Job description

Job responsibilities

To work as a member of the multi-disciplinary team in providing a high standard of care for patients and their families under the care of the Hospice.

Main duties and responsibilities

Professional

1. Develop excellent communications with the patient and their family, passing on all relevant information to a qualified nurse.

2. Inform a qualified nurse of any change in the patients condition.

3. Respect the privacy and dignity of the patient at all times and keep strict confidentiality.

4. Carry out personal cares for the patient under the direction of a qualified nurse.

5. Maintain accurate records of care under the supervision of qualified staff.

6. When required to act as a patients escort on external visits.

7. Undertake light domestic and catering duties.

8. Participate in full rotation across all shifts including nights, weekends and bank holidays.

Managerial

1. Follow Hospice procedures when giving or receiving telephone messages.

2. Follow Hospice procedures in the care and custody of patients valuables and property.

3. Follow the Hospice procedures on the reporting of all accidents, incidents, hazards or complaints.

4. Exercise care and economy in the use of property and equipment.

5. Maintain a caring and mutually supportive working environment for all members of staff and volunteers, being sensitive to the emotional needs of colleagues and giving appropriate support to them.

Education

1. Assist with the orientation of new staff members and others on placement within the Hospice.

2. Is prepared to work towards achieving the Care Certificate.

Person Specification

Communication

Essential

• Good written and verbal communication
• Good interpersonal skills
• Ability to be sensitive and empathetic
• Able to work effectively in a multi-disciplinary team

Personal

Essential

• Work confidentially and with discretion
• Enthusiasm
• Awareness and ability to cope with pressure
• Ability to work in a challenging environment
• Flexible to the changing needs of the post
• Be accurate and methodical
• Honest, trustworthy, reliable and punctual
• Approachable, team player
• Committed to providing a quality and measurable service
• Ability to accept support from other team members
• Respect for others ethnic or/and religious/spiritual beliefs
• Committed to own continuing professional development
• A commitment to Hospice care and to have a philosophy and concept of Hospice care

Qualifications

Essential

• Care Certificate or willingness to undertake training

Desirable

• NVQ Qualification in Care

IT

Essential

• Good basic IT skills
• Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook)

Experience

Desirable

• Experience of palliative care
• Experience of working as a carer
• Experience of working in a community setting

Other

Essential

• Be prepared to assist with Hospice fundraising activities
• Valid driving licence
• Enhanced DBS check
• Ability to work unsocial hours including nights and weekends

Desirable

• Vehicle owner
• Knowledge of York and surrounding area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Leonard's Hospice

Address

St. Leonards Hospice

185 Tadcaster Road

Dringhouses

York

YO24 1GL

United Kingdom

Employer's website

https://www.stleonardshospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reporting to the Patient Flow Lead, as part of the wider MDT the Patient Flow Coordinator will support transfer of patients on and off the In-Patient Unit; between relevant hospice services (Hospice@Home, Wellbeing and Outreach and Frailty) and be a point of contact for patients, families and professionals to guide them through these transitions.

They will foster and maintain close relationships with key external partners and promote the Hospices services to new referrers and the public.

Main duties and responsibilities

Professional

1. Act as the first point of contact for Hospice services. Receive and manage complex or sensitive information, responding to distressing situations in a calm, sympathetic, and supportive manner.

2. Complete assessments to establish patient need and link with internal hospice teams and other providers to arrange support to meet the need.

3. Liaise with local commissioners to assist in timely onward care home placements or appropriate packages of care on a daily basis.

4. Work proactively with the Therapies team to review equipment requirements throughout a patients involvement with Hospice services.

5. Conduct home visits for pre- IPU admission or review as required.

6. Support the Hospice@Home team by assisting them with their triage and transfer processes.

7. Attend and support IPU transfer meetings, bringing together relevant parties to expediate patient preference.

8. Work within and promote the Mental Capacity Act (2005) and its principles, including conducting Mental Capacity Assessments, identifying the needs for DOLs application and co-ordinating care in best interest situations.

9. Promote concepts of advance care planning (ACP) with patients prior to and on admission to support provision of care best aligns to their preferences.

10. Build, maintain and develop effective working partnerships with existing services and local resources, to develop connections and opportunities within the local Community. The post holder will need to ensure that they keep updated with relevant changes and

developments within the private, voluntary and health sectors.

11. Identify safeguarding concerns in a timely manner, work with the customer to identify personal outcomes and where necessary refer for further safeguarding enquiries.

12. Maintain high-quality data management by overseeing patient record systems across sites and, ensuring all information is accurate, up-to-date, and concisely recorded.

Person Specification

Experience

Essential

• Experience of working in a health or social care role which focuses on discharge and transfers of care from inpatient to community settings
• Understanding of data protection and confidentiality
• Excellent documentation and record keeping skills
• Experience of co-ordinating and prioritising own workload
• Good knowledge of community resources
• Good organisational skills
• Good problem-solving skills
• Experience of work with risk under the Mental Capacity Act

Desirable

• Experience of working within palliative care
• Experience of working within adult safeguarding procedures

Other

Essential

• Be prepared to assist with Hospice fundraising activities

Desirable

• Use of a car during working hours you must have business use on your car insurance

Personal

Essential

• Team player
• Self-motivated with an ability to deliver work within agreed timescales
• Ability to work flexibly and adapt to new demands
• Focused on patient need
• Calm under pressure, displaying confidentiality, tact and diplomacy

IT

Essential

• Good basic IT skills
• Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook)

Desirable

• Experience of using patient record systems

Communication

Essential

• Ability to interpret information requests and support data collection
• Good communication skills with demonstrable experience to communicate sometimes complex information to patients, families, colleagues, managers and external partners
• Able to handle and lead on sensitive discussions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Leonard's Hospice

Address

St. Leonards Hospice

185 Tadcaster Road

Dringhouses

York

YO24 1GL

United Kingdom

Employer's website

https://www.stleonardshospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Working as part of the Workforce, Education, Learning and Development (WELD) Team, the Internal Communications Lead will ensure staff and volunteers are informed, engaged and aligned with the Hospices mission, strategy and values. The role plays an important part in managing our Employer of Choice aspirations and supporting our employer brand working with all colleagues within the wider People team.

Main duties and responsibilities

Professional

1. Work with the WELD Manager to develop and implement a clear and engaging internal communications plan across a variety of channels.

2. Be proactive and respond to emerging and time-sensitive priorities in a professional and appropriate way.

3. Work closely with key stakeholders to get engaging content which aligns to the Hospices priorities.

4. Work with the Communications Team to ensure consistency in tone of voice and message in both internal and external messaging.

5. Proactively identify staff and volunteer stories that capture SLHs impact which can be used for different audiences such as recruitment and wellbeing.

6. Support key stakeholders with internal messaging around projects, service changes, tailoring messaging for different audiences.

7. Work alongside key departments to assist with the managing of internal channels such as the Hospices intranet and notice boards to maximise user engagement.

8. Work with the WELD Manager to create and analyse appropriate surveys.

9. Utilise data insights to improve and enhance the effectiveness of internal communications. Explore new tools to improve reach and engagement.

10. Undertake project work to support staff engagement and satisfaction levels, including wellbeing.

Person Specification

Personal

Essential

• A professional approach
• Work with discretion
• Ability to work individually and as part of a team
• Friendly and approachable
• Ability to work in a fast paced and varied environment and adapt quickly to changing briefs
• Enthusiasm and can do attitude

IT

Essential

• Strong IT skills
• Knowledge of Microsoft applications (Word, Excel, Powerpoint, Outlook)

Desirable

• Video skills, including the ability to film and edit

Qualifications

Essential

• Minimum education A Levels or equivalent Level 3 qualification

Desirable

• Educated to degree level
• Communications or marketing qualification

Communication

Essential

• Excellent verbal and written communication skills, including good grammar and the ability to translate messages into accessible plain English
• Strong stakeholder management and influencing skills
• Ability to communicate at all levels within the Hospice

Experience

Essential

• Proven experience in communications in a similar role
• Proven experience of successfully delivering communication campaigns
• Strong organisation and planning skills
• Ability to manage multiple priorities
• Strong copywriter
• Good attention to detail

Employer details

Employer name

St Leonard's Hospice

Address

St. Leonards Hospice

185 Tadcaster Road

Dringhouses

York

YO24 1GL

United Kingdom

Employer's website

https://www.stleonardshospice.org.uk/ (Opens in a new tab)