Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from November 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from November 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from November 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from November 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Call Handlers are the first point of contact within the Operational Support Desk, handling calls and emails effectively and efficiently in a calm and professional manner.

Calls and emails are received from frontline colleagues, management, other internal departments and a variety of internal and external stakeholders. Calls can range from mechanical and equipment defects to event vehicle requests for sporting events and royal engagements. Call Handlers ensure all calls and requests are dealt with professionally and logged clearly on our systemsfor them to action

Main duties of the job

Working alongside OSD Logistics Coordinators you will be responsible for answering calls and emails relating to vehicle and equipment defects or any other fleet or equipment related concern.

About us

At South Central Ambulance Service (SCAS), every role plays an important part in helping people when they need us most. Whether you work in frontline care, Emergency Operations Centres, or corporate support services, your contribution makes a real difference every day.

Our values of Caring, Professional and Honest guide everything we do. We care for our patients, communities and colleagues, act professionally with pride and commitment, and work honestly to build trust through openness, integrity and respect.

We offer a range of benefits to support your career including:

• Full training and access to a variety of development opportunities
• Holiday entitlement of 27 days, rising to 29 days after 5 yrs and 33 days after 10 yrs' service, plus 8 bank holidays (pro rata)
• NHS Pension Scheme
• Ongoing professional development within SCAS and the wider NHS
• Occupational Health support, an Employee Assistance Programme and Health and Wellbeing services
• NHS discounts at over 200 retailer
• Opportunities to join staff networking groups

We work closely with our recognised trade unions, including Unison, Unite, GMB and RCN, which provide workplace support and representation.

SCAS is proud to be an inclusive employer, welcoming applications from people of all backgrounds. We are committed to equality, diversity and inclusion, creating a workplace where everyone feels valued, respected and able to reach their full potential.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from October 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from November 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from October 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from November 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from October 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from November 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from November 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from November 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Ambulance Care Assistants Roles in Hampshire

Do you have the compassion to reassure a patient living with dementia on their way to a hospital appointment?Can you stay calm and focused when traffic threatens to delay your next collection?Are you resilient enough to support someone coping with a life-limiting illness?

If so, you could be the perfect fit for our team.

Our Ambulance Care Assistants play a vital role in patient care, ensuring every journey is safe, comfortable, and dignified. You'll provide support and reassurance to patients travelling to and from hospital appointments, treating everyone with kindness and empathy.

This is a hands-on role that involves:

• Driving patients safely across Hampshire
• Assisting with mobility, including lifting and helping patients into vehicles
• Delivering exceptional care and customer service

You don't need a medical background--just a genuine desire to help people, excellent communication skills, and patience. Physical fitness is essential, as lifting and moving patients is a key part of the role.

If you're ready for a rewarding challenge and want to make a real difference every day, apply now and join our trusted team.

Main duties of the job

The Role:

• Taking patients to and from their medical appointments and treating them with dignity.
• Moving and lifting patients who need help.
• Driving a long wheel-base vehicle with manual transmission.
• Shift Work. You'll work a variety of shifts from 0530-midnight, both on your own and with a colleague.
• Full time role is 37.5 hours a week.

The Ambulance Care Assistant (ACA) role is a gateway into the Ambulance Service. People who join as an ACA can go on to be Team Leaders or Managers within their area or move to work in the frontline teams or one of the many supports and corporate teams.

About us

Benefits We Offer:

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate Induction

It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).

All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.

*Please note - depending on your role additional training may be required following on from your corporate induction.

Details

Date posted

14 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata, per annum

Contract

Permanent

Working pattern

Full-time

Reference number

195-26-ACA-SOU-SEP

Job locations

Hampshire

Eastleigh, Basingstoke and Portsmouth

SO50 4ZR

United Kingdom

Job description

Job responsibilities

This is going to be a competitive process and we strongly advise you to review the following link with detailed instructions onHow to apply for the role

It is important that you read the job description and person specification for the role before completing your application, both of which are attached.

Main Duties and Responsibilities:

• The post holder will be expected to plan their journeys, taking into account patient appointment timings along with the routes they should take, to ensure an efficient and effective service.
• To drive vehicles carefully with every consideration being given to the passenger, any equipment, the vehicle itself, other road users and to comply with Road Traffic Legislation.
• The post holder is required to undertake daily vehicle checks to ensure that the ambulance vehicle is roadworthy; these checks shall include for example, Oil, Water, Fuel, Tyre Pressure and tread condition, Lights, Warning Devices etc.
• To enter any vehicle defects into the vehicle defect book and record on any computerised system as required in accordance with Polices and Procedures.
• To administer ambulance nursing to an appropriate skill level in accordance with training received. This will include the administration of Oxygen in accordance with prescribed/clinical guidelines.
• To manoeuvre patients into ambulance vehicles using either the patients wheelchair or the vehicle equipment such as stretcher, wheelchair, carry chairs and secure both patient and equipment within the vehicle using the appropriate equipment as per training received.
• To have the physical ability to use the Moving Patient equipment provided; this will include the use of all types of carrying equipment such as chairs, stretchers lifting aids etc.. This will require to risk assess the best way to undertake moving of patients taking into consideration their needs, both medical and cultural needs.
• To promote and maintain good internal and external communications links with patients, colleagues and associated services and health service colleagues to provide an efficient and effective service to the patient and customer.
• To operate any communication system supplied /fitted / operated by the Trust in accordance with its Policies and Procedures.
• To participate in the PTS Rota relating to the covering of shifts and duties as required / directed.
• To undertake and complete appropriate induction and core skill training as required to facilitate the correct level of care to the patients whilst in the care of the post holder, First Aid at Work, Core Driving, Conflict Management, Manual Handling, Child Protection, Health and Safety etc.
• To undertake all training as required by the Trust, to include core update training.
• To wear Personal Protective Equipment (Uniform etc) as supplied by the Trust. This equipment should be kept clean and tidy and worn to the required standard in accordance with the Trusts Policies and Procedures.
• The post holder will be responsible for recording information accurately using either computerised systems or hard copy as required and submit in a timely manner.
• To accurately complete any administration information and documentation as required and ensure that it is submitted in accordance with current Standard Operation Procedures and Trust Policies and Procedures.
• To complete any incident reporting paperwork to include injury to patient, self or vehicle in accordance with Trust Policies and Procedures.
• To comply with all the Trusts Policys and Procedures.
• To participate in the Trusts response to major incidents and any such duties as directed.
• To undertake any such operational duties that may be required in order to assist in the provision of a quality service in line with the Trusts contractual obligations
• To work with and to the standards set within the Ambulance Competency Framework culminating in the Trusts appraisal scheme and associated continual professional development

Applicants must be able to complete an interview, and you will need to undertake a pre-employment fitness assessment.

Applicants who do not demonstrate how they meet the Person Specification within their application will not be shortlisted.

Please ensure you demonstrate how you already embrace our values in your current/previous employments or educational settings within your application.

Your supporting information is your chance to articulate why you want to work within the Ambulance Care Assistant role, and why we should be shortlisting you.

Were aiming for a quick turnaround on interviews and fitness assessments. Our goal is to keep the process smooth and efficient, ensuring candidates have all the information they need and everything runs seamlessly.

If successful you will join our waitlist where we will start completing your Pre-Employment Checks. Once you meet minimum checks required, we will be in contact with you to book you onto the next available course.

If you are not successful for this opportunity, there are no deferral options available.

Station availability:

Whilst we will endeavour to place you at your preferred station, location is subject to vacancies being available and the needs of the service at that time.

This vacancy is for candidates who currently have the Right to Work in the UK (do not require a visa) as we are unable to provide sponsorship for this role.

Please see the additional information document attached to the advert for more information.

Top tips:

• Review all person specifications both essential & desirable.
• Fully consider the job you are applying for; what skills/abilities you have to offer, working in a front-line operational setting is extremely rewarding but it can also be both physically and mentally challenging.
• Demonstrate your work journey and why this is the right next step for you.
• Carefully review your application before submitting.

We are expecting this programme to be very popular and due to the limited spaces available we may close this advert early should we receive a sufficient number of applications.

Job description Job responsibilities This is going to be a competitive process and we strongly advise you to review the following link with detailed instructions onHow to apply for the role It is important that you read the job description and person specification for the role before completing your application, both of which are attached. Main Duties and Responsibilities: The post holder will be expected to plan their journeys, taking into account patient appointment timings along with the routes they should take, to ensure an efficient and effective service. To drive vehicles carefully with every consideration being given to the passenger, any equipment, the vehicle itself, other road users and to comply with Road Traffic Legislation. The post holder is required to undertake daily vehicle checks to ensure that the ambulance vehicle is roadworthy; these checks shall include for example, Oil, Water, Fuel, Tyre Pressure and tread condition, Lights, Warning Devices etc. To enter any vehicle defects into the vehicle defect book and record on any computerised system as required in accordance with Polices and Procedures. To administer ambulance nursing to an appropriate skill level in accordance with training received. This will include the administration of Oxygen in accordance with prescribed/clinical guidelines. To manoeuvre patients into ambulance vehicles using either the patients wheelchair or the vehicle equipment such as stretcher, wheelchair, carry chairs and secure both patient and equipment within the vehicle using the appropriate equipment as per training received. To have the physical ability to use the Moving Patient equipment provided; this will include the use of all types of carrying equipment such as chairs, stretchers lifting aids etc.. This will require to risk assess the best way to undertake moving of patients taking into consideration their needs, both medical and cultural needs. To promote and maintain good internal and external communications links with patients, colleagues and associated services and health service colleagues to provide an efficient and effective service to the patient and customer. To operate any communication system supplied /fitted / operated by the Trust in accordance with its Policies and Procedures. To participate in the PTS Rota relating to the covering of shifts and duties as required / directed. To undertake and complete appropriate induction and core skill training as required to facilitate the correct level of care to the patients whilst in the care of the post holder, First Aid at Work, Core Driving, Conflict Management, Manual Handling, Child Protection, Health and Safety etc. To undertake all training as required by the Trust, to include core update training. To wear Personal Protective Equipment (Uniform etc) as supplied by the Trust. This equipment should be kept clean and tidy and worn to the required standard in accordance with the Trusts Policies and Procedures. The post holder will be responsible for recording information accurately using either computerised systems or hard copy as required and submit in a timely manner. To accurately complete any administration information and documentation as required and ensure that it is submitted in accordance with current Standard Operation Procedures and Trust Policies and Procedures. To complete any incident reporting paperwork to include injury to patient, self or vehicle in accordance with Trust Policies and Procedures. To comply with all the Trusts Policys and Procedures. To participate in the Trusts response to major incidents and any such duties as directed. To undertake any such operational duties that may be required in order to assist in the provision of a quality service in line with the Trusts contractual obligations To work with and to the standards set within the Ambulance Competency Framework culminating in the Trusts appraisal scheme and associated continual professional development Applicants must be able to complete an interview, and you will need to undertake a pre-employment fitness assessment. Applicants who do not demonstrate how they meet the Person Specification within their application will not be shortlisted. Please ensure you demonstrate how you already embrace our values in your current/previous employments or educational settings within your application. Your supporting information is your chance to articulate why you want to work within the Ambulance Care Assistant role, and why we should be shortlisting you. Were aiming for a quick turnaround on interviews and fitness assessments. Our goal is to keep the process smooth and efficient, ensuring candidates have all the information they need and everything runs seamlessly. If successful you will join our waitlist where we will start completing your Pre-Employment Checks. Once you meet minimum checks required, we will be in contact with you to book you onto the next available course. If you are not successful for this opportunity, there are no deferral options available. Station availability: Whilst we will endeavour to place you at your preferred station, location is subject to vacancies being available and the needs of the service at that time. This vacancy is for candidates who currently have the Right to Work in the UK (do not require a visa) as we are unable to provide sponsorship for this role. Please see the additional information document attached to the advert for more information. Top tips: Review all person specifications both essential & desirable. Fully consider the job you are applying for; what skills/abilities you have to offer, working in a front-line operational setting is extremely rewarding but it can also be both physically and mentally challenging. Demonstrate your work journey and why this is the right next step for you. Carefully review your application before submitting. We are expecting this programme to be very popular and due to the limited spaces available we may close this advert early should we receive a sufficient number of applications.

Person Specification

Qualifications and Training

Essential

• Full manual UK driving licence with no more than 3 points for speeding (any offence relating to drink/drugs on the licence will be rejected)
• GCSE at grade C or above (or equivalent) in Maths or English or demonstrable experience

Desirable

• Evidence of self development CPD / Portfolio

Knowledge and Experience

Essential

• Previous customer service experience

Desirable

• Previous patient care experience
• Previous shift working experience
• Previous NHS experience
• Basic knowledge of human anatomy and physiology (e.g. Biology Qualification)
• Geographical knowledge of operational area (Hampshire; Eastleigh/Basingstoke/Portsmouth)
• Demonstrable experience as an ACA

Skills and Aptitudes

Essential

• Ability to communicate effectively: aurally, orally and in writing
• Ability to use communication and computerised systems e.g. Terrafix and mobile phones

Desirable

• Previous manual handling experience in a professional capacity

Person Specification Qualifications and Training Essential Full manual UK driving licence with no more than 3 points for speeding (any offence relating to drink/drugs on the licence will be rejected) GCSE at grade C or above (or equivalent) in Maths or English or demonstrable experience Desirable Evidence of self development CPD / Portfolio Knowledge and Experience Essential Previous customer service experience Desirable Previous patient care experience Previous shift working experience Previous NHS experience Basic knowledge of human anatomy and physiology (e.g. Biology Qualification) Geographical knowledge of operational area (Hampshire; Eastleigh/Basingstoke/Portsmouth) Demonstrable experience as an ACA Skills and Aptitudes Essential Ability to communicate effectively: aurally, orally and in writing Ability to use communication and computerised systems e.g. Terrafix and mobile phones Desirable Previous manual handling experience in a professional capacity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Hampshire

Eastleigh, Basingstoke and Portsmouth

SO50 4ZR

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Hampshire

Eastleigh, Basingstoke and Portsmouth

SO50 4ZR

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from November 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from November 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from November 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.

Job summary

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact--this is it.

Please note that courses are scheduled to run monthly from November 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.