Job description

Job responsibilities

Key Responsibilities

Inventory Management

• Maintain accurate inventory records for medicines, consumables, and medical equipments or any other goods part of business services.
• Ensure stock rotation using FIFO/FEFO (First Expiry First Out) principles.
• Assist in periodic stock counts, cycle counts, and audits.
• Monitor stock levels and raising requestions to reorder when necessary, using ERP system.

Shelf Stacking of stock received and replenishment of stock to clinics including packing as per company standards and policy.

Supporting the Procurement Manager in the daily operation of central store.

Reporting any damages found or near expiring stock information.

Compiling reports and addressing inventory discrepancies.

Goods Receipt & Inspection

• Receive all incoming deliveries of goods pertaining to business.
• Verify quantities, batch numbers, expiry dates, and documentation against purchase orders.
• Report damaged, expired, or non-compliant items to line manager.
• Ensure proper documentation and ERP system entry of received stock.

Storage & Handling

• Store medicines, consumables and equipments according to manufacturer and regulatory requirements (e.g., temperature-controlled storage).
• Ensure segregation of quarantined, expired, or recalled stock, when information communicated through line manager or quality control department.
• Ensure cleanliness and good organisation of storage areas, including fridges.
• Monitor temperature for store locations(daily) and ensure updating records as per policy.

Order Picking & Distribution

• Pick, pack, and prepare stock accurately for dispatch to multiple clinics/sites.
• Ensure correct labelling, documentation, and packaging standards.
• Coordinate timely dispatch in accordance with delivery schedule for clinics liaising with transport partner and other stakeholders.

Compliance & Safety

• Follow health & safety guidelines, including safe handling of medicines and equipments.
• Maintain audit-ready documentation and records (e.g., Temperature logs)
• Protecting employees and patients by adhering to infection-control protocols and policies

Systems & Reporting

• Update inventory systems with stock information while doing transfers, receipts and stocktake information.
• Filing of documents received pertaining to purchase records.
• Assist in process improvements within inventory operations liaising with line manager and current policies

Key Skills & Competencies

Strong attention to detail and accuracy

Good communication and teamwork skills

Ability to work in a fast-paced, regulated environment

Basic IT skills (Excel, Inventory Management systems)

Knowledge of inventory control principles (FIFO/FEFO)

Basic understanding of healthcare sector storage standards is desirable

Good organisational and time management skills

Qualifications & Experience

Previous experience working in store and distribution centres (healthcare industry desirable)

Experience of working in purchasing department (healthcare sector desirable)

Working knowledge in stock management systems (Sage 200 desirable)

Experience of positively engaging with multiple internal and external stakeholders

Working Conditions

Involves manual handling of goods daily and standing for extended periods

Work in controlled environments (including cold areas)

Additional Information

Confidentiality

Employees must not make unauthorised copies or disclose confidential or commercially

sensitive organisation information to unauthorised parties.

Employees are required to use the email and internet systems responsibly and to exercise a high level of caution when transmitting confidential information.

Behaviour

Employees are expected to observe the highest standards of personal and professional behaviour such that clients, fellow workers and others have confidence in their integrity.

Employees are expected to show respect, sensitivity and courtesy to all those they encounter during their work

Health and Safety

All employees must observe all safety rules and follow safe working practices.

No Smoking

Under the Health Act 2006, all enclosed or substantially enclosed workplaces and organisation vehicles must be smoke-free. To help to create a healthy and safe working environment and protect employees and clients from the effects of ill health associated with smoking and passive smoking, all organisation land and buildings and organisation vehicles will be designated smoke-free.

Personal Property

The organisation does not accept responsibility for personal property brought on to the organisations premises. Articles lost or found on organisation premises should be reported to a line manager. Cars are parked on the organisations property at your risk.

Registered Health Professionals

All organisation employees who are required to register with a professional body, to enable them to practice within their profession, are required to always comply with their code of conduct and requirements of their professional registration.

Safeguarding Responsibilities

All staff have a responsibility to understand and adhere to the requirements of organisation policy and protocols when dealing with Children, Young People and Vulnerable Adults. All employees must share the organisations commitment to protect, safeguard and promote the welfare of children, young people and vulnerable adults.

Information Governance

All staff have a responsibility to ensure full compliance with Information Governance at all times which includes data protection, confidentiality and information security. Staff need to understand and make themselves fully aware of all organisation policies and procedures related to information governance.

Person Specification

Knowledge and skills

Essential

• Understanding of basic inventory control principles (FIFO/FEFO).
• Knowledge of stock rotation and stock level monitoring.
• Awareness of health & safety practices in a warehouse/store environment.
• High attention to detail and accuracy.
• Good organisational and time management skills.
• Ability to work independently and use own initiative.
• Strong communication and teamwork skills.
• Basic to intermediate Excel skills (data entry, tracking, reporting).
• Ability to follow processes and maintain accurate records.

Desirable

• Knowledge of healthcare storage standards (e.g., temperature-controlled storage, cold chain).
• Understanding of regulatory compliance in healthcare or pharmaceuticals.
• Awareness of infection prevention and control practices.
• Strong analytical skills for identifying discrepancies and reporting issues.
• Ability to contribute to process improvements.
• Problem-solving skills in stock and logistics operations.

Experience

Essential

• Previous experience in stock control, warehousing, or inventory management.
• Experience in receiving, checking, storing, and dispatching goods.
• Experience using inventory or ERP systems (e.g., Sage, Oracle, or similar).
• Experience of working in a fast-paced operational environment.
• Experience handling and managing consumables or general stock items.
• Experience coordinating with multiple stakeholders (internal teams, suppliers, transport providers).

Desirable

• Experience within a healthcare, pharmaceutical, or clinical environment.
• Experience handling medicines or medical equipment.
• Experience supporting audits, stock counts, or compliance processes.

Qualifications

Essential

• GCSEs or equivalent, including Maths and English.
• Basic IT literacy (e.g., Microsoft Excel, email systems).

Desirable

• Relevant qualification in Supply Chain & Logistics.
• Certification or training in inventory/stock control systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

N U P A S

79 Newton Street

Manchester

M1 1EX

United Kingdom

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To support with the care delivery throughout all clinical services at NUPAS as required.

To deliver safe and effective care of patients from admission to discharge in accordance with local and national guidelines, NUPAS policy and independent regulatory expectations.

To uphold NUPAS core values and behaviours at all times, promoting choice.

Clinic staff:

NUPAS provide abortions via medical and surgical routes, and the post holder will be expected to support all areas of the care we provide. The post holder may be expected to provide care in remote services, early medical abortion clinics, ultrasound scanning, contraception, and surgical unit, and training will be provided as required to facilitate this.

To promote, support and deliver safe and efficient abortion and associated services in line with the Abortion Act 1967, Department of Health RSOPs, and medical guidelines across our acute day care treatment centres.

The post holder will have a good understanding of clinical safety and understand the importance of compliance.

The postholder will be proficient in providing appropriate family planning and sexual health care to patients.

The postholder work in line with NUPAS systems, processes, and procedures.

The postholder will provide a seamless patient focused service simultaneously meeting CQC regulations, NUPAS own excellent high standards and vitality the patients' needs.

The post holder will engage with learning identified through the Patient Safety Incident Response Framework.

Role Expectations:

NUPAS provide abortion care from Telephone consultations, through to after care support. Following appropriate training the postholder may be required to provide care in remotes services, EMA/Surgical units and after care.

The post holder will be expected to travel to clinics within the region.

The post holder will be expected to support clinical care as required operationally across all areas of the service. However, the post holder must be appropriately trained and competent in the care administered.

Responsibilities

To provide clear understanding, and implementation of informed choice to patients.

To offer excellent skills in patient assessment with a clear understanding of treatment options, and informed choice.

Skilled in clinical observation and assessment, enabling identification of normal baseline observations and the deteriorating patient.

Can interpret and undertake point of care testingincluding pregnancy testing either face to face or via the telephone.

Have the knowledge base to facilitate discussion around contraceptive options.

To ensure safe administration of medication in line with policy.

To gain informed consent before the implementation of treatment and procedures.

Provide a good knowledge base around STI Screening and risk factor assessment.

To undertake record keeping in line with policy

To possess the skills and knowledge to monitor observations, make the necessary safe assessments and implement care based on the patient's condition.

To assessment, monitor and advise our patients at every stage of care to ensure high quality safe care.

Can engage with patients and promote patient feedback to ensure NUPAS can improve services for our patients.

Maintains patient safety through escalation and the reporting of incidents.

Engages in the learning process as and when required.

Engages with clinical supervision and continually update own professional development and learning to improve practice.

Always maintains confidentiality and DATA protection in line with policy.

Patient Care and Clinical Practice

All patient care must be undertaken in line with NUPAS policies and procedures. The post holder is responsible for familiarisingthemselves and understanding the content of the policies and procedures.

All registered professionals have a responsibility to ensure patients are safeguarded and concerns are escalated and management appropriately.

Support the services across the region to ensure the delivery of a high standard of patient care and safety, reporting concerns to the Deputy Regional Clinical/Clinical Lead/Lead/Regional Manager.

Support the implementation of care for patients in accordance with appropriate care pathways.

Deliver safe and effective abortion, contraceptive, and sexual health advice and care either in the clinical setting or within remote services.

The post holder is expected to provide care to patients via telephone consultations, clinical assessments, ultrasound scanning, contraceptive care when trained appropriately to do so.

Always recognise and uphold the patient right to dignity and respect.

Ensure the full and accurate completion of all documentation.

Engage with and act upon patient feedback to learn and develop the services provided at NUPAS.

Ensure the provision of specialist holistic care supplying contraception and medicines in line with company policies.

Maintain an up-to-date knowledge base to implement and support care delivery in a specialist area of care, and only undertake clinical skills you are trained in.

Provide any necessary assessment for sexually transmitted infections and advise patients.

To undertake safe and effective medications management in line with policy.

Where applicable and appropriately trained: Registered nurses and midwives trained to undertake independent or supplementary prescribing can do so at NUPAS only after discussion with the head of nursing, and with the commitment to attend yearly NMP updates. Prescribing practice must be in adherence with NUPAS policy and medications formulary.

Professional Development

Engage in the delivery of training and education.

Support in providing induction, training and support to new staff and ensure that their development needs are appropriately met in line with NUPAS competency assessment training frameworks.

To manage own workload in line with NUPAS visions and Values

To engage in own clinical and safeguarding supervision ensuring clinical knowledge is up to date.

Ensure that practice is compliant with professional bodies, regulatory standards. Report concerns via the correct NUPAS processes.

To escalate and voice concerns and complaints to the relevant manager

To Engage with learning responses in relation to clinical incidents.

Person Specification

Experience

Essential

• Application must evidence the skills and experience to fulfil all elements of the Job Description.
• Must be pro-choice.

Qualifications

Essential

• Current Nurse and or Midwifery Council (NMC) registration as a Registered Nurse (Sub part 1 of the NMC register) Registered Midwife.
• Ultrasound scanning experience in first and second trimester.

Desirable

• Contraceptive Qualification/Experienced in fitting subdermal implants (Letter of competence required).
• Professional Nurse or midwifery advocate.
• Independent Non-Medical/Supplementary Prescribing qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NUPAS Ltd

Address

N U P A S Ltd

NUPAS Stoke

Wharf Street

Newcastle-under-Lyme

ST5 1JZ

United Kingdom

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

An exciting opportunity to join our dedicated team within our busy contact centre. You will be the first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged efficiently and compassionately. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Deliver an efficient and effective appointment booking service relating to termination of pregnancy, contraception and aftercare for NUPAS patients.

Determine and arrange a suitable appointment to meet the patients needs. Providing information according to NUPAS guidelines as appropriate and within the remit of a Patient Care and Booking Advisor.

Ensure that the earliest and most suitable appointment that can be provided to the patient is offered.

You must be empathetic, and treat all patients and colleagues with dignity and respect.

Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).

Where NUPAS cannot assist the patient, signpost patient to appropriate services in line with NUPAS guidelines.

Ensure all appointment times offered are within the service KPIs and targets.

Ensure the patient is made aware of any special requirements regarding their appointment.

Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.

Identify and escalate any risk or safeguarding concerns to senior colleagues promptly and actively seek to reduce or eliminate those concerns identified in a positive manner.

Embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.

Support CC team leaders with any tasks as assigned and with relevant training.

Ensure you maintain compliant with statutory and mandatory training requirements and any other training relevant to your position.

Maintain a clear and tidy working environment to ensure the safety of yourself and your colleagues in the workplace.

Ensure you comply with all policies and procedures.

Person Specification

Knowledge & Skills

Essential

• Ability to communicate effectively over the phone using a calm, friendly, empathetic tone, and to manage conflict calmly
• Ability to work in a sensitive, confidential and non-judgemental way
• Ability to deal with personal information sensitively and respect people's right to confidentiality
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Have good attention to detail
• Ability to accurately record information whilst listening (talk and type)
• Demonstrating initiative and solution focused attitudes

Experience

Essential

• Working in a busy call centre environment
• Experience of working with people in difficult circumstances
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Experience of using Microsoft Office packages
• Must be empathetic, and treat all patients with dignity and respect.
• All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults.
• Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
• To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
• All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security.

Qualifications

Essential

• Secondary standard of education or NVQ Level 2 or equivalent
• Computer literate with accurate keyboard skills

Desirable

• Experience of using information systems to input, store and retrieve patient data
• Significant administrative experience of working in an environment engaging with potentially anxious patients

Specific Requirements

Essential

• Pro-choice
• Reliable
• Conscientious
• Professional
• Flexible approach to work
• A satisfactory Disclosure and Barring check
• Commitment to the aims & values of NUPAS
• A willingness to learn new skills
• Able to work to the service rota, to meet the needs of the service, including weekends, evenings and bank holidays
• Must be prepared to comply with all policies and procedures
• Adherence to NUPAS uniform policy
• Respect for the sensitive nature of the business including rules around the use of mobile phones and social media in the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

N U P A S

79 Newton Street

MANCHESTER

M1 1EX

United Kingdom

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

An exciting opportunity to join our dedicated team within our busy contact centre. You will be the first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged efficiently and compassionately. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Deliver an efficient and effective appointment booking service relating to termination of pregnancy, contraception and aftercare for NUPAS patients.

Determine and arrange a suitable appointment to meet the patients needs. Providing information according to NUPAS guidelines as appropriate and within the remit of a Patient Care and Booking Advisor.

Ensure that the earliest and most suitable appointment that can be provided to the patient is offered.

You must be empathetic, and treat all patients and colleagues with dignity and respect.

Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).

Where NUPAS cannot assist the patient, signpost patient to appropriate services in line with NUPAS guidelines.

Ensure all appointment times offered are within the service KPIs and targets.

Ensure the patient is made aware of any special requirements regarding their appointment.

Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.

Identify and escalate any risk or safeguarding concerns to senior colleagues promptly and actively seek to reduce or eliminate those concerns identified in a positive manner.

Embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.

Support CC team leaders with any tasks as assigned and with relevant training.

Ensure you maintain compliant with statutory and mandatory training requirements and any other training relevant to your position.

Maintain a clear and tidy working environment to ensure the safety of yourself and your colleagues in the workplace.

Ensure you comply with all policies and procedures.

Person Specification

Knowledge & Skills

Essential

• Ability to communicate effectively over the phone using a calm, friendly, empathetic tone, and to manage conflict calmly
• Ability to work in a sensitive, confidential and non-judgemental way
• Ability to deal with personal information sensitively and respect people's right to confidentiality
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Have good attention to detail
• Ability to accurately record information whilst listening (talk and type)
• Demonstrating initiative and solution focused attitudes

Experience

Essential

• Working in a busy call centre environment
• Experience of working with people in difficult circumstances
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Experience of using Microsoft Office packages
• Must be empathetic, and treat all patients with dignity and respect.
• All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults.
• Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
• To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
• All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security.

Qualifications

Essential

• Secondary standard of education or NVQ Level 2 or equivalent
• Computer literate with accurate keyboard skills

Desirable

• Experience of using information systems to input, store and retrieve patient data
• Significant administrative experience of working in an environment engaging with potentially anxious patients

Specific Requirements

Essential

• Pro-choice
• Reliable
• Conscientious
• Professional
• Flexible approach to work
• A satisfactory Disclosure and Barring check
• Commitment to the aims & values of NUPAS
• A willingness to learn new skills
• Able to work to the service rota, to meet the needs of the service, including weekends, evenings and bank holidays
• Must be prepared to comply with all policies and procedures
• Adherence to NUPAS uniform policy
• Respect for the sensitive nature of the business including rules around the use of mobile phones and social media in the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B15 2UL

United Kingdom

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)