Job summary

NHUC are looking for an experienced and motivated Remote Monitoring Service Manager to lead the operational delivery of our newly established Remote Monitoring service. This is an exciting opportunity to play a key role in transforming patient care through digitally enabled services that support people to remain safely at home while reducing reliance on urgent and emergency care services.

As the operational lead, you will be responsible for service mobilisation, performance management, workforce leadership, stakeholder engagement, quality assurance, and continuous service improvement. You will work closely with NHUC senior leaders, system partners, subcontractor providers, and digital suppliers to ensure safe, responsive and patient-centred care.

We are seeking a dynamic leader with experience of managing healthcare services, delivering operational performance, and leading teams within NHS, urgent care, primary care, or remote monitoring environments. Strong communication, organisational and partnership-working skills are essential.

This is a full-time role based at our Farnborough head office with travel across Hampshire and the Isle of Wight as required.

Join NHUC and help shape the future of virtual care, supporting our vision of delivering safe, effective and compassionate care closer to home.

Please note, this role is initially fixed term until 20th November 2028 with potential to extend.

Interview date: 29th October 2026 at our Head Office in Farnborough.

Main duties of the job

The Remote Monitoring Service Manager will provide operational leadership for NHUC's Remote Monitoring service, ensuring safe, effective and patient-centred care is delivered across Hampshire and the Isle of Wight. The post holder will lead service mobilisation and ongoing delivery, manage performance against key quality and contractual standards, and support continuous service improvement.

Working closely with senior leaders, clinical teams, system partners and subcontracted providers, the role will oversee workforce planning, operational performance, patient onboarding processes, stakeholder engagement, governance and reporting arrangements. The Service Manager will also support the development of digitally enabled models of care that help patients remain safely at home and reduce reliance on urgent and emergency care services.

This role requires a proactive and collaborative leader with strong operational management skills, experience of delivering healthcare services, and the ability to work effectively within a complex multi-provider environment.

PLease see the JD for a full list of duties and responsibilites.

About us

NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.

SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.

TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.

NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.

NHUC is not currently a licensed sponsorship employer. As such, we are only able to progress candidates who can demonstrate an existing right to work in the UK at the time of application.

Details

Date posted

02 October 2026

Pay scheme

Other

Salary

£57,528 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Flexible working

Reference number

U0077-26-0023

Job locations

The Meads Business Centre

19 Kingsmead

Farnborough

GU14 7SR

United Kingdom

Job description

Job responsibilities

Role Summary:

The Remote Monitoring Service Manager will provide senior operational leadership and support for the design, mobilisation, implementation and ongoing delivery of the Hampshire and Isle of Wight (HIOW) Level 2 Remote Monitoring Service and North Hampshire Urgent Care (NHUC) Level 3 Virtual Care at Home Service.

The Service Manager will ensure that the service is safe, responsive, patient-centred, digitally enabled and delivered consistently across the HIOW footprint in line with the agreed service specification, contract, standard operating procedures, governance requirements and key performance indicators.

North Hampshire Urgent Care is the lead provider of the L2 HIOW-wide L2 Remote Monitoring Service with subcontracts in place to partner organisations to provide the service operationally outside of the North and Mid Hampshire, which NHUC will personally provide.

North Hampshire Urgent Care are the sole provider of the L3 Virtual Care at Home Service covering North and Mid Hampshire.

Internally, the Service Manager will work closely with NHUC Senior Leaders, Medical Director, Clinical Director, Director of Operations, Clinical Head of Service Primary Care, Primary Care Operations Manager, Remote Monitoring Clinical Lead and Head of Clinical Governance, Quality and Patient Safety. The Service Manager will also work closely with subcontractor providers, HIOW ICB, the digital supplier and wider system partners to ensure effective patient onboarding, alert management escalation pathways, workforce planning, education and training, quality assurance, reporting and continuous improvement.

The role will be central to ensuring the success of the Remote Monitoring Service and ensuring it supports the wider NHS ambition for prevention, early intervention, care closure to home and reduced reliance on unscheduled urgent and emergency care.

The post holder will be based at NHUCs head office, located at The Meads Business Centre in Farnborough, however there will be requirement to attend other NHUC and subcontractor / partner locations across the entire HIOW footprint on an ad hoc basis.

Main Duties and Responsibilities:

Leadership and Service Management

• Provide visible, accessible and effective operational leadership for the Remote Monitoring Service, creating a culture where staff understand their roles, responsibilities and contribution to safe patient care.
• Operationally lead the mobilisation and implementation of the service, ensuring that operational plans, workforce requirements, training, reporting arrangements, escalation pathways and digital processes are in place ahead of go-live and refined as the service develops.
• Manage the day-to-day operational delivery of the service, ensuring that the agreed hours of operation, service model and standards are maintained across the HIOW footprint.
• Support the development and review of standard operating procedures, pathways, guidance, action plans and service improvement plans.
• Monitor subcontractor performance against agreed contractual requirements, escalating concerns appropriately and contributing to provider assurance processes.
• Represent NHUC and the Remote Monitoring Service in relevant operational, mobilisation, governance and stakeholder meetings.

Lead Provider and Partnership Working

• Support NHUC in its role as Lead Provider, ensuring effective collaboration with subcontractor providers and system partners.
• Coordinate cross-provider delivery arrangements, ensuring consistency of patient experience, escalation processes, quality assurance, reporting and shared learning in line with contractual service requirements.
• Obtain assurance that subcontracted organisations are operating and delivering the service in line with NHUC values, including their staff training and ensuring sufficient rota cover / resilience.
• Support partnership arrangements to flex resources and provide cross-cover where required to meet service demand.

Operational Delivery, Performance and KPI Management

• Monitor performance data and service activity to identify trends, risks, capacity pressures and opportunities for improvement.
• Ensure robust processes are in place for responding to RED alerts within 2 hours and AMBER alerts within 6 hours, in line with the service specification and local procedures.
• Support delivery of expected alert resolution levels within the Remote Monitoring Service, escalating unresolved or complex issues appropriately.
• Prepare and present regular performance, quality and operational reports for NHUC, HIOW ICB, contract review meetings, governance meetings and internal leadership forums.
• Work with finance and senior leaders to understand service activity, resource utilisation and contract delivery requirements.
• Investigate KPI breaches and contribute to service improvement plans.
• Undertake reporting in line with national and local requirements.
• Investigation of incidents relating to the Remote Monitoring Service through our Vantage platform.

Workforce, Training and Line Management

• Provide direct line management to relevant Remote Monitoring Service staff as agreed within the service structure.
• Ensure staff receive appropriate induction, training, supervision, appraisals, 1:1s and ongoing support in line with NHUC policies and service requirements.
• Coordinate workforce planning, rota arrangements and staffing escalation plans to maintain safe and effective service delivery 8am to 8pm, 7 days per week, 365 days per year, 365 days per year.
• Promote staff wellbeing, psychological safety and an open culture where concerns, difficult cases and learning needs are discussed appropriately.

Patient Onboarding, Access and Experience

• Oversee operational processes for patient identification, invitation, consent, onboarding, training and ongoing engagement with the Remote Monitoring Service.
• Ensure onboarding processes support patients and carers to understand the purpose of the service, how to use the digital portal/app and when to seek emergency help.
• Work with partners to minimise digital exclusion, including supporting processes for equipment provision where required and agreed.
• Ensure patient and carer feedback is collected, reviewed and used to inform service improvement.
• Promote equitable access and a patient-centred, strengths-based approach to supporting older people living with frailty.

Digital Platform, Information Governance and Clinical Safety

• Act as an operational link between NHUC, subcontractors, HIOW ICB and the digital supplier to support implementation and day-to-day use of the remote monitoring dashboard, patient portal/app and reporting functionality.
• Support the development of processes for digital onboarding, dashboard monitoring, data visibility, alert categorisation, reporting and integration with CHIE or other agreed records systems.
• Ensure operational issues with the digital platform are identified, logged, escalated and resolved in collaboration with the supplier and relevant internal leads.
• Work with information governance and clinical safety leads to support compliance with UK GDPR, the Data Protection Act 2018, data sharing agreements, DPIAs and relevant NHS clinical safety standards, including DCB0160 for deployment of health IT systems.
• Ensure staff follow accurate, clear and contemporaneous documentation standards within the digital dashboard and any linked clinical records.

Professional

• Undertake training that meets personal, mandatory and organisational learning needs, including statutory and mandatory training, information governance, safeguarding and role-specific digital platform training.
• Maintain knowledge of relevant NHS urgent and same day care priorities, proactive care, virtual care, remote monitoring, frailty, digital transformation and care closer to home models.
• Work within NHUC policies, protocols, procedures and values, demonstrating professionalism, integrity and a commitment to safe, effective and supportive care.
• Demonstrate strong organisational skills, the ability to prioritise competing demands and the capability to work effectively under pressure in a complex multi-provider environment.
• Maintain confidentiality, professional boundaries and high standards of communication with patients, carers, staff and external partners.

Additional Requirements

The post holder will:

• Participate in the Same Day Care Management On-Call rota.
• Comply with information governance, confidentiality, and data protection requirements.
• Support NHUC in preparation for internal and external assurance activities, including CQC inspections, commissioner reviews and contractual audits, as required.
• Demonstrate a strong commitment to collaborative working and teamwork.
• Support NHUC's values and behaviours.
• Be willing to undergo an Enhanced DBS check

Job description Job responsibilities Role Summary:The Remote Monitoring Service Manager will provide senior operational leadership and support for the design, mobilisation, implementation and ongoing delivery of the Hampshire and Isle of Wight (HIOW) Level 2 Remote Monitoring Service and North Hampshire Urgent Care (NHUC) Level 3 Virtual Care at Home Service.The Service Manager will ensure that the service is safe, responsive, patient-centred, digitally enabled and delivered consistently across the HIOW footprint in line with the agreed service specification, contract, standard operating procedures, governance requirements and key performance indicators.North Hampshire Urgent Care is the lead provider of the L2 HIOW-wide L2 Remote Monitoring Service with subcontracts in place to partner organisations to provide the service operationally outside of the North and Mid Hampshire, which NHUC will personally provide. North Hampshire Urgent Care are the sole provider of the L3 Virtual Care at Home Service covering North and Mid Hampshire.Internally, the Service Manager will work closely with NHUC Senior Leaders, Medical Director, Clinical Director, Director of Operations, Clinical Head of Service Primary Care, Primary Care Operations Manager, Remote Monitoring Clinical Lead and Head of Clinical Governance, Quality and Patient Safety. The Service Manager will also work closely with subcontractor providers, HIOW ICB, the digital supplier and wider system partners to ensure effective patient onboarding, alert management escalation pathways, workforce planning, education and training, quality assurance, reporting and continuous improvement.The role will be central to ensuring the success of the Remote Monitoring Service and ensuring it supports the wider NHS ambition for prevention, early intervention, care closure to home and reduced reliance on unscheduled urgent and emergency care.The post holder will be based at NHUCs head office, located at The Meads Business Centre in Farnborough, however there will be requirement to attend other NHUC and subcontractor / partner locations across the entire HIOW footprint on an ad hoc basis. Main Duties and Responsibilities:Leadership and Service Management Provide visible, accessible and effective operational leadership for the Remote Monitoring Service, creating a culture where staff understand their roles, responsibilities and contribution to safe patient care.Operationally lead the mobilisation and implementation of the service, ensuring that operational plans, workforce requirements, training, reporting arrangements, escalation pathways and digital processes are in place ahead of go-live and refined as the service develops.Manage the day-to-day operational delivery of the service, ensuring that the agreed hours of operation, service model and standards are maintained across the HIOW footprint.Support the development and review of standard operating procedures, pathways, guidance, action plans and service improvement plans.Monitor subcontractor performance against agreed contractual requirements, escalating concerns appropriately and contributing to provider assurance processes.Represent NHUC and the Remote Monitoring Service in relevant operational, mobilisation, governance and stakeholder meetings.Lead Provider and Partnership Working Support NHUC in its role as Lead Provider, ensuring effective collaboration with subcontractor providers and system partners.Coordinate cross-provider delivery arrangements, ensuring consistency of patient experience, escalation processes, quality assurance, reporting and shared learning in line with contractual service requirements.Obtain assurance that subcontracted organisations are operating and delivering the service in line with NHUC values, including their staff training and ensuring sufficient rota cover / resilience.Support partnership arrangements to flex resources and provide cross-cover where required to meet service demand.Operational Delivery, Performance and KPI Management Monitor performance data and service activity to identify trends, risks, capacity pressures and opportunities for improvement.Ensure robust processes are in place for responding to RED alerts within 2 hours and AMBER alerts within 6 hours, in line with the service specification and local procedures.Support delivery of expected alert resolution levels within the Remote Monitoring Service, escalating unresolved or complex issues appropriately.Prepare and present regular performance, quality and operational reports for NHUC, HIOW ICB, contract review meetings, governance meetings and internal leadership forums.Work with finance and senior leaders to understand service activity, resource utilisation and contract delivery requirements.Investigate KPI breaches and contribute to service improvement plans.Undertake reporting in line with national and local requirements.Investigation of incidents relating to the Remote Monitoring Service through our Vantage platform.Workforce, Training and Line Management Provide direct line management to relevant Remote Monitoring Service staff as agreed within the service structure.Ensure staff receive appropriate induction, training, supervision, appraisals, 1:1s and ongoing support in line with NHUC policies and service requirements.Coordinate workforce planning, rota arrangements and staffing escalation plans to maintain safe and effective service delivery 8am to 8pm, 7 days per week, 365 days per year, 365 days per year.Promote staff wellbeing, psychological safety and an open culture where concerns, difficult cases and learning needs are discussed appropriately.Patient Onboarding, Access and Experience Oversee operational processes for patient identification, invitation, consent, onboarding, training and ongoing engagement with the Remote Monitoring Service.Ensure onboarding processes support patients and carers to understand the purpose of the service, how to use the digital portal/app and when to seek emergency help.Work with partners to minimise digital exclusion, including supporting processes for equipment provision where required and agreed.Ensure patient and carer feedback is collected, reviewed and used to inform service improvement.Promote equitable access and a patient-centred, strengths-based approach to supporting older people living with frailty.Digital Platform, Information Governance and Clinical Safety Act as an operational link between NHUC, subcontractors, HIOW ICB and the digital supplier to support implementation and day-to-day use of the remote monitoring dashboard, patient portal/app and reporting functionality.Support the development of processes for digital onboarding, dashboard monitoring, data visibility, alert categorisation, reporting and integration with CHIE or other agreed records systems.Ensure operational issues with the digital platform are identified, logged, escalated and resolved in collaboration with the supplier and relevant internal leads.Work with information governance and clinical safety leads to support compliance with UK GDPR, the Data Protection Act 2018, data sharing agreements, DPIAs and relevant NHS clinical safety standards, including DCB0160 for deployment of health IT systems.Ensure staff follow accurate, clear and contemporaneous documentation standards within the digital dashboard and any linked clinical records.Professional Undertake training that meets personal, mandatory and organisational learning needs, including statutory and mandatory training, information governance, safeguarding and role-specific digital platform training.Maintain knowledge of relevant NHS urgent and same day care priorities, proactive care, virtual care, remote monitoring, frailty, digital transformation and care closer to home models.Work within NHUC policies, protocols, procedures and values, demonstrating professionalism, integrity and a commitment to safe, effective and supportive care.Demonstrate strong organisational skills, the ability to prioritise competing demands and the capability to work effectively under pressure in a complex multi-provider environment.Maintain confidentiality, professional boundaries and high standards of communication with patients, carers, staff and external partners.Additional RequirementsThe post holder will: Participate in the Same Day Care Management On-Call rota.Comply with information governance, confidentiality, and data protection requirements.Support NHUC in preparation for internal and external assurance activities, including CQC inspections, commissioner reviews and contractual audits, as required.Demonstrate a strong commitment to collaborative working and teamwork.Support NHUC's values and behaviours.Be willing to undergo an Enhanced DBS check

Person Specification

Qualifications

Essential

• Educated to degree level or significant equivalent previous proven experience

Desirable

• Postgraduate qualification in leadership, education, management or related subject

Experience

Essential

• Experience working within remote monitoring, urgent care, primary care, same day care or integrated urgent care services
• Experience of leading, supervising or managing multidisciplinary teams in busy / NHS environment
• Proven track record of service delivery
• Demonstrable experience of people management skills (incl. leadership, decision making, delegation, negotiating, influencing and persuading skills) ensuring effective team working and quality at all times
• Experience working under pressure in fast moving environment and able to prioritise workload to meet predefined deadlines.
• Experience of supporting CQC inspections, regulatory compliance or quality assurance processes

Desirable

• Proven track record of service development, transformation or pathway development programmes
• Experience of working within remote / telehealth services

Knowledge, Communications, Interpersonal and Personal Skills

Essential

• Proficient in using standard office software (e.g., Microsoft Office, email, databases)
• Demonstrates ability to lead, motivate, or supervise others. Supports performance management and contributes to team development.
• Flexible in approach to the needs of the service and responsive to change
• Understands and supports principles of equality, diversity, and inclusion in the workplace.
• Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines
• Works effectively as part of a team, supports colleagues, and contributes to shared goals.
• Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism.
• Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability.
• Excellent liaison and negotiation skills.
• Willingness to work flexibly (including weekends) and travel to different locations as required by the service to meet the needs of the service.
• Pragmatic and sensitive approach to dealing with complaints or patient safety issues.

Desirable

• Awareness of, or experience in using remote monitoring platforms

Person Specification Qualifications Essential Educated to degree level or significant equivalent previous proven experience Desirable Postgraduate qualification in leadership, education, management or related subject Experience Essential Experience working within remote monitoring, urgent care, primary care, same day care or integrated urgent care services Experience of leading, supervising or managing multidisciplinary teams in busy / NHS environment Proven track record of service delivery Demonstrable experience of people management skills (incl. leadership, decision making, delegation, negotiating, influencing and persuading skills) ensuring effective team working and quality at all times Experience working under pressure in fast moving environment and able to prioritise workload to meet predefined deadlines. Experience of supporting CQC inspections, regulatory compliance or quality assurance processes Desirable Proven track record of service development, transformation or pathway development programmes Experience of working within remote / telehealth services Knowledge, Communications, Interpersonal and Personal Skills Essential Proficient in using standard office software (e.g., Microsoft Office, email, databases) Demonstrates ability to lead, motivate, or supervise others. Supports performance management and contributes to team development. Flexible in approach to the needs of the service and responsive to change Understands and supports principles of equality, diversity, and inclusion in the workplace. Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines Works effectively as part of a team, supports colleagues, and contributes to shared goals. Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism. Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability. Excellent liaison and negotiation skills. Willingness to work flexibly (including weekends) and travel to different locations as required by the service to meet the needs of the service. Pragmatic and sensitive approach to dealing with complaints or patient safety issues. Desirable Awareness of, or experience in using remote monitoring platforms

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Hampshire Urgent Care

Address

The Meads Business Centre

19 Kingsmead

Farnborough

GU14 7SR

United Kingdom

Employer's website

https://www.nhuc.co.uk/ (Opens in a new tab)

Employer details

Employer name

North Hampshire Urgent Care

Address

The Meads Business Centre

19 Kingsmead

Farnborough

GU14 7SR

United Kingdom

Employer's website

https://www.nhuc.co.uk/ (Opens in a new tab)

Job summary

We have an exciting opportunity for a Trainee Psychological Wellbeing Practitioner (Trainee PWP) to join our team.

Our dedicated Psychological Well-being Practitioners offer a range of psychological therapies & services to treat and support people in their recovery. TalkPlus is committed to developing staff to reach their full potential.

Depending on the amount of applications, first stage interviews may be held online on the 4th or 5th November 2026. If successful post first stage, second interviews will be held face to face in our offices in Farnborough on the 10th November 2026.

If we receive a very high volume of applications, we may close the advert early.

Main duties of the job

This is a training role within the NHS talking therapies service. The post-holder will work within the talking therapies service providing high volume, low intensity interventions whilst undertaking a programme of training for this role. The training post will equip the postholder to provide a range of cognitive behavioural therapy (CBT) based self-management interventions to clients with anxiety and depression. The post-holder will attend all taught and self-study days required by The University as specified within the National Low Intensity curriculum and work in the service for the remaining days of the week using their newly developed skills.

The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.

This is a training role within the NHS talking therapies programme and the trainee will take an active role in the service.

About us

NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.

SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.

TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.

NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.

NHUC is not currently a licensed sponsorship employer. As such, we are only able to progress candidates who can demonstrate an existing right to work in the UK at the time of application.

Details

Date posted

30 September 2026

Pay scheme

Other

Salary

£28,392 a year

Contract

Training

Duration

1 years

Working pattern

Full-time, Flexible working

Reference number

U0077-26-0021

Job locations

The Meads Business Centre

19 Kingsmead

Farnborough

GU14 7SR

United Kingdom

Job description

Job responsibilities

CLINICAL

• Accept referrals via agreed protocols within the service.
• Assess and support people with a common mental health problem in the self-management of their recovery.
• Undertakes patient-centred assessments which identify areas where the person wishes to see change and/or recovery and makes an accurate assessment of safety to self and others.
• Make decisions on suitability of new referrals, adhering to the services referral protocols, refers patients where Talkplus is not the most suitable service on to the relevant service or back to the referral agent as necessary or steps-up the persons treatment to high intensity psychological therapy.
• Provide a range of information and support for evidence based high-volume low-intensity psychological treatments. This will include 1-1 guided self-help via face to face, telephone, video or instant messaging as well as computerised CBT (Silvercloud). To also co-facilitate Step 2 courses with qualified PWPs.
• Adhere to an agreed number of clinical sessions per week to minimise waiting times and ensure treatment delivery remains accessible and convenient.
• Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
• Complete all requirements relating to data collection within the service.

• Keep coherent records of all clinical activity in line with service protocols and use these records and clinical outcome data in clinical decision making.
• Work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
• To liaise and refer to other mental health agencies as and when required.
• Assess and integrate issues surrounding work and employment into the overall therapy process, working alongside employment advisors (Waythrough) within the service.
• To operate at all times from an inclusive values base which promotes recovery and recognises and respects diversity.

TRAINING AND SUPERVISION

• Attend and fulfil all the requirements of the training element of the post including practical, academic and practice-based assessments.
• Apply learning from the training programme (from university and service training) in clinical practice
• Receive supervision from educational providers in relation to course work to meet the required standards.
• Prepare and present clinical information for all patients on their caseload to clinical case management supervisors within the service on an agreed and scheduled basis, to ensure safe practice and the clinical governance obligations of the worker, supervisor and service are delivered.
• Respond to and implement supervision suggestions by supervisors in clinical practice.
• Engage in and respond to personal development supervision to improve competencies and clinical practice.
• To partake in live supervision (shadowing) with qualified practitioners and to reflect on personal as well as others practice aiding development and meet university competencies.

PROFESSIONAL

• Ensure the maintenance of standards of practice according to the employer and any regulating bodies. Keep up to date on new recommendations/guidelines set by the department of health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence).
• Adhere to Talkplus Confidentiality policy at all times
• Ensure clear objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development.
• Participate in individual performance reviews and respond to agreed objectives.
• Keep up to date all records in relation to Continuous Professional Development and maintain up to date knowledge of service developments.
• Attend relevant conferences/workshops in line with identified professional objectives.
• To work towards PWP registration it is a mandatory part of employment for Qualified PWPs to register with either the British Psychological Society (BPS) or the British Association of Cognitive and Behavioural Psychologists (BABCP) for PWP registration. The cost of this registration is met by the individual staff member and will be required as part of maintaining their contract of employment.

GENERAL

• To contribute to the development of best practice within the service.
• To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.
• All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public.
• All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies.
• All employees have a responsibility to prevent abuse and neglect and report concerns.
• It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
• This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.
• To work from a Talkplus Premises at least 2 days a week

Job description Job responsibilities CLINICAL Accept referrals via agreed protocols within the service. Assess and support people with a common mental health problem in the self-management of their recovery. Undertakes patient-centred assessments which identify areas where the person wishes to see change and/or recovery and makes an accurate assessment of safety to self and others. Make decisions on suitability of new referrals, adhering to the services referral protocols, refers patients where Talkplus is not the most suitable service on to the relevant service or back to the referral agent as necessary or steps-up the persons treatment to high intensity psychological therapy. Provide a range of information and support for evidence based high-volume low-intensity psychological treatments. This will include 1-1 guided self-help via face to face, telephone, video or instant messaging as well as computerised CBT (Silvercloud). To also co-facilitate Step 2 courses with qualified PWPs. Adhere to an agreed number of clinical sessions per week to minimise waiting times and ensure treatment delivery remains accessible and convenient. Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate. Complete all requirements relating to data collection within the service. Keep coherent records of all clinical activity in line with service protocols and use these records and clinical outcome data in clinical decision making. Work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach. To liaise and refer to other mental health agencies as and when required. Assess and integrate issues surrounding work and employment into the overall therapy process, working alongside employment advisors (Waythrough) within the service. To operate at all times from an inclusive values base which promotes recovery and recognises and respects diversity.TRAINING AND SUPERVISION Attend and fulfil all the requirements of the training element of the post including practical, academic and practice-based assessments. Apply learning from the training programme (from university and service training) in clinical practice Receive supervision from educational providers in relation to course work to meet the required standards. Prepare and present clinical information for all patients on their caseload to clinical case management supervisors within the service on an agreed and scheduled basis, to ensure safe practice and the clinical governance obligations of the worker, supervisor and service are delivered. Respond to and implement supervision suggestions by supervisors in clinical practice. Engage in and respond to personal development supervision to improve competencies and clinical practice. To partake in live supervision (shadowing) with qualified practitioners and to reflect on personal as well as others practice aiding development and meet university competencies.PROFESSIONAL Ensure the maintenance of standards of practice according to the employer and any regulating bodies. Keep up to date on new recommendations/guidelines set by the department of health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence). Adhere to Talkplus Confidentiality policy at all times Ensure clear objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development. Participate in individual performance reviews and respond to agreed objectives. Keep up to date all records in relation to Continuous Professional Development and maintain up to date knowledge of service developments. Attend relevant conferences/workshops in line with identified professional objectives. To work towards PWP registration it is a mandatory part of employment for Qualified PWPs to register with either the British Psychological Society (BPS) or the British Association of Cognitive and Behavioural Psychologists (BABCP) for PWP registration. The cost of this registration is met by the individual staff member and will be required as part of maintaining their contract of employment.GENERAL To contribute to the development of best practice within the service. To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services. All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public. All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies. All employees have a responsibility to prevent abuse and neglect and report concerns. It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties. This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development. To work from a Talkplus Premises at least 2 days a week

Person Specification

Knowledge, Communications, Interpersonal and Personal Skills

Essential

• Proficient in using standard office software (e.g., Microsoft Office, email, databases) and role-specific systems or platforms.
• Flexible in approach to the needs of the service and responsive to change
• Understands and supports principles of equality, diversity, and inclusion in the workplace.
• Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines
• Works effectively as part of a team, supports colleagues, and contributes to shared goals.
• Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism.
• Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability.
• Able to develop good therapeutic relationships with clients
• Demonstrates high standards in written communication
• Able to write clear reports and letters.
• Demonstrates an understanding of anxiety and depression and how it may present in Primary Care
• Demonstrates an understanding of role of the PWP, NHS talking therapies and stepped care model
• High level of enthusiasm and motivation.
• Able to attend a one day per week at training course
• Able to complete academic components of the course
• Able to integrate training into practice
• Ability to use clinical supervision and personal development positively and effectively
• Ability to work under pressure
• Regard for others and respect for individual rights of autonomy and confidentiality
• Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision
• The ability to travel to locations throughout the catchment area
• Ability to work evenings and weekends as required

Desirable

• Experience of using computerised patient management systems
• Received training (either formal of through experience) and carried out safety assessments within scope of practice
• Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health
• Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post
• Fluent in languages other than English and to use this within practice

Experience

Essential

• Experience of working in a healthcare setting preferably with those with mental health problems for at least 2 years
• Ability to manage own caseload and time

Desirable

• Experience of working in Primary Care Services
• Worked in a service with agreed targets in place demonstrating clinical outcomes

Qualifications

Essential

• UK 2.2 Honours degree (post graduate route)
• or
• Level 5 qualification (e.g. foundation degree) (graduate route)
• A qualification under this may be considered depending on the outcome of an entry essay set by the university

Desirable

• Training in nursing, social work, occupational therapy, counselling or a psychological therapy.
• Psychology or other health related undergraduate degree.
• Psychology or other health related postgraduate degree

Person Specification Knowledge, Communications, Interpersonal and Personal Skills Essential Proficient in using standard office software (e.g., Microsoft Office, email, databases) and role-specific systems or platforms. Flexible in approach to the needs of the service and responsive to change Understands and supports principles of equality, diversity, and inclusion in the workplace. Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines Works effectively as part of a team, supports colleagues, and contributes to shared goals. Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism. Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability. Able to develop good therapeutic relationships with clients Demonstrates high standards in written communication Able to write clear reports and letters. Demonstrates an understanding of anxiety and depression and how it may present in Primary Care Demonstrates an understanding of role of the PWP, NHS talking therapies and stepped care model High level of enthusiasm and motivation. Able to attend a one day per week at training course Able to complete academic components of the course Able to integrate training into practice Ability to use clinical supervision and personal development positively and effectively Ability to work under pressure Regard for others and respect for individual rights of autonomy and confidentiality Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision The ability to travel to locations throughout the catchment area Ability to work evenings and weekends as required Desirable Experience of using computerised patient management systems Received training (either formal of through experience) and carried out safety assessments within scope of practice Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post Fluent in languages other than English and to use this within practice Experience Essential Experience of working in a healthcare setting preferably with those with mental health problems for at least 2 years Ability to manage own caseload and time Desirable Experience of working in Primary Care Services Worked in a service with agreed targets in place demonstrating clinical outcomes Qualifications Essential UK 2.2 Honours degree (post graduate route) or Level 5 qualification (e.g. foundation degree) (graduate route) A qualification under this may be considered depending on the outcome of an entry essay set by the university Desirable Training in nursing, social work, occupational therapy, counselling or a psychological therapy. Psychology or other health related undergraduate degree. Psychology or other health related postgraduate degree

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Hampshire Urgent Care

Address

The Meads Business Centre

19 Kingsmead

Farnborough

GU14 7SR

United Kingdom

Employer's website

https://www.nhuc.co.uk/ (Opens in a new tab)

Employer details

Employer name

North Hampshire Urgent Care

Address

The Meads Business Centre

19 Kingsmead

Farnborough

GU14 7SR

United Kingdom

Employer's website

https://www.nhuc.co.uk/ (Opens in a new tab)

Job summary

TalkPlus is recruiting a High Intensity Trainee CBT Therapist within our NHS Talking Therapies service.

This is a training role combining clinical practice with academic study. The successful candidate will undertake a BABCP-accredited Level 2 High Intensity CBT course at the University of Reading whilst working within the service to provide high intensity interventions to clients experiencing common mental health difficulties.

The role includes two days per week at university and three days per week in clinical practice, including participation in an out-of-hours clinic. The post holder will work with people from diverse backgrounds and be committed to equality, diversity and inclusion.

Successful completion of the programme will enable you to meet the training requirements to apply for BABCP accreditation as a Cognitive Behavioural Therapist.

Applicants must either hold a BABCP recognised Core Profession or meet BABCP Knowledge, Skills and Attitudes (KSA) requirements. KSA applicants must have completed the required portfolio before interview.

Applicants who have previously completed NHS-funded PWP training, must meet current NHS England eligibility requirements. A minimum of two years must have elapsed since the exam board date of any previous NHS funded training. Applicants who completed PWP training in 2025 must provide their exam board date within their application. To be eligible for this intake, the exam board date must be on or before 23 February 2025.

Main duties of the job

Please refer to the person specification and BABCP guidance for full eligibility requirements.

• Assess clients referred to the NHS Talking Therapies service and determine their suitability for High Intensity CBT interventions.
• Deliver evidence-based Cognitive Behavioural Therapy (CBT) to adults experiencing anxiety, depression and related common mental health difficulties.
• Develop, implement and review treatment plans, monitoring client progress and outcomes throughout treatment.
• Maintain accurate clinical records and contribute to service outcome measures and data collection requirements.
• Work collaboratively within a multidisciplinary team, supporting stepped-care pathways and appropriate referrals.
• Attend and successfully complete the University of Reading High Intensity CBT training programme, applying learning directly within clinical practice.
• Participate in regular clinical supervision, training and continuing professional development activities.
• Promote equality, diversity and inclusion, providing person-centred care to individuals from a wide range of backgrounds and communities.
• Contribute to the ongoing development and quality improvement of the NHS Talking Therapies service.

Please refer to the JD for a full list of duties and responsibilities.

About us

NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.

SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.

TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.

NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.

NHUC is not currently a licensed sponsorship employer. As such, we are only able to progress candidates who can demonstrate an existing right to work in the UK at the time of application.

Details

Date posted

25 September 2026

Pay scheme

Other

Salary

£39,959 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

U0077-26-0020

Job locations

The Meads Business Centre

19 Kingsmead

Farnborough

GU14 7SR

United Kingdom

Job description

Job responsibilities

Role Summary:

This is a training role within the NHS Talking Therapies Service (Formerly, Improving Access to Psychological Therapies Programme - IAPT). The post-holder will work within the NHS Talking Therapies service providing high intensity interventions whilst undertaking a programme of training for this role. This intensive training post will equip the post-holder to provide a cognitive behavioural therapy (CBT) service to clients with a range of problems for which CBT is demonstrated to be clinically effective. The post-holder will work in the service for 3 days of the week (inclusive of an out of hours clinic) using the newly developed skills, whilst attending the training programme for the other two days.

The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.

The course you will complete at the University of Reading as part of this role is a BABCP-accredited Level 2 programme. On successful completion of the course, you will meet the training requirements to apply for accreditation as a Cognitive Behavioural Therapist (CBT Therapist) with the BABCP.

Main Duties and Responsibilities:

Clinical

Accept referrals via agreed protocols within the service

Assess clients for suitability for CBT. Where the problems appear to be too complex or severe to be appropriate for a trainee therapist to refer to manager / supervisor for advice on how to manage the case

Make decisions on suitability of new referrals, adhering to the departments referral protocols, and refer unsuitable clients on to the relevant service or back to the referral agent, as necessary.

Formulate, implement, and evaluate CBT treatment plans for clients

Educate and involve family members and others in treatment as necessary, conveying CBT formulations with sensitivity in easily understood language

Adhere to an agreed activity contract relating to the number of client contacts offered, and clinical sessions carried out per week to minimise waiting times and ensure treatment delivery remains accessible and convenient.

Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.

Complete all requirements relating to data collection within the service.

Keep coherent records of all clinical activity in line with service protocols

Work closely with other members of the team ensuring appropriate step- up and step-down arrangements are in place to maintain a stepped care approach

Assess and integrate issues surrounding work and employment into the overall therapy process

Training and Supervision

Attend and fulfil all the requirements of the training course for the post

Apply learning from the training programme in practice

Receive supervision from educational providers in relation to course work to meet the required standards.

Professional

Ensure the maintenance of standards of practice according to the employer and any regulating, professional and accrediting bodies (BABCP), and keep up to date on new recommendations/guidelines set by the department of health (e.g NHS plan, National Service Framework, National Institute for Clinical Excellence).

Ensure that client confidentiality is protected at all times.

Be aware of, and keep up to date with advances in the spheres of CBT

Ensure clear professional objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development

Attend clinical/managerial supervision on a regular basis as agreed with Manager.

Participate in individual performance review and respond to agreed objectives.

Keep up to date all records in relation to Continuous Professional Development and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments

Attend relevant conferences / workshops in line with identified professional objectives.

General

To contribute to the development of best practice within the service.

To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.

All employees have a duty and responsibility for their own health and safety and the health and safety of colleagues, patients and the general public.

All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Security and Confidentiality Policies.

It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.

This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development

Job description Job responsibilities Role Summary:This is a training role within the NHS Talking Therapies Service (Formerly, Improving Access to Psychological Therapies Programme - IAPT). The post-holder will work within the NHS Talking Therapies service providing high intensity interventions whilst undertaking a programme of training for this role. This intensive training post will equip the post-holder to provide a cognitive behavioural therapy (CBT) service to clients with a range of problems for which CBT is demonstrated to be clinically effective. The post-holder will work in the service for 3 days of the week (inclusive of an out of hours clinic) using the newly developed skills, whilst attending the training programme for the other two days.The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.The course you will complete at the University of Reading as part of this role is a BABCP-accredited Level 2 programme. On successful completion of the course, you will meet the training requirements to apply for accreditation as a Cognitive Behavioural Therapist (CBT Therapist) with the BABCP. Main Duties and Responsibilities:Clinical Accept referrals via agreed protocols within the service Assess clients for suitability for CBT. Where the problems appear to be too complex or severe to be appropriate for a trainee therapist to refer to manager / supervisor for advice on how to manage the case Make decisions on suitability of new referrals, adhering to the departments referral protocols, and refer unsuitable clients on to the relevant service or back to the referral agent, as necessary. Formulate, implement, and evaluate CBT treatment plans for clients Educate and involve family members and others in treatment as necessary, conveying CBT formulations with sensitivity in easily understood language Adhere to an agreed activity contract relating to the number of client contacts offered, and clinical sessions carried out per week to minimise waiting times and ensure treatment delivery remains accessible and convenient. Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate. Complete all requirements relating to data collection within the service. Keep coherent records of all clinical activity in line with service protocols Work closely with other members of the team ensuring appropriate step- up and step-down arrangements are in place to maintain a stepped care approach Assess and integrate issues surrounding work and employment into the overall therapy processTraining and Supervision Attend and fulfil all the requirements of the training course for the post Apply learning from the training programme in practice Receive supervision from educational providers in relation to course work to meet the required standards.Professional Ensure the maintenance of standards of practice according to the employer and any regulating, professional and accrediting bodies (BABCP), and keep up to date on new recommendations/guidelines set by the department of health (e.g NHS plan, National Service Framework, National Institute for Clinical Excellence). Ensure that client confidentiality is protected at all times. Be aware of, and keep up to date with advances in the spheres of CBT Ensure clear professional objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development Attend clinical/managerial supervision on a regular basis as agreed with Manager. Participate in individual performance review and respond to agreed objectives. Keep up to date all records in relation to Continuous Professional Development and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments Attend relevant conferences / workshops in line with identified professional objectives.General To contribute to the development of best practice within the service. To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services. All employees have a duty and responsibility for their own health and safety and the health and safety of colleagues, patients and the general public. All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Security and Confidentiality Policies. It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties. This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development

Person Specification

Experience

Essential

• Experience working in a stepped care service for anxiety and depression
• At least 4 years of demonstrable experience of working in mental health services
• Ability to meet agreed/specified service targets
• Ability to manage own caseload and time
• Able to write clear reports and letters to referrers

Desirable

• Experience of working in Primary Care Services
• Worked in a service where agreed targets in place demonstrating clinical outcomes
• Experience of working with diverse communities within a multicultural setting

Training

Essential

• Able to attend a two day per week course
• Able to complete academic components of the course
• Able to integrate training into practice

Knowledge, Communications, Interpersonal and Personal Skills

Essential

• Ability to evaluate and put in place the effect of training
• Has received training (either formal or through experience) and carried out risk assessments within scope of practice
• Able to develop good therapeutic relationships with clients
• Demonstrates an understanding of anxiety and depression and how it may present in Primary Care
• Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health
• Knowledge of medication used in anxiety and depression and other common mental health problems
• Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post
• High level of enthusiasm and motivation
• Ability to use clinical supervision and personal development positively and effectively
• Regard for others and respect for individual rights of autonomy and confidentiality
• Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision
• Flexible in approach to the needs of the service and responsive to change
• Understands and supports principles of equality, diversity, and inclusion in the workplace.
• Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines
• Works effectively as part of a team, supports colleagues, and contributes to shared goals.
• Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism.
• Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability.
• Ability to travel to locations within locality.

Desirable

• Fluent in languages other than English

Qualifications

Essential

• A recorded/registered qualification in one of the following at graduate level in nursing, social work, occupational therapy, arts therapy or within a psychological therapy OR a minimum of 2 years post qualification experience as a Psychological Wellbeing Practitioner and relevant mental health experience and evidence of meeting the Knowledge Skills and Attitude (KSA) requirements of BABCP. Portfolio required prior to entry onto the programme
• Membership of BABCP

Person Specification Experience Essential Experience working in a stepped care service for anxiety and depression At least 4 years of demonstrable experience of working in mental health services Ability to meet agreed/specified service targets Ability to manage own caseload and time Able to write clear reports and letters to referrers Desirable Experience of working in Primary Care Services Worked in a service where agreed targets in place demonstrating clinical outcomes Experience of working with diverse communities within a multicultural setting Training Essential Able to attend a two day per week course Able to complete academic components of the course Able to integrate training into practice Knowledge, Communications, Interpersonal and Personal Skills Essential Ability to evaluate and put in place the effect of training Has received training (either formal or through experience) and carried out risk assessments within scope of practice Able to develop good therapeutic relationships with clients Demonstrates an understanding of anxiety and depression and how it may present in Primary Care Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health Knowledge of medication used in anxiety and depression and other common mental health problems Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post High level of enthusiasm and motivation Ability to use clinical supervision and personal development positively and effectively Regard for others and respect for individual rights of autonomy and confidentiality Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision Flexible in approach to the needs of the service and responsive to change Understands and supports principles of equality, diversity, and inclusion in the workplace. Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines Works effectively as part of a team, supports colleagues, and contributes to shared goals. Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism. Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability. Ability to travel to locations within locality. Desirable Fluent in languages other than English Qualifications Essential A recorded/registered qualification in one of the following at graduate level in nursing, social work, occupational therapy, arts therapy or within a psychological therapy OR a minimum of 2 years post qualification experience as a Psychological Wellbeing Practitioner and relevant mental health experience and evidence of meeting the Knowledge Skills and Attitude (KSA) requirements of BABCP. Portfolio required prior to entry onto the programme Membership of BABCP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Hampshire Urgent Care

Address

The Meads Business Centre

19 Kingsmead

Farnborough

GU14 7SR

United Kingdom

Employer's website

https://www.nhuc.co.uk/ (Opens in a new tab)

Employer details

Employer name

North Hampshire Urgent Care

Address

The Meads Business Centre

19 Kingsmead

Farnborough

GU14 7SR

United Kingdom

Employer's website

https://www.nhuc.co.uk/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen for a qualified High Intensity CBT therapist to join the TalkPlus team. The vacancy is for a full-time role (37.5 hours per week); however, we will also consider candidates who wish to work part time.

This is a role within an NHS Talking Therapies service providing high intensity Cognitive Behavioural Therapy (CBT) interventions to clients with a range of problems for which CBT is demonstrated to be clinically effective. The post-holder will work within a blended model of face-to-face and remote working. TalkPlus is a high achieving NHS Talking Therapies service and a well-established Long-Term Conditions (LTC) service. We are fortunate to work alongside a team of counsellors, psychologists, and employment advisors.This is an opportunity for an enthusiastic and compassionate Therapist to work within an established service, where there are opportunities for team working and continued professional development. We believe in prioritising the wellbeing of our therapists and provide time to focus on resilience and reflection within our roles.

The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.

Please note, depending on the number of applicants, we may decide to extend the closing date or close early.

Interview date: 19th or 20th November 2026 at our Head Office in Farnborough.

Main duties of the job

As a High Intensity Therapist within NHS Talking Therapies, you will deliver high-quality CBT interventions to adults with common mental health difficulties, including anxiety and depression. You will undertake assessments, formulate and implement treatment plans, manage a varied caseload, and work autonomously while maintaining strong links with primary care and wider healthcare services. You will play an active role in supporting service development, clinical supervision, audit, and quality improvement, helping to ensure the delivery of safe, effective and patient-centred care.

Please see the JD for a full list of duties and responsibilities.

About us

NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.

SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.

TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.

NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.

NHUC is not currently a licensed sponsorship employer. As such, we are only able to progress candidates who can demonstrate an existing right to work in the UK at the time of application.

Job summary

North Hampshire Urgent Care (NHUC) is seeking an accomplished General Practitioner (GP) to provide senior clinical leadership for its co-located Urgent Treatment Centre at Frimley Park Hospital. This is a high-impact appointment for a credible, visible leader who can combine current frontline clinical practice with strategic oversight, rigorous assurance and system partnership.

Responsible to the Medical Director and accountable to the Chief Executive, you will set the clinical direction for the UTC, provide clear, evidence-based assurance and constructive challenge to the Senior Leadership Team (SLT) and relevant governance forums, and translate strategic priorities into measurable improvements in patient care.

Hours: 15 hours per week for leadership and management, deployed flexibly in line with changing service and organisational priorities. Regular clinical sessions within the UTC are also required; the level and pattern will be agreed with the Medical Director before the contract is finalised.

Please note, we may close this vacancy early should we receive a high number of applications.

Interview date: 7th or 8th of October at our Head Office in Farnborough.

Main duties of the job

You will be an experienced GP who brings professional credibility, sound judgement and a calm, visible leadership presence. You will be equally comfortable working alongside frontline teams and contributing to executive discussions, governance forums and system partnerships. You will understand when to provide direction, when to seek wider input and how to create the conditions for others to deliver consistently safe, effective care.

What you will bring

Broad and current experience of UTC or comparable urgent care practice, with the clinical credibility to support senior decision-making and escalation across a range of patient groups and presentations.

At least two years experience in an urgent care environment such as an Emergency Department, Urgent Treatment Centre, Urgent Care Centre or walk-in service.

A strong record of visible clinical leadership within a multiprofessional team, including senior clinical decision-making, advice and escalation, and contribution to service strategy.

Experience of clinical audit, quality improvement, incident learning or service change, with evidence of sustained improvement.

The analytical capability to interpret clinical, activity, workforce and financial information and turn it into clear assurance, options and recommendations.

Excellent communication and influencing skills, including the ability to offer constructive challenge, manage disagreement and build trusted relationships across organisational boundaries.

About us

NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.

SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.

TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.

NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.

NHUC is not currently a licensed sponsorship employer. As such, we are only able to progress candidates who can demonstrate an existing right to work in the UK at the time of application.

Job summary

Are you an organised and proactive leader looking to make a real difference in urgent healthcare services?

We are seeking two Assistant Operations Managers to join our Integrated Urgent Care (IUC) team. We have one vacancy based in Farnborough and one vacancy based in Hook. These are exciting opportunities to play a key role in supporting the delivery of safe, effective and responsive patient care within a fast-paced 24/7 healthcare environment.

Working closely with the Operations Manager and wider clinical and operational teams, you will support the day-to-day management of service delivery, workforce coordination, performance management, governance activities and continuous service improvement.

Please note, we may close this advert early should we receive a high number of applications.

Interview date: 8th October 2026 at our Head Office in Farnborough

Main duties of the job

• Supporting the operational running of a busy Integrated Urgent Care service.
• Monitoring performance against key targets and responding to service demands.
• Coordinating workforce planning, recruitment, onboarding and staff development activities.
• Supporting governance processes, including incidents, complaints and quality improvement initiatives.
• Assisting with operational resilience, business continuity and escalation management.
• Providing day-to-day leadership and support to staff while promoting a positive team culture.

Please review the JD for a full list of duties and responsibilities.

About us

NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.

SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.

TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.

NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.

NHUC is not currently a licensed sponsorship employer. As such, we are only able to progress candidates who can demonstrate an existing right to work in the UK at the time of application.