communications efficiently and effectively, demonstrating a customer service attitude, especially where there may be barriers to understanding or contentious discussions. Using tact and diplomacy to de-escalate emotive situations. Acting in accordance with the Trusts complaint procedure where required. Communicating positively with service users and their families, ensuring that all communications are appropriately directed. Maintaining positive relationships and communicating with colleagues within the locality team. The post holder will be required to handle sensitive information, such as staff personnel files, in a confidential manner. Providing and receiving routine information from the following. Managers at all levels throughout East of England Community Health and Care NHS Trust i. EEC employeesii. Service usersiii. Contribute to EEC internal communication strategies effective two-way communication and engagement within the organisation. People Management Maintaining own professional development and requirement to take part in appraisal. Demonstrating their own work practices to administrative staff new to the service. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes The post holder must adhere to infection control policies and procedures Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust. The post holder must participate in clinical and safeguarding audits as required The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications & Training

Essential

• NVQ in Administration or equivalent experience (GCSE: Grade C/4 or above in Maths and English; NVQ level 3 or above)

Experience

Essential

• Within an administrative role,Using Microsoft Office programmes such as Word, Outlook and Excel
• Call handling in a busy office environment
• Using own initiative to prioritise workloads
• Working as part of a team

Desirable

• Knowledge of SystmOne
• Experience of working within children's services or in an NHS environment
• Collating and monitoring data

Knowledge & Skills

Essential

• Excellent communication skills with a friendly, professional manner
• Able to communicate verbally and through other media such as emails
• Excellent time management skills
• Ability to use initiative without close supervision
• Work flexibly as part of a team

Person Specification Qualifications & Training Essential NVQ in Administration or equivalent experience (GCSE: Grade C/4 or above in Maths and English; NVQ level 3 or above) Experience Essential Within an administrative role,Using Microsoft Office programmes such as Word, Outlook and Excel Call handling in a busy office environment Using own initiative to prioritise workloads Working as part of a team Desirable Knowledge of SystmOne Experience of working within children's services or in an NHS environment Collating and monitoring data Knowledge & Skills Essential Excellent communication skills with a friendly, professional manner Able to communicate verbally and through other media such as emails Excellent time management skills Ability to use initiative without close supervision Work flexibly as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Peacock Centre

Brookfields Hopital Campus, Mill Road

Cambridge

CB1 3DF

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Peacock Centre

Brookfields Hopital Campus, Mill Road

Cambridge

CB1 3DF

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

East of England Community Health and Care Trust is establishing Experts at Hand, a major national SEND reform project recognising the importance of Occupational Therapy within early years, mainstream schools and further education. The programme aims to improve early identification and strengthen workforce capability across education settings.

The postholder will provide senior clinical and operational leadership for the development and delivery of the Occupational Therapy element of Experts at Hand across Luton and Bedfordshire. As a credible specialist OT, they will work with partners in educational psychology, speech and language therapy, CAMHS, local authorities and education to co-produce an integrated offer.

Working closely with the Head of Service, the Clinical Lead will establish effective team structures, support safe and high-quality delivery, and monitor and report objectives and key performance indicators. They will ensure that clinical expertise, the voices of children, young people and families, and best available evidence inform programme planning and delivery.

This is an exciting opportunity to develop senior strategic and operational leadership skills while helping to shape a new multidisciplinary service supporting children and young people with functional and sensory needs across neighbourhood partnerships.

Interviews will take place in 2 parts. Virtual stakeholder panel on 9th October and formal interview 16th October 2026.

Main duties of the job

The post holder will provide a senior leadership role, taking operational responsibility for the delivery of the Expert at Hand SEND reform processes and Occupational Therapy Services in Luton and Bedfordshire.

Working as a key member of the system partnership the post holder will be a credible, specialist Occupational Therapy expert.

whole service highly-specialist advisor, as well as a significant resource to the wider health, education, social care and other related agencies.

To carry a specialist caseload providing an excellent standard of occupational therapy service to children, young people and their families.

The post holder will be responsible for the development and delivery of a high quality, efficient and effective programme focusing on improving functional outcomes for children.

Ensuring structures are in place to support the team, measuring and reporting on objectives and key performance indicators with the wider system. They will work with leads within health and education to ensureintegration of clinical expertise, patient values, and the best research evidence into the planning and execution of the programme.

Trialling and testing the impact of early identification and support innovations for children with functional and sensory needs across neighbourhood partnerships.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

East of England Community Health and Care Trust is establishing Experts at Hand, a national SEND reform project that recognises the vital role of Occupational Therapy in early years, mainstream schools and further education.

This is an exciting opportunity for an experienced Children's Occupational Therapist with a passion for innovation, workforce development and system-wide working. The post holder will act as a named Occupational Therapy Expert at Hand for a cluster of settings, providing consultation, training, coaching and targeted interventions.

The role includes clinical leadership responsibilities, supervision of Newly Qualified OTs, support practitioners and apprentices, alongside contributing to service development and evaluation. The post holder will play a key role in developing and delivering the Experts at Hand model across Luton and Bedfordshire as part of the SEND reform programme.

In addition, the post holder will manage a small caseload of children requiring short-term targeted-plus intervention, working closely with specialist services within a tiered model of support.

As part of a multidisciplinary system partnership, the post holder will work alongside Educational Psychology, Speech and Language Therapy, CAMHS and Local Authority colleagues to deliver a robust offer.

Interviews will take place in 2 parts. Virtual Stakeholder panel 6th October and formal face to face interview 15th October 2026.

Main duties of the job

The post holder will act as a named Expert at Hand for a cluster of settings, providing consultation, training, coaching and targeted intervention. The role includes clinical leadership responsibilities, including supervision of support practitioners and contribution to service development and evaluation.

You will act as a whole service specialist advisor and resource to educational personnel, relating to improving a child/young person's ability to function and participate.

You will work with educational staff to support the formulation and delivery of intervention to children/young people based on sound knowledge of evidence-based practice and treatment approaches using clinical assessment, reasoning skills and knowledge of treating modalities.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

Are you a compassionate and motivated individual who wants to make a real difference in people's lives? We are looking for Clinical Support Workers to join our dedicated team at Caroline House.

We are a 20-bed inpatient neurological rehabilitation unit providing specialist rehabilitation and support for patients recovering from neurological conditions and injuries. We work closely with patients and the people important to them to maximise independence, promote recovery and help individuals achieve their rehabilitation goals.

This is an exciting time to join us as we are expanding our Clinical Support Worker team. These additional posts have been created through investment in the service, allowing us to provide in-house enhanced support for our patients.

Working alongside our nurses and all of our multi-disciplinary healthcare professionals, you will be supported to provide person-centred care and support patients throughout their recovery journey.

We offer full-time and part-time jobs. As a 24-hour service, shifts include days, nights, weekends and bank holidays.

While the role can be physically and emotionally demanding, it is also rewarding. Every day brings the opportunity to positively impact someone's life and be part of a supportive team that truly makes a difference.

Previous applicants need not apply.

Main duties of the job

Your role will include:

• Helping to maintain a safe, comfortable and therapeutic environment for patients.
• Following care plans to provide patients with individualised personal care,
• Assisting with mobility and helping patients maintain their independence.
• Working with the whole MDT to provide emotional support and reassurance to patients/carers/visitors.
• Encouraging participation in activities that promote rehabilitation, wellbeing and recovery.
• Taking and recording observations, blood pressure, pulse, temperature, oxygen saturations, respirations, blood glucose levels, and weight.
• Monitoring food and fluid intake and reporting any concerns to the nursing team.

We are looking for people who:

• Are caring, respectful and compassionate.
• Enjoy working with people from all ages, backgrounds and cultures.
• Have good communication and teamwork skills.
• Can remain calm and supportive in challenging situations.

About us

If you are looking for a rewarding career where kindness, compassion and teamwork are valued, we'd love to hear from you. Interviews will be in person.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Details

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

839-8241093-JH

Job locations

Caroline House, Colman Hospital

Unthank Road

Norwich

NR2 2PJ

United Kingdom

Job description

Job responsibilities

Communication1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.6. Use the System One and ICE and other trust systems as required by the clinical area.

Management1. Take all reasonable steps to ensure the safe keeping of patients property in accordance with trust policy2. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy.3. To share responsibility in the care and maintenance of all equipment in the clinical area.4. Ensure all waste and soiled linen is disposed of in line with trust policy.5. Participate in audit under the direction of the RN.6. Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission.

Professional/Educational1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.2. To have completed the Care Certificate or relevant experience in a care setting.3. To be flexible in relation to patient requirements.4. To continue personal development in relation to identified objectives.5. To supervise and support new staff and working with local induction programme6. Maintain up to date knowledge of changes in policies and procedures relevant to the post7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate8. Ensure that attendance at an annual appraisal is maintained and document.

Job description Job responsibilities Communication1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.6. Use the System One and ICE and other trust systems as required by the clinical area. Management1. Take all reasonable steps to ensure the safe keeping of patients property in accordance with trust policy2. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy.3. To share responsibility in the care and maintenance of all equipment in the clinical area.4. Ensure all waste and soiled linen is disposed of in line with trust policy.5. Participate in audit under the direction of the RN.6. Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission. Professional/Educational1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.2. To have completed the Care Certificate or relevant experience in a care setting.3. To be flexible in relation to patient requirements.4. To continue personal development in relation to identified objectives.5. To supervise and support new staff and working with local induction programme6. Maintain up to date knowledge of changes in policies and procedures relevant to the post7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate8. Ensure that attendance at an annual appraisal is maintained and document.

Person Specification

Qualifications

Essential

• Education to GCSE level Grade C in English and Mathematics or equivalent
• Care Certificate and or equivalent health care experience

Desirable

• City and Guilds NVQ Level 3 in Care/Health and Social Care

Experience

Essential

• Some previous experience in a nursing/Care Assistant role

Other

Essential

• Able to make own travelling arrangements
• Ability to work 12.5 hour shift patterns
• May be required to work in other community hospitals within our Trust in order to meet the needs of the service

Communication

Essential

• Clear oral communication
• Basic computer skills

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

Essential

• Good interpersonal skills
• Responds positively to change
• Flexible
• Ability to work as part of a multi-disciplinary team
• Social skills

Skills and Knowledge

Essential

• Good interpersonal and communication skills
• Good organisational skills
• Good numeracy and literacy skills

Personal and People Development

Essential

• Polite / courteous
• Caring personality
• Sensitive and tolerant
• Resilient

Person Specification Qualifications Essential Education to GCSE level Grade C in English and Mathematics or equivalent Care Certificate and or equivalent health care experience Desirable City and Guilds NVQ Level 3 in Care/Health and Social Care Experience Essential Some previous experience in a nursing/Care Assistant role Other Essential Able to make own travelling arrangements Ability to work 12.5 hour shift patterns May be required to work in other community hospitals within our Trust in order to meet the needs of the service Communication Essential Clear oral communication Basic computer skills Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework) Essential Good interpersonal skills Responds positively to change Flexible Ability to work as part of a multi-disciplinary team Social skills Skills and Knowledge Essential Good interpersonal and communication skills Good organisational skills Good numeracy and literacy skills Personal and People Development Essential Polite / courteous Caring personality Sensitive and tolerant Resilient

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Caroline House, Colman Hospital

Unthank Road

Norwich

NR2 2PJ

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Caroline House, Colman Hospital

Unthank Road

Norwich

NR2 2PJ

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

** Community Registered Nursing Associate**

Our Wymondham and Attleborough community nursing teams have a rare opportunity for a registered Community Nursing Associate

The Ketts Community Nursing Team is part of Norfolk Community Health and Care NHS Trust and part of the South Place working within and surrounding villages. The job predominantly requires visiting patients within their homes and care homes.

The job requires you to contribute to the delivery of care packages for patients with long term conditions, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible. To work within the integrated team to facilitate early discharge from hospital To work within the integrated team to prevent unnecessary admission to hospital. To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

The successful applicant will have a sound clinical background with a high level of skills and knowledge

Main duties of the job

Prepare for, carry out and monitor assessments and treatments in specified clinical areas, and discharge in line with predetermined department protocols. Apply competency based treatment techniques/care to patients with specific conditions under the supervision of a qualified practitioner, following a prescribed treatment/care plan. Plan and prioritise own visits to delegated patients, and ensure these are documented in personal work diary. Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis. Be required to use tact and persuasive skills in order to gain the patient's co-operation in their treatment/care/management plan. Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.

About us

Norfolk Community Health and Care embraces the principles of Improving Working Lives and all staff will be required to adhere to the standards laid down, in this initiative. Maintain appropriate patient and clinical records in line with the Trusts policies and procedures, and in line with the agreed service specification. In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role. Ensure that all patients, clients and colleagues are treated at all times in an equitable manner, respecting diversity and showing an understanding of diversity in the workplace. The post holder must carry out their responsibilities with due regard to the Trust's Equality and Diversity Policies, Procedures and Schemes and must ensure that equality is promoted at all times.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job summary

The Downham Market Therapy team are currently looking for a Band 6 Occupational Therapist across the Downham and Swaffham teams.

If you are currently a Band 5 Occupational Therapist looking to expand your role or a Band 6 Occupational Therapist looking to work with a supportive Community Therapy team, this may be the job for you.

If you are passionate about delivering rehabilitation to patients in the community and working in a close-knit therapy team with good multidisciplinary links, we would like to hear from you.

It is essential the post holder can prioritise their own caseload and has access to transport, to travel to patients across Downham Market and the surrounding areas.

Main duties of the job

To contribute in the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics. By providing proactive, holistic case management and rehabilitation.

Main Duties & Responsibilities

Clinical

The post holder will:

1. Undertake comprehensive occupational therapy assessments and holistic assessments of patients in their own homes. To include those with a complex presentation. Through the use of investigative, analytical and clinical reasoning skills, and inform the development of a differential diagnosis.

2. Formulate and execute individualised occupational therapy management and treatment plans of patients, in collaboration with the integrated team, other agencies and the patient, utilising a range of assessment and treatment skills.

3. Be aware of Assistive Technology and make referrals for this as required.

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here:

Welcome to EEC: Useful information | EEC news | EEC intranet

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Job summary

Norwich Urgent Community Response Therapy Team is recruiting.

Do you have excellent interpersonal and clinical skills?Are you flexible, approachable and a team player?

An exciting opportunity has arisen for enthusiastic and motivated individual to join our Norwich Place UCR Therapy Team. We are looking for experienced and reliable Occupational Therapist or Physiotherapist to join us in providing high quality therapy services. The role is to work in the UCR therapy team which covers Rapid Response triage, Admission Avoidance, and Discharge to Assess for Norwich Place, and will involve working across a 7-day week.Currently therapy shifts are 8am to 6pm with weekend working on a rota.

Main duties of the job

As part of the Urgent Community Response (UCR), you will be required:o To work within the Urgent Community Response Team, to preventunnecessary admission to hospital. To work within the Urgent Community Response Team to support discharges from hospital under identified D2A pathways.

o To make risk assessments, establishing the safety or otherwise of a patient's ability to stay at home, or return safely from another care setting, providing and arranging as necessary supportive packages of care.

o To work within the Urgent Community Response Team to assess andprescribe care pathways for patients in a crisis situation with long termconditions, the frail and elderly, palliative and end of life care and/orrehabilitation needs, to achieve quality of life and independence wherepossible.

o To act as the patients advocate, facilitating choice and patient empowerment.

o To provide evidence based clinical/therapeutic interventions based on 'best practice' in order to improve health outcomes and promote choice.

o To provide in-reach to inpatient units and step up beds where required tosupport early discharge from hospital.

o To work with all health care professionals, and statutory/non statutoryagencies to provide a seamless, integrated service to our service users.

o To triage referrals on a rotational basis for the Urgent Community Response Team.

About us

The post holder will:

1. Undertake mandatory training as required.2. Participate in a Personal Development Review process.3. Undertake Personal Development Plans for more junior staff members.4. Take part in clinical supervision as per Trust Policy.5. Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.6. Comment on draft policies.7. Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.8. Contribute to clinical audit as required.9. Complete the staff survey as required.10. Complete risk assessments and incident forms as required.

Job summary

1 Year NHS Secondment OpportunityThree Posts Available

? Bedfordshire, Luton and Milton Keynes (BLMK)? Cambridgeshire and Peterborough (C&P)? Hertfordshire

Are you a visionary Speech and Language Therapist in the NHS ready to influence change at scale?

This is a unique opportunity to become one of the first Advanced Practitioners leading the delivery of the national SEND Reforms across the Central East region. As anEarly Adopter, giving successful candidates the chance to shape, test and influence this exciting new role from the very beginning. There will be 3 roles across Central East ICB footprint, which will give the advantage of working in collaboration with peers to develop the role.

Working across health, education and local authority systems, you will provide strategic clinical leadership to strengthen the Speech and Language Therapy workforce, improve outcomes for children and young people with speech, language and communication needs, and support SEND reform across your local area.

Stakeholder panel will take place on 9th November. Successful candidates will be invited to formal interviews on 12th November 2026.

Please note that successful candidates may be employed by East of England Community Health and Care NHS Trust (BLMK/Cambs and Peterborough) or Hertfordshire Community NHS Trust (Herts).

Main duties of the job

You will:

? Shape a brand-new regional role as part of a nationally significant programme

? Influence workforce strategy across health, education and local authority partners

? Create sustainable solutions for workforce shortages and service pressures

? Work directly with Integrated Care Boards, universities, commissioners and education leaders

? Lead innovation in placements, apprenticeships and workforce development

? Develop system-wide approaches that improve access to Speech and Language Therapy expertise for children and young people aged 0-25

? Become part of a pioneering network of Advanced Practitioners driving change across the country.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

Are you looking for a new and exciting role. The role of "Contracts and Procurement Officer" will be a key role within the Trust. We are a small but dynamic team supporting all areas of the Trust with strategic procurement.This is an exciting time to join the team, you will be able to utilise skills and knowledge to help support new processes within the team.We are looking for a self-starter, someone who is able to operate independently with the ability to manage their own workload ambitiously and with an entrepreneurial approach. Strong relationship management and business development skills will be required along with strong commercial and financial acumen.Remote working considered, ability to travel to the Head Office in St Ives or other sites within the Trust footprint when required.

"(Should we receive a high number of applications we reserve the right to close this vacancy at any point after 09/10/2026)"

Main duties of the job

Proactively and consistently ensure that an effective and efficient procurement service is provided that is compliant with the Trust's SFI and procurement legislation.

The post holder will be responsible for supporting a small portfolio of bronze level contracts with multiple providers.

The post holder will actively assist in the contract management and administration of a wide range of healthcare providers including Acute, Community, Primary Care (GPs) and Primary Care Networks, the Independent Sector and the Voluntary Sector.

Utilise public procurement frameworks and personally call off contracts where required.

Support in the production of formal and informal reports, receiving complex information, be able to communicate recommendations and reviews for guidance and information purposes.

Identify and develop opportunities for joint working with other partners.

To develop and manage relationships with providers which ensures they are held to account for delivery.

Will ensure that business processes are effective and efficient and enable the highest possible levels of service quality to be provided.

Supporting contract negotiations and ongoing contract management, including contracts held with third party providers

To identify savings at every opportunity and highlighting instances where cooperation is required to achieve them.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

Are you looking for a new and exciting role. The role of "Contracts and Procurement Officer" will be a key role within the Trust. We are a small but dynamic team supporting all areas of the Trust with strategic procurement.This is an exciting time to join the team, you will be able to utilise skills and knowledge to help support new processes within the team.We are looking for a self-starter, someone who is able to operate independently with the ability to manage their own workload ambitiously and with an entrepreneurial approach. Strong relationship management and business development skills will be required along with strong commercial and financial acumen.Remote working considered, ability to travel to the Head Office in St Ives or other sites within the Trust footprint when required.

"(Should we receive a high number of applications we reserve the right to close this vacancy at any point after 09/10/2026)"

Main duties of the job

Proactively and consistently ensure that an effective and efficient procurement service is provided that is compliant with the Trust's SFI and procurement legislation.

The post holder will be responsible for supporting a small portfolio of bronze level contracts with multiple providers.

The post holder will actively assist in the contract management and administration of a wide range of healthcare providers including Acute, Community, Primary Care (GPs) and Primary Care Networks, the Independent Sector and the Voluntary Sector.

Utilise public procurement frameworks and personally call off contracts where required.

Support in the production of formal and informal reports, receiving complex information, be able to communicate recommendations and reviews for guidance and information purposes.

Identify and develop opportunities for joint working with other partners.

To develop and manage relationships with providers which ensures they are held to account for delivery.

Will ensure that business processes are effective and efficient and enable the highest possible levels of service quality to be provided.

Supporting contract negotiations and ongoing contract management, including contracts held with third party providers

To identify savings at every opportunity and highlighting instances where cooperation is required to achieve them.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Job summary

DynamicHealth - Musculoskeletal Physiotherapy and Specialist Services are looking for an enthusiastic, self-motivated and dedicated individual to join our service.

We have a full-time vacancy working 37.5 hours per week, Monday to Friday for an Admin Lead position within our administrative team.

The postholder will be required to attend our locality hubs to support the management of administrative staff at both Hinchingbrooke Hospital, Huntingdon & Doddington Hospital.

DynamicHealth forms part of East of England Community Health and Care NHS Trust, we are proud to provide high quality innovative services that enable people to receive care closer to home and live healthier lives.

DynamicHealth provides specialised community service across Cambridgeshire and Peterborough, for people aged 16 years and over living with or experiencing problems from muscles, nerves and joints. The team are passionate about delivering a highly effective, evidence based and sustainable service for our NHS users. DynamicHealth operates 3 Administrative locality hubs over our 6 sites.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 08/10/2026

Main duties of the job

This post requires the postholder to help provide a flexible, innovative and forward thinking administration service that underpins the effective delivery of Musculoskeletal Physiotherapy and Specialist Services provided by East of England Community Health and Care NHS Trust.

The postholder will need to be able to work effectively to support the team to achieve deadlines. The postholder will require a good knowledge of administration and possess strong organisational skills.

The post holder will support their team with line management and work collaboratively with other locality cohorts across the unit, to problem solve and overcome issues as they arise; reporting to the Assistant Service & Performance Manager, to accomplish and deliver effective services for patients throughout Cambridgeshire and Peterborough.

To work with and assist both the Assistant Service & Performance Manager and Clinical/Team Leads to deliver physiotherapy services throughout the designated geographical area.

Work with the Physio and Clinical Leads to develop and streamline processes between clinical and admin processes.

To provide administrative and business support that underpins the effective delivery of community based musculoskeletal physiotherapy services provided by Dynamic Health, part of East of England Community Health and Care NHS Trust.

Responsibility for line management of a team of administrators to include day to day supervision.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

Could you use your skills and experience to support the Luton Adults Single Point of Contact to promote great care?

Are you enthusiastic, organised and adaptable?

Would you enjoy the opportunity to work as part of a small proactive team?

We have an exciting opportunity to expand our team of Single Point of Contact/RMS Telephone Advisors within the Referral Management Service (RMS). If you are enthusiastic, motivated and have excellent communication skills we would like to hear from you.

The SPOC/RMS is staffed by qualified clinicians who are supported by SPOC/RMS Telephone Advisors with the skills necessary to determine the most effective pathway for delivery of patient care in a timely manner. The post holder will work closely with the clinicians processing referrals, answering a variety of telephone calls and utilising strong initiative skills to provide excellent administration support throughout the shift.

Whilst this rewarding non-clinical role can be fast paced and challenging, full support and training will be provided and the Trust is committed to staff development.

The service works 365 days per year including weekends and bank holidays from 8am-9pm. We are looking for flexible staff that are able to cover shifts on a rota basis.

Main duties of the job

'Should we receive a high number of applications we reserve the right to close this vacancy at any point after 08/10/ 2026'.

The post holder will manage all incoming communications including telephone, email or letter and/or any other forms of communication. The post holder will use information systems to establish the urgent status of potential new referrals.

The post holder will manage day to day enquiries and requests for information. The post holder will work to agreed pathways and protocols to support Community Nursing and Specialist teams.

Shift patterns 08:00 - 16:00, 09:00 - 17:00, 13:00 -21:00

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job summary

The Community District Nursing Service in Luton is offering a fantastic opportunity for highly motivated and enthusiastic Community Health Care Assistants to join our service. The successful candidates must be able to demonstrate a passion for supporting adults with a wide range of health care needs.

We believe in working together across specialities, trusts and sectors to achieve the best patient outcomes.

Previous experience as a Health Care Assistant is essential.

Holding a UK driving licence and having access to a car is essential to this role.

Our Community Nursing teams provide care to patients in the privacy of their own home. Our aim is to prevent unnecessary hospital admission and facilitate early discharge from the acute hospitals.

If you believe in the 6 C's and want to join an integrated community nursing team that is ready to look at the future for Luton then please come along and join us, you are welcome to visit us for an informal meeting before applying.

Our service works from 8am - 6pm, 7 days a week.

"(Should we receive a high number of applications we reserve the right to close this vacancy at any point after 07/10/2026)"

Main duties of the job

Our Community Nursing teams provide care to patients in the privacy of their own home. Our aim is to prevent unnecessary hospital admission and facilitate early discharge from the acute hospitals.

We believe in practitioner-led care that treats the whole person, not just the condition, enabling them to stay at home longer and leave hospital faster.

Undertake the delivery of patient care packages under the supervision of nursing staff.

Manage and prioritise workload.To liaise with other health professionals, social services, GP's, hospital staff and otheragencies involved in the care of each patient as required.

To accurately take and record telephone messages as required.

Undertake set nursing procedures following training and assessment e.g. phlebotomy, bloodpressure monitoring, blood glucose monitoring, preparing patients as necessary prior toprocedure, using aseptic technique.

Driving skills, including in icy and snowy conditions.

To acquire core skills in basic physiotherapy, nursing care and nursing techniques.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Job summary

Are you organised, people-focused, with excellent communication skills and ready to be part of a vital NHS service? We're looking for a dedicated Community Triage and Allocation Administrator to work within our Community Nursing and Phlebotomy Teams, ensuring patients receive timely and efficient care.

As an Allocator, you'll work under the guidance of a Senior Registered Nurse, providing crucial administrative support to frontline NHS staff. Your role will directly contribute to patient safety, service efficiency, and the quality of care we provide in the community.

We're looking for someone who is:

• Organised and detail-oriented, with strong IT and data entry skills

• A confident communicator, both over the phone and in writing

• Compassionate and professional, with a commitment to delivering excellent patient care

• Experienced in a healthcare or administrative setting (desirable, but not essential)

• A supportive, inclusive working environment as part of the NHS family

• Full training and induction to help you thrive in your role

• Opportunities for development and career progression through the NHS

• Access to NHS benefits including pension scheme, generous annual leave, and staff wellbeing initiatives

This is more than just a desk job - it's your chance to be part of a team that makes a real difference in people's lives, every single day.

Main duties of the job

• To receive and process referrals and data into the service, using the patient database, distributing information to other services / agencies as necessary
• The post holder will allocate visits to community nursing teams which have been triaged by an appropriately trained colleague within the triage team.
• The post holder will follow a clear process to triage phlebotomy referrals under the direction of a registered clinician. They will review the referral to determine the priority of care, escalating any queries or issues, and processing accordingly.
• The post holder will perform the safety check and data quality check processes on SystmOne.
• The post holder will support with the SystmOne task function, review and allocation.
• This role may require weekend working on a rota basis to support with operating a 7-day service, as required.
• The post holder will be confident to undertake phone calls to patients and staff members

About us

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.