Job description

Job responsibilities

Main duties:

• Facilitate the booking of appointments
• Receive requests for prescription, sick notes, insurance forms and other correspondence and taking fees as appropriate.
• Explain surgery procedures, giving details about the practice to patients on registration, completing new patients paperwork.

• Managing all patients enquires
• Retrieve appointment cancellation messages
• Receiving and recording requests for home visits and ensuring the duty doctor is notified
• Receiving messages for doctors and all members of the Primary Health Care Team and ensure that they are passed to the relevant person
• Contacting patients at the doctors request

Other duties

• Filing medical notes referrals and other correspondence when required
• Ensure details of any unresolved or urgent matters are passed to colleagues
• Opening the surgery premises and ensuring safe closure of the same
• Any other tasks as requested by the management or partners which assist the smooth running of the surgery
• Be aware of all practice protocols for reception
• Ensure personal e-learning is up to date
• Ensure the reception area is left tidy and ready for incoming colleagues

Person Specification

Qualifications

Essential

• Essential
• Educated to GCSE level or equivalent
• Experience
• Essential
• Previous work experience in an administrative or receptionist role

Desirable

• Desirable
• Experience of working in general practice
• Experience of working with the public

Experience

Essential

• Essential
• Good keyboard skills
• Computer literate
• Good verbal and written communication skills
• Friendly and efficient telephone manner
• Ability to use alphabetical filing systems
• Message taking skills
• Professional manner and appearance
• Calm and patient under pressure
• Empathetic and caring nature
• Punctual and reliable
• Able to work flexibly when required
• Understanding of the importance of patient confidentiality
• Quick to learn

Desirable

• Some knowledge of and interest in the NHS

Knowlede and skills

Essential

• To ensure a high level of service to patients
• To undertake all reception duties effectively and promptly
• To maintain absolute confidence when dealing with patient information
• To be a flexible and positive member of the reception team

Desirable

• Previous experience in an NHS setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Parkfield Medical Centre

Address

The Walk

Potters Bar

Hertfordshire

EN6 1QH

United Kingdom

Employer's website

https://www.parkfieldmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

As part of a primary care-based neurodevelopmental conditions service, the postholder will act as a key member of the multidisciplinary team supporting adults within the autism and neurodevelopmental pathway. They will be the first point of contact in primary care, offering advice and support to adults who may be experiencing challenges associated with neurodevelopmental conditions or who are seeking assessment and support.

The postholder will undertake needs-led stratification assessments to identify individual needs, supporting patients to access appropriate advice, guidance and education relating to autism and neurodevelopmental differences, and outlining possible intervention and support options. Under appropriate supervision, they will also undertake annual reviews, including physical health checks and discussions around ongoing needs, wellbeing and support strategies (training will be provided).

They will be responsible for completing accurate clinical and administrative records in line with service requirements.

• To receive, screen, triage, stratify and stream patient referrals within the autism and neurodevelopmental pathway
• To conduct face-to-face and occasionally remote clinical appointments
• To undertake comprehensive needs-led assessments in line with best practice and service models
• To provide evidence-based education, advice and guidance to support patients in understanding and managing their needs
• To manage a defined caseload of patients, working alongside other professionals, agencies and carers as required
• To undertake annual reviews under supervision, discussion of support needs, and liaison with GPs and wider services where appropriate
• To provide a holistic and empathetic approach to care, considering both physical and mental health needs, and ensuring appropriate signposting and referrals
• To complete clear, accurate and timely clinical records and documentation, including recommendations for ongoing support or referral
• To support and understand the patient journey from referral through assessment and ongoing care within the primary care service model
• To work collaboratively across general practice, PCN services and secondary care through effective communication with professionals
• To maintain and utilise up-to-date digital and web-based resources relevant to autism and neurodevelopmental conditions
• To remain up to date with current evidence, research and developments in autism, neurodiversity and mental health
• To work autonomously within agreed protocols and under clinical supervision
• To coordinate and arrange appropriate investigations, including consideration of wider physical health needs within the community

• To ensure all actions contribute to the delivery of a high-quality service

Person Specification

Experience

Essential

• -Experience working directly with individuals with mental health, learning or behavioural needs
• E-xperience of coaching, mentoring or structured supportive interventions
• -Experience of maintaining clinical records and working autonomously under supervision
• -Experience working in a community health, education or third sector setting
• -Experience of managing a caseload and care coordination

Desirable

• -Experience or familiarity with Autism or neurodevelopmental conditions
• -Experience using primary care systems (e.g. EMIS)
• -Experience within an NHS or Primary Care Network environment

Knowledge and Skills

Essential

• -Ability to work independently within defined policies and procedures, with clinical supervision from line management
• -Ability to effectively engage with neurodiverse individuals, assess needs and risk, and support appropriate interventions and outcomes
• -Strong coaching and communication skills to support understanding, motivation and collaborative decision-making
• -Extensive knowledge and understanding of neurodevelopmental conditions
• -Knowledge of common mental health conditions
• -Confidence in managing sensitive or challenging conversations with patients
• -Ability to produce clear clinical documentation, including appointment notes, data entry and correspondence
• -High level verbal and written communication skills, including working in emotionally sensitive contexts
• -Strong problem-solving skills and ability to respond to changing and unexpected demands
• -Ability to work effectively within a multidisciplinary team
• -Ability to work independently, prioritise workload and adapt to changing priorities
• -Understanding of evidence-based practice and clinical governance
• -Knowledge of general administrative processes
• -Excellent IT skills, including Microsoft Office

Desirable

• -Knowledge of administrative processes within a primary care setting
• -Awareness of current NHS and wider health and social care policy and priorities

Qualifications

Essential

• -A degree in Psychology, Health, Social Care or a related field, or equivalent experience supported by formal qualifications (minimum Level 3) and substantial experience in neurodevelopmental conditions, mental health, or primary care settings. Evidence of ongoing professional development relevant to the role.

Desirable

• Professional registration (e.g. NMC, HCPC, BACP or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Healthier South Wirral

Address

Parkfield Medical Centre

Sefton Road

Wirral

Merseyside

CH62 5HS

United Kingdom

Employer's website

https://healthiersouthwirralpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients. Teamwork is an essential part of the role, working as part of our senior clinical team to provide quality care to our patients as well as supporting the wider practice core clinical workload.

Clinical Responsibilities:

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, insurance forms and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes, coding accurately for QOF, ECF, and IIF targets.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

The post holder will be given dedicated QOF, ECF And IIF domains to manage and co-ordinate. Progress against these targets will be monitored and discussed with the GP partners.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contributing to evaluation/audit and clinical standard setting within the organisation

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records and Read-Coding patient data.

Attending training and events organised by the Practice or other agencies, where appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Manage of the full range of infection control procedures in both routine and extraordinary circumstances (e.g., pandemic or individual infectious circumstances)

Hand hygiene standards for self and others.

Managing directly all incidents of accidental exposure

Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice.

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that

procedures are followed, and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process.

Making effective use of training to update knowledge and skills and initiate and manage the training of others across the full range of infection control and patient processes.

Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager.

Safe management of sharps use storage and disposal.

Maintenance of own clean working environment

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers

Undertaking periodic infection control training (minimum twice annually)

Correct waste and instrument management including handling, segregation, and container use.

Maintenance of sterile environments

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will

participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. This must include completion of all mandatory and statutory training.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• We are looking for a salaried GP who is enthusiastic, has positive energy, and a good sense of humour.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Parkfield Medical Centre

Address

The Walk

Potters Bar

Hertfordshire

EN6 1QH

United Kingdom

Employer's website

https://www.parkfieldmedicalcentre.co.uk (Opens in a new tab)