Job description

Job responsibilities

The following are the core responsibilities of the secretary. There may be, on occasion, a requirement to carry our other tasks. This will be dependent upon factors such as workload and staffing levels:

1. Choose & Book / ERS

• Sending referrals
• Tracking and updating referrals which include rejected, A&Gs, transferring and returned (cancelled/DNAs)
• Sending outcome and A&G to relevant clinical member of staff

2. C The Signs

• Secretaries oversee C The Signs as a cancer safety net
• Checking patients record to see if attend appointment and updating on C The Signs
• Checking the record for recent letters of the outcome and updating on C The Signs
• Sending referrals from C The Signs

3. Emails

• Action emails from patients and health care professionals which can include the below:
• Updates on referrals
• Sending A&Gs
• Coroner requests
• Solicitors
• Housing team
• Schools
• Photos to be added to record
• Private referrals
• Safeguarding
• General enquiries

4. Footfall

Footfall can include the below:

• Referral updates
• Referral requests
• General enquiries

5. Workflow

Actioning workflow documents sent to the team which include the below:

• 2WW downgrades
• Referral requests GOS18
• Further investigations

6. Tasks

• Actioning tasks sent which include sending referrals to the appropriate departments
• Dealing with urgent/2WWs first

7. Dictations

• Listening and writing up dictations which can include clinical letters, coroner and solicitor letters

8. Telephone

• Answering the admin/referral line
• Answering the bypass number which will include paramedics
• Take calls from staff on bypass number to report in sick and to pass to management team
• Make outgoing telephone calls to patients and healthcare professionals

Secondary Responsibilities

In addition to the primary responsibilities, the secretary may be request to:

• Support administrative staff, providing cover during staff absences
• Private referrals
• Updating letter templates on Sys1
• Informing staff of referral changes
• Ensuring relevant tests required have been completed or booked in
• Follow GP action to work
• Following RIP process to support admin if required
• Follow weekly work rota
• Swap info admin to cover on the delays three secretaries are in
• Attend admin meeting and training sessions within working hours
• Sending invoices
• Chasing forms/questionnaires for referrals
• Right to Choose
• Respect forms
• Allocated person to do stationary ordering
• Retinal screening processing
• Checking and keeping up to date with Teams notifications
• Undertake additional duties as may from time to time be necessary, commensurate with the post

Person Specification

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a healthcare setting

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Maths and English (C or above)
• AMSPAR Receptionist Qualification
• NVQ Level 2 in Health and Social care

Skills & Abilities

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Desirable

• SystmOne user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Millwood Medical Practice

Mill Lane

Bradwell

Great Yarmouth

Norfolk

NR31 8HS

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Administrator. There may be, on occasion, a requirement to carry our other tasks. This will be dependent upon factors such as workload and staffing levels:

1. Processing of letters

• Coding diagnosis and procedures which also includes cancer diagnosis, aiming for QOF codes and inputting vaccinations
• Linking to expiring codes
• Adding implant recalls
• Passing recalls/long term conditions onto Michelle for QOF recalls
• Making codes active or in error
• Merging duplicate active problems
• Tidying up active problem list, if resolves or unnecessary codes
• Using workflow to communicate with relevant staff which may include further action
• Making letters not visible on patient record if required such as safeguarding
• Transferring electrical documents on Sys1
• Making new batches
• Raise any safeguarding concerns to GP

2. Scanning and Post

• Processing the Royal Mail and Hospital post typically twice a day
• Checking the admin scanning tray every day
• Putting medical and insurance reports in reception managers tray
• Passing finance letter to finance lead
• Scanning clinical information letters on Sys1
• Processing urgent letters as soon as possible
• Sending patient summaries for Universal Credit request letters

3. Telephone calls

• Answering the admin/referral line
• Answering the bypass number which will include paramedics
• Take calls from staff on bypass number to report in sick and to pass to management team
• Make outgoing telephone calls to patients and healthcare professionals

4. Emails

• Emails monitored every day
• Action emails which can be from patients, healthcare professionals and third parties which can include:

o Adding visits

o Send summaries

o Send pathology results

o Send MED3

o Sending tasks to relevant staff and replying with outcome

o Passing medication emails onto prescription team

o Adding photos onto the record

o Redirecting complaints

o Dealing with RIP notifications

o General enquiries

o Passing relevant emails on to management

5. Footfall

Footfall is monitored every day; these can include:

• Send summaries
• Send MED3
• Send pathology results
• Add photos onto the record
• General enquiries

6. RIP Process

• Send the bereavement letters
• Fill in ROP information excel sheet on Teams
• Fill in RIP red book
• Follow F12 process
• Follow Sys1 deduction process request
• Put Medical Examiner referral form on
• Task GP/Drs to make aware and request death certificate and referral form
• Update reception board
• Scan death certificate on to record
• Email death certificate, medical examiner form, NOK detail and patient summary

7. Tasks

• Monitoring admin and coding task box daily and action adoring, following above

Secondary Responsibilities

In addition to the primary responsibilities, the Administrator may be request to:

• Support administrative staff, providing cover during staff absences
• Book urgent appointment but not including DRS/UDT in the correct time frame from tasks, emails or letters. Speak to Amy for assist if no slots.
• Complete ICE form requests from tasks, emails or letters
• Follow weekly admin rota
• Attend admin meeting and training sessions within working hours
• Checking and keeping up to date with Teams notifications
• There will also be individual jobs identified to specific people. Those jobs are:

o Breast screening

o Retinal screening

o AAA screening

o Checking breaking news batch once a week

o PPG leaflet developed every new session

o Baby folder checked once a week, typically on a Friday

o At the beginning of each month the death certificate folder is checked and items removed every 28 days

o Stationary ordering

o New patient registrations inputting typically twice a week

o Occasionally coping of notes

o Inputting of NHS Health checks

Undertake additional duties as may from time to time be necessary, commensurate with the post.

Person Specification

Skills & Abilities

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Desirable

• SystmOne user skills

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a healthcare setting

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Maths and English (C or above)
• AMSPAR Receptionist Qualification
• NVQ Level 2 in Health and Social care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Millwood Medical Practice

Mill Lane

Bradwell

Great Yarmouth

Norfolk

NR31 8HS

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job description

Job responsibilities

• In accordance with the Health Centre timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, referrals and correspondence in a timely manner.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Contribute in a supportive way to the well-being and care of patients seen within the Health centre in accordance with operational policy.
• Screening patients for disease risk factors and early signs of illness.
• In consultation with patients and in line with current Health Centre disease management protocols, developing care plans for health.
• Providing counselling and supporting guidance on healthier living.
• Supporting patients with particular needs by signposting or referring to the appropriate Social, Health or Community Organisation.
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes.
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions.)
• Prescribing in accordance with the Health Centre prescribing formulary (or generically) whenever this is clinically appropriate.
• Contribute to the medical administrative needs for the efficient running of the Health Centre.
• Ensuring that all work carried out which carries a private fee is properly recouped and accounted for; e.g. Medical Reports, Insurance reports, private letters to 3rd Parties etc.
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.
• Attending training and events organised by the Health Centre or other agencies, where appropriate.
• Attending team and MDT meetings

Person Specification

Experience

Essential

• Primary prevention & screening services
• Clinical Governance
• Delivery of QoF targets
• Self-audit and reflection
• Organised and efficient in record keeping and completion of paperwork
• Time management being able to prioritise work and work under pressure
• Computer literacy

Desirable

• Adaptability to change
• Service Development

Skills & Abilities

Essential

• Commitment to delivering a high standard of patient centred care
• Commitment to continuity of care
• Commitment to primary prevention and health improvement
• Addressing health inequalities
• Patient empowerment
• Patient advocate
• Willingness to share and collaborate across entire primary health team
• Ability to develop and maintain effective working relationships with multi-disciplinary and multi-agency teams
• Ability to work flexibly
• Ability to recognise own limitations and act upon them appropriately
• Willingness to learn new skills and to problem solve on a daily basis
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to work within the changing structures of the NHS and work to the requirements of other regulatory bodies
• Excellent communicator

Desirable

• Ability to input to strategic and practice development requirements
• Ability to challenge traditional models of working and to suggest improvements for change in a positive and inclusive manner

Qualifications

Essential

• On GMC GP Register
• On Medical Performers List
• Annual appraisal and revalidation (when appropriate)
• Enhanced Disclosure & Barring Service check
• UK driving licence

Desirable

• Evidence of continued professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Norwich Health Centre

Rouen House

Rouen Road

NORWICH

NR1 1RB

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job description

Job responsibilities

• In accordance with the Medical Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, referrals and correspondence in a timely manner.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness.
• In consultation with patients and in line with current Medical Practice disease management protocols, developing care plans for health.
• Providing counselling and supporting guidance on healthier living.
• Supporting patients with particular needs by signposting or referring to the appropriate Social, Health or Community Organisation.
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes.
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions.)
• Prescribing in accordance with the Medical Practice prescribing formulary (or generically) whenever this is clinically appropriate.
• Contribute to the medical administrative needs for the efficient running of the Medical Practice.
• Ensuring that all work carried out which carries a private fee is properly recouped and accounted for; e.g. Medical Reports, Insurance reports, private letters to 3rd Parties etc.
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.
• Attending training and events organised by the Medical Practice or other agencies, where appropriate.
• Attending team and MDT meetings.

Person Specification

Experience

Essential

• Primary prevention & screening services
• Clinical Governance
• Delivery of QoF targets
• Self-audit and reflection
• Organised and efficient in record keeping and completion of paperwork
• Time management being able to prioritise work and work under pressure
• Computer literacy

Desirable

• Adaptability to change
• Service Development

Qualifications

Essential

• On GMC GP Register
• On Medical Performers List
• Annual appraisal and revalidation(when appropriate)
• Enhanced Disclosure & Barring Service check
• UK driving licence

Desirable

• Evidence of continued professional development

Skills and Abilities

Essential

• Commitment to delivering a high standard of patient centred care
• Commitment to continuity of care
• Commitment to primary prevention and health improvement
• Addressing health inequalities
• Patient empowerment
• Patient advocate
• Willingness to share and collaborate across entire primary health team
• Ability to develop and maintain effective
• working relationships with multi-disciplinary and multi-agency teams
• Ability to work flexibly
• Ability to recognize own limitations and act upon them appropriately
• Willingness to learn new skills and to
• problem solve on a daily basis
• An understanding, acceptance and adherence to the need for strict
• confidentiality
• Ability to work within the changing structures of the NHS and work to the requirements of other regulatory bodies
• Excellent communicator

Desirable

• Ability to input to strategic and practice development requirements
• Ability to challenge traditional models of working and to suggest
• improvements for change in a positive and inclusive manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Millwood Medical Practice

Mill Lane

Bradwell

Great Yarmouth

Norfolk

NR31 8HS

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Non-Prescribing Practice Nurse. The postholder will work across both practice and community settings, delivering high-quality, patient-centred nursing care. Additional duties may be required in response to service needs, workload demands, and staffing requirements.

• Promote health improvement, disease prevention, and wellbeing through evidence-based health education, health promotion, and lifestyle support.
• Assess, plan, implement, and evaluate person-centred nursing care for patients with acute and long-term health conditions within own scope of practice.
• Support the management of patients with chronic diseases, undertaking routine reviews, monitoring, and follow-up in accordance with local and national guidelines.
• Identify patients at risk of developing long-term conditions and provide proactive interventions to improve health outcomes.
• Deliver routine nursing procedures including wound care, cervical screening (where competent), vaccinations, immunisations, health checks, venepuncture, ECGs, and other clinical interventions within competency.
• Undertake autonomous home visits, care home visits, and community-based assessments as a core component of the role, managing a delegated caseload and providing assessment, treatment, monitoring, and care planning for housebound and vulnerable patients.
• Manage an independent clinical caseload across practice and community settings, prioritising workload appropriately and exercising professional judgement when assessing, planning, and delivering patient care within professional competence and organisational policies.
• Develop and maintain therapeutic relationships with patients, carers, families, and multidisciplinary teams to facilitate coordinated care.
• Support the identification and reduction of health inequalities, with particular focus on improving access, engagement, and outcomes for patients with learning disabilities.
• Lead or support annual health checks for patients with learning disabilities, ensuring reasonable adjustments are made to meet individual needs.
• Advocate for patients with learning disabilities and work collaboratively with carers, community teams, social care, and specialist learning disability services to promote equitable healthcare access.
• Contribute to the development of personalised care plans, including support plans for patients with complex health and social needs.
• Provide health promotion, education, and self-management support to patients, carers, and families in ways that are accessible and tailored to individual communication needs.
• Request and undertake agreed diagnostic tests and investigations within scope of practice, reporting findings to the appropriate clinician and escalating concerns as required.
• Recognise, assess, and appropriately escalate clinical concerns, safeguarding issues, deteriorating patients, or signs of abuse, neglect, or vulnerability.
• Refer patients to other healthcare professionals, community services, social prescribers, and support organisations in line with practice protocols and local pathways.
• Maintain accurate, contemporaneous, and legally compliant clinical records using the practice clinical system.
• Ensure appropriate use of clinical coding and contribute to the maintenance of disease registers, enhanced services, and quality improvement initiatives.
• Participate in infection prevention and control activities, clinical audits, service development projects, and quality assurance programmes.
• Chaperone patients where appropriate and in accordance with practice policy.
• Support the practice team in responding to medical emergencies and urgent clinical situations.
• Recognise and respond appropriately to patients presenting with mental health needs, referring to relevant services where required.
• Actively participate in multidisciplinary team meetings, safeguarding reviews, case discussions, and care planning processes.
• Maintain professional registration and competency through continuing professional development, mandatory training, clinical supervision, and reflective practice.
• Contribute to the education, development, and support of colleagues, healthcare assistants, students, and trainees where appropriate.
• Work flexibly across practice and community settings to meet the needs of the patient population and support service delivery priorities.

Special Interest: Learning Disabilities

The postholder will be encouraged and supported to develop and maintain expertise in the care of patients with learning disabilities, including:

• Supporting delivery of the Learning Disability Enhanced Service.
• Undertaking and coordinating annual health checks.
• Ensuring reasonable adjustments are identified, recorded, and implemented.
• Promoting accessible communication and health information.
• Working collaboratively with community learning disability teams and external agencies.
• Supporting health action plans and personalised care planning.
• Helping to reduce health inequalities experienced by people with learning disabilities.
• Acting as a practice resource and advocate for learning disability awareness, inclusion, and best practice.
• Supporting carers and families to access appropriate healthcare services and community support.
• Promoting the uptake of screening programmes, vaccinations, health reviews, and preventative healthcare interventions among people with learning disabilities

Person Specification

Travel Requirements

Essential

• Full UK driving licence.
• Access to a vehicle insured for business use.
• Ability and willingness to travel independently between practice sites, patient homes, care homes, and community settings.
• Regular home visiting is a core and essential component of this role and forms part of the routine workload.

Skills and Abilities

Essential

• Effective time management (planning and organisation)
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Strong IT skills, including clinical IT system user skills
• Clear, polite telephone manner
• Polite and confident
• Flexible and cooperative
• High levels of integrity and loyalty
• Sensitive and empathic in distressing situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Punctual and committed to supporting the team effort
• Problem solver with the ability to process information accurate and effectively, interpreting data as required.
• Ability to work under pressure/in stressful situations
• Ability to work autonomously whilst recognising own limitations and seeking support when required.
• Confidence in clinical decision-making and managing an independent workload.
• Excellent communication and relationship-building skills.
• Commitment to providing high-quality community-based patient care.
• Enthusiasm for reducing health inequalities and improving outcomes for vulnerable patient groups.
• A proactive and adaptable approach to service development and quality improvement.
• Commitment to multidisciplinary team working and collaborative care delivery.

Desirable

• Experience with audit and able to lead audit programmes
• Experience with clinical risk management
• Motivated, forward thinker
• Effectively utilities resources

Qualifications

Essential

• Registered Nurse (NMC)

Desirable

• Mentor or teaching qualification
• Post graduate diploma or degree (Chronic Disease Management)
• Family planning qualification

Experience

Essential

• Experience of working in a primary care environment
• Experience of working autonomously
• Experience of infection presentation and control measures
• Clinical knowledge in the following:
• Knowledge of health promotion strategies
• Chaperone procedure
• Ability to work within own scope of practice and understanding when to refer to GPs
• Ability to record accurate clinical notes
• Understand the requirement for PGDs and associated policy
• Understanding evidence-based practice
• Clinical knowledge in the following:
• Wound care/remove of sutured and staples
• ECGs
• Venepuncture
• New patient medicals
• Immunisations (routine, childhood and travel)
• Womens health (cervical cytology, contraception, etc.)
• Requesting pathology tests and processing the results, advising patient accordingly
• Travel medicine
• Chronic disease management awareness for:
• Diabetes
• Hypertensin
• CHD
• Asthma
• Spirometry

Desirable

• Experience of working as a practice nurse or community nurse
• Experience of managing elderly and housebound patients
• Experience of quality initiatives, i.e., benchmarking
• Broad knowledge of clinical governance
• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Millwood Medical Practice

Mill Lane

Bradwell

Norfolk

NR31 8HS

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job description

Job responsibilities

The following are core responsibilities. There may be occasions where additional duties are required depending on workload and staffing levels.

1. Reception Duties

• Greet patients and visitors in a professional, courteous, and confidential manner
• Direct patients to appropriate services or clinicians
• Manage appointment bookings in line with practice protocols
• Effectively utilise Footfall and SYSTMOne appointment systems
• Respond appropriately to patient enquiries at front desk

2. Telephone Duties

• Answer incoming calls promptly and courteously
• Manage the admin/referral line
• Make outgoing calls to patients and healthcare professionals
• Accurately document telephone communications
• Redirect calls or escalate issues where necessary

3. Footfall Monitoring

• Monitor Footfall daily
• Respond to general enquiries

4. Tasks and Workflow Management

• Monitor and action reception tasks daily
• Prioritise urgent tasks
• Communicate clearly with relevant team members

Secondary Responsibilities

• Book urgent appointments (excluding DRS/UDT where specified)
• Complete ICE form requests
• Follow weekly reception rota
• Attend meetings and training sessions
• Monitor and respond to Teams notifications
• Undertake additional duties commensurate with the role

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics and English (Grade C/4 or above)
• AMSPAR Receptionist Qualification
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience working with the general public

Desirable

• Experience in an administrative role
• Experience within a healthcare setting

Skills and Abilities

Essential

• Excellent written and verbal communication skills
• Strong IT skills
• Clear and professional telephone manner
• Competent in Microsoft Office and Outlook
• Effective time management and organisational skills
• Ability to work independently and as part of a team
• Strong interpersonal skills
• Problem-solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated and proactive
• Forward thinking
• High levels of integrity
• Empathetic and sensitive in distressing situations
• Ability to work under pressure
• Flexibility to work outside core office hours if required

Desirable

• SYSTMOne user experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Millwood Surgery

Mill Lane

Bradwell

Great Yarmouth

Norfolk

NR31 8HS

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose:

The Advanced Nurse Practitioner (ANP)/Advanced Clinical Practitioner (ACP) has been assessed as competent in practice using their advanced clinical knowledge and skills. They work autonomously and part of a team to provide decisions in the assessment, diagnosis and treatment of patients.

ANPs/ACPs in primary care can develop close, long-term relationships with their patients and work in partnership with them to achieve optimum health. They are autonomous in making decisions based on assessment, diagnosis and interpretation of test results. They can independently prescribe appropriate medication, evaluate or refer to other specialists if necessary.

ANPs/ACPs are registered nurses with advanced education and clinical training including non- medical prescribing. They must meet the NMC requirements for advanced practice, which includes the 4 pillars clinical practice, leadership, education and research.

Key Responsibilities:

The following are the core responsibilities of the Advanced Nurse Practitioner/Advanced Clinical Practitioner. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Develop, implement and embed health promotion and wellbeing programmes
• Provide high-quality and advanced care for patients of all ages with a range of conditions, including acute and chronic illnesses. They perform physical exams, take medical histories, and order diagnostic tests. They also develop and implement care plans, prescribe medications, and manage ongoing care via face to face, video or telephone consultations.
• Make clinical decisions based on diagnostic results and adjust treatment plans as needed. They must demonstrate safe clinical decision-making and expert care. And work within own scope of practice.
• Work with physicians, specialists, and other healthcare professionals to provide patient-centered care. Provide clinical triage of patients to appropriate services and healthcare professionals.
• Educate patients and their families about healthy lifestyle choices, disease prevention and self-management techniques.
• Stay up to date with the latest evidence and standards of care through ongoing education and research.
• Mentor less experienced nurses and staff.
• Support the Practices future development and share the Practices values.
• Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice
• Identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects to the patients health
• Provide wound care where appropriate
• Provide specialist clinics such as contraception where appropriate
• Undertake the collection of pathological specimens
• Request pathology services as necessary
• Process and interpret pathology and other test results as required
• Maintain accurate clinical records in conjunction with extant legislation
• Ensure SNOMED CT codes are used effectively
• Be responsible for the implementation of an effective immunisation programme
• Chaperone patients where necessary
• Prioritise health issues and intervene appropriately
• Support the team in dealing with clinical emergencies
• Recognise, assess and refer patients presenting with mental health needs
• Be an extended and supplementary prescriber, adhering to extant guidance
• Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required
• Contribute to practice targets (QOF, etc.), complying with local and regional guidance
• Liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients, etc.)
• Delegate clinical responsibilities appropriately (ensuring safe practice and that the task is within the scope of practice of the individual)
• Support the clinical team with all safeguarding matters in accordance with local and national policies
• Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriatelyProvide chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required
• Deliver opportunistic health promotion where appropriate

Secondary Key Responsibilities:

In addition to the primary responsibilities, the Advanced Nurse Practitioner/Advanced Clinical Practitioner may be requested to:

• Act as the audit lead, effectively utilising the audit cycle
• Act as the IPC lead for the practice, ensuring compliance, undertaking audit as necessary
• Monitor and ensure the safe storage, rotation and disposal of medicaments
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning within the organisation
• Continually review clinical practices, responding to national policies and initiatives where appropriate
• Participate in the review of significant and near-miss events applying a structured approach i.e., root cause analysis (RCA)
• Develop practice administrative and clinical protocols in line with the needs of the patient and current legislation

Note: The responsibilities of this role will normally include all duties described in this job description and any additional or different duties, which the employer may require from time to time.

Person Specification

Experience

Essential

• Experience of practice within the four pillars
• Job plan that demonstrates advanced nursing practice and has equity with peers working at this level
• Experience of prescribing and undertaking medication reviews
• Experience of working in a primary care environment
• Wound care/removal of sutures and staples
• Travel medicine
• Understand the importance of evidence-based practice
• Broad knowledge of clinical governance
• Knowledge of health promotion strategies
• Understand the requirement for PGDs and associated policy
• Evidence of continuing professional development (CPD) commensurate with the role of an ANP
• Clinical knowledge and skills including:
• ECGs
• Venepuncture
• New patient medicals
• Chaperone procedure
• Requesting and processing pathology tests
• Advising patients accordingly
• Diabetes
• Hypertension
• Asthma
• Spirometry
• CHD
• Immunisations (routine and childhood)
• Womens health (cervical cytology, contraception, etc.)

Desirable

• Experience of working as a practice nurse or community nurse
• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena

Qualifications

Essential

• Registered Nurse with Nursing and Midwifery Council
• Masters degree required for qualification post December 2020 refer to RCN Credentialing for Advanced Level of Nursing Practice or Post graduate diploma or degree for Advanced Practice Qualification up to December 2020
• Qualified Independent Nurse Prescriber on the NMC register
• Meets NMC revalidation requirements in accordance with the NMC Revalidation booklet
• Meets the standards for registered ANP working at advanced level
• Minor illness qualification

Desirable

• Qualified triage nurse
• Teaching qualification
• ALS and PALS

Skills and Abilities

Essential

• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understand when to refer to GPs
• Polite and confident, flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations as well as ability to work under pressure/in stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Millwood Surgery

Mill Lane

Bradwell

Great Yarmouth

Norfolk

NR31 8HS

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job description

Job responsibilities

Main Clinical Responsibilities:

• To undertake a comprehensive holistic assessment, liaising and referring to other agencies and professionals as necessary.
• To use clinical examination and diagnostic skills, initiate investigation, prescribe care and treatment as appropriate.
• To facilitate and/or provide health promotion and education.
• To work collaboratively with other health professionals and agencies.
• To develop and maintain advanced nursing skills.
• To prescribe effectively from the non-medical nurse prescribers formulary in line with local and national prescribing formularies.

Education and Development:

• To support peer review and reflective practice.
• To formally and informally disseminate knowledge and skills to other staff.
• To proactively develop practice across boundaries.
• To undertake and participate in clinical supervision.
• To identify personal and professional development needs and implement action plans to meet those needs.
• To participate in agreed in-service training programmes.
• To contribute to identifying own training needs and those of nurses working at the Centre.
• To attend mandatory training annually.

Professional:

• To ensure all practice is in accordance with the NMC Code of Professional Conduct, Scope of Professional Practice, Standards in the Administration of Medicines, and Standards of Record Keeping.
• To maintain and develop advanced clinical skills.
• To identify areas of unsafe practice and areas of concern, initiating prompt and appropriate action.
• To respect the confidentiality of all matters learned as a result of employment in the NHS, including matters relating to other members of staff and the public/patients.
• To have a working knowledge of NPC policies and procedures.
• To attend meetings as required.

Quality:

The post-holder will strive to maintain quality within the Centre, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources in line with Health Centre Policy.

Person Specification

Experience

Essential

• Minimum of 3 years post registration experience.
• Experience of working autonomously and as part of team at primary care.
• Experience in management minor illness and minor injury at primary care.
• Evidence of appropriate continuing professional development activity to maintain up-to-date knowledge and on-going competence all aspects of the ANP/NP/paramedic clinical practitioner role.
• Understanding of evidence-based practice.

Desirable

• Experience of in urgent care setting.
• Experience with Paediatric examination.
• Teaching /Mentoring experience or qualification.
• Experience of using SystmOne.

Qualifications

Essential

• Registered general Nurse degree /Paramedic BSC or degree or equivalent level 1 degree.
• NMC registration Nurse or HCPC paramedic.
• Non-medical prescribing course level 6/7.

Desirable

• MSC level 7 advanced professional practice.
• Paediatric /Adult ALS/ILS.
• Qualification for minor illness /minor injury course of level 7.

Skills & Abilities

Essential

• Ability to perform clinical examination, make a diagnosis, prescribing medication, and treatment plan for patient with minor illness or minor injury.
• Ability to identify and manage emergency or acute presentations.
• Ability to assess and manage patient risk effectively and safely.
• Excellent interpersonal, verbal and written communication skills.
• Time management and ability priority workload.
• Reflective practitioner.
• Proven experience in professionally autonomous decision making and accountability.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Norwich Walk-In Centre

Rouen House

Rouen Road

Norwich

Norfolk

NR1 1RB

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job description

Job responsibilities

• Provide high-quality, patient-centred primary care consultations.
• Undertake face-to-face and telephone consultations.
• Assess, diagnose and manage acute and long-term conditions.
• Prescribe safely and in accordance with local prescribing guidance.
• Review and sign repeat prescriptions.
• Make referrals to secondary care and community services.
• Support patients with complex physical, mental health and social needs.
• Work collaboratively with the multidisciplinary team to deliver coordinated care.
• Maintain accurate and contemporaneous clinical records using SystmOne.
• Maintain professional registration, appraisal, revalidation and mandatory training requirements.

Person Specification

Qualifications

Essential

• Fully qualified General Practitioner with current GMC registration and licence to practise.
• Included on the NHS England GP Performers List.

Skills & Abilities

Essential

• Compassionate and non-judgemental approach.
• Excellent interpersonal skills.
• Resilient and calm under pressure.
• Committed to equality, diversity and inclusion.
• Passionate about improving healthcare for vulnerable adults.
• Excellent communication and consultation skills.
• Ability to work independently and as part of a multidisciplinary team.
• Commitment to delivering high-quality, person-centred care.

Experience

Essential

• Understanding of safeguarding adults and information governance.
• Experience using SystmOne.

Desirable

• Experience working with vulnerable or socially excluded populations.
• Experience in homelessness, inclusion health, prison healthcare or substance misuse services.
• Experience managing complex mental health and physical health presentations.
• Knowledge of local community and voluntary sector services.
• Experience of multidisciplinary working.
• Interest in population health, health inequalities or inclusion medicine.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Vulnerable Adult Service

Under One Roof

100-102 Westwick Street

Norwich

Norfolk

NR2 4SZ

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job description

Job responsibilities

• Welcome patients, visitors and professionals in a friendly and professional manner.
• Manage appointments and maintain an efficient appointment system.
• Answer telephone calls, respond to enquiries and direct calls appropriately.
• Register new patients and update patient records accurately.
• Process clinical correspondence, electronic tasks and administrative requests.
• Support clinicians and support workers with administrative duties.
• Liaise with prescription, scanning and clinical teams to resolve patient queries.
• Maintain accurate electronic patient records and ensure confidentiality at all times.
• Assist with clinic administration and the day-to-day running of reception.
• Comply with data protection, confidentiality and safeguarding requirements.
• Work collaboratively with colleagues to provide a high-quality service.

Note: The responsibilities of this role will normally include all duties described in this job description and any additional or different duties, which the employer may require from time to time.

Person Specification

Skills & Abilities

Essential

• Excellent customer service and communication skills.
• Strong organisational skills and the ability to prioritise workload.
• Good IT skills, including Microsoft Office and email.
• Ability to remain calm and professional in a busy environment.
• High level of accuracy and attention to detail.
• Compassionate and approachable.
• Reliable and professional.
• Excellent interpersonal skills.
• Good problem-solving skills.
• Committed to equality, diversity and inclusion.

Experience

Essential

• Experience working in a reception, customer service or administrative role.
• Understanding of confidentiality and data protection.

Desirable

• Any of the following would be advantageous, but training will be provided:
• Previous NHS, GP practice or healthcare reception experience.
• Experience using SystmOne.
• Experience supporting vulnerable adults or working within health or social care.
• Knowledge of NHS services and patient pathways.
• Experience working with external agencies and partner organisations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Vulnerable Adult Service

Under One Roof

100-102 Westwick Street

Norwich

Norwich

NR2 4SZ

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)