Job description

Job responsibilities

As part of Palliative Care Multi-Disciplinary Team, the post holder will deliver high quality professional care to patients and relatives within the Hospice and Community as needed. You will work closely with the Clinical Team to ensure we offer the highest standards of care, developing services to meet the changing needs of our patients.

Main Duties and Responsibilities

Responsibilities

To work with the Consultants in Palliative Medicine to deliver high quality palliative care.

Undertake medical assessment, diagnosis and management of patients in hospice / community.

Initiate appropriate medical care and prescribe appropriately in line with policies and guidelines.

Assess new planned and emergency admission patients and work with MDT to initiate appropriate investigations and treatment.

Any other medical duties in emergency situations.

Communication with patients relatives and carers regarding clinical condition and management plan. To be involved in family meetings as required.

To work as part of the MDT and communicate clearly with colleagues. To attend weekly Specialist Palliative Care MDT meeting.

Communicate unexpected changes in patients condition to Consultant in charge and, when required, to on call medical staff.

To generate a weekend handover medical report at end of week.

Participate in the St Michaels 1/5 non-resident first on-call rota on call rota with on-call consultant support.

Record clinical notes in a timely and accurate fashion.

Review and update drug records, working with the Pharmacist. Completion of TTO prescriptions and patient-held drug record cards.

Completion of death certificates and cremation certificates when required.

Co-ordinate with referrers and other healthcare professionals to ensure continuity of care.

Provide advice and teaching to members of the MDT and visiting professionals.

Participate in education events, in particular medical events.

To meet requirements of appropriate Royal College for CPD with involvement in CPD appropriate to speciality: Keeping up to date with medical developments, new drugs, treatments and medications, including complementary medicine relevant to palliative care.

Participate in annual appraisal and job plan review and revalidation process.

Personal and professional development

The post-holder will be required to keep himself/herself fully up-to date in their relevant area of practice and to be able to demonstrate this to the satisfaction of the Royal College of Physicians and the GMC. The post-holder will receive an annual appraisal by a Consultant in Palliative medicine as required by the GMC and fulfil the requirements necessary for Revalidation. Professional or study leave will be granted at the discretion of St. Michaels Hospice, in line with the prevailing Terms and Conditions of Service, to support appropriate study, postgraduate training activities, relevant CPD courses and other appropriate personal development needs. Support and guidance is available on site from the Consultant and colleagues, and through involvement in the training and development of clinical staff, the post holder will gain personal development opportunities. Regular clinical supervision will be provided.

Proposed job plan

Work sessions are based on P.A.s of 4hrs. The job plan will be reviewed regularly to ensure it still meets the need of both the service and the post holder. There is overlap between medical staff to ensure continuity of care and effective communication. A Consultant is always available for advice and support, in addition to regular patient rounds. The role will provide the post holder opportunities to work in the hospice, the community and in the hospital to gain experience of palliative medicine across a range of settings.

This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder.

Monday

Tuesday

Wednesday

Thursday

Friday

am

Hospice IPU

MDT

Hospice IPU

SPA

Hospice IPU

pm

Hospice IPU

Hospice IPU

Community

Community

Hospice IPU

Clinical governance

The post-holder will be expected to participate actively in clinical governance activities, including clinical audit, educational activities and quality improvement activities.

General Responsibilities

Work to maintain the values, vision and aims of St. Michaels Hospice.

Additional Duties In discussion with the line manager undertake work, as and when required, in support of St. Michaels Hospice as an organisation.

Public Relations Represent St. Michaels Hospice in the community and public domain as appropriate.

Undertake all statutory and mandatory training, as required.

Be conversant with and adhere to St. Michaels Hospice Policies and Procedures.

This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder.

Take responsibility for own personal safety and of others whilst at work. You will take appropriate action or report any concerns to address any health and safety issues that you or members of your team may be aware of.

This job description is an outline of the role and responsibilities. From time to time, due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

Person Specification

Qualifications

Essential

• MBBS or equivalent

Desirable

• Higher degree
• Diploma/MSc in Palliative Medicine

Experience

Essential

• At least two years post graduate experience, meeting Foundation 2 competencies or equivalent
• Background in General Practice or hospital medicine
• Experience of working with people who have life limiting illnesses.
• Working in a multi-professional team.

Desirable

• Experience of working within palliative medicine
• Experience within Oncology
• Experience in teaching

Skills, Knowledge, Abilities

Essential

• Evidence of an ability to communicate effectively and empathetically with patients, colleagues and staff at all levels
• Works in partnership with patients and practices shared decision making.
• The ability to work as part of a team, works well in MDT
• Able to prioritize patients according to their clinical needs.
• Good written and spoken English
• IT proficient
• Experience of audit
• Knowledge of the
• organisation of the NHS
• and the Governments
• agenda cancer, long term conditions and EOL Strategy and Quality markers
• IV cannulation

Desirable

• Advanced communications skills
• Teaching skills and training in teaching methods
• Experience of research
• Paracentesis, Pleural drainage, acupuncture, nerve blocks

Attitude, Aptitudes, Personal Characteristics

Essential

• Interest in palliative medicine
• Displays honesty and
• Integrity
• Self-motivated with good organisational and time management skills
• Ability to work under pressure and prioritise well and mange work related stress; able to adapt to rapidly changing situations
• Demonstrate a non-judgmental
• approach towards others
• Recognise personal limitations and willing to receive support
• Demonstrates punctuality, preparation and self-discipline

Desirable

• Desire to pursue palliative medicine as specialty
• Managing complex issues of confidentiality and ethics
• Ability to motivate and lead others
• Able to challenge decisions

Other requirements

Essential

• Full Registration with the GMC with the requirement to maintain
• Experience of working in the UK National Health Service
• Eligibility to work in the UK
• Professional indemnity insurance
• Satisfactory DBS check

Desirable

• Full UK Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Michael's Hospice (North Hampshire)

Address

Basil de Ferranti House

Aldermaston Road

Basingstoke

Hampshire

RG24 9NB

United Kingdom

Employer's website

https://www.stmichaelshospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

About Us

St Michaels Hospice supports and enables the community of Hastings and Rother to live well with dying, death and loss. Our services are provided via in-patient beds and at home and we also offer Wellbeing support, both out-patient and virtual.

We want to recruit and retain the most diversely talented people and have a workforce representative of our community.We aspire to be a place where everyone feels welcome; whether you are cared for or supported by us, employed by us, volunteer for us, or support us in any way. We recognise that being a diverse and inclusive organisation will enable us to achieve our vision of a kind, resilient and empowered community.

The Role

We are seeking a highly organised and proactive Personal Assistant to support the Medical Director across St Michaels Hospice, Hastings and Rother and St Wilfrids Hospice, Eastbourne. This is a key role that provides high-level administrative support to coordinate the Medical Directors priorities, stakeholder relationships and day-to-day activities across both organisations and with key external partners.

Working across two hospices, you will play a pivotal role in helping the Medical Director navigate differing organisational structures, governance processes, systems and ways of working. You will build effective relationships with colleagues and external partners, coordinate activity across a complex network of stakeholders and ensure information, actions and priorities are managed effectively.

Youll bring significant experience in a PA or senior administrative support role, with excellent Microsoft 365 skills, strong written communication and the ability to manage complex diaries, inboxes and meeting arrangements. You will be confident handling sensitive information, working across organisational boundaries and supporting the delivery of high-quality documentation and meeting processes. If youre a proactive team player who thrives in a fast-paced environment and enjoys bringing structure and coordination to complex environments, wed love to hear from you.

The role offers flexibility in working patterns and therefore requires a high level of professionalism, discretion and integrity.

Interview date: Friday 2nd October 2026.

Employee Benefit's

At St Michaels Hospice we offer a friendly, team orientated work environment a good pension scheme with the option to continue any existing NHS pension scheme membership, an Employee Assistance Programme (Benenden Healthcare), up to 33days annual leave plus bank holidays, subsidised employee meals and free refreshments, free parking, supportive supervision and a proactive Education Department to support with your development. Hospice employees also qualify for a Blue Light Card with access to a huge array of discounts.

If you would like to discuss the role in further detail please contact Jude Cornelius-Scott (Business Support & Change Manager), on 01424 445177 ext 170

If you have any questions regarding your application please do not hesitate to contact the Human Resources team on01424 457970or [email protected]

Please note CVs will not be accepted, unless candidates are unable to complete the application form due to a disability, in which case please contact theHR team.

Please note if a vacancy is part time the salary will be pro rata.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Michael's Hospice (Hastings & Rother)

Address

St Leonards on Sea

TN38 0LB

United Kingdom

Employer's website

https://stmichaelshospice.com/ (Opens in a new tab)

Job description

Job responsibilities

To work within the nursing and multi-professional team to ensure a high standard of care within the In-Patient Unit (IPU). Under the indirect supervision of the IPU Team Leader, to be able to organise own workload with regards to assessing patient needs, and in planning, implementation and evaluation of a programme of care. To practice evidence-based care that utilizes all available resources, taking into consideration the lifestyle, gender and cultural background of the patient and ensures involvement with their family, carers and significant others as per the patients wishes.

Person Specification

Qualifications

Essential

• Please see job description.

Desirable

• Please see job description.

Experience

Essential

• Please see job description.

Desirable

• Please see job description.

Please see job description.

Essential

• Please see job description.

Desirable

• Please see job description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Michael's Hospice (Hastings & Rother)

Address

St. Michaels Hospice

25 Upper Maze Hill

St. Leonards-on-sea

East Sussex

TN38 0LB

United Kingdom

Employer's website

https://stmichaelshospice.com/ (Opens in a new tab)

Job description

Job responsibilities

About Us

St Michaels Hospice supports and enables the community of Hastings and Rother to live well with dying, death and loss. Our services are provided via in-patient beds and at home and we also offer Wellbeing support, both out-patient and virtual.

We want to recruit and retain the most diversely talented people and have a workforce representative of our community.We aspire to be a place where everyone feels welcome; whether you are cared for or supported by us, employed by us, volunteer for us, or support us in any way. We recognise that being a diverse and inclusive organisation will enable us to achieve our vision of a kind, resilient and empowered community.

The role:

At St Michaels Hospice, we are committed to providing the highest quality of care to our patients and their families. As a member of our clinical team, you will have the opportunity to make a meaningful difference in the lives of those we serve.

We have an exciting opportunity for an enthusiastic, motivated and flexible Health Care Assistantto join our In Patient Unit.

As a key member of a skilled interdisciplinary team, you will support the holistic needs of patients, their families and carers. Working alongside our Registered Nurses and other healthcare professionals, you will deliver the highest standards of service, including compassionate and dignified care for patients at the end of life and those closest to them, ensuring that personal goals and priorities are fulfilled.

Employee Benefit's

At St Michaels Hospice we offer a friendly, team orientated work environment a good pension scheme with the option to continue any existing NHS pension scheme membership, an Employee Assistance Programme (Benenden Healthcare), up to 33days annual leave plus bank holidays, subsidised employee meals and free refreshments, free parking, supportive supervision and a proactive Education Department to support with your development. Hospice employees also qualify for a Blue Light Card with access to a huge array of discounts.

If you would like to discuss the role in further detail please contact Jo Pinder (Nurse Manager) on 01424 445177 ext 145.

If you have any questions regarding your application please do not hesitate to contact the Human Resources team on01424 457970or [email protected]

Please note CVs will not be accepted, unless candidates are unable to complete the application form due to a disability, in which case please contact theHR team.

Please note if a vacancy is part time the salary will be pro rata.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Michael's Hospice (Hastings & Rother)

Address

St Leonards on Sea

TN38 0LB

United Kingdom

Employer's website

https://stmichaelshospice.com/ (Opens in a new tab)

Job description

Job responsibilities

The Business Development Executive is responsible for generating and growing corporate income by building strong, mutually beneficial relationships with businesses across North Hampshire. The postholder will actively seek out new opportunities, build relationships from initial contact through to tailored proposals and agreed support, and help existing partners deepen and broaden their involvement with the Hospice. They will bring confidence, initiative and creativity to the role, developing new approaches and meaningful ways for businesses to support St. Michaels Hospice alongside more traditional fundraising activities.

Main Duties and Responsibilities

Business Development and Income Generation

• Work with the Community Engagement Lead to deliver the corporate fundraising strategy and achieve agreed gross income and activity targets.
• Take a proactive approach to researching, identifying and prioritising prospective corporate partners across North Hampshire, focusing activity where there is the strongest potential.
• Build and maintain a clear and well-managed pipeline of prospective and existing partnerships, with agreed next steps, timescales and consistent follow-up.
• Build upon contacts made through networking and outreach by arranging meetings, understanding business interests and developing tailored proposals that lead to income and wider support.
• Confidently present partnership ideas, make clear and appropriate asks, negotiate mutually beneficial arrangements and bring opportunities through to agreement.
• Take responsibility for maintaining momentum across new-business opportunities and ensuring agreed actions are followed through.

Networking, Sponsorship and Collaboration

• Be an active and visible representative of the Hospice within the local business community, confidently initiating conversations and developing new contacts.
• Represent the Hospice at business networks, corporate meetings and events, ensuring contacts receive timely and purposeful follow-up.
• Develop and deliver St. Michaels Hospice-led networking and corporate-engagement opportunities that generate new relationships, insight and business opportunities.
• Secure sponsorship for Hospice events and other agreed priorities by working with colleagues to develop relevant and appropriately valued proposals.
• Work collaboratively across Income Generation, Voluntary Services and other Hospice teams to identify opportunities and provide corporate supporters with a joined-up experience.
• Work with Marketing and Communications to produce compelling proposals, presentations, case studies, impact materials and appropriate corporate recognition.

Marketing & Communications

Work with the marketing team to create compelling proposals, presentations, and promotional materials for corporate partners.

Ensure recognition of corporate donors through social media, newsletters, and events.

Maintain accurate records of corporate donations and partnership agreements.

To actively support and promote the benefits of SMH to all our stakeholders.

Data, Reporting and Compliance

• Maintain accurate and timely records of prospective and existing relationships, communications, agreements and next actions on Raisers Edge and other agreed systems.
• Monitor income, pipeline value, progress and activity against agreed targets, providing clear reports and forecasts and identifying risks or opportunities at an early stage.
• Gather feedback and insight from businesses, evaluate activity and use learning to improve corporate opportunities and ways of working.
• Ensure corporate fundraising complies with relevant legislation, the Code of Fundraising Practice, data protection requirements, safeguarding procedures and Hospice policies.

Working arrangements

• Work flexibly to meet the needs of the Fundraising Department, including occasional evenings and weekends.
• Travel across North Hampshire and the surrounding area as required; a full driving licence and access to a car are essential.
• Plan and manage activity proactively, taking responsibility for following through on agreed actions and using initiative while seeking support or approval where appropriate.

General Responsibilities

Work to maintain the values, vision and aims of St. Michaels Hospice.

Additional Duties In discussion with the line manager undertake work, as and when required, in support of St. Michaels Hospice as an organisation.

Public Relations Represent St. Michaels Hospice in the community and public domain as appropriate.

Undertake all statutory and mandatory training, as required.

Be conversant with and adhere to St. Michaels Hospice Policies and Procedures.

This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder.

Take responsibility for own personal safety and of others whilst at work. You will take appropriate action or report any concerns to address any health and safety issues that you or members of your team may be aware of.

This job description is an outline of the role and responsibilities. From time to time, due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

Person Specification

Experience

Essential

• Relevant experience in business development, sales, recruitment, account management, corporate partnerships or fundraising
• A track record of building strong relationships and securing new business, income, partnerships or other tangible results
• Proactively identifying and approaching prospective clients, customers, partners or supporters and following opportunities through to an agreed outcome
• Building, managing and growing long-term customer, client, partner or supporter relationships
• Representing an organisation externally and building productive professional networks
• Using a CRM or similar system to record activity, manage follow-up and support reporting

Desirable

• Charity fundraising, corporate social responsibility, corporate partnerships or community investment experience
• Developing sponsorship packages, partnership proposals or pitches
• Experience in a hospice, healthcare or other purpose-led organisation
• Developing gifts in kind, volunteering or skills-based partnerships
• Public speaking or facilitating business events

Other requirements

Essential

• Full driving licence and use of own car
• Able to work evenings and weekends as required

Skills, Knowledge, Abilities

Essential

• Confident communication, networking, presentation and relationship-building skills, including making clear asks, negotiating and bringing opportunities through to agreement
• Ability to understand what motivates a business and identify opportunities of genuine value to both the business and the Hospice
• Creative thinking and sound judgement, including generating fresh ideas, developing realistic proposals and making a persuasive case for new approaches
• Highly organised, with a consistent approach to follow-up and the ability to manage multiple relationships from initial contact through to established partnership
• Clear and compelling written communication, including proposals, presentations and reports
• Ability to interpret pipeline and performance information and report progress accurately
• Competent use of Microsoft Office and CRM systems

Desirable

• Good ability to proof-read
• Experience of using Raisers Edge and Monday.com
• Knowledge of the Code of Fundraising Practice
• Understanding of corporate social responsibility or social-value priorities

Attitude, Aptitudes, Personal Characteristics

Essential

• Proactive, self-motivated and results-focused, with the confidence to initiate conversations, seek new business and take ownership
• Creative and curious, willing to champion well-considered ideas and turn agreed approaches into action
• Persistent and resilient when opportunities do not progress immediately
• Professional, credible and confident when representing the Hospice
• Collaborative and willing to share information and support colleagues
• Flexible and able to adapt to changing priorities
• Committed to equality, diversity and the values of St. Michaels Hospice

Other requirements

Essential

• Full driving licence and access to a car
• Ability to work occasional evenings and weekends as required
• Willingness to complete a satisfactory DBS check and other relevant pre-employment checks

Qualifications

Essential

• A good standard of written English and numeracy, demonstrated through qualifications or relevant experience.

Desirable

• Relevant qualification or professional development in business development, sales, marketing, account management or fundraising

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Michael's Hospice (North Hampshire)

Address

Millennium House

Priestley Road

Basingstoke

Hampshire

RG24 9NP

United Kingdom

Employer's website

https://www.stmichaelshospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Clinical Lead is responsible for providing visible, compassionate and effective operational leadership across St Michael's Hospice clinical services. The post holder will ensure the delivery of safe, effective and person-centred specialist palliative and end of life care whilst leading clinical governance, workforce development and service improvement.

Working closely with the Clinical Director, the Clinical Lead will translate organisational strategy into operational delivery, supporting clinical teams to continuously improve patient outcomes, staff experience and quality of care.

The post holder will act as a senior clinical leader, role model and ambassador for the Hospice, deputising for the Clinical Director as required.

Clinical Leadership

The Clinical Lead will provide visible, compassionate and professional leadership across all clinical services within St Michael's Hospice, promoting a culture where patients, families and carers consistently receive high-quality, safe and person-centred specialist palliative and end of life care. As a senior clinical leader, the post holder will inspire and support multidisciplinary teams to deliver care that reflects current evidence, national guidance and Hospice values. They will act as an expert clinical resource, supporting complex decision making, modelling exemplary professional practice and providing leadership during periods of clinical escalation. The post holder will work collaboratively with the Clinical Director to ensure the delivery of the Hospice's clinical strategy whilst maintaining operational oversight of day-to-day service delivery. They will deputise for the Clinical Director where appropriate and provide professional leadership across the organisation.

Operational Leadership

The Clinical Lead will provide operational leadership to ensure the effective, safe and efficient delivery of clinical services. They will support senior clinical managers in maintaining appropriate staffing levels, responding proactively to operational pressures and ensuring services remain responsive to changing patient needs. The post holder will line manage senior clinical staff, providing regular supervision, appraisal and professional support whilst promoting accountability, professional development and continuous improvement. They will foster collaborative working across all clinical departments, encouraging innovation and ensuring that teams work cohesively to deliver outstanding patient care.

Clinical Governance, Quality and Patient Safety

The Clinical Lead will have a key responsibility for promoting a culture of quality, safety and continuous improvement throughout clinical services. They will support the implementation of robust clinical governance systems, ensuring compliance with statutory requirements, CQC regulations, professional standards and Hospice policies. Working alongside the Quality and Governance Team, the post holder will oversee the investigation of incidents, complaints, safeguarding concerns and serious events, ensuring that learning is embedded into practice and improvements are implemented. They will promote reflective practice, support clinical audit programmes and contribute to organisational assurance through effective risk management and governance processes.

Workforce Development

The Clinical Lead will create an environment where staff are supported to develop professionally and personally, recognising that an engaged, skilled and compassionate workforce is fundamental to delivering excellent patient care. The post holder will identify leadership potential within teams, supporting succession planning, coaching and mentorship whilst ensuring staff have access to education, supervision and opportunities for professional development. They will promote staff wellbeing and psychological safety, encouraging open communication and creating a culture where staff feel valued, listened to and empowered to contribute to service improvement.

Service Development and Improvement

Working in partnership with the Clinical Director, the Clinical Lead will contribute to the ongoing development of Hospice services, ensuring they continue to meet the changing needs of patients and the wider healthcare system. The post holder will lead and support quality improvement initiatives, using patient feedback, clinical outcomes, national guidance and service data to identify opportunities for improvement. They will encourage innovation, challenge existing practice where appropriate and support the implementation of new ways of working that improve patient experience, clinical effectiveness and organisational sustainability.

Partnership Working

The Clinical Lead will develop and maintain effective working relationships with colleagues across health, social care and the voluntary sector to ensure integrated, seamless care for patients and families. They will represent St Michael's Hospice at internal and external meetings, contributing to system-wide developments in specialist palliative and end of life care and promoting the Hospice as a trusted and collaborative partner.

The post holder will work closely with commissioners, acute trusts, community providers, primary care and other hospices to strengthen partnerships that improve access to specialist palliative care and enhance patient outcomes.

Professional Responsibility

The Clinical Lead will maintain registration with the Nursing and Midwifery Council and practise in accordance with the NMC Code, maintaining professional competence through continuing professional development and reflective practice. As a senior leader, the post holder will uphold the values and reputation of St Michael's Hospice, demonstrating professionalism, integrity and compassion in all aspects of their work. They will ensure equality, diversity and inclusion underpin all decision making and contribute to creating an organisational culture where everyone is treated with dignity, respect and fairness.

General Responsibilities

Work to maintain the values, vision and aims of St. Michaels Hospice.

Additional Duties In discussion with the line manager to undertake work, as and when required, in support of St. Michaels Hospice as an organisation.

Public Relations To represent St. Michaels Hospice in the community and public domain, including social media, appropriately.

Undertake all statutory and mandatory training, as required.

To be conversant with and adhere to all St. Michaels Hospice Policies and Procedures.

Be responsible for upholding and promoting St. Michaels Hospice safeguarding policies, ensuring the safety and well-being of all individuals, and promptly reporting any concerns or incidents in accordance with established procedures.

This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder.

Take responsibility for own personal safety and of others whilst at work. You will take appropriate action or report any concerns to address any health and safety issues that you or members of your team may be aware of.

This job description is an outline of the role and responsibilities. From time to time, due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

Person Specification

Skills, Knowledge, Abilities

Essential

• Excellent clinical knowledge of specialist palliative and end of life care.
• Demonstrates visible, compassionate and inclusive leadership.
• Excellent communication, influencing and interpersonal skills.
• Ability to make sound clinical and operational decisions in complex situations.
• Strong understanding of clinical governance, risk management and regulatory requirements.
• Ability to analyse information and use data to improve services.
• Excellent organisational and prioritisation skills.
• Ability to lead, motivate and inspire multidisciplinary teams.
• Strong problem-solving and conflict resolution skills.
• IT literate with experience of electronic patient record systems and Microsoft Office applications.

Desirable

• Knowledge of current NHS strategy and policy relating to palliative and end of life care.
• Experience of quality improvement methodologies.
• Experience of project management.
• Experience of presenting reports to senior leadership or Board committees.

Qualifications

Essential

• Registered Adult Nurse (Level 1) with current NMC registration.
• Degree in Nursing or relevant healthcare subject.
• Evidence of postgraduate study or equivalent level of knowledge and experience.
• Evidence of continuing professional development.
• Leadership and management training or equivalent experience.

Desirable

• Master's degree or Master's level qualification in a relevant subject.
• Management qualification.
• Coaching, mentoring or teaching qualification.
• Non-Medical Prescribing qualification.

Experience

Essential

• Significant senior clinical experience within specialist palliative and end of life care.
• Experience of leading multidisciplinary clinical teams.
• Experience of operational management and workforce leadership.
• Experience of managing change and leading service improvement initiatives.
• Experience of clinical governance, quality improvement and patient safety.
• Experience of incident investigation, safeguarding and risk management.
• Experience of recruitment, appraisal, performance management and staff development.
• Experience of working collaboratively across organisational boundaries with health and social care partners.

Desirable

• Experience working within the hospice sector.
• Experience supporting or leading CQC inspections.
• Experience of business planning and resource management.
• Experience of implementing digital systems or service transformation programmes.

Attitude, aptitudes, personal characteristics

Essential

• Demonstrates compassion, professionalism and integrity.
• Passionate about delivering outstanding patient-centred care.
• Emotionally resilient with the ability to support others during challenging situations.
• Leads by example and acts as a positive role model.
• Adaptable, approachable and solutions focused.
• Committed to continuous learning and service improvement.
• Promotes equality, diversity and inclusion.
• Able to build credibility and positive working relationships across all levels of the organisation.
• Values openness, accountability and collaborative working.

Desirable

• Enthusiasm for innovation and service transformation.
• Coaching style of leadership.
• Experience of leading organisational cultural change.

Other requirements

Essential

• Ability to work flexibly to meet the needs of the service.
• Willingness to participate in the senior clinical on-call rota (if implemented).
• Ability to travel independently across Hospice sites and partner organisations.
• Commitment to mandatory training and maintaining professional registration.

Desirable

• Full UK driving licence and access to a vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Michael's Hospice (North Hampshire)

Address

Basil de Ferranti House

Aldermaston Road

Basingstoke

Hampshire

RG24 9NB

United Kingdom

Employer's website

https://www.stmichaelshospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Clinical Psychologist will lead the delivery and development of specialist psychological care within St Michaels Hospice. The postholder will provide highly specialist assessment, formulation and intervention for patients, families and carers, while also undertaking a strategic role in reviewing and expanding the hospices psychological and emotional wellbeing services. A key component of the role will be the design and implementation of a volunteersupported emotional wellbeing model, ensuring safe governance, training and supervision. The postholder will work collaboratively with Rowans Hospice to align service models, share learning and support consistent standards across both organisations.

Clinical Practice

The postholder will provide specialist psychological assessment and intervention for individuals and families experiencing complex emotional, psychological and existential distress associated with lifelimiting illness. They will work as part of the multidisciplinary team, offering consultation, reflective input and support to colleagues.

• Specialist assessment, formulation and evidencebased intervention
• Support for anticipatory grief, trauma, existential distress and bereavement
• Consultation to MDT colleagues and participation in clinical discussions
• Highquality clinical documentation and adherence to governance standards

Service Development and Leadership

Alongside clinical duties, the psychologist will lead a structured review of current psychological services and develop a forwardlooking model of care.

• Review and redesign of psychological and emotional wellbeing services

Development of evidence-informed psychological care pathways, including triage processes, thresholds for intervention and stepped levels of support, aligned with relevant guidance and best practice in palliative and end-of-life care.

Development of a volunteer emotionalsupport model, including referral, triage, allocation, escalation, governance, training, supervision and outcome-monitoring frameworks.

• Crosssite collaboration with Rowans Hospice to align pathways and standards
• Contribution to organisational strategy, quality improvement, audit and evaluation

Education, Training and Supervision

The postholder will support the development of psychological capability across the hospice workforce.

• Clinical supervision for psychological practitioners, counsellors and volunteers
• Delivery of training on psychological aspects of palliative and endoflife care
• Facilitation of reflective practice and staff wellbeing initiatives

General Responsibilities

Work to maintain the values, vision and aims of St. Michaels Hospice.

Additional Duties In discussion with the line manager to undertake work, as and when required, in support of St. Michaels Hospice as an organisation.

Public Relations To represent St. Michaels Hospice in the community and public domain, including social media, appropriately.

Undertake all statutory and mandatory training, as required.

To be conversant with and adhere to all St. Michaels Hospice Policies and Procedures.

Be responsible for upholding and promoting St. Michaels Hospice safeguarding policies, ensuring the safety and well-being of all individuals, and promptly reporting any concerns or incidents in accordance with established procedures.

This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder.

Take responsibility for own personal safety and of others whilst at work. You will take appropriate action or report any concerns to address any health and safety issues that you or members of your team may be aware of.

This job description is an outline of the role and responsibilities. From time to time, due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

Person Specification

Skills, Knowledge, Abilities

Essential

• Advanced skills in psychological formulation and intervention
• Strong understanding of psychological needs in palliative and end of life care
• Ability to develop clear care pathways, triage processes and thresholds for psychological intervention.
• Ability to design and deliver training and reflective practice
• Ability to use proportionate outcome, activity and quality measures to evaluate psychological provision and support service development.
• Excellent communication and influencing skills
• Ability to work autonomously and manage complex caseloads
• Knowledge of safeguarding, risk assessment and governance

Desirable

• Experience working across organisational boundaries

Qualifications

Essential

• HCPC registered Practitioner Psychologist (Clinical)
• Doctorate in Clinical Psychology (or equivalent)
• Evidence of ongoing professional development

Desirable

• Additional training in specialist therapeutic models (e.g., ACT, CFT, systemic practice)
• Training in supervision

Experience

Essential

• Significant post qualification experience working with adults with complex psychological needs
• Experience delivering specialist assessment, formulation and intervention
• Experience of service development, redesign or quality improvement
• Experience supervising psychological practitioners, trainees or volunteers
• Experience working within multidisciplinary healthcare teams

Desirable

• Experience in palliative care, oncology or long term conditions
• Experience developing volunteer based emotional support services
• Experience contributing to research, audit or evaluation

Attitude, aptitudes, personal characteristics

Essential

• Compassionate, person centred and reflective approach
• Emotional resilience and ability to work with distress and uncertainty
• Commitment to equity, diversity and inclusion
• Collaborative, flexible and adaptable
• Professional integrity and commitment to hospice values

Desirable

• Interest in staff wellbeing and reflective practice models

Other requirements

Essential

• Ability to travel independently across the hospice catchment area, with reasonable adjustments where appropriate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Michael's Hospice (North Hampshire)

Address

Basil de Ferranti House

Aldermaston Road

Basingstoke

Hampshire

RG24 9NB

United Kingdom

Employer's website

https://www.stmichaelshospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Senior Palliative Care Support Worker

Spinal Point Range: 7,8

(Plus, unsocial hours payments see below)

Hours: up to 37.5 hours per week

Department: Hospice Care Services

Location: St Michaels Hospice, Bartestree

Reports to: Hub Manager / Community Services Manager / Sister

Job Purpose: In and across all areas of St Michaels provision of Care. To deliver individualised, holistic palliative nursing care to patients and their families in their own homes/inpatient care setting to enhance their quality of life.

Planning (dependant on care setting)

• Co-ordinate the Palliative Care Support Workers activities e.g. patient allocation, meal planning.

• Manage the daily work pattern for Palliative Care Support Workers to ensure staffing is maintained.

• Contribute to safe deployment of staffing resources by completing the duty rota for both Senior and Palliative Care Support Workers; escalating to ward sister when complete.

• Manage the clinical consumable stock ordering process.

Leadership

• Contribute to the appraisal process for Palliative Care Support Workers where appropriate

• Provide support and guidance to new members of the team, sharing knowledge and skills

• Become Champions for Link Nurse Roles

Care Provision

• Provide individualised care to the patient and family members under the delegated direction of registered nurses, following care plans and risk assessment.

• Following appropriate training to undertake a range of clinical care interventions e.g. stoma care.

• Develop and utilise skills in decision-making to enhance patient care, working in an autonomous environment, where appropriate

• Perform simple dressing changes following care plan

• Contribute to clinical and health and safety risk assessments.

• Using discretion and judgement in emergency situations.

• Escalate changes in condition of patients/relatives to the nurse on duty.

• Provide emotional/psychological support to the patient and their family, identifying referrals to the wider hospice services.

• Ensure patients privacy and dignity are maintained at all times. Maintain a safe environment for both patients and staff

• Provide final care for the deceased patient

• Understand the complications/harm e.g. falls, pressure sores etc. that can be caused by patient immobility and contribute to the prevention of such complications.

• Helping with food preparation, ensuring dietary needs are meet and helping to feed patients when indicated

• Provide medication management up to and including tier 3, working within your own personal competency

• Be aware of the indications for use of syringe drivers

• Responsible for the timely disposal and documentation of clinical waste and laundry, appropriate to care setting

Communication

• Create and promote a positive image for the organisation.

• Communicate in a professional and effective manner, with an open and honest approach with internal and external health care professionals, patients, relatives and carers.

• Encourage patients/relatives/carers to express what is important to them to identify their needs, ensure that this information is recorded and informs the care plan.

• Recognise own limitations when offering emotional support.

• Contribute to the bereavement care offered to families, reporting any vulnerabilities to the registered nurse.

• Maintain patient confidentiality at all times.

• Promote awareness of child and adult protection issues and hospice policy.

• Be a team player, following guidelines and policies.

• Keep accurate records of the care provided.

• Working inter-professionally within the organisation.

• Provide volunteers with information to enable them to give appropriate care to patients and their visitors.

• Encourage user feedback

Health and Safety

• Act at all times to promote the safety and wellbeing of patients, relatives/carers, visitors and volunteers

• Be aware of patients that are at risk e.g. of falling and ways to prevent falls.

• Contribute to health and safety risk assessments and actions as required.

• Follow the incident reporting process.

• Follow policies of dress code to enable safe practice and ensure infection control is adhered too.

• Ensure the environment is free from hazards and all nursing equipment is clean, in good working order, safety and appropriately used and stored

• Safe storage and use of hazardous substances according to COSHH (Control of Substances Hazardous to Health) regulations.

• Report faulty equipment to the facilities team using the WAM system

• Adhere to all of SMH policies and procedures

Education

• Attend mandatory training and service training opportunities.

• Develop and maintain own knowledge and skills in palliative care.

• Undertake an appraisal and personal development review annually; considering aspirations for the future with a long-term goal; utilising education facilities offered at the hospice to enhance learning opportunities.

• Act as a mentor and role model to new staff members.

Person Specification

1) Specialist Knowledge and Experience

Essential

• Experience of delivering hands on care for people requiring palliative care

• NVQ Level 3 in care or equivalent

• Experience of dealing with challenging situations

• Basic IT skills

• Dependant on care setting, be in possession of a full UK driving licence, be over 21 and have held a full licence for 12 months.

Desirable

• Care Certificate

• Previous experience of providing care in the community

2) Skills and Behaviours

Leadership: Motivates and empowers others in order to reach organisational goals.

Team Working: Fits in with the team. Develops effective and supportive relationships with colleagues.Is considerate towards them and creates a sense of team spirit.

Patient Focus: Puts the patient first, works hard to meet their needs and look after their interests.

Relating to others: Quickly builds rapport and easily establishes relationships. Relates well to different types of people, listens and gets on with them.

Planning and organising: Organises own time effectively. Prioritises work load.

Communication: Speaks clearly, fluently and demonstrates active listening.

Reliability: Follows direction from supervisors and respect policies and procedures. Show commitment to the organisation and task completion.

Resilient: Remains calm and self-controlled under pressure. Reacts well to change and stays positive despite setbacks. Keeps difficulties in perspective.

3) Special Conditions

• This post is conditional to an enhanced Disclosure and Barring Service Check.

• Requirement to work evenings, weekends and nights.

• Dependant on care setting may be prepared to travel throughout county.

• Unsocial hours payments:

• Saturdays Payment at basic salary + 33.33%

• Sundays Payment at basic salary + 66.66%

• Bank Holidays Payment at basic salary + 66.66%

• Nights Payment at basic salary + 33.33%

Our values

What matters to you is whats important to us

To ensure we deliver upon this every day, we empower people to work collaboratively to reach thebest possible decisions, realise them in thebest possible wayand at thebest possible time.

We value:

• Knowledge, judgment, and kindness in reaching thebest possible decisions

• Courage, integrity, and passion in realising those decisions in thebest possible way

• Honesty, empathy, and determination in doing so at thebest possible time.

Living our values influencesthe way we behave. The way we behave informsthe way we do things. The way we do things isthe St Michaels way

Equal Opportunities Statement

At St Michaels Hospice we are committed to an equal opportunities approach in everything we do. This means that we seek to ensure anyone connected with St Michaels, from patients and families through to donors, supporters, volunteers and staff are treated fairly, appropriately and with dignity and respect.

Person Specification

Qualifications

Essential

• NVQ Level 3 in care or equivalent
• Basic IT skills
• Be in possession of a full UK driving licence, be over 21 and have held a full licence for 12 months.

Desirable

• Care Certificate

Experience

Essential

• Experience of delivering hands on care for people requiring palliative care
• Experience of dealing with challenging situations

Desirable

• Previous experience of providing care in the community

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Michael’s Hospice

Address

St Michael's Hospice

Hereford

HR1 4HA

United Kingdom

Employer's website

https://www.st-michaels-hospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Registered Nurse Spinal Point Range: 13,15,18 (Plus, unsocial hours payments see below) Hours: 37.5 hours per week Department: Patient Services Location: St Michaels Hospice, Bartestree Reports to: Senior Registered Nurse Job Purpose: To deliver high quality palliative and end of life nursing care to patients and their families Responsibility Areas: Care Provision Using clinical judgement to plan, implement and evaluate holistic care for patients with complex palliative needs. To ensure nursing practice is evidence based. Administer medications adhering to NMC and hospice policies. Verify death, complete care after death and orchestrate the removal of deceased patients from the Hospice. Provide specialist advice on symptom management to GPs or other professionals, patients and families within sphere of competence. To act as a link nurse in selected specialism e.g. diabetes. To understand the breadth of Hospice services and those offered by external agencies and signpost patients and families appropriately Ensure and maintain patient dignity and confidentiality at all times in line with NMC Code of Conduct and Hospice policy. Promote a rehabilitative palliative care approach enabling people to live fully until they die. Planning Delegate activities for Heath Care Assistants and Senior Health Care Assistants for specific patients on a shift by shift basis. Manage and prioritise own workload according to patient and family need; in the absence of senior nursing colleagues co-ordinate and manage workload across the team. Undertake risk assessments, document these and implement risk reducing measures escalating to senior colleagues as appropriate. Is proactive in ensuring hospice skills, expertise and professional resources e.g. multi-disciplinary team discussions and review meetings, are used to best effect to ensure the appropriate and timely response to patients. To participate in the admission and bed allocation process in the absence of senior nursing colleagues. To plan timely patient discharge from admission. Communication Communicate and liaise with relatives and carers regarding patient status, understanding the sensitivities and complexities of each situation. Provide accurate written and verbal holistic reports in line with the Hospice and Nursing and Midwifery Council (NMC) guidance to colleagues during handover on patient condition, including any concerns or changes. Encourage patients/relatives/carers to express what is important to them, to identify their needs, to ensure that this information is recorded and informs the care plan. Promote collaborative working and effective communication between all members of the multidisciplinary team. Ensure the nursing voice is represented in ethical decision making. Recognise own limitations when offering emotional support. Respond to complaints in line with Hospice policy, escalating as appropriate. Promote awareness of child and adult protection issues policy and guidelines. Professional Leadership Act as a role model in all aspects of clinical and non-clinical nursing practice. To provide formal and informal clinical supervision, support and mentorship. To deliver informal and formal training sessions for staff and others. Provide volunteers with information required to enable them to give appropriate care to patients and their visitors. Deputise in the absence of the senior nursing colleagues. Quality, Improvement, Audit and Research. To contribute to audits and evaluation of work in order to develop and improve palliative/end of life care for patients and their carers. To embrace quality improvement initiatives and to deliver evidence-based service development projects. Facilitates and participates in reflective reviews of palliative care. Ensure clinical incidents /near misses are recorded and managed in a timely manner and take action to minimise risk. Health and Safety Act at all times to promote the safety and wellbeing of patients, visitors and volunteers. Ensure the environment is free from hazards and all nursing equipment is clean, in good working order, safely and appropriately used and stored. Responsible for the timely disposal and documentation of clinical waste and Laundry. Safe storage and use of hazardous substances according to COSHH regulations. Checking building, ensuring that environment is clean and tidy. Be aware of own limitations and when to seek advice and help. Adhere to the Infection control practices on the Inpatient unit. Adhere to the safe storage of medicines and hazardous substances policy and processes. Person Specification 1) Specialist Knowledge and Experience Essential Registered Nurse Experience and broad knowledge of general nursing care Knowledge of national and local health initiatives Keyboard basic IT functions Desirable Advanced Communication Skills course attendance Experience and knowledge of specialist palliative care Specialist palliative care qualification Teaching and mentorship qualification 2) Skills and Behaviours Planning and organising: Organises own time effectively and creates own work schedules. Prioritises and prepares in advance. Sets realistic time-scales. Interpersonal sensitivity: Sensitive handling of difficult information and situations. Respects and works well with others. Demonstrates active listening. Communication: Speaks clearly, fluently and in an engaging manner to both individuals and groups. Writes in a clear and concise manner, using appropriate style and language for the reader. Personal motivation: Shows enthusiasm and commits to work hard. Problem solving: Analyses issues and breaks them down into their component parts. Makes systematic and rational judgements based on relevant information. Flexibility: Successfully adapts to changing demands and conditions. Resilience: Challenges culture, practice or attitude. Maintains effective work behaviour in the face of set-backs or pressure. Remains calm, stable and in control of themselves. 3) Special Conditions This post is conditional to an enhanced Disclosure and Barring Service (DBS) Check. Requirement to work shifts including rotation/unsocial hours, weekends and Bank holidays: Long days: 7.30am 8:00pm Nights: 7:30pm- 8:00am Earlies:7:30am 3:00pm Twilights: 4:00pm 10:00pm Unsocial hours payments: Saturdays Payment at basic salary + 33.33% Sundays Payment at basic salary + 66.66% Bank Holidays Payment at basic salary + 66.66% Nights Payment at basic salary + 33.33% Requirement to work flexibly in order to cover shifts according to the needs of the service. Able to meet the moving and handling requirements of the job with any aids or adaptions that may be required Our values Respect, dignity and the privacy of our patients and families always come first Compassion and respect towards each other People are at the heart of everything we do Transparency and candour Collaborative working and a common-sense approach Equal Opportunities Statement At St Michaels Hospice we are committed to an equal opportunities approach in everything we do. This means that we seek to ensure anyone connected with St Michaels, from patients and families through to donors, supporters, volunteers and staff are treated fairly, appropriately and with dignity and respect. January 2024

Person Specification

Qualifications

Essential

• Valid NMC Registration

Desirable

• Advanced Communication Skills course attendance
• Teaching and mentorship qualification
• Specialist palliative care qualification

Experience

Essential

• Experience and broad knowledge of general nursing care
• Knowledge of national and local health initiatives

Desirable

• Experience and knowledge of specialist palliative care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Michael’s Hospice

Address

St Michael's Hospice

Hereford

HR1 4HA

United Kingdom

Employer's website

https://www.st-michaels-hospice.org.uk/ (Opens in a new tab)