Job description

Job responsibilities

Clinical skills health and well-being

To provide high quality patient care and treatment.

Participate in setting standards for care and auditing clinical outcomes.

Promote and participate in maintaining a safe comfortable and therapeutic environment.

Participate in developing strategies and promoting health promotion programmes for patients and carers and facilitate screening clinics.

Take responsibility for the safe storage and administration of drugs and equipment.

Provide nursing care in a variety of settings by holistic assessment, implementation and evaluation of programmes of care as appropriate.

Participate in setting and monitoring standards to ensure effective care ensuring delivery of evidence based practice.

Where appropriate, support the practice in delivering or participating in primary care research and research studies, in accordance with relevant governance requirements and your training.

Able to work within own scope of competence, recognising changes in a patient's condition and escalating concerns promptly to the appropriate clinician to ensure patient safety.

Provide information, advice and support to patients face to face and via the telephone Involvement in team discussions to ensure best practice

Undertake, record and follow guidelines for the tasks for which you have received appropriate training:

Urinalysis and preparation of specimens for investigation by the pathology laboratory

1. Perform new patient health checks, NHS health checks

2. Assist with the annual LTAR management

3. Assist with QOF system

4. Provide injections in line with competencies

5. Assist with the annual Flu programme

6. Provide home visit for housebound patients

7. Measuring and recording following physiological measurements in routine Presentations:

Blood pressure

Pulse rate and rhythm

Temperature

Height and weight - body mass index

Visual acuity

Venepuncture

Smoking cessation

ECG

Key Responsibilities

Organisational Skills

To maintain accurate records and data using the EMIS computer clinical system

To work as an effective team member and promote a multi-agency collaborative approach to health care

Maintain the established reporting documentation and communication system.

To maintain a call and recall system

To supervise healthcare support workers.

To report and record all clinical incidents.

Communication

Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.

Communicate with and support patients receiving bad news.

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Utilise communication skills to support patients to adhere to prescribed treatment regimes.

Anticipate barriers to communication and take action to improve communication.

Maintain effective communication with individuals and groups within the practice environment and with external stakeholders.

Personal and people development

Maintain up-to-date records

Take responsibility for own development, learning and performance and demonstrate skills to other members of staff when required.

Attend any external training course thought to be appropriate to the role.

Work with management on any new training requirements.

To recognise and understand the roles and responsibilities of individuals working in the primary health care team.

Be aware of the legal issues pertinent to the role of a HCA.

Team Working

Understand own role and scope in the organisation and identify how this may develop over time.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Where involved in delegation of tasks, delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence of those taking on delegated duties.

Ensure clear understanding and utilisation of referral mechanisms within the practice.

Accept delegation from other nurses, prioritise own workload and ensure effective time-management strategies are embedded in own practice.

Work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Participate in team activities that create opportunities to improve patient care.

Participate in and support local projects as agreed with the practice management team.

Maintain close and effective liaison with colleagues.

Provide training opportunities for associated health care staff, as appropriate.

Understand and adhere to any statutory regulations that are required of the practice.

Attend and participate in practice meetings clinical and nurse meetings, whenever possible.

Health, safety and security

Use the personal security systems within the workplace according to practice guidelines.

Identify the risks involved in work activities and undertake them in a way that manages the risks.

Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:

Hand washing

Universal hygiene procedures

Collection and handling of laboratory specimens

Segregation and disposal of waste materials

Decontamination of clinical equipment

Reporting and treatment of sharps injuries

Dealing with blood and body fluid spillages

Assist patients and colleagues in adopting sound infection control measures

Understand and apply the principles of the cold chain

Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility

Know the general principles of first aid and resuscitation to be able to

undertake initial actions as appropriate

Be aware of statutory child health procedures and statutory local guidance

and referral criteria

Know the health and safety policies and procedures within the workplace,

including fire procedures, maintaining documentation, monitoring and

maintaining of equipment and furniture within your area of responsibility

Use the computer monitor safely

Be able to identify the risks to health of microbiological and chemical hazards

within the working environment according to the Control of Substances Hazardous to Health

Service improvement

1. Be aware of and, if appropriate, assist in current clinical audit

2. Work with colleagues in the team on the development of current and new services and other initiatives

3. Maintain the notice board in the waiting room and promote good health with educational material

4. Deal with requests from patients and clinical staff for health information leaflets

Delivering a Quality Service

Firsway Health Centre aims to deliver the highest standards of care to its patients at all times. This post will be integral to the delivery of that aim and the appointee will be expected to:

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality.

Deliver care according to the NSF and the National Institute for Clinical Excellence (NICE) guidelines and evidence-based care.

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.

Participate in the maintenance of quality governance systems and processes across the organisation and its activities.

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.

In partnership with other clinical teams, collaborate on improving the quality of health care, responding to local and national policies and initiatives as appropriate.

Evaluate the patient response to health care provision and the effectiveness of care.

Support and participate in shared learning across the practice.

Participate in the management and review of patient complaints, and identify learning from clinical incidents and near-miss events using a structured framework.

Participate in the performance monitoring review of the team, providing feedback as appropriate.

Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance.

Work within policies relating to domestic violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate.

Confidentiality, Equality and Diversity

In the undertaking of the duties outlined above the post-holder will have access to confidential and sensitive information relating to patients, carers and practice staff. This must be kept strictly confidential at all times.

Patients seeking information from the practice do so in confidence and as such have the right to expect that staff will respect their privacy and act appropriately.

Practice policies and procedures relating to the protection of personal and sensitive data must be adhered to at all times and only divulged to authorised persons.

The post-holder will support the equality, diversity and rights of patients in a manner that is consistent with practice policies and legislation.

The privacy, dignity and beliefs of patients, carers and colleagues must be respected.

The post-holder should behave in a manner which is welcoming, non-judgmental and respectful of the circumstances and rights of all visitors to the practice.

Person Specification

Qualifications

Essential

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)/ Care Certificate
• Experience of phlebotomy (blood-taking).
• Previous experience working in hospitals, nursing homes or primary care.

Desirable

• Experience of working with the general public, preferably within a service environment.
• Good administrative and organisational skills, with the ability to prioritise work.
• Experience of using computers, with good keyboard skills.
• Experience of using EMIS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Firsway Health Centre

Address

121 Firsway

Sale

Cheshire

M33 4BR

United Kingdom

Employer's website

https://www.firswayhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities

Finance

Working with the Partners; responsible for the finances of the practice,

Ensuring the organisational requirements of the practice contracts with NHSE are fully met and complied with

Supporting the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services

Directly contributing to profit improvement by exploring areas for increasing income and reducing costs.

Analysing data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning level

Development and control practice budgets and financial systems

Preparation of financial budgets and cash-flow forecasts

Liaising with accountant, bank and business insurance companies as appropriate or as directed by the partners

Overseeing the administration of the NHS Pension and Stakeholder Pension Schemes

Liaising with the ICP and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.

Managing the partners drawings in consultation with the accountant

Strategic Planning

• Keep abreast of current affairs and identify potential opportunities and threats
• Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate

• Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives

Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the local community, the PCN and education bodies

• Formulate objectives and research and develop ideas for future practice development
• To represent the practice at PCN, locality and ICP meetings

• To make recommendations to the partners for practice development with regard to enhancing patient services and potential sources of income

Human Resources

With appropriate delegation, take overall responsibility for all aspects of HR, including;

• Recruitment and selection of staff working, including contracts of employment and job descriptions
• Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary

• Be aware of current employment legislation
• To develop and maintain good employee/employer relationships
• To ensure that members of the existing staff team are aware of any changes that occur in the practice
• To maintain good communication at all times with the practice team
• To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
• To implement pay rises/scales and increments at the appropriate time
• Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
• To meet with attached staff as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care
• To ensure that suitable facilities are available to enable all staff to work within the practice
• Be responsible for the health and safety policy and its implementation
• Facilitate the development of a multi-disciplinary effective primary health care team
• Ensure regulated and revalidation compliance for all clinical team members in the practice

Information Technology

With appropriate delegation, take overall responsibility to;

Ensure the update and compliance of appropriate information governance systems

Ensure all Practice IT and telephone systems are functioning effectively

Ensure the IG and DSP toolkit requirements are met

Keep abreast of new technology and ensure existing IT is used to its full potential

Patient Services

Overall responsibility

Ensure that the Practice complies with NHS contractual obligations in relation to patient care

Maintain registration policies and monitor patient turnover and capitation

Oversee and manage effective appointment systems

Routinely monitor and assess practice performance against patient access and demand targets

Manage the complaints management system

Manage the significant events system

Maintain the Patient Participation Group (PPG)

Premises and Equipment

Overall responsibility

Responsible for the management of the building

Represent the practice to negotiate contracts and their renewals

Liaise with NHSE in notional reviews

Ensure property owned by the partners is safe, effective and fit for purpose

Responsible for planning and premises expansion projects

CQC

Working with the CQC registered manager to

Oversee and maintain compliance with CQC (Care Quality Commissioner) regulations

Responsibility for ensuring adequate preparation for CQC inspections and evidence reviews.

Risk Management

As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice

• Monitoring relevant legal, statutory, and contractual requirements and their implications for the practice, including the consequences of non-compliance.
• Monitoring of work areas and practices to ensure they are safe and free from hazard and that they conform to health and safety legislation.

Ensure that the practices IT resources are maintained to protect the integrity of patients records and compliance with the Data Protection Act.

Ensure that effective safeguards are in place to prevent any type of fraud.

• Compliance with professional and legal requirements and guidelines.
• Delivery of appropriate education and training in health and safety.
• Ensure the practice complies fully with all GDPR regulations.

Training & Education

Working with the Partners and GP Trainers to achieve the following;

• To participate and/or assist in the training of all administrative staff
• To maintain a training on-line tool for staff and update staff requirements.
• To undertake the booking of training events for clinical staff as required.
• To organise in-house training when required.
• To maximise training grants available.
• To write bids for training opportunity funding as required.
• To provide a robust induction for students and training GPs in the practice, explaining the areas of confidentiality, health and safety and procedures and policies to the students and trainees
• To invoice claims for student work.
• To participate in any training programmes implemented by the practices as part of this employment.
• To personally undertake in mandatory training.
• To mentor staff in their specific roles.

Communication

Ensure compliance with the latest NHS recommendations

Understand the practice communication system

Build/maintain good working relationships with the NHSE, ICP, hospitals, community agencies, LMC (Local medical Committee) other GP practices, the PCN, pharmacists, education bodies, voluntary and private organisations

Represent the practice at meetings and seminars

Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation

Present a professional image and always promote the practice

Share skills and expertise with others

Ensure continuity of practice staff and clinical meetings

Responsible for the practice response to online feedback such as from NHS Choices and Google reviews

Coordinate the digital presence and communications via the practice website, social media, and SMS technology

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• Evidence of a sound education to degree level or equivalent
• Evidence of a commitment to continuing professional development

Desirable

• Relevant Business, Finance or Leadership/Management qualification
• Member of a relevant professional body

Experience

Essential

• 5 years experience of successfully leading and managing teams
• HR, Employment Law, and safe recruitment
• Working in an IT led environment
• Financial management experience of small company accounts
• 5 years experience as a business/senior manager, with knowledge of contract management and small business accounts
• Change management and a driver of change
• Risk assessment and risk management experience
• Management experience in the NHS or in Primary care

Desirable

• Experience of strategic business planning
• Experience of working with regulatory bodies and preparing for inspections

Experience

Essential

• 5 years experience of successfully leading and managing teams
• HR, Employment Law, and safe recruitment
• Working in an IT led environment
• Financial management experience of small company accounts
• 5 years experience as a business/senior manager, with knowledge of contract management and small business accounts
• Change management and a driver of change
• Risk assessment and risk management experience
• Management experience in the NHS or in Primary care

Desirable

• Experience of strategic business planning
• Experience of working with regulatory bodies and preparing for inspections

Skills

Essential

• A solutions focused approach to problem solving
• Intelligent with a fast-learning ability
• Effective communication (oral and written) and excellent inter-personal skills
• Approachable with the ability to listen, nurture and empathise
• Delegation and empowerment of staff
• Appropriate IT skills and computer literacy
• Leadership skills, including excellent people management skills
• Strategic management skills to run a well-organised business
• Negotiating and managing conflict
• Able to manage change and cope with pressure
• Networking and facilitation
• Motivational with a growth mindset

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Firsway Health Centre

Address

121 Firsway

Sale

Cheshire

M33 4BR

United Kingdom

Employer's website

https://www.firswayhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Administration

Daily allocation of bloods including filing of non-clinical bloods, out of hours.

Logging and circulating alerts, notifications, general updates.

Liaise with third parties for general maintenance, servicing and repairs. Regularly updating the maintenance logs via TeamNet or other systems.

Coordination of the room booking including liaising with third parties for booking requests

Liaising with reps.

Prepare and circulate meeting agendas and minutes of meetings as required.Appointment bookings organise meetings within Emis system.

Work alongside the rota coordinator to ensure meetings, room booking documented within the Emis system.

Working alongside nursing team providing administration support including monthly check, data loggers, fridges.Provide confidential administrative support to the Practice Manager and Business and Finance Manager as required.

Assisting Practice Manager with any research queries.

Accounts and Funding Claims Administration

Ordering of supplies including office, clinical, cleaning, vaccinations. Tracking and storing all supplies.

Undertake purchase and sales ledger accounts administration including maintaining up to date customer and supplier lists, raising sales invoices and processing purchase invoices.

Maintaining the accounting email inbox.Produce monthly supplier payment run and verifying payments alongside Business and Finance Manager

Completing monthly PPA form.

Confidentiality

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual and the practice Infection Control policy and published procedures.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to improve quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage their own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will: Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect their own work

Undertake any other duties commensurate with the level and grade of the post

Person Specification

Qualifications

Essential

• GCSEs

Experience

Essential

• Experience of working within an Admin Team in an office environment.

Desirable

• Experience of working in a GP Practice with EMIS Web experience.
• Experience of working in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Firsway Health Centre

Address

121 Firsway

Sale

Cheshire

M33 4BR

United Kingdom

Employer's website

https://www.firswayhealthcentre.co.uk/ (Opens in a new tab)