Job summary

30-month term: This post is offered as a FTC for candidates outside the NHS or as a secondment for those employed by an NHS organisation.

Please note: This is only open to applicants currently working within the East of England. Please includeyour work area when stating your current employer.

Do you want to help deliver a new programme that will make a difference across Essex? WorkWell supports people whose health affects their ability to find, stay in or return to work. Working with partners across health, care, local government, the voluntary sector and employment services, the programme will help residents improve their health, wellbeing, confidence and independence while accessing employment opportunities. We are looking for people passionate about partnership working, improvement and supporting local communities.

The WorkWell Triage Officer will manage referrals, complete eligibility checks, coordinate onboarding and provide high-quality administrative support. As a first point of contact, you will ensure timely access to support and efficient referral processing.

Working with NHS organisations, Primary Care Networks, local authorities, employment support providers and voluntary sector partners, you will maintain accurate records, support programme administration and signpost individuals to alternative services where appropriate. This is an excellent opportunity for an organised, customer-focused individual committed to improving outcomes for local residents.

Main duties of the job

You will require excellent organisational skills and the ability to manage sensitive information whilst providing a positive experience for participants and stakeholders. You will work collaboratively with WorkWell colleagues and partner organisations, providing support to inductions, and sharing knowledge of programme processes where appropriate. You will participate in training and development activities to maintain specialist programme knowledge as well as share learning and good practice across the programme team.

You should be confident in using your own initiative and working independently as needed to deliver on requirements of the role. You will be proficient in using software required to develop reports to deliver high quality documents through Microsoft suite (Word, PowerPoint, Excel). Strong attention to detail is essential, as you will be required to maintain accurate records to support contract monitoring and programme assurance as needed. You should possess good negotiation skills and the ability to build strong working relationships, enabling you to influence when needed, in order to deliver effectively through others.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year

Contract

Fixed term

Duration

30 months

Working pattern

Full-time

Reference number

D9708-MSE574

Job locations

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Job description

Job responsibilities

The Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.

The WorkWell Triage Officer will play a key role in supporting access to the WorkWell programme by managing referrals, undertaking eligibility and suitability checks, coordinating participant onboarding and providing high-quality administrative support. The postholder will act as an initial point of contact for participants, referrers and delivery partners, ensuring referrals are processed efficiently and in accordance with programme requirements.

Working across a complex partnership including NHS organisations, Primary Care Networks, local authorities, employment support providers and voluntary sector organisations, the postholder will support timely access to services, maintain accurate records and provide signposting where individuals are not eligible for support.

The role requires excellent organisational skills, attention to detail and the ability to manage sensitive information whilst providing a positive experience for participants and stakeholders.

As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the WorkWell programme in delivering on the three fundamental shifts set out in the NHS 10-year plan:

• From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.

KEY DUTIES AND RESPONSIBILITIES

To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:

Policy and service development

• Support implementation of WorkWell referral and triage processes.
• Ensure activity is undertaken in accordance with programme guidance, information governance requirements and ICB policies.
• Support continuous improvement of referral pathways and onboarding processes.
• Contribute to reviews of participant journeys and service processes.
• Identify operational issues and escalate improvement opportunities appropriately.

Strategy and analysis

• Understanding of complex data relating to the Essex WorkWell service
• Helps present insights and reports, drawing on complex data, that can be used to inform decision making and delivery
• Use of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverables
• Review referral information and undertake initial eligibility and suitability assessments against WorkWell criteria.
• Maintain accurate programme records and management information systems.
• Produce reports and monitoring information to support programme assurance and performance management.
• Support data quality checks and contribute to programme reporting requirements.
• Monitor referral throughput and onboarding timescales to support effective programme delivery.

Planning and organisation

• Support development and delivery of project plans relating to WorkWell, helping develop effective arrangements to support governance, risk management, escalations and reporting
• Manage competing priorities, prioritizing own resources to effectively deliver agreed tasks or projects
• Ensure accurate reporting and records management
• Process referrals and expressions of interest within agreed timescales.
• Coordinate participant onboarding activities between referrers, providers and programme partners.
• Maintain effective tracking systems and case records.
• Organise meetings, maintain action logs and support programme administration.
• Prioritise workload effectively to meet service standards and performance targets.
• Support delivery of programme objectives through effective administrative coordination.

Communications and Partnerships

• Act as a first point of contact for referral enquiries.
• Communicate effectively with participants, healthcare professionals, providers and partner organisations.Provide advice regarding eligibility criteria and referral processes.
• Provide advice regarding eligibility criteria and referral processes.
• Support effective relationships with commissioned providers and Local WorkWell Partnerships.
• Signpost individuals to alternative support where WorkWell eligibility criteria are not met.
• Handle sensitive and confidential information professionally and appropriately
• Work collaboratively, modelling inclusive, respectful and compassionate behaviours
• Supports development of high quality written and verbal briefings
• Build strong, trust-based relationships across the ICB as needed

Financial and resource management

• Supports delivery of budget for WorkWell, including effective budget reporting as required
• Ensure effective use of programme systems and resources.
• Maintain accurate records to support contract monitoring and programme assurance.
• Support collection of information required for contract and performance monitoring.
• Contribute to achievement of value for money through efficient administrative processes.

Team management and capability building

• Work collaboratively with WorkWell colleagues and partner organisations.
• Support induction and sharing of programme processes where appropriate.
• Contribute to a culture of continuous learning and service improvement.
• Participate in training and development activities to maintain specialist programme knowledge.
• Share learning and good practice across the programme team.
• Able to influence in order to deliver effectively through others

Other

• Use initiative and work independently as needed to deliver on requirements of the role
• Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
• Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel)

Flexibility and evolving responsibilities

As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.

KEY RELATIONSHIPS

The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:

• WorkWell Programme Team
• Head of Learning and Change
• Learning and Change Lead
• Senior Programme Communications Officer, WorkWell
• Primary Care Networks
• GP Practices
• Integrated Neighbourhood Teams
• Local WorkWell Partnerships
• Employment Support Providers
• Voluntary, Community and Social Enterprise Organisations
• Local Authority Teams
• DWP and Employment Services
• WorkWell Participants and Referrers

Job description Job responsibilities The Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.The WorkWell Triage Officer will play a key role in supporting access to the WorkWell programme by managing referrals, undertaking eligibility and suitability checks, coordinating participant onboarding and providing high-quality administrative support. The postholder will act as an initial point of contact for participants, referrers and delivery partners, ensuring referrals are processed efficiently and in accordance with programme requirements.Working across a complex partnership including NHS organisations, Primary Care Networks, local authorities, employment support providers and voluntary sector organisations, the postholder will support timely access to services, maintain accurate records and provide signposting where individuals are not eligible for support.The role requires excellent organisational skills, attention to detail and the ability to manage sensitive information whilst providing a positive experience for participants and stakeholders.As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the WorkWell programme in delivering on the three fundamental shifts set out in the NHS 10-year plan:From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.KEY DUTIES AND RESPONSIBILITIESTo deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:Policy and service developmentSupport implementation of WorkWell referral and triage processes.Ensure activity is undertaken in accordance with programme guidance, information governance requirements and ICB policies.Support continuous improvement of referral pathways and onboarding processes.Contribute to reviews of participant journeys and service processes.Identify operational issues and escalate improvement opportunities appropriately.Strategy and analysisUnderstanding of complex data relating to the Essex WorkWell serviceHelps present insights and reports, drawing on complex data, that can be used to inform decision making and deliveryUse of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverablesReview referral information and undertake initial eligibility and suitability assessments against WorkWell criteria.Maintain accurate programme records and management information systems.Produce reports and monitoring information to support programme assurance and performance management.Support data quality checks and contribute to programme reporting requirements.Monitor referral throughput and onboarding timescales to support effective programme delivery.Planning and organisationSupport development and delivery of project plans relating to WorkWell, helping develop effective arrangements to support governance, risk management, escalations and reportingManage competing priorities, prioritizing own resources to effectively deliver agreed tasks or projectsEnsure accurate reporting and records managementProcess referrals and expressions of interest within agreed timescales.Coordinate participant onboarding activities between referrers, providers and programme partners.Maintain effective tracking systems and case records.Organise meetings, maintain action logs and support programme administration.Prioritise workload effectively to meet service standards and performance targets.Support delivery of programme objectives through effective administrative coordination.Communications and PartnershipsAct as a first point of contact for referral enquiries.Communicate effectively with participants, healthcare professionals, providers and partner organisations.Provide advice regarding eligibility criteria and referral processes.Provide advice regarding eligibility criteria and referral processes.Support effective relationships with commissioned providers and Local WorkWell Partnerships.Signpost individuals to alternative support where WorkWell eligibility criteria are not met.Handle sensitive and confidential information professionally and appropriatelyWork collaboratively, modelling inclusive, respectful and compassionate behavioursSupports development of high quality written and verbal briefingsBuild strong, trust-based relationships across the ICB as neededFinancial and resource managementSupports delivery of budget for WorkWell, including effective budget reporting as requiredEnsure effective use of programme systems and resources.Maintain accurate records to support contract monitoring and programme assurance.Support collection of information required for contract and performance monitoring.Contribute to achievement of value for money through efficient administrative processes.Team management and capability buildingWork collaboratively with WorkWell colleagues and partner organisations.Support induction and sharing of programme processes where appropriate.Contribute to a culture of continuous learning and service improvement.Participate in training and development activities to maintain specialist programme knowledge.Share learning and good practice across the programme team.Able to influence in order to deliver effectively through othersOtherUse initiative and work independently as needed to deliver on requirements of the rolePrimarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetingsAble to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel)Flexibility and evolving responsibilitiesAs the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.KEY RELATIONSHIPSThe post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:WorkWell Programme TeamHead of Learning and ChangeLearning and Change LeadSenior Programme Communications Officer, WorkWellPrimary Care NetworksGP PracticesIntegrated Neighbourhood TeamsLocal WorkWell PartnershipsEmployment Support ProvidersVoluntary, Community and Social Enterprise OrganisationsLocal Authority TeamsDWP and Employment ServicesWorkWell Participants and Referrers

Person Specification

Strategy & Analysis

Essential

• Able to present information clearly to support decision making.
• Understanding of the importance of evaluation and audits to support improvement.
• Experience using proven project management tools.

Partnerships & Communities

Essential

• Experience working across teams and organisations in the development and delivery of projects.
• Able to challenge decisions where needed.
• Able to effectively influence within areas of responsibility, escalating appropriately when necessary.

People & Culture

Essential

• Acts as a positive, compassionate and inclusive team member, demonstrating commitment to promoting diversity, inclusion and equality of opportunity.
• A strong team player, who is also able to use their own initiative.
• A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise.

Governance & Assurance

Essential

• Experience supporting delivery of projects that require collective decision-making and how to negotiate success in those situations.
• Understanding of the importance of effective corporate governance.
• Understanding of the route for decision-making within the ICB.

Qualifications

Essential

• Educated to Degree level (relevant focus) or equivalent managerial experience or Diploma plus evidence of additional training/experience to support the requirements of the role
• Evidence of sustained commitment to continuing professional development

Experience

Essential

• Experience of working in a relevant healthcare environment (NHS or other)
• Experience working in a senior administration / secretarial role, including provision of senior level administrative and project support and implementing administrative systems.
• Experience arranging meetings, preparing agendas and delivering effective minutes from meetings.

Personal Attributes and Values

Essential

• Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wide health system.
• A high level of self-awareness and emotional intelligence, with an understanding of own strengths and limitations.

Person Specification Strategy & Analysis Essential Able to present information clearly to support decision making. Understanding of the importance of evaluation and audits to support improvement. Experience using proven project management tools. Partnerships & Communities Essential Experience working across teams and organisations in the development and delivery of projects. Able to challenge decisions where needed. Able to effectively influence within areas of responsibility, escalating appropriately when necessary. People & Culture Essential Acts as a positive, compassionate and inclusive team member, demonstrating commitment to promoting diversity, inclusion and equality of opportunity. A strong team player, who is also able to use their own initiative. A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise. Governance & Assurance Essential Experience supporting delivery of projects that require collective decision-making and how to negotiate success in those situations. Understanding of the importance of effective corporate governance. Understanding of the route for decision-making within the ICB. Qualifications Essential Educated to Degree level (relevant focus) or equivalent managerial experience or Diploma plus evidence of additional training/experience to support the requirements of the role Evidence of sustained commitment to continuing professional development Experience Essential Experience of working in a relevant healthcare environment (NHS or other) Experience working in a senior administration / secretarial role, including provision of senior level administrative and project support and implementing administrative systems. Experience arranging meetings, preparing agendas and delivering effective minutes from meetings. Personal Attributes and Values Essential Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wide health system. A high level of self-awareness and emotional intelligence, with an understanding of own strengths and limitations.

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Job summary

3-year term: This post will be offered as a fixed-term contract for candidates from outside the NHS or as a secondment for those employed by an NHS organisation.

Please note: This opportunity is only open to applicants currently working within the East of England region. When stating your current employer, please also includethe area in which you work.

Do you want to help deliver a programme that will transform lives across Essex? WorkWell is a major investment supporting people whose health affects their ability to find, stay in or return to work. By bringing together partners from health, care, local government, employment services and the voluntary sector, the programme aims to improve health, wellbeing, confidence and access to employment for thousands of residents.

We are seeking an experienced Programme Lead to drive the development and delivery of the Essex WorkWell model. You will oversee the mobilisation and implementation of a £6.3 million programme, ensuring contractual, performance and outcome targets are achieved. Acting as the key link between the Essex system, the National Support Team and Regional Adviser, you will provide strategic leadership across organisational boundaries.

You will work closely with senior leaders and partners to embed learning, drive improvement and support system-wide adoption, ensuring WorkWell aligns with wider priorities including neighbourhood health, prevention, reducing economic inactivity and health and care transformation.

Main duties of the job

You will lead the strategic development and continual refinement of the Essex WorkWell operating model, ensuring alignment with national policy, local priorities and emerging evidence. You will interpret highly complex national guidance, legislation and policy and translate these into local strategies, frameworks and delivery plans. You will lead the development and implementation of system-wide policies, programmes and service improvements which impact across partner organisations and identify opportunities for innovation, service redesign and integration with wider health, care and employment pathways.

You should be experienced in strategic leadership in relevant commissioning functions as outlined in the ICB model blueprint and have substantial experience of working at a senior level in a relevant healthcare environment (NHS or other) and across complex health and care systems with demonstrable impact. Strong data analysis and interpretation skills involving highly complex data, including an understanding of analytical methods and how to use data to support Population Health Management is essential, along with the ability to use research and innovation effectively to improve outcomes. Accreditation or certification in learning and development, change management, project management or a related field would be desirable but is not essential.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 8c

Salary

£79,504 to £91,609 a year

Contract

Fixed term

Duration

3 years

Working pattern

Full-time

Reference number

D9708-MSE575

Job locations

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Job description

Job responsibilities

ROLE PURPOSE / SUMMARY

The Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.

The Head of Learning and Change is a senior strategic leadership role responsible for providing system-wide leadership for the Essex WorkWell Programme across a complex partnership of NHS organisations, local authorities, employment support providers, voluntary and community sector organisations and wider stakeholders.

The postholder will lead the development, implementation and continuous improvement of the Essex WorkWell delivery model, ensuring successful mobilisation and delivery of a 6.3 million pound programme and achievement of contractual, performance and outcome requirements. They will be responsible for translating national policy and programme requirements into local strategy and delivery plans that support both national objectives and local system priorities.

Operating with a high degree of autonomy, the postholder will act as the principal strategic link between the Essex system, the National Support Team and Regional Programme Adviser, providing expert advice on learning, change, service transformation and work and health integration.

The role will provide leadership across organisational boundaries, influencing senior leaders and partners where there may be competing priorities, differing organisational objectives and no established precedent. The postholder will be accountable for ensuring that WorkWell learning, behavioural change, performance improvement and system adoption are embedded across the Essex health and care system and aligned with wider transformation programmes including neighbourhood health, prevention, economic inactivity reduction and Local Government Reorganisation.

As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support WorkWell in delivering on the three fundamental shifts set out in the NHS 10-year plan

• From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.

KEY DUTIES AND RESPONSIBILITIES

To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:

Policy and service development

• Lead the strategic development and continual refinement of the Essex WorkWell operating model, ensuring alignment with national policy, local priorities and emerging evidence.
• Interpret highly complex national guidance, legislation and policy and translate these into local strategies, frameworks and delivery plans.
• Lead the development and implementation of system-wide policies, programmes and service improvements which impact across partner organisations.
• Identify opportunities for innovation, service redesign and integration with wider health, care and employment pathways.
• Lead the development of learning, capability and organisational development approaches that support sustainable system transformation.
• Ensure learning from programme delivery informs future strategy, policy development and commissioning decisions across Essex.
• Contribute to wider ICB strategic development and transformation agendas where there are significant interdependencies with WorkWell.

Strategy and analysis

• Lead the strategic analysis of complex performance, financial, workforce and population health information to support delivery of programme objectives.
• Interpret highly complex qualitative and quantitative data from multiple sources where there may be uncertainty, conflicting evidence or differing professional views.
• Develop strategic options and recommendations for senior leaders and partnership boards to inform decision making.
• Lead programme evaluation, benefits realisation and continuous improvement activities.
• Provide expert advice on learning, change management, behavioural change and system transformation.
• Produce high-level reports and briefings for Executive Directors, Boards, national programme teams and external stakeholders.
• Ensure service design and improvement activity is informed by lived experience, population need and evidence-based practice.
• Lead the identification and management of strategic delivery risks, dependencies and opportunities.

Planning and organisation

• Lead the strategic planning, mobilisation and delivery of the Essex WorkWell Programme across multiple organisations and sectors.
• Develop long-term plans and implementation strategies that support successful delivery of national and local objectives.
• Ensure appropriate governance, assurance and performance arrangements are in place to support programme oversight.
• Coordinate complex interdependent workstreams across multiple organisations, balancing competing priorities and resources.
• Lead recovery planning where delivery risks emerge and implement corrective action where required.
• Support the development of future sustainability plans and options for continuation beyond the funded programme period.

Communications and Partnerships

• Develop and maintain effective relationships with senior leaders across NHS organisations, local authorities, DWP, VCFSE organisations, providers and wider system partners.
• Influence strategic decision-making across organisational boundaries where there may be competing priorities, differing perspectives and significant barriers to agreement.
• Lead complex negotiations relating to programme delivery, partnership arrangements and service development.
• Present highly complex, sensitive and sometimes contentious information to Boards, senior leadership teams, advisory groups and wider stakeholder audiences.
• Act as an ambassador for WorkWell across Essex, building commitment, ownership and visible leadership support.
• Manage situations where programme performance, funding, delivery risks or organisational priorities may be subject to challenge or scrutiny.
• Establish and maintain effective relationships with national and regional programme leads to ensure compliance, effective reporting and adoption of best practice.
• Lead stakeholder engagement strategies that support behavioural change, service adoption and sustainable cultural change across the system.

Financial and resource management

• Hold responsibility for the effective management of the 6.3 million pound WorkWell programme budget and associated financial resources.
• Lead financial planning, monitoring and forecasting activities to ensure delivery within available resources.
• Ensure compliance with grant conditions, financial controls, governance requirements and audit standards.
• Identify and mitigate financial risks that may impact programme delivery or future funding.
• Ensure appropriate commissioning, procurement and contract management arrangements are implemented where required.
• Provide financial assurance and performance reporting to local, regional and national stakeholders.

Team management and capability building

• Provide strategic leadership to the WorkWell team and wider learning and change network.
• Lead recruitment, appraisal, performance management and workforce development activities.
• Create a culture of continuous learning, innovation and improvement.
• Develop leadership and capability across partner organisations to support delivery of work and health ambitions.
• Design and oversee learning and development programmes that support transformation at scale.
• Coach, support and influence senior leaders and stakeholders in leading change and service transformation.

Other

• Use initiative and work autonomously to deliver on requirements of the role
• Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
• Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel) add any other software requirements here if not specifically included above

KEY RELATIONSHIPS

The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:

• National WorkWell Programme Team
• Regional Programme Adviser
• DWP and Department of Health and Social Care representatives
• Essex ICB Executive and Senior Leadership Teams
• Local Authority Chief Officers and Directors
• Place-based partnerships
• Employment support providers
• Primary Care, Community and Acute Providers
• VCFSE leaders
• Employer representatives and business networks
• Neighbourhood Health Programme leads
• Wider transformation and commissioning leads
• SIRO, DPO and Information Governance teams
• Health & Wellbeing Board officers and senior staff

Job description Job responsibilities ROLE PURPOSE / SUMMARYThe Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.The Head of Learning and Change is a senior strategic leadership role responsible for providing system-wide leadership for the Essex WorkWell Programme across a complex partnership of NHS organisations, local authorities, employment support providers, voluntary and community sector organisations and wider stakeholders.The postholder will lead the development, implementation and continuous improvement of the Essex WorkWell delivery model, ensuring successful mobilisation and delivery of a 6.3 million pound programme and achievement of contractual, performance and outcome requirements. They will be responsible for translating national policy and programme requirements into local strategy and delivery plans that support both national objectives and local system priorities.Operating with a high degree of autonomy, the postholder will act as the principal strategic link between the Essex system, the National Support Team and Regional Programme Adviser, providing expert advice on learning, change, service transformation and work and health integration.The role will provide leadership across organisational boundaries, influencing senior leaders and partners where there may be competing priorities, differing organisational objectives and no established precedent. The postholder will be accountable for ensuring that WorkWell learning, behavioural change, performance improvement and system adoption are embedded across the Essex health and care system and aligned with wider transformation programmes including neighbourhood health, prevention, economic inactivity reduction and Local Government Reorganisation.As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support WorkWell in delivering on the three fundamental shifts set out in the NHS 10-year planFrom Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.KEY DUTIES AND RESPONSIBILITIESTo deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:Policy and service developmentLead the strategic development and continual refinement of the Essex WorkWell operating model, ensuring alignment with national policy, local priorities and emerging evidence.Interpret highly complex national guidance, legislation and policy and translate these into local strategies, frameworks and delivery plans.Lead the development and implementation of system-wide policies, programmes and service improvements which impact across partner organisations.Identify opportunities for innovation, service redesign and integration with wider health, care and employment pathways.Lead the development of learning, capability and organisational development approaches that support sustainable system transformation.Ensure learning from programme delivery informs future strategy, policy development and commissioning decisions across Essex.Contribute to wider ICB strategic development and transformation agendas where there are significant interdependencies with WorkWell.Strategy and analysisLead the strategic analysis of complex performance, financial, workforce and population health information to support delivery of programme objectives.Interpret highly complex qualitative and quantitative data from multiple sources where there may be uncertainty, conflicting evidence or differing professional views.Develop strategic options and recommendations for senior leaders and partnership boards to inform decision making.Lead programme evaluation, benefits realisation and continuous improvement activities.Provide expert advice on learning, change management, behavioural change and system transformation.Produce high-level reports and briefings for Executive Directors, Boards, national programme teams and external stakeholders.Ensure service design and improvement activity is informed by lived experience, population need and evidence-based practice.Lead the identification and management of strategic delivery risks, dependencies and opportunities.Planning and organisation Lead the strategic planning, mobilisation and delivery of the Essex WorkWell Programme across multiple organisations and sectors.Develop long-term plans and implementation strategies that support successful delivery of national and local objectives.Ensure appropriate governance, assurance and performance arrangements are in place to support programme oversight.Coordinate complex interdependent workstreams across multiple organisations, balancing competing priorities and resources.Lead recovery planning where delivery risks emerge and implement corrective action where required.Support the development of future sustainability plans and options for continuation beyond the funded programme period.Communications and PartnershipsDevelop and maintain effective relationships with senior leaders across NHS organisations, local authorities, DWP, VCFSE organisations, providers and wider system partners.Influence strategic decision-making across organisational boundaries where there may be competing priorities, differing perspectives and significant barriers to agreement.Lead complex negotiations relating to programme delivery, partnership arrangements and service development.Present highly complex, sensitive and sometimes contentious information to Boards, senior leadership teams, advisory groups and wider stakeholder audiences.Act as an ambassador for WorkWell across Essex, building commitment, ownership and visible leadership support.Manage situations where programme performance, funding, delivery risks or organisational priorities may be subject to challenge or scrutiny.Establish and maintain effective relationships with national and regional programme leads to ensure compliance, effective reporting and adoption of best practice.Lead stakeholder engagement strategies that support behavioural change, service adoption and sustainable cultural change across the system.Financial and resource managementHold responsibility for the effective management of the 6.3 million pound WorkWell programme budget and associated financial resources.Lead financial planning, monitoring and forecasting activities to ensure delivery within available resources.Ensure compliance with grant conditions, financial controls, governance requirements and audit standards.Identify and mitigate financial risks that may impact programme delivery or future funding.Ensure appropriate commissioning, procurement and contract management arrangements are implemented where required.Provide financial assurance and performance reporting to local, regional and national stakeholders.Team management and capability buildingProvide strategic leadership to the WorkWell team and wider learning and change network.Lead recruitment, appraisal, performance management and workforce development activities.Create a culture of continuous learning, innovation and improvement.Develop leadership and capability across partner organisations to support delivery of work and health ambitions.Design and oversee learning and development programmes that support transformation at scale.Coach, support and influence senior leaders and stakeholders in leading change and service transformation.OtherUse initiative and work autonomously to deliver on requirements of the rolePrimarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetingsAble to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel) add any other software requirements here if not specifically included above KEY RELATIONSHIPSThe post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:National WorkWell Programme TeamRegional Programme AdviserDWP and Department of Health and Social Care representativesEssex ICB Executive and Senior Leadership TeamsLocal Authority Chief Officers and DirectorsPlace-based partnershipsEmployment support providersPrimary Care, Community and Acute ProvidersVCFSE leadersEmployer representatives and business networksNeighbourhood Health Programme leadsWider transformation and commissioning leadsSIRO, DPO and Information Governance teamsHealth & Wellbeing Board officers and senior staff

Person Specification

Personal Attributes and Values

Essential

• Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wide health system.
• A high level of self-awareness and emotional intelligence, with an understanding of own strengths and limitations.

Experience

Essential

• Experience of managing sensitive situations with patients, families, or carers and/or with wider advocating agencies.
• Experience of leading and delivering complex and contentious change and transformation projects and / or programmes at scale.
• Knowledge of the health, care and local government landscape, including relevant legislation, policies and guidance.

People & Culture

Essential

• Commitment to continuous improvement, organisation learning and achieving positive outcomes.
• Evidence of compassionate leadership.
• Experience in promoting diversity, inclusion and equality of opportunity.

Strategy & Analysis

Essential

• Experience in scoping and delivering effective evaluations of projects and interventions.
• Experience working at a strategic level, using analytical skills to address complex problems.
• Able to identify policy implications and how to manage potential competing priorities / interests in developing strategies.

Partnerships & Communities

Essential

• Experience of working across organisational boundaries in the development and delivery of projects.
• Excellent influencing and negotiation skills.
• Able to represent the organisation credibly and positively in internal and external meetings.

Qualifications

Essential

• Educated to Masters level (relevant focus) or equivalent managerial experience
• Evidence of sustained commitment to continuing professional development

Governance & Assurance

Essential

• Experience of leading projects requiring collective decision-making.
• Understanding of the importance of effective corporate governance.
• Able to balance the need to seek relevant board and executive support for decisions with the ability to work autonomously to drive delivery of decisions.

Person Specification Personal Attributes and Values Essential Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wide health system. A high level of self-awareness and emotional intelligence, with an understanding of own strengths and limitations. Experience Essential Experience of managing sensitive situations with patients, families, or carers and/or with wider advocating agencies. Experience of leading and delivering complex and contentious change and transformation projects and / or programmes at scale. Knowledge of the health, care and local government landscape, including relevant legislation, policies and guidance. People & Culture Essential Commitment to continuous improvement, organisation learning and achieving positive outcomes. Evidence of compassionate leadership. Experience in promoting diversity, inclusion and equality of opportunity. Strategy & Analysis Essential Experience in scoping and delivering effective evaluations of projects and interventions. Experience working at a strategic level, using analytical skills to address complex problems. Able to identify policy implications and how to manage potential competing priorities / interests in developing strategies. Partnerships & Communities Essential Experience of working across organisational boundaries in the development and delivery of projects. Excellent influencing and negotiation skills. Able to represent the organisation credibly and positively in internal and external meetings. Qualifications Essential Educated to Masters level (relevant focus) or equivalent managerial experience Evidence of sustained commitment to continuing professional development Governance & Assurance Essential Experience of leading projects requiring collective decision-making. Understanding of the importance of effective corporate governance. Able to balance the need to seek relevant board and executive support for decisions with the ability to work autonomously to drive delivery of decisions.

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Job summary

30-month term:This post is offered as a fixed-term contract for candidates outside the NHS or as a secondment for those employed by an NHS organisation.

Please note:This opportunity is only open to applicants currently working within the East of England region. Please includethe area in which you work when stating your current employer.

Do you want to help deliver a programme that will change lives across Essex? WorkWell supports people whose health affects their ability to find, stay in or return to work. Bringing together partners from health, care, local government, the voluntary sector and employment services, the programme will help residents improve their health, confidence and independence while accessing employment opportunities.

You will design and deliver learning, engagement and change activities to support programme implementation. Working across NHS organisations, local authorities, employment support services and voluntary and community sector organisations, you will lead stakeholder engagement, organisational development and capability building to support adoption of the WorkWell model.

Supporting the Head of Learning and Change, you will provide specialist advice, lead key workstreams and translate strategic objectives into practical interventions that improve outcomes. You will use learning from implementation to enhance delivery, build capability, promote collaboration and support improvement across the WorkWell partnership.

Main duties of the job

You will be responsible for developing and maintaining detailed work plans and implementation schedules, ensuring delivery against agreed milestones and coordinating activities across multiple organisations and stakeholder groups to support programme objectives. You will also support governance arrangements and programme reporting requirements, as well as coordinating Learning and Change Network activities, facilitating the sharing of good practice across Essex and nationally.

You should possess strong interpersonal skills and the ability to build and maintain effective relationships with stakeholders across health, care, employment support and voluntary sector organisations. You will be a confident leader, ensuring the progressive development and delivery of system-wide learning and capability programmes. You will be required to effectively monitor expenditure associated with learning, engagement and development activities, requiring strong analytical skills and a keen eye for detail. The ability to identify risks to delivery and escalate issues appropriately is essential to the role. You will be proactive and attentive, ensuring value for money is achieved across commissioned learning and development activities. You should be proficient in using software required to develop reports to deliver high-quality documents through Microsoft packages. You will also support procurement and management of external training, facilitation or engagement support where required.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£57,528 to £64,750 a year

Contract

Fixed term

Duration

30 months

Working pattern

Full-time

Reference number

D9708-MSE576

Job locations

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Job description

Job responsibilities

ROLE PURPOSE / SUMMARY

The Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.

The Learning and Change Lead will be responsible for leading the design, development and delivery of learning, engagement and change activities that support successful implementation of the Essex WorkWell Programme.

Working across a complex partnership of NHS organisations, local authorities, employment support services, voluntary and community sector organisations and employers, the postholder will lead programmes of stakeholder engagement, organisational development, behavioural change and capability building to support successful adoption of the WorkWell model.

The postholder will act as the subject matter expert for learning, change management and system adoption, translating strategic objectives into practical interventions that improve engagement, capability and programme outcomes. They will support the Head of Learning and Change by providing specialist advice, leading key workstreams and ensuring learning from implementation is captured, shared and used to improve delivery.

The postholder will work across organisational boundaries to build capability, promote collaboration and support a culture of continuous improvement across the WorkWell partnership.

As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the WorkWell in delivering on the three fundamental shifts set out in the NHS 10-year plan:

• From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.

KEY DUTIES AND RESPONSIBILITIES

To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:

Policy and service development

• Implement policy and / or service developments related to WorkWell, drawing on requirements from NHS strategies, including the ICB strategy and the 10 Year Health Plan.
• Ensure compliance with relevant ICB policies.
• Use research and innovation to inform service improvements or performance management
• Lead the development and implementation of learning, engagement and change management approaches that support delivery of the WorkWell programme.
• Develop and maintain frameworks, guidance, tools and resources to support service adoption and continuous improvement.
• Support the development and implementation of policies, procedures and operating models relating to WorkWell delivery.
• Contribute to service redesign and improvement initiatives by applying organisational development and change management methodologies.
• Identify opportunities to improve processes, pathways and partnership working arrangements.
• Ensure learning from implementation is systematically captured and incorporated into future service development.

Strategy and analysis

• Use of complex health data sets, including those relating to performance across activity, finance, and quality to inform decision making.
• Analyse complex qualitative and quantitative information relating to programme delivery, stakeholder engagement, and service performance.
• Conduct change impact assessments and organisational readiness assessments to identify risks and opportunities.
• Evaluate the effectiveness of learning, engagement, and organisational development interventions.
• Develop recommendations for improvement based on evidence, stakeholder feedback, and programme intelligence.
• Support benefits realisation and evaluation activities across the programme.
• Produce complex reports, presentations and briefings for governance groups, programme boards and stakeholders.
• Ensure lived experience, staff feedback and stakeholder insight inform programme improvement activity.

Planning and organisation

• Lead planning and delivery of learning, engagement and change workstreams across the WorkWell programme.
• Develop and maintain detailed work plans and implementation schedules, ensuring delivery against agreed milestones.
• Coordinate activities across multiple organisations and stakeholder groups to support programme objectives.
• Manage competing priorities and adapt plans in response to emerging risks, issues and opportunities.
• Support governance arrangements and programme reporting requirements.
• Coordinate Learning and Change Network activities and facilitate the sharing of good practice across Essex and nationally.

Communications and Partnerships

• Build and maintain effective relationships with stakeholders across health, care, employment support and voluntary sector organisations.
• Deliver effective engagement activities that support programme awareness, understanding and adoption.
• Present complex information to diverse audiences using clear, accessible and engaging approaches.
• Facilitate workshops, learning events, communities of practice and collaborative improvement sessions.
• Use influencing and negotiation skills to build commitment to change and overcome resistance.
• Support senior leaders and managers in understanding and implementing organisational change.
• Develop communication and engagement materials tailored to different audiences and stakeholder groups.
• Establish effective networks across local, regional and national WorkWell programmes to support shared learning and best practice.

Financial and resource management

• Contribute to effective management of programme resources and budgets.
• Monitor expenditure associated with learning, engagement and development activities.
• Ensure value for money is achieved across commissioned learning and development activities.
• Support procurement and management of external training, facilitation or engagement support where required.
• Identify risks to delivery and escalate issues appropriately.

Team management and capability building

• Lead the development and delivery of system-wide learning and capability programmes.
• Design and facilitate training, workshops and development interventions for staff and stakeholders.
• Coach and support teams, managers and partners to adopt new ways of working.
• Support development of a continuous learning culture across the WorkWell partnership.
• Provide specialist advice on organisational development, behavioural change and stakeholder engagement.
• Supervise staff, project resources or temporary programme support where required.
• Support induction, onboarding and workforce development activities associated with the programme.

Other

• Able to use initiative and work independently as needed to deliver on requirements of the role
• Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
• Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel)

Flexibility and evolving responsibilities

As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.

KEY RELATIONSHIPS

The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:

• Head of Learning and Change
• WorkWell Programme Team
• National Support Team
• Regional Programme Adviser
• NHS Provider Organisations
• Primary Care Networks
• Local Authority operational teams
• Employment support providers
• Voluntary, Community and Social Enterprise organisations
• Local employer networks
• Communications and engagement teams
• Organisational development and workforce teams
• Neighbourhood Health and wider commissioning leads

Job description Job responsibilities ROLE PURPOSE / SUMMARYThe Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.The Learning and Change Lead will be responsible for leading the design, development and delivery of learning, engagement and change activities that support successful implementation of the Essex WorkWell Programme.Working across a complex partnership of NHS organisations, local authorities, employment support services, voluntary and community sector organisations and employers, the postholder will lead programmes of stakeholder engagement, organisational development, behavioural change and capability building to support successful adoption of the WorkWell model.The postholder will act as the subject matter expert for learning, change management and system adoption, translating strategic objectives into practical interventions that improve engagement, capability and programme outcomes. They will support the Head of Learning and Change by providing specialist advice, leading key workstreams and ensuring learning from implementation is captured, shared and used to improve delivery.The postholder will work across organisational boundaries to build capability, promote collaboration and support a culture of continuous improvement across the WorkWell partnership.As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the WorkWell in delivering on the three fundamental shifts set out in the NHS 10-year plan:From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.KEY DUTIES AND RESPONSIBILITIESTo deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:Policy and service developmentImplement policy and / or service developments related to WorkWell, drawing on requirements from NHS strategies, including the ICB strategy and the 10 Year Health Plan.Ensure compliance with relevant ICB policies.Use research and innovation to inform service improvements or performance managementLead the development and implementation of learning, engagement and change management approaches that support delivery of the WorkWell programme.Develop and maintain frameworks, guidance, tools and resources to support service adoption and continuous improvement.Support the development and implementation of policies, procedures and operating models relating to WorkWell delivery.Contribute to service redesign and improvement initiatives by applying organisational development and change management methodologies.Identify opportunities to improve processes, pathways and partnership working arrangements.Ensure learning from implementation is systematically captured and incorporated into future service development.Strategy and analysisUse of complex health data sets, including those relating to performance across activity, finance, and quality to inform decision making.Analyse complex qualitative and quantitative information relating to programme delivery, stakeholder engagement, and service performance.Conduct change impact assessments and organisational readiness assessments to identify risks and opportunities.Evaluate the effectiveness of learning, engagement, and organisational development interventions.Develop recommendations for improvement based on evidence, stakeholder feedback, and programme intelligence.Support benefits realisation and evaluation activities across the programme.Produce complex reports, presentations and briefings for governance groups, programme boards and stakeholders.Ensure lived experience, staff feedback and stakeholder insight inform programme improvement activity.Planning and organisation Lead planning and delivery of learning, engagement and change workstreams across the WorkWell programme.Develop and maintain detailed work plans and implementation schedules, ensuring delivery against agreed milestones.Coordinate activities across multiple organisations and stakeholder groups to support programme objectives.Manage competing priorities and adapt plans in response to emerging risks, issues and opportunities.Support governance arrangements and programme reporting requirements.Coordinate Learning and Change Network activities and facilitate the sharing of good practice across Essex and nationally.Communications and PartnershipsBuild and maintain effective relationships with stakeholders across health, care, employment support and voluntary sector organisations.Deliver effective engagement activities that support programme awareness, understanding and adoption.Present complex information to diverse audiences using clear, accessible and engaging approaches.Facilitate workshops, learning events, communities of practice and collaborative improvement sessions.Use influencing and negotiation skills to build commitment to change and overcome resistance.Support senior leaders and managers in understanding and implementing organisational change.Develop communication and engagement materials tailored to different audiences and stakeholder groups.Establish effective networks across local, regional and national WorkWell programmes to support shared learning and best practice.Financial and resource managementContribute to effective management of programme resources and budgets.Monitor expenditure associated with learning, engagement and development activities.Ensure value for money is achieved across commissioned learning and development activities.Support procurement and management of external training, facilitation or engagement support where required.Identify risks to delivery and escalate issues appropriately.Team management and capability buildingLead the development and delivery of system-wide learning and capability programmes.Design and facilitate training, workshops and development interventions for staff and stakeholders.Coach and support teams, managers and partners to adopt new ways of working.Support development of a continuous learning culture across the WorkWell partnership.Provide specialist advice on organisational development, behavioural change and stakeholder engagement.Supervise staff, project resources or temporary programme support where required.Support induction, onboarding and workforce development activities associated with the programme.OtherAble to use initiative and work independently as needed to deliver on requirements of the rolePrimarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetingsAble to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel)Flexibility and evolving responsibilitiesAs the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.KEY RELATIONSHIPSThe post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:Head of Learning and ChangeWorkWell Programme TeamNational Support TeamRegional Programme AdviserNHS Provider OrganisationsPrimary Care NetworksLocal Authority operational teamsEmployment support providersVoluntary, Community and Social Enterprise organisationsLocal employer networksCommunications and engagement teamsOrganisational development and workforce teamsNeighbourhood Health and wider commissioning leads

Person Specification

Personal Attributes and Values

Essential

• Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wide health system.
• A high level of self-awareness and emotional intelligence, with an understanding of own strengths and limitations.

Experience

Essential

• Experience of working at a senior level in a relevant healthcare environment (NHS or other).
• Experience of leading and managing projects in relevant commissioning functions as outlined in the ICB model blueprint.
• Knowledge of the health, care and local government landscape, including relevant legislation, policies and guidance, and an understanding of the social determinants of public health.

Strategy & Analysis

Essential

• A good understanding of current health and social care national aims and policy, and other determinants that impact on healthcare provision.
• Able to translate complex information into clear communications for a range of audiences, including to deliver effective reports to senior leadership.
• Good data analysis and interpretation skills involving highly complex data, including an understanding of analytical methods and how to use data to support Population Health Management.

Governance & Assurance

Essential

• A good understanding of effective corporate governance.
• Experience delivering projects that require collective decision-making and how to negotiate success in those situations.
• A good understanding of the route for decision making within the ICB.

People & Culture

Essential

• Experience in leading and motivating teams, including recognising and promoting talent, as well as appropriately dealing with under-performance, when necessary.
• Experience in compassionate leadership and promoting diversity, inclusion and equality of opportunity.
• A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise.

Partnerships & Communities

Essential

• Able to represent the organisation credibly and positively in internal and external meetings.
• Experience working across organisational boundaries in the development and delivery of projects.
• Strong influencing and negotiation skills, challenging within areas of responsibility and escalating appropriately where necessary.

Qualifications

Essential

• Educated to Masters level (relevant focus) or equivalent managerial experience
• Evidence of sustained commitment to continuing professional development

Person Specification Personal Attributes and Values Essential Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wide health system. A high level of self-awareness and emotional intelligence, with an understanding of own strengths and limitations. Experience Essential Experience of working at a senior level in a relevant healthcare environment (NHS or other). Experience of leading and managing projects in relevant commissioning functions as outlined in the ICB model blueprint. Knowledge of the health, care and local government landscape, including relevant legislation, policies and guidance, and an understanding of the social determinants of public health. Strategy & Analysis Essential A good understanding of current health and social care national aims and policy, and other determinants that impact on healthcare provision. Able to translate complex information into clear communications for a range of audiences, including to deliver effective reports to senior leadership. Good data analysis and interpretation skills involving highly complex data, including an understanding of analytical methods and how to use data to support Population Health Management. Governance & Assurance Essential A good understanding of effective corporate governance. Experience delivering projects that require collective decision-making and how to negotiate success in those situations. A good understanding of the route for decision making within the ICB. People & Culture Essential Experience in leading and motivating teams, including recognising and promoting talent, as well as appropriately dealing with under-performance, when necessary. Experience in compassionate leadership and promoting diversity, inclusion and equality of opportunity. A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise. Partnerships & Communities Essential Able to represent the organisation credibly and positively in internal and external meetings. Experience working across organisational boundaries in the development and delivery of projects. Strong influencing and negotiation skills, challenging within areas of responsibility and escalating appropriately where necessary. Qualifications Essential Educated to Masters level (relevant focus) or equivalent managerial experience Evidence of sustained commitment to continuing professional development

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Job summary

We are pleased to offer an exciting opportunity for an administrator to join our Primary Medical Contracts team.

The Primary Care Contract administrator will undertake key functions within team and is fundamental to the smooth running of the contracts function. This role will ensure completion of defined contract process, management of contracts inboxes, good record keeping, the issuing of contract variations.

The successful candidate will often act as a point of contact for the team ensuring that issues are resolved or directed to the relevant team member or wider ICB team. The post holder will be responsible for preparing, formatting and maintaining documents, spreadsheets and reports.

The postholder will play an active role in improving contractual processes and supporting the teams objectives. They will demonstrate flexibility, initiative, and a commitment to delivering high-quality support that enables the team to focus on service delivery and patient care.

The candidate will need strong organisational skills and the ability to prioritise the demands of a busy team. We are looking for an administrator with excellent written and verbal communication skills.

Experience of working within the NHS, local government or another public sector organisation would be advantageous but is not essential.

Main duties of the job

As administrator, you will be expected to work independently, showing initiative and a willingness to support colleagues.

As part of this role, you will be required to:

• Prioritise tasks and meet deadlines to fulfil the requirements of the role, working with others to deliver a high-quality and seamless service.
• Have strong interpersonal and communication skills are essential, along with the ability to manage sensitive and challenging situations.
• Be confident and knowledgeable in the use of computers, Microsoft office and IT systems.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Job summary

Fixed Term/Secondment until 31st March 2028

This position will be offered as a fixed term contract if coming from an outside organisation or as a secondment if coming from an NHS organisation.

The NHS Essex Integrated Care System (ICS) brings together NHS, local authority, community and voluntary sector organisations to improve outcomes for local people.

The Health Care Assistant (HCA) Academy is a partnership between EPUT, MSEFT and wider system partners, taking a "one workforce" approach to recruitment, retention, education and workforce development across Essex.

We are seeking a motivated Senior Recruitment and Retention Officer to support the attraction, onboarding, development and retention of HCAs across the Essex system. The role will help build sustainable workforce pipelines and ensure individuals entering health and care careers are supported to succeed.

Working with partners across Essex, you will coordinate recruitment campaigns, careers events, employability programmes and outreach activities, while providing guidance and pastoral support to candidates throughout their journey.

You will also support the delivery of HCA Academy induction programmes, CPD sessions and workforce development initiatives. The successful candidate will be confident presenting to groups and engaging with a wide range of learners and stakeholders, helping to strengthen retention and support long-term career development.

Main duties of the job

The NHS Essex Integrated Care System (ICS) brings together NHS, local authority, community and voluntary sector organisations to improve outcomes for local people.

The Health Care Assistant (HCA) Academy is a partnership between EPUT, MSEFT and system partners, taking a "one workforce" approach to recruitment, retention, education and workforce development across Essex.

We are seeking a Senior Recruitment and Retention Officer to support the recruitment, onboarding, development and retention of HCAs across Essex. Working with partners, you will coordinate recruitment campaigns, careers events, employability programmes and outreach activities, while providing guidance and pastoral support to candidates.

You will also support the delivery of HCA Academy induction programmes, CPD sessions and workforce development initiatives. This role offers an excellent opportunity to contribute to workforce transformation, strengthen retention and help develop the future health and care workforce across Essex.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Job summary

Regrettably, we cannot offer sponsorship for all of our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately your application form be rejected from the process.

Please note this vacancy requires a face to face interview with the Recruiting Manager. Applicants that are unable to attend a face to face interview need not apply.

The successful candidate will be responsible for assisting the professional team in providing care for patients in an older adult inpatient ward. Working from time to time without direct supervision but under the supervision of qualified team member, you will implement and assist with the evaluation of individual plans of care for patients and in their management and care under the guidance of the ward manager.

You will be expected to work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi-disciplinary team in delivering services; providing a 7 day a week, 24 hours a day service for 365 days a year working shifts as appropriate and as rostered.

Main duties of the job

Please note that this role outline serves to provide an illustrative example of the duties and responsibilities you may be expected to undertake during the course of your normal duties. It is not an exhaustive list and you will therefore be required to undertake other responsibilities and duties that are considered to be commensurate with the band.

Core Clinical Function

• Maintain effective relationships with patients, their relatives and other carers
• Maintain effective relationships with members of the multidisciplinary team, Trust andother statutory and voluntary organisations.
• Implement prescribed nursing care to patients, taking into account physical, psychological, emotional and spiritual needs
• Fulfil the role of Associate/Co Worker under the supervision of a qualified nurse/clinician
• Report and record the results of implemented plans of care in the appropriate and agreed format.
• Contribute to the management and support of patient who exhibit challenging behaviour. Participate in interventions relating to the management of violence and aggression including de-escalation techniques and the use of physical intervention (TASI techniques) as necessary, under the supervision of a qualified nurse.
• Assist patients with Activities of Daily Living; including personal hygiene, dietary intake etc. with due regard to the philosophy of "normalisation"

About us

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.

Job summary

Fixed Term/Secondment to August 2027.

Position will be offered as a fixed term contract if coming from an outside organisation or as a secondment if coming from an NHS organisation.

The Assistant Planned Care Commissioning Manager is a Band 7 role within the Essex Integrated Care Board (ICB), supporting the commissioning, transformation, performance management and contract oversight of planned care services, including elective care, diagnostics and cancer pathways. The role works with clinical, analytical, financial and provider teams to improve patient outcomes, reduce health inequalities and deliver sustainable services aligned to NHS priorities of prevention, community-based care and digital transformation.

The ideal candidate will have experience in NHS commissioning, service transformation and stakeholder management, with strong skills in project delivery, data analysis, budget management and performance improvement. They will be able to build effective partnerships, influence change, use evidence to support decision-making and translate strategic objectives into measurable improvements, contributing to the delivery of the NHS 10-Year Plan and improved outcomes for Essex residents.

Main duties of the job

The Assistant Planned Care Commissioning Manager supports the strategic and operational commissioning of planned care services across Essex Integrated Care Board (ICB), with responsibility for service transformation, performance management, contract oversight, budget support and project delivery across elective care, diagnostics and cancer services. The role works closely with NHS providers and system partners to improve patient outcomes, reduce health inequalities and deliver sustainable, high-quality services through evidence-based commissioning and population health management approaches.

The post requires strong skills in data analysis, project management, stakeholder engagement and communication, with the ability to influence decision-making and manage complex programmes. Candidates should have experience within the NHS or a healthcare setting, including commissioning, service improvement, transformation and partnership working. A sound understanding of NHS policy, governance, contract management and integrated care systems is essential. Applicants should be degree educated or have equivalent management experience, demonstrate continuous professional development, and embody NHS values, professionalism, integrity, collaboration and a commitment to equality, diversity and inclusion.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Job summary

Fixed Term/Secondment for 20 Months

Position will be offered as a fixed term contract if coming from an outside organisation or as a secondment if coming from an NHS organisation.

The Senior Programme Communications Officer (WorkWell) will play a key role in delivering communications, marketing and engagement activity for the Essex WorkWell programme, a service designed to help people whose health is affecting their ability to find, stay in or return to work. Working three days per week, the postholder will be responsible for raising awareness of the programme among residents, employers, healthcare professionals and referral partners across Essex. The role will support the development of a strong and recognisable WorkWell identity and deliver integrated communications activity across digital, social media, print, stakeholder and community channels.

This is an exciting opportunity to use communications to improve health outcomes, reduce health inequalities and support people to achieve their personal and employment goals. The successful candidate will work closely with NHS colleagues, local authorities, voluntary sector organisations, employers and delivery partners to promote the programme, share success stories and ensure communications are accessible, inclusive and evidence based. They will help translate complex information into clear and engaging content, while using insight and evaluation to continuously improve the effectiveness of communications activity.

Main duties of the job

The successful candidate will lead the day-to-day delivery of communications and engagement activity for the Essex WorkWell programme. They will develop and implement campaign plans, produce content for a range of channels including websites, newsletters, social media, presentations and promotional materials, and coordinate activity with partners across the health, care, community and employment sectors. They will identify and develop case studies, maintain stakeholder relationships, support media opportunities and monitor campaign performance to demonstrate impact and value.

We are looking for an experienced communications professional with excellent written and verbal communication skills and a proven ability to deliver effective campaigns. The ideal candidate will be confident developing content for different audiences, managing multiple priorities and building positive relationships with a wide range of stakeholders. They will have experience using digital channels, audience insight and evaluation to inform communications activity and improve outcomes. A strong understanding of accessibility, inclusion and reducing health inequalities is essential, along with the ability to work independently, use sound judgement and provide communications advice to colleagues and partners. Experience of working within the NHS, local government or another public sector organisation would be advantageous but is not essential.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Details

Date posted

25 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year

Contract

Fixed term

Duration

20 months

Working pattern

Part-time

Reference number

D9708-MSE570

Job locations

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Job description

Job responsibilities

ROLE PURPOSE / SUMMARY

Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB oversees the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the proposed Essex ICB will focus on improving population health outcomes, health equity and smarter resource allocation.

This Senior Communications Officer will lead the delivery of the communications and marketing programme for WorkWell across Essex. Working as part of the NHS Essex Communications and Engagement Team and alongside the WorkWell programme team, the post holder will develop and deliver evidence-based communications and behaviour change campaigns that raise awareness of the programme, encourage referrals and self-referrals, build confidence amongst employers and professionals, and support participation amongst people who could benefit from WorkWell.

The role will help deliver a long-term communications and marketing strategy that balances a universal Essex-wide approach with targeted communications and community engagement in areas experiencing the greatest levels of health inequality and economic inactivity, including Tendring, Basildon and Harlow.

The post holder will work with colleagues across NHS Essex, local authorities, Jobcentre Plus, voluntary and community organisations, providers and employers to ensure communications are coordinated, accessible, insight-led and evaluated. They will use audience insight, behavioural science principles and campaign evaluation to continuously improve communications and maximise the impact of the WorkWell programme. This supports WorkWell's ambition to provide early intervention, improve health and employment outcomes and reduce health inequalities across Essex.

As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support delivery on the three fundamental shifts set out in the NHS 10-year plan:

• From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.

KEY DUTIES AND RESPONSIBILITIES

To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:

Policy and service development

• Support implementation of policy and / or service developments related to Work Well
• Support team to ensure compliance with relevant ICB policies
• Use research, innovation and audits to inform service improvements or performance management

Strategy and analysis

• Understanding of complex qualitative and quantitative data relating to unemployment.
• Helps present insights and reports, draw from complex data, that can be used to inform decision making and delivery

• Use of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverables
• Understanding of Population Health Management methodologies and tools and how to use them to inform projects and programmes that will improve outcomes for patients and sustainability of health services

Planning and organisation

• Support development and delivery of project plans relating to WorkWell, ensuring appropriate governance, risk management, escalations and reporting
• Lead coordination of meetings and events to support delivery of project plans
• Manage competing priorities, prioritising own and team resources to effectively deliver on short, medium and longer term priorities
• Ensure accurate reporting and records management
• Support delivery and monitoring of business plan for WorkWell

Communications and Partnerships

• Work collaboratively, modelling inclusive, respectful and compassionate leadership
• Supports development of high quality written and verbal briefings
• Build strong, trust-based relationships across the ICB as needed
• Supports effective engagement with patients and the public as required
• Work effectively in multi-disciplinary teams to help deliver agreed projects / manage directorate
• Share complex, sensitive and challenging information which may relate to service performance or staffing
• Able to manage conflict, find compromise and persuade based on evidence as needed

Financial and resource management

• Supports delivery of budget for WorkWell, including effective budget reporting as required
• Close working with finance business partner on oversight of project / directorate business and financial plans
• Supports procurement of relevant services

Team management and capability building

• Supporting directorate oversight of workforce reporting, including reporting on key HR metrics
• Able to influence in order to deliver effectively through those not directly line managing
• Support the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB Blueprint
• Work collaboratively with system partners to facilitate transitional arrangements
• Maintain a focus on quality, safety and affordability during transition
• Supporting effective Information Asset Management for the team

Other

• Use initiative and work independently as needed to deliver on requirements of the role
• Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
• Expected to be physically on site, this may be in the ICB officer, or in a partner location as required
• Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel, Share point )

Flexibility and evolving responsibilities

As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organisation, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.

KEY RELATIONSHIPS

The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:

• WorkWell Programme Team
• Head of Learning and Change, WorkWell
• Wider Communications and Engagement Team
• Local Authority communications teams
• Department for Work and Pensions
• Jobcentre Plus
• Connect to Work programme
• Public Health teams
• Primary Care Networks
• Community providers
• Voluntary, Community, Faith and Social Enterprise organisations
• Employer representatives
• Local media
• Marketing and creative agencies
• NHS England communications colleagues

Job description Job responsibilities ROLE PURPOSE / SUMMARYEssex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB oversees the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the proposed Essex ICB will focus on improving population health outcomes, health equity and smarter resource allocation.This Senior Communications Officer will lead the delivery of the communications and marketing programme for WorkWell across Essex. Working as part of the NHS Essex Communications and Engagement Team and alongside the WorkWell programme team, the post holder will develop and deliver evidence-based communications and behaviour change campaigns that raise awareness of the programme, encourage referrals and self-referrals, build confidence amongst employers and professionals, and support participation amongst people who could benefit from WorkWell.The role will help deliver a long-term communications and marketing strategy that balances a universal Essex-wide approach with targeted communications and community engagement in areas experiencing the greatest levels of health inequality and economic inactivity, including Tendring, Basildon and Harlow.The post holder will work with colleagues across NHS Essex, local authorities, Jobcentre Plus, voluntary and community organisations, providers and employers to ensure communications are coordinated, accessible, insight-led and evaluated. They will use audience insight, behavioural science principles and campaign evaluation to continuously improve communications and maximise the impact of the WorkWell programme. This supports WorkWell's ambition to provide early intervention, improve health and employment outcomes and reduce health inequalities across Essex.As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support delivery on the three fundamental shifts set out in the NHS 10-year plan:From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.KEY DUTIES AND RESPONSIBILITIESTo deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:Policy and service developmentSupport implementation of policy and / or service developments related to Work WellSupport team to ensure compliance with relevant ICB policiesUse research, innovation and audits to inform service improvements or performance managementStrategy and analysisUnderstanding of complex qualitative and quantitative data relating to unemployment.Helps present insights and reports, draw from complex data, that can be used to inform decision making and deliveryUse of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverablesUnderstanding of Population Health Management methodologies and tools and how to use them to inform projects and programmes that will improve outcomes for patients and sustainability of health servicesPlanning and organisationSupport development and delivery of project plans relating to WorkWell, ensuring appropriate governance, risk management, escalations and reportingLead coordination of meetings and events to support delivery of project plansManage competing priorities, prioritising own and team resources to effectively deliver on short, medium and longer term prioritiesEnsure accurate reporting and records managementSupport delivery and monitoring of business plan for WorkWellCommunications and PartnershipsWork collaboratively, modelling inclusive, respectful and compassionate leadershipSupports development of high quality written and verbal briefingsBuild strong, trust-based relationships across the ICB as neededSupports effective engagement with patients and the public as requiredWork effectively in multi-disciplinary teams to help deliver agreed projects / manage directorateShare complex, sensitive and challenging information which may relate to service performance or staffingAble to manage conflict, find compromise and persuade based on evidence as neededFinancial and resource managementSupports delivery of budget for WorkWell, including effective budget reporting as requiredClose working with finance business partner on oversight of project / directorate business and financial plansSupports procurement of relevant servicesTeam management and capability buildingSupporting directorate oversight of workforce reporting, including reporting on key HR metricsAble to influence in order to deliver effectively through those not directly line managingSupport the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB BlueprintWork collaboratively with system partners to facilitate transitional arrangementsMaintain a focus on quality, safety and affordability during transitionSupporting effective Information Asset Management for the teamOtherUse initiative and work independently as needed to deliver on requirements of the rolePrimarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetingsExpected to be physically on site, this may be in the ICB officer, or in a partner location as requiredAble to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel, Share point )Flexibility and evolving responsibilitiesAs the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organisation, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.KEY RELATIONSHIPSThe post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:WorkWell Programme TeamHead of Learning and Change, WorkWellWider Communications and Engagement TeamLocal Authority communications teamsDepartment for Work and PensionsJobcentre PlusConnect to Work programmePublic Health teamsPrimary Care NetworksCommunity providersVoluntary, Community, Faith and Social Enterprise organisationsEmployer representativesLocal mediaMarketing and creative agenciesNHS England communications colleagues

Person Specification

Experience

Essential

• Previous experience working in senior communications, campaign or project support roles.
• Experience managing sensitive situations with stakeholders.
• Experience supporting delivery of complex change and transformation projects.
• Experience developing accessible, inclusive and culturally appropriate communications.
• Uses technology to effectively plan work and evaluate effectiveness.

Qualifications

Essential

• Educated to Degree level (relevant focus) or equivalent managerial experience
• Evidence of sustained commitment to continuing professional development

Strategy & Analysis

Essential

• Able to understand and interpret complex information.
• Able to translate complex information into clear communications for different audiences.
• Understanding of evaluation and audit.
• Able to use research and insight to improve outcomes.

People & Culture

Essential

• Commitment to diversity, inclusion and equality.
• Commitment to continuous improvement.
• Excellent interpersonal and communication skills.

Partnerships & Communities

Essential

• Experience working across teams and organisations.
• Ability to influence and build relationships.
• Experience engaging with a wide range of stakeholders and communities.

Personal Attributes and Values

Essential

• Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system.

Governance & Assurance

Essential

• Experience supporting projects requiring collective decision-making.
• Understanding of governance and decision-making processes.
• Experience managing risk, reporting and assurance arrangements.

Person Specification Experience Essential Previous experience working in senior communications, campaign or project support roles. Experience managing sensitive situations with stakeholders. Experience supporting delivery of complex change and transformation projects. Experience developing accessible, inclusive and culturally appropriate communications. Uses technology to effectively plan work and evaluate effectiveness. Qualifications Essential Educated to Degree level (relevant focus) or equivalent managerial experience Evidence of sustained commitment to continuing professional development Strategy & Analysis Essential Able to understand and interpret complex information. Able to translate complex information into clear communications for different audiences. Understanding of evaluation and audit. Able to use research and insight to improve outcomes. People & Culture Essential Commitment to diversity, inclusion and equality. Commitment to continuous improvement. Excellent interpersonal and communication skills. Partnerships & Communities Essential Experience working across teams and organisations. Ability to influence and build relationships. Experience engaging with a wide range of stakeholders and communities. Personal Attributes and Values Essential Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system. Governance & Assurance Essential Experience supporting projects requiring collective decision-making. Understanding of governance and decision-making processes. Experience managing risk, reporting and assurance arrangements.

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Job summary

Please note interviews will be held end of October 2026.

This post is located in the Nursing Directorate of the ICB. The CYPCC Operational Manager role will provide professional and operational leadership, advice and expertise within CYPCC to ensure delivery of a high-quality AACC service, working collaboratively with key partners to achieve best outcomes.

The postholder will provide advice, support, supervision and line-management to the CYPCC Team, ensuring that they deliver the highest quality and most appropriate services to patients and to drive continuous service improvement. The post holder may be asked provide support and representation for the Head of Nursing - AACC as required.

Main duties of the job

Duties and Responsibilities:

Provide specialist leadership for Children's Continuing Care (CCC), ensuring compliance with national guidance and acting as the lead for complex care packages. Oversee assessments, eligibility decisions and multidisciplinary panels, ensuring fair and consistent decision-making.

Manage complex cases and commissioned care packages, reviewing care plans to ensure quality, positive outcomes and value for money. Lead reviews of high-cost placements and support effective case management.

Commission services to meet children's needs, identify service gaps and contribute to service development, procurement, contract management and strategic planning.

Work in partnership with health, social care, education and provider organisations to coordinate care, resolve funding issues and represent the ICB at multi-agency meetings.

Ensure safeguarding, quality and governance requirements are met through performance monitoring, incident investigation and management of complaints and concerns.

Lead transition planning to Adult Continuing Healthcare, ensuring timely assessments and smooth transfer of care.

Manage Continuing Care budgets, monitor expenditure and contribute to financial and performance reporting, ensuring effective use of resources.

Lead service improvement initiatives, using performance data and best practice to enhance outcomes. Line manage staff, supporting recruitment, appraisal, supervision, development and a culture of continuous learning.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Job summary

This is an exciting opportunity to join Essex ICB's Medicines Innovation and Pathways team and contribute to the safe, effective and cost-efficient management of high-cost medicines across the health and care system. The role supports patient access to specialist treatments while ensuring compliance with commissioning requirements, medicines governance standards and NHS funding arrangements.

You will:

• Provide technical expertise to support the management of high-cost medicines and commissioning processes.
• Process prior approval requests, ensuring applications meet commissioning criteria and local policy requirements.
• Support accurate and timely validation of high-cost medicines invoices, helping to ensure appropriate use of NHS resources.
• Maintain high-quality records, reports and digital systems that support governance, assurance and audit requirements.
• Work closely with pharmacists, clinicians, finance teams and providers to resolve queries and support effective decision-making.
• Contribute to the development and improvement of medicines approval processes, digital tools and reporting systems across the organisation.

If you are a registered Pharmacy Technician with excellent attention to detail, strong analytical skills and a commitment to improving patient outcomes through effective medicines management, we would love to hear from you.

Main duties of the job

We are seeking a GPhC registered Pharmacy Technician with experience in medicines optimisation, commissioning support or high-cost medicines processes. You will have strong organisational skills, be confident using data and digital systems, and communicate effectively with a range of stakeholders.

You will:

• Process prior approval requests for high-cost medicines, ensuring compliance with commissioning criteria, policies and governance requirements
• Review funding applications, identify missing documentation and escalate complex or clinically sensitive cases as required
• Validate invoices against approved funding requests and investigate discrepancies to support financial assurance
• Maintain accurate records within approval and reporting systems, supporting audit, monitoring and performance activities
• Apply knowledge of formulary compliance, NICE guidance and commissioning policies to support evidence-based decisions
• Analyse and present data to support audits, service reviews, commissioning decisions and expenditure monitoring
• Work collaboratively with pharmacists, clinicians, providers and finance colleagues to support effective high-cost medicines management across Essex
• Contribute to service improvement by identifying opportunities to strengthen processes, reporting and digital systems

Applicants must be GPhC registered and committed to continuous professional development. Knowledge of high-cost medicines, medicines governance, commissioning processes and Blueteq is desirable.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Job summary

2 year contract.

• Position will be offered as a secondment if coming from an NHS organisation.
• Position will be offered as a fixed term contract if coming from outside organisation.

This is an exciting time to join the Essex ICB IT team. Digital and IT are a key pillar of the NHS plan and this role will help shape a the clinical system optimisation and training across Essex. You will supporting the ICB and the GP sites, helping them get the most out of their clinical systems.

This is a great opportunity for you to develop a innovate clinical system training platform and assist practices and ICB staff with clinical system training and support (predominantly SystmOne, but there is some EMIS). You will be supporting practices through clinical system mergers and migrations and will be on hand to offer subject matter expertise. This role will be key in helping the practices deliver excellent care for their patients.

Main duties of the job

You will:

Be passionate about primary care and digital tools

Be an expert in the use of primary care clinical system tools, namely SystmOne, EMIS and Medicus

Be able to plan, manage and provide onsite support for clinical system migrations

Work with practices providing clinical system expertise and training during clinical system mergers, practice closures or when new practices are opened

Be a confident clinical systems training provider, delivering face to face and virtual training to ICB and general practice staff

Be comfortable working with staff at all levels and GPs and practice staff

Develop a new, innovative clinical system training platform, making it easy use and keeping up to date with all the updates and changes being made to the systems

Have a general understanding of the associated clinical systems that may be linked into the general practice clinical system, such as pathology platforms

Be on-hand to deal with day to day problems the ICB and practice staff might be experiencing with their system, helping them to troubleshoot

Be familiar with and provide support for the electronic referral service (eRS)

Be a proactive individual who is always looking to improve the services we provide and spot problems on the horizon before they become an issue.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days)that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Details

Date posted

17 September 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

D9708-MSE566

Job locations

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Job description

Job responsibilities

ROLE PURPOSE / SUMMARY

The Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.

This role is a specialist role that requires an expert understanding of clinical systems, predominantly GP systems such as SystmOne, EMIS and Medicus. The post holder will be expected to provide subject matter expertise, advice and guidance to the ICB, General Practice and local partners. They will provide oversight and project support for clinical system migrations, mergers, practice closures and the implementation of new clinical system units. Additionally, the post holder will be expected to develop and manage a virtual clinical system training hub, like a knowledge base. The post holder will be expected to deliver specialist clinical system training to the ICB, General Practice and local partners either online or in person as required. Along with this the post holder will need to provide support for the Electronic Referral Service (eRS).

As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the ICB in delivering on the three fundamental shifts set out in the NHS 10-year plan:

• From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.

KEY DUTIES AND RESPONSIBILITIES

To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:

Policy and service development

• Implement policy and / or service developments related to clinical systems, drawing on requirements from NHS strategies, including the ICB strategy and the 10 Year Health Plan
• Ensure compliance with relevant ICB policies
• Use research, innovation and audits to inform service improvements or performance management

Strategy and analysis

• Analysis of complex qualitative and quantitative data relating to primary care and clinical systems
• Turns analysis into useful insights and reports that can be used to inform decision making and delivery
• Present complex data, information and insights, including qualitative and quantitative data, through clear and simple written and verbal briefings
• Use of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverables
• Use of Population Health Management methodologies and tools to inform projects and programmes that will improve outcomes for patients and sustainability of health services

Planning and organisation

• Develop and deliver project plans relating to clinical system migrations, mergers, practice closures and the implementation of new clinical system units, ensuring appropriate governance, risk management, escalations and reporting
• Managing competing priorities, prioritizing own and team resources to effectively deliver on short, medium and longer term priorities
• Ensure accurate reporting and records management
• Support delivery and monitoring of business plan for clinical system migrations, mergers, practice closures and the implementation of new clinical system units
• Provide expert knowledge of clinical systems, predominantly GP systems such as SystmOne, EMIS and Medicus.
• The post holder will be expected to provide subject matter expertise, advice and guidance to the ICB, General Practice and local partners.
• Provide oversight and project support for clinical system migrations, mergers, practice closures and the implementation of new clinical system units.
• Provide training, advice and guidance to General Practice during clinical system migrations.
• Develop and manage a virtual clinical system training hub, like a knowledge base.
• Deliver specialist clinical system training to the ICB, General Practice and local partners either online or in person as required.
• Provide support for the Electronic Referral Service (eRS).

Communications and Partnerships

• Work collaboratively, modelling inclusive, respectful and compassionate leadership
• Able to take account of a broad range of perspectives, including staff, patients and the public, to inform decision making
• Comfortable presenting information and training to internal and external stakeholder groups
• Build strong, trust-based relationships across the ICB, with NHS providers, local government, VCFSE partners and communities as needed
• Effective engagement with patients and the public as required
• Work effectively in multi-disciplinary teams to enable the collective ownership and delivery of projects that are seeking to improve outcomes, reduce inequalities and deliver a sustainable health and care system
• Share complex and challenging information which may relate to service performance or staffing
• Able to manage conflict, find compromise and persuade based on evidence as needed

Financial and resource management

• Supports delivery of budget for Clinical Systems including effective budget reporting as required
• Supports procurement of relevant system and services, providing subject matter expertise

Team management and capability building

• Support the wider IT team, including overseeing recruitment, onboarding, development and performance management of team members
• Able to influence in order to deliver effectively through those not directly line managing
• Supporting effective Information Asset Management for the team

Other

• Use initiative and work independently as needed to deliver on requirements of the role
• Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
• Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel, Teams, Outlook)
• Expert knowledge of GP clinical systems, including but not limited to SystmOne, EMIS and Medicus.

Flexibility and evolving responsibilities

As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.

KEY RELATIONSHIPS

The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:

• ICB senior leadership
• Information Governance team
• Local Authority partners
• NHS Providers
• NHSEI regional partners
• Other system partners, such as VCFSE

Job description Job responsibilities ROLE PURPOSE / SUMMARYThe Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.This role is a specialist role that requires an expert understanding of clinical systems, predominantly GP systems such as SystmOne, EMIS and Medicus. The post holder will be expected to provide subject matter expertise, advice and guidance to the ICB, General Practice and local partners. They will provide oversight and project support for clinical system migrations, mergers, practice closures and the implementation of new clinical system units. Additionally, the post holder will be expected to develop and manage a virtual clinical system training hub, like a knowledge base. The post holder will be expected to deliver specialist clinical system training to the ICB, General Practice and local partners either online or in person as required. Along with this the post holder will need to provide support for the Electronic Referral Service (eRS).As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the ICB in delivering on the three fundamental shifts set out in the NHS 10-year plan:From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.KEY DUTIES AND RESPONSIBILITIESTo deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:Policy and service developmentImplement policy and / or service developments related to clinical systems, drawing on requirements from NHS strategies, including the ICB strategy and the 10 Year Health PlanEnsure compliance with relevant ICB policiesUse research, innovation and audits to inform service improvements or performance managementStrategy and analysisAnalysis of complex qualitative and quantitative data relating to primary care and clinical systemsTurns analysis into useful insights and reports that can be used to inform decision making and deliveryPresent complex data, information and insights, including qualitative and quantitative data, through clear and simple written and verbal briefingsUse of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverablesUse of Population Health Management methodologies and tools to inform projects and programmes that will improve outcomes for patients and sustainability of health servicesPlanning and organisationDevelop and deliver project plans relating to clinical system migrations, mergers, practice closures and the implementation of new clinical system units, ensuring appropriate governance, risk management, escalations and reportingManaging competing priorities, prioritizing own and team resources to effectively deliver on short, medium and longer term prioritiesEnsure accurate reporting and records managementSupport delivery and monitoring of business plan for clinical system migrations, mergers, practice closures and the implementation of new clinical system unitsProvide expert knowledge of clinical systems, predominantly GP systems such as SystmOne, EMIS and Medicus.The post holder will be expected to provide subject matter expertise, advice and guidance to the ICB, General Practice and local partners.Provide oversight and project support for clinical system migrations, mergers, practice closures and the implementation of new clinical system units.Provide training, advice and guidance to General Practice during clinical system migrations.Develop and manage a virtual clinical system training hub, like a knowledge base.Deliver specialist clinical system training to the ICB, General Practice and local partners either online or in person as required.Provide support for the Electronic Referral Service (eRS).Communications and PartnershipsWork collaboratively, modelling inclusive, respectful and compassionate leadership Able to take account of a broad range of perspectives, including staff, patients and the public, to inform decision making Comfortable presenting information and training to internal and external stakeholder groups Build strong, trust-based relationships across the ICB, with NHS providers, local government, VCFSE partners and communities as needed Effective engagement with patients and the public as required Work effectively in multi-disciplinary teams to enable the collective ownership and delivery of projects that are seeking to improve outcomes, reduce inequalities and deliver a sustainable health and care system Share complex and challenging information which may relate to service performance or staffing Able to manage conflict, find compromise and persuade based on evidence as needed Financial and resource managementSupports delivery of budget for Clinical Systems including effective budget reporting as requiredSupports procurement of relevant system and services, providing subject matter expertiseTeam management and capability buildingSupport the wider IT team, including overseeing recruitment, onboarding, development and performance management of team membersAble to influence in order to deliver effectively through those not directly line managingSupporting effective Information Asset Management for the teamOtherUse initiative and work independently as needed to deliver on requirements of the rolePrimarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetingsAble to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel, Teams, Outlook)Expert knowledge of GP clinical systems, including but not limited to SystmOne, EMIS and Medicus.Flexibility and evolving responsibilitiesAs the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.KEY RELATIONSHIPSThe post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:ICB senior leadershipInformation Governance teamLocal Authority partnersNHS ProvidersNHSEI regional partnersOther system partners, such as VCFSE

Person Specification

Personal Attributes and Values

Essential

• Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system

Strategy & Analysis

Essential

• Experience using proven programme service development and project management methodologies to ensure delivery
• Able to translate complex information into clear communications for a range of audiences, including to deliver effective reports to senior leadership
• Experience scoping and delivering effective evaluations of projects and interventions, including understanding relevant data and evaluation tools and methods for formal and informal evaluations
• Enthusiasm for and experience of championing the critical role of technology and digitalisation in improving the efficiency and effectiveness of healthcare delivery and associated outcomes

Qualifications

Essential

• Educated to master degree level (relevant focus) or equivalent managerial experience
• Evidence of sustained commitment to continuing professional development

Partnerships & Communities

Essential

• Experience working across organisational boundaries in the development and delivery of projects
• Able to represent the organisation credibly and positively
• Able to effective influencing and challenge within areas of responsibility, escalating appropriately where necessary

Experience

Essential

• Experience of delivering complex and contentious change and transformation projects
• Expertise in clinical systems, including but not limited to SystmOne, EMIS and Medicus
• Ability to plan, lead and deliver clinical system training either face to face or virtually
• Experience in delivering general practice clinical system migrations
• Experience in developing a general practice clinical systems virtual training hub
• Experience working with the Electronic Referral Service (eRS)
• Knowledge of other clinical systems such as Clinisys, ICE

People & Culture

Essential

• Line management experience, including supporting individual development and addressing under-performance, when necessary
• Acts as a positive, compassionate and inclusive manager, demonstrating commitment to promoting diversity, inclusion and equality of opportunity
• A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise

Governance & Assurance

Essential

• Understanding of IG, GDPR. Confidentiality and Data Protection Act.
• Knowledge of national policy in relations to key NHS initiatives.

Person Specification Personal Attributes and Values Essential Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system Strategy & Analysis Essential Experience using proven programme service development and project management methodologies to ensure delivery Able to translate complex information into clear communications for a range of audiences, including to deliver effective reports to senior leadership Experience scoping and delivering effective evaluations of projects and interventions, including understanding relevant data and evaluation tools and methods for formal and informal evaluations Enthusiasm for and experience of championing the critical role of technology and digitalisation in improving the efficiency and effectiveness of healthcare delivery and associated outcomes Qualifications Essential Educated to master degree level (relevant focus) or equivalent managerial experience Evidence of sustained commitment to continuing professional development Partnerships & Communities Essential Experience working across organisational boundaries in the development and delivery of projects Able to represent the organisation credibly and positively Able to effective influencing and challenge within areas of responsibility, escalating appropriately where necessary Experience Essential Experience of delivering complex and contentious change and transformation projects Expertise in clinical systems, including but not limited to SystmOne, EMIS and Medicus Ability to plan, lead and deliver clinical system training either face to face or virtually Experience in delivering general practice clinical system migrations Experience in developing a general practice clinical systems virtual training hub Experience working with the Electronic Referral Service (eRS) Knowledge of other clinical systems such as Clinisys, ICE People & Culture Essential Line management experience, including supporting individual development and addressing under-performance, when necessary Acts as a positive, compassionate and inclusive manager, demonstrating commitment to promoting diversity, inclusion and equality of opportunity A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise Governance & Assurance Essential Understanding of IG, GDPR. Confidentiality and Data Protection Act. Knowledge of national policy in relations to key NHS initiatives.

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Job summary

We are looking for an innovative and experienced Business Intelligence Senior Manager to lead the development of high-quality BI, reporting and insight for NHS Essex ICB. This is a senior leadership role within the Data Analytics and Population Health Intelligence function, working alongside Data Engineering and Advanced Analytics colleagues to support strategic commissioning, performance oversight, service improvement and population health priorities.

You will lead the BI function, setting standards for dashboards, reporting products, data visualisation, insight generation and analytical quality. Help ensure that senior leaders, programme boards and system partners have access to clear, reliable and actionable intelligence to support decision-making across Essex.

This is an opportunity to shape a modern BI service for a changing ICB, with a strong focus on automation, self-service reporting, data storytelling, continuous improvement and making better use of NHS data and digital tools.

Main duties of the job

You will lead and develop the ICBs BI function, managing BI priorities, reporting standards, dashboard development and the delivery of insight products that support strategic commissioning, assurance and improvement. You will work closely with data engineering, advanced analytics, digital and information governance colleagues to strengthen the end-to-end data, reporting and intelligence service.

Key responsibilities include leading the development of automated and user-centred dashboards, improving reporting quality and consistency, interpreting complex NHS datasets, supporting programme boards and senior leadership discussions, and building BI capability across the team. The role will also support effective use of tools such as Power BI, SQL, Microsoft data platforms and the NHS Federated Data Platform.

We are looking for someone with substantial experience of leading BI, analytics, reporting or intelligence services in the NHS, wider healthcare or a similarly complex environment. You will combine strong technical BI knowledge with inclusive leadership, clear communication, stakeholder management and a commitment to innovation, improvement and data-driven decision-making.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Job summary

We are looking for a Senior Advanced Analyst to help shape how Essex ICB uses advanced analytics, evaluation and population health intelligence to support strategic commissioning, prevention, transformation and resource allocation.

This is a senior specialist role focused on understanding the drivers of demand, outcomes, variation, inequalities and cost across our population. You will apply advanced analytical methods to complex system questions and translate findings into clear intelligence that supports senior decision making.

The role will work closely with colleagues across analytics, BI, data engineering, information governance, commissioning and system partners, while focusing on advanced analysis, evidence generation and evaluation rather than routine reporting or dashboard development.

Main duties of the job

You will lead complex analytical and evaluative projects, applying methods such as regression, forecasting, segmentation, risk stratification, causal inference, impact evaluation, cost-effectiveness analysis and statistical modelling where appropriate.

You will be experienced in working with complex health, care, finance, quality and population datasets, and able to turn analysis into clear insight, recommendations and strategic narratives for senior leaders and programme boards.

We are looking for someone with strong technical analytical skills, sound judgement, and the ability to work collaboratively across organisational boundaries. You will support the development of advanced analytical capability within the Data, Analytics and Population Health Intelligence function and help ensure analysis is robust, proportionate and useful for decision making.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Job summary

Are you passionate about using data and intelligence to improve health outcomes and reduce inequalities? We are seeking an experienced Senior Population Health Intelligence Analyst to join our growing Data, Analytics and Population Health Intelligence function.

This is an exciting opportunity to play a leading role in developing population health intelligence and population health management capabilities across Essex. Working with commissioners, clinicians, public health colleagues and system partners, you will use complex health and care data to identify opportunities for improvement, support strategic decision-making and help shape services that deliver better outcomes for local communities.

The role sits within a multidisciplinary analytics function that brings together data engineering, business intelligence, advanced analytics and population health intelligence. You will contribute to high-profile programmes supporting strategic commissioning, health inequalities, prevention, service transformation and the delivery of the NHS 10 Year Health Plan.

Main duties of the job

We are looking for an experienced analyst with strong quantitative and analytical skills, a passion for population health improvement and the ability to translate complex data into meaningful insight and action.

You will have experience working with complex health and care datasets and applying analytical approaches such as population segmentation, risk stratification, forecasting, evaluation and statistical analysis to support decision-making. You will be confident working with NHS, local authority and wider determinants datasets and have experience presenting findings to senior stakeholders.

You will lead population health intelligence projects, support the development of Population Health Management approaches and contribute to evaluation activities that help assess the impact of services and interventions. You will work closely with colleagues across the wider analytics function, including advanced analytics specialists, to ensure robust methodologies are applied to complex analytical questions.

You should have experience using tools such as SQL, Power BI and statistical or analytical software including R, Python, Stata or equivalent. A postgraduate qualification, or equivalent experience, in a relevant quantitative discipline such as statistics, epidemiology, health economics, operational research, population health intelligence or data science would be advantageous.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.