Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Photocopy documentation as required

g. Data entry of new and temporary registrations and relevant patient information as required

h. Input data into the patients healthcare records as necessary

i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

j. Manage all queries as necessary in an efficient manner

k. Carry out system searches as requested

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

Person Specification

Experience

Essential

• Experience of working with the general public
• Disclosure Barring Service (DBS) check
• Educated to GCSE level or equivalent
• Excellent communication skills (written and oral)
• Competent in the use of Office and Outlook
• Flexible and cooperative
• Ability to work under pressure

Desirable

• Experience of working in a health care setting
• Systmone user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Helston Medical Centre & Porthleven Surgery

Address

Trelawney Road

Helston

Cornwall

TR13 8AU

United Kingdom

Employer's website

https://www.helstonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I create an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire

The INT is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This INT is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met, and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality and Continuous Improvement

The INT will continually strive to improve work processes which deliver health care with improved results across all areas of our service provision. We will promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Delivery

The project will initially concentrate on those frail patients who have been admitted to hospital and will look at opportunities to review the patients care and consider how the INT frailty team and support a timely and safe discharge for the patient, looking at maximise resources within community so that patients can return to their preferred place of care. It is anticipated that this initial work stream will be established within 3 months of the being in post. Alongside this work will be undertaken to review hospital discharges of frail patients to ensure that the wrap around care and needs of the patient are met, in order to prevent a re-admission.

One this is an established process with daily MDT and mapped resource next steps will be to look at proactive care and disease monitoring to ensure that patients stay well and are able to manage their own health within our community.

Person Specification

Qualifications

Essential

• Qualified GP
• Vocational Training Certificate, or equivalent JCPTGP
• General Practitioner Certificate of Completion of Training

Desirable

• MRCGP
• Diploma in Geriatric Medicine a grant toward completing this qualification can be given
• Recognised qualifications for GP registrar training

Clinical Knowledge

Essential

• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Understands the importance of evidence based practice and clinical effectiveness

Desirable

• Knowledge of the current issues facing primary care and the wider NHS

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated & forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort
• A demonstrable commitment to professional development
• Evidence of recent self directed learning or development
• Ability to use own judgement, resourcefulness, and common sense
• Observance of strict confidentiality

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of effective multi-disciplinary team MDT working across sectors

Desirable

• Experience of GP QOF system and clinical audit
• Two years as a salaried GP or locum
• Experience of medicines management
• Experience of ICB, ICS initiatives
• General understanding of the GMS contract

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Helston Medical Centre & Porthleven Surgery

Address

Trelawney Road

Helston

Cornwall

TR13 8AU

United Kingdom

Employer's website

https://www.helstonmedicalcentre.co.uk/ (Opens in a new tab)