Job summary

The role of the Administrator in the Patient Records Team provides an efficient and comprehensive patient records support service to our clinicians and external customers.

You will be required to:

• Maintain a high standard of administrative skills to meet the needs of the role.
• Ensure accurate, efficient problem-solving skills.
• Process investigations efficiently and effectively
• Treat all aspects of your role with the highest level of confidentiality.

Main duties of the job

Day-to-day administrative duties include but are not limited to, scanning hospital letters into our inhouse system, processing deductions for patients who have left our practice, registering new patients, dealing with external and internal queries, filing, and retrieving patients' medical notes, opening, distributing, and franking of mail.

We are looking for 1 office-based position working 30 hours per week - 6 hours per day over 5 days Monday to Friday.

About us

At Priory Medical Group we pride ourselves in providing outstanding care to both our patients and our staff, through benefits, health and wellbeing initiatives and always ensure our team members assist in the implementation of any new processes / procedures that has an impact on the work they do.

Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources accessible through the NHS.

We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long-term health condition, so that they are able to stay in work.

Job summary

Patient Care Navigator

Patient Care Navigator (PCN) - "What is that?" you ask

You may know us as Doctor's Receptionists. However things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who gets an appointment and who doesn't.

We play a vital role in assisting patients to access healthcare at PMG. From answering queries at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day-to-day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.

Main duties of the job

Here at PMG are looking for people with:

• Excellent communications and customer service skills,
• Attention to detail
• IT literate
• Ability to be discreet/ respect patient confidentiality
• Previous experience in a similar role is desirable but NOT essential

We are looking for 1 position at Fulford Surgery (YO10 4QE).

Fulford Surgery is 34.25 hours with the working pattern below:

• Monday 7:45am to 6pm
• Tuesday 7:45am to 6pm
• Wednesday 7:45am to 6pm
• Thursday 8am to 1pm

About us

Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.

Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources.

We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long-term health condition, so that they are able to stay in work.

Job summary

We are looking for a Salaried GP for 4-6 sessions a week, working in both Priory Medical Group and our PCN evening Extended Access service.

This is an exciting opportunity for you to join our innovative and forward-thinking practice, where you will feel valued and supported, and allows you to expand your GP career.

If you would like further information about our practice values or to meet the team first then get in touch.

Main duties of the job

The Salaried GP is responsible for providing medical care and services to the practice population, managing a clinical caseload and dealing with a diverse range of health needs.

This will include, but is not limited to, surgery and telephone consultations, home visits, administration, complying with the practices contracts (GMS/PMS/enhanced services), and the education and training of junior/trainee clinical staff.

What we offer at Priory Medical Group:

Support and CPD:

Nominated GP mentor with protected time for a monthly catch up

Weekly in-house clinical case meetings for patient queries/discussion, and monthly clinical practice meetings

Quarterly whole practice Time Out sessions

Career development:

Portfolio careers encouraged, we have University tutors, ICB board members and GPSIs

Family Planning clinics

Active member of PCN with close working arrangements with neighbouring practices

Research interests encouraged

GP workload:

13 appointments per session

Flexible start and finish times

Low visiting rate

Well protected and infrequent on-call days

Multi-disciplinary approach to General Practice:

Including a large in-house pharmacy team with pharmacists and technicians dealing with hospital discharges and medication changes

Salary and Holiday:

Competitive, indemnity included

6 weeks standard annual leave

Additional week of flexible CPD time

About us

We are a friendly and well organised practice, with an increasing patient list of 15,500 patients, operating over three primary sites; North Shields, Hadrian Park and Tynemouth. Along with our fellow PCN practices, we also manage our Extended Access service, which is delivered from Shields Health Hub.

We are a large teaching practice, hosting GP Registrars, F2 Doctors, and medical and nursing students.

Our clinical team comprises; 7 GP Partners, 6 Salaried GPs, a Physician Associate, a Paramedic, a Trainee Advanced Practitioner, 5 Practice Nurses, 7 HCA's, a GP Assistant, 4 Pharmacists, and 5 Pharmacy Technicians.

The Practice also hosts a FCP, a Mental Health Practitioner, and a Social Prescribing Link Worker.

Our CQC rating is good, and we have high levels of QOF achievement.

Mission Statement

To provide high levels of customer service and clinical support to our registered patients and supporting our aim that we will be the preferred GP practice which patients wish to join, and remain registered with, within the catchment area we serve.

Benefits of Working with Us

Supportive Environment: Our team-centric approach ensures that staff well-being is a priority, creating a positive work-life balance.

Collaborative Culture: Working within a multidisciplinary team allows for diverse interactions and comprehensive patient care.

Community Impact: Being part of the North Shields PCN enables us to contribute significantly to the health of the local community.

Details

Date posted

14 September 2026

Pay scheme

Hospital medical and dental staff

Grade

Doctor - other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working, Compressed hours

Reference number

A4238-26-0011

Job locations

Priory Medical Group

19 Albion Road

North Shields

Tyne And Wear

NE29 0HT

United Kingdom

Job description

Job responsibilities

The salaried GP is responsible for providing medical care and services to the practice population, managing a clinical caseload and dealing with a diverse range of health needs.

This will include, but is not limited to, surgery and telephone consultations, home visits, administration, complying with the practices contracts, and the education and training of junior/trainee clinical staff.

Key responsibilities clinical

Caring for patients

Practise evidence-based medicine, in line with national and locally agreed guidelines

Conduct patient consultations during the practices clinical appointment hours

Undertake duty and out-of-hours consultations as required, on a rota basis

Triage patients presenting to the practice in person and by telephone

Conduct telephone consultations and home visits as appropriate

Check and sign repeat prescription requests

Check, manage and process patient test results

Prescribe in-line with local and national guidelines

Refer patients to secondary/urgent care and additional interventions as appropriate

Manage long-term conditions and patients with complex problems

Promote healthy living strategies and give health and wellbeing advice, generally encouraging patients to follow a healthy lifestyle

Carry out patient testing and screening as required

Make autonomous clinical decisions relating to patients health needs

Communication with patients

Use communication that is appropriate to the situation, including:

Communicating sensitively with patients and carers when delivering bad news

Establishing appropriate communication methods to suit patients and carers level of understanding, cultural/language needs, and preferred communication method

Anticipating and overcoming barriers to communication, seeking support from other staff members where necessary

Use appropriate communication skills and style to make patients aware of risk, to obtain consent where necessary, and to ensure patients comply with treatment

Delivering high-quality services

Provide services to the practices patient population to the highest possible standard, in line with competencies and professional code of conduct

Monitor and maintain the standard of care provided, taking appropriate action if standards are not met, through self- and peer-review, benchmarking and evaluation

Undertake clinical governance and clinical audit activities to ensure the continual improvement of service delivery

Participate in reviewing and responding to complaints, significant events, and other shared learning activities within a structured framework

Support and mentor staff in training to ensure they deliver the highest standards of care

Support the performance of team members and collaborate in improving the quality of healthcare and service provision, in line with local and national policy and strategy

Work within the practices legal framework for identifying vulnerable patients and applying policies relating to treatment of vulnerable patients

Key responsibilities non-clinical

Practice-related duties

Process medical reports, referrals and correspondence

Record and collect data for audit purposes

Make timely, clear, computer-based records of consultations and contact with patients

Maintain administrative records relating to the practice contract, enhanced services and QOF

Contribute to providing a supportive environment for other staff through informal catch-ups and contact

Attend and contribute to in-house meetings, including clinical, educational/training-related and administrative meetings

Attend meetings and events held by external agencies and stakeholders

Contribute to teaching and training clinical staff as appropriate

Personal and professional development

Comply with the GMC Code of Conduct

Prepare for and complete annual external appraisals

Prepare for and complete revalidation process

Act as a mentor and positive role model to students and junior members of staff, sharing information and good practice

Prioritise own workload and collaborate effectively with others to prioritise team and practice workload

Keep a portfolio and potentially develop a special interest

Undertake training as required to ensure competencies for delivering all responsibilities, to meet personal, statutory and practice education and learning needs, including keeping records of learning, reflection, complaints and feedback

Keep up to date with current evidence-based approaches to patient care and service delivery, in line with NICE and the National Service Framework

Undertake and contribute to education activities, such as reviewing significant events, clinical audit, protected learning time, video analysis of consultations, etc

Contribute to education and training of trainee clinical staff and students

Other important aspects of the role

Maintaining confidentiality

The salaried GP will, as an integral part of and in the course of carrying out his/her role, have access to confidential and sometimes sensitive information relating to patients, carers and family members, as well as similar information about colleagues. The salaried GP will also have access to confidential commercial information about the practice and its business.

All such information, in whatever format and howsoever made available, must be treated with the strictest confidence. All such information held both within and outside of the practice will be shared only as necessary, and in accordance with the practices confidentiality/data-sharing policies, and in line with data protection legislation and the Freedom of Information Act.

Equality and diversity

The salaried GP will comply with the practices own equality and diversity policy, and legislation relating to equality and diversity, including, but not limited to:

Recognising the rights of patients, carers, family members and colleagues, and respecting their needs, beliefs, privacy and dignity

Not discriminating against patients, carers, family members or colleagues on the grounds of any of the protected characteristics in the Equality Act 2010 (or its amendments or later legislation)

Supporting people who need help understanding and exercising their rights

Acting as a role model in relation to promoting equality, diversity and non-discriminatory practices

Identifying discriminatory practices and patterns of discrimination, taking appropriate action to tackle it, and instead promoting equality

Complying with, promoting and evaluating chaperoning policies

Recognising and promoting the right of patients to choose their care provider, and to participate in or refuse care.

Job description Job responsibilities The salaried GP is responsible for providing medical care and services to the practice population, managing a clinical caseload and dealing with a diverse range of health needs.This will include, but is not limited to, surgery and telephone consultations, home visits, administration, complying with the practices contracts, and the education and training of junior/trainee clinical staff.Key responsibilities clinicalCaring for patientsPractise evidence-based medicine, in line with national and locally agreed guidelinesConduct patient consultations during the practices clinical appointment hoursUndertake duty and out-of-hours consultations as required, on a rota basisTriage patients presenting to the practice in person and by telephoneConduct telephone consultations and home visits as appropriateCheck and sign repeat prescription requestsCheck, manage and process patient test resultsPrescribe in-line with local and national guidelinesRefer patients to secondary/urgent care and additional interventions as appropriateManage long-term conditions and patients with complex problemsPromote healthy living strategies and give health and wellbeing advice, generally encouraging patients to follow a healthy lifestyleCarry out patient testing and screening as requiredMake autonomous clinical decisions relating to patients health needsCommunication with patientsUse communication that is appropriate to the situation, including:Communicating sensitively with patients and carers when delivering bad newsEstablishing appropriate communication methods to suit patients and carers level of understanding, cultural/language needs, and preferred communication methodAnticipating and overcoming barriers to communication, seeking support from other staff members where necessaryUse appropriate communication skills and style to make patients aware of risk, to obtain consent where necessary, and to ensure patients comply with treatmentDelivering high-quality servicesProvide services to the practices patient population to the highest possible standard, in line with competencies and professional code of conductMonitor and maintain the standard of care provided, taking appropriate action if standards are not met, through self- and peer-review, benchmarking and evaluationUndertake clinical governance and clinical audit activities to ensure the continual improvement of service deliveryParticipate in reviewing and responding to complaints, significant events, and other shared learning activities within a structured frameworkSupport and mentor staff in training to ensure they deliver the highest standards of careSupport the performance of team members and collaborate in improving the quality of healthcare and service provision, in line with local and national policy and strategyWork within the practices legal framework for identifying vulnerable patients and applying policies relating to treatment of vulnerable patientsKey responsibilities non-clinicalPractice-related dutiesProcess medical reports, referrals and correspondenceRecord and collect data for audit purposesMake timely, clear, computer-based records of consultations and contact with patientsMaintain administrative records relating to the practice contract, enhanced services and QOFContribute to providing a supportive environment for other staff through informal catch-ups and contactAttend and contribute to in-house meetings, including clinical, educational/training-related and administrative meetingsAttend meetings and events held by external agencies and stakeholdersContribute to teaching and training clinical staff as appropriatePersonal and professional developmentComply with the GMC Code of ConductPrepare for and complete annual external appraisalsPrepare for and complete revalidation processAct as a mentor and positive role model to students and junior members of staff, sharing information and good practicePrioritise own workload and collaborate effectively with others to prioritise team and practice workloadKeep a portfolio and potentially develop a special interestUndertake training as required to ensure competencies for delivering all responsibilities, to meet personal, statutory and practice education and learning needs, including keeping records of learning, reflection, complaints and feedbackKeep up to date with current evidence-based approaches to patient care and service delivery, in line with NICE and the National Service FrameworkUndertake and contribute to education activities, such as reviewing significant events, clinical audit, protected learning time, video analysis of consultations, etcContribute to education and training of trainee clinical staff and studentsOther important aspects of the roleMaintaining confidentialityThe salaried GP will, as an integral part of and in the course of carrying out his/her role, have access to confidential and sometimes sensitive information relating to patients, carers and family members, as well as similar information about colleagues. The salaried GP will also have access to confidential commercial information about the practice and its business.All such information, in whatever format and howsoever made available, must be treated with the strictest confidence. All such information held both within and outside of the practice will be shared only as necessary, and in accordance with the practices confidentiality/data-sharing policies, and in line with data protection legislation and the Freedom of Information Act.Equality and diversityThe salaried GP will comply with the practices own equality and diversity policy, and legislation relating to equality and diversity, including, but not limited to:Recognising the rights of patients, carers, family members and colleagues, and respecting their needs, beliefs, privacy and dignityNot discriminating against patients, carers, family members or colleagues on the grounds of any of the protected characteristics in the Equality Act 2010 (or its amendments or later legislation)Supporting people who need help understanding and exercising their rightsActing as a role model in relation to promoting equality, diversity and non-discriminatory practicesIdentifying discriminatory practices and patterns of discrimination, taking appropriate action to tackle it, and instead promoting equalityComplying with, promoting and evaluating chaperoning policiesRecognising and promoting the right of patients to choose their care provider, and to participate in or refuse care.

Person Specification

Qualifications

Essential

• MBBS (or equivalent medical degree) Full registration with the General Medical Council (GMC) Inclusion on the GMC GP Register Licence to practise without restrictions Evidence of ongoing CPD and appraisal Right to work in the UK

Desirable

• MRCGP Additional postgraduate qualifications (e.g. DFSRH, DRCOG, DipDerm)

Experience

Essential

• Completion of GP specialty training (or equivalent) Experience of working in UK general practice Ability to manage a full range of primary care presentations Experience using electronic clinical systems (e.g. SystmOne)

Desirable

• Previous experience as a salaried GP or GP partner Experience working in a multidisciplinary team Experience in training, supervision, or mentoring Experience of QOF, enhanced services, or PCN work

Communication & Interpersonal Skills

Essential

• Excellent verbal and written communication skills Ability to build rapport with patients and colleagues Demonstrated empathy and professionalism Ability to explain complex information clearly Strong team-working skills.

Desirable

• Experience working with diverse or vulnerable populations.

Clinical Skills & Knowledge

Essential

• Safe, evidence-based clinical decision-making Competence in chronic disease management Ability to manage acute, complex, and multimorbid patients Knowledge of NHS systems, referral pathways, and safeguarding Understanding of clinical governance, significant events, and audits.

Desirable

• Special clinical interests (e.g. womens health, MSK, mental health)

Personal Attributes

Essential

• High level of professionalism and integrity Organised, reliable, and adaptable Ability to work under pressure and manage time effectively Commitment to patient-centred care Willingness to engage in appraisal and revalidation.

Desirable

• Flexible approach to workload and service development Interest in quality improvement or service redesign.

Person Specification Qualifications Essential MBBS (or equivalent medical degree) Full registration with the General Medical Council (GMC) Inclusion on the GMC GP Register Licence to practise without restrictions Evidence of ongoing CPD and appraisal Right to work in the UK Desirable MRCGP Additional postgraduate qualifications (e.g. DFSRH, DRCOG, DipDerm) Experience Essential Completion of GP specialty training (or equivalent) Experience of working in UK general practice Ability to manage a full range of primary care presentations Experience using electronic clinical systems (e.g. SystmOne) Desirable Previous experience as a salaried GP or GP partner Experience working in a multidisciplinary team Experience in training, supervision, or mentoring Experience of QOF, enhanced services, or PCN work Communication & Interpersonal Skills Essential Excellent verbal and written communication skills Ability to build rapport with patients and colleagues Demonstrated empathy and professionalism Ability to explain complex information clearly Strong team-working skills. Desirable Experience working with diverse or vulnerable populations. Clinical Skills & Knowledge Essential Safe, evidence-based clinical decision-making Competence in chronic disease management Ability to manage acute, complex, and multimorbid patients Knowledge of NHS systems, referral pathways, and safeguarding Understanding of clinical governance, significant events, and audits. Desirable Special clinical interests (e.g. womens health, MSK, mental health) Personal Attributes Essential High level of professionalism and integrity Organised, reliable, and adaptable Ability to work under pressure and manage time effectively Commitment to patient-centred care Willingness to engage in appraisal and revalidation. Desirable Flexible approach to workload and service development Interest in quality improvement or service redesign.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Priory Medical Group

Address

Priory Medical Group

19 Albion Road

North Shields

Tyne And Wear

NE29 0HT

United Kingdom

Employer's website

https://www.priorymedical.org.uk (Opens in a new tab)

Employer details

Employer name

Priory Medical Group

Address

Priory Medical Group

19 Albion Road

North Shields

Tyne And Wear

NE29 0HT

United Kingdom

Employer's website

https://www.priorymedical.org.uk (Opens in a new tab)

Job summary

Patient Care Navigator

Patient Care Navigator (PCN) - "What is that?" you ask

You may know us as Doctor's Receptionists. However things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who gets an appointment and who doesn't.

We play a vital role in assisting patients to access healthcare at PMG. From answering queries at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day-to-day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.

Main duties of the job

Here at PMG are looking for people with:

• Excellent communications and customer service skills,
• Attention to detail
• IT literate
• Ability to be discreet/ respect patient confidentiality
• Previous experience in a similar role is desirable but NOT essential

We are looking for 23.25 hours per week with the below working pattern at Priory Medical Centre, YO24 3WX:

• Monday 7:45am to 1pm
• Tuesday 1pm to 6pm
• Wednesday 1pm to 8pm
• Thursday 1pm to 8pm

About us

Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.

Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources.

We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long-term health condition, so that they are able to stay in work.

Job summary

Do you want to work in the beautiful and historic city of York, against the backdrop of York Minster and the City Walls with the stunning Yorkshire Dales countryside on your doorstep?

Then Priory Medical Group is the place for you!

Main duties of the job

• Ensure all administrative / coding duties are carried out efficiently and effectively whilst always having the patient at the forefront of everything you do, enabling our GPs to always deliver the best patient care.
• Ensuring new / existing patients' paper & electronic records are summarised / coded accurately and efficiently in line with in-house KPIs, customer SLAs and appropriate SOPs / guidelines.
• Ensure you understand all aspects of your role and adhere to the teams SOP.

This is an in-person office based role and we have 1 position available for either full-time or part-time hours.

The full time hours are 37.5 hours per week with the working pattern of Monday to Friday 8:30am to 4:30pm. The part-time hours can be discussed.

About us

At Priory Medical Group we pride ourselves in providing outstanding care to both our patients and our staff, through benefits, health and wellbeing initiatives and always ensure our team members assist in the implementation of any new processes / procedures that has an impact on the work they do.

Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources accessible through the NHS.

We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long-term health condition, so that they are able to stay in work.

Job summary

We are looking for a Clinical Pharmacist to join the pharmacy team at Priory Medical Group.

Essential hours are a minimum of 24 hours covering Monday to Wednesday, there may also be the opportunity to work up to FTE which can be discussed at interview.

You'll work alongside our experienced pharmacy and clinical teams to deliver exceptional patient care.

You will be a GPhC registered pharmacist.

Main duties of the job

• Deliver high-quality, patient-centred clinical pharmacy services within a busy, forward-thinking primary care team.

• Manage acute and repeat prescription requests, ensuring prescribing is safe, effective, evidence-based and clinically appropriate.

• Conduct structured medication reviews (SMRs) and support patients with long-term and complex conditions, including chronic pain, hypertension and diabetes.

• Provide patient consultations and comprehensive reviews of clinical notes, medicines and prescribing records, applying NICE guidance, QOF requirements and local prescribing policies.

• Work closely with the wider multidisciplinary team (MDT), providing expert pharmaceutical advice and contributing to complex clinical decision-making.

• Support the safe management of shared care agreements, ensuring continuity and safety across services.

• Supervise and provide clinical support to pharmacy technicians and contribute to the training and development of trainee pharmacy technicians and pharmacists.

• Contribute to clinical audits, quality improvement and service development initiatives.

• Use strong clinical judgement and excellent time-management skills to work effectively under pressure while maintaining high standards of patient care.

• Bring up-to-date clinical knowledge and a proactive approach to improving medicines optimisation across the practice.

Experience with SystmOne is desirable.

About us

We are a friendly, well organised and social surgery with an increasing patient list of 15,550 patients, operating from three sites; North Shields, Hadrian Park and Tynemouth.

We are a teaching practice with GP Registrars, F2 Doctors, Physician Associate, pharmacy and medical students on placement.

Our clinical team comprises; 6 GP Partners, Salaried GPs, Practice Nurses, HCAs, Physician Associate, Advanced Paramedic Practioner, 3 Pharmacists and 3 Pharmacy Technicians.

The practice hosts First Contact Physio clinics and has an in-house Mental Health Nurse.

CQC rating as Good with high levels of QOF achievement