Job summary

Whether you are:

• An existing GP Partner looking for an exciting new challenge
• A Salaried GP ready to take the next step in your career.
• A newly qualified GP
• Or an experienced GP

Looking for a rewarding and challenging role where you can make a difference to patients, Glebe Park Surgery are looking for a 6 session GP to join our team.

Main duties of the job

The post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, referrals and correspondence in a timely manner.

Making professional, autonomous decisions in relation to presenting problems, whether self referred or referred from other health care workers within the Practice.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

About us

We are a growing practice with over 7600 patients. Located in the north of the vibrant university city of Lincoln. Our team consists of 1 GP Partner, 1 non clinical partner, 3 Salaried GP's 2 ACP's. We work collaboratively with 8 other local practices as a member of the IMP PCN group.

We value the input of staff members in the development of services within the practice.

Job summary

Bradford City 5 Primary Care Network is looking for an experienced and motivated PCN Data Quality Lead to help us improve the quality consistency and use of data across our eight GP practices

This is an exciting opportunity to take a leading role in strengthening how our PCN uses data to support patient care service delivery and improvement

Working closely with practice teams and the PCN management team you will help improve SystmOne data quality coding searches and reporting You will support practices to identify and resolve data quality issues improve appointment and activity data and develop reliable searches and reports that help us understand our populations and target services effectively

The role will be particularly important as primary care develops more proactive and neighbourhood based models of care Accurate data is essential to identifying patients who need support monitoring outcomes and demonstrating the impact of our services

We are looking for someone who combines strong SystmOne and primary care data skills with the ability to work collaboratively with practices explain data clearly and turn findings into practical improvements

This is an opportunity to shape a new PCN role and make a measurable difference across Bradford City 5 PCN.

Main duties of the job

The PCN Data Quality Lead will work across our eight GP practices to improve the accuracy consistency and usefulness of primary care data

A key part of the role will be working with practices to identify data quality issues and turn these into practical improvements You will develop and maintain SystmOne searches reports templates and coding processes and support teams to use these consistently

You will review appointment and activity data including GPAD and help practices identify issues with appointment book configuration slot mapping and recording that may affect the quality of reported data

The role will support the PCN to identify patient cohorts for proactive care long term conditions frailty dementia health inequalities and other agreed priorities ensuring that searches are accurate reproducible and useful to practices

You will produce clear reports and dashboards to help the PCN understand performance activity and population needs and support contractual and quality improvement work

You will work directly with practice managers clinicians administrative teams and the PCN management team providing guidance training and practical support to improve data quality

The postholder will also help establish consistent data quality standards and processes across the PCN and monitor whether improvements are being maintained.

About us

Bradford City 5 Primary Care Network is a collaborative network of eight GP practices working together to improve health outcomes and deliver high quality coordinated care for our diverse communities across inner city Bradford

Our member practices are Avicenna Medical Practice Bevan Healthcare Bradford Moor Practice Dr Hamdani's Practice Moor Park Medical Practice Peel Park Surgery Primrose Surgery and Valley View Surgery

We have a growing multidisciplinary PCN team working alongside our practices to deliver additional services improve access and support more proactive and personalised care

Our communities experience significant health inequalities and we recognise that high quality data is essential to understanding population needs identifying patients who may benefit from additional support and ensuring resources are targeted effectively

We value collaborative working practical problem solving and continuous improvement We want our Data Quality Lead to work closely with practices rather than simply produce reports helping teams understand their data and make sustainable improvements

The successful candidate will be supported by the PCN management team and will have the opportunity to shape and develop this new role establishing consistent data quality processes across our network

This is an excellent opportunity to join a supportive PCN team and make a visible impact across eight practices.

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

A0721-26-0008

Job locations

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Job description

Job responsibilities

Job purpose

The PCN Data Quality Lead will provide specialist hands-on data quality support across Bradford City 5 Primary Care Network and its eight member practices

The postholder will lead improvements in the accuracy consistency completeness and effective use of primary care data with a particular focus on SystmOne coding searches reporting appointment data and patient identification

The role will work closely with practice managers clinicians administrative teams and the PCN management team to identify data quality issues develop practical solutions and ensure improvements are embedded and maintained

A key purpose of the role is to ensure that the PCN has reliable data to support patient care contractual delivery population health management proactive care health inequalities service planning and developing Neighbourhood working

Data quality and coding

Undertake regular reviews of data quality across PCN practices and identify areas requiring improvement

Work with practices to improve the accuracy consistency and completeness of clinical and administrative coding

Identify variation in coding and recording between practices and support the development of consistent PCN approaches where appropriate

Investigate data quality issues and work with practice teams to understand the cause and implement practical solutions

Develop processes to monitor whether agreed data quality improvements are being maintained

Support practices to improve the quality of information used for patient identification reporting and service delivery

SystmOne searches and reporting

Develop maintain test and document SystmOne searches and reports for agreed PCN and practice priorities

Ensure searches are accurate reproducible and appropriately validated before they are used for operational or reporting purposes

Support practices to use agreed searches reports templates and coding processes consistently

Develop reliable patient searches to support proactive care long-term conditions frailty dementia health inequalities and other agreed PCN priorities

Review existing searches and reports and update or replace them where required

Maintain appropriate documentation so that key searches reports and data processes can be understood and reproduced

GPAD and appointment data

Support practices to improve the quality and accuracy of GP appointment data

Review appointment book configuration slot types mapping and recording processes that may affect GPAD and other reported appointment activity

Work with practice teams to identify incorrect or inconsistent appointment mapping and support corrective action

Monitor appointment data following changes to determine whether improvements have been achieved and sustained

Provide practical guidance to practice teams on accurate and consistent appointment recording

Performance and contractual support

Support the PCN management team and practices with accurate data for PCN DES IIF QOF and other agreed contractual or quality improvement requirements

Develop searches and reports to identify eligible patient cohorts and monitor progress against agreed priorities

Support validation of reported activity where data quality concerns are identified

Highlight data gaps inconsistencies and risks that may affect performance reporting or patient identification

Provide clear information to support planning decision making and improvement work across the PCN

Population health and proactive care

Use primary care data to support identification of patients who may benefit from proactive or targeted support

Support the development of reliable patient cohorts for agreed PCN programmes

Work with PCN teams and practices to improve the quality of data used for population health management and health inequalities work

Support emerging Neighbourhood working by helping ensure that relevant primary care data is accurate consistent and suitable for planning and service delivery

Help the PCN understand variation between practices and identify opportunities for targeted improvement

Reporting and insight

Produce clear regular reports and dashboards for the PCN management team and member practices

Present complex data in a clear and accessible way for clinical and non-clinical colleagues

Identify trends variation gaps and areas requiring further investigation

Provide appropriate interpretation and context alongside reports rather than presenting data without explanation

Work with practices to translate findings into practical actions and monitor the impact of agreed changes

Practice support and training

Build effective working relationships with practice managers clinicians administrative teams and other PCN staff

Provide practical support to practices to resolve identified data quality issues

Deliver appropriate guidance coaching and training on coding searches reporting appointment mapping and agreed data quality processes

Help practice teams understand how the quality of data entered into clinical systems affects patient care reporting performance and service planning

Encourage shared learning and consistent approaches across PCN practices

Work collaboratively and constructively recognising that practices may have different systems processes and levels of data quality maturity

Governance and information handling

Maintain confidentiality and comply with relevant information governance data protection and PCN and practice policies

Access patient information only where necessary and authorised for the responsibilities of the role

Ensure reports containing patient identifiable information are handled securely and only shared with authorised individuals

Use aggregated or anonymised information where appropriate

Maintain clear documentation of important searches reports definitions and data quality processes

Escalate significant data quality information governance or patient safety concerns through appropriate PCN or practice routes

Quality improvement

Take a structured improvement approach to identified data quality problems

Establish appropriate baseline information before significant improvement work where possible

Agree actions responsibilities and timescales with relevant teams

Measure the impact of changes and provide evidence of improvement

Identify recurring issues and develop sustainable solutions rather than relying solely on one-off data cleansing

Share effective approaches and learning across the PCN

Prioritise work according to patient safety contractual requirements operational impact and agreed PCN priorities

Working relationships

The postholder will work closely with the PCN Clinical Director PCN Managers practice managers GPs nurses administrative teams and the wider PCN multidisciplinary workforce

The role may also involve working with relevant external partners where required for agreed PCN data and reporting priorities

The postholder will need to build positive relationships across all eight practices and be able to provide constructive challenge where data quality or recording processes require improvement

Management and accountability

The postholder will be employed by Bradford City 5 PCN Limited and will work across the eight member practices

The postholder will work under the direction of the PCN management team and within agreed PCN governance arrangements

The role requires the ability to manage an agreed workload independently while maintaining regular communication with the PCN management team and practice teams

The postholder will provide regular updates on progress risks issues and measurable improvements

Training and development

Maintain and develop knowledge of SystmOne primary care data quality reporting and relevant contractual requirements

Complete required induction mandatory training and information governance training

Participate in supervision appraisal and continuing professional development

Attend relevant PCN practice and team meetings where required

Keep up to date with changes that affect primary care data recording reporting and patient identification and support practices to understand the implications

General responsibilities

Promote equality diversity and inclusion in all aspects of the role

Work in accordance with Bradford City 5 PCN Limited policies and procedures

Maintain professional standards confidentiality and appropriate conduct at all times

Contribute positively to the development of the PCN and its services

Undertake other reasonable duties consistent with the purpose level and responsibilities of the PCN Data Quality Lead role.

Job description Job responsibilities Job purposeThe PCN Data Quality Lead will provide specialist hands-on data quality support across Bradford City 5 Primary Care Network and its eight member practicesThe postholder will lead improvements in the accuracy consistency completeness and effective use of primary care data with a particular focus on SystmOne coding searches reporting appointment data and patient identificationThe role will work closely with practice managers clinicians administrative teams and the PCN management team to identify data quality issues develop practical solutions and ensure improvements are embedded and maintainedA key purpose of the role is to ensure that the PCN has reliable data to support patient care contractual delivery population health management proactive care health inequalities service planning and developing Neighbourhood workingData quality and codingUndertake regular reviews of data quality across PCN practices and identify areas requiring improvementWork with practices to improve the accuracy consistency and completeness of clinical and administrative codingIdentify variation in coding and recording between practices and support the development of consistent PCN approaches where appropriateInvestigate data quality issues and work with practice teams to understand the cause and implement practical solutionsDevelop processes to monitor whether agreed data quality improvements are being maintainedSupport practices to improve the quality of information used for patient identification reporting and service deliverySystmOne searches and reportingDevelop maintain test and document SystmOne searches and reports for agreed PCN and practice prioritiesEnsure searches are accurate reproducible and appropriately validated before they are used for operational or reporting purposesSupport practices to use agreed searches reports templates and coding processes consistentlyDevelop reliable patient searches to support proactive care long-term conditions frailty dementia health inequalities and other agreed PCN prioritiesReview existing searches and reports and update or replace them where requiredMaintain appropriate documentation so that key searches reports and data processes can be understood and reproducedGPAD and appointment dataSupport practices to improve the quality and accuracy of GP appointment dataReview appointment book configuration slot types mapping and recording processes that may affect GPAD and other reported appointment activityWork with practice teams to identify incorrect or inconsistent appointment mapping and support corrective actionMonitor appointment data following changes to determine whether improvements have been achieved and sustainedProvide practical guidance to practice teams on accurate and consistent appointment recordingPerformance and contractual supportSupport the PCN management team and practices with accurate data for PCN DES IIF QOF and other agreed contractual or quality improvement requirementsDevelop searches and reports to identify eligible patient cohorts and monitor progress against agreed prioritiesSupport validation of reported activity where data quality concerns are identifiedHighlight data gaps inconsistencies and risks that may affect performance reporting or patient identificationProvide clear information to support planning decision making and improvement work across the PCNPopulation health and proactive careUse primary care data to support identification of patients who may benefit from proactive or targeted supportSupport the development of reliable patient cohorts for agreed PCN programmesWork with PCN teams and practices to improve the quality of data used for population health management and health inequalities workSupport emerging Neighbourhood working by helping ensure that relevant primary care data is accurate consistent and suitable for planning and service deliveryHelp the PCN understand variation between practices and identify opportunities for targeted improvementReporting and insightProduce clear regular reports and dashboards for the PCN management team and member practicesPresent complex data in a clear and accessible way for clinical and non-clinical colleaguesIdentify trends variation gaps and areas requiring further investigationProvide appropriate interpretation and context alongside reports rather than presenting data without explanationWork with practices to translate findings into practical actions and monitor the impact of agreed changesPractice support and trainingBuild effective working relationships with practice managers clinicians administrative teams and other PCN staffProvide practical support to practices to resolve identified data quality issuesDeliver appropriate guidance coaching and training on coding searches reporting appointment mapping and agreed data quality processesHelp practice teams understand how the quality of data entered into clinical systems affects patient care reporting performance and service planningEncourage shared learning and consistent approaches across PCN practicesWork collaboratively and constructively recognising that practices may have different systems processes and levels of data quality maturityGovernance and information handlingMaintain confidentiality and comply with relevant information governance data protection and PCN and practice policiesAccess patient information only where necessary and authorised for the responsibilities of the roleEnsure reports containing patient identifiable information are handled securely and only shared with authorised individualsUse aggregated or anonymised information where appropriateMaintain clear documentation of important searches reports definitions and data quality processesEscalate significant data quality information governance or patient safety concerns through appropriate PCN or practice routesQuality improvementTake a structured improvement approach to identified data quality problemsEstablish appropriate baseline information before significant improvement work where possibleAgree actions responsibilities and timescales with relevant teamsMeasure the impact of changes and provide evidence of improvementIdentify recurring issues and develop sustainable solutions rather than relying solely on one-off data cleansingShare effective approaches and learning across the PCNPrioritise work according to patient safety contractual requirements operational impact and agreed PCN prioritiesWorking relationshipsThe postholder will work closely with the PCN Clinical Director PCN Managers practice managers GPs nurses administrative teams and the wider PCN multidisciplinary workforceThe role may also involve working with relevant external partners where required for agreed PCN data and reporting prioritiesThe postholder will need to build positive relationships across all eight practices and be able to provide constructive challenge where data quality or recording processes require improvementManagement and accountabilityThe postholder will be employed by Bradford City 5 PCN Limited and will work across the eight member practicesThe postholder will work under the direction of the PCN management team and within agreed PCN governance arrangementsThe role requires the ability to manage an agreed workload independently while maintaining regular communication with the PCN management team and practice teamsThe postholder will provide regular updates on progress risks issues and measurable improvementsTraining and developmentMaintain and develop knowledge of SystmOne primary care data quality reporting and relevant contractual requirementsComplete required induction mandatory training and information governance trainingParticipate in supervision appraisal and continuing professional developmentAttend relevant PCN practice and team meetings where requiredKeep up to date with changes that affect primary care data recording reporting and patient identification and support practices to understand the implicationsGeneral responsibilitiesPromote equality diversity and inclusion in all aspects of the roleWork in accordance with Bradford City 5 PCN Limited policies and proceduresMaintain professional standards confidentiality and appropriate conduct at all timesContribute positively to the development of the PCN and its servicesUndertake other reasonable duties consistent with the purpose level and responsibilities of the PCN Data Quality Lead role.

Person Specification

Qualifications

Essential

• Relevant degree level qualification or equivalent demonstrable experience in primary care data information management business intelligence health informatics or a related field.
• Evidence of relevant continuing professional development.

Desirable

• Relevant training or qualification in data analysis health informatics quality improvement or primary care systems
• Training or recognised experience in SystmOne reporting searches or data management.

Experience

Essential

• Experience of working with primary care data and clinical information systems
• Strong practical experience of SystmOne including searches reporting coding and data quality work
• Experience of identifying investigating and resolving data quality issues
• Experience of developing and validating searches reports and patient cohorts
• Experience of analysing and presenting data to support service improvement performance monitoring or decision making
• Experience of working with a range of clinical and non-clinical colleagues to implement improvements
• Experience of managing competing priorities and delivering work to agreed deadlines

Desirable

• Experience of working within general practice or a Primary Care Network
• Experience of GP appointment data GPAD appointment book configuration or slot mapping
• Experience of supporting PCN DES IIF QOF or other primary care contractual requirements
• Experience of population health management health inequalities proactive care or identifying targeted patient cohorts
• Experience of developing dashboards or regular performance reporting
• Experience of delivering data quality training guidance or coaching to practice teams

Skills Knowledge and Personal Attributes

Essential

• Strong analytical and problem solving skills with the ability to identify data quality issues and develop practical solutions
• Good knowledge of SystmOne searches reporting coding and data quality principles
• Ability to interpret data identify trends and variation and communicate findings clearly to clinical and non-clinical colleagues
• Strong IT skills including Microsoft Excel and confidence working with data and reporting systems
• Excellent communication and interpersonal skills with the ability to build effective working relationships across multiple GP practices
• Ability to provide constructive challenge and support practice teams to make sustainable improvements
• Ability to work independently organise workload and prioritise competing demands
• Understanding of confidentiality information governance and the appropriate handling of patient identifiable information
• Understanding of how accurate primary care data supports patient care contractual delivery service planning and quality improvement
• Commitment to improving data quality and reducing health inequalities across the PCN.

Desirable

• Knowledge of PCN DES IIF QOF and other primary care contractual requirements
• Knowledge of GPAD and the importance of accurate appointment book configuration and slot mapping
• Understanding of population health management proactive care and the use of data to identify targeted patient cohorts
• Knowledge of health inequalities and the challenges affecting diverse inner city populations
• Experience of supporting colleagues through training coaching or practical guidance
• Understanding of developing Neighbourhood working and the importance of accurate data for integrated service planning.

Person Specification Qualifications Essential Relevant degree level qualification or equivalent demonstrable experience in primary care data information management business intelligence health informatics or a related field. Evidence of relevant continuing professional development. Desirable Relevant training or qualification in data analysis health informatics quality improvement or primary care systems Training or recognised experience in SystmOne reporting searches or data management. Experience Essential Experience of working with primary care data and clinical information systems Strong practical experience of SystmOne including searches reporting coding and data quality work Experience of identifying investigating and resolving data quality issues Experience of developing and validating searches reports and patient cohorts Experience of analysing and presenting data to support service improvement performance monitoring or decision making Experience of working with a range of clinical and non-clinical colleagues to implement improvements Experience of managing competing priorities and delivering work to agreed deadlines Desirable Experience of working within general practice or a Primary Care Network Experience of GP appointment data GPAD appointment book configuration or slot mapping Experience of supporting PCN DES IIF QOF or other primary care contractual requirements Experience of population health management health inequalities proactive care or identifying targeted patient cohorts Experience of developing dashboards or regular performance reporting Experience of delivering data quality training guidance or coaching to practice teams Skills Knowledge and Personal Attributes Essential Strong analytical and problem solving skills with the ability to identify data quality issues and develop practical solutions Good knowledge of SystmOne searches reporting coding and data quality principles Ability to interpret data identify trends and variation and communicate findings clearly to clinical and non-clinical colleagues Strong IT skills including Microsoft Excel and confidence working with data and reporting systems Excellent communication and interpersonal skills with the ability to build effective working relationships across multiple GP practices Ability to provide constructive challenge and support practice teams to make sustainable improvements Ability to work independently organise workload and prioritise competing demands Understanding of confidentiality information governance and the appropriate handling of patient identifiable information Understanding of how accurate primary care data supports patient care contractual delivery service planning and quality improvement Commitment to improving data quality and reducing health inequalities across the PCN. Desirable Knowledge of PCN DES IIF QOF and other primary care contractual requirements Knowledge of GPAD and the importance of accurate appointment book configuration and slot mapping Understanding of population health management proactive care and the use of data to identify targeted patient cohorts Knowledge of health inequalities and the challenges affecting diverse inner city populations Experience of supporting colleagues through training coaching or practical guidance Understanding of developing Neighbourhood working and the importance of accurate data for integrated service planning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Bradford Moor Practice

Address

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Employer's website

https://bradfordmoorpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Bradford Moor Practice

Address

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Employer's website

https://bradfordmoorpractice.co.uk/ (Opens in a new tab)

Job summary

Bradford City 5 Primary Care Network is looking for an enthusiastic, organised and compassionate Care Co-ordinator to join our growing PCN team.

This is an exciting opportunity to make a real difference to patients across our eight GP practices in inner-city Bradford. You will work closely with patients, carers, GP practices and our wider multidisciplinary team to help people navigate health and care services, understand the next steps in their care and access the support they need.

You will support patients with a range of needs, including people living with long-term conditions, frailty or dementia and those who may experience barriers to accessing healthcare. You will manage an agreed caseload, coordinate appointments and referrals, support multidisciplinary team working and make sure agreed actions are followed through.

You will join an established PCN team including Social Prescribing Link Workers, Health and Wellbeing Coaches, Clinical Pharmacists and other healthcare professionals.

We are looking for someone with excellent communication and organisational skills who is passionate about personalised care, reducing health inequalities and improving patients' experience of healthcare.

Main duties of the job

The Care Co-ordinator will work across Bradford City 5 PCN, supporting patients to navigate health, care and community services and ensuring that agreed actions are followed through.

The postholder will manage an agreed caseload of patients and work closely with GP practices and the wider multidisciplinary team. Key duties will include contacting patients and carers, coordinating appointments, referrals and reviews, helping patients prepare for care conversations and addressing practical barriers that may prevent them from accessing support.

The role will support multidisciplinary team (MDT) working by preparing relevant information, recording agreed actions, identifying responsible professionals and tracking actions through to completion.

The Care Co-ordinator will maintain accurate and timely patient records using SystmOne and agreed PCN templates, and will support the PCN to monitor activity and outcomes.

The postholder will work particularly with patients who have complex needs, long-term conditions, frailty or dementia, and people who may experience health inequalities or barriers to accessing services.

This is a non-clinical role. The postholder will work within agreed boundaries and promptly escalate clinical, safeguarding or safety concerns to the appropriate professional.

About us

Bradford City 5 Primary Care Network (PCN) is a collaborative network of eight GP practices working together to improve health outcomes and provide high-quality, coordinated care for our diverse communities across inner-city Bradford.

Our member practices are Avicenna Medical Practice, Bevan Healthcare, Bradford Moor Practice, Dr Hamdani's Practice, Moor Park Medical Practice, Peel Park Surgery, Primrose Surgery and Valley View Surgery.

We have a growing multidisciplinary PCN team which includes Social Prescribing Link Workers, Health and Wellbeing Coaches, Clinical Pharmacists, Mental Health Practitioners, First Contact Physiotherapists and other professionals working alongside our GP practices.

Our communities experience significant health inequalities, and a key priority for our PCN is making services easier to access and ensuring that patients receive the right support at the right time.

We value collaborative working, new ideas and continuous improvement. The successful candidate will be supported by the PCN management team, receive appropriate induction, training and regular supervision, and have the opportunity to help shape and develop the Care Co-ordinator role as our services continue to evolve.

This is an opportunity to join a supportive PCN team and contribute directly to improving patient experience, personalised care and joined-up working across our practices.

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0721-26-0007

Job locations

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Job description

Job responsibilities

Job purpose

The PCN Care Co-ordinator will provide practical personalised support to patients whose care involves several professionals or services

The postholder will help patients understand the next steps in their care communicate what matters to them and access the support agreed with their clinical team

The postholder will maintain a defined caseload coordinate appointments and referrals follow multidisciplinary team actions through to an outcome and raise concerns promptly

The Care Co-ordinator will work across Bradford City Five PCN member practices and with the wider PCN multidisciplinary team

Patient care and co-ordination

Use clinician-approved patient lists practice referrals and multidisciplinary team recommendations to identify and engage patients requiring care co-ordination

Contact patients using agreed methods explain the service and identify their priorities communication needs and any barriers to accessing care

Maintain an accurate and current caseload including contact dates next actions responsible professionals review dates and outcomes

Help patients prepare for conversations with GPs nurses pharmacists and other healthcare professionals

Support patients to understand agreed actions and personalised care and support plans ensuring they know who is responsible for each action and what happens next

Arrange and track agreed appointments referrals and reviews and help resolve practical barriers that may prevent patients from accessing care

Follow up missed appointments and contacts in accordance with agreed PCN and practice procedures

Support access to appropriate self-management wellbeing and community services working closely with the PCN Social Prescribing and Health and Wellbeing teams

Supporting priority patient groups

The postholder will support agreed PCN patient cohorts which may include people with long-term conditions and complex needs

This will include supporting patients living with frailty or dementia and their carers to prepare for reviews and ensuring agreed actions are followed up

The Care Co-ordinator may also support patients experiencing repeated urgent-care use recent transitions of care difficulties attending appointments or other barriers to accessing healthcare

The postholder will support agreed screening vaccination and annual-review activity for patients within their caseload where appropriate

Multidisciplinary team working

Support the organisation and co-ordination of relevant patient multidisciplinary team discussions

Ensure appropriate information is available to support multidisciplinary team discussions through approved secure processes

Where possible establish the patient's priorities before their case is discussed

Accurately record agreed actions including the responsible professional and expected completion date

Track outstanding actions and escalate overdue or rejected referrals appropriately

Keep patients appropriately informed about agreed actions and follow-up

Work collaboratively with GPs nurses practice teams Social Prescribing Link Workers Health and Wellbeing Coaches Clinical Pharmacists mental health professionals physiotherapists and relevant community and voluntary-sector services

Record keeping and information governance

Document patient contacts and actions promptly and accurately in SystmOne using agreed PCN and practice templates and codes

Maintain confidentiality and comply with PCN and practice information governance data protection and information-sharing requirements

Use authorised systems and accounts and only access or share information necessary for the role

Verify identity and appropriate carer authority before sharing confidential patient information

Provide appropriate anonymised or aggregated activity and outcome information to support PCN monitoring and service development

Safety safeguarding and role boundaries

This is a non-clinical role

The Care Co-ordinator will not diagnose conditions independently assess clinical urgency prescribe medication interpret test results or make changes to a patient's treatment

Promptly escalate new symptoms deterioration medication concerns or other clinical concerns to an appropriate clinician

Recognise and respond appropriately to safeguarding concerns following local safeguarding procedures

Use urgent or emergency escalation routes where required in accordance with local procedures

Maintain clear factual records of concerns and actions taken

Work within their level of competence and seek advice or supervision whenever a task or situation falls outside their role

Follow relevant health and safety infection prevention equality accessibility incident reporting and lone-working procedures

Working with our communities

The postholder will work respectfully and sensitively with Bradford's diverse communities

They will identify patients' preferred language communication method accessibility requirements and safe contact arrangements

The postholder will use professional interpreting services through agreed routes where required

The Care Co-ordinator will recognise that some patients may experience digital exclusion or other barriers to accessing healthcare and will support appropriate alternative methods of communication and access

Training and development

Complete an appropriate induction programme and all required mandatory training

Undertake or complete the appropriate Care Co-ordination training pathway

Participate in regular supervision appraisal and continuing professional development

Maintain an appropriate learning and development record

Attend relevant PCN practice and multidisciplinary meetings

Identify opportunities to improve patient pathways and reduce barriers to accessing care

Contribute to patient and practice feedback and service improvement

Service development

The postholder will help colleagues understand the Care Co-ordination referral pathway and appropriate use of the service

They will contribute to the development of safe and effective processes for managing referrals caseloads multidisciplinary team actions follow-up and handover arrangements

The role will continue to develop in response to the needs of patients and the PCN

Any additional duties will be reasonable and consistent with the purpose level training and responsibilities of the Care Co-ordinator role

Management and accountability

The postholder will report to the PCN Manager and work within the governance arrangements of Bradford City Five PCN Limited

The postholder will receive named Care Co-ordination supervision and have access to appropriate clinical support and escalation routes

The role will work across the Bradford City Five PCN member practices and agreed community settings

Job description Job responsibilities Job purposeThe PCN Care Co-ordinator will provide practical personalised support to patients whose care involves several professionals or servicesThe postholder will help patients understand the next steps in their care communicate what matters to them and access the support agreed with their clinical teamThe postholder will maintain a defined caseload coordinate appointments and referrals follow multidisciplinary team actions through to an outcome and raise concerns promptlyThe Care Co-ordinator will work across Bradford City Five PCN member practices and with the wider PCN multidisciplinary teamPatient care and co-ordinationUse clinician-approved patient lists practice referrals and multidisciplinary team recommendations to identify and engage patients requiring care co-ordinationContact patients using agreed methods explain the service and identify their priorities communication needs and any barriers to accessing careMaintain an accurate and current caseload including contact dates next actions responsible professionals review dates and outcomesHelp patients prepare for conversations with GPs nurses pharmacists and other healthcare professionalsSupport patients to understand agreed actions and personalised care and support plans ensuring they know who is responsible for each action and what happens nextArrange and track agreed appointments referrals and reviews and help resolve practical barriers that may prevent patients from accessing careFollow up missed appointments and contacts in accordance with agreed PCN and practice proceduresSupport access to appropriate self-management wellbeing and community services working closely with the PCN Social Prescribing and Health and Wellbeing teamsSupporting priority patient groupsThe postholder will support agreed PCN patient cohorts which may include people with long-term conditions and complex needsThis will include supporting patients living with frailty or dementia and their carers to prepare for reviews and ensuring agreed actions are followed upThe Care Co-ordinator may also support patients experiencing repeated urgent-care use recent transitions of care difficulties attending appointments or other barriers to accessing healthcareThe postholder will support agreed screening vaccination and annual-review activity for patients within their caseload where appropriateMultidisciplinary team workingSupport the organisation and co-ordination of relevant patient multidisciplinary team discussionsEnsure appropriate information is available to support multidisciplinary team discussions through approved secure processesWhere possible establish the patient's priorities before their case is discussedAccurately record agreed actions including the responsible professional and expected completion dateTrack outstanding actions and escalate overdue or rejected referrals appropriatelyKeep patients appropriately informed about agreed actions and follow-upWork collaboratively with GPs nurses practice teams Social Prescribing Link Workers Health and Wellbeing Coaches Clinical Pharmacists mental health professionals physiotherapists and relevant community and voluntary-sector servicesRecord keeping and information governanceDocument patient contacts and actions promptly and accurately in SystmOne using agreed PCN and practice templates and codesMaintain confidentiality and comply with PCN and practice information governance data protection and information-sharing requirementsUse authorised systems and accounts and only access or share information necessary for the roleVerify identity and appropriate carer authority before sharing confidential patient informationProvide appropriate anonymised or aggregated activity and outcome information to support PCN monitoring and service developmentSafety safeguarding and role boundariesThis is a non-clinical roleThe Care Co-ordinator will not diagnose conditions independently assess clinical urgency prescribe medication interpret test results or make changes to a patient's treatmentPromptly escalate new symptoms deterioration medication concerns or other clinical concerns to an appropriate clinicianRecognise and respond appropriately to safeguarding concerns following local safeguarding proceduresUse urgent or emergency escalation routes where required in accordance with local proceduresMaintain clear factual records of concerns and actions takenWork within their level of competence and seek advice or supervision whenever a task or situation falls outside their roleFollow relevant health and safety infection prevention equality accessibility incident reporting and lone-working proceduresWorking with our communitiesThe postholder will work respectfully and sensitively with Bradford's diverse communitiesThey will identify patients' preferred language communication method accessibility requirements and safe contact arrangementsThe postholder will use professional interpreting services through agreed routes where requiredThe Care Co-ordinator will recognise that some patients may experience digital exclusion or other barriers to accessing healthcare and will support appropriate alternative methods of communication and accessTraining and developmentComplete an appropriate induction programme and all required mandatory trainingUndertake or complete the appropriate Care Co-ordination training pathwayParticipate in regular supervision appraisal and continuing professional developmentMaintain an appropriate learning and development recordAttend relevant PCN practice and multidisciplinary meetingsIdentify opportunities to improve patient pathways and reduce barriers to accessing careContribute to patient and practice feedback and service improvementService developmentThe postholder will help colleagues understand the Care Co-ordination referral pathway and appropriate use of the serviceThey will contribute to the development of safe and effective processes for managing referrals caseloads multidisciplinary team actions follow-up and handover arrangementsThe role will continue to develop in response to the needs of patients and the PCNAny additional duties will be reasonable and consistent with the purpose level training and responsibilities of the Care Co-ordinator roleManagement and accountabilityThe postholder will report to the PCN Manager and work within the governance arrangements of Bradford City Five PCN LimitedThe postholder will receive named Care Co-ordination supervision and have access to appropriate clinical support and escalation routesThe role will work across the Bradford City Five PCN member practices and agreed community settings

Person Specification

Qualifications

Essential

• Relevant Level Three qualification or equivalent skills and experience
• Willingness and ability to undertake and complete the appropriate Care Co-ordination training pathway.
• Experience of supporting patients service users or carers within healthcare social care or a community setting
• Experience of coordinating appointments referrals or multi-step work and following actions through to completion
• Experience of maintaining accurate records and managing confidential or sensitive information
• Experience of organising and prioritising a workload and working with different professionals or services

Desirable

• Experience of working within general practice a Primary Care Network or the NHS
• Experience of using SystmOne or another electronic patient record or case management system
• Experience of supporting people with frailty dementia long-term conditions or inclusion health needs
• Experience of supporting multidisciplinary team working personalised care plans or service improvement

Person Specification Qualifications Essential Relevant Level Three qualification or equivalent skills and experience Willingness and ability to undertake and complete the appropriate Care Co-ordination training pathway. Experience of supporting patients service users or carers within healthcare social care or a community setting Experience of coordinating appointments referrals or multi-step work and following actions through to completion Experience of maintaining accurate records and managing confidential or sensitive information Experience of organising and prioritising a workload and working with different professionals or services Desirable Experience of working within general practice a Primary Care Network or the NHS Experience of using SystmOne or another electronic patient record or case management system Experience of supporting people with frailty dementia long-term conditions or inclusion health needs Experience of supporting multidisciplinary team working personalised care plans or service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Bradford Moor Practice

Address

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Employer's website

https://bradfordmoorpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Bradford Moor Practice

Address

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Employer's website

https://bradfordmoorpractice.co.uk/ (Opens in a new tab)

Job summary

The PCN Care Co-ordinator plays a key role in supporting the delivery of services across the Primary Care Network (PCN), working with 9 GP practices that collectively serve a population of more than 100,000 patients. The role contributes to improving patient experience, health outcomes, and access to services. Working as part of a multidisciplinary team, the post holder collaborates closely with GPs, practice nurses, clinical pharmacists, social prescribing link workers, voluntary sector organisations, and other healthcare professionals.The post holder willsupport the operational delivery of key PCN priorities, including pro-active care, population health management, integrated neighbourhood working, and the management of patients identified as being at high risk of deterioration or unplanned hospital admission. The role contributes to service development, quality improvement initiatives, and the effective use of resources across the Network.

The position is based at Park Medical Practice, Cottam Lane Surgery, a member practice of the Primary Care Network, while supporting activities delivered across the wider Network. The post holder will work collaboratively with partner organisations across primary, community, secondary, social care, and voluntary sector services to ensure a joined-up approach to patient care and the achievement of PCN objectives.

Main duties of the job

The role will support multidisciplinary team (MDT) meetings through preparation, coordination, minute-taking & follow-up of agreed actions, ensuring effective integrated care for patients with complex needs. A key responsibility will be the operational delivery of the PCN Directed Enhanced Service (DES), including activity monitoring, performance reporting & supporting quality improvement programmes. The post holder will lead the administration of the Enhanced Access service, developing and managing clinical rotas, coordinating staffing arrangements and monitoring service utilisation and performance.The role will provide comprehensive administrative support to the Clinical Director and PCN Management Board, including organising meetings, preparing agendas & reports, producing minutes & maintaining action logs. They will monitor monthly performance & contractual data, producing reports to support management targets, service development & decision-making.

The post holder will also support the ongoing development of the emerging GP Federation, assisting with project coordination, stakeholder engagement & the implementation of new services. Responsibilities include coordinating vaccination programmes, liaising with suppliers & partner organisations, & maintaining effective relationships across primary, community and voluntary sector services

About us

Greater Preston Primary Care Network (PCN), part of the Heart of Lancashire Federation, brings together 9 GP practices to deliver integrated, high-quality healthcare services for its registered population. The PCN leads the delivery of Enhanced Access services, the Network DES contract, and a range of local initiatives focused on improving cancer screening uptake, reducing health inequalities, and supporting vulnerable groups, including rough sleepers. As part of the Federation's continued development, the PCN is expanding collaborative services, strengthening practice resilience, and creating innovative models of care to improve patient outcomes. Supported by an experienced Clinical Director and dedicated leadership team, the PCN offers an exciting opportunity to contribute to the future of primary care.

Details

Date posted

17 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1816-26-0005

Job locations

Cottam Lane Surgery

Cottam Lane

Preston

Lancashire

PR2 1JR

United Kingdom

Job description

Job responsibilities

The Care Co-ordinator will provide comprehensive administrative, operational and care coordination support to the Primary Care Network (PCN), working closely with member practices, the Clinical Director, Management Board and wider multidisciplinary teams to support the delivery of high-quality, patient-centred care.Care Coordination and Patient Support

• Act as a key point of contact for healthcare professionals, ensuring patients receive appropriate support and timely access to services.
• Support patients to access health improvement services, coaching, social prescribing interventions, peer support groups and community-based resources.
• Assist in identifying patients who may benefit from enhanced support through population health management and risk stratification approaches.
• Coordinate referrals and communication between primary care, social prescribing and voluntary sector organisations.

Multidisciplinary Team Working

• Support the organisation, administration and delivery of multidisciplinary team (MDT) meetings across the Network.
• Prepare agendas, collate relevant patient information, coordinate attendance and ensure accurate recording of discussions and actions.
• Monitor and follow up agreed actions to ensure continuity of care and timely implementation of MDT recommendations.
• Facilitate collaborative working between healthcare professionals to improve outcomes for patients with complex needs.

Primary Care Network Service Delivery

• Provide administrative and operational support to the delivery of the Primary Care Network Directed Enhanced Service (PCN DES), ensuring contractual requirements, service specifications and reporting obligations are met.
• Support the implementation and monitoring of Network programmes including Enhanced Access, anticipatory care, personalised care, population health management and integrated neighbourhood working.
• Assist in the development, implementation and continuous improvement of PCN services, policies and operational processes.
• Support the collection, validation and submission of activity data and evidence required to demonstrate achievement of PCN DES objectives and contractual performance standards.

Enhanced Access Service Coordination

• Lead the administration and coordination of the PCN Enhanced Access Service across participating practices.
• Develop, maintain and manage Enhanced Access rotas for GPs, nurses, pharmacists, healthcare assistants and other clinical and non-clinical staff, ensuring sufficient capacity to meet service demand.
• Liaise with practices and clinicians to coordinate cover arrangements, manage rota changes and ensure service continuity.
• Monitor utilisation, appointment availability and service performance, escalating issues where necessary to support safe and effective delivery.
• Produce reports and data relating to Enhanced Access activity and performance requirements.

Performance Monitoring and Reporting

• Monitor, analyse and report on monthly performance data across key PCN services and contractual targets.
• Prepare routine and ad-hoc management reports for the Clinical Director, PCN leadership team and Management Board.
• Support quality improvement initiatives through data collection, audit activity and performance monitoring.
• Assist in identifying trends, service pressures and opportunities for improvement to support strategic decision-making.
• Ensure accurate maintenance of records, databases and performance monitoring systems.

Governance and Management Support

• Provide high-quality administrative support to the Clinical Director and PCN Management Board.
• Organise Board meetings, leadership meetings and stakeholder forums, including scheduling, agenda preparation, circulation of papers and record keeping.
• Produce accurate and timely minutes, action logs and follow-up documentation.
• Support the preparation of business cases, service proposals, funding applications and project documentation.
• Maintain confidentiality and ensure compliance with information governance, data protection and organisational policies.

Federation Development and Strategic Support

• Support the ongoing development of the emerging GP Federation by providing administrative, project and operational support.
• Contribute to the coordination of collaborative initiatives across member practices, helping to strengthen shared working arrangements and service delivery models.
• Assist with stakeholder engagement, communications and organisational development activities associated with the Federation's growth.
• Support the implementation of new services, contracts and programmes delivered through the Federation and wider PCN.

Vaccination and Programme Coordination

• Coordinate communication with pharmaceutical suppliers, NHS organisations and participating practices regarding vaccination programmes and other Network initiatives.
• Support the ordering, allocation and distribution of vaccines and related resources across practices within the Network.
• Assist in planning and coordinating large-scale health campaigns and service delivery programmes as required.

General Responsibilities

• Build and maintain effective working relationships with practices, partner organisations and stakeholders across the health and care system.
• Contribute to the achievement of PCN objectives and the reduction of health inequalities across the local population.
• Undertake any other duties commensurate with the grade and responsibilities of the post, as required by the Clinical Director, Management Board or PCN leadership team.

This role provides vital operational, administrative and coordination support across approximately 9 member practices serving a population of over 100,000 patients, ensuring the effective delivery of PCN services and the continued development of integrated, high-quality primary care.

Job description Job responsibilities The Care Co-ordinator will provide comprehensive administrative, operational and care coordination support to the Primary Care Network (PCN), working closely with member practices, the Clinical Director, Management Board and wider multidisciplinary teams to support the delivery of high-quality, patient-centred care.Care Coordination and Patient SupportAct as a key point of contact for healthcare professionals, ensuring patients receive appropriate support and timely access to services.Support patients to access health improvement services, coaching, social prescribing interventions, peer support groups and community-based resources.Assist in identifying patients who may benefit from enhanced support through population health management and risk stratification approaches.Coordinate referrals and communication between primary care, social prescribing and voluntary sector organisations.Multidisciplinary Team WorkingSupport the organisation, administration and delivery of multidisciplinary team (MDT) meetings across the Network.Prepare agendas, collate relevant patient information, coordinate attendance and ensure accurate recording of discussions and actions.Monitor and follow up agreed actions to ensure continuity of care and timely implementation of MDT recommendations.Facilitate collaborative working between healthcare professionals to improve outcomes for patients with complex needs.Primary Care Network Service DeliveryProvide administrative and operational support to the delivery of the Primary Care Network Directed Enhanced Service (PCN DES), ensuring contractual requirements, service specifications and reporting obligations are met.Support the implementation and monitoring of Network programmes including Enhanced Access, anticipatory care, personalised care, population health management and integrated neighbourhood working.Assist in the development, implementation and continuous improvement of PCN services, policies and operational processes.Support the collection, validation and submission of activity data and evidence required to demonstrate achievement of PCN DES objectives and contractual performance standards.Enhanced Access Service CoordinationLead the administration and coordination of the PCN Enhanced Access Service across participating practices.Develop, maintain and manage Enhanced Access rotas for GPs, nurses, pharmacists, healthcare assistants and other clinical and non-clinical staff, ensuring sufficient capacity to meet service demand.Liaise with practices and clinicians to coordinate cover arrangements, manage rota changes and ensure service continuity.Monitor utilisation, appointment availability and service performance, escalating issues where necessary to support safe and effective delivery.Produce reports and data relating to Enhanced Access activity and performance requirements.Performance Monitoring and ReportingMonitor, analyse and report on monthly performance data across key PCN services and contractual targets.Prepare routine and ad-hoc management reports for the Clinical Director, PCN leadership team and Management Board.Support quality improvement initiatives through data collection, audit activity and performance monitoring.Assist in identifying trends, service pressures and opportunities for improvement to support strategic decision-making.Ensure accurate maintenance of records, databases and performance monitoring systems.Governance and Management SupportProvide high-quality administrative support to the Clinical Director and PCN Management Board.Organise Board meetings, leadership meetings and stakeholder forums, including scheduling, agenda preparation, circulation of papers and record keeping.Produce accurate and timely minutes, action logs and follow-up documentation.Support the preparation of business cases, service proposals, funding applications and project documentation.Maintain confidentiality and ensure compliance with information governance, data protection and organisational policies.Federation Development and Strategic SupportSupport the ongoing development of the emerging GP Federation by providing administrative, project and operational support.Contribute to the coordination of collaborative initiatives across member practices, helping to strengthen shared working arrangements and service delivery models.Assist with stakeholder engagement, communications and organisational development activities associated with the Federation's growth.Support the implementation of new services, contracts and programmes delivered through the Federation and wider PCN.Vaccination and Programme CoordinationCoordinate communication with pharmaceutical suppliers, NHS organisations and participating practices regarding vaccination programmes and other Network initiatives.Support the ordering, allocation and distribution of vaccines and related resources across practices within the Network.Assist in planning and coordinating large-scale health campaigns and service delivery programmes as required.General ResponsibilitiesBuild and maintain effective working relationships with practices, partner organisations and stakeholders across the health and care system.Contribute to the achievement of PCN objectives and the reduction of health inequalities across the local population.Undertake any other duties commensurate with the grade and responsibilities of the post, as required by the Clinical Director, Management Board or PCN leadership team.This role provides vital operational, administrative and coordination support across approximately 9 member practices serving a population of over 100,000 patients, ensuring the effective delivery of PCN services and the continued development of integrated, high-quality primary care.

Person Specification

Experience

Essential

• Strong organisational and administrative skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively within multidisciplinary teams.
• Good IT skills and experience maintaining accurate records.
• Understanding of confidentiality, data protection, and governance requirements.
• Flexible, proactive and solution-focused approach.
• Experience working in primary care, community health, or social care settings.
• Administration experience.

Person Specification Experience Essential Strong organisational and administrative skills. Excellent communication and interpersonal skills. Ability to work effectively within multidisciplinary teams. Good IT skills and experience maintaining accurate records. Understanding of confidentiality, data protection, and governance requirements. Flexible, proactive and solution-focused approach. Experience working in primary care, community health, or social care settings. Administration experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Medical Practice

Address

Cottam Lane Surgery

Cottam Lane

Preston

Lancashire

PR2 1JR

United Kingdom

Employer's website

https://parkmedicalpractice.com/ (Opens in a new tab)

Employer details

Employer name

Park Medical Practice

Address

Cottam Lane Surgery

Cottam Lane

Preston

Lancashire

PR2 1JR

United Kingdom

Employer's website

https://parkmedicalpractice.com/ (Opens in a new tab)

Job summary

We have two positions available, both part time - 30 hrs.

The Care Navigator plays a crucial role in providing support and guidance to individuals navigating the healthcare system. This position involves coordinating care, managing patient information, and ensuring that patients receive the necessary resources and assistance. The ideal candidate will possess strong organisational skills, motivation, excellent phone etiquette, and a background in administrative tasks.

Main duties of the job

Duties

• We require flexibility on days & hours, which are to be agreed but will be between the hours of 7.00am to 6.30pm - Monday to Friday.
• Assist patients in understanding their healthcare options and available services.
• Coordinate appointments and follow-ups with healthcare providers.
• Maintain accurate records of patient interactions and care plans using data entry skills.
• Utilise Microsoft Office and SystmOne for documentation and communication purposes.
• Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive.
• Provide administrative support to the healthcare team as needed.
• Demonstrate professionalism in all communications, both over the phone and in written correspondence.
• Strict Confidentiality is required within this role.

About us

Wollaton Park Medical Practice is a friendly, seven partner GP practice with approximately 10,800 patients. We are committed to providing patient-centred care in a happy, supportive and well-organised working environment

Details

Date posted

15 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0044-26-0002

Job locations

12 Harrow Road

Nottingham

Nottinghamshire

NG8 1FG

United Kingdom

Job description

Job responsibilities

Duties

• Assist patients in understanding their healthcare options and available services.
• Coordinate appointments and follow-ups with healthcare providers.
• Maintain accurate records of patient interactions and care plans using data entry skills.
• Utilise Microsoft Office and SystmOne for documentation and communication purposes.
• Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive.
• Provide administrative support to the healthcare team as needed.
• Demonstrate professionalism in all communications, both over the phone and in written correspondence.
• Strict Confidentiality is required within this role.
• We require flexibility on days & hours, which are to be agreed, but each shift will be until 6.30pm.

Qualifications

• Previous office experience is essential to ensure smooth operations within the role.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent organisational skills to manage multiple tasks efficiently.
• Proficient typing skills for accurate data entry and documentation.
• Prior Reception experience is preferred to support administrative functions effectively but not essential.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion. This role requires a proactive individual who is committed to enhancing the patient experience through effective navigation of healthcare services. If you are passionate about helping others and possess the necessary skills, we encourage you to apply for position as a Care Navigator.

Job description Job responsibilities Duties Assist patients in understanding their healthcare options and available services. Coordinate appointments and follow-ups with healthcare providers. Maintain accurate records of patient interactions and care plans using data entry skills. Utilise Microsoft Office and SystmOne for documentation and communication purposes. Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive. Provide administrative support to the healthcare team as needed. Demonstrate professionalism in all communications, both over the phone and in written correspondence. Strict Confidentiality is required within this role. We require flexibility on days & hours, which are to be agreed, but each shift will be until 6.30pm. Qualifications Previous office experience is essential to ensure smooth operations within the role. Strong computer skills, including proficiency in Microsoft Office. Excellent organisational skills to manage multiple tasks efficiently. Proficient typing skills for accurate data entry and documentation. Prior Reception experience is preferred to support administrative functions effectively but not essential. Demonstrated ability to maintain confidentiality and handle sensitive information with discretion. This role requires a proactive individual who is committed to enhancing the patient experience through effective navigation of healthcare services. If you are passionate about helping others and possess the necessary skills, we encourage you to apply for position as a Care Navigator.

Person Specification

Qualifications

Essential

• GCSE English & Maths

Person Specification Qualifications Essential GCSE English & Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wollaton Park Medical Centre

Address

12 Harrow Road

Nottingham

Nottinghamshire

NG8 1FG

United Kingdom

Employer's website

http://www.wollatonparkmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Wollaton Park Medical Centre

Address

12 Harrow Road

Nottingham

Nottinghamshire

NG8 1FG

United Kingdom

Employer's website

http://www.wollatonparkmedicalcentre.co.uk/ (Opens in a new tab)

Job summary

We are currently recruiting for two Practice Nurse opportunities within established NHS GP surgeries in West London.

Twickenham Park Medical Practiceis seeking a Practice Nurse on a part-time basis (2 days per week), with flexibility for the role to be offered as permanent, locum, or temporary.

Grove Village Medical Centre is seeking a Practice Nurse on a part-time temporary basis (3 days per week).

Both roles involve delivering high-quality nursing care within a GP surgery setting, including chronic disease management, cervical screening, immunisations and vaccinations, wound care, NHS Health Checks, and health promotion activities.

These are excellent opportunities to join supportive clinical teams committed to delivering outstanding patient care.

Essential Requirement: Applicants must have recent Practice Nurse experience within a UK GP surgery. Candidates without primary care/general practice experience will not be considered.

Main duties of the job

The Practice Nurse will be responsible for delivering high-quality nursing care within a GP surgery setting. Duties will include chronic disease management clinics, cervical cytology, immunisations and vaccinations, wound care, health promotion, NHS health checks, and supporting patients with long-term conditions. The successful candidate will work closely with GPs and the wider multidisciplinary team to provide safe, effective, and patient-centred care while maintaining accurate clinical records and adhering to practice protocols and NHS guidelines.

About us

Twickenham Park Medical Practiceand Grove Village Medical Centre are well-established NHS GP practices committed to delivering high-quality, patient-centred healthcare to their local communities. Both practices provide a comprehensive range of primary care services and are supported by experienced multidisciplinary teams dedicated to delivering safe, effective, and accessible care. With a strong focus on patient wellbeing, continuous improvement, and modern healthcare delivery, the practices offer supportive and collaborative working environments where staff are valued and encouraged to develop professionally while maintaining the highest standards of clinical care.

Job summary

We are currently recruiting for two Practice Nurse opportunities within established NHS GP surgeries in West London.

Twickenham Park Medical Practiceis seeking a Practice Nurse on a part-time basis (2 days per week), with flexibility for the role to be offered as permanent, locum, or temporary.

Grove Village Medical Centre is seeking a Practice Nurse on a part-time temporary basis (3 days per week).

Both roles involve delivering high-quality nursing care within a GP surgery setting, including chronic disease management, cervical screening, immunisations and vaccinations, wound care, NHS Health Checks, and health promotion activities.

These are excellent opportunities to join supportive clinical teams committed to delivering outstanding patient care.

Essential Requirement: Applicants must have recent Practice Nurse experience within a UK GP surgery. Candidates without primary care/general practice experience will not be considered.

Main duties of the job

The Practice Nurse will be responsible for delivering high-quality nursing care within a GP surgery setting. Duties will include chronic disease management clinics, cervical cytology, immunisations and vaccinations, wound care, health promotion, NHS health checks, and supporting patients with long-term conditions. The successful candidate will work closely with GPs and the wider multidisciplinary team to provide safe, effective, and patient-centred care while maintaining accurate clinical records and adhering to practice protocols and NHS guidelines.

About us

Twickenham Park Medical Practiceand Grove Village Medical Centre are well-established NHS GP practices committed to delivering high-quality, patient-centred healthcare to their local communities. Both practices provide a comprehensive range of primary care services and are supported by experienced multidisciplinary teams dedicated to delivering safe, effective, and accessible care. With a strong focus on patient wellbeing, continuous improvement, and modern healthcare delivery, the practices offer supportive and collaborative working environments where staff are valued and encouraged to develop professionally while maintaining the highest standards of clinical care.

Job summary

The Practice Governance, Compliance and Workforce Manager will support the delivery of safe, effective, high-quality patient services through the management of governance, regulatory compliance, workforce administration, quality improvement, and organisational development activities.

The post holder will be responsible for coordinating the practice's Care Quality Commission (CQC) compliance framework, policy and procedure management, inspection readiness, staff training compliance, workforce support, and quality assurance processes. They will provide administrative and operational support to the Director of Business and Deputy Director of Business and play a key role in supporting strategic priorities, innovation, and service improvement initiatives.

Main duties of the job

• Develop, implement, review and maintain practice policies, procedures and standard operating procedures in line with NHS guidance, employment legislation, CQC requirements & best practice. Ensure the practice maintains ongoing compliance with CQC Standards and contractual obligations & ensures inspection readiness.
• Support quality assurance programmes,& quality improvement initiatives.
• Support the management of complaints, significant events, patient feedback & learning outcomes.
• Coordinate and monitor risk assessments, business continuity plans & governance actions.

• Provide HR & workforce admin support
• Support recruitment processes & induction programmes for all new starters.
• Monitor annual appraisals & mandatory training completion.
• Support sickness absence monitoring, return-to-work processes and well-being initiatives.
• Organise & support educational placements for medical students, GP registrars, nursing students & other healthcare professionals.
• Monitor completion of mandatory & role-specific training requirements.
• Support the delivery of internal training sessions & workforce development programmes.
• Promote a culture of learning, continuous professional development & staff engagement.

• Support delivery of strategic & operational priorities.
• Support contract monitoring, performance reporting & service development activities.
• Identify opportunities to improve processes, patient services & staff experience.

About us

The Park Medical Practice, Preston, is a large, forward-thinking general practice providing primary care services to approximately 25,000 patients across three sites. The practice employs 86 staff and is committed to delivering high-quality, patient-centred care while supporting the development of the future healthcare workforce as an established GP training practice. Education, learning and continuous professional development are embedded throughout the organisation. The multidisciplinary clinical team includes dedicated practice-based pharmacists, Advanced Nurse Practitioners (ANPs), salaried GPs and clinicians with specialist interests in diabetes management, women's health, care home medicine and minor surgery. The practice utilises EMIS clinical systems and Accurx digital communication platforms to support efficient, accessible and integrated patient care, ensuring high standards of service delivery across the local community

Job summary

Introduce the role

Park Medical Practice is looking to recruit an experienced and enthusiastic Practice Nurse to join our established nursing team, working 26 to 28 hours per week across our Chaddesden, Borrowash and University of Derby sites.

This is a varied General Practice nursing role, providing high quality, evidence based care to our patient population. The successful candidate will have the opportunity to work across a broad range of clinical areas, including long term condition management, treatment room services, cervical screening, childhood and adult immunisations, travel health and preventative healthcare.

You will work as part of a supportive multidisciplinary team, with day to day clinical leadership provided by our Clinical Nurse Manager. We are looking for a nurse who is patient focused, professional, organised and committed to maintaining high standards of clinical care.

The role is paid at £21.58 per hour (£42,196.73 FTE), equivalent to Agenda for Change Band 6.

Main duties of the job

The successful candidate will manage their own clinical workload and provide a broad range of nursing services, working collaboratively with the wider Practice team to support safe, effective and coordinated patient care.

A key part of the role will be the assessment and ongoing management of patients with long term conditions, including diabetes, asthma, COPD, hypertension, chronic kidney disease and cardiovascular disease. The post holder will also contribute to treatment room services, screening and immunisation programmes, travel health and health promotion.

The Practice Nurse will support the achievement of QOF and other Practice priorities through high quality clinical care, accurate record keeping and effective use of SystmOne.

The role also includes contributing to clinical governance, audit, infection prevention and control, patient safety and quality improvement, while maintaining professional standards in accordance with the NMC Code.

About us

Park Medical Practice is a large training GP practice providing primary care to approximately 26,500 patients across our Chaddesden, Borrowash and University of Derby sites.

We have a workforce of around 90 staff and a diverse multidisciplinary team working together to provide safe, effective, responsive and compassionate care to our patients.

Our nursing team is led by a dedicated Clinical Nurse Manager and includes a Team Lead Nurse, Practice Nurses and Healthcare Assistants. The successful candidate will work alongside GPs and the wider clinical, administrative and management teams, with a strong emphasis on teamwork and collaborative working.

We are committed to maintaining high clinical standards, supporting professional development and continually improving the services we provide. Our focus is on creating an organised, supportive and professional working environment where staff can contribute ideas, develop their skills and play an active part in improving patient care.

Job summary

We are currently recruiting for two Practice Nurse opportunities within established NHS GP surgeries in West London.

Twickenham Park Medical Practiceis seeking a Practice Nurse on a part-time basis (2 days per week), with flexibility for the role to be offered as permanent, locum, or temporary.

Grove Village Medical Centre is seeking a Practice Nurse on a part-time temporary basis (3 days per week).

Both roles involve delivering high-quality nursing care within a GP surgery setting, including chronic disease management, cervical screening, immunisations and vaccinations, wound care, NHS Health Checks, and health promotion activities.

These are excellent opportunities to join supportive clinical teams committed to delivering outstanding patient care.

Essential Requirement: Applicants must have recent Practice Nurse experience within a UK GP surgery. Candidates without primary care/general practice experience will not be considered.

Main duties of the job

The Practice Nurse will be responsible for delivering high-quality nursing care within a GP surgery setting. Duties will include chronic disease management clinics, cervical cytology, immunisations and vaccinations, wound care, health promotion, NHS health checks, and supporting patients with long-term conditions. The successful candidate will work closely with GPs and the wider multidisciplinary team to provide safe, effective, and patient-centred care while maintaining accurate clinical records and adhering to practice protocols and NHS guidelines.

About us

Twickenham Park Medical Practiceand Grove Village Medical Centre are well-established NHS GP practices committed to delivering high-quality, patient-centred healthcare to their local communities. Both practices provide a comprehensive range of primary care services and are supported by experienced multidisciplinary teams dedicated to delivering safe, effective, and accessible care. With a strong focus on patient wellbeing, continuous improvement, and modern healthcare delivery, the practices offer supportive and collaborative working environments where staff are valued and encouraged to develop professionally while maintaining the highest standards of clinical care.

Job summary

The post(s) will suit candidates looking for 6 sessions per week.

Fixed term contract with a view to permanent following mutual assessment.

Working Monday, Wednesday and Thursday

What we offer:

• Research-active GMS Practice of 10250 patients
• competitive salary
• 15 minute face-to-face appointments
• Regular clinical supervision / peer support
• GP buddy system to share the usual GP admin
• A weekly admin session, (adjusted pro-rata for a 6-sessional equivalent GP) for usual GP admin
• Weekly clinical meetings
• Multi-disciplinary working with PCN ARRS support including an Acute Hub pilot scheme to cover minor illness
• Opportunity for trainers: as we are a training practice for the Foundation Programme with close links to the University of Lincoln Medical School

We are looking to cover

Monday (AM/PM)

Wednesday (AM/PM)

Thursday (AM/PM)

We expect the successful candidate to be committed to providing the highest standard of care to our patients and clinical support, advice and guidance to other Practice staff as appropriate..

Main duties of the job

To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the GMS contract.

Furthermore, the post holder will adhere to the GMC standards for Good Medical Practice, contributing to the effective management of the practice, leading by example, and maintaining a positive, collaborative working relationship with the multidisciplinary team.

For a full description of duties, please see the attached job specification.

About us

Boultham Park Medical Practice is located just to the south of the centre of Lincoln, next to Boultham Park, and has good access including bus routes and free car parking, for both staff and patients.

We are a friendly, hardworking and supportive team who aim to deliver a high standard of care to all of our patients. To be able to do this, we are aware of the need for a manageable work-life balance for staff while also meeting the demands, needs and expectation of our patients and commissioners.

We aim for all our staff to be able to deliver high quality patient care in a pleasant and caring and supportive work environment.

We are part of the Apex Primary Care Network (PCN) and work closely with our colleagues in the member Practices. In addition to our 4 Partners (3 GPs and a Clinical Pharmacist), we have a clinical team of 3 Salaried GPs, 1 Nurse Practitioners and our Practice Nursing team.

We also have PCN ARRS staff support consisting of an acute illness Hub, Care Home/Frailty team, Senior Mental Health Nurse, First Contact Practitioners (MSK), Clinical Pharmacists and Pharmacy Technician support.

Job summary

We are looking for a part-time (25 hours) Care Navigator/Receptionist to join our friendly, patient-focused team.

This position is a permanent one and working hours will be over 5 weekdays

Shift pattern will be:

Monday- Friday, mix of morning and afternoon starts.

Please do not apply if you are unable to accommodate the shift pattern.

Main duties of the job

Experienced with SytmOne -Minimum of 1 year experience in GP practice

Speaking with patients face-to-face, over the phone, or online to understand their needs and direct them to the most suitable clinician or service.

Booking, cancelling, and rearranging appointments while ensuring urgent cases are prioritised correctly.

Explaining GP practice services, NHS pathways, and self-care options. Helping patients understand where they can receive the most appropriate and timely support.

Helping elderly patients, carers, patients with disabilities, language barriers, or complex needs to access healthcare and additional support services.

Managing common patient queries such as test results, prescription requests, fit notes, registration forms, and follow-up appointments.

Recognising concerns involving vulnerable adults, children, domestic abuse, mental health crises, or patients at risk, and following safeguarding procedures appropriately.

Maintaining accurate and confidential patient records, documenting conversations, referrals, and actions taken using the practice clinical system.

Working in line with NHS guidelines, confidentiality rules, GDPR, safeguarding policies, equality and diversity standards, and practice procedures.

About us

Why Join Our Practice?

• Be part of a practice that has family friendly ethos
• That cares for patients and is supportive to all staff
• Be part of forward thinking Five Park Primary Care Network (Ridge, Parklands, Horton Park, Wibsey & Queensbury), working to improve care at a local level.
• We are a friendly, caring and supportive practice.
• We provide high quality patient-centered care in inner city Bradford.
• Experienced training practice, GP Trainees, and medical students Modern purpose-built premises.
• GPwSi Diabetic clinics.