Job description

Job responsibilities

We do not provide visa sponsorship

JOB SUMMARY

The post holder will support older people living with frailty to live longer, healthier lives. They will work closely with Liberty PCNs five GP practices, the wider PCN team, the local authority, including social care and housing, and Voluntary Community and Social Enterprise organisations to ensure individuals receive appropriate, coordinated support.

The Frailty Social Prescriber will assist patients whose care is coordinated by the PCN Aligned Community Team (PACT). PACT serves as a single point of contact for individuals and carers, coordinating the provision of comprehensive, integrated care in collaboration with other services and professionals, such as specialist community teams, social prescribers, voluntary sector organisations, and primary care. The responsibility of the Frailty Social Prescriber is to develop an understanding of services that can support patients and carers from a holistic perspective.

The post holder will work with individuals from various cultural and social backgrounds. The ability to perform effectively in a diverse and occasionally demanding environment is required.

Training and support

The successful candidate will have excellent interpersonal and communication skills, strong organisational abilities, patience and empathy. They should have substantial experience as a social prescriber, having worked in health, social care, or the voluntary, community and social enterprise sector, with at least two years of direct engagement with individuals, families, or carers.

The post holder will be supported in their training and professional development by peer social prescribers, line manager and clinical supervisor. The post holder will be encouraged to attend any training courses that are relevant to the role.

Key Responsibilities

Service Delivery

Build a robust knowledge of health, social and third sector provision available within Havering and surrounding areas.

Promote social prescribing, its role in self-management, and the wider determinants of health.

Build relationships with key staff in GP practices within Liberty PCN. Attend relevant meetings and integrate as part of the wider network team, providing information and feedback on social prescribing matters.

Work proactively to develop strong links with all local agencies to encourage referrals, to recognise services requirements and enable confident approach to making referrals.

Work in partnership with all local agencies to raise awareness of social prescribing and demonstrate how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.

Provide referring agencies with regular updates relating to social prescribing and include training for their staff to promote effective access to information and encourage appropriate referrals.

Work proactively in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach.

Personalised Care and Support

Build relationships with patients, their families and carers. Meet people on a one-to-one basis, undertaking home visits where appropriate within organisations policies and procedures or consulting via the telephone giving people time to tell their stories and focus on what matters to me?

Build trust with the person, providing non-judgmental support, respecting diversity and lifestyle choices.

Anticipate barriers to communication.

Be a friendly source of information about wellbeing and prevention approaches.

Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring.

Communicate effectively with patients, families and carers recognising the need for alternative communication methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.

Work with individuals to co-produce a simple personalised support plan; based on the persons priorities, interests, values and motivations, including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.

Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Provide follow-up to ensure that they are happy, engaged, included and receiving good support.

Where required and as appropriate, refer patients back to other health professionals within the PCN.

General Tasks

Produce accurate records of patient contact, consistent with legislation, policies and procedures.

Work closely with GP practices within the PCN to ensure that social prescribing referral codes are input into the clinical system and that the persons use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements.

Understand and apply legal issues that support the identification of vulnerable and abused children and adults and be aware of statutory child/vulnerable patients health procedures and local guidance.

Work as part of the team to seek feedback, continually improve the service and contribute to business planning.

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Collaborative working relationships

Works within the primary care team, contributing to leadership of service evaluation and research to promote quality improvement activity.

Collaborates with multi-disciplinary PCN team

Use healthcare technologies to optimise service delivery, patients access, and continuity of care

Management

Demonstrates understanding of the implications of national priorities for the team and/or service.

Uses resources effectively to manage patient treatment in line with local guidance and makes recommendations for changes where improvements can be made.

Follows professional and organisational policies

Education, learning and development

It is the responsibility of the employee to comply with all organisational and statutory requirements (eg. health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance).

Engages in annual appraisal, developing objectives to inform a Personal Development Plan, which may include 360-degree appraisal and use of patient feedback.

Participate in teaching and training of medical, nursing, and all other practice staff.

Supports the practice staff and responds to requests for advice and assistance.

Complete all mandatory and statutory training required by the role.

Take responsibility for personal development, learning and performance and maintain education through attendance on any courses and/or study days necessary to ensure that professional development requirements are met.

Undertaking additional training where necessary to provide enhanced services and participate in training programmes implemented by the PCN/practices as part of this employment.

Understands and demonstrates the characteristics of a role model to members in the team and/or service.

Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice.

Quality

Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will:

Participating in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement

Alerts other team members to concerns about risk, quality, and safety

Participates in investigation of incidents and events as required

Identifies, applies, and disseminates research findings relating to own practice

Collects data for audit purposes and uses clinical audit to monitor quality in the service

Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Works effectively with individuals in other agencies to meet patients needs

Effectively manages own time, workload, and resources

Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding.

Person Specification

Knowledge and Skill

Essential

• NHS Priorities and Issues
• Good working knowledge of Outlook, Word, Excel, Power point, Access
• Update and maintain efficient administration systems
• Maintain confidentiality/data protection
• Able to analyse systems to improve services
• Establish and maintain good working relationships
• Excellent interpersonal skills
• Team Player
• Clear communication skills including excellent writing, data entry and presentation skills
• Able to construct and deliver clear information/instructions to others
• Able to multi-task
• Able to work without supervision and use own initiative
• Organise and prioritise own workload
• English language competency sufficient to communicate effectively with all staff and clients
• Demonstrates attention to detail, accuracy and numeracy skills

Desirable

• Advanced level IT skills

Experience

Essential

• Working in the role of a social prescriber for a minimum of 2 years
• Working in a multi-professional team environment.
• Significant administrative experience
• Handling sensitive and confidential information

Desirable

• Working in an NHS environment
• Experience of using EMIS

Other

Essential

• Able to travel efficiently throughout the area of Havering Liberty PCN
• Commitment to continuing professional development

Desirable

• Standard driving skills and access to own vehicle for work purposes

Qualifications

Essential

• NVQ level 2 or Grade A-C equivalent standard of literacy and numeracy

Demonstration of PCN Values

Essential

• Patient centred care and health equity
• Sustainability and efficiency
• Collaboration and team working
• Quality and excellence
• Inclusivity and respect
• Accountability and integrity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Havering Health Ltd

Address

Hornchurch Healthcare

Romford

Essex

RM11 1AX

United Kingdom

Employer's website

http://haveringhealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We do not provide visa sponsorship

Main Duties and Responsibilities

Support the day-to-day management of a portfolio of contracts and commissioned services, ensuring key requirements, milestones and deadlines are understood and tracked.

Maintain accurate contract records, schedules, action logs and supporting documentation, ensuring information is current and accessible.

Act as a point of contact for routine contract queries from internal teams, GP practices, PCNs and commissioners, escalating complex or contentious matters appropriately.

Support contract mobilisation, variation, review and closure processes in line with agreed governance and delegated authority.

Interpret relevant contractual requirements, primary care guidance and local procedures, and provide practical advice to colleagues within the scope of the role.

Coordinate information required for contract meetings, reviews and assurance processes and follow up agreed actions.

Draft, review and maintain sub-contracts, service agreements, contract variations and associated schedules using approved templates, ensuring requirements, responsibilities, deliverables and reporting arrangements are clearly documented and escalating matters requiring legal, financial or senior review.

Coordinate the internal review and approval of draft sub-contracts and variations, maintaining an appropriate audit trail and ensuring final documentation is issued and stored in accordance with Federation governance arrangements.

Monitor delivery against agreed clinical and non-clinical KPIs, contractual standards and reporting requirements.

Collate, validate and analyse information from a range of sources to identify performance trends, gaps, risks and areas requiring follow-up.

Prepare clear and accurate routine performance reports, dashboards, briefing notes and contract updates for internal and external meetings.

Work with service, finance, data and clinical colleagues to investigate performance variances and support agreed corrective actions.

Support assurance that contractual activity is delivered in accordance with relevant policies, governance requirements and regulations.

Maintain appropriate audit trails and evidence to support contract monitoring and assurance.

Draft high-quality reports, briefing papers and assurance updates for Federation committees, governance groups and the Board, presenting contract performance, key risks, issues, actions and recommendations clearly for the intended audience.

Support the preparation of committee and Board papers to agreed deadlines, responding to follow-up queries and ensuring agreed actions relating to contracts, performance or CQC compliance are recorded and progressed.

Work with finance colleagues to monitor contract values, payment arrangements and relevant financial information.

Support reconciliation of activity, performance and payment information, identifying discrepancies and escalating them for resolution.

Provide accurate information to support forecasting, invoicing, payment validation and financial reporting where required.

Operate within the Federations financial controls, delegated limits and governance arrangements.

Identify contract delivery risks, issues and dependencies and ensure these are recorded, monitored and escalated through the appropriate route.

Support the investigation and resolution of contractual or service delivery issues, working collaboratively with relevant colleagues and stakeholders.

Contribute to quality improvement and lessons learned by identifying recurring themes and supporting practical improvements to contract management processes.

Support responses to complaints or concerns where there is a contractual element, ensuring appropriate records and escalation.

Develop and maintain constructive working relationships with Federation colleagues, GP practices, PCNs, ICB teams and other partners.

Communicate contractual and performance information clearly, adapting the level of detail to the audience.

Attend and contribute to internal and external meetings, providing updates, recording actions and following up agreed next steps.

Use tact, diplomacy and negotiation skills when dealing with differing views, competing priorities or sensitive contract issues.

Promote collaborative working and a consistent, professional approach to contract management across the Federation.

Act as the Federations operational lead and coordinator for CQC compliance, supporting services to maintain readiness against relevant regulatory requirements.

Maintain oversight of CQC-related action plans, evidence, policies and compliance trackers, following up agreed actions with relevant service and clinical leads.

Support preparation for CQC inspections, reviews and information requests, coordinating evidence and responses across the Federation.

Monitor identified compliance risks and areas for improvement, ensuring significant concerns are escalated promptly to the appropriate senior or clinical lead.

Work with service, clinical governance and operational colleagues to support continuous improvement and ensure learning from CQC findings is embedded in practice.

Produce regular CQC compliance and assurance updates for senior management and relevant governance meetings.

Plan and prioritise own workload to meet multiple contractual deadlines and reporting cycles.

Coordinate work across several contracts or workstreams at the same time, highlighting capacity or delivery risks early.

Contribute to the development and maintenance of standard operating procedures, templates, trackers and contract management tools.

Work flexibly as a member of the Federation team and provide reasonable support to colleagues during periods of increased activity.

Use Microsoft Office and relevant NHS or Federation systems to maintain records, analyse information and produce reports.

Handle confidential, commercially sensitive and patient-related information appropriately and in accordance with information governance requirements.

Ensure information used for contract monitoring is accurate, timely and appropriately quality checked.

Work in accordance with Federation policies, procedures, governance arrangements and values.

Maintain confidentiality and comply with information governance, data protection and records management requirements.

Contribute to a culture of equality, inclusion, respect and collaborative working.

Take responsibility for own continuing professional development and participate in appraisal and relevant training.

Undertake other duties appropriate to the level and scope of the post, as reasonably required.

Person Specification

Other Requirements

Essential

• Able to travel to GP practices, PCN sites and other meeting locations across Havering and, when required, North East London; able to attend occasional meetings outside normal office hours.

Personal Qualities

Essential

• Collaborative and professional approach; able to build effective working relationships; attention to detail; flexible and comfortable with changing priorities; able to use judgement and know when to escalate; commitment to quality
• and continuous improvement

Desirable

• Experience of supporting colleagues or sharing contract management knowledge.

Experience

Essential

• Experience of supporting or managing contracts, services or commissioned activity; experience of monitoring KPIs and producing performance reports; experience of working with multiple stakeholders; experience of analysing information and resolving routine delivery issues; experience of drafting or supporting the preparation of contracts, sub-contracts, service agreements or contract variations; experience of producing formal reports, briefing papers or assurance reports for senior management, committees or governance meetings.

Desirable

• Experience within primary care, an NHS organisation, GP federation, PCN or commissioning environment; experience of contract variations, mobilisation or financial monitoring; experience of supporting CQC inspection readiness, regulatory compliance or maintaining CQC assurance evidence.

Qualifications

Essential

• Educated to degree level or equivalent relevant experience; good understanding of contract management principles, performance monitoring and governance; knowledge of the NHS and primary care environment; knowledge of CQC regulatory requirements relevant to primary care.

Desirable

• Relevant contract, project, business or NHS management qualification; knowledge of primary care contractual frameworks and commissioning arrangements.

Skills and Abilities

Essential

• Strong written and verbal communication; good analytical and problem-solving skills; ability to organise and prioritise a varied workload; ability to work independently within agreed parameters; confident use of Microsoft Office, particularly Excel, Word and PowerPoint; ability to produce clear reports and maintain accurate records; ability to write clear, concise and accurate reports suitable for senior committees and Board-level audiences.

Desirable

• Experience of NHS dashboards, EMIS or other primary care information systems; experience of presenting information at contract or performance meetings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Havering Health Ltd

Address

Registered Office only

Orbital House

20 Eastern Rd

Romford

Essex

RM1 3PJ

United Kingdom

Employer's website

http://haveringhealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We do not offer Visa Sponsorship

JOB SUMMARY

The post holder will be trained to support the streamlining of clinics by performing more routine administration and clinical tasks to provide the GP with greater capacity to focus on the patient. The role of the General Practice Assistant (GPA) within Havering Liberty PCN will be developed with the support of a GP Mentor and the local Training Hub Provider to complete an accredited training programme. If the post holder is already an accredited GPA this will be discussed and clarified, as well as establishing primary care experience during the interview process.

Training and support

The GPA position provides substantial opportunities for both educational advancement and professional growth. This role will be tailored according to the specific needs of the PCN, with all training conducted during employment. The GPA will be assigned a GP mentor within the PCN. If not yet accredited, the post holder will complete a 6 to 9-month self-directed learning programme. The role includes protected learning time, comprising half a day for independent study and half a day for mentor supervision.

Key Responsibilities

The GP Assistant will be trained in to:

Sort and prioritise clinical post, directing some to other healthcare professionals.

Extract information from clinical letters for coding and medical records.

Handle routine clinical post directly (e.g. DNA letters, 2WW).

Arrange appointments, referrals, and follow-ups.

Prepare patients for attendance at the GP appointment, taking brief histories and basic readings.

Perform urine tests, take blood pressure, ECGs, and phlebotomy.

Complete basic forms for the GPs approval and signature.

Explain treatment procedures and arrange follow-ups.

Assist the GP in liaising with outside agencies.

Support the GP with immunisations and wound care.

Carry out tasks set by the PCN Leadership Team and the wider PCN multi-disciplinary team to meet the Network Contract DES requirements.

To support the PCN with wider stakeholder engagement by representation at local resident events

Works within the primary care team, contributing to leadership of service evaluation and research to promote quality improvement activity.

Collaborates with multi-disciplinary PCN team.

Use healthcare technologies to optimise service delivery, patients access, and continuity of care.

Management

Demonstrates understanding of the implications of national priorities for the team and/or service.

Uses resources effectively to manage patient treatment in line with local guidance and makes recommendations for changes where improvements can be made.

Follows professional and organisational policies

Education, learning and development

It is the responsibility of the employee to comply with all organisational and statutory requirements (eg. health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance).

Engages in annual appraisal, developing objectives to inform a Personal Development Plan, which may include 360-degree appraisal and use of patient feedback.

Participate in teaching and training of medical, nursing, and all other practice staff.

Supports the practice staff and responds to requests for advice and assistance.

Complete all mandatory and statutory training required by the role.

Take responsibility for personal development, learning and performance and maintain education through attendance on any courses and/or study days necessary to ensure that professional development requirements are met.

Undertaking additional training where necessary to provide enhanced services and participate in training programmes implemented by the PCN/practices as part of this employment.

Understands and demonstrates the characteristics of a role model to members in the team and/or service.

Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice.

Quality

Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will:

Participating in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement

Alerts other team members to concerns about risk, quality, and safety

Participates in investigation of incidents and events as required

Identifies, applies, and disseminates research findings relating to own practice

Collects data for audit purposes and uses clinical audit to monitor quality in the service

Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Works effectively with individuals in other agencies to meet patients needs

Effectively manages own time, workload, and resources

Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding.

Confidentiality

In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Company as a business organisation. All information is to be regarded as strictly confidential.

Maintains confidentiality of any information concerning patients in accordance with current policy on information governance.

Demonstrates respect for privacy and confidentiality in all interactions with patients and the public.

Equality and Diversity

Supports the equality, diversity, and rights of patients, carers and colleagues, that includes:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respects the privacy, dignity, needs and beliefs of patients, carers and colleagues

Flexibility

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in consultation with the post-holder and in line with the needs of the organisation

The post holder may be required to fulfil other duties, as agreed with the practice manager /line manager to meet the needs of the organisation. This will involve travel to other sites within the organisation

Security

It is the responsibility of all employees to work within the security policies and procedures of the practices they work at to protect the patients, staff, and visitors. This duty applies to the specific work area of the individual and the practice in general. You are expected to wear ID and to sign in and out of practices you are working at

Working Conditions

The individual in this role will primarily be located at Mayland Healthcare, but may also be required to work at other practices affiliated with the PCN and at the main office of the PCN, situated within St Georges Health and Wellbeing Hub.

This job description may be reviewed in the light of changing organisational and service needs. Any changes will be fully discussed with the post holder. The post holder may also be required to carry out other work appropriate to the grade of the post.

Job Description Agreement

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Special Skills/Aptitudes

Essential

• Evidence of good verbal and written communication skills
• The ability to complete forms such as those for clinical investigations, referral templates, benefits and insurance
• Strong organisational skills including planning, prioritising, time management, report writing and record keeping
• Understanding of the requirements for handling information in health and social care settings
• Ability to recognise and work within limits of competence and seek advice when needed
• Ability to build and maintain long- term-working relationships with colleagues
• A professional and compassionate attitude to patient care, providing support while maintaining professional boundaries
• Ability to remain diplomatic when dealing with sensitive matters or having challenging discussions with patients or carers
• Willingness to take a pro-active and flexible approach to the role as it develops over time

Desirable

• Understanding of clinical policies and procedures, the preparation of medical equipment and environments and infection control
• Phlebotomy Experience of understanding, preparing, obtaining and transporting venous blood samples

Experience

Essential

• Experience of working in health, social care or other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
• Experience of working within multi- professional team environments

Desirable

• Experience of using the EMIS clinical system

Special Skills/Aptitudes

Essential

• Evidence of good verbal and written communication skills
• The ability to complete forms such as those for clinical investigations, referral templates, benefits and insurance
• Strong organisational skills including planning, prioritising, time management, report writing and record keeping
• Understanding of the requirements for handling information in health and social care settings
• Ability to recognise and work within limits of competence and seek advice when needed
• Ability to build and maintain long- term-working relationships with colleagues
• A professional and compassionate attitude to patient care, providing support while maintaining professional boundaries
• Ability to remain diplomatic when dealing with sensitive matters or having challenging discussions with patients or carers
• Willingness to take a proactive and flexible approach to the role as it develops over time

Desirable

• Understanding of clinical policies and procedures, the preparation of medical equipment and environments and infection control
• Phlebotomy Experience of understanding, preparing, obtaining and transporting venous blood samples

Qualifications

Essential

• Grade A-C GCSE English and Maths or equivalent qualifications.
• Strong verbal communication skills
• Strong written communication and administrative skills
• Excellent computer skills including email, Word and Excel
• Has enrolled in, undertaking or willing to enrol on the 6-9 month self-directed learning
• To have a DBS enhanced level checked carried out by the employer

Special Skills/Aptitudes

Essential

• Evidence of good verbal and written communication skills
• The ability to complete forms such as those for clinical investigations, referral templates, benefits and insurance
• Strong organisational skills including planning, prioritising, time management, report writing and record keeping
• Understanding of the requirements for handling information in health and social care settings
• Ability to recognise and work within limits of competence and seek advice when needed
• Ability to build and maintain long- term-working relationships with colleagues
• A professional and compassionate attitude to patient care, providing support while maintaining professional boundaries
• Ability to remain diplomatic when dealing with sensitive matters or having challenging discussions with patients or carers
• Willingness to take a pro-active and flexible approach to the role as it develops over time

Desirable

• Understanding of clinical policies and procedures, the preparation of medical equipment and environments and infection control
• Phlebotomy Experience of understanding, preparing, obtaining and transporting venous blood samples

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Havering Health Ltd

Address

170 Rush Green Road

Rush Green

Romford

Essex

RM7 0JU

United Kingdom

Employer's website

http://haveringhealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We do not provide visa sponsorship

JOB SUMMARY

The post holder will support older people living with frailty to live longer, healthier lives. They will work closely with Havering PCNs GP practices, the wider PCN team, the local authority, including social care and housing, and Voluntary Community and Social Enterprise organisations to ensure individuals receive appropriate, coordinated support.

Social Prescriber will assist patients whose care is coordinated by the PCN Aligned Community Team. Serves as a single point of contact for individuals and carers, coordinating the provision of comprehensive, integrated care in collaboration with other services and professionals, such as specialist community teams, social prescribers, voluntary sector organisations, and primary care.

The post holder will work with individuals from various cultural and social backgrounds. The ability to perform effectively in a diverse and occasionally demanding environment is required.

Training and support

The successful candidate will have excellent interpersonal and communication skills, strong organisational abilities, patience and empathy. They should have substantial experience as a social prescriber, having worked in health, social care, or the voluntary, community and social enterprise sector, with at least two years of direct engagement with individuals, families, or carers.

The post holder will be supported in their training and professional development by peers, line manager and clinical supervisor. The post holder will be encouraged to attend any training courses that are relevant to the role.

Key Responsibilities

Service Delivery

Build a robust knowledge of health, social and third sector provision available within Havering and surrounding areas.

Promote social prescribing, its role in self-management, and the wider determinants of health.

Build relationships with key staff in GP practices within havering PCN. Attend relevant meetings and integrate as part of the wider network team, providing information and feedback on social prescribing matters.

Work proactively to develop strong links with all local agencies to encourage referrals, to recognise services requirements and enable confident approach to making referrals.

Work in partnership with all local agencies to raise awareness of social prescribing and demonstrate how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.

Provide referring agencies with regular updates relating to social prescribing and include training for their staff to promote effective access to information and encourage appropriate referrals.

Work proactively in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach.

Personalised Care and Support

Build relationships with patients, their families and carers. Meet people on a one-to-one basis, undertaking home visits where appropriate within organisations policies and procedures or consulting via the telephone giving people time to tell their stories and focus on what matters to me?

Build trust with the person, providing non-judgmental support, respecting diversity and lifestyle choices.

Anticipate barriers to communication.

Be a friendly source of information about wellbeing and prevention approaches.

Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring.

Communicate effectively with patients, families and carers recognising the need for alternative communication methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.

Work with individuals to co-produce a simple personalised support plan; based on the persons priorities, interests, values and motivations, including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.

Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Provide follow-up to ensure that they are happy, engaged, included and receiving good support.

Where required and as appropriate, refer patients back to other health professionals within the PCN.

General Tasks

Produce accurate records of patient contact, consistent with legislation, policies and procedures.

Work closely with GP practices within the PCN to ensure that social prescribing referral codes are input into the clinical system and that the persons use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements.

Understand and apply legal issues that support the identification of vulnerable and abused children and adults and be aware of statutory child/vulnerable patients health procedures and local guidance.

Work as part of the team to seek feedback, continually improve the service and contribute to business planning.

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Collaborative working relationships

Works within the primary care team, contributing to leadership of service evaluation and research to promote quality improvement activity.

Collaborates with multi-disciplinary PCN team

Use healthcare technologies to optimise service delivery, patients access, and continuity of care

Management

Demonstrates understanding of the implications of national priorities for the team and/or service.

Uses resources effectively to manage patient treatment in line with local guidance and makes recommendations for changes where improvements can be made.

Follows professional and organisational policies

Education, learning and development

It is the responsibility of the employee to comply with all organisational and statutory requirements (eg. health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance).

Engages in annual appraisal, developing objectives to inform a Personal Development Plan, which may include 360-degree appraisal and use of patient feedback.

Participate in teaching and training of medical, nursing, and all other practice staff.

Supports the practice staff and responds to requests for advice and assistance.

Complete all mandatory and statutory training required by the role.

Take responsibility for personal development, learning and performance and maintain education through attendance on any courses and/or study days necessary to ensure that professional development requirements are met.

Undertaking additional training where necessary to provide enhanced services and participate in training programmes implemented by the PCN/practices as part of this employment.

Understands and demonstrates the characteristics of a role model to members in the team and/or service.

Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice.

Quality

Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will:

Participating in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement

Alerts other team members to concerns about risk, quality, and safety

Participates in investigation of incidents and events as required

Identifies, applies, and disseminates research findings relating to own practice

Collects data for audit purposes and uses clinical audit to monitor quality in the service

Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Works effectively with individuals in other agencies to meet patients needs

Effectively manages own time, workload, and resources

Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding.

Person Specification

Knowledge and Skill

Essential

• NHS Priorities and Issues
• Good working knowledge of Outlook, Word, Excel, Power point, Access
• Update and maintain efficient administration systems
• Maintain confidentiality/data protection
• Able to analyse systems to improve services
• Establish and maintain good working relationships
• Excellent interpersonal skills
• Team Player
• Clear communication skills including excellent writing, data entry and presentation skills
• Able to construct and deliver clear information/instructions to others
• Able to multi-task
• Able to work without supervision and use own initiative
• Organise and prioritise own workload
• English language competency sufficient to communicate effectively with all staff and clients
• Demonstrates attention to detail, accuracy and numeracy skills

Desirable

• Advanced level IT skills

Experience

Essential

• Working in the role of a social prescriber for a minimum of 2 years
• Working in a multi-professional team environment.
• Significant administrative experience
• Handling sensitive and confidential information

Desirable

• Working in an NHS environment
• Experience of using EMIS

Other

Essential

• Able to travel efficiently throughout the area of Havering Liberty PCN
• Commitment to continuing professional development

Desirable

• Standard driving skills and access to own vehicle for work purposes

Qualifications

Essential

• NVQ level 2 or Grade A-C equivalent standard of literacy and numeracy

Demonstration of PCN Values

Essential

• Patient centred care and health equity
• Sustainability and efficiency
• Collaboration and team working
• Quality and excellence
• Inclusivity and respect
• Accountability and integrity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Havering Health Ltd

Address

Havering Health Federation Limited

Romford

Essex

RM1 4HL

United Kingdom

Employer's website

http://haveringhealth.co.uk/ (Opens in a new tab)