Job summary

Help us keep Roundwood Surgery a safe, welcoming place for our patients and team.

We are looking for a reliable, hardworking and conscientious Housekeeper to join our friendly team at Roundwood Surgery.

You will play an important role in maintaining the high standards of cleanliness, hygiene and infection prevention expected within a busy GP practice, helping us provide a clean, safe and welcoming environment for our patients, visitors and staff.

We are looking for someone who takes pride in their work, has excellent attention to detail and can work confidently both independently and as part of our wider practice team.

In return, youll be joining a supportive, welcoming practice where every member of the team is valued for the contribution they make to patient care.

Main duties of the job

The Housekeeper will maintain a clean, safe and welcoming environment across the Practice, ensuring high standards of cleanliness and infection prevention and control.

Key responsibilities include:

• Cleaning consultation/treatment rooms, clinical areas, reception, waiting areas, offices, staff areas, toilets and communal spaces.
• Cleaning and disinfecting surfaces, fixtures and high-contact areas; vacuuming, sweeping and mopping floors.
• Replenishing washroom consumables and safely disposing of domestic and clinical waste.
• Undertaking scheduled and deep-cleaning tasks.
• Using and storing cleaning products/equipment safely in accordance with COSHH, infection control procedures and colour-coded systems.
• Completing daily electronic cleaning logs on TeamNet and reporting incomplete tasks or concerns.
• Following infection prevention procedures, including appropriate PPE and management of spillages.
• Monitoring cleaning supplies and reporting stock requirements.
• Acting as a designated keyholder, following procedures for entering, securing and leaving the premises, including end-of-day security checks and setting alarms.
• Reporting hazards, defects, incidents, maintenance or security concerns promptly.

The postholder may work independently and will undertake other reasonable housekeeping duties to support the safe and effective running of the Practice.

About us

Roundwood Surgery is a friendly, busy and forward-thinking GP practice caring for approximately 13,000 patients across our two sites at Wood Street and Forest Town.

Our team includes GPs, nurses, healthcare professionals, reception and administration staff, all working together with a shared commitment to providing high-quality patient care. We are also proud to be a training practice, supporting GP Registrars, Foundation Doctors and medical students as they develop their careers in primary care.

We believe that every member of our team plays an important part in the success of the Practice. We promote a supportive and respectful working environment where people are encouraged to work together, communicate openly and take pride in the service we provide.

As our Housekeeper, you will be a valued member of the wider Practice team. Your role is essential in ensuring our premises remain clean, safe and welcoming for our patients, visitors and colleagues and in supporting the high standards of infection prevention and control required within a healthcare environment.

We offer a welcoming workplace, a supportive management team, appropriate training for your role and the opportunity to become part of an established team where your contribution is recognised and appreciated.

If you take pride in your work and would like to join a team that takes pride in its Practice, we would be delighted to hear from you.

Details

Date posted

24 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Flexible working

Reference number

A4601-26-0012

Job locations

Wood Street

Mansfield

Nottinghamshire

NG18 1QQ

United Kingdom

Roundwood Surgery

47 Ellesmere Road

Forest Town

MANSFIELD

Nottinghamshire

NG19 0EG

United Kingdom

Job description

Job responsibilities

Main Duties and Responsibilities

Cleaning Duties

The postholder will be responsible for undertaking cleaning duties across the Practice, including:

• Cleaning consultation rooms, treatment rooms and other clinical areas in accordance with Practice infection prevention and control procedures.
• Cleaning reception, waiting areas, corridors, offices, staff areas and other communal spaces.
• Cleaning and disinfecting frequently touched surfaces, including door handles, handrails, switches, desks and other contact points.
• Cleaning toilets and washroom facilities and replenishing soap, hand towels, toilet rolls and other consumables.
• Vacuuming, sweeping and mopping floors as appropriate.
• Cleaning sinks, work surfaces, furniture and fixtures.
• Emptying waste bins and disposing of waste in accordance with the Practice's waste management procedures.
• Ensuring clinical waste is handled appropriately and is not mixed with domestic waste.
• Cleaning internal glass, doors and other areas as required.
• Undertaking periodic and deeper cleaning tasks in accordance with the Practice cleaning schedule.
• Ensuring cleaning equipment is cleaned, stored appropriately and maintained in good condition.
• Monitoring stocks of cleaning materials and informing the appropriate member of staff when supplies require replenishment.
• Using cleaning products and equipment safely and in accordance with manufacturers' instructions, COSHH requirements and Practice procedures.
• Following colour-coded cleaning systems and other infection prevention measures where applicable.
• Completing the Practice's daily cleaning logs electronically on TeamNet at the end of each shift, confirming that the required cleaning tasks have been undertaken.
• Ensuring TeamNet cleaning records are completed accurately, consistently and contemporaneously. Any tasks that have not been completed, together with the reason, must be clearly recorded and brought to the attention of the appropriate manager.
• Completing any additional cleaning schedules, checklists or monitoring documentation required by the Practice.

Infection Prevention and Control

The postholder will:

• Follow all Practice infection prevention and control policies and procedures.
• Maintain appropriate standards of cleanliness within clinical and non-clinical environments.
• Use personal protective equipment (PPE) appropriately.
• Follow correct procedures for dealing with spillages, including blood and bodily fluids.
• Ensure cleaning equipment is used appropriately for designated areas to minimise the risk of cross-contamination.
• Report any infection prevention, cleanliness or environmental concerns promptly to the Practice Management Team.
• Complete infection prevention and control training as required.

Health, Safety, Security and Keyholder Responsibilities

The postholder will:

• Act as a designated keyholder for the Practice premises.
• Take appropriate responsibility for any Practice keys, alarm codes or other security information issued to them.
• Keep Practice keys and security information secure at all times and not lend, copy, share or allow unauthorised access to them.
• Immediately report the loss, theft or suspected compromise of any Practice key, access device or security information to the Practice Management Team.
• Follow the Practice's agreed procedures for entering, securing and leaving the premises.
• Where responsible for locking up, undertake the required end-of-day security checks, which may include ensuring windows and external doors are secure, appropriate lights/equipment are switched off and designated areas have been checked.
• Set the Practice alarm when required and follow the agreed procedure in the event of an alarm activation or security concern.
• Ensure that no unauthorised person is permitted access to the Practice premises.
• Take reasonable care for their own health and safety and that of colleagues, patients and visitors.
• Follow Practice health and safety, fire safety, COSHH and security procedures.
• Report hazards, defects, damage, spillages or maintenance concerns promptly.
• Report accidents, incidents and near misses in accordance with Practice procedures.
• Ensure cleaning chemicals and equipment are stored securely and safely.
• Be aware of sharps risks within a healthcare environment and never handle discarded sharps unless specifically trained and authorised to do so.
• Report any concerns regarding the security of the building immediately to the appropriate member of the Practice Management Team.

Lone Working

The postholder will normally work alongside other staff where staffing arrangements allow. However, due to the nature and timing of the role, there may be occasions when the postholder is required to work alone within the Practice premises.

This may occur particularly during periods of annual leave, sickness absence or other unexpected staff absence.

When lone working, the postholder will be expected to:

• Follow the Practice Lone Working Policy and associated risk assessment.
• Follow agreed procedures for entering, securing and leaving the premises.
• Maintain appropriate communication arrangements where required.
• Be familiar with emergency procedures, including fire, security and personal safety arrangements.
• Ensure they have access to an appropriate means of contacting assistance in an emergency.
• Follow the agreed escalation procedure should they discover an intruder, evidence of forced entry, suspicious activity or another security concern.
• Report any concerns relating to lone working promptly to the Practice Management Team.

The Practice will undertake appropriate risk assessments and put reasonable measures in place to support the safety of employees undertaking lone working.

Confidentiality and Information Governance

Due to working within a healthcare environment, the postholder may inadvertently see or hear confidential information relating to patients or members of staff.

The postholder must:

• Maintain strict confidentiality at all times.
• Never access, read, photograph, remove or disclose patient or staff information.
• Ensure documents, computer screens and other information encountered during cleaning are treated as confidential.
• Immediately report any confidentiality or information security concerns.
• Complete confidentiality, information governance and data security training as required.

The duty of confidentiality continues after employment with the Practice has ended.

Training

The postholder will be expected to undertake mandatory and role-specific training, which may include:

• Infection Prevention and Control
• Health and Safety
• COSHH
• Fire Safety
• Moving and Handling
• Data Security and Confidentiality
• Equality, Diversity and Inclusion
• Lone Working
• Practice security, alarm and keyholder procedures
• TeamNet and Practice electronic systems relevant to the role
• Other training identified by the Practice

General Responsibilities

The postholder will:

• Work professionally, courteously and respectfully with patients, visitors and colleagues.
• Maintain a high standard of personal conduct, reliability and punctuality.
• Work collaboratively with other members of the cleaning and Practice teams.
• Inform the appropriate manager promptly if unable to attend work.
• Maintain appropriate standards of dress and wear any uniform/PPE provided.
• Respect Practice property, equipment and facilities.
• Undertake other reasonable duties consistent with the nature and level of the post.

Flexibility

The duties outlined within this job description are not intended to be exhaustive.

The postholder may be required to undertake other reasonable duties appropriate to the role to support the safe and effective operation of the Practice.

There may also be occasions when reasonable flexibility in working arrangements is required to support the Practice during periods of annual leave, sickness absence, staff shortages or other operational requirements. Any such requirements will be discussed with the postholder wherever reasonably practicable.

Job description Job responsibilities Main Duties and ResponsibilitiesCleaning DutiesThe postholder will be responsible for undertaking cleaning duties across the Practice, including: Cleaning consultation rooms, treatment rooms and other clinical areas in accordance with Practice infection prevention and control procedures. Cleaning reception, waiting areas, corridors, offices, staff areas and other communal spaces. Cleaning and disinfecting frequently touched surfaces, including door handles, handrails, switches, desks and other contact points. Cleaning toilets and washroom facilities and replenishing soap, hand towels, toilet rolls and other consumables. Vacuuming, sweeping and mopping floors as appropriate. Cleaning sinks, work surfaces, furniture and fixtures. Emptying waste bins and disposing of waste in accordance with the Practice's waste management procedures. Ensuring clinical waste is handled appropriately and is not mixed with domestic waste. Cleaning internal glass, doors and other areas as required. Undertaking periodic and deeper cleaning tasks in accordance with the Practice cleaning schedule. Ensuring cleaning equipment is cleaned, stored appropriately and maintained in good condition. Monitoring stocks of cleaning materials and informing the appropriate member of staff when supplies require replenishment. Using cleaning products and equipment safely and in accordance with manufacturers' instructions, COSHH requirements and Practice procedures. Following colour-coded cleaning systems and other infection prevention measures where applicable. Completing the Practice's daily cleaning logs electronically on TeamNet at the end of each shift, confirming that the required cleaning tasks have been undertaken. Ensuring TeamNet cleaning records are completed accurately, consistently and contemporaneously. Any tasks that have not been completed, together with the reason, must be clearly recorded and brought to the attention of the appropriate manager. Completing any additional cleaning schedules, checklists or monitoring documentation required by the Practice. Infection Prevention and ControlThe postholder will: Follow all Practice infection prevention and control policies and procedures. Maintain appropriate standards of cleanliness within clinical and non-clinical environments. Use personal protective equipment (PPE) appropriately. Follow correct procedures for dealing with spillages, including blood and bodily fluids. Ensure cleaning equipment is used appropriately for designated areas to minimise the risk of cross-contamination. Report any infection prevention, cleanliness or environmental concerns promptly to the Practice Management Team. Complete infection prevention and control training as required. Health, Safety, Security and Keyholder ResponsibilitiesThe postholder will: Act as a designated keyholder for the Practice premises. Take appropriate responsibility for any Practice keys, alarm codes or other security information issued to them. Keep Practice keys and security information secure at all times and not lend, copy, share or allow unauthorised access to them. Immediately report the loss, theft or suspected compromise of any Practice key, access device or security information to the Practice Management Team. Follow the Practice's agreed procedures for entering, securing and leaving the premises. Where responsible for locking up, undertake the required end-of-day security checks, which may include ensuring windows and external doors are secure, appropriate lights/equipment are switched off and designated areas have been checked. Set the Practice alarm when required and follow the agreed procedure in the event of an alarm activation or security concern. Ensure that no unauthorised person is permitted access to the Practice premises. Take reasonable care for their own health and safety and that of colleagues, patients and visitors. Follow Practice health and safety, fire safety, COSHH and security procedures. Report hazards, defects, damage, spillages or maintenance concerns promptly. Report accidents, incidents and near misses in accordance with Practice procedures. Ensure cleaning chemicals and equipment are stored securely and safely. Be aware of sharps risks within a healthcare environment and never handle discarded sharps unless specifically trained and authorised to do so. Report any concerns regarding the security of the building immediately to the appropriate member of the Practice Management Team. Lone WorkingThe postholder will normally work alongside other staff where staffing arrangements allow. However, due to the nature and timing of the role, there may be occasions when the postholder is required to work alone within the Practice premises.This may occur particularly during periods of annual leave, sickness absence or other unexpected staff absence.When lone working, the postholder will be expected to: Follow the Practice Lone Working Policy and associated risk assessment. Follow agreed procedures for entering, securing and leaving the premises. Maintain appropriate communication arrangements where required. Be familiar with emergency procedures, including fire, security and personal safety arrangements. Ensure they have access to an appropriate means of contacting assistance in an emergency. Follow the agreed escalation procedure should they discover an intruder, evidence of forced entry, suspicious activity or another security concern. Report any concerns relating to lone working promptly to the Practice Management Team. The Practice will undertake appropriate risk assessments and put reasonable measures in place to support the safety of employees undertaking lone working.Confidentiality and Information GovernanceDue to working within a healthcare environment, the postholder may inadvertently see or hear confidential information relating to patients or members of staff.The postholder must: Maintain strict confidentiality at all times. Never access, read, photograph, remove or disclose patient or staff information. Ensure documents, computer screens and other information encountered during cleaning are treated as confidential. Immediately report any confidentiality or information security concerns. Complete confidentiality, information governance and data security training as required. The duty of confidentiality continues after employment with the Practice has ended.TrainingThe postholder will be expected to undertake mandatory and role-specific training, which may include: Infection Prevention and Control Health and Safety COSHH Fire Safety Moving and Handling Data Security and Confidentiality Equality, Diversity and Inclusion Lone Working Practice security, alarm and keyholder procedures TeamNet and Practice electronic systems relevant to the role Other training identified by the Practice General ResponsibilitiesThe postholder will: Work professionally, courteously and respectfully with patients, visitors and colleagues. Maintain a high standard of personal conduct, reliability and punctuality. Work collaboratively with other members of the cleaning and Practice teams. Inform the appropriate manager promptly if unable to attend work. Maintain appropriate standards of dress and wear any uniform/PPE provided. Respect Practice property, equipment and facilities. Undertake other reasonable duties consistent with the nature and level of the post. FlexibilityThe duties outlined within this job description are not intended to be exhaustive.The postholder may be required to undertake other reasonable duties appropriate to the role to support the safe and effective operation of the Practice. There may also be occasions when reasonable flexibility in working arrangements is required to support the Practice during periods of annual leave, sickness absence, staff shortages or other operational requirements. Any such requirements will be discussed with the postholder wherever reasonably practicable.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Previous experience of working within the Primary Care / NHS sector

Person Specification Qualifications Essential GCSE grade A to C in English and Maths Desirable Previous experience of working within the Primary Care / NHS sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Roundwood Surgery

Address

Wood Street

Mansfield

Nottinghamshire

NG18 1QQ

United Kingdom

Employer's website

https://roundwoodsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Roundwood Surgery

Address

Wood Street

Mansfield

Nottinghamshire

NG18 1QQ

United Kingdom

Employer's website

https://roundwoodsurgery.nhs.uk/ (Opens in a new tab)

Job summary

Join Our Friendly and Patient-Focused Team

We are seeking a professional, compassionate, and highly organised Receptionist to join our busy GP Practice. As the first point of contact for our patients, you will play a vital role in creating a welcoming environment and ensuring the smooth day-to-day running of the practice.

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.

We are flexible with working hours for the right candidate with the possibility to look at part-time, full-time or a job share.

Our operational hours are: Monday to Friday 7.45am to 6.30pm with a rota system to cover extended hours (currently Tuesday evenings until 8pm).

Main duties of the job

Key Responsibilities

• Greeting patients and visitors in a friendly and professional manner
• Managing incoming telephone calls and patient enquiries
• Booking, amending, and cancelling appointments
• Processing repeat prescription requests
• Handling patient registrations and updating records accurately
• Managing correspondence and administrative tasks
• Managing practice email inbox
• Handling patient letters through workflow and scanning paper documents to patient records
• Manage record movements and subject access requests
• Liaising with GPs, nurses, and other healthcare professionals
• Maintaining patient confidentiality at all times
• Supporting the wider practice team to ensure excellent patient care

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Remains calm, professional, and empathetic under pressure
• Is confident using computer systems and learning new software
• Has strong organisational and multitasking abilities
• Works well both independently and as part of a team
• Demonstrates a positive, proactive attitude
• Understands the importance of confidentiality and patient care

• Previous reception, customer service, or administrative experience
• Experience within a GP Practice, NHS, or healthcare setting
• Knowledge of clinical systems such as SystmOne & ICE (training can be provided)

About us

We value our team offering a friendly environment in which to work, with other enthusiastic members who understand Primary Care demands. Encouraging each team member to be focused having ownership, engagement and responsibilities to ensure support and efficiency for achievement.

13,000 registered patients, 4 GP Partners, 2 salaried GPs and as a training practice we have several GP Registrars and Foundation Doctors