Job description

Job responsibilities

The post holder will be responsible for delivering a broad range of general practice nursing services, including health promotion, preventative healthcare, immunisation and vaccination, wound care, screening and long-term condition management.

The Practice Nurse will work collaboratively with GPs, Healthcare Assistants, Clinical Pharmacists, First Contact Physiotherapists and administrative staff to ensure patients receive safe, effective, compassionate and appropriate care.

The post holder will work within their professional competence and the NMC Code, recognising when further advice, support or clinical escalation is required.

The Practice Nurse will undertake a varied programme of clinical consultations and procedures, including:

• General nursing assessments and consultations.
• Routine observations, including blood pressure, pulse, oxygen saturations, temperature, weight and BMI.
• New patient health assessments.
• NHS Health Checks.
• Health promotion and lifestyle advice.
• Cardiovascular risk assessment.
• Smoking cessation and healthy lifestyle support.
• Wound assessment and management.
• Dressings and wound care.
• Suture and clip removal.
• ECG recording.
• Urinalysis and appropriate investigations.
• Blood sampling where trained and competent.
• Spirometry and respiratory assessments where appropriately trained.
• Ear care where appropriately trained.
• Supporting minor illness and appropriate escalation of patients where required.
• Patient education and self-management advice.
• Comply with the practice Infection Prevention and Control policy.
• Follow appropriate hand hygiene procedures.
• Use PPE appropriately.
• Maintain safe clinical environments.
• Dispose of clinical waste and sharps appropriately.
• Maintain appropriate standards of cleanliness and infection control within the treatment room.
• Report infection control concerns to the appropriate person.

• The Practice Nurse will actively promote preventative healthcare and support patients to improve their health and wellbeing.

  This may include:

  • Healthy lifestyle advice.
  • Weight management.
  • Smoking cessation.
  • Alcohol awareness.
  • Exercise and physical activity.
  • Cardiovascular risk reduction.
  • Diabetes prevention and management.
  • Respiratory health.
  • Vaccination awareness.
  • Screening programmes.
  • Self-management of long-term conditions.
• Participate in infection control audits where required.

• The Practice Nurse will contribute to the practice's clinical governance programme by:

  • Participating in clinical audits.
  • Contributing to quality improvement projects.
  • Participating in significant event reviews.
  • Identifying opportunities to improve patient care.
  • Following evidence-based clinical guidance.
  • Supporting implementation of national and local healthcare initiatives.
  • Maintaining awareness of relevant changes in primary care.
  • Contributing to practice meetings where appropriate.
  • Supporting the practice to meet CQC, NHS and contractual requirements.

Person Specification

Experience

Essential

• Experience using a clinical software system
• Attention to detail
• Excellent communication skills
• Very organised
• Well presented
• Ability to work under pressure

Desirable

• Experience in an NHS GP Practice
• Experience using EMIS Web
• Diabetes lead experience

Qualifications

Essential

• RCN qualification
• NMC registration
• Cytology trained taking Smears/HPV
• Immunisations child & travel
• Wound care
• Experience with Chronic Disease Reviews

Desirable

• Spirometry
• FeNo trained
• Specialist qualification in Diabetes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hook Surgery

Address

Hook Surgery

The Merritt Medical Centre

CHESSINGTON

Surrey

KT9 2GY

United Kingdom

Employer's website

https://www.hooksurgerychessington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Summary:

The Assistant Operations Manager will provide operational leadership support to the Integrated Urgent Care (IUC) service, ensuring the effective day-to-day coordination of service delivery, workforce coordination, governance processes, performance monitoring and quality improvement activities.

The post holder will work closely with clinical and operational teams to support delivery of safe, effective and responsive patient care. They will contribute to service performance, support workforce management, coordinate governance activities, deputise for the Operations Manager as required and assist in implementing service developments and operational improvement initiatives.

This is a substantive operational management role that plays a key part in supporting service delivery and performance. The post also provides opportunities to further develop leadership and operational management skills within a dynamic urgent care environment.

Main Duties and Responsibilities:

Operational Management

Support the Operations Manager in the daily operation of the IUC service.

• Monitor service activity, identifying issues and escalating concerns appropriately.
• Assist in maintaining operational resilience across the service.
• Coordinate operational meetings and maintain action logs.
• Support business continuity and contingency planning arrangements.
• Participate in service escalation processes during periods of increased demand.
• Assist in the implementation of operational policies and procedures.
• Ensure operational information is maintained accurately and reported in a timely manner.
• Deputise for the Operations Manager in relation to day to day operational service delivery, workforce coordination and operational escalation management during periods of absence, annual leave or meetings, escalating matters outside delegated authority as appropriate.Support the implementation of operational decisions made by the Operations Manager and Head of Service
• Escalate significant risks, workforce concerns, quality issues, and performance challenges appropriately
• Support service escalation and business continuity and service escalation responses both inside and outside normal working hours where required

People Management

• Provide day-to-day supervision and support to non-clinical staff.
• Manage day-to-day attendance matters including return to work discussions and wellbeing matters, escalating ongoing absence concerns in line with organisational policy.
• Undertake probation reviews, appraisal discussions and development conversations for delegated staff groups, escalating matters where appropriate.
• Support investigation processes relating to sickness, capability, conduct and grievances.
• Coach and support staff to achieve service objectives.
• Promote staff engagement and support a positive team culture

Workforce Coordination

• Support workforce planning activities to maintain safe staffing levels.
• Coordinate workforce deployment and Rota administration, identifying staffing gaps, supporting short term staffing solutions and escalating risks to safe service delivery.
• Coordinate recruitment, onboarding and induction processes.
• Monitor mandatory training compliance and support managers in addressing gaps.
• Assist with sickness absence monitoring and reporting.
• Maintain workforce records and support employee wellbeing initiatives.
• Coordinate staff communications and team engagement activities.

Performance and Service Improvement

• Collect, validate and analyse operational performance information.
• Monitor real-time service performance against KPIs, initiating agreed corrective actions where appropriate and escalating emerging risks to the Operations Manager.Produce regular reports relating to KPIs, workforce performance and service activity.
• Support improvement projects and service development initiatives.
• Identify trends and opportunities for service improvement.
• Support operational responses to performance deterioration
• Contribute to audits and quality improvement programmes.
• Act as a first point of contact for operational escalations, coordinating immediate responses within agreed parameters and escalating significant concerns appropriately.

• Support implementation and monitoring of action plans arising from service reviews.
• Lead specific performance improvement actions as delegated

Governance, Quality and Risk

• Support investigation and tracking of incidents, complaints and compliments.
• Maintain governance records and action trackers, monitoring progress and following up outstanding actions with relevant staff and managers.
• Assist in coordinating patient safety reviews and learning events.
• Support compliance with CQC standards and organisational governance requirements.
• Assist in maintaining local risk registers.
• Monitor completion of governance actions and escalate overdue items.
• Coordinate audits and support dissemination of learning across teams.

Resources and Facilities

• Support stock management and inventory monitoring.
• Support with medicine and equipment management whilst carrying out checks and stocking where required
• Assist with procurement processes in accordance with organisational policies.
• Coordinate maintenance requests and equipment servicing records.
• Escalate facilities issues affecting service delivery.
• Support environmental and health and safety checks

Information Governance

• Promote and maintain high standards of information governance.
• Ensure confidential information is managed appropriately.
• Support compliance with GDPR, Data Protection and organisational policies.
• Maintain accurate electronic and paper records.
• Report information governance concerns through appropriate channels

Communication and Relationships

• Develop effective working relationships with internal and external stakeholders.
• Provide administrative and operational support to meetings and working groups.
• Communicate effectively with clinical and non-clinical teams.
• Liaise with partner organisations where required.
• Provide professional and courteous support to staff, patients and visitors.

General Responsibilities

• Participate in mandatory and statutory training.
• Undertake continuing professional development.
• Work in accordance with NHUC values and behaviours.
• Undertake any reasonable duties commensurate with the role and grade.

Person Specification

Qualifications

Essential

• Good standard of education including GCSE English and Mathematics (Grade 4/C or above) or equivalent
• NVQ Level 3/4, Business Administration, Healthcare Administration or equivalent experience
• Evidence of continuing professional development

Desirable

• Leadership or management qualification
• NHS Leadership Academy qualification or equivalent development programme

Knowledge, Communications, Interpersonal and Personal Skills

Essential

• Understanding of operational service delivery
• Understanding of performance monitoring and KPIs
• Awareness of patient safety and clinical governance principles
• Understanding of workforce management principles
• Understanding of information governance and confidentiality requirements
• Excellent organisational skills
• Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism.
• Strong attention to detail
• Ability to analyse and interpret information
• Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability
• Competent in Microsoft 365 applications including Teams, Excel, Word and PowerPoint
• Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines
• Flexible in approach to the needs of the service and responsive to change
• Works effectively as part of a team, supports colleagues, and contributes to shared goals
• Understands and supports principles of equality, diversity, and inclusion in the workplace.

Desirable

• Understanding of NHS HR Process
• Knowledge of demand and capacity planning
• Knowledge of NHS structures and urgent care pathways
• Understanding of CQC standards and regulatory requirements
• Presentation and facilitation skills
• Ability to supervise and support staff performance
• Ability to make decisions under pressure
• Ability to manage difficult conversations professionally
• Coaching and mentoring skills

Experience

Essential

• Experience working in a healthcare, urgent care or customer service environment
• Experience of coordinating teams, services or projects
• Experience producing reports and analysing data
• Experience dealing with confidential information
• Experience supporting recruitment or workforce administration processes

Desirable

• Experience managing operational issues within a healthcare setting
• Experience supporting staff supervision or line management
• Experience within NHS 111, IUC, Primary Care or Urgent Care services
• Experience supporting governance, incidents or complaints processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Hampshire Urgent Care

Address

The Meads Business Centre

19 Kingsmead

Farnborough

GU14 7SR

United Kingdom

Employer's website

https://www.nhuc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

Hook Surgery is looking for an experienced, organised and enthusiastic Medical Secretary to join our friendly and supportive GP practice on a maternity-cover basis.

The successful candidate will provide an efficient medical secretarial and referral service to the GPs and wider clinical team. The role will involve processing referrals, managing clinical correspondence, liaising with hospitals and other healthcare professionals, and supporting clinicians with administrative tasks.

The post holder will need to be confident using EMIS Web and the NHS e-Referral Service (e-RS) and have excellent attention to detail.

Main Duties and Responsibilities

• Process routine, urgent and two-week-wait referrals accurately and within required timescales.
• Create, book and monitor referrals using NHS e-Referral Service (e-RS).
• Monitor e-RS worklists and follow up outstanding, rejected or incomplete referrals.
• Process incoming hospital letters, discharge summaries and other clinical correspondence through EMIS Web.
• Ensure correspondence requiring clinical action is appropriately directed to the relevant clinician.
• Prepare referral letters and other clinical documentation.
• Liaise with hospitals, consultants, community services and other healthcare providers.
• Deal with patient queries relating to referrals and appointments in a professional and sensitive manner.
• Maintain accurate patient records and ensure information is recorded appropriately on EMIS Web.
• Maintain strict confidentiality and comply with GDPR, information governance and practice policies.
• Prioritise workload according to clinical urgency and deadlines.
• Support the wider practice team with general administrative and secretarial duties.
• Participate in practice training, meetings and quality improvement activities as required.

About the Candidate

We are looking for someone who is:

• Experienced in a medical secretary or healthcare administration role.
• Ideally experienced within a GP practice or NHS setting.
• Confident using EMIS Web and NHS e-RS.
• Highly organised with excellent attention to detail.
• Able to manage a busy workload and competing priorities.
• A confident and professional communicator.
• Able to work independently whilst also being an effective team member.
• Patient-focused, approachable and compassionate.
• Reliable, flexible and able to remain calm under pressure.
• Committed to confidentiality and high standards of patient care.

Person Specification

Criteria

Essential

Desirable

Experience

Experience in medical secretarial/healthcare administration

Previous GP practice experience

EMIS Web

Experience using EMIS Web

Experience with EMIS workflows/tasks

e-RS

Experience using NHS e-Referral Service

Knowledge of NHS referral pathways

Communication

Excellent written and verbal communication skills

Experience liaising with secondary care

Organisation

Excellent organisational and time-management skills

Experience managing high-volume referrals

IT Skills

Good general IT skills and Microsoft Office

Experience with other NHS clinical systems

Accuracy

High level of accuracy and attention to detail

Experience processing clinical correspondence

Teamwork

Able to work effectively as part of a multidisciplinary team

Previous experience working within a GP team

Confidentiality

Understanding of patient confidentiality and GDPR

Knowledge of NHS information governance

Personal qualities

Professional, reliable, flexible, approachable and patient-focused

Commitment to continuous improvement

Additional Requirements

The successful candidate will be required to complete relevant mandatory training, including information governance and safeguarding, and comply with all Hook Surgery policies and procedures.

This post is subject to the appropriate pre-employment checks, including references and right-to-work verification.

Person Specification

Qualifications

Essential

• Good standard of general education.
• Willingness to undertake mandatory and role-specific training.

Desirable

• Medical Secretarial qualification or equivalent experience.
• NHS or GP practice administration training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hook Surgery

Address

The Merritt Medical Centre

Merritt Gardens

CHESSINGTON

Surrey

KT9 2GY

United Kingdom

Employer's website

https://www.hooksurgerychessington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will be responsible for delivering a broad range of general practice nursing services, including health promotion, preventative healthcare, immunisation and vaccination, wound care, screening and long-term condition management.

The Practice Nurse will work collaboratively with GPs, Healthcare Assistants, Clinical Pharmacists, First Contact Physiotherapists and administrative staff to ensure patients receive safe, effective, compassionate and appropriate care.

The post holder will work within their professional competence and the NMC Code, recognising when further advice, support or clinical escalation is required.

The Practice Nurse will undertake a varied programme of clinical consultations and procedures, including:

• General nursing assessments and consultations.
• Routine observations, including blood pressure, pulse, oxygen saturations, temperature, weight and BMI.
• New patient health assessments.
• NHS Health Checks.
• Health promotion and lifestyle advice.
• Cardiovascular risk assessment.
• Smoking cessation and healthy lifestyle support.
• Wound assessment and management.
• Dressings and wound care.
• Suture and clip removal.
• ECG recording.
• Urinalysis and appropriate investigations.
• Blood sampling where trained and competent.
• Spirometry and respiratory assessments where appropriately trained.
• Ear care where appropriately trained.
• Supporting minor illness and appropriate escalation of patients where required.
• Patient education and self-management advice.
• Comply with the practice Infection Prevention and Control policy.
• Follow appropriate hand hygiene procedures.
• Use PPE appropriately.
• Maintain safe clinical environments.
• Dispose of clinical waste and sharps appropriately.
• Maintain appropriate standards of cleanliness and infection control within the treatment room.
• Report infection control concerns to the appropriate person.

• The Practice Nurse will actively promote preventative healthcare and support patients to improve their health and wellbeing.

  This may include:

  • Healthy lifestyle advice.
  • Weight management.
  • Smoking cessation.
  • Alcohol awareness.
  • Exercise and physical activity.
  • Cardiovascular risk reduction.
  • Diabetes prevention and management.
  • Respiratory health.
  • Vaccination awareness.
  • Screening programmes.
  • Self-management of long-term conditions.
• Participate in infection control audits where required.

• The Practice Nurse will contribute to the practice's clinical governance programme by:

  • Participating in clinical audits.
  • Contributing to quality improvement projects.
  • Participating in significant event reviews.
  • Identifying opportunities to improve patient care.
  • Following evidence-based clinical guidance.
  • Supporting implementation of national and local healthcare initiatives.
  • Maintaining awareness of relevant changes in primary care.
  • Contributing to practice meetings where appropriate.
  • Supporting the practice to meet CQC, NHS and contractual requirements.

Person Specification

Experience

Essential

• Experience using a clinical software system
• Attention to detail
• Excellent communication skills
• Very organised
• Well presented
• Ability to work under pressure

Desirable

• Experience in an NHS GP Practice
• Experience using EMIS Web
• Diabetes lead experience

Qualifications

Essential

• RCN qualification
• NMC registration
• Cytology trained taking Smears/HPV
• Immunisations child & travel
• Wound care
• Experience with Chronic Disease Reviews

Desirable

• Spirometry
• FeNo trained
• Specialist qualification in Diabetes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hook Surgery

Address

Hook Surgery

The Merritt Medical Centre

CHESSINGTON

Surrey

KT9 2GY

United Kingdom

Employer's website

https://www.hooksurgerychessington.nhs.uk/ (Opens in a new tab)