Job summary

The ideal candidate will have a positive and calm manner, be compassionate, patient, understanding and courteous, be well organised and able to work systemically and efficiently whilst following procedures and protocols closely. They will be patient focused with a can-do attitude, a people person, projecting a positive and friendly image to patients and visitors, with an excellent phone manner. They will have good IT skills and able to work under pressure in a busy environment. Be able to communicate clearly and effectively with patients, staff, other primary care services, secondary care and other associated healthcare agencies face-to-face, over the telephone or via email.

Main duties of the job

The secretarial administrator provides a wide range of essential secretarial, administrative and organisational support within the Practice for patients and our multidisciplinary team to ensure a smooth day-to-day operation. Secretarial administrators are responsible for but not limited to handling patient communications and requests, maintaining accurate records, processing correspondents (electronic and hard copy), processing onward referrals (eRS), coordinating with our multidisciplinary team and external organisations (secondary care, community services) and more in accordance with the Practice, NHS, GDPR, and confidentiality regulations and policies.

About us

We are a 2 site practice with nearly 20,000 patients, our team is made up of GPs, nurses, HCAs, Doctors in training, administrators, care navigators, apprentices and more, plus externally provided physiotherapist, social prescriber and care coordinator roles.

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A0507-26-0009

Job locations

Gloucester Avenue

Northampton

NN4 8QF

United Kingdom

Job description

Job responsibilities

Patient Services

• Point of contact for patients, both in person and via telephone
• Acknowledge patients courteously and ensure they are directed appropriately
• Handle patient enquiries sensitively, efficiently and appropriately, escalating where needed
• Remind patients to book appointments for additional tests required for onward referrals
• Taking payments, providing receipts and documenting payments for private work requests from patients and external organisations

Secretarial Administrator Duties

• Scan incoming correspondences received via post
• Import incoming correspondences received via letters email inbox
• Process incoming correspondence (electronic and hard copy)
• Actioning clinical, secretarial and admin scans from NOVA
• Process NOVA returns and uncontracted work letters
• Read code appropriately and accordingly in patient records
• Monitor and action emails received via admin, reports and letters email inboxes in a timely manner
• Monitor and action AccuRx responses from patients
• Process onward routine and 2WW referrals via eRS, email and letter
• Process A&G, prior approval and expedite requests
• Audits (2WW, patient DNAs)
• Compile paperwork for meetings and supervisors to review
• Action, update and/or compete tasks received via SystmOne in a timely manner
• Process SARs and iGPR requests from patients and external organisations (insurance companies, army medical etc)
• Process patient and external organisation non-NHS work requests (reports, GP letters, questionnaires etc)
• Online Access/Proxy Access record review
• Update patient records accurately and in line with practice processes
• Registration and deduction administrative task (pulling/filing notes, summarising, EDI Links, GP2GP Tasks etc)
• Initiate and follow death protocol when notified of a patient death
• Ensure outgoing mail is sent accordingly before post cut off times

Telephone and Communication

• Answer incoming calls promptly and professionally
• Advise and signpost patient appropriately
• Have working knowledge of the telephone system
• Liaise and communicate with patients, other staff and teams, other healthcare services and other external services clearly and effectively
• Transferring calls to appropriate staff or teams

Practice Support

• Support clinical and non-clinical staff with general office duties as required
• Work flexibly across both practice sites to meet service needs
• Support the practice teams during busy periods, including sickness or annual leave cover of work
• Assist in maintaining a safe, tidy, and welcoming work environment
• Any other tasks/duties allocated by managers

Confidentiality and Compliance

• Ensure patient data is recorded and maintained in accordance with GDPR and confidentiality requirements. Always maintaining strict confidentiality of patient information
• Adhere to practice policies, procedures, and NHS guidelines
• Participate in mandatory training and practice meetings

Job description Job responsibilities Patient Services Point of contact for patients, both in person and via telephone Acknowledge patients courteously and ensure they are directed appropriately Handle patient enquiries sensitively, efficiently and appropriately, escalating where needed Remind patients to book appointments for additional tests required for onward referrals Taking payments, providing receipts and documenting payments for private work requests from patients and external organisations Secretarial Administrator Duties Scan incoming correspondences received via post Import incoming correspondences received via letters email inbox Process incoming correspondence (electronic and hard copy) Actioning clinical, secretarial and admin scans from NOVA Process NOVA returns and uncontracted work letters Read code appropriately and accordingly in patient records Monitor and action emails received via admin, reports and letters email inboxes in a timely manner Monitor and action AccuRx responses from patients Process onward routine and 2WW referrals via eRS, email and letter Process A&G, prior approval and expedite requests Audits (2WW, patient DNAs) Compile paperwork for meetings and supervisors to review Action, update and/or compete tasks received via SystmOne in a timely manner Process SARs and iGPR requests from patients and external organisations (insurance companies, army medical etc) Process patient and external organisation non-NHS work requests (reports, GP letters, questionnaires etc) Online Access/Proxy Access record review Update patient records accurately and in line with practice processes Registration and deduction administrative task (pulling/filing notes, summarising, EDI Links, GP2GP Tasks etc) Initiate and follow death protocol when notified of a patient death Ensure outgoing mail is sent accordingly before post cut off times Telephone and Communication Answer incoming calls promptly and professionally Advise and signpost patient appropriately Have working knowledge of the telephone system Liaise and communicate with patients, other staff and teams, other healthcare services and other external services clearly and effectively Transferring calls to appropriate staff or teams Practice Support Support clinical and non-clinical staff with general office duties as required Work flexibly across both practice sites to meet service needs Support the practice teams during busy periods, including sickness or annual leave cover of work Assist in maintaining a safe, tidy, and welcoming work environment Any other tasks/duties allocated by managers Confidentiality and Compliance Ensure patient data is recorded and maintained in accordance with GDPR and confidentiality requirements. Always maintaining strict confidentiality of patient information Adhere to practice policies, procedures, and NHS guidelines Participate in mandatory training and practice meetings

Person Specification

Knowledge and Skills

Essential

• Excellent communication and interpersonal skills
• Strong organisational, time management skills
• Strong attention to detail
• Flexibility to work across two sites
• Willingness to undertake training and development
• Commitment to equality, diversity, and patient-centred care

Desirable

• Understanding of safeguarding
• Understanding medical terminology
• Understanding of coding
• GDPR and data protection knowledge
• Knowledge of SystmOne, AccuRx, and ANIMA

Experience

Essential

• Strong customer service focus
• Ability to work effectively as part of a team
• Good IT skills, including the use of Microsoft Office
• Ability to manage workload effectively including multitasking in a busy environment

Desirable

• Previous experience working in a GP practice or healthcare setting
• Experience handling confidential information

Person Specification Knowledge and Skills Essential Excellent communication and interpersonal skills Strong organisational, time management skills Strong attention to detail Flexibility to work across two sites Willingness to undertake training and development Commitment to equality, diversity, and patient-centred care Desirable Understanding of safeguarding Understanding medical terminology Understanding of coding GDPR and data protection knowledge Knowledge of SystmOne, AccuRx, and ANIMA Experience Essential Strong customer service focus Ability to work effectively as part of a team Good IT skills, including the use of Microsoft Office Ability to manage workload effectively including multitasking in a busy environment Desirable Previous experience working in a GP practice or healthcare setting Experience handling confidential information

Employer details

Employer name

Eleanor Cross Healthcare

Address

Gloucester Avenue

Northampton

NN4 8QF

United Kingdom

Employer's website

https://www.eleanorcrosshealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Eleanor Cross Healthcare

Address

Gloucester Avenue

Northampton

NN4 8QF

United Kingdom

Employer's website

https://www.eleanorcrosshealthcare.co.uk/ (Opens in a new tab)

Job summary

Are you a caring, skilled, and patient-focused Phlebotomist looking to make a real difference in your local community? We are seeking an enthusiastic and compassionate individual to join our friendly GP Practice team, providing a high-quality blood collection service to patients of all ages.

As a valued member of our practice, you will play a vital role in supporting patient care, working closely with GPs, nurses, and other healthcare professionals to ensure timely diagnosis and treatment. You will enjoy building positive relationships with patients while delivering a professional, safe, and efficient service.

This is an excellent opportunity to work in a supportive NHS primary care environment where your contribution is recognised and where patient care is at the heart of everything we do. We offer a welcoming team culture, opportunities for professional development, and the chance to help improve health outcomes within your community.

If you are dedicated, organised, and passionate about delivering excellent patient care, we would love to hear from you. Join us and be part of a team that is committed to making a difference every day.

Main duties of the job

As an NHS Phlebotomist within our GP Practice, you will be responsible for providing a safe, professional, and high-quality venepuncture service to patients of all ages. You will collect blood samples accurately and efficiently, ensuring patients feel comfortable and cared for throughout their visit. The role involves correctly labelling and handling specimens, maintaining accurate records, adhering to infection prevention and control procedures, and working closely with GPs, nurses, and other members of the practice team.

The successful applicant will be organised, compassionate, and committed to delivering excellent patient care. In addition to carrying out phlebotomy clinics, the successful candidate will be required to safely transport and deliver blood samples to the local hospital laboratory in line with NHS protocols and practice procedures.

This is an important frontline role that supports timely diagnosis, treatment, and ongoing patient care, making a real difference to the health and wellbeing of our community.

About us

Eleanor Cross Healthcare is a large, well-established GP practice committed to delivering high-quality, patient-centred care to our local community. Our experienced clinical team consists of 7GP Partners, 1 Pharmacist Partner, and 3 Salaried GPs, supported by a dedicated nursing team providing a wide range of primary care services.

Our clinicians are backed by an extensive team of administrative and reception staff who work together to ensure patients receive an efficient, responsive, and welcoming service. We pride ourselves on fostering a supportive and collaborative working environment where every team member plays an important role in delivering excellent healthcare.

As a growing and forward-thinking practice, we are committed to continuous improvement, staff development, and innovation in primary care. Joining Eleanor Cross Healthcare means becoming part of a friendly, multidisciplinary team that values professionalism, compassion, and teamwork while making a meaningful difference to

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

£12.72 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A0507-26-0008

Job locations

Delapre Medical Centre

DMC

Gloucester Avenue

NORTHAMPTON

NN4 8QF

United Kingdom

Whitefields Surgery

Hunsbury Hill Road

NORTHAMPTON

NN4 9UW

United Kingdom

Job description

Job responsibilities

Job Description: PhlebotomistJob Title

Phlebotomist

Location

Eleanor Cross Healthcare GP Practice

Reports To

Lead Nurse

Hours

As agreed

Job Summary

The Phlebotomist plays a vital role in supporting the clinical team by providing a safe, efficient, and compassionate blood collection service for patients attending the practice. Working as part of a multidisciplinary team, the post holder will be responsible for obtaining blood samples from patients of all ages, ensuring specimens are collected, handled, stored, and transported in accordance with NHS guidelines, practice protocols, and health and safety requirements.

The successful candidate will contribute to high standards of patient care by delivering a professional service while maintaining patient dignity, comfort, and confidentiality at all times. As part of the role, the post holder will also be responsible for the safe transportation and delivery of blood samples to the designated hospital laboratory, ensuring specimens arrive within required timescales and in accordance with laboratory requirements.

Key ResponsibilitiesClinical Duties

• Perform venepuncture procedures on patients safely, efficiently, and professionally.
• Identify patients correctly using approved identification procedures.
• Collect blood specimens following practice protocols and national guidelines.
• Ensure all samples are accurately labelled and processed.
• Maintain the integrity of specimens during collection, storage, and transportation.
• Monitor patients during and after procedures and respond appropriately to any adverse reactions.
• Provide reassurance and support to nervous, anxious, or vulnerable patients.
• Promote a positive patient experience through excellent communication and compassionate care.
• Escalate concerns regarding patient welfare to the appropriate clinician.
• Maintain awareness of safeguarding procedures and report concerns appropriately.

Specimen Management

• Ensure all specimens are correctly recorded and prepared for collection.
• Package samples according to laboratory and transportation requirements.
• Check that all accompanying documentation is completed accurately.
• Monitor sample storage conditions and ensure compliance with relevant standards.
• Report any specimen errors, incidents, or concerns promptly.

Hospital Sample Delivery

A key component of this role is the transportation of blood samples to the designated hospital laboratory.

The post holder will:

• Safely transport blood samples from the practice to the hospital laboratory.
• Ensure specimens are delivered within designated timescales to maintain sample viability.
• Comply with all relevant transportation, infection control, and health and safety requirements.
• Maintain confidentiality and security of patient information during transportation.
• Keep accurate records of sample deliveries where required.
• Report any delays, incidents, lost specimens, or transportation issues immediately.
• Hold a valid driving licence and maintain access to suitable transport where required by the practice.

Patient Care Responsibilities

• Treat all patients with dignity, compassion, and respect.
• Ensure patients understand the procedure being undertaken.
• Obtain verbal consent before performing procedures.
• Support vulnerable patients, including those with learning disabilities, dementia, anxiety, needle phobia, or mobility difficulties.
• Recognise when additional clinical support may be required.
• Maintain strict confidentiality in accordance with NHS and practice policies.

Infection Prevention and Control

• Follow all infection prevention and control procedures.
• Adhere to hand hygiene standards.
• Use personal protective equipment (PPE) appropriately.
• Dispose of sharps and clinical waste safely.
• Report incidents, near misses, and exposure events in accordance with practice procedures.
• Support the maintenance of a clean, safe clinical environment.

Administrative Responsibilities

• Accurately record clinical activity using the practice clinical system.
• Update patient records promptly and accurately.
• Manage clinic lists effectively.
• Process laboratory requests and associated documentation.
• Support administrative tasks linked to the phlebotomy service.
• Assist with appointment management and patient flow where appropriate.

Quality and Governance

• Work in accordance with NHS policies, professional standards, and practice procedures.
• Participate in audits and quality improvement activities.
• Report clinical incidents, complaints, and significant events appropriately.
• Maintain awareness of current best practice and developments within phlebotomy.
• Support the practice's commitment to delivering safe, effective, and patient-centred care.

Team Working

• Work collaboratively with GPs, nurses, healthcare assistants, pharmacists, administrative staff, and external healthcare professionals.
• Contribute positively to team meetings and service development.
• Support colleagues during periods of increased workload.
• Promote a culture of respect, professionalism, and teamwork throughout the practice.

Health and Safety

• Comply with all Health and Safety legislation and practice policies.
• Ensure safe use of equipment.
• Report hazards, accidents, and incidents promptly.
• Maintain a safe working environment for patients, visitors, and colleagues.
• Participate in emergency procedures when required.

Continuing Professional Development

• Maintain and develop phlebotomy knowledge and skills.
• Participate in mandatory training and annual updates.
• Attend educational sessions relevant to the role.
• Undertake training identified through appraisal and professional development discussions.
• Keep knowledge up to date regarding venepuncture techniques, infection control, and specimen handling processes.

General Responsibilities

The post holder will:

• Act at all times in a manner consistent with NHS values.
• Maintain professional standards and conduct.
• Respect patient confidentiality and comply with UK GDPR requirements.
• Demonstrate flexibility in meeting the needs of the service.
• Undertake any other duties appropriate to the grade of the post as requested by the Practice Manager, Lead Nurse, or GP Partners.

Person SpecificationEssential CriteriaQualifications

• Educated to GCSE level or equivalent.
• Recognised Phlebotomy Training Certificate or equivalent experience.

Experience

• Previous experience undertaking venepuncture.
• Experience working with patients in a healthcare setting.
• Experience maintaining accurate records.
• Understanding of specimen handling procedures.

Knowledge

• Knowledge of infection prevention and control procedures.
• Understanding of patient confidentiality and data protection requirements.
• Knowledge of health and safety requirements relevant to the role.
• Understanding of safeguarding responsibilities.

Skills

• Excellent venepuncture skills.
• Strong communication and interpersonal skills.
• Ability to reassure anxious patients.
• Good organisational skills.
• Ability to prioritise workload effectively.
• Accurate record keeping and attention to detail.
• Ability to work independently and as part of a team.

Other Requirements

• Ability to travel between sites if required.
• Willingness and ability to transport blood samples to the hospital laboratory as part of routine duties.
• Full UK driving licence and access to a vehicle (where required by the practice).
• Flexible and reliable approach to work.

Desirable Criteria

• Experience working within General Practice.
• Experience using EMIS Web or other NHS clinical systems.
• Care Certificate.
• Knowledge of Quality and Outcomes Framework (QOF).
• Experience of working in Primary Care.
• Basic Life Support training.
• Experience supporting quality improvement initiatives.

Values and Behaviours

The successful candidate will demonstrate:

• Compassion and empathy towards patients and colleagues.
• Commitment to delivering outstanding patient care.
• Professionalism and integrity.
• Respect for diversity and inclusion.
• Excellent teamwork and collaboration.
• Accountability and reliability.
• Commitment to continuous learning and improvement.

Why Join Eleanor Cross Healthcare?

Eleanor Cross Healthcare is a large, forward-thinking GP practice providing high-quality primary care services to our local community. Our team includes 7GP Partners, 1 Pharmacist Partner, 3 Salaried GPs, a highly skilled nursing team, and a dedicated administrative and reception workforce. We are committed to creating a supportive working environment where staff are valued, encouraged to develop professionally, and empowered to deliver exceptional patient care. Joining our team provides an opportunity to make a meaningful difference to patients while working within a friendly and collaborative practice culture.

Job description Job responsibilities Job Description: PhlebotomistJob TitlePhlebotomistLocationEleanor Cross Healthcare GP PracticeReports ToLead NurseHoursAs agreedJob SummaryThe Phlebotomist plays a vital role in supporting the clinical team by providing a safe, efficient, and compassionate blood collection service for patients attending the practice. Working as part of a multidisciplinary team, the post holder will be responsible for obtaining blood samples from patients of all ages, ensuring specimens are collected, handled, stored, and transported in accordance with NHS guidelines, practice protocols, and health and safety requirements.The successful candidate will contribute to high standards of patient care by delivering a professional service while maintaining patient dignity, comfort, and confidentiality at all times. As part of the role, the post holder will also be responsible for the safe transportation and delivery of blood samples to the designated hospital laboratory, ensuring specimens arrive within required timescales and in accordance with laboratory requirements.Key ResponsibilitiesClinical DutiesPerform venepuncture procedures on patients safely, efficiently, and professionally.Identify patients correctly using approved identification procedures.Collect blood specimens following practice protocols and national guidelines.Ensure all samples are accurately labelled and processed.Maintain the integrity of specimens during collection, storage, and transportation.Monitor patients during and after procedures and respond appropriately to any adverse reactions.Provide reassurance and support to nervous, anxious, or vulnerable patients.Promote a positive patient experience through excellent communication and compassionate care.Escalate concerns regarding patient welfare to the appropriate clinician.Maintain awareness of safeguarding procedures and report concerns appropriately.Specimen ManagementEnsure all specimens are correctly recorded and prepared for collection.Package samples according to laboratory and transportation requirements.Check that all accompanying documentation is completed accurately.Monitor sample storage conditions and ensure compliance with relevant standards.Report any specimen errors, incidents, or concerns promptly.Hospital Sample DeliveryA key component of this role is the transportation of blood samples to the designated hospital laboratory.The post holder will:Safely transport blood samples from the practice to the hospital laboratory.Ensure specimens are delivered within designated timescales to maintain sample viability.Comply with all relevant transportation, infection control, and health and safety requirements.Maintain confidentiality and security of patient information during transportation.Keep accurate records of sample deliveries where required.Report any delays, incidents, lost specimens, or transportation issues immediately.Hold a valid driving licence and maintain access to suitable transport where required by the practice.Patient Care ResponsibilitiesTreat all patients with dignity, compassion, and respect.Ensure patients understand the procedure being undertaken.Obtain verbal consent before performing procedures.Support vulnerable patients, including those with learning disabilities, dementia, anxiety, needle phobia, or mobility difficulties.Recognise when additional clinical support may be required.Maintain strict confidentiality in accordance with NHS and practice policies.Infection Prevention and ControlFollow all infection prevention and control procedures.Adhere to hand hygiene standards.Use personal protective equipment (PPE) appropriately.Dispose of sharps and clinical waste safely.Report incidents, near misses, and exposure events in accordance with practice procedures.Support the maintenance of a clean, safe clinical environment.Administrative ResponsibilitiesAccurately record clinical activity using the practice clinical system.Update patient records promptly and accurately.Manage clinic lists effectively.Process laboratory requests and associated documentation.Support administrative tasks linked to the phlebotomy service.Assist with appointment management and patient flow where appropriate.Quality and GovernanceWork in accordance with NHS policies, professional standards, and practice procedures.Participate in audits and quality improvement activities.Report clinical incidents, complaints, and significant events appropriately.Maintain awareness of current best practice and developments within phlebotomy.Support the practice's commitment to delivering safe, effective, and patient-centred care.Team WorkingWork collaboratively with GPs, nurses, healthcare assistants, pharmacists, administrative staff, and external healthcare professionals.Contribute positively to team meetings and service development.Support colleagues during periods of increased workload.Promote a culture of respect, professionalism, and teamwork throughout the practice.Health and SafetyComply with all Health and Safety legislation and practice policies.Ensure safe use of equipment.Report hazards, accidents, and incidents promptly.Maintain a safe working environment for patients, visitors, and colleagues.Participate in emergency procedures when required.Continuing Professional DevelopmentMaintain and develop phlebotomy knowledge and skills.Participate in mandatory training and annual updates.Attend educational sessions relevant to the role.Undertake training identified through appraisal and professional development discussions.Keep knowledge up to date regarding venepuncture techniques, infection control, and specimen handling processes.General ResponsibilitiesThe post holder will:Act at all times in a manner consistent with NHS values.Maintain professional standards and conduct.Respect patient confidentiality and comply with UK GDPR requirements.Demonstrate flexibility in meeting the needs of the service.Undertake any other duties appropriate to the grade of the post as requested by the Practice Manager, Lead Nurse, or GP Partners.Person SpecificationEssential CriteriaQualificationsEducated to GCSE level or equivalent.Recognised Phlebotomy Training Certificate or equivalent experience.ExperiencePrevious experience undertaking venepuncture.Experience working with patients in a healthcare setting.Experience maintaining accurate records.Understanding of specimen handling procedures.KnowledgeKnowledge of infection prevention and control procedures.Understanding of patient confidentiality and data protection requirements.Knowledge of health and safety requirements relevant to the role.Understanding of safeguarding responsibilities.SkillsExcellent venepuncture skills.Strong communication and interpersonal skills.Ability to reassure anxious patients.Good organisational skills.Ability to prioritise workload effectively.Accurate record keeping and attention to detail.Ability to work independently and as part of a team.Other RequirementsAbility to travel between sites if required.Willingness and ability to transport blood samples to the hospital laboratory as part of routine duties.Full UK driving licence and access to a vehicle (where required by the practice).Flexible and reliable approach to work.Desirable CriteriaExperience working within General Practice.Experience using EMIS Web or other NHS clinical systems.Care Certificate.Knowledge of Quality and Outcomes Framework (QOF).Experience of working in Primary Care.Basic Life Support training.Experience supporting quality improvement initiatives.Values and BehavioursThe successful candidate will demonstrate:Compassion and empathy towards patients and colleagues.Commitment to delivering outstanding patient care.Professionalism and integrity.Respect for diversity and inclusion.Excellent teamwork and collaboration.Accountability and reliability.Commitment to continuous learning and improvement.Why Join Eleanor Cross Healthcare?Eleanor Cross Healthcare is a large, forward-thinking GP practice providing high-quality primary care services to our local community. Our team includes 7GP Partners, 1 Pharmacist Partner, 3 Salaried GPs, a highly skilled nursing team, and a dedicated administrative and reception workforce. We are committed to creating a supportive working environment where staff are valued, encouraged to develop professionally, and empowered to deliver exceptional patient care. Joining our team provides an opportunity to make a meaningful difference to patients while working within a friendly and collaborative practice culture.

Person Specification

Experience

Essential

• Experienced in phlebotomy
• Experience working in a nursing team

Qualifications

Essential

• Qualified in phlebotomy

Person Specification Experience Essential Experienced in phlebotomy Experience working in a nursing team Qualifications Essential Qualified in phlebotomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eleanor Cross Healthcare

Address

Delapre Medical Centre

DMC

Gloucester Avenue

NORTHAMPTON

NN4 8QF

United Kingdom

Employer's website

https://www.eleanorcrosshealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Eleanor Cross Healthcare

Address

Delapre Medical Centre

DMC

Gloucester Avenue

NORTHAMPTON

NN4 8QF

United Kingdom

Employer's website

https://www.eleanorcrosshealthcare.co.uk/ (Opens in a new tab)

Job summary

The ideal candidate will have a positive and calm manner, be compassionate, patient, understanding and courteous, be well organised and able to work systemically and efficiently whilst following procedures and protocols closely. They will be patient focused with a can-do attitude, a people person, projecting a positive and friendly image to patients and visitors, with an excellent phone manner. They will have good IT skills and able to work under pressure in a busy environment. Be able to communicate clearly and effectively with patients, staff, other primary care services, secondary care and other associated healthcare agencies face-to-face, over the telephone or via email.

Main duties of the job

The secretarial administrator provides a wide range of essential secretarial, administrative and organisational support within the Practice for patients and our multidisciplinary team to ensure a smooth day-to-day operation. Secretarial administrators are responsible for but not limited to handling patient communications and requests, maintaining accurate records, processing correspondents (electronic and hard copy), processing onward referrals (eRS), coordinating with our multidisciplinary team and external organisations (secondary care, community services) and more in accordance with the Practice, NHS, GDPR, and confidentiality regulations and policies.

About us

We are a 2 site practice with nearly 20,000 patients, our team is made up of GPs, nurses, HCAs, Doctors in training, administrators, care navigators, apprentices and more, plus externally provided physiotherapist, social prescriber and care coordinator roles.