Job description

Job responsibilities

We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

• First 4 weeks: Classroom training, MonFri, 08:0016:00
• Next steps:
  • 10 one-to-one coaching shifts.
  • 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
  • Final sign-off observation with Education Team.

These will be full-time hours, and attendance is mandatory throughout the programme.

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

The Application Journey

1. Online Application tell us why youre a great fit
2. Online Assessments listening, problem-solving & critical thinking
3. Interview your chance to shine

Apply now your future with NHS Emergency Call Taker starts here.

If you have any queries relating to disability and the role or recruitment process, get in touch at: [email protected]

Please note original qualification certificates to meet the person specification for this role will be required, if you dont have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.

Person Specification

Qualifications & Training

Essential

• GuidanceScore Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience

Knowledge & Experience

Essential

• Experience of working in a customer focused environment
• Experience of using a computerised system

Desirable

• Geographical knowledge of the Operational area
• Experience of working in a call centre
• Experience of working rotating shifts
• Previous NHS experience
• Previous experience of patient care

Skills & Aptitudes

Essential

• Attention to detail and accurate data entry skills.
• Ability to use communication and computerised systems.

Desirable

• Map reading.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Sparrowgrove, Otterbourne

Winchester

SO21 2RU

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

1. Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
2. Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview a face-to-face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable:

NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Desirable:

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Please note, staff affected by theinternal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment)

Flexible working requests will be considered in line with business requirements

Person Specification

Qualifications

Essential

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable

• NHS Pathways Trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge

Essential

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment

Desirable

• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Sparrowgrove

Winchester

SO21 2RU

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

• First 4 weeks: Classroom training, MonFri, 08:3016:30
• Next steps:
  • 10 one-to-one coaching shifts.
  • 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
  • Final sign-off observation with Education Team.

These will be full-time hours, and attendance is mandatory throughout the programme.

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

The Application Journey

1. Online Application tell us why youre a great fit
2. Online Assessments listening, problem-solving & critical thinking
3. Interview your chance to shine

Apply now your future with NHS Emergency Call Taker starts here.

If you have any queries relating to disability and the role or recruitment process, get in touch at: [email protected]

Please note original qualification certificates to meet the person specification for this role will be required, if you dont have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.

Person Specification

Qualifications & Training

Essential

• Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience

Knowledge & Experience

Essential

• Experience of working in a customer focused environment
• Experience of using a computerised system

Desirable

• Experience of working in a call centre
• Experience of working rotating shifts
• Previous NHS experience
• Previous experience of patient care

Skills & Aptitudes

Essential

• Attention to detail and accurate data entry skills
• Ability to use communication and computerised systems.

Desirable

• Map reading.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Northern House

Talisman Road

Bicester

OX26 6HR

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

1. Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
2. Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview a face-to-face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable:

NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Desirable:

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Please note, staff affected by theinternal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment)

Flexible working requests will be considered in line with business requirements

Person Specification

Qualifications

Essential

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable

• NHS Pathways Trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge

Essential

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment

Desirable

• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Sparrowgrove

Otterbourne

SO21 2RU

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

• First 4 weeks: Classroom training, MonFri, 08:0016:00
• Next steps:
  • 10 one-to-one coaching shifts.
  • 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
  • Final sign-off observation with Education Team.

These will be full-time hours, and attendance is mandatory throughout the programme.

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

The Application Journey

1. Online Application tell us why youre a great fit
2. Online Assessments listening, problem-solving & critical thinking
3. Interview your chance to shine

Apply now your future with NHS Emergency Call Taker starts here.

If you have any queries relating to disability and the role or recruitment process, get in touch at: [email protected]

Please note original qualification certificates to meet the person specification for this role will be required, if you dont have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.

Person Specification

Qualifications & Training

Essential

• GuidanceScore Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience

Knowledge & Experience

Essential

• Experience of working in a customer focused environment
• Experience of using a computerised system

Desirable

• Geographical knowledge of the Operational area
• Experience of working in a call centre
• Experience of working rotating shifts
• Previous NHS experience
• Previous experience of patient care

Skills & Aptitudes

Essential

• Attention to detail and accurate data entry skills.
• Ability to use communication and computerised systems.

Desirable

• Map reading.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Sparrowgrove, Otterbourne

Winchester

SO21 2RU

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will need to be able to commit to a 9-week full time training programme which will be fully paid.

If you have;

• NMC registration or
• HCPC Registration
• At least 3 years minimum post registration experience
• Registered general nurse (RN1, RNA)
• Triage experience
• Ability to remain calm under pressure
• Good level of computer literacy
• Ability to communicate effectively
• Recent professional clinical experience
• Prepared to work 5/8 weekends in a 4-week period and the shifts are 6/8 hour in length.

Desirable Requirements:

• Motivated towards further professional development
• Understanding of Clinical Governance and audit practices
• Flexible working approach

Person Specification

Experience

Essential

• Recent professional experience
• Triage experience
• Customer service experience
• Experience of dealing with emotionally charged situations

Desirable

• Previous experience in a call centre environment such as NHS Direct
• Supervisory/Coaching/Mentoring experience

Qualifications

Essential

• Registered General Nurse (RN1, RNA,) Specialist Practitioner or Paramedic
• Valid registration with NMC/HCPC

Desirable

• Teaching or assessing qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Milton Keynes, Buckinghamshire

Milton Keynes

MK5 8HJ

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

1. Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
2. Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Person Specification

Qualifications

Essential

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable

• NHS Pathways Trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge

Essential

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment

Desirable

• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Milton Keynes, Buckinghamshire

Milton Keynes

MK5 8HJ

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

1. Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
2. Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at[email protected]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Person Specification

Qualifications

Essential

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable

• NHS Pathways Trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge

Essential

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment

Desirable

• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Milton Keynes, Buckinghamshire

Milton Keynes

MK5 8HJ

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

About Us

South Central Ambulance Service NHS Foundation Trust provides highquality nonemergency patient transport across Hampshire and Milton Keynes. Our NEPTS Contact Centre plays a crucial role in coordinating journeys for hundreds of patients per day with varying clinical needs.

You will be joining a supportive team committed to delivering outstanding patientcentred care.

What We Are Looking For:

We welcome applicants who can demonstrate:

• Excellent communication and customerservice skills
• Confidence in handling multiple tasks and making effective decisions under pressure
• Strong IT, mapping and datahandling skills
• The ability to work as part of a team and build positive working relationships
• A commitment to providing a safe and highquality patient transport service

Experience in dispatching, transport coordination or healthcare settings is desirable but full training will be provided.

Working Pattern:

Our NonEmergency Patient Transport Service operates 365 days a year. Dispatchers work between 05:00am and 01:00am, seven days per week, on a rolling 10week rota. The rota includes varying shift lengths between 6 hours and 11.5 hours; however, the pattern is static and repeats every 10 weeks, meaning your shift pattern is predictable and does not change from cycle to cycle. Your working hours will be averaged of 37.5 hours per week.

Training/Start date for the role:

Interviews for this role are scheduled to take place on the 17th and 19th August 2026 between 1pm and 6pm. Training/start date will begin on the 1st October 2026, which will be classroom based for 5 days from 08:00am until 16:00pm at Southern House, Otterbourne Winchester. This will be followed by a crew day and finally a day for eLearning. You will then move into observation shifts in the live environment before formally joining the rolling rota.

Before interview an electronic type test will need to be completed. You will be sent the link for completion via email.

A Standard DBS check will be required for this role.

Safeguarding, Values and Conduct

SCAS is committed to safeguarding children, young people and adults at risk. All staff are expected to promote and uphold the Trusts values and operate in line with policies on equality, diversity, confidentiality, infection prevention and health and safety.

Person Specification

Qualifications and Training

Essential

• GCSE English / Maths and ICT or equivalent at grade 4 or above.

Desirable

• NVQ 3 in Customer Service, or equivalent.

Knowledge and Experience

Essential

• Previous customer service experience.
• Geographical knowledge of SCAS commercial areas.
• Experience of working in a busy office environment.
• Skilled use in all latest Windows and Microsoft software e.g. operating systems and Word, Excel

Desirable

• Logistical background.
• Radio communication experience.
• Map reading skills.

Skills and Aptitudes

Essential

• Ability to effectively prioritise own workload.
• Ability to escalate problems / enquiries as necessary.
• Ability to work under own initiative and think constructively under pressure.
• Good communication skills, confident telephone manner.
• Team Player.
• Problem solving. Decision making.
• Good attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Sparrowgrove

Otterbourne

SO21 2RU

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

• First 4 weeks: Classroom training, MonFri, 08:0016:00
• Next steps:
  • 10 one-to-one coaching shifts.
  • 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
  • Final sign-off observation with Education Team.

These will be full-time hours, and attendance is mandatory throughout the programme.

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

The Application Journey

1. Online Application tell us why youre a great fit
2. Online Assessments listening, problem-solving & critical thinking
3. Interview your chance to shine

Apply now your future with NHS Emergency Call Taker starts here.

If you have any queries relating to disability and the role or recruitment process, get in touch at: [email protected]

Please note original qualification certificates to meet the person specification for this role will be required, if you dont have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.

Person Specification

Qualifications & Training

Essential

• GuidanceScore Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience

Knowledge & Experience

Essential

• Experience of working in a customer focused environment
• Experience of using a computerised system

Desirable

• Geographical knowledge of the Operational area
• Experience of working in a call centre
• Experience of working rotating shifts
• Previous NHS experience
• Previous experience of patient care

Skills & Aptitudes

Essential

• Attention to detail and accurate data entry skills.
• Ability to use communication and computerised systems.

Desirable

• Map reading.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Sparrowgrove, Otterbourne

Winchester

SO21 2RU

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

• First 4 weeks: Classroom training, MonFri, 08:3016:30
• Next steps:
  • 10 one-to-one coaching shifts.
  • 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
  • Final sign-off observation with Education Team.

These will be full-time hours, and attendance is mandatory throughout the programme.

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

The Application Journey

1. Online Application tell us why youre a great fit
2. Online Assessments listening, problem-solving & critical thinking
3. Interview your chance to shine

Apply now your future with NHS Emergency Call Taker starts here.

If you have any queries relating to disability and the role or recruitment process, get in touch at: [email protected]

Please note original qualification certificates to meet the person specification for this role will be required, if you dont have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.

Person Specification

Qualifications & Training

Essential

• Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience

Knowledge & Experience

Essential

• Experience of working in a customer focused environment
• Experience of using a computerised system

Desirable

• Experience of working in a call centre
• Experience of working rotating shifts
• Previous NHS experience
• Previous experience of patient care

Skills & Aptitudes

Essential

• Attention to detail and accurate data entry skills
• Ability to use communication and computerised systems.

Desirable

• Map reading.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Northern House

Talisman Road

Bicester

OX26 6HR

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

1. Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
2. Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview a face-to-face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable:

NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Desirable:

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Please note, staff affected by theinternal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment)

Flexible working requests will be considered in line with business requirements

Person Specification

Qualifications

Essential

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable

• NHS Pathways Trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge

Essential

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment

Desirable

• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Sparrowgrove

Winchester

SO21 2RU

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

1. Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
2. Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview a face-to-face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable:

NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Desirable:

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Please note, staff affected by theinternal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment)

Flexible working requests will be considered in line with business requirements

Person Specification

Qualifications

Essential

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable

• NHS Pathways Trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge

Essential

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment

Desirable

• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Sparrowgrove

Otterbourne

SO21 2RU

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will need to be able to commit to a 9-week full time training programme which will be fully paid.

If you have;

• NMC registration or
• HCPC Registration
• At least 3 years minimum post registration experience
• Registered general nurse (RN1, RNA)
• Triage experience
• Ability to remain calm under pressure
• Good level of computer literacy
• Ability to communicate effectively
• Recent professional clinical experience
• Prepared to work 5/8 weekends in a 4-week period and the shifts are 6/8 hour in length.

Desirable Requirements:

• Motivated towards further professional development
• Understanding of Clinical Governance and audit practices
• Flexible working approach

Person Specification

Experience

Essential

• Recent professional experience
• Triage experience
• Customer service experience
• Experience of dealing with emotionally charged situations

Desirable

• Previous experience in a call centre environment such as NHS direct
• Supervisory/coaching/mentoring experience

Qualifications

Essential

• Registered general nurse (RN1, RNA), Specialist Practitioner or Paramedic
• Valid registration with NMC/HCPC

Desirable

• Teaching or assessing qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Sparrowgrove

Otterbourne

SO21 2RU

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

• First 4 weeks: Classroom training, MonFri, 08:0016:00
• Next steps:
  • 10 one-to-one coaching shifts.
  • 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
  • Final sign-off observation with Education Team.

These will be full-time hours, and attendance is mandatory throughout the programme.

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

The Application Journey

1. Online Application tell us why youre a great fit
2. Online Assessments listening, problem-solving & critical thinking
3. Interview your chance to shine

Apply now your future with NHS Emergency Call Taker starts here.

If you have any queries relating to disability and the role or recruitment process, get in touch at: [email protected]

Please note original qualification certificates to meet the person specification for this role will be required, if you dont have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.

Person Specification

Qualifications & Training

Essential

• GuidanceScore Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience

Knowledge & Experience

Essential

• Experience of working in a customer focused environment
• Experience of using a computerised system

Desirable

• Geographical knowledge of the Operational area
• Experience of working in a call centre
• Experience of working rotating shifts
• Previous NHS experience
• Previous experience of patient care

Skills & Aptitudes

Essential

• Attention to detail and accurate data entry skills.
• Ability to use communication and computerised systems.

Desirable

• Map reading.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Sparrowgrove, Otterbourne

Winchester

SO21 2RU

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

• First 4 weeks: Classroom training, MonFri, 08:3016:30
• Next steps:
  • 10 one-to-one coaching shifts.
  • 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
  • Final sign-off observation with Education Team.

These will be full-time hours, and attendance is mandatory throughout the programme.

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

The Application Journey

1. Online Application tell us why youre a great fit
2. Online Assessments listening, problem-solving & critical thinking
3. Interview your chance to shine

Apply now your future with NHS Emergency Call Taker starts here.

If you have any queries relating to disability and the role or recruitment process, get in touch at: [email protected]

Please note original qualification certificates to meet the person specification for this role will be required, if you dont have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.

Person Specification

Qualifications & Training

Essential

• Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience

Knowledge & Experience

Essential