Job description

Job responsibilities

Looking for a hands-on leadership role where you can make a visible difference to patients and colleagues every day?

As our Welcome Team Lead, youll provide day-to-day supervision and coordination for the team responsible for creating a professional, efficient and friendly experience for every patient visiting the practice.

Youll be the calm, confident and proactive presence that helps keep our front-of-house operation running smoothly. Youll coordinate rotas and daily staffing, support colleagues through busy clinics and make sure patients are welcomed, checked in and supported effectively.

This is a role for someone who enjoys taking ownership and being part of the action. Youll coach and support colleagues, reinforce high standards and step in when needed to resolve problems, support patients or keep the service moving.

You will not have formal line-management responsibility for the Welcome Team. The Site Operations Manager remains responsible for formal people management, with the Welcome Team Lead providing day-to-day supervision, feedback and escalation where required.

Youll also take responsibility for the quality of the front-of-house environment. That means making sure reception and waiting areas are clean, organised and welcoming, identifying facilities or equipment issues, maintaining essential supplies and working with our central teams to get problems resolved quickly.

Working closely with the Site Operations Manager, clinicians and central support teams, youll help identify opportunities to improve patient flow, processes and the overall experience of visiting the practice.

Person Specification

Skills

Essential

• - Excellent leadership and communication skills.
• - Ability to manage, motivate, and develop a small team.
• - Strong organisational and time management skills.
• - Confident handling competing priorities and fast-paced environments.
• - Competent IT user, comfortable with clinical and administrative systems.
• - Calm, professional approach when dealing with patients or staff.

Behaviours

Essential

• - Patient-centred and service-focused.
• - Reliable, proactive, and solution-oriented.
• - Able to balance empathy with firmness when resolving issues.
• - Takes ownership of site presentation, safety, and team standards.
• - Collaborative and supportive across functions.
• - Demonstrates flexibility and composure under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penrose Health

Address

Penrose Surgery

London

London

SE17 3DW

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Clinical Admin Team Lead, you'll take ownership of two vital services that keep patient care moving - referrals and pathology results and leading the people and processes behind them.

Every referral represents a patient waiting for the next stage of their care. Every pathology result represents critical clinical information that needs to reach the right person, fast. Your job is to make sure both run safely, accurately and without delay, not by doing it all yourself, but by building, supporting and developing a team that can.

You'll lead by example, remaining hands-on and an active member of the team, while your real focus is on developing colleagues, improving how the service operates, and making sure patients never experience delays because paperwork gets stuck.

Person Specification

Knowledge & Experience

Essential

• Experience working within primary care, healthcare administration, or a similar operational environment.
• Good understanding of GP practice administrative processes, including document workflows, referrals, and clinical administration.
• Experience coordinating workloads and supporting operational performance within a busy service.
• Experience providing day-to-day support, supervision, or informal leadership to colleagues.

Behaviours

Essential

• Demonstrates professionalism, integrity, and accountability.
• Committed to delivering high-quality patient-centred services.
• Builds positive working relationships and collaborates effectively with colleagues and stakeholders.
• Takes ownership of issues and follows them through to resolution.
• Demonstrates resilience and remains calm under pressure.
• Promotes a culture of respect, inclusion, and continuous improvement.
• Willing to support colleagues and contribute to team success.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penrose Health

Address

Kingfisher Medical Centre

3 Staunton St

London

London

SE8 5DA

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Patient Coordinator is a front-of-house role focused on supporting patients face to face when they attend our practices.

Alongside delivering a positive patient experience, the role supports clinical care by helping manage patient flow, maintaining accurate records, and collecting patient observations where required.

Person Specification

Qualifications

Essential

• Experience in a customer-facing or patient-facing role

Desirable

• Experience working in a GP practice or healthcare setting
• Relevant customer service or healthcare-related training

Knowledge

Essential

• Understanding of patient confidentiality, data protection, and professional boundaries
• Awareness of the challenges patients may face when attending healthcare services

Desirable

• Knowledge of primary care environments and patient pathways
• Familiarity with infection prevention and control principles

Behaviours

Essential

• Empathetic, patient-focused, and emotionally aware
• Professional and respectful, even under pressure
• Resilient and able to manage challenging interactions calmly
• Reliable and well organised Works collaboratively as part of a team

Desirable

• Confident acting as a positive role model for patient experience
• Proactive in suggesting improvements to patient flow or environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penrose Health

Address

Penrose Surgery

London

London

SE17 3DW

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

At Penrose Health, we're on a mission to transform healthcare by delivering exceptional primary care services that put people first. We believe that great healthcare starts with great people - clinicians and support staff who bring not just skill, but genuine care, to every patient interaction. As we continue to grow, we're looking for dedicated individuals who share our commitment to compassionate, high-quality care and want to be part of shaping the future of primary care.

As a Healthcare Assistant, you'll play a vital and highly valued role within our practice team, working closely alongside GPs, Practice Nurses, and wider clinical staff to deliver a broad range of essential patient services. From carrying out health checks and vaccinations to supporting long-term condition management and health promotion, you'll be at the heart of the patient experience - often the first friendly, familiar face someone sees, and a trusted presence throughout their care journey. Your work will directly support our clinicians in delivering safe, efficient, and person-centred care to a diverse patient population.

We know that our people are our greatest asset, which is why we invest heavily in training, development, and wellbeing. Whether you're an experienced Healthcare Assistant looking for your next challenge, or someone early in your career eager to grow within primary care, you'll find a supportive, forward-thinking environment at Penrose Health - one where your contribution is recognised, your development is prioritised, and you're given every opportunity to build a long and rewarding career in healthcare.

Person Specification

Qualifications

Essential

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Completed Care Certificate

Desirable

• Previous experience as a Healthcare Assistant in a primary care or community setting.

Skills

Essential

• Competence in core HCA duties (phlebotomy, ECGs, wound care, urinalysis, injections); strong interpersonal, communication and organisational skills; analytical skills to support successful consultations

Desirable

• Experience using EMIS clinical system

Behaviours

Essential

• Kind, respectful and professional approach to patient care; flexible, reliable, team player; committed to continuous learning; able to work well within a close-knit team of clinicians and non-clinicians

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penrose Health

Address

Penrose Surgery

London

London

SE17 3DW

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We're looking for an experienced Lead Practice Nurse to provide clinical leadership across our nursing service. Someone ready to shape how nursing care is delivered, while still doing the hands-on clinical work that drew them into nursing in the first place.

This is a genuinely blended role. You'll continue to work as a Practice Nurse, delivering direct patient care for the majority of your working week, while also leading and supporting our Practice Nurses, Healthcare Assistants and Phlebotomists - mentoring, coaching and developing the team around you. You'll oversee clinical governance and quality across the nursing function, working closely with our Central Management Team to make sure the service runs safely, efficiently, and to a consistently high standard for every patient we see.

We know that stepping into leadership often means stepping away from the patient care you love, that's not the case here. Protected time is built into your week specifically for leadership responsibilities, so you're never trying to squeeze it in around a full clinical caseload. But this isn't a desk-bound management role either: you'll be a visible, trusted presence on the floor, someone your team can turn to, learn from, and lean on when it matters.

If you're an Experienced Practice Nurse who enjoys leadership without giving up the clinical work, and you want a genuine say in how nursing is delivered across a growing, multi-site organisation - we'd love to hear from you.

Person Specification

Knowledge

Essential

• Strong knowledge of general practice nursing, clinical governance and the quality requirements affecting primary care.
• Understanding of safeguarding, infection prevention, medicines management and clinical risk.

Desirable

• Knowledge of CQC inspections, QOF and population-health management.

Behaviours

Essential

• Patient-focused and clinically accountable.
• Fair and consistent in applying standards.
• Takes ownership of decisions, outcomes and mistakes.
• Deals with difficult issues directly and respectfully.
• Follows through on commitments to the team.

Desirable

• Able to influence effectively across different teams and professional groups

Qualifications

Essential

• Registered Nurse with current NMC registration. Recognised General Practice Nursing or Primary Care Nursing qualification, or equivalent post-registration training and assessed competence.
• Substantial recent experience working as a Practice Nurse, including long-term condition management, cervical screening, immunisation and wound care.
• Experience leading, supervising and developing clinical colleagues, including managing performance concerns. Experience of clinical audit or quality improvement.

Desirable

• Independent prescribing qualification.
• Leadership, management, teaching or clinical-assessment qualification.
• Experience leading a nursing service across multiple sites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Penrose Health

Address

Kingfisher Medical Centre

London

London

SE8 5DA

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

At Penrose Health, we've designed a model that enables GPs to focus on the patients and clinical decisions that need their expertise. By combining multidisciplinary teams, centralised triage, AI-powered technology and dedicated administrative support, we ensure patients are seen by the right clinician while reducing unnecessary workload for our doctors.

That means 15-minute appointments as standard, fewer administrative interruptions and more time to deliver safe, thoughtful, patient-centred care. You'll work as part of a collaborative clinical team and a wider community of practice, helping to shape new ways of working while caring for our diverse South London population.

As demand for our services continues to grow, we're expanding our clinical teams and increasing GP capacity across our practices to improve access for our patients. If you're looking to join a forward-thinking organisation where you can practise medicine, influence how care is delivered and grow your career, we'd love to hear from you.

Person Specification

Qualifications

Essential

• GMCregistered GP with a licence to practise; NHS performers list registration

Skills

Essential

• Strong clinical decisionmaking; excellent communication and interpersonal skills; ability to balance speed with accuracy; effective teamwork and adaptability.

Behaviours

Essential

• Patientcentred approach; collaborative; organised and reliable; committed to highquality care; respectful and supportive of colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Penrose Health

Address

33 Penrose St

LONDON

London

SE17 3DW

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Full time or Part time available

As a Salaried GP with us, youll deliver highquality, patientcentred care while working alongside an exceptional multidisciplinary team including Nurses, Paramedics, Pharmacists, Mental Health Specialists and Clinical Admin Specialists. Youll bring your GMCregistered clinical expertise, strong communication skills and confidence with EMIS, TQuest and Pathlinks to provide safe, effective consultations - all within an environment designed to genuinely support your wellbeing. Thanks to our AHP team, youll enjoy minimal oncall work, fewer home visits, reduced minorillness slots, lower repeatprescription demand and dramatically less admin. With the backing of dedicated Lead GPs, group Clinical Leads and robust backoffice support, youll thrive in a practice that feels like a family. Add in protected learning time, wellbeing activities and social events and youll find a role that lets you deliver outstanding care - without sacrificing balance, enjoyment or professional growth.

Person Specification

Knowledge

Essential

• Understanding of primary care clinical practice and GMC standards; familiarity with EMIS and digital clinical tools.

Qualifications

Essential

• GMCregistered GP with a licence to practise; NHS performers list registration

Behaviours

Essential

• Patientcentred approach; collaborative; organised and reliable; committed to highquality care; respectful and supportive of colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penrose Health

Address

Penrose Surgery

33 Penrose St

LONDON

London

SE17 3DW

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The purpose of this role is to support the clinical team by managing key administrative tasks that underpin safe, effective patient care. You will play a vital part in ensuring that patient information is processed accurately, workflows run smoothly, and clinicians are supported to focus on direct patient care.

A core element of the role is the triage and assessment of incoming patient clinical documents as part of the Document Assessment Team. This includes reviewing, categorising, and allocating clinical correspondence appropriately, ensuring urgent or safetycritical information is flagged and passed to the right clinician at the right time.

By combining strong administrative capability with an understanding of clinical priorities, you will help maintain continuity of care, improve safety, and enhance the overall patient experience.

Person Specification

Qualifications

Essential

• Bachelors degree in Biomedical, Biochemistry or related healthcare field

Desirable

• Previous experience in healthcare or lab environment
• Additional certifications in clinical data handling

Skills

Essential

• Ability to follow protocols accurately
• Analytical and problem-solving skills
• Good written and verbal communication
• Time management and multitasking

Behaviours

Essential

• Responsible and reliable
• Attention to detail
• Ability to learn quickly and adapt
• Proactive in identifying issues
• Team-oriented and collaborative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penrose Health

Address

Kingfisher Medical Centre

London

London

SE8 5DA

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Lead GPs continue to work clinically while also acting as the senior clinical leader on site.

You will:

• Lead and line manage the GP team at your allocated practice
• Support newly qualified and transitioning GPs
• Provide clinical leadership and escalation support to all clinicians on site
• Act as the clinical safeguarding lead on site
• Be a senior clinical presence for in-person patient complaints
• Work alongside AHP Leads, who retain line management responsibility for their teams

A key part of the role is improving how clinical decisions affect demand and workload.

You will lead the team to:

• Reduce unnecessary GP-booked follow-ups
• Improve first-time resolution where clinically appropriate
• Reduce avoidable cancelled clinics caused by absence or poor planning
• Improve consistency in clinical decision-making and safety-netting

You are not responsible for appointment scheduling or operational rostering.

You are responsible for clinical standards, behaviours, and reliability.

How we work

Penrose Health is not a traditional GP partnership.

• Partners lead clinically across the group
• A Central Management Team runs the operations
• Clinicians are supported by HR, Clinical Admin, Welcome Teams, and cross-group AHP Leads

This structure allows Lead GPs to focus on patients, team leadership, safeguarding, and quality improvement, supported by experienced operational colleagues.

Person Specification

Professional registration & qualifications

Essential

• Qualified GP with a minimum of 2 years post-CCT experience
• GMC registered with a licence to practise
• Registered on the NHS Performers List

Leadership & management capability

Essential

• Experience supporting or influencing other clinicians
• Confidence addressing challenge and performance concerns
• Willingness to take responsibility for standards and outcomes

Working style & behaviours

Essential

• Strong time management and prioritisation
• Able to protect leadership time
• Calm, credible, and professional
• Collaborative and relationship-focused

Systems & governance

Essential

• Comfortable using EMIS and clinical systems
• Understanding of clinical governance and audit

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penrose Health

Address

Nightingale Surgery

London

London

SE12 8NP

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To support the safe, efficient, and timely delivery of medications across Penrose Health services. Working closely with pharmacists and the wider multi-disciplinary team (MDT), you will manage prescription workflows, monitor medication safety, and contribute to cost-effective prescribing. This role is essential in ensuring patients receive the right medication at the right time, while maintaining compliance with clinical and organisational standards.

Person Specification

Knowledge

Essential

• Understanding of medication workflows and prescription processes
• Awareness of safe medication monitoring (bloods, drug levels)
• Familiarity with medicines optimisation principles

Desirable

• Knowledge of primary care systems and processes
• Understanding of cost-effective prescribing strategies

Skills

Essential

• Strong communication skills (verbal & written)
• Excellent attention to detail
• Ability to manage high-volume prescription requests
• Organisational and time-management skills

Desirable

• Experience using EMIS and Microsoft-based programmes
• Audit and data analysis skills

Qualifications

Essential

• Pharmacy Dispenser qualification OR minimum 2-year experience in community pharmacy
• Minimum GCSE-level education (or equivalent)
• Experience of working in GP or Community pharmacy
• GPhC registration (for Pharmacy Technicians)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penrose Health

Address

Kingfisher Medical Centre

3 Staunton St

London

London

SE8 5DA

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)