Job description

Job responsibilities

1x PCN Care Coordinator/HCA wanted at North Lambeth Primary Care Network

Role Title

PCN Care Coordinator/HCA

Grade/Salary

Salary: £29,250

Hours

37.5 hours per week.

Duration

Permanent

Reporting to

PCN Network Manager

Location

Mawbey Group Practice - North Lambeth Primary Care Network

Key responsibilities

Scope and Authority

Scope of role and levels of authority are as defined within this job description. The postholder will be expected to undertake clinical tasks and duties that have been delegated to them and follow clear protocols.

Key result areas

• Communication
• Communicate effectively with other team members. Attend PCN clinical Co-ordinator meetings
• Communicate effectively with patients and carers, being transparent about the limits of their competence, checking that patients concerns are addressed, and recognising their needs for alternative methods of communication.
• Assist in raising awareness of health and well-being, and how it can be promoted.
• Maintain the nursing notice board in the waiting room and promote good health with educational material liaising with patient services staff as required.
• Respond to requests from patients and clinical staff for health information leaflets within their area of competency.
• Use problem resolution skills to defuse difficult situations so that the patient feels heard and that their concerns are acted on and complaints are resolved.
• Communicate immediately with senior clinical colleagues when unsure of own competency or how to address patients needs.

Information Management

• Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate.
• Maintain confidentiality of information relating to patients, relatives, staff and the practice
• Take the necessary precautions when transmitting information.
• Use standardised codes and templates to record clinical activity for monitoring and audit.

Service development and quality

• Ensure own actions are consistent with clinical governance systems and to practise in accordance with agreed standards of care.
• Understand the clinical governance aspects of the role and alert senior staff of any clinical risk.
• Contribute to the preparation of local guidelines, protocols and standards
• Enable patients to access appropriate professionals in the team.
• Working with members of the nursing team operate the clinical stock control
• Be aware of current approaches, including research, to the management of patient care within general practice
• Alert team leader and Practice managers to areas of practice that could change to enhance the effectiveness and efficiency of the practice and actively contributing to the development of an improvement culture.

Professional development

• Take responsibility for own development and learning, including participating in supervision and recording own personal development.
• To participate in annual appraisal process both at practice level and PCN level
• Work with management on any new training requirements.
• Understand the roles and responsibilities of other members of the practice.
• Understand the legal issues pertinent to the role
• Assist where appropriate in current clinical audit.
• Maintain skills to administer first aid and resuscitation
• Have a working knowledge of local Vulnerable Adults and child protection procedures

Health, Safety and Security

• Identify and manage risk in relation to work activities
• Adopt management of infection hazards including:

1. Hand washing
2. Universal hygiene procedures
3. Collection and handling of laboratory specimens
4. Segregation and disposal of waste materials including blood and body fluid spillages
5. Decontamination of clinical equipment
6. Reporting of sharps injuries
7. Assist patients and colleagues in adopting sound infection control measures
8. Practise safe management of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health.
9. Calibrate clinical equipment as required reporting any faults to the team leader.

General

• To undertake any reasonable duties that aid the smooth running of the practice including participating in the good housekeeping/domestic needs of the Practice.

Person Specification

Personal Qualities & Attributes

Essential

• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
• Able to work as part of a team
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.
• Excellent negotiating skills
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PCN and the various Practice teams
• Demonstrates personal accountability, emotional resilience and works well under pressure

Skills and knowledge

Essential

• Knowledge of the personalised care approach
• Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports
• Creative problem solver and willing to search for hard-to-find information

Desirable

• Knowledge of general practice clinical systems, such as, EMIS ERS, Footfall
• Ability to read large amounts of information and extract the salient points, to analyse data and report on findings

Other

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Access to own transport and ability to travel across the locality on a regular basis
• Continued commitment to improve skills and ability in new areas of work

Experience

Essential

• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)
• Experience of data collection and providing monitoring information to assess the impact of services
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of working with or in general practice
• Working in a multi-disciplinary setting where influence and negotiation is required
• Knowledge/familiarity with medical terminology

Desirable

• Experience of supporting people, their families and carers in a related role (including unpaid work)
• Experience in use of databases
• Vulnerable adults awareness
• Experience of care of the elderly

Qualifications

Essential

• ECDL or equivalent
• Diploma/ HNC level (or relevant experience)
• NVQ Level 2 Business Administration (or relevant experience)
• Demonstrable commitment to professional and personal
• development
• HCA Qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hurley Group

Address

Mawbey Group Practice

39 Wilcox Close

London

SW8 2UD

United Kingdom

Employer's website

http://hurleygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Your clinical responsibilities will include:

• Undertaking face-to-face and telephone consultations in accordance with the practice timetable.
• Assessing, diagnosing and managing patients presenting with undifferentiated and undiagnosed problems.
• Making professional and autonomous clinical decisions regarding patient care.
• Developing and reviewing individualised care plans in partnership with patients.
• Managing patients with acute and long-term conditions in accordance with evidence-based guidelines and practice protocols.
• Providing preventative care, health promotion, screening and health education.
• Prescribing safely and appropriately in accordance with current legislation, professional standards and relevant guidelines.
• Reviewing and authorising acute and repeat prescriptions.
• Making appropriate referrals and working collaboratively with other healthcare professionals and services.
• Undertaking home visits where clinically appropriate.
• Maintaining clear, accurate and contemporaneous clinical records.
• Completing referrals, correspondence and other clinical documentation in a timely manner.
• Contributing to QOF, clinical audit, quality improvement and other data collection requirements.
• Participating in clinical meetings and multidisciplinary team working.
• Contributing to non-patient-facing clinical management and service development activities.
• Supporting clinical leadership and development within an agreed area of responsibility, where appropriate.

The post-holder will be expected to undertake the normal duties and responsibilities associated with working as a GP within primary care and to work in accordance with GMC standards, Good Medical Practice and relevant NHS requirements.

Professional Development and Support

At North Lambeth PCN, we recognise the importance of providing GPs with the support and opportunities they need to develop their careers.

You will benefit from:

• A supportive and collaborative multidisciplinary team.
• Access to the wider NLPCN network and expertise across six practices.
• Support to attend mandatory and additional professional development training.
• Access to a dedicated training budget for continuing professional development.
• Opportunities to develop additional clinical and leadership skills.
• Opportunities to participate in audit, quality improvement and service development.
• Exposure to innovative projects involving primary care, hospital and mental health services.
• A strong learning and training culture within an accredited multidisciplinary environment.
• Opportunities to contribute to clinical leadership and develop areas of professional interest.

Package and Benefits

We offer:

• Competitive sessional rate
• 6 weeks' annual leave, pro rata
• NHS Pension enrolment
• Permanent contract
• Contract largely in line with the BMA model contract
• Employee Assistance Programme
• Training budget for continuing professional development
• Support from the wider North Lambeth Primary Care Network
• Opportunities for career development and progression
• A supportive, collaborative and learning-focused working environment

Governance, Quality and Professional Responsibilities

The successful candidate will be expected to contribute to the safe and effective running of the service and to comply with all relevant practice and PCN policies and procedures.

This includes:

• Maintaining patient confidentiality and complying with data protection and information governance requirements.
• Working within relevant clinical, professional and regulatory standards.
• Participating in clinical audit, quality improvement and service evaluation.
• Identifying and raising issues relating to clinical quality, patient safety and risk.
• Maintaining accurate and appropriate clinical records.
• Contributing to clinical governance and practice development.
• Maintaining professional competence through continuing professional development.
• Supporting equality, diversity and inclusion across the service.
• Complying with health and safety and infection prevention and control procedures.
• Communicating effectively with patients, carers, colleagues and other healthcare professionals.

Equality, Diversity and Inclusion

North Lambeth PCN is committed to developing and sustaining a diverse and inclusive workforce.

We value the contribution of individuals from different backgrounds and are committed to ensuring that our services and working environment are welcoming, respectful and inclusive.

The successful candidate will be expected to respect the privacy, dignity, needs, beliefs and individual circumstances of patients, carers and colleagues and to work in accordance with relevant equality, diversity and human rights legislation.

Package and Benefits

We offer:

• Competitive sessional rate
• 6 weeks' annual leave, pro rata
• NHS Pension enrolment
• Permanent contract
• Contract largely in line with the BMA model contract
• Employee Assistance Programme
• Training budget for continuing professional development
• Support from the wider North Lambeth Primary Care Network
• Opportunities for career development and progression
• A supportive, collaborative and learning-focused working environment

Governance, Quality and Professional Responsibilities

The successful candidate will be expected to contribute to the safe and effective running of the service and to comply with all relevant practice and PCN policies and procedures.

This includes:

• Maintaining patient confidentiality and complying with data protection and information governance requirements.
• Working within relevant clinical, professional and regulatory standards.
• Participating in clinical audit, quality improvement and service evaluation.
• Identifying and raising issues relating to clinical quality, patient safety and risk.
• Maintaining accurate and appropriate clinical records.
• Contributing to clinical governance and practice development.
• Maintaining professional competence through continuing professional development.
• Supporting equality, diversity and inclusion across the service.
• Complying with health and safety and infection prevention and control procedures.
• Communicating effectively with patients, carers, colleagues and other healthcare professionals.

Equality, Diversity and Inclusion

North Lambeth PCN is committed to developing and sustaining a diverse and inclusive workforce.

We value the contribution of individuals from different backgrounds and are committed to ensuring that our services and working environment are welcoming, respectful and inclusive.

The successful candidate will be expected to respect the privacy, dignity, needs, beliefs and individual circumstances of patients, carers and colleagues and to work in accordance with relevant equality, diversity and human rights legislation.

Person Specification

What We Are Looking For

Essential

• We are looking for a GP who is:
• A qualified and registered General Practitioner with the GMC.
• Included on the NHS Performers List.
• Eligible to work in the UK.
• Can be newly qualified or having completed GP training within the last two years.
• Caring, approachable and committed to delivering high-quality patient-centred care.
• Able to work effectively and collaboratively within a multidisciplinary team.
• Committed to professional development, lifelong learning and reflective practice.
• Able to demonstrate good clinical judgement and a commitment to safe and effective patient care.
• Interested in contributing to the wider development of primary care services.
• Committed to equality, diversity, inclusion and treating patients, carers and colleagues with dignity and respect.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hurley Group

Address

North Lambeth Primary Care Network - Waterloo Health Centre

114-118 Lower Marsh

Waterloo

London

SE1 7AE

United Kingdom

Employer's website

http://hurleygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

2x PCN Care Coordinators wanted at North Lambeth Primary Care Network

Role Title

PCN Care Coordinator

Grade/Salary

upto £28K (pro rata)

Hours

Full time - 37.5 and Part Time - 22.5 hours per week.

Duration

Permanent

Reporting to

PCN Network Manager

Location

North Lambeth member practices for the Primary Care Network

Key responsibilities

1. Undertake work in line with PCN directed priorities.

2. Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids

3. Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance

4. Raise awareness of health promotion and NHS health checks in practices

5. Work with Member Practices to facilitate the .

6. Evaluate treatment programmes that promote health and well-being

7. Co-ordinate clinics, liaising with the schedulers and contacting the identified patients with appointments.

8. Manage patient initiated calls for help/signposting etc, booking into named GP urgent care slots/tel slots if necessary.

9. Document and monitor aspects of patient co-ordination and service delivery, supporting data collection and audit using the patient administration system

10. Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or emergency situation, alerting the team or enabling a rapid response.

11. Dependant on work plans, there may be a requirement to work across different tumour groups and teams.

12. Organise and prioritise own workload the postholder should be comfortable working independently and as a committed member of the multi-disciplinary team.

13. Support national screening programmes

14. Support immunisation programmes

15. Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact

16. Direct liaison with multi agencies to coordinate care for patients

17. Refer to PCN social prescribing link workers were a patient is identified as potentially benefitting from this service

18. To support patient/carer contact roles, and collate patient and carer feedback on their experiences

19. Support Quality and Outcome Frameworks and other DES/LES specifications

20. Maintain and develop engagement with all practice staff and encourage best practice

21. Act as the first port of call for patients, in their caseload in relation to their care.

22. Bring together all of a persons identified care and support needs, and explore their options to meet these into a single personalised care and support plan (PCSP), in line with PCSP best practice

23. Help people to manage their needs, answering their queries and supporting them to make appointments

24. Support people to take up training, employment and access appropriate benefits where eligible

25. Raise awareness of shared decision-making and decision support tools, and assist people to be more prepared to have a shared decision-making conversation

26. Ensure that people have good quality information to help them make choices about their care

27. Support people to understand their level of knowledge, skills and confidence their Activation level when engaging with their health and wellbeing, including using the Patient Activation Measure

28. Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing

29. Explore and assist people to access personal health budgets where appropriate

30. Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers and other primary care roles

31. Support the coordination and delivery of MDTs within PCNs. - Manage MDT meetings for this patients and identifying issues to be addressed, liaising with other agencies if necessary as well as GPs, Pharmacists and Nursing team.

32. Liaise directly with Care Homes and other key providers, to identify patients for discussion at MDT, and compile and circulate relevant information to attendees

33. Other duties as defined by the PCN as necessary

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, their carers, practice or staff information. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, or the members practices may only be divulged to authorised persons in accordance with PGPA policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager.

This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.

Person Specification

Personal Qualities & Attributes

Essential

• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
• Able to work as part of a team
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.
• Excellent negotiating skills
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PCN and the various Practice teams
• Demonstrates personal accountability, emotional resilience and works well under pressure

Skills and knowledge

Essential

• Knowledge of the personalised care approach
• Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports
• Creative problem solver and willing to search for hard-to-find information

Desirable

• Knowledge of general practice clinical systems, such as, EMIS ERS, Footfall
• Ability to read large amounts of information and extract the salient points, to analyse data and report on findings

Other

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Access to own transport and ability to travel across the locality on a regular basis
• Continued commitment to improve skills and ability in new areas of work

Experience

Essential

• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)
• Experience of data collection and providing monitoring information to assess the impact of services
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of working with or in general practice
• Working in a multi-disciplinary setting where influence and negotiation is required
• Knowledge/familiarity with medical terminology

Desirable

• Experience of supporting people, their families and carers in a related role (including unpaid work)
• Experience in use of databases
• Vulnerable adults awareness
• Experience of care of the elderly

Qualifications

Essential

• ECDL or equivalent
• Diploma/ HNC level (or relevant experience)
• NVQ Level 2 Business Administration (or relevant experience)
• Demonstrable commitment to professional and personal
• development

Desirable

• Training in motivational coaching and interviewing or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hurley Group

Address

Waterloo Health Centre

Lower Marsh

London

SE1 7AE

United Kingdom

Employer's website

http://hurleygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Your clinical responsibilities will include:

• Undertaking face-to-face and telephone consultations in accordance with the practice timetable.
• Assessing, diagnosing and managing patients presenting with undifferentiated and undiagnosed problems.
• Making professional and autonomous clinical decisions regarding patient care.
• Developing and reviewing individualised care plans in partnership with patients.
• Managing patients with acute and long-term conditions in accordance with evidence-based guidelines and practice protocols.
• Providing preventative care, health promotion, screening and health education.
• Prescribing safely and appropriately in accordance with current legislation, professional standards and relevant guidelines.
• Reviewing and authorising acute and repeat prescriptions.
• Making appropriate referrals and working collaboratively with other healthcare professionals and services.
• Undertaking home visits where clinically appropriate.
• Maintaining clear, accurate and contemporaneous clinical records.
• Completing referrals, correspondence and other clinical documentation in a timely manner.
• Contributing to QOF, clinical audit, quality improvement and other data collection requirements.
• Participating in clinical meetings and multidisciplinary team working.
• Contributing to non-patient-facing clinical management and service development activities.
• Supporting clinical leadership and development within an agreed area of responsibility, where appropriate.

The post-holder will be expected to undertake the normal duties and responsibilities associated with working as a GP within primary care and to work in accordance with GMC standards, Good Medical Practice and relevant NHS requirements.

Professional Development and Support

At North Lambeth PCN, we recognise the importance of providing GPs with the support and opportunities they need to develop their careers.

You will benefit from:

• A supportive and collaborative multidisciplinary team.
• Access to the wider NLPCN network and expertise across six practices.
• Support to attend mandatory and additional professional development training.
• Access to a dedicated training budget for continuing professional development.
• Opportunities to develop additional clinical and leadership skills.
• Opportunities to participate in audit, quality improvement and service development.
• Exposure to innovative projects involving primary care, hospital and mental health services.
• A strong learning and training culture within an accredited multidisciplinary environment.
• Opportunities to contribute to clinical leadership and develop areas of professional interest.

Package and Benefits

We offer:

• Competitive sessional rate
• 6 weeks' annual leave, pro rata
• NHS Pension enrolment
• Permanent contract
• Contract largely in line with the BMA model contract
• Employee Assistance Programme
• Training budget for continuing professional development
• Support from the wider North Lambeth Primary Care Network
• Opportunities for career development and progression
• A supportive, collaborative and learning-focused working environment

Governance, Quality and Professional Responsibilities

The successful candidate will be expected to contribute to the safe and effective running of the service and to comply with all relevant practice and PCN policies and procedures.

This includes:

• Maintaining patient confidentiality and complying with data protection and information governance requirements.
• Working within relevant clinical, professional and regulatory standards.
• Participating in clinical audit, quality improvement and service evaluation.
• Identifying and raising issues relating to clinical quality, patient safety and risk.
• Maintaining accurate and appropriate clinical records.
• Contributing to clinical governance and practice development.
• Maintaining professional competence through continuing professional development.
• Supporting equality, diversity and inclusion across the service.
• Complying with health and safety and infection prevention and control procedures.
• Communicating effectively with patients, carers, colleagues and other healthcare professionals.

Equality, Diversity and Inclusion

North Lambeth PCN is committed to developing and sustaining a diverse and inclusive workforce.

We value the contribution of individuals from different backgrounds and are committed to ensuring that our services and working environment are welcoming, respectful and inclusive.

The successful candidate will be expected to respect the privacy, dignity, needs, beliefs and individual circumstances of patients, carers and colleagues and to work in accordance with relevant equality, diversity and human rights legislation.

Package and Benefits

We offer:

• Competitive sessional rate
• 6 weeks' annual leave, pro rata
• NHS Pension enrolment
• Permanent contract
• Contract largely in line with the BMA model contract
• Employee Assistance Programme
• Training budget for continuing professional development
• Support from the wider North Lambeth Primary Care Network
• Opportunities for career development and progression
• A supportive, collaborative and learning-focused working environment

Governance, Quality and Professional Responsibilities

The successful candidate will be expected to contribute to the safe and effective running of the service and to comply with all relevant practice and PCN policies and procedures.

This includes:

• Maintaining patient confidentiality and complying with data protection and information governance requirements.
• Working within relevant clinical, professional and regulatory standards.
• Participating in clinical audit, quality improvement and service evaluation.
• Identifying and raising issues relating to clinical quality, patient safety and risk.
• Maintaining accurate and appropriate clinical records.
• Contributing to clinical governance and practice development.
• Maintaining professional competence through continuing professional development.
• Supporting equality, diversity and inclusion across the service.
• Complying with health and safety and infection prevention and control procedures.
• Communicating effectively with patients, carers, colleagues and other healthcare professionals.

Equality, Diversity and Inclusion

North Lambeth PCN is committed to developing and sustaining a diverse and inclusive workforce.

We value the contribution of individuals from different backgrounds and are committed to ensuring that our services and working environment are welcoming, respectful and inclusive.

The successful candidate will be expected to respect the privacy, dignity, needs, beliefs and individual circumstances of patients, carers and colleagues and to work in accordance with relevant equality, diversity and human rights legislation.

Person Specification

What We Are Looking For

Essential

• We are looking for a GP who is:
• A qualified and registered General Practitioner with the GMC.
• Included on the NHS Performers List.
• Eligible to work in the UK.
• Can be newly qualified or having completed GP training within the last two years.
• Caring, approachable and committed to delivering high-quality patient-centred care.
• Able to work effectively and collaboratively within a multidisciplinary team.
• Committed to professional development, lifelong learning and reflective practice.
• Able to demonstrate good clinical judgement and a commitment to safe and effective patient care.
• Interested in contributing to the wider development of primary care services.
• Committed to equality, diversity, inclusion and treating patients, carers and colleagues with dignity and respect.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hurley Group

Address

North Lambeth Primary Care Network - Mawbey Group Practice

39 Wilcox Close

Vauxhall

London

SW8 2UD

United Kingdom

Employer's website

http://hurleygroup.co.uk/ (Opens in a new tab)