Job description

Job responsibilities

Job title

Property Services Technician

Reports to

Property Services Manager

Department

Sustainable Estates

Based at

Hospice and mobile to retail units

Job summary

To provide a 7-day week, including evenings and weekend, high standard and efficient maintenance service for the Hospice, ensuring the safety and security of the buildings, retail units, patients, staff and visitors at all times. Emphasis on internal and external decoration.

Safeguarding responsibilities

To demonstrate a commitment to keeping adults and young people safe

To report any disclosure made to you to the appropriate person

To report any safeguarding concerns in the workplace to the appropriate person

To maintain an awareness of the hospices policies in relation to safeguarding

Key responsibilities

To be responsible for undertaking the general internal and external maintenance of all hospice premises and grounds including the hospices retail portfolio.

To be responsible for undertaking the internal and external decoration of all hospice premises.

To carry out portable appliance testing as necessary throughout the hospice premises, ensuring detailed records are kept.

Various porter duties may be required, included but not limited to hospital runs and furniture collections.

To ensure sufficient supplies of all medical gases are kept in stock, carrying out daily usage checks and changing cylinders when necessary.

Work with the Property Services Manager in ordering and/or collecting supplies as and when necessary.

Adhering to the site planned preventive maintenance schedule working with the Property Services Manager to ensure it is up to date and that all hospice premises are compliant.

Participate in security checks and also the unlocking of the Hospice building on a daily basis.

Flexible working will be required working ad hoc weekends and evenings as necessary to complete project works or emergencies reactive works.

To assist in office or premises moves and setups including shop refreshing, remodelling, new fit-outs and openings when required.

To be a key player in project works at retail outlets and the hospice.

To assist in the moving of furniture to set up for events at the hospice.

Ensure that all hospice vehicles are clean and maintained to a high standard

To participate in the out-of-hours maintenance on call rota for hospice premises.

To work with and organise corporate volunteer groups.

To carry out any other duties reasonably requested by Line Manager

Assisting the Property Services Manager in updating the site asset register when assets need removing or adding.

To be responsible for the work planning for property services volunteers.

Ensure all works carried out, are in a safe way following and adhering to all risk assessments in place.

Oversee the work of contractors when on site, ensuring they have completed a health and safety induction.

Demonstrates a strong commitment to personal health and safety and promotes a consistent, hospicewide health and safety culture

To set up meeting rooms as and when required.

Responsible for security including unlocking and locking the whole hospice at the start of duty and prior to going off duty and setting relevant intruder alarms if required.

Carrying out porting duties as and when required, for example hospitals runs, blood collections and controlled drug collections.

Responsibilities for all staff

Act as a positive ambassador for St Elizabeth Hospice

Where the postholder is a member of a professional body, comply to the professional standards set by that body. Ensure registration is current and practice continuous professional development.

Because of the special nature of the hospice and its work, the postholder may on occasion be asked to undertake other duties to help maintain our high standards of care and engagement.

This job description is not necessarily exhaustive and may be subject to review by the line manager in conjunction with the postholder.

Person Specification

Specific Skills

Essential

• Excellent interpersonal, communication and social skills
• Ability to prioritise and organise day-to-day workload
• Pro-active and systematic approach to problem solving.
• Basic IT Skills

Personal Qualities

Essential

• Able to work without supervision.
• Able to work in own and with wider teams effectively and cooperatively
• Ability to work under pressure.
• Flexible approach to working hours.
• Attention to detail
• Full clean driving licence

Qualifications

Essential

• Educated to GCSE level or equivalent, alternatively have proven work experience with transferable skills

Desirable

• Relevant NVQ qualification (such as maintenance or Building trades) or equivalent.
• NVQ in mechanical or electrical engineering

Experience

Essential

• Practical and hands-on experience of internal and external decoration
• Practical and hands-on experience of general maintenance tasks such as plumbing, carpentry, gardening and other maintenance relating to buildings.

Desirable

• Knowledge of working in a healthcare-related environment
• Experience of electrical and mechanical maintenance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Elizabeth Hospice

Address

565 Foxhall Road

Ipswich

Suffolk

IP3 8LX

United Kingdom

Employer's website

https://www.stelizabethhospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

To work together with the other palliative medicine consultants in the provision of medical services to patients of St Elizabeth Hospice, Ipswich Hospital, James Paget Hospital and East Coast Community Healthcare and to support the related multidisciplinary staff. To develop services and improve integrated working between local Palliative Care providers (Hospice, Hospital and in the wider community of the Integrated Care Systems). This post will predominantly support provision of community palliative care services.

General

This post is 0.9 WTE. Terms and Conditions will be based on the current NHS Consultant Contract (see Job Plan below) with the postholders contract held at the Hospice. There will be honorary contract with the relevant partner organisations as required.

The new post holder will join a growing medical team who work collaboratively and supportively to cover services across the two service areas, and rotation of area of responsibility is usual.

Current Medical consultant provision is 4.9 WTE of which 0.2 WTE supports Ipswich hospital alongside another 1.65 WTE consultant. There will be cover from the other consultants for leave and as need arises. There are also 3 full time Nurse Consultants embedded within the team, one of whom provides clinical and service development support for Great Yarmouth and Waveney services.

There are two Specialty Registrars on the East of England Palliative Medicine Specialty Training Scheme. There are also four middle grade doctors providing support to both the IPUs as well as the outpatient clinical areas. There are 6 GP vocational training scheme doctors on attachment rotating with other specialties and two foundation year doctors.

The team works closely alongside the full multidisciplinary team including nurses, Clinical Nurse Specialists, healthcare assistants, nurse associates, Physiotherapists, Occupational Therapists, counsellors, spiritual care workers and volunteers.

The On call commitment is currently approximately 1 in 8 second on call with 5% availability supplement. This provides telephonic medical and symptom control advice to St Elizabeth Hospice, Ipswich Hospital, West Suffolk Hospital and St Nicholas Hospice Care in Bury St Edmunds, James Paget Hospital (Gorleston), and community calls in Suffolk and the Great Yarmouth and Waveney area. This may involve taking calls from GPs, hospital doctors, nurses or allied healthcare professionals. There is no formal expectation of face to face reviews on call but should the consultant be on site during that time then this time will be deducted from their clinical PAs in the next week and remunerated accordingly. There may be the need to do occasional first on-call on an emergency basis and this will be compensated by a PA off in lieu for each PA done as first on-call (week night equals 1 PA and weekend equals 6 PAs).

Formal consultant appraisal is completed by the hospice appraisal team with St Elizabeth Hospice as the designated body and the Medical Director of the Hospice as Responsible Officer. The postholder will be supported through the appraisal and revalidation process.

All new consultants can be mentored by an established consultant within the organisation or by one of the consultants from the neighbouring Palliative Care service providers to enable them to settle into the post and to support them in their initial years as a consultant. Established consultants will also have access to mentoring or support as needed.

The postholder will have shared administrative support from a pool of administrators and will have a dedicated computer station in a shared office. Additional office facilities will be available if attending other sites of work. IT team support is available.

About our services

St Elizabeth Hospice serves the population of Ipswich, East Suffolk, Great Yarmouth and Waveney, and supported almost 4,000 patients and their families last year. It was established in 1989 and has an 18-bedded inpatient unit in Ipswich as well as a substantial community team, a virtual ward and a 24/7 telephone advice line called OneCall which is at the core of the Palliative and End of Life Care Co-ordination Hub.

The hospice delivers outpatient clinics, therapy, counselling and physiotherapy services, with a comprehensive bereavement programme called LivingGrief that supports families across East Suffolk. It also delivers an education programme collaboratively with St Helena Hospice in Colchester and Farleigh Hospice in Chelmsford, and works with the University of Suffolks Health and Wellbeing Institute.

The hospice is committed to encouraging Compassionate Communities as a public health approach to improving cultural confidence in supporting one another through the experience of dying, death and grief. Active research links are being established with University of Suffolk (UoS), University of East Anglia (UEA) and University of Cambridge. A research facilitator works as part of the team supported by NIHR funding.

Since 2019, the hospice has been sub-contracted by East Coast Community Healthcare (ECCH) to deliver specialist palliative care in Great Yarmouth and Waveney, six specialist palliative care beds within Beccles Hospital, a specialist community team and providing in-reach support to the James Paget University Hospital. Outpatient clinics operate out of Beccles Hospital, the Louise Hamilton Centre in Gorleston, Martham Health Centre and the Pear Tree centre in Halesworth. Our strategic partner ECCH hold the contract for Community Services for Great Yarmouth and Waveney, as part of the Norfolk and Waveney Integrated Care System.

St Elizabeth Hospice delivers a transition programme for young adults moving on from the care of the local childrens hospice (EACH). This transition programme is called Zest and offers exchange days, medical support, social activity days and nurse-led short break respite care. There are currently 50 young adults registered with Zest and is being gradually extended to a wider geographical footprint.

In East Suffolk, the hospice works closely with Ipswich Hospital and is a full member of the Ipswich and East Suffolk Alliance. In Great Yarmouth and Waveney the hospice has representation on the Place Board. It is anticipated that the hospice will be fully represented on both Suffolk and Norfolk Die Well programme boards following the outcome of the ICB restructure.

The Hospice has a Chief Executive and a Senior Leadership Team which includes the Medical Director, Director of Care, Director of Income Generation and Chief Operating Officer.

St Elizabeth Hospice has 400 employees and 1,500 volunteers, including 800 volunteers in our 36 retail stores and two Moments coffee shops. We also have a social enterprise domiciliary care agency called St Elizabeth Care Agency, whose profits contribute to the hospices charitable funds.

Key responsibilities:

Professional and Managerial

1. On call will be based on NHS terms and conditions, and will be at 5% based on a frequency of 1 in 8. Should the frequency reduce then the availability supplement will be reiewed. There is no formal expectation of face to face reviews on call but should the consultant be on site during that time then this time will be deducted from their clinical PAs in the next week. The job plan will then be reviewed to determine if a designated PA is needed for on call.

2. To assist in the supervision of junior medical and other staff in the hospice, ensuring that medical care and practice follow professional guidelines and St Elizabeth Hospice Policies and Procedures. This includes acting as named clinical supervisor for trainees on GP training scheme.

3. To support effective liaison and communication with relevant disciplines in respect of all aspects of palliative and end of life care.

4. To attend multidisciplinary team meetings at St Elizabeth Hospice or in the community (such as GSF meetings).

5. To establish and provide outpatient clinics and day services at St Elizabeth Hospice or at other community sites as required and to undertake domiciliary visits as necessary.

6. To be responsible with the other consultants for the admission, inpatient care and discharge of patients at hospice inpatient sites.

7. To develop and maintain knowledge and skills to a level appropriate to the responsibilities of the post.

8. To work with colleagues in the development and provision of education and training in palliative care at St Elizabeth Hospice inpatient sites, Ipswich Hospital, James Paget Hospital and the community.

9. To contribute to the initiation and conduct of research projects in Palliative Care. Any agreed research activity will be in discussion with the medical director with appropriate SPA allocated to support the research project from existing SPA allowance or additional SPA if part time employees. Sessions as researchers with local research units may require acting as principle investigator or chief investigator and to maintain good clinical practice (GCP) training.

10. To initiate and participate in audit and quality improvement activity regarding palliative and end of life care in the hospice, hospital and community, and participate in all aspects of the hospice governance programme such as incident review and responding to complaints and concerns.

11. To represent the Hospice on local and national bodies as appropriate.

12. Formal consultant appraisal for revalidation will be completed by the hospice appraisal team with St Elizabeth Hospice as the designated body with the Medical Director of the Hospice as Responsible Officer. The hospice supports the requirements for continuing professional development (CPD) as laid down by the Royal College of Physicians and is committed to providing time and financial support for these activities.

Person Specification

Personal Attributes

Essential

• Effective communicator.
• Able to work in a close-knit team and co-operate with all medical, nursing and other healthcare staff.
• Flexible, able to cover colleagues absence.
• Professional attitude towards work, reliability, good record of attendance and tidy personal appearance.
• Car driver with driving licence (driving will be an essential part of day to day work in this area).

Desirable

• Familiarity with information technology and general computer skills.

Management & Teaching

Essential

• Possession of basic management skills.
• Experience of postgraduate teaching.

Desirable

• Management course and /or qualification.
• Teaching skills course and /or qualification.

Qualifications

Essential

• Registered medical qualification MRCP, MRCGP or equivalent.
• Full registration with GMC and name on Specialist Register for Palliative Medicine on date of taking up appointment.

Desirable

• Other Higher Degree or Diploma (eg Diploma or MSc in Palliative Medicine or MD).

Experience

Essential

• Wide experience in all aspects of palliative care, culminating in entry onto the GMC specialist register via CCT, CESR or European community rights.
• Experience in medical procedures such as paracentesis.

Desirable

• Experience of general medicine and other specialties such as oncology, care of the elderly, general practice.
• Advanced Communication skills course or qualification.

Administration & Audit

Essential

• Experience in day-to-day organisation of specialist palliative care services.
• Thorough understanding of principles of medical audit and quality improvement.
• Experience in undertaking and completing audit projects.

Desirable

• Familiar with current structure of NHS and conversant with recent initiatives and changes.
• Presentation or Publication of Audit results.

Research and publications

Essential

• Knowledge of the principles of medical research and of the palliative care literature.

Desirable

• Research experience.
• Publication of research and /or review article(s).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Elizabeth Hospice

Address

565 Foxhall Road

Ipswich

Suffolk

IP3 8LX

United Kingdom

Employer's website

https://www.stelizabethhospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

To work as part of the Virtual Ward team to provide holistic and specialist end-of-life care to patients to meet their preferred place of care; whilst working flexibly and responding to changing situations within the community.

Safeguarding responsibilities:

To demonstrate a commitment to keeping adults and young people safe

To report any disclosure made to you to the appropriate person

To report any safeguarding concerns in the workplace to the appropriate person

To maintain an awareness of the hospices policies in relation to safeguarding

Key responsibilities:

To carry out agreed tasks involving direct patient care and activities within patients' homes, (IPU and Outpatient unit as required) working within the level of training and competence.

To assist in physical care involving hygiene, elimination, eating and drinking, mobilisation, rest, sleep and comfort needs.

To assist in meeting the patients and their familys spiritual and psychological needs, recognising and respecting religious and cultural beliefs.

To respect the patients need for social interaction or solitude, recognising the importance of work and recreation.

To assist in providing support and comfort for the dying patient and his/her family.

To work as part of a 24 hours a day, 7 days a week service supporting the OneCall service alongside community nursing team overnight which includes answering the phone and any duties delegated by the nursing staff. This could involve completing documentation on SystemOne, driving, stock checking, preparing equipment for nursing colleagues and supporting patients with personal care needs.

To assist in effective verbal and written communication between patients, families and professionals working in the community and Hospice.

To maintain accurate records of patient care.

To perform certain clinical tasks such as bladder washouts - if appropriate and after passing competencies and training.

To refer to additional Hospice services or/and District Nurse or Family Support Worker any symptoms, concerns for either the patient or family and changes or deterioration of the patient's condition.

To have an understanding of safeguarding principles and be able to apply these within everyday practice and intervention/within your role.

Responsibilities for all staff:

Act as a positive ambassador for St Elizabeth Hospice

Where the postholder is a member of a professional body, comply to the professional standards set by that body. Ensure registration is current and practice continuous professional development.

Because of the special nature of the hospice and its work, the postholder may on occasion be asked to undertake other duties to help maintain our high standards of care and engagement.

Person Specification

Qualifications

Essential

• Good standard of education in numeracy and literacy
• NVQ level II or Care Certificate (be prepared to complete if do not possess)

Desirable

• NVQ level III in direct care

Experience

Essential

• Ability to assess patient needs, training will be given.
• Demonstrable experience of team working.
• To have an understanding of safeguarding principles and be able to apply these within everyday practice and intervention/within your role.

Desirable

• Experience of working within a multi-disciplinary team.
• Community/palliative care experience.
• Ability to plan, deliver and evaluation appropriate care packages.

Specific Skills

Essential

• Effective communicator ability to establish and maintain communication with patients, their families and colleagues.
• Ability to undertake routine assessments and deliver care to meet individual needs.
• IT literate ability to use Microsoft packages and Outlook or willingness to undertake training.
• Own transport/current driving licence.

Personal Qualities

Essential

• Be willing and able to develop own knowledge and skills and to contribute to the development of others
• Ability to withstand sensitive and potentially stressful situations
• Energetic and enthusiastic
• Can do attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Elizabeth Hospice

Address

565 Foxhall Road

Ipswich

Suffolk

IP3 8LX

United Kingdom

Employer's website

https://www.stelizabethhospice.org.uk/ (Opens in a new tab)