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Showing 11 results
Trainee Psychological Wellbeing Practitioner
North Hampshire Urgent Care
North East England
GBP 0 - 28,392 per year
Psychologist
Job summary We have an exciting opportunity for a Trainee Psychological Wellbeing Practitioner (Trainee PWP) to join our team.
2 day(s) ago
Trainee Psychological Wellbeing Practitioner
North Hampshire Urgent Care
North East England
GBP 0 - 28,392 per year
Psychologist
Job summary We have an exciting opportunity for a Trainee Psychological Wellbeing Practitioner (Trainee PWP) to join our team.
2 day(s) ago
Child Death Review Nurse - Band 7
Surrey and Sussex ICB
North East England
GBP 49,387 - 56,515 per year
Registered Nurse/RN
Job summary The key responsibilities of the postholder are to: Support the Child Death Review Partnerships in Surrey and Sussex in meeting their statutory du...
3 day(s) ago
Child Death Review Nurse - Band 7
Surrey and Sussex ICB
North East England
GBP 49,387 - 56,515 per year
Registered Nurse/RN
Job summary The key responsibilities of the postholder are to: Support the Child Death Review Partnerships in Surrey and Sussex in meeting their statutory du...
3 day(s) ago
Trainee High Intensity Therapist
North Hampshire Urgent Care
North East England
GBP 0 - 39,959 per year
Support Staff
Job summary TalkPlus is recruiting a High Intensity Trainee CBT Therapist within our NHS Talking Therapies service.
7 day(s) ago
Trainee High Intensity Therapist
North Hampshire Urgent Care
North East England
GBP 0 - 39,959 per year
Support Staff
Job summary TalkPlus is recruiting a High Intensity Trainee CBT Therapist within our NHS Talking Therapies service.
7 day(s) ago
Contracts Manager Non-Clinical
Surrey and Sussex ICB
North East England
GBP 49,387 - 56,515 per year
Dietician
Job summary Together, we have an ambitious vision for improving health and care services across Surrey and Sussex.
11 day(s) ago
Contracts Manager Non-Clinical
Surrey and Sussex ICB
North East England
GBP 49,387 - 56,515 per year
Dietician
Job summary Together, we have an ambitious vision for improving health and care services across Surrey and Sussex.
11 day(s) ago
Learning Disability and Autism Programme/MH S117 Lead Practitioner
Surrey and Sussex ICB
North East England
GBP 49,387 - 56,515 per year
GP/General Practitioner
Job summary The key responsibilities of the postholder are to:oParticipate in, chair and be the identified team lead for Care and Treatment Reviews (CTR) and...
11 day(s) ago
Learning Disability and Autism Programme/MH S117 Lead Practitioner
Surrey and Sussex ICB
North East England
GBP 49,387 - 56,515 per year
GP/General Practitioner
Job summary The key responsibilities of the postholder are to:oParticipate in, chair and be the identified team lead for Care and Treatment Reviews (CTR) and...
11 day(s) ago
Pharmacy Technician for Neighbourhoods (Sussex)
Surrey and Sussex ICB
Surrey, East and West Sussex, South East England
GBP 32,073 - 39,043 per year
Radiographer
Job summary The ICB works in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million p…
1 day(s) ago
Pharmacy Technician for Neighbourhoods (Sussex)
Surrey and Sussex ICB
Surrey, East and West Sussex, South East England
GBP 32,073 - 39,043 per year
Radiographer
Job summary The ICB works in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million p…
1 day(s) ago
Qualified High Intensity Therapist
North Hampshire Urgent Care
Inner London, Greater London
GBP 49,387 per year
Radiographer
Job summary An exciting opportunity has arisen for a qualified High Intensity CBT therapist to join the TalkPlus team.
1 day(s) ago
Qualified High Intensity Therapist
North Hampshire Urgent Care
Inner London, Greater London
GBP 49,387 per year
Radiographer
Job summary An exciting opportunity has arisen for a qualified High Intensity CBT therapist to join the TalkPlus team.
1 day(s) ago
Learning Disability and Autism Programme & MH S117 Practitioner
Surrey and Sussex ICB
Inner London, Greater London
GBP 39,959 - 48,117 per year
Radiographer
Job summary Are you an experienced NHS professional with a strong understanding of commissioning, Section 117 aftercare and partnership working?
14 day(s) ago
Learning Disability and Autism Programme & MH S117 Practitioner
Surrey and Sussex ICB
Inner London, Greater London
GBP 39,959 - 48,117 per year
Radiographer
Job summary Are you an experienced NHS professional with a strong understanding of commissioning, Section 117 aftercare and partnership working?
14 day(s) ago
GP Clinical Lead - Frimley Park Hospital UTC
North Hampshire Urgent Care
Inner London, Greater London
GP/General Practitioner
Job summary North Hampshire Urgent Care (NHUC) is seeking an accomplished General Practitioner (GP) to provide senior clinical leadership for its co-located Ur…
18 day(s) ago
GP Clinical Lead - Frimley Park Hospital UTC
North Hampshire Urgent Care
Inner London, Greater London
GP/General Practitioner
Job summary North Hampshire Urgent Care (NHUC) is seeking an accomplished General Practitioner (GP) to provide senior clinical leadership for its co-located Ur…
18 day(s) ago
Assistant Operations Manager
North Hampshire Urgent Care
Inner London, Greater London
GBP 32,073 per year
Radiographer
Job summary Are you an organised and proactive leader looking to make a real difference in urgent healthcare services?
18 day(s) ago
Assistant Operations Manager
North Hampshire Urgent Care
Inner London, Greater London
GBP 32,073 per year
Radiographer
Job summary Are you an organised and proactive leader looking to make a real difference in urgent healthcare services?
18 day(s) ago
Complex Case Management Practitioner
Surrey and Sussex ICB
Surrey, East and West Sussex, South East England
GBP 39,959 - 48,117 per year
Radiographer
Job summary The ICB works in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million p…
18 day(s) ago
Complex Case Management Practitioner
Surrey and Sussex ICB
Surrey, East and West Sussex, South East England
GBP 39,959 - 48,117 per year
Radiographer
Job summary The ICB works in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million p…
18 day(s) ago
Trainee Psychological Wellbeing Practitioner
North Hampshire Urgent Care View all jobs
Posted 2 day(s) ago
Reference: 2374676
Job summary
We have an exciting opportunity for a Trainee Psychological Wellbeing Practitioner (Trainee PWP) to join our team.
Our dedicated Psychological Well-being Practitioners offer a range of psychological therapies & services to treat and support people in their recovery. TalkPlus is committed to developing staff to reach their full potential.
Depending on the amount of applications, first stage interviews may be held online on the 4th or 5th November 2026. If successful post first stage, second interviews will be held face to face in our offices in Farnborough on the 10th November 2026.
If we receive a very high volume of applications, we may close the advert early.
Main duties of the job
This is a training role within the NHS talking therapies service. The post-holder will work within the talking therapies service providing high volume, low intensity interventions whilst undertaking a programme of training for this role. The training post will equip the postholder to provide a range of cognitive behavioural therapy (CBT) based self-management interventions to clients with anxiety and depression. The post-holder will attend all taught and self-study days required by The University as specified within the National Low Intensity curriculum and work in the service for the remaining days of the week using their newly developed skills.
The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.
This is a training role within the NHS talking therapies programme and the trainee will take an active role in the service.
About us
NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.
SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.
TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.
NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.
NHUC is not currently a licensed sponsorship employer. As such, we are only able to progress candidates who can demonstrate an existing right to work in the UK at the time of application.
Details
Date posted
30 September 2026
Pay scheme
Other
Salary
£28,392 a year
Contract
Training
Duration
1 years
Working pattern
Full-time, Flexible working
Reference number
U0077-26-0021
Job locations
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Job description
Job responsibilities
CLINICAL
- Accept referrals via agreed protocols within the service.
- Assess and support people with a common mental health problem in the self-management of their recovery.
- Undertakes patient-centred assessments which identify areas where the person wishes to see change and/or recovery and makes an accurate assessment of safety to self and others.
- Make decisions on suitability of new referrals, adhering to the services referral protocols, refers patients where Talkplus is not the most suitable service on to the relevant service or back to the referral agent as necessary or steps-up the persons treatment to high intensity psychological therapy.
- Provide a range of information and support for evidence based high-volume low-intensity psychological treatments. This will include 1-1 guided self-help via face to face, telephone, video or instant messaging as well as computerised CBT (Silvercloud). To also co-facilitate Step 2 courses with qualified PWPs.
- Adhere to an agreed number of clinical sessions per week to minimise waiting times and ensure treatment delivery remains accessible and convenient.
- Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
- Complete all requirements relating to data collection within the service.
- Keep coherent records of all clinical activity in line with service protocols and use these records and clinical outcome data in clinical decision making.
- Work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
- To liaise and refer to other mental health agencies as and when required.
- Assess and integrate issues surrounding work and employment into the overall therapy process, working alongside employment advisors (Waythrough) within the service.
- To operate at all times from an inclusive values base which promotes recovery and recognises and respects diversity.
TRAINING AND SUPERVISION
- Attend and fulfil all the requirements of the training element of the post including practical, academic and practice-based assessments.
- Apply learning from the training programme (from university and service training) in clinical practice
- Receive supervision from educational providers in relation to course work to meet the required standards.
- Prepare and present clinical information for all patients on their caseload to clinical case management supervisors within the service on an agreed and scheduled basis, to ensure safe practice and the clinical governance obligations of the worker, supervisor and service are delivered.
- Respond to and implement supervision suggestions by supervisors in clinical practice.
- Engage in and respond to personal development supervision to improve competencies and clinical practice.
- To partake in live supervision (shadowing) with qualified practitioners and to reflect on personal as well as others practice aiding development and meet university competencies.
PROFESSIONAL
- Ensure the maintenance of standards of practice according to the employer and any regulating bodies. Keep up to date on new recommendations/guidelines set by the department of health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence).
- Adhere to Talkplus Confidentiality policy at all times
- Ensure clear objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development.
- Participate in individual performance reviews and respond to agreed objectives.
- Keep up to date all records in relation to Continuous Professional Development and maintain up to date knowledge of service developments.
- Attend relevant conferences/workshops in line with identified professional objectives.
- To work towards PWP registration it is a mandatory part of employment for Qualified PWPs to register with either the British Psychological Society (BPS) or the British Association of Cognitive and Behavioural Psychologists (BABCP) for PWP registration. The cost of this registration is met by the individual staff member and will be required as part of maintaining their contract of employment.
GENERAL
- To contribute to the development of best practice within the service.
- To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.
- All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public.
- All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies.
- All employees have a responsibility to prevent abuse and neglect and report concerns.
- It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
- This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.
- To work from a Talkplus Premises at least 2 days a week
Job description Job responsibilities CLINICAL Accept referrals via agreed protocols within the service. Assess and support people with a common mental health problem in the self-management of their recovery. Undertakes patient-centred assessments which identify areas where the person wishes to see change and/or recovery and makes an accurate assessment of safety to self and others. Make decisions on suitability of new referrals, adhering to the services referral protocols, refers patients where Talkplus is not the most suitable service on to the relevant service or back to the referral agent as necessary or steps-up the persons treatment to high intensity psychological therapy. Provide a range of information and support for evidence based high-volume low-intensity psychological treatments. This will include 1-1 guided self-help via face to face, telephone, video or instant messaging as well as computerised CBT (Silvercloud). To also co-facilitate Step 2 courses with qualified PWPs. Adhere to an agreed number of clinical sessions per week to minimise waiting times and ensure treatment delivery remains accessible and convenient. Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate. Complete all requirements relating to data collection within the service. Keep coherent records of all clinical activity in line with service protocols and use these records and clinical outcome data in clinical decision making. Work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach. To liaise and refer to other mental health agencies as and when required. Assess and integrate issues surrounding work and employment into the overall therapy process, working alongside employment advisors (Waythrough) within the service. To operate at all times from an inclusive values base which promotes recovery and recognises and respects diversity.TRAINING AND SUPERVISION Attend and fulfil all the requirements of the training element of the post including practical, academic and practice-based assessments. Apply learning from the training programme (from university and service training) in clinical practice Receive supervision from educational providers in relation to course work to meet the required standards. Prepare and present clinical information for all patients on their caseload to clinical case management supervisors within the service on an agreed and scheduled basis, to ensure safe practice and the clinical governance obligations of the worker, supervisor and service are delivered. Respond to and implement supervision suggestions by supervisors in clinical practice. Engage in and respond to personal development supervision to improve competencies and clinical practice. To partake in live supervision (shadowing) with qualified practitioners and to reflect on personal as well as others practice aiding development and meet university competencies.PROFESSIONAL Ensure the maintenance of standards of practice according to the employer and any regulating bodies. Keep up to date on new recommendations/guidelines set by the department of health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence). Adhere to Talkplus Confidentiality policy at all times Ensure clear objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development. Participate in individual performance reviews and respond to agreed objectives. Keep up to date all records in relation to Continuous Professional Development and maintain up to date knowledge of service developments. Attend relevant conferences/workshops in line with identified professional objectives. To work towards PWP registration it is a mandatory part of employment for Qualified PWPs to register with either the British Psychological Society (BPS) or the British Association of Cognitive and Behavioural Psychologists (BABCP) for PWP registration. The cost of this registration is met by the individual staff member and will be required as part of maintaining their contract of employment.GENERAL To contribute to the development of best practice within the service. To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services. All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public. All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies. All employees have a responsibility to prevent abuse and neglect and report concerns. It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties. This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development. To work from a Talkplus Premises at least 2 days a week
Person Specification
Knowledge, Communications, Interpersonal and Personal Skills
Essential
- Proficient in using standard office software (e.g., Microsoft Office, email, databases) and role-specific systems or platforms.
- Flexible in approach to the needs of the service and responsive to change
- Understands and supports principles of equality, diversity, and inclusion in the workplace.
- Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines
- Works effectively as part of a team, supports colleagues, and contributes to shared goals.
- Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism.
- Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability.
- Able to develop good therapeutic relationships with clients
- Demonstrates high standards in written communication
- Able to write clear reports and letters.
- Demonstrates an understanding of anxiety and depression and how it may present in Primary Care
- Demonstrates an understanding of role of the PWP, NHS talking therapies and stepped care model
- High level of enthusiasm and motivation.
- Able to attend a one day per week at training course
- Able to complete academic components of the course
- Able to integrate training into practice
- Ability to use clinical supervision and personal development positively and effectively
- Ability to work under pressure
- Regard for others and respect for individual rights of autonomy and confidentiality
- Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision
- The ability to travel to locations throughout the catchment area
- Ability to work evenings and weekends as required
Desirable
- Experience of using computerised patient management systems
- Received training (either formal of through experience) and carried out safety assessments within scope of practice
- Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health
- Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post
- Fluent in languages other than English and to use this within practice
Experience
Essential
- Experience of working in a healthcare setting preferably with those with mental health problems for at least 2 years
- Ability to manage own caseload and time
Desirable
- Experience of working in Primary Care Services
- Worked in a service with agreed targets in place demonstrating clinical outcomes
Qualifications
Essential
- UK 2.2 Honours degree (post graduate route)
- or
- Level 5 qualification (e.g. foundation degree) (graduate route)
- A qualification under this may be considered depending on the outcome of an entry essay set by the university
Desirable
- Training in nursing, social work, occupational therapy, counselling or a psychological therapy.
- Psychology or other health related undergraduate degree.
- Psychology or other health related postgraduate degree
Person Specification Knowledge, Communications, Interpersonal and Personal Skills Essential Proficient in using standard office software (e.g., Microsoft Office, email, databases) and role-specific systems or platforms. Flexible in approach to the needs of the service and responsive to change Understands and supports principles of equality, diversity, and inclusion in the workplace. Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines Works effectively as part of a team, supports colleagues, and contributes to shared goals. Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism. Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability. Able to develop good therapeutic relationships with clients Demonstrates high standards in written communication Able to write clear reports and letters. Demonstrates an understanding of anxiety and depression and how it may present in Primary Care Demonstrates an understanding of role of the PWP, NHS talking therapies and stepped care model High level of enthusiasm and motivation. Able to attend a one day per week at training course Able to complete academic components of the course Able to integrate training into practice Ability to use clinical supervision and personal development positively and effectively Ability to work under pressure Regard for others and respect for individual rights of autonomy and confidentiality Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision The ability to travel to locations throughout the catchment area Ability to work evenings and weekends as required Desirable Experience of using computerised patient management systems Received training (either formal of through experience) and carried out safety assessments within scope of practice Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post Fluent in languages other than English and to use this within practice Experience Essential Experience of working in a healthcare setting preferably with those with mental health problems for at least 2 years Ability to manage own caseload and time Desirable Experience of working in Primary Care Services Worked in a service with agreed targets in place demonstrating clinical outcomes Qualifications Essential UK 2.2 Honours degree (post graduate route) or Level 5 qualification (e.g. foundation degree) (graduate route) A qualification under this may be considered depending on the outcome of an entry essay set by the university Desirable Training in nursing, social work, occupational therapy, counselling or a psychological therapy. Psychology or other health related undergraduate degree. Psychology or other health related postgraduate degree
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Hampshire Urgent Care
Address
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Employer's website
https://www.nhuc.co.uk/ (Opens in a new tab)
Employer details
Employer name
North Hampshire Urgent Care
Address
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Employer's website
https://www.nhuc.co.uk/ (Opens in a new tab)
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Posted 3 day(s) ago
Reference: 2371802
Job summary
The key responsibilities of the postholder are to:
- Support the Child Death Review Partnerships in Surrey and Sussex in meeting their statutory duties as detailed in Child Death Review Statutory and Operational Guidance: England (HM 2018) and Working Together (2026) to support the continual improvement of the child death review partnership and safeguarding children's agenda.
- Work in collaboration with the Child Death lead nurse, Head ofChildren in Care, Child Death& SEND, Designated Professionals and wider ICB teams,as well as external system partners includingPolice, Named Professionals in Safeguarding, Paediatric Staff,Public Health, Local Authorities,Child Death Overview Panel, chair, manager and other professionals, bereaved families and the voluntary sector to ensure an effective and appropriate response to expected and unexpected deaths of children under the age of 18 years old.
- Provide effective supervision,adviceand support in cases of child death, promoting quality standards of practice.
- Work with provider Trusts and other partners to ensure the Child Death review process isfollowedand the relevant meetings areconvenedand chaired by the relevant agency.
The post holder maybe requiredto carry out other duties asrequired, in line with their skills and experience.
Main duties of the job
People Management and Leadership
- Linemanagement responsibility.
- Responsible for the day-to-day range of staff management matters, including appraisals, staff development, recruitment, and addressing any disciplinary and performance matters.
- Lead in the coordination of training, development,and recruitment activity across theteam.
Communication and relationships
- Motivates andencouragescollaborative working to improve services/performance where theremay be resistance to change.
- Effectively communicate complex or contentious informationto staff and other stakeholders, using effective negotiating, persuasive, motivational and reassurance skills.
- Present project information and issues, explaining complexities, to a wide range of internal and external stakeholders.
- Negotiate complex business plans and co-ordination across service/agencies,addressingchallenges with reluctant audiences.
- Nurture key relationships andmaintainnetworks internally and externally, including national networks.
About us
The Integrated Care Board (ICB) has the responsibility to decide whathealth services are needed in Surrey and Sussex and set out how they'll be provided, making sure hospitals, primary care, and other services work together, rather than in silos, for the benefit of everyone in the community. NHS Surrey Heartlands and Sussex ICB achieve this byworking in partnership with local health and care organisations, staff, patients, carers,familiesand the public, to support three million people across Surrey and Sussex to live healthier lives.
Together, we have an ambitious vision for improving health and care services across Surrey and Sussex.We are working to:
- Improve health and care outcomes for everyone, with a focus on preventing ill health and proactive care.
- Tackle inequalities to reduce unfair gaps in access, experience, and outcomes.
- Get better value from our services by enhancing productivity and value for money.
- Support local communities to grow and thrive through social and economic development.
We also work with NHS trusts and organisations which deliver healthcare services through developing Provider Collaboratives to improve healthcare pathways, so local people experience better care and outcomes.
To achieve this, we need a team of people who can think beyond organisational boundaries, strong collaborators who can navigate complexity, challenge constructively, and keep communities at the centre of decisions.
Details
Date posted
29 September 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£49,387 to £56,515 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
146-SS-8202736-4
Job locations
Sackville House
Lewes
BN7 2FZ
United Kingdom
Job description
Job responsibilities
The job description and person specification may be reviewed on an ongoing basisin accordance withthe changing needs of the Directorate and ICB.
Job description Job responsibilities The job description and person specification may be reviewed on an ongoing basisin accordance withthe changing needs of the Directorate and ICB.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in a relevant subject (Registered Nurse or Midwife) or able to demonstrate an equivalent qualification or significant experience working at a comparable level within a specialist area.
- Post-graduate degree in Management Studies or equivalent
- Significant experience of successfully operating in a politically sensitive environment
- Evidence of continued professional development
- Demonstrated experience of co-ordinating projects in complex and challenging environments
- Experience of managing risks and reporting
- Experience of drafting briefing papers and correspondence at SMT level
- Holds professional registration with NMC
- Understanding of the public sector
- Demonstrated experience in a Healthcare environment.
- Knowledge of project principles, techniques and tools, such as Microsoft Project
Analytical
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Knowledge of setting up and implementing internal processes and procedures
Communication & Relationship Skills
Essential
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- Experience of creating and giving presentations to a varied group of internal and external stakeholders
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
Physical Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills.
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships
Autonomy
Essential
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
Person Specification Knowledge, Training and Experience Essential Educated to degree level in a relevant subject (Registered Nurse or Midwife) or able to demonstrate an equivalent qualification or significant experience working at a comparable level within a specialist area. Post-graduate degree in Management Studies or equivalent Significant experience of successfully operating in a politically sensitive environment Evidence of continued professional development Demonstrated experience of co-ordinating projects in complex and challenging environments Experience of managing risks and reporting Experience of drafting briefing papers and correspondence at SMT level Holds professional registration with NMC Understanding of the public sector Demonstrated experience in a Healthcare environment. Knowledge of project principles, techniques and tools, such as Microsoft Project Analytical Essential Ability to analyse very complex issues where material is conflicting and drawn from multiple sources. Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making Knowledge of setting up and implementing internal processes and procedures Communication & Relationship Skills Essential Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required Experience of creating and giving presentations to a varied group of internal and external stakeholders Planning Skills Essential Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly Physical Skills Essential Working knowledge of Microsoft Office with intermediate keyboard skills. Equality and Diversity Essential Understanding of and commitment to equality of opportunity and good working relationships Autonomy Essential Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Surrey and Sussex ICB
Address
Sackville House
Lewes
BN7 2FZ
United Kingdom
Employer's website
https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)
Employer details
Employer name
Surrey and Sussex ICB
Address
Sackville House
Lewes
BN7 2FZ
United Kingdom
Employer's website
https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)
Apply Now
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Trainee High Intensity Therapist
North Hampshire Urgent Care View all jobs
Posted 7 day(s) ago
Reference: 2364506
Job summary
TalkPlus is recruiting a High Intensity Trainee CBT Therapist within our NHS Talking Therapies service.
This is a training role combining clinical practice with academic study. The successful candidate will undertake a BABCP-accredited Level 2 High Intensity CBT course at the University of Reading whilst working within the service to provide high intensity interventions to clients experiencing common mental health difficulties.
The role includes two days per week at university and three days per week in clinical practice, including participation in an out-of-hours clinic. The post holder will work with people from diverse backgrounds and be committed to equality, diversity and inclusion.
Successful completion of the programme will enable you to meet the training requirements to apply for BABCP accreditation as a Cognitive Behavioural Therapist.
Applicants must either hold a BABCP recognised Core Profession or meet BABCP Knowledge, Skills and Attitudes (KSA) requirements. KSA applicants must have completed the required portfolio before interview.
Applicants who have previously completed NHS-funded PWP training, must meet current NHS England eligibility requirements. A minimum of two years must have elapsed since the exam board date of any previous NHS funded training. Applicants who completed PWP training in 2025 must provide their exam board date within their application. To be eligible for this intake, the exam board date must be on or before 23 February 2025.
Main duties of the job
Please refer to the person specification and BABCP guidance for full eligibility requirements.
- Assess clients referred to the NHS Talking Therapies service and determine their suitability for High Intensity CBT interventions.
- Deliver evidence-based Cognitive Behavioural Therapy (CBT) to adults experiencing anxiety, depression and related common mental health difficulties.
- Develop, implement and review treatment plans, monitoring client progress and outcomes throughout treatment.
- Maintain accurate clinical records and contribute to service outcome measures and data collection requirements.
- Work collaboratively within a multidisciplinary team, supporting stepped-care pathways and appropriate referrals.
- Attend and successfully complete the University of Reading High Intensity CBT training programme, applying learning directly within clinical practice.
- Participate in regular clinical supervision, training and continuing professional development activities.
- Promote equality, diversity and inclusion, providing person-centred care to individuals from a wide range of backgrounds and communities.
- Contribute to the ongoing development and quality improvement of the NHS Talking Therapies service.
Please refer to the JD for a full list of duties and responsibilities.
About us
NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.
SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.
TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.
NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.
NHUC is not currently a licensed sponsorship employer. As such, we are only able to progress candidates who can demonstrate an existing right to work in the UK at the time of application.
Details
Date posted
25 September 2026
Pay scheme
Other
Salary
£39,959 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
U0077-26-0020
Job locations
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Job description
Job responsibilities
Role Summary:
This is a training role within the NHS Talking Therapies Service (Formerly, Improving Access to Psychological Therapies Programme - IAPT). The post-holder will work within the NHS Talking Therapies service providing high intensity interventions whilst undertaking a programme of training for this role. This intensive training post will equip the post-holder to provide a cognitive behavioural therapy (CBT) service to clients with a range of problems for which CBT is demonstrated to be clinically effective. The post-holder will work in the service for 3 days of the week (inclusive of an out of hours clinic) using the newly developed skills, whilst attending the training programme for the other two days.
The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.
The course you will complete at the University of Reading as part of this role is a BABCP-accredited Level 2 programme. On successful completion of the course, you will meet the training requirements to apply for accreditation as a Cognitive Behavioural Therapist (CBT Therapist) with the BABCP.
Main Duties and Responsibilities:
Clinical
Accept referrals via agreed protocols within the service
Assess clients for suitability for CBT. Where the problems appear to be too complex or severe to be appropriate for a trainee therapist to refer to manager / supervisor for advice on how to manage the case
Make decisions on suitability of new referrals, adhering to the departments referral protocols, and refer unsuitable clients on to the relevant service or back to the referral agent, as necessary.
Formulate, implement, and evaluate CBT treatment plans for clients
Educate and involve family members and others in treatment as necessary, conveying CBT formulations with sensitivity in easily understood language
Adhere to an agreed activity contract relating to the number of client contacts offered, and clinical sessions carried out per week to minimise waiting times and ensure treatment delivery remains accessible and convenient.
Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
Complete all requirements relating to data collection within the service.
Keep coherent records of all clinical activity in line with service protocols
Work closely with other members of the team ensuring appropriate step- up and step-down arrangements are in place to maintain a stepped care approach
Assess and integrate issues surrounding work and employment into the overall therapy process
Training and Supervision
Attend and fulfil all the requirements of the training course for the post
Apply learning from the training programme in practice
Receive supervision from educational providers in relation to course work to meet the required standards.
Professional
Ensure the maintenance of standards of practice according to the employer and any regulating, professional and accrediting bodies (BABCP), and keep up to date on new recommendations/guidelines set by the department of health (e.g NHS plan, National Service Framework, National Institute for Clinical Excellence).
Ensure that client confidentiality is protected at all times.
Be aware of, and keep up to date with advances in the spheres of CBT
Ensure clear professional objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development
Attend clinical/managerial supervision on a regular basis as agreed with Manager.
Participate in individual performance review and respond to agreed objectives.
Keep up to date all records in relation to Continuous Professional Development and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments
Attend relevant conferences / workshops in line with identified professional objectives.
General
To contribute to the development of best practice within the service.
To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.
All employees have a duty and responsibility for their own health and safety and the health and safety of colleagues, patients and the general public.
All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Security and Confidentiality Policies.
It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development
Job description Job responsibilities Role Summary:This is a training role within the NHS Talking Therapies Service (Formerly, Improving Access to Psychological Therapies Programme - IAPT). The post-holder will work within the NHS Talking Therapies service providing high intensity interventions whilst undertaking a programme of training for this role. This intensive training post will equip the post-holder to provide a cognitive behavioural therapy (CBT) service to clients with a range of problems for which CBT is demonstrated to be clinically effective. The post-holder will work in the service for 3 days of the week (inclusive of an out of hours clinic) using the newly developed skills, whilst attending the training programme for the other two days.The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.The course you will complete at the University of Reading as part of this role is a BABCP-accredited Level 2 programme. On successful completion of the course, you will meet the training requirements to apply for accreditation as a Cognitive Behavioural Therapist (CBT Therapist) with the BABCP. Main Duties and Responsibilities:Clinical Accept referrals via agreed protocols within the service Assess clients for suitability for CBT. Where the problems appear to be too complex or severe to be appropriate for a trainee therapist to refer to manager / supervisor for advice on how to manage the case Make decisions on suitability of new referrals, adhering to the departments referral protocols, and refer unsuitable clients on to the relevant service or back to the referral agent, as necessary. Formulate, implement, and evaluate CBT treatment plans for clients Educate and involve family members and others in treatment as necessary, conveying CBT formulations with sensitivity in easily understood language Adhere to an agreed activity contract relating to the number of client contacts offered, and clinical sessions carried out per week to minimise waiting times and ensure treatment delivery remains accessible and convenient. Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate. Complete all requirements relating to data collection within the service. Keep coherent records of all clinical activity in line with service protocols Work closely with other members of the team ensuring appropriate step- up and step-down arrangements are in place to maintain a stepped care approach Assess and integrate issues surrounding work and employment into the overall therapy processTraining and Supervision Attend and fulfil all the requirements of the training course for the post Apply learning from the training programme in practice Receive supervision from educational providers in relation to course work to meet the required standards.Professional Ensure the maintenance of standards of practice according to the employer and any regulating, professional and accrediting bodies (BABCP), and keep up to date on new recommendations/guidelines set by the department of health (e.g NHS plan, National Service Framework, National Institute for Clinical Excellence). Ensure that client confidentiality is protected at all times. Be aware of, and keep up to date with advances in the spheres of CBT Ensure clear professional objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development Attend clinical/managerial supervision on a regular basis as agreed with Manager. Participate in individual performance review and respond to agreed objectives. Keep up to date all records in relation to Continuous Professional Development and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments Attend relevant conferences / workshops in line with identified professional objectives.General To contribute to the development of best practice within the service. To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services. All employees have a duty and responsibility for their own health and safety and the health and safety of colleagues, patients and the general public. All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Security and Confidentiality Policies. It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties. This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development
Person Specification
Experience
Essential
- Experience working in a stepped care service for anxiety and depression
- At least 4 years of demonstrable experience of working in mental health services
- Ability to meet agreed/specified service targets
- Ability to manage own caseload and time
- Able to write clear reports and letters to referrers
Desirable
- Experience of working in Primary Care Services
- Worked in a service where agreed targets in place demonstrating clinical outcomes
- Experience of working with diverse communities within a multicultural setting
Training
Essential
- Able to attend a two day per week course
- Able to complete academic components of the course
- Able to integrate training into practice
Knowledge, Communications, Interpersonal and Personal Skills
Essential
- Ability to evaluate and put in place the effect of training
- Has received training (either formal or through experience) and carried out risk assessments within scope of practice
- Able to develop good therapeutic relationships with clients
- Demonstrates an understanding of anxiety and depression and how it may present in Primary Care
- Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health
- Knowledge of medication used in anxiety and depression and other common mental health problems
- Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post
- High level of enthusiasm and motivation
- Ability to use clinical supervision and personal development positively and effectively
- Regard for others and respect for individual rights of autonomy and confidentiality
- Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision
- Flexible in approach to the needs of the service and responsive to change
- Understands and supports principles of equality, diversity, and inclusion in the workplace.
- Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines
- Works effectively as part of a team, supports colleagues, and contributes to shared goals.
- Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism.
- Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability.
- Ability to travel to locations within locality.
Desirable
- Fluent in languages other than English
Qualifications
Essential
- A recorded/registered qualification in one of the following at graduate level in nursing, social work, occupational therapy, arts therapy or within a psychological therapy OR a minimum of 2 years post qualification experience as a Psychological Wellbeing Practitioner and relevant mental health experience and evidence of meeting the Knowledge Skills and Attitude (KSA) requirements of BABCP. Portfolio required prior to entry onto the programme
- Membership of BABCP
Person Specification Experience Essential Experience working in a stepped care service for anxiety and depression At least 4 years of demonstrable experience of working in mental health services Ability to meet agreed/specified service targets Ability to manage own caseload and time Able to write clear reports and letters to referrers Desirable Experience of working in Primary Care Services Worked in a service where agreed targets in place demonstrating clinical outcomes Experience of working with diverse communities within a multicultural setting Training Essential Able to attend a two day per week course Able to complete academic components of the course Able to integrate training into practice Knowledge, Communications, Interpersonal and Personal Skills Essential Ability to evaluate and put in place the effect of training Has received training (either formal or through experience) and carried out risk assessments within scope of practice Able to develop good therapeutic relationships with clients Demonstrates an understanding of anxiety and depression and how it may present in Primary Care Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health Knowledge of medication used in anxiety and depression and other common mental health problems Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post High level of enthusiasm and motivation Ability to use clinical supervision and personal development positively and effectively Regard for others and respect for individual rights of autonomy and confidentiality Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision Flexible in approach to the needs of the service and responsive to change Understands and supports principles of equality, diversity, and inclusion in the workplace. Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines Works effectively as part of a team, supports colleagues, and contributes to shared goals. Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism. Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability. Ability to travel to locations within locality. Desirable Fluent in languages other than English Qualifications Essential A recorded/registered qualification in one of the following at graduate level in nursing, social work, occupational therapy, arts therapy or within a psychological therapy OR a minimum of 2 years post qualification experience as a Psychological Wellbeing Practitioner and relevant mental health experience and evidence of meeting the Knowledge Skills and Attitude (KSA) requirements of BABCP. Portfolio required prior to entry onto the programme Membership of BABCP
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
North Hampshire Urgent Care
Address
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Employer's website
https://www.nhuc.co.uk/ (Opens in a new tab)
Employer details
Employer name
North Hampshire Urgent Care
Address
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Employer's website
https://www.nhuc.co.uk/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 11 day(s) ago
Reference: 2354236
Job summary
Together, we have an ambitious vision for improving health and care services across Surrey and Sussex. We are working to: - Improve health and care outcomes for everyone, with a focus on preventing ill health and proactive care. - Tackle inequalities to reduce unfair gaps in access, experience, and outcomes. - Get better value from our services by enhancing productivity and value for money. - Support local communities to grow and thrive through social and economic development.
We also work with NHS trusts and organisations which deliver healthcare services through developing Provider Collaboratives to improve healthcare pathways, so local people experience better care and outcomes.
To achieve this, we need a team of people who can think beyond organisational boundaries, strong collaborators, can navigate complexity, challenge constructively, and keep communities at the centre of decisions.
Main duties of the job
The postholder will be responsible for the effective day-to-day management of a defined portfolio of nonclinical NHS contracts, supporting the commissioning, procurement and delivery of corporate, estates, digital and other enabling services on behalf of NHS Surrey and Sussex ICB. Working within a Contracts and Procurement team, the role will manage contractual processesacross the contract lifecycle,including contract implementation, monitoring, variation and review, ensuring compliance with national guidance, contractual requirements and local governance arrangements.
About us
The Integrated Care Board (ICB) has the responsibility to decide what health services are needed in Surrey and Sussex and set out how they'll be provided, making sure hospitals, primary care, and other services work together, rather than in silos, for the benefit of everyone in the community. NHS Surrey Heartlands and Sussex ICB achieve this by working in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives.
We want everyone to feel welcome at work and are passionate about creating an inclusive, compassionate workplace culture where every colleague feels seen, heard, and valued.
We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative working environment that delivers better experience and outcomes for our population.
We want our organisation to be a place where diversity is actively celebrated, where safe spaces exist for all identities, and where all voices help shape our direction. We place a high importance on the NHS values - they guide what we do every day, set out how we work, and how we treat each other.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£49,387 to £56,515 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
256-SH-7946318-3-1-4
Job locations
Dukes Court
Woking
GU21 5BH
United Kingdom
Job description
Job responsibilities
Please see full job description and person specification for full details of the role requirements.
The post holder may be required to carry out other duties as required, in line with thier skills and experience..
Job description
Job responsibilities
Please see full job description and person specification for full details of the role requirements.
The post holder may be required to carry out other duties as required, in line with thier skills and experience..
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Post-graduate degree in Management Studies or equivalent
- Significant experience of successfully operating in a politically sensitive environment
- Demonstrated experience of co-ordinating projects in complex and challenging environments.
- Experience of managing risks and reporting.
- Experience of drafting briefing papers and correspondence at SMT level.
- Experience of monitoring budgets and business planning processes.
- Understanding of the public sector.
- Demonstrated experience in a Healthcare environment.
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project.
Analytical
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Experience of setting up and implementing internal processes and procedures.
- Knowledge of Financial Systems e.g., monitoring budget management, processing invoices and procurement.
Communication & Relationship Skills
Essential
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Experience of creating and giving presentations to a varied group of internal and external stakeholders.
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Experience of setting up and implementing internal processes and procedures.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Post-graduate degree in Management Studies or equivalent
- Significant experience of successfully operating in a politically sensitive environment
- Demonstrated experience of co-ordinating projects in complex and challenging environments.
- Experience of managing risks and reporting.
- Experience of drafting briefing papers and correspondence at SMT level.
- Experience of monitoring budgets and business planning processes.
- Understanding of the public sector.
- Demonstrated experience in a Healthcare environment.
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project.
Analytical
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Experience of setting up and implementing internal processes and procedures.
- Knowledge of Financial Systems e.g., monitoring budget management, processing invoices and procurement.
Communication & Relationship Skills
Essential
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Experience of creating and giving presentations to a varied group of internal and external stakeholders.
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Experience of setting up and implementing internal processes and procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey and Sussex ICB
Address
Dukes Court
Woking
GU21 5BH
United Kingdom
Employer's website
https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)
Employer details
Employer name
Surrey and Sussex ICB
Address
Dukes Court
Woking
GU21 5BH
United Kingdom
Employer's website
https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)
Apply Now
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Learning Disability and Autism Programme/MH S117 Lead Practitioner
Surrey and Sussex ICB View all jobs
Posted 11 day(s) ago
Reference: 2354044
Job summary
The key responsibilities of the postholder are to:oParticipate in, chair and be the identified team lead for Care and Treatment Reviews (CTR) and Inpatient reviews for Adults with LD and/ or Autism who are currently inpatients in a Mental Health inpatient bed.oFacilitate and Chair Care and Treatment Reviews of people in the community and in inpatient units following NHSE protocol.oTriage and coordinate/ Chair Local Area Emergency Protocol Meetings.oSupport discharges from Mental Health Inpatient Units, which provides care for people with learning disability, autism and Mental Health illness.
This is a clinical role of 15 hours per week worked over 2 or 3 days.
Main duties of the job
o Work in partnership with specialist commissioning and local authorities to plan and address transition issues and local needsoSupport the LDA/MHS117 Team Manager in coordinating, monitoring and gathering data on admission avoidance strategies.oWork in partnership with key stakeholders including Local Authority Social care departments, service users, carers, third sector and providers to identify gaps and priorities in relation to learning disability and MH service provisionoWork with key colleagues and stakeholders on the development of full care pathways for the relevant care groups, from primary care and community levels, with the development of service specifications for the services concernedoParticipate in the support of enquiries by the general public, this includes complaints, subject access requests and Freedom of Information requestsoTo be aware of effective and efficient approaches to treatment, challenging accepted practice, and propose alternatives where appropriate.oParticipate in training and development to ensure continuing professional development.oMaintain databases and patient record systems including Assuring Transformation.oCollate, analysis and summarise key data for key projects, meetings and boards within the ICB and externally.oParticipate and lead in training, education and advice to internal and external partners.
About us
The Integrated Care Board (ICB) has the responsibility to decide what health services are needed in Surrey and Sussex and set out how they'll be provided, making sure hospitals, primary care, and other services work together, rather than in silos, for the benefit of everyone in the community. NHS Surrey Heartlands and Sussex ICB achieve this by working in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives.
Together, we have an ambitious vision for improving health and care services across Surrey and Sussex. We are working to: - Improve health and care outcomes for everyone, with a focus on preventing ill health andproactive care. - Tackle inequalities to reduce unfair gaps in access, experience, and outcomes. - Get better value from our services by enhancing productivity and value for money. - Support local communities to grow and thrive through social and economic development.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£49,387 to £56,515 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
256-SH-8003907-4-1
Job locations
Duke Street
Surrey
GU21 5BH
United Kingdom
Job description
Job responsibilities
The post holder may be required to carry out other duties as required, in line with their skills and experience., for full details please see job description attached.
Job description Job responsibilities The post holder may be required to carry out other duties as required, in line with their skills and experience., for full details please see job description attached.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Evidence of continued professional development
- Experience of working with people with learning disability, autism, mental health and complex needs
- Experience and in-depth knowledge of Mental Capacity Act (2005), Best Interest and Least Restrictive Practice
- Experience of managing risks and reporting
- Understanding of the public sector
- Demonstrated experience in a Health or Social Care environment.
- Good understanding of the structure of both the NHS and Social Care, including commissioning and planning processes
- Knowledge of MHA s117, Mental Capacity Act and Care and Treatment reviews
- Have knowledge and understanding of key legislation for people with LD and Autism and current priorities for this cohort
- Experience of managing and/ or mentoring people in teams
Analytical
Essential
- Ability to analyse & evaluate complex issues where information may be conflicting, using experience to make recommendations and escalate where appropriate
- Demonstrated capability to act upon incomplete information, using experience to support decision making
- Experience of setting up and implementing internal processes and procedures
- Demonstrate problem solving skills with an ability to respond to sudden & unexpected demands
Communication & Relationship Skills
Essential
- Able to build purposeful relationships with external partners, and independent practitioners
- Verbal reasoning and influencing skills
- Ability to work effectively, with good leadership and management skills, in an environment of multiple stakeholders and services
- Effective communication and presentation skills, able to communicate concepts to a wide range of audiences, influencing people to support service changes, including presentations and meetings
- Establishing and maintaining credibility and effective partnership working with key stakeholders
- Experience of managing and motivating a team and reviewing performance of the individuals
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly and in response to fluctuating demands
- Must be able to prioritise own work effectively and be able to direct activities of others
- Able to work flexibly with a level of autonomy
Physical Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Ability to utilise virtual technology (Microsoft TEAMs) and AI where appropriate
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships
Autonomy
Essential
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
Other
Essential
- An ability to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
- Commitment to continuing professional development
- Professional calm and efficient manner
- Effective organiser
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals
- Experience of managing a team without direct line management
- Ability to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users.
- Full driving licence
Person Specification Knowledge, Training and Experience Essential Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area Evidence of continued professional development Experience of working with people with learning disability, autism, mental health and complex needs Experience and in-depth knowledge of Mental Capacity Act (2005), Best Interest and Least Restrictive Practice Experience of managing risks and reporting Understanding of the public sector Demonstrated experience in a Health or Social Care environment. Good understanding of the structure of both the NHS and Social Care, including commissioning and planning processes Knowledge of MHA s117, Mental Capacity Act and Care and Treatment reviews Have knowledge and understanding of key legislation for people with LD and Autism and current priorities for this cohort Experience of managing and/ or mentoring people in teams Analytical Essential Ability to analyse & evaluate complex issues where information may be conflicting, using experience to make recommendations and escalate where appropriate Demonstrated capability to act upon incomplete information, using experience to support decision making Experience of setting up and implementing internal processes and procedures Demonstrate problem solving skills with an ability to respond to sudden & unexpected demands Communication & Relationship Skills Essential Able to build purposeful relationships with external partners, and independent practitioners Verbal reasoning and influencing skills Ability to work effectively, with good leadership and management skills, in an environment of multiple stakeholders and services Effective communication and presentation skills, able to communicate concepts to a wide range of audiences, influencing people to support service changes, including presentations and meetings Establishing and maintaining credibility and effective partnership working with key stakeholders Experience of managing and motivating a team and reviewing performance of the individuals Planning Skills Essential Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly and in response to fluctuating demands Must be able to prioritise own work effectively and be able to direct activities of others Able to work flexibly with a level of autonomy Physical Skills Essential Working knowledge of Microsoft Office with intermediate keyboard skills Ability to utilise virtual technology (Microsoft TEAMs) and AI where appropriate Equality and Diversity Essential Understanding of and commitment to equality of opportunity and good working relationships Autonomy Essential Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales Other Essential An ability to maintain confidentiality and trust Used to working in a busy environment Adaptability, flexibility and ability to cope with uncertainty and change Commitment to continuing professional development Professional calm and efficient manner Effective organiser Demonstrate a strong desire to improve performance and make a difference by focusing on goals Experience of managing a team without direct line management Ability to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users. Full driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Surrey and Sussex ICB
Address
Duke Street
Surrey
GU21 5BH
United Kingdom
Employer's website
https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)
Employer details
Employer name
Surrey and Sussex ICB
Address
Duke Street
Surrey
GU21 5BH
United Kingdom
Employer's website
https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)
Apply Now
Already registered?
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Success!
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Pharmacy Technician for Neighbourhoods (Sussex)
Surrey and Sussex ICB View all jobs
Posted 1 day(s) ago
Reference: 256-SH-7940751-4-1
Job summary
The ICB works in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives. Together, we have an ambitious vision for improving health and care across Surrey and Sussex. We are working to: Improve health outcomes for everyone, with a focus on prevention of ill health and whole population health. Tackle inequalities to reduce unfair gaps in access, experience, and outcomes. Get better value from our services by enhancing productivity and value for money.
Support local communities to grow and thrive through social and economic development.
Main duties of the job
Working as an active member of the Medicines Optimisation Team to ensure the delivery of a legal, safe, high quality pharmaceutical service which reflects National and local policy and prioritiesProvide enhanced medicines optimisation support to identified practices/PCN's/Neighbourhoods e.g. when they are an outlier, have significant population health needs.To support delivery of the Medicines Optimisation improvement plans through audits and focused projects.Ensure clinical and cost-effective prescribing across neighbourhoods including promoting best practice and the use of clinical decision support tools such as OptimiseRx. To support the Medicines Optimisation team with data analysis and project support to guide prioritisation of the medicines optimisation strategy and promote clinical and cost-effective prescribing in relation to population health outcomes.
About us
We also work with NHS trusts and organisations which deliver healthcare services through developing Provider Collaboratives to improve healthcare pathways, so local people experience better care and outcomes.
To achieve this, we need a team of people who can think beyond organisational boundaries, strong collaborators, can navigate complexity, challenge constructively, and keep communities at the centre of decisions.
We want everyone to feel welcome at work and are passionate about creating an inclusive, compassionate workplace culture where every colleague feels seen, heard, and valued.
We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative working environment that delivers better experience and outcomes for our population.
We want our organisation to be a place where diversity is actively celebrated, where safe spaces exist for all identities, and where all voices help shape our direction. We place a high importance on the NHS values - they guide what we do every day, set out how we work, and how we treat each other.
Details
Date posted
02 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year per Annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
256-SH-7940751-4-1
Job locations
Surrey & Sussex ICB
Surrey
GU21 5BH
United Kingdom
Job description
Job responsibilities
For full details please see job description attached.
The job description is an outline of the tasks, responsibilities and outcomes required of the role, and the job specification is an outline of the skills, experience and qualities needed. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Job description
Job responsibilities
For full details please see job description attached.
The job description is an outline of the tasks, responsibilities and outcomes required of the role, and the job specification is an outline of the skills, experience and qualities needed. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Person Specification
Knowledge, Training and Experience
Essential
- BTEC / City & Guilds in Pharmaceutical Science / NVQ Level 3 in Pharmaceutical Sciences or equivalent
- Registered pharmacy technician with the General Pharmaceutical Council
- Knowledge of administrative procedures, project management or information analysis
- Previously worked in similar position within the public sector
- Experiencing of managing aspects of clinical management ensuring they meet financial targets.
- Basic understanding of principles of clinical audit
- Knowledge of Medicines Optimisation, including relevant legislation and policies
- Understanding of medicines optimisation, at system and patient levels
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Excellent time management skills with the ability to re-prioritise
Communication & Relationship Skills
Essential
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
- Ability to pull together comprehensive draft reports, data and letters
- Negotiating, networking and persuasive skills
Planning Skills
Essential
- Skills for supporting project management
Physical Skills
Essential
- Skills for manipulating information. Advanced keyboard skills, use of a range of software
Management Skills
Essential
- Skills for managing aspects of projects ensuring they meet financial targets.
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships
Antonomy
Essential
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
Other
Essential
- An ability to maintain confidentiality and trust
- Professional, calm and efficient manner
- Commitment to continuing professional development
- Positive and flexible approach to work
- Ability to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users
Person Specification
Knowledge, Training and Experience
Essential
- BTEC / City & Guilds in Pharmaceutical Science / NVQ Level 3 in Pharmaceutical Sciences or equivalent
- Registered pharmacy technician with the General Pharmaceutical Council
- Knowledge of administrative procedures, project management or information analysis
- Previously worked in similar position within the public sector
- Experiencing of managing aspects of clinical management ensuring they meet financial targets.
- Basic understanding of principles of clinical audit
- Knowledge of Medicines Optimisation, including relevant legislation and policies
- Understanding of medicines optimisation, at system and patient levels
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Excellent time management skills with the ability to re-prioritise
Communication & Relationship Skills
Essential
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
- Ability to pull together comprehensive draft reports, data and letters
- Negotiating, networking and persuasive skills
Planning Skills
Essential
- Skills for supporting project management
Physical Skills
Essential
- Skills for manipulating information. Advanced keyboard skills, use of a range of software
Management Skills
Essential
- Skills for managing aspects of projects ensuring they meet financial targets.
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships
Antonomy
Essential
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
Other
Essential
- An ability to maintain confidentiality and trust
- Professional, calm and efficient manner
- Commitment to continuing professional development
- Positive and flexible approach to work
- Ability to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Surrey and Sussex ICB
Address
Surrey & Sussex ICB
Surrey
GU21 5BH
United Kingdom
Employer's website
https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)
Employer details
Employer name
Surrey and Sussex ICB
Address
Surrey & Sussex ICB
Surrey
GU21 5BH
United Kingdom
Employer's website
https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Qualified High Intensity Therapist
North Hampshire Urgent Care View all jobs
Posted 1 day(s) ago
Reference: U0077-26-0022
Job summary
An exciting opportunity has arisen for a qualified High Intensity CBT therapist to join the TalkPlus team. The vacancy is for a full-time role (37.5 hours per week); however, we will also consider candidates who wish to work part time.
This is a role within an NHS Talking Therapies service providing high intensity Cognitive Behavioural Therapy (CBT) interventions to clients with a range of problems for which CBT is demonstrated to be clinically effective. The post-holder will work within a blended model of face-to-face and remote working. TalkPlus is a high achieving NHS Talking Therapies service and a well-established Long-Term Conditions (LTC) service. We are fortunate to work alongside a team of counsellors, psychologists, and employment advisors.This is an opportunity for an enthusiastic and compassionate Therapist to work within an established service, where there are opportunities for team working and continued professional development. We believe in prioritising the wellbeing of our therapists and provide time to focus on resilience and reflection within our roles.
The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.
Please note, depending on the number of applicants, we may decide to extend the closing date or close early.
Interview date: 19th or 20th November 2026 at our Head Office in Farnborough.
Main duties of the job
As a High Intensity Therapist within NHS Talking Therapies, you will deliver high-quality CBT interventions to adults with common mental health difficulties, including anxiety and depression. You will undertake assessments, formulate and implement treatment plans, manage a varied caseload, and work autonomously while maintaining strong links with primary care and wider healthcare services. You will play an active role in supporting service development, clinical supervision, audit, and quality improvement, helping to ensure the delivery of safe, effective and patient-centred care.
Please see the JD for a full list of duties and responsibilities.
About us
NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.
SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.
TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.
NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.
NHUC is not currently a licensed sponsorship employer. As such, we are only able to progress candidates who can demonstrate an existing right to work in the UK at the time of application.
Details
Date posted
01 October 2026
Pay scheme
Other
Salary
£49,387 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
U0077-26-0022
Job locations
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Job description
Job responsibilities
Role Summary
The post holder will be part of an NHS Talking Therapies service and will provide high intensity interventions - Cognitive Behavioural Therapy (CBT).The post holder will work with clients who have a range of Anxiety and Depression related problems for which CBT is demonstrated to be clinically effective.
The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.
Main Duties and Responsibilities
CLINICAL
- Accept referrals via agreed protocols within the service.
- Assess clients for suitability for psychological interventions.
- Make decisions on suitability of new referrals, adhering to the departments referral protocols, and refer unsuitable clients on to the relevant service or back to the referral agent as necessary.
- Formulate, implement and evaluate therapy programmes for clients.
- Use highly developed communication skills in working with people to understand their personal and often very sensitive difficulties.
- To exercise autonomous professional responsibility for the assessment and treatment of clients in line with the service standards.
- Educate and involve family members and others in treatment as necessary, conveying CBT and other psychological formulations with sensitivity in easily understood language.
- Adhere to an agreed activity contract relating to the number of client contacts offered, and clinical sessions carried out per week, in order to minimise waiting times and ensure treatment delivery remains accessible and convenient.
- Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
- Complete all requirements relating to data collection within the service.
- Keep coherent records of all clinical activity in line with service protocols.
- Work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
- Assess and integrate issues surrounding work and employment into the overall therapy process.
- Carry out clinical audits of service performance, including service user surveys and evaluations, and help to collate and disseminate the results for feedback.
- Liaise with other health and social care staff from a range of agencies in the care provided for clients.
- Provide specialist advice and consultation to other professionals / individuals / groups / committees across Mental Health Trusts, Primary Care Trusts and other voluntary agencies regarding service matters, related to the practice and delivery of specific agreed therapeutic modalities and service provision.
- Provide weekly duty cover where incoming referrals are screened and support is provided to the team in choosing the appropriate treatment pathway and with safety management.
TRAINING AND SUPERVISION
- Contribute to the teaching and training of mental health professionals and other staff working in the service.
- Prepare for, attend and participate in clinical skills supervision and case management supervision as outlined in service policy.
PROFESSIONAL
- Ensure the maintenance of standards of practice according to the employer and any regulating, professional and accrediting bodies (e.g. BABCP), and keep up to date on new recommendations/guidelines set by the Department of Health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence).
- Ensure that client confidentiality is protected at all times.
- Be aware of and keep up to date with advances in the spheres of CBT and other psychological therapies.
- Ensure clear professional objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development (CPD).
- Attend clinical/managerial supervision on a regular basis as agreed with Line Manager.
- Participate in individual performance reviews and respond to agreed objectives.
- Keep up to date all records in relation to CPD and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments.
- Attend relevant conferences / workshops in line with identified professional objectives.
- Participate in service improvement by highlighting issues and implementing changes in practice.
ADVISORY / LIAISON
- Provide an advisory service on matters related to the practice and delivery of Cognitive Behavioural Therapy to individuals/groups/committees across mental and physical health services and other voluntary agencies.
- Promote and maintain links with Primary Care and Secondary Care Staff to help co-ordinate the provision of an effective Psychological Therapies Service.
GENERAL
- To contribute to the development of best practice within the service.
- To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.
- All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public.
- All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Security and Confidentiality Policies.
- It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
- This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.
Job description
Job responsibilities
Role Summary
The post holder will be part of an NHS Talking Therapies service and will provide high intensity interventions - Cognitive Behavioural Therapy (CBT).The post holder will work with clients who have a range of Anxiety and Depression related problems for which CBT is demonstrated to be clinically effective.
The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.
Main Duties and Responsibilities
CLINICAL
- Accept referrals via agreed protocols within the service.
- Assess clients for suitability for psychological interventions.
- Make decisions on suitability of new referrals, adhering to the departments referral protocols, and refer unsuitable clients on to the relevant service or back to the referral agent as necessary.
- Formulate, implement and evaluate therapy programmes for clients.
- Use highly developed communication skills in working with people to understand their personal and often very sensitive difficulties.
- To exercise autonomous professional responsibility for the assessment and treatment of clients in line with the service standards.
- Educate and involve family members and others in treatment as necessary, conveying CBT and other psychological formulations with sensitivity in easily understood language.
- Adhere to an agreed activity contract relating to the number of client contacts offered, and clinical sessions carried out per week, in order to minimise waiting times and ensure treatment delivery remains accessible and convenient.
- Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
- Complete all requirements relating to data collection within the service.
- Keep coherent records of all clinical activity in line with service protocols.
- Work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
- Assess and integrate issues surrounding work and employment into the overall therapy process.
- Carry out clinical audits of service performance, including service user surveys and evaluations, and help to collate and disseminate the results for feedback.
- Liaise with other health and social care staff from a range of agencies in the care provided for clients.
- Provide specialist advice and consultation to other professionals / individuals / groups / committees across Mental Health Trusts, Primary Care Trusts and other voluntary agencies regarding service matters, related to the practice and delivery of specific agreed therapeutic modalities and service provision.
- Provide weekly duty cover where incoming referrals are screened and support is provided to the team in choosing the appropriate treatment pathway and with safety management.
TRAINING AND SUPERVISION
- Contribute to the teaching and training of mental health professionals and other staff working in the service.
- Prepare for, attend and participate in clinical skills supervision and case management supervision as outlined in service policy.
PROFESSIONAL
- Ensure the maintenance of standards of practice according to the employer and any regulating, professional and accrediting bodies (e.g. BABCP), and keep up to date on new recommendations/guidelines set by the Department of Health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence).
- Ensure that client confidentiality is protected at all times.
- Be aware of and keep up to date with advances in the spheres of CBT and other psychological therapies.
- Ensure clear professional objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development (CPD).
- Attend clinical/managerial supervision on a regular basis as agreed with Line Manager.
- Participate in individual performance reviews and respond to agreed objectives.
- Keep up to date all records in relation to CPD and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments.
- Attend relevant conferences / workshops in line with identified professional objectives.
- Participate in service improvement by highlighting issues and implementing changes in practice.
ADVISORY / LIAISON
- Provide an advisory service on matters related to the practice and delivery of Cognitive Behavioural Therapy to individuals/groups/committees across mental and physical health services and other voluntary agencies.
- Promote and maintain links with Primary Care and Secondary Care Staff to help co-ordinate the provision of an effective Psychological Therapies Service.
GENERAL
- To contribute to the development of best practice within the service.
- To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.
- All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public.
- All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Security and Confidentiality Policies.
- It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
- This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.
Person Specification
Knowledge, Communications, Interpersonal and Personal Skills
Essential
- Full range of skills and competencies as laid out in the competence framework for CBT (Roth and Pilling 2007)
- Well-developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers and other professional colleagues both within and outside the NHS
- Has received training (either formal or through experience) and carried out risk assessments within scope of practice
- Able to develop good therapeutic relationships with clients
- Accredited with a professional psychological therapy organisation or working towards accreditation
- Demonstrates an understanding of anxiety and depression and how it may present in Primary Care
- Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health / benefits & employment systems
- Knowledge of medication used in anxiety and depression and other common mental health problems
- Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post
- Knowledge of child protection issues and other relevant legislation
- Flexible in approach to the needs of the service and responsive to change
- Understands and supports principles of equality, diversity, and inclusion in the workplace.
- Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines
- Works effectively as part of a team, supports colleagues, and contributes to shared goals.
- Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism.
- Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability.
- Ability to use clinical supervision and personal development positively and effectively
- Ability to be self-reflective, whilst working with service users, & in own personal and professional development and in supervision
- The ability and skills to act as an advocate for the service, to engage and foster good professional relationships with all health professionals in promoting the good integration of this service with the wider health care system
- Ability to travel to and from different clinical settings within working hours.
Desirable
- Completed clinical audits within a service
- Fluent in languages other than English
Experience
Essential
- Demonstrable experience of working in mental health services
- Ability to manage own caseload and time
- Demonstrates high standards in written communication
- Able to write clear reports and letters to referrers
- Experience with routine outcome monitoring
- Worked in a service where agreed targets in place demonstrating clinical outcomes
- Ability to meet agreed/specified service targets
Desirable
- Experience of teaching and liaising with other professional groups
Qualifications
Essential
- Band 6/7 Therapist:
- Qualification from High Intensity (previously IAPT) Course (Post Graduate Diploma)
- Relevant experience in Primary Care treating anxiety and depression
- Good record of Continuing Professional Development and willingness to continue this
Person Specification
Knowledge, Communications, Interpersonal and Personal Skills
Essential
- Full range of skills and competencies as laid out in the competence framework for CBT (Roth and Pilling 2007)
- Well-developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers and other professional colleagues both within and outside the NHS
- Has received training (either formal or through experience) and carried out risk assessments within scope of practice
- Able to develop good therapeutic relationships with clients
- Accredited with a professional psychological therapy organisation or working towards accreditation
- Demonstrates an understanding of anxiety and depression and how it may present in Primary Care
- Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health / benefits & employment systems
- Knowledge of medication used in anxiety and depression and other common mental health problems
- Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post
- Knowledge of child protection issues and other relevant legislation
- Flexible in approach to the needs of the service and responsive to change
- Understands and supports principles of equality, diversity, and inclusion in the workplace.
- Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines
- Works effectively as part of a team, supports colleagues, and contributes to shared goals.
- Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism.
- Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability.
- Ability to use clinical supervision and personal development positively and effectively
- Ability to be self-reflective, whilst working with service users, & in own personal and professional development and in supervision
- The ability and skills to act as an advocate for the service, to engage and foster good professional relationships with all health professionals in promoting the good integration of this service with the wider health care system
- Ability to travel to and from different clinical settings within working hours.
Desirable
- Completed clinical audits within a service
- Fluent in languages other than English
Experience
Essential
- Demonstrable experience of working in mental health services
- Ability to manage own caseload and time
- Demonstrates high standards in written communication
- Able to write clear reports and letters to referrers
- Experience with routine outcome monitoring
- Worked in a service where agreed targets in place demonstrating clinical outcomes
- Ability to meet agreed/specified service targets
Desirable
- Experience of teaching and liaising with other professional groups
Qualifications
Essential
- Band 6/7 Therapist:
- Qualification from High Intensity (previously IAPT) Course (Post Graduate Diploma)
- Relevant experience in Primary Care treating anxiety and depression
- Good record of Continuing Professional Development and willingness to continue this
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
North Hampshire Urgent Care
Address
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Employer's website
https://www.nhuc.co.uk/ (Opens in a new tab)
Employer details
Employer name
North Hampshire Urgent Care
Address
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Employer's website
https://www.nhuc.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Learning Disability and Autism Programme & MH S117 Practitioner
Surrey and Sussex ICB View all jobs
Posted 14 day(s) ago
Reference: 256-SH-7944287-4-A
Job summary
Are you an experienced NHS professional with a strong understanding of commissioning, Section 117 aftercare and partnership working?
We are looking for an experienced and motivated Band 6 Practitioner to join our Learning Disability, Autism and Mental Health team.
This is a key role supporting the effective delivery and governance of Section 117 aftercare arrangements, with a particular focus on the non-clinical commissioning, funding, financial and operational aspects of S117.
This is an opportunity to play a key role in developing a consistent, sustainable and robust approach to S117 commissioning across Surrey and Sussex.
You will work within a multidisciplinary team alongside clinical, commissioning, finance and operational colleagues, with opportunities to contribute to wider strategic development across mental health, learning disability and autism.
If you are passionate about improving the way S117 services are commissioned and funded, and want to make a difference to the experience and outcomes of people receiving aftercare, we would welcome your application.
Main duties of the job
About you
You will have:
Significant experience within NHS commissioning, mental health, learning disability, autism or related services.
A strong understanding of Section 117 aftercare and the LDA programme, and the interface between health and social care.
Experience of managing complex commissioning, funding or financial issues.
The ability to interpret and apply legislation, guidance and local commissioning arrangements.
Experience of working across organisational boundaries and resolving complex issues with multiple stakeholders.
Strong analytical, negotiation and communication skills.
The ability to manage competing priorities and work independently.
Experience of providing advice and guidance to colleagues and senior stakeholders.
You will be confident working with complex information and able to translate legislation, policy and commissioning requirements into practical solutions.
About us
The Integrated Care Board (ICB) has the responsibility to decide what health services are needed in Surrey and Sussex and set out how they'll be provided, making sure hospitals, primary care, and other services work together, rather than in silos, for the benefit of everyone in the community. NHS Surrey Heartlands and Sussex ICB achieve this by working in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives.
Together, we have an ambitious vision for improving health and care services across Surrey and Sussex. We are working to: - Improve health and care outcomes for everyone, with a focus on preventing ill health andproactive care. - Tackle inequalities to reduce unfair gaps in access, experience, and outcomes. - Get better value from our services by enhancing productivity and value for money. - Support local communities to grow and thrive through social and economic development.
Details
Date posted
18 September 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
256-SH-7944287-4-A
Job locations
Duke Street
Worthing
GU21 5BH
United Kingdom
Job description
Job responsibilities
About the role
You will work within health and social care frameworks, ensuring a consistent approach and supporting effective, coordinated and legally compliant S117 arrangements. You will work closely with clinical colleagues, local authorities, providers and other partners to ensure that S117 responsibilities are clearly understood and appropriately managed.
Key responsibilities will include:
Providing specialist advice on S117 funding, commissioning responsibilities and financial arrangements for Mental Health and Learning Disabilities and Autism.
Reviewing complex cases where there are questions or disputes regarding funding responsibility, eligibility or commissioning arrangements
Supporting the identification and resolution of Responsible Commissioner and funding disputes.
Working with Local Authorities and NHS providers to develop effective and sustainable S117 arrangements.
Support the oversight and operational management of LDA function, ensuring accurate and timely submission of data, and appropriate escalation of risks and service gaps.
Providing oversight of S117 expenditure, financial risks, high-cost packages and funding commitments.
Contributing to the development and implementation of S117 / LDA policies, procedures, pathways and operating models.
Supporting effective information management, reporting and performance monitoring.
Working collaboratively with clinical teams while maintaining a clear focus on the commissioning and non-clinical responsibilities of S117 / LDA.
Supporting the development of consistent approaches across Surrey and Sussex.
Job description
Job responsibilities
About the role
You will work within health and social care frameworks, ensuring a consistent approach and supporting effective, coordinated and legally compliant S117 arrangements. You will work closely with clinical colleagues, local authorities, providers and other partners to ensure that S117 responsibilities are clearly understood and appropriately managed.
Key responsibilities will include:
Providing specialist advice on S117 funding, commissioning responsibilities and financial arrangements for Mental Health and Learning Disabilities and Autism.
Reviewing complex cases where there are questions or disputes regarding funding responsibility, eligibility or commissioning arrangements
Supporting the identification and resolution of Responsible Commissioner and funding disputes.
Working with Local Authorities and NHS providers to develop effective and sustainable S117 arrangements.
Support the oversight and operational management of LDA function, ensuring accurate and timely submission of data, and appropriate escalation of risks and service gaps.
Providing oversight of S117 expenditure, financial risks, high-cost packages and funding commitments.
Contributing to the development and implementation of S117 / LDA policies, procedures, pathways and operating models.
Supporting effective information management, reporting and performance monitoring.
Working collaboratively with clinical teams while maintaining a clear focus on the commissioning and non-clinical responsibilities of S117 / LDA.
Supporting the development of consistent approaches across Surrey and Sussex.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Experience of assessment of health and social care needs - care planning and coordination including knowledge of discharge planning
- Ability to work effectively under stressful conditions in a rapidly changing environment
- Demonstrable experience of case management
- Knowledge of and experience of MHA, S117, NHS Funded Continuing Health Care criteria, Care and Treatment reviews - Legal Framework guidance and policies
- Experience of commissioning and reviewing safe and appropriate care and support
- A good understanding of the health and social care environment and roles and responsibilities within it
Analytical
Essential
- Ability to analyse & evaluate complex issues where information may be conflicting, using experience to make recommendations and escalate where appropriate
- Demonstrated capability to act upon incomplete information, using experience to support decision making
- Demonstrate problem solving skills with an ability to respond to sudden & unexpected demands
Communication & Relationship Skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- Skills for nurturing key relationships and maintaining networks
Planning Skills
Essential
- Ability to work flexibly with a level of autonomy and as part of a team
- Able to organise own time and work unsupervised
- Ability to (re)prioritise work according to changing demands
Physical Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills
Management Skills
Essential
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships
Autonomy
Essential
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing demands
Other
Essential
- An ability to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
- Commitment to continuing professional development
- Professional calm and efficient manner
- Effective organiser
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals
- Ability to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users
- Full driving Licence
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Experience of assessment of health and social care needs - care planning and coordination including knowledge of discharge planning
- Ability to work effectively under stressful conditions in a rapidly changing environment
- Demonstrable experience of case management
- Knowledge of and experience of MHA, S117, NHS Funded Continuing Health Care criteria, Care and Treatment reviews - Legal Framework guidance and policies
- Experience of commissioning and reviewing safe and appropriate care and support
- A good understanding of the health and social care environment and roles and responsibilities within it
Analytical
Essential
- Ability to analyse & evaluate complex issues where information may be conflicting, using experience to make recommendations and escalate where appropriate
- Demonstrated capability to act upon incomplete information, using experience to support decision making
- Demonstrate problem solving skills with an ability to respond to sudden & unexpected demands
Communication & Relationship Skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- Skills for nurturing key relationships and maintaining networks
Planning Skills
Essential
- Ability to work flexibly with a level of autonomy and as part of a team
- Able to organise own time and work unsupervised
- Ability to (re)prioritise work according to changing demands
Physical Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills
Management Skills
Essential
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships
Autonomy
Essential
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing demands
Other
Essential
- An ability to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
- Commitment to continuing professional development
- Professional calm and efficient manner
- Effective organiser
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals
- Ability to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users
- Full driving Licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Surrey and Sussex ICB
Address
Duke Street
Worthing
GU21 5BH
United Kingdom
Employer's website
https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)
Employer details
Employer name
Surrey and Sussex ICB
Address
Duke Street
Worthing
GU21 5BH
United Kingdom
Employer's website
https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
GP Clinical Lead - Frimley Park Hospital UTC
North Hampshire Urgent Care View all jobs
Posted 18 day(s) ago
Reference: U0077-26-0019
Job summary
North Hampshire Urgent Care (NHUC) is seeking an accomplished General Practitioner (GP) to provide senior clinical leadership for its co-located Urgent Treatment Centre at Frimley Park Hospital. This is a high-impact appointment for a credible, visible leader who can combine current frontline clinical practice with strategic oversight, rigorous assurance and system partnership.
Responsible to the Medical Director and accountable to the Chief Executive, you will set the clinical direction for the UTC, provide clear, evidence-based assurance and constructive challenge to the Senior Leadership Team (SLT) and relevant governance forums, and translate strategic priorities into measurable improvements in patient care.
Hours: 15 hours per week for leadership and management, deployed flexibly in line with changing service and organisational priorities. Regular clinical sessions within the UTC are also required; the level and pattern will be agreed with the Medical Director before the contract is finalised.
Please note, we may close this vacancy early should we receive a high number of applications.
Interview date: 7th or 8th of October at our Head Office in Farnborough.
Main duties of the job
You will be an experienced GP who brings professional credibility, sound judgement and a calm, visible leadership presence. You will be equally comfortable working alongside frontline teams and contributing to executive discussions, governance forums and system partnerships. You will understand when to provide direction, when to seek wider input and how to create the conditions for others to deliver consistently safe, effective care.
What you will bring
Broad and current experience of UTC or comparable urgent care practice, with the clinical credibility to support senior decision-making and escalation across a range of patient groups and presentations.
At least two years experience in an urgent care environment such as an Emergency Department, Urgent Treatment Centre, Urgent Care Centre or walk-in service.
A strong record of visible clinical leadership within a multiprofessional team, including senior clinical decision-making, advice and escalation, and contribution to service strategy.
Experience of clinical audit, quality improvement, incident learning or service change, with evidence of sustained improvement.
The analytical capability to interpret clinical, activity, workforce and financial information and turn it into clear assurance, options and recommendations.
Excellent communication and influencing skills, including the ability to offer constructive challenge, manage disagreement and build trusted relationships across organisational boundaries.
About us
NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.
SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.
TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.
NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.
NHUC is not currently a licensed sponsorship employer. As such, we are only able to progress candidates who can demonstrate an existing right to work in the UK at the time of application.
Details
Date posted
15 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
U0077-26-0019
Job locations
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Frimley Park Hospital
Portsmouth Road
Frimley
CAMBERLEY
Surrey
GU16 7UJ
United Kingdom
Job description
Job responsibilities
Role Summary:
NHUC delivers the co-located Urgent Treatment Centre at Frimley Park Hospital, working alongside the Emergency Department and wider hospital, primary care and community services. The UTC provides timely assessment and treatment for patients with urgent illness, supports safe patient flow and ensures that people are directed to the most appropriate service for their needs.
The GP Clinical Lead is NHUC's senior clinical leader for Frimley Park Hospital UTC and is responsible to the Medical Director for clinical quality, patient safety, effectiveness, professional standards and development of the clinical model. Operating within delegated authority, the post holder will provide visible, credible leadership and ensure that material clinical risks are identified, controlled and escalated promptly.
As part of the UTC leadership team, the post holder will bring clinical judgement and constructive challenge to operational, workforce, financial and contractual decisions. They will lead a multiprofessional clinical workforce, setting consistent expectations for registration, competence and professional accountability.
The GP Clinical Lead will represent NHUC with senior clinical credibility and provide the Senior Leadership Team (SLT) and relevant governance forums with clear, evidence-based assurance on service quality, performance, risk and improvement. They will build effective partnerships across organisational boundaries and convert strategic priorities and service requirements into measurable improvements in patient care.
The post holder will be based at Frimley Park Hospital UTC, with occasional attendance at other NHUC sites. During clinical sessions, they will provide care as an experienced GP in accordance with GMC standards, relevant clinical guidance and organisational policies, and act as a senior clinical role model.
Main Duties and Responsibilities:
- Set and communicate the clinical direction, standards and annual improvement priorities for Frimley Park Hospital UTC, aligned with NHUC's strategy, the service specification and the needs of the local population. Provide visible and accessible leadership and create an inclusive culture in which staff understand their responsibilities and speak up.
- Provide senior clinical advice and escalation when working within the service, supporting safe assessment, treatment, discharge and referral. Ensure that clear and effective escalation arrangements are in place at all other times, including timely escalation to the Emergency Department or specialty services.
- Lead clinical delivery against the service specification, quality standards and agreed performance measures, with particular attention to patient safety, experience, access, flow and appropriate use of clinical resources.
- Develop, review and implement evidence-based clinical pathways, standard operating procedures and escalation arrangements at the interfaces with the Emergency Department, diagnostics, specialty teams, primary care and community services.
- Assure that all clinicians work within their professional registration, credentialed scope of practice and competence. Ensure appropriate induction, supervision, clinical support and escalation arrangements are in place across the multiprofessional team.
- Provide clinical leadership for governance, including incidents and near misses, complaints, patient feedback, safeguarding concerns and clinical risk. Ensure reviews are proportionate, learning is shared and agreed actions are completed and sustained.
- Set and oversee a programme of clinical audit and quality improvement that responds to service risks, performance data, patient outcomes and identified variation in practice.
- Work with relevant leads to maintain safe arrangements for prescribing and medicines management, diagnostics, infection prevention and control, record keeping and information governance.
- Use clinical, activity, workforce and financial information to evaluate service quality and contract delivery, anticipate emerging risks or unwarranted variation and provide concise assurance, options and recommendations to the SLT and relevant governance forums. Escalate material concerns promptly and track agreed actions to completion.
- Work with operational managers and professional leads to ensure that appropriate appraisal, supervision, objective-setting, development and performance arrangements are in place for UTC clinical staff.
- Contribute to workforce planning, recruitment, retention, induction, education and competency development so that the UTC has a safe, capable and sustainable clinical workforce.
- Build effective relationships with Frimley Health NHS Foundation Trust, commissioners, primary care, community services and other partners, representing NHUC with senior clinical credibility and resolving clinical interface issues constructively.
- Maintain a regular clinical presence within Frimley Park Hospital UTC so that the post holder remains connected to frontline practice, understands service pressures, provides senior clinical leadership and ensures that leadership decisions remain grounded in patient care.
Professional:
- Maintain current registration with the General Medical Council (GMC), a licence to practise and fitness to practise, with no restrictions that would prevent fulfilment of the role.
- Be included in the GMC GP Register and the NHS England Medical Performers List, with no restrictions incompatible with the role, and hold post-CCT or equivalent status.
- Practise in accordance with Good Medical Practice and other applicable GMC standards and guidance, exercising professional judgement, maintaining competence and seeking advice or escalating when appropriate.
- Participate in annual medical appraisal and GMC revalidation and maintain evidence of continuing professional development across clinical practice and leadership.
- Maintain appropriate professional indemnity arrangements for all clinical duties undertaken in the role.
- Complete statutory, mandatory and organisational training, including safeguarding, infection prevention and control, information governance and learning arising from incidents and complaints.
- Maintain current knowledge of urgent and emergency care practice, relevant guidance and the clinical interfaces that affect safe delivery at Frimley Park Hospital UTC.
- Demonstrate sound judgement, personal organisation and resilience, including the ability to prioritise competing demands, make timely decisions and seek advice or escalate when required.
Job description
Job responsibilities
Role Summary:
NHUC delivers the co-located Urgent Treatment Centre at Frimley Park Hospital, working alongside the Emergency Department and wider hospital, primary care and community services. The UTC provides timely assessment and treatment for patients with urgent illness, supports safe patient flow and ensures that people are directed to the most appropriate service for their needs.
The GP Clinical Lead is NHUC's senior clinical leader for Frimley Park Hospital UTC and is responsible to the Medical Director for clinical quality, patient safety, effectiveness, professional standards and development of the clinical model. Operating within delegated authority, the post holder will provide visible, credible leadership and ensure that material clinical risks are identified, controlled and escalated promptly.
As part of the UTC leadership team, the post holder will bring clinical judgement and constructive challenge to operational, workforce, financial and contractual decisions. They will lead a multiprofessional clinical workforce, setting consistent expectations for registration, competence and professional accountability.
The GP Clinical Lead will represent NHUC with senior clinical credibility and provide the Senior Leadership Team (SLT) and relevant governance forums with clear, evidence-based assurance on service quality, performance, risk and improvement. They will build effective partnerships across organisational boundaries and convert strategic priorities and service requirements into measurable improvements in patient care.
The post holder will be based at Frimley Park Hospital UTC, with occasional attendance at other NHUC sites. During clinical sessions, they will provide care as an experienced GP in accordance with GMC standards, relevant clinical guidance and organisational policies, and act as a senior clinical role model.
Main Duties and Responsibilities:
- Set and communicate the clinical direction, standards and annual improvement priorities for Frimley Park Hospital UTC, aligned with NHUC's strategy, the service specification and the needs of the local population. Provide visible and accessible leadership and create an inclusive culture in which staff understand their responsibilities and speak up.
- Provide senior clinical advice and escalation when working within the service, supporting safe assessment, treatment, discharge and referral. Ensure that clear and effective escalation arrangements are in place at all other times, including timely escalation to the Emergency Department or specialty services.
- Lead clinical delivery against the service specification, quality standards and agreed performance measures, with particular attention to patient safety, experience, access, flow and appropriate use of clinical resources.
- Develop, review and implement evidence-based clinical pathways, standard operating procedures and escalation arrangements at the interfaces with the Emergency Department, diagnostics, specialty teams, primary care and community services.
- Assure that all clinicians work within their professional registration, credentialed scope of practice and competence. Ensure appropriate induction, supervision, clinical support and escalation arrangements are in place across the multiprofessional team.
- Provide clinical leadership for governance, including incidents and near misses, complaints, patient feedback, safeguarding concerns and clinical risk. Ensure reviews are proportionate, learning is shared and agreed actions are completed and sustained.
- Set and oversee a programme of clinical audit and quality improvement that responds to service risks, performance data, patient outcomes and identified variation in practice.
- Work with relevant leads to maintain safe arrangements for prescribing and medicines management, diagnostics, infection prevention and control, record keeping and information governance.
- Use clinical, activity, workforce and financial information to evaluate service quality and contract delivery, anticipate emerging risks or unwarranted variation and provide concise assurance, options and recommendations to the SLT and relevant governance forums. Escalate material concerns promptly and track agreed actions to completion.
- Work with operational managers and professional leads to ensure that appropriate appraisal, supervision, objective-setting, development and performance arrangements are in place for UTC clinical staff.
- Contribute to workforce planning, recruitment, retention, induction, education and competency development so that the UTC has a safe, capable and sustainable clinical workforce.
- Build effective relationships with Frimley Health NHS Foundation Trust, commissioners, primary care, community services and other partners, representing NHUC with senior clinical credibility and resolving clinical interface issues constructively.
- Maintain a regular clinical presence within Frimley Park Hospital UTC so that the post holder remains connected to frontline practice, understands service pressures, provides senior clinical leadership and ensures that leadership decisions remain grounded in patient care.
Professional:
- Maintain current registration with the General Medical Council (GMC), a licence to practise and fitness to practise, with no restrictions that would prevent fulfilment of the role.
- Be included in the GMC GP Register and the NHS England Medical Performers List, with no restrictions incompatible with the role, and hold post-CCT or equivalent status.
- Practise in accordance with Good Medical Practice and other applicable GMC standards and guidance, exercising professional judgement, maintaining competence and seeking advice or escalating when appropriate.
- Participate in annual medical appraisal and GMC revalidation and maintain evidence of continuing professional development across clinical practice and leadership.
- Maintain appropriate professional indemnity arrangements for all clinical duties undertaken in the role.
- Complete statutory, mandatory and organisational training, including safeguarding, infection prevention and control, information governance and learning arising from incidents and complaints.
- Maintain current knowledge of urgent and emergency care practice, relevant guidance and the clinical interfaces that affect safe delivery at Frimley Park Hospital UTC.
- Demonstrate sound judgement, personal organisation and resilience, including the ability to prioritise competing demands, make timely decisions and seek advice or escalate when required.
Person Specification
Communication, Values and Personal Skills
Essential
- Excellent written and verbal communication, with the credibility to influence clinicians, executive leaders and external partners and to manage disagreement constructively. Ability to work collaboratively, manage time effectively, and maintain professionalism.
- Organised, reliable and able to prioritise, make decisions and remain effective under pressure, knowing when to seek advice or escalate.
- Demonstrates NHUC's values and commitment to compassionate, inclusive and equitable care and employment practice; remains flexible and responsive to service need.
- Understands and supports principles of equality, diversity, and inclusion in the workplace
- Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability.
Leadership and Management
Essential
- Experience of providing visible clinical leadership to a multiprofessional team, including senior clinical escalation, decision-making and contribution to service strategy.
- Experience of supporting staff supervision, appraisal, performance, development and wellbeing.
- Experience of leading clinical audit, quality improvement, incident learning or service change and demonstrating sustained improvement.
Desirable
- Experience of workforce planning, recruitment, education or competency development.
Qualifications
Essential
- Current registration with the General Medical Council (GMC), a licence to practise and current fitness to practise.
- Current inclusion in the GMC GP Register and the NHS England Medical Performers List, with post-CCT or equivalent status and no restrictions incompatible with the role.
- Appropriate professional indemnity for all clinical duties undertaken as part of the role.
Desirable
- Relevant postgraduate qualification in clinical leadership, management, education or urgent and emergency care.
Experience
Essential
- Current and recent experience of assessing and managing adults and children across a broad range of presentations relevant to UTC practice, including making safe decisions about treatment, referral and escalation.
- At least two years' experience working in an urgent care environment such as an Emergency Department, Urgent Treatment Centre, Urgent Care Centre or walk-in service.
- Experience spanning primary care and urgent or emergency care, with a strong understanding of referral pathways, continuity of care and the clinical interfaces between services.
Desirable
- Experience of working in a co-located UTC and Emergency Department model and managing clinical interfaces across organisational boundaries.
Knowledge and Analytical Skills
Essential
- Excellent knowledge of urgent and emergency care, patient flow, clinical risk, evidence-based practice and escalation at the UTC and Emergency Department interface.
- Working knowledge of clinical governance, safeguarding, infection prevention and control, medicines management, information governance and CQC requirements.
- Ability to interpret clinical, activity, workforce and financial information and present concise, evidence-based assurance, options and recommendations to senior decision-makers.
Person Specification
Communication, Values and Personal Skills
Essential
- Excellent written and verbal communication, with the credibility to influence clinicians, executive leaders and external partners and to manage disagreement constructively. Ability to work collaboratively, manage time effectively, and maintain professionalism.
- Organised, reliable and able to prioritise, make decisions and remain effective under pressure, knowing when to seek advice or escalate.
- Demonstrates NHUC's values and commitment to compassionate, inclusive and equitable care and employment practice; remains flexible and responsive to service need.
- Understands and supports principles of equality, diversity, and inclusion in the workplace
- Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability.
Leadership and Management
Essential
- Experience of providing visible clinical leadership to a multiprofessional team, including senior clinical escalation, decision-making and contribution to service strategy.
- Experience of supporting staff supervision, appraisal, performance, development and wellbeing.
- Experience of leading clinical audit, quality improvement, incident learning or service change and demonstrating sustained improvement.
Desirable
- Experience of workforce planning, recruitment, education or competency development.
Qualifications
Essential
- Current registration with the General Medical Council (GMC), a licence to practise and current fitness to practise.
- Current inclusion in the GMC GP Register and the NHS England Medical Performers List, with post-CCT or equivalent status and no restrictions incompatible with the role.
- Appropriate professional indemnity for all clinical duties undertaken as part of the role.
Desirable
- Relevant postgraduate qualification in clinical leadership, management, education or urgent and emergency care.
Experience
Essential
- Current and recent experience of assessing and managing adults and children across a broad range of presentations relevant to UTC practice, including making safe decisions about treatment, referral and escalation.
- At least two years' experience working in an urgent care environment such as an Emergency Department, Urgent Treatment Centre, Urgent Care Centre or walk-in service.
- Experience spanning primary care and urgent or emergency care, with a strong understanding of referral pathways, continuity of care and the clinical interfaces between services.
Desirable
- Experience of working in a co-located UTC and Emergency Department model and managing clinical interfaces across organisational boundaries.
Knowledge and Analytical Skills
Essential
- Excellent knowledge of urgent and emergency care, patient flow, clinical risk, evidence-based practice and escalation at the UTC and Emergency Department interface.
- Working knowledge of clinical governance, safeguarding, infection prevention and control, medicines management, information governance and CQC requirements.
- Ability to interpret clinical, activity, workforce and financial information and present concise, evidence-based assurance, options and recommendations to senior decision-makers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
North Hampshire Urgent Care
Address
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Employer's website
https://www.nhuc.co.uk/ (Opens in a new tab)
Employer details
Employer name
North Hampshire Urgent Care
Address
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Employer's website
https://www.nhuc.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 18 day(s) ago
Reference: U0077-26-0018
Job summary
Are you an organised and proactive leader looking to make a real difference in urgent healthcare services?
We are seeking two Assistant Operations Managers to join our Integrated Urgent Care (IUC) team. We have one vacancy based in Farnborough and one vacancy based in Hook. These are exciting opportunities to play a key role in supporting the delivery of safe, effective and responsive patient care within a fast-paced 24/7 healthcare environment.
Working closely with the Operations Manager and wider clinical and operational teams, you will support the day-to-day management of service delivery, workforce coordination, performance management, governance activities and continuous service improvement.
Please note, we may close this advert early should we receive a high number of applications.
Interview date: 8th October 2026 at our Head Office in Farnborough
Main duties of the job
- Supporting the operational running of a busy Integrated Urgent Care service.
- Monitoring performance against key targets and responding to service demands.
- Coordinating workforce planning, recruitment, onboarding and staff development activities.
- Supporting governance processes, including incidents, complaints and quality improvement initiatives.
- Assisting with operational resilience, business continuity and escalation management.
- Providing day-to-day leadership and support to staff while promoting a positive team culture.
Please review the JD for a full list of duties and responsibilities.
About us
NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.
SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.
TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.
NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.
NHUC is not currently a licensed sponsorship employer. As such, we are only able to progress candidates who can demonstrate an existing right to work in the UK at the time of application.
Details
Date posted
15 September 2026
Pay scheme
Other
Salary
£32,073 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
U0077-26-0018
Job locations
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Farnborough Centre for Health
Apollo Rise
Southwood Business Park
FARNBOROUGH
Hampshire
GU14 0NP
United Kingdom
Hook Surgery
Reading Road
HOOK
RG27 9ED
United Kingdom
Job description
Job responsibilities
Role Summary:
The Assistant Operations Manager will provide operational leadership support to the Integrated Urgent Care (IUC) service, ensuring the effective day-to-day coordination of service delivery, workforce coordination, governance processes, performance monitoring and quality improvement activities.
The post holder will work closely with clinical and operational teams to support delivery of safe, effective and responsive patient care. They will contribute to service performance, support workforce management, coordinate governance activities, deputise for the Operations Manager as required and assist in implementing service developments and operational improvement initiatives.
This is a substantive operational management role that plays a key part in supporting service delivery and performance. The post also provides opportunities to further develop leadership and operational management skills within a dynamic urgent care environment.
Main Duties and Responsibilities:
Operational Management
Support the Operations Manager in the daily operation of the IUC service.
- Monitor service activity, identifying issues and escalating concerns appropriately.
- Assist in maintaining operational resilience across the service.
- Coordinate operational meetings and maintain action logs.
- Support business continuity and contingency planning arrangements.
- Participate in service escalation processes during periods of increased demand.
- Assist in the implementation of operational policies and procedures.
- Ensure operational information is maintained accurately and reported in a timely manner.
- Deputise for the Operations Manager in relation to day to day operational service delivery, workforce coordination and operational escalation management during periods of absence, annual leave or meetings, escalating matters outside delegated authority as appropriate.Support the implementation of operational decisions made by the Operations Manager and Head of Service
- Escalate significant risks, workforce concerns, quality issues, and performance challenges appropriately
- Support service escalation and business continuity and service escalation responses both inside and outside normal working hours where required
People Management
- Provide day-to-day supervision and support to non-clinical staff.
- Manage day-to-day attendance matters including return to work discussions and wellbeing matters, escalating ongoing absence concerns in line with organisational policy.
- Undertake probation reviews, appraisal discussions and development conversations for delegated staff groups, escalating matters where appropriate.
- Support investigation processes relating to sickness, capability, conduct and grievances.
- Coach and support staff to achieve service objectives.
- Promote staff engagement and support a positive team culture
Workforce Coordination
- Support workforce planning activities to maintain safe staffing levels.
- Coordinate workforce deployment and Rota administration, identifying staffing gaps, supporting short term staffing solutions and escalating risks to safe service delivery.
- Coordinate recruitment, onboarding and induction processes.
- Monitor mandatory training compliance and support managers in addressing gaps.
- Assist with sickness absence monitoring and reporting.
- Maintain workforce records and support employee wellbeing initiatives.
- Coordinate staff communications and team engagement activities.
Performance and Service Improvement
- Collect, validate and analyse operational performance information.
- Monitor real-time service performance against KPIs, initiating agreed corrective actions where appropriate and escalating emerging risks to the Operations Manager.Produce regular reports relating to KPIs, workforce performance and service activity.
- Support improvement projects and service development initiatives.
- Identify trends and opportunities for service improvement.
- Support operational responses to performance deterioration
- Contribute to audits and quality improvement programmes.
- Act as a first point of contact for operational escalations, coordinating immediate responses within agreed parameters and escalating significant concerns appropriately.
- Support implementation and monitoring of action plans arising from service reviews.
- Lead specific performance improvement actions as delegated
Governance, Quality and Risk
- Support investigation and tracking of incidents, complaints and compliments.
- Maintain governance records and action trackers, monitoring progress and following up outstanding actions with relevant staff and managers.
- Assist in coordinating patient safety reviews and learning events.
- Support compliance with CQC standards and organisational governance requirements.
- Assist in maintaining local risk registers.
- Monitor completion of governance actions and escalate overdue items.
- Coordinate audits and support dissemination of learning across teams.
Resources and Facilities
- Support stock management and inventory monitoring.
- Support with medicine and equipment management whilst carrying out checks and stocking where required
- Assist with procurement processes in accordance with organisational policies.
- Coordinate maintenance requests and equipment servicing records.
- Escalate facilities issues affecting service delivery.
- Support environmental and health and safety checks
Information Governance
- Promote and maintain high standards of information governance.
- Ensure confidential information is managed appropriately.
- Support compliance with GDPR, Data Protection and organisational policies.
- Maintain accurate electronic and paper records.
- Report information governance concerns through appropriate channels
Communication and Relationships
- Develop effective working relationships with internal and external stakeholders.
- Provide administrative and operational support to meetings and working groups.
- Communicate effectively with clinical and non-clinical teams.
- Liaise with partner organisations where required.
- Provide professional and courteous support to staff, patients and visitors.
General Responsibilities
- Participate in mandatory and statutory training.
- Undertake continuing professional development.
- Work in accordance with NHUC values and behaviours.
- Undertake any reasonable duties commensurate with the role and grade.
Job description
Job responsibilities
Role Summary:
The Assistant Operations Manager will provide operational leadership support to the Integrated Urgent Care (IUC) service, ensuring the effective day-to-day coordination of service delivery, workforce coordination, governance processes, performance monitoring and quality improvement activities.
The post holder will work closely with clinical and operational teams to support delivery of safe, effective and responsive patient care. They will contribute to service performance, support workforce management, coordinate governance activities, deputise for the Operations Manager as required and assist in implementing service developments and operational improvement initiatives.
This is a substantive operational management role that plays a key part in supporting service delivery and performance. The post also provides opportunities to further develop leadership and operational management skills within a dynamic urgent care environment.
Main Duties and Responsibilities:
Operational Management
Support the Operations Manager in the daily operation of the IUC service.
- Monitor service activity, identifying issues and escalating concerns appropriately.
- Assist in maintaining operational resilience across the service.
- Coordinate operational meetings and maintain action logs.
- Support business continuity and contingency planning arrangements.
- Participate in service escalation processes during periods of increased demand.
- Assist in the implementation of operational policies and procedures.
- Ensure operational information is maintained accurately and reported in a timely manner.
- Deputise for the Operations Manager in relation to day to day operational service delivery, workforce coordination and operational escalation management during periods of absence, annual leave or meetings, escalating matters outside delegated authority as appropriate.Support the implementation of operational decisions made by the Operations Manager and Head of Service
- Escalate significant risks, workforce concerns, quality issues, and performance challenges appropriately
- Support service escalation and business continuity and service escalation responses both inside and outside normal working hours where required
People Management
- Provide day-to-day supervision and support to non-clinical staff.
- Manage day-to-day attendance matters including return to work discussions and wellbeing matters, escalating ongoing absence concerns in line with organisational policy.
- Undertake probation reviews, appraisal discussions and development conversations for delegated staff groups, escalating matters where appropriate.
- Support investigation processes relating to sickness, capability, conduct and grievances.
- Coach and support staff to achieve service objectives.
- Promote staff engagement and support a positive team culture
Workforce Coordination
- Support workforce planning activities to maintain safe staffing levels.
- Coordinate workforce deployment and Rota administration, identifying staffing gaps, supporting short term staffing solutions and escalating risks to safe service delivery.
- Coordinate recruitment, onboarding and induction processes.
- Monitor mandatory training compliance and support managers in addressing gaps.
- Assist with sickness absence monitoring and reporting.
- Maintain workforce records and support employee wellbeing initiatives.
- Coordinate staff communications and team engagement activities.
Performance and Service Improvement
- Collect, validate and analyse operational performance information.
- Monitor real-time service performance against KPIs, initiating agreed corrective actions where appropriate and escalating emerging risks to the Operations Manager.Produce regular reports relating to KPIs, workforce performance and service activity.
- Support improvement projects and service development initiatives.
- Identify trends and opportunities for service improvement.
- Support operational responses to performance deterioration
- Contribute to audits and quality improvement programmes.
- Act as a first point of contact for operational escalations, coordinating immediate responses within agreed parameters and escalating significant concerns appropriately.
- Support implementation and monitoring of action plans arising from service reviews.
- Lead specific performance improvement actions as delegated
Governance, Quality and Risk
- Support investigation and tracking of incidents, complaints and compliments.
- Maintain governance records and action trackers, monitoring progress and following up outstanding actions with relevant staff and managers.
- Assist in coordinating patient safety reviews and learning events.
- Support compliance with CQC standards and organisational governance requirements.
- Assist in maintaining local risk registers.
- Monitor completion of governance actions and escalate overdue items.
- Coordinate audits and support dissemination of learning across teams.
Resources and Facilities
- Support stock management and inventory monitoring.
- Support with medicine and equipment management whilst carrying out checks and stocking where required
- Assist with procurement processes in accordance with organisational policies.
- Coordinate maintenance requests and equipment servicing records.
- Escalate facilities issues affecting service delivery.
- Support environmental and health and safety checks
Information Governance
- Promote and maintain high standards of information governance.
- Ensure confidential information is managed appropriately.
- Support compliance with GDPR, Data Protection and organisational policies.
- Maintain accurate electronic and paper records.
- Report information governance concerns through appropriate channels
Communication and Relationships
- Develop effective working relationships with internal and external stakeholders.
- Provide administrative and operational support to meetings and working groups.
- Communicate effectively with clinical and non-clinical teams.
- Liaise with partner organisations where required.
- Provide professional and courteous support to staff, patients and visitors.
General Responsibilities
- Participate in mandatory and statutory training.
- Undertake continuing professional development.
- Work in accordance with NHUC values and behaviours.
- Undertake any reasonable duties commensurate with the role and grade.
Person Specification
Qualifications
Essential
- Good standard of education including GCSE English and Mathematics (Grade 4/C or above) or equivalent
- NVQ Level 3/4, Business Administration, Healthcare Administration or equivalent experience
- Evidence of continuing professional development
Desirable
- Leadership or management qualification
- NHS Leadership Academy qualification or equivalent development programme
Knowledge, Communications, Interpersonal and Personal Skills
Essential
- Understanding of operational service delivery
- Understanding of performance monitoring and KPIs
- Awareness of patient safety and clinical governance principles
- Understanding of workforce management principles
- Understanding of information governance and confidentiality requirements
- Excellent organisational skills
- Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism.
- Strong attention to detail
- Ability to analyse and interpret information
- Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability
- Competent in Microsoft 365 applications including Teams, Excel, Word and PowerPoint
- Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines
- Flexible in approach to the needs of the service and responsive to change
- Works effectively as part of a team, supports colleagues, and contributes to shared goals
- Understands and supports principles of equality, diversity, and inclusion in the workplace.
Desirable
- Understanding of NHS HR Process
- Knowledge of demand and capacity planning
- Knowledge of NHS structures and urgent care pathways
- Understanding of CQC standards and regulatory requirements
- Presentation and facilitation skills
- Ability to supervise and support staff performance
- Ability to make decisions under pressure
- Ability to manage difficult conversations professionally
- Coaching and mentoring skills
Experience
Essential
- Experience working in a healthcare, urgent care or customer service environment
- Experience of coordinating teams, services or projects
- Experience producing reports and analysing data
- Experience dealing with confidential information
- Experience supporting recruitment or workforce administration processes
Desirable
- Experience managing operational issues within a healthcare setting
- Experience supporting staff supervision or line management
- Experience within NHS 111, IUC, Primary Care or Urgent Care services
- Experience supporting governance, incidents or complaints processes
Person Specification
Qualifications
Essential
- Good standard of education including GCSE English and Mathematics (Grade 4/C or above) or equivalent
- NVQ Level 3/4, Business Administration, Healthcare Administration or equivalent experience
- Evidence of continuing professional development
Desirable
- Leadership or management qualification
- NHS Leadership Academy qualification or equivalent development programme
Knowledge, Communications, Interpersonal and Personal Skills
Essential
- Understanding of operational service delivery
- Understanding of performance monitoring and KPIs
- Awareness of patient safety and clinical governance principles
- Understanding of workforce management principles
- Understanding of information governance and confidentiality requirements
- Excellent organisational skills
- Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism.
- Strong attention to detail
- Ability to analyse and interpret information
- Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability
- Competent in Microsoft 365 applications including Teams, Excel, Word and PowerPoint
- Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines
- Flexible in approach to the needs of the service and responsive to change
- Works effectively as part of a team, supports colleagues, and contributes to shared goals
- Understands and supports principles of equality, diversity, and inclusion in the workplace.
Desirable
- Understanding of NHS HR Process
- Knowledge of demand and capacity planning
- Knowledge of NHS structures and urgent care pathways
- Understanding of CQC standards and regulatory requirements
- Presentation and facilitation skills
- Ability to supervise and support staff performance
- Ability to make decisions under pressure
- Ability to manage difficult conversations professionally
- Coaching and mentoring skills
Experience
Essential
- Experience working in a healthcare, urgent care or customer service environment
- Experience of coordinating teams, services or projects
- Experience producing reports and analysing data
- Experience dealing with confidential information
- Experience supporting recruitment or workforce administration processes
Desirable
- Experience managing operational issues within a healthcare setting
- Experience supporting staff supervision or line management
- Experience within NHS 111, IUC, Primary Care or Urgent Care services
- Experience supporting governance, incidents or complaints processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Hampshire Urgent Care
Address
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Employer's website
https://www.nhuc.co.uk/ (Opens in a new tab)
Employer details
Employer name
North Hampshire Urgent Care
Address
The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Employer's website
https://www.nhuc.co.uk/ (Opens in a new tab)
Apply Now
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Posted 18 day(s) ago
Reference: 256-SH-8145744-4-1
Job summary
The ICB works in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives. Together, we have an ambitious vision for improving health and care across Surrey and Sussex. We are working to: Improve health outcomes for everyone, with a focus on prevention of ill health and whole population health. Tackle inequalities to reduce unfair gaps in access, experience, and outcomes. Get better value from our services by enhancing productivity and value for money. Support local communities to grow and thrive through social and economic development. We also work with NHS trusts through our developing Trust Provider Collaborative to improve care pathways, so local people get better care across all services. To do all of this, we need a team of talented, committed professionals who share our vision and are passionate about what they do.
Main duties of the job
As a AACC Practitioner, the role includes delivery of a variety of functions across the AACC service,including: - Clinical Duty including NHS Continuing Healthcare Fast Track Pathway - Assessments - Reviews - Care Planning/Clinical Commissioning - Case management - Appeals -Retrospective Reviews (Previously Unassessed Periods of Care)
The Practitioner will work across other areas of AACC, including audit, appeals, retrospective assessments, complaints, assessment verification, and many more.
You will be supported to develop the necessary skills and experience to work across the whole pathway, safely, confidently andeffectively. The role will require travel on occasions, to carry out assessments and reviews across Surrey and Sussex.
Access to transport is therefore necessary, be it personal or public. All AACC staff are expectedto work flexibly, when required, to meet the needs of the service.
About us
The Integrated Care Board (ICB) has the responsibility to decide what health services are needed in Surrey and Sussex and set out how they'll be provided, making sure hospitals, primary care, and other services work together, rather than in silos, for the benefit of everyone in the community. NHS Surrey Heartlands and Sussex ICB achieve this by working in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives.
To achieve this, we need a team of people who can think beyond organisational boundaries, strong collaborators, can navigate complexity, challenge constructively, and keep communities at the centre of decisions.
We want everyone to feel welcome at work and are passionate about creating an inclusive, compassionate workplace culture where every colleague feels seen, heard, and valued.
We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative working environment that delivers better experience and outcomes for our population.
We want our organisation to be a place where diversity is actively celebrated, where safe spaces exist for all identities, and where all voices help shape our direction. We place a high importance on the NHS values - they guide what we do every day, set out how we work, and how we treat each other.
Details
Date posted
14 September 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
256-SH-8145744-4-1
Job locations
Surrey & Sussex ICB
Surrey
KT17 4QJ
United Kingdom
Job description
Job responsibilities
Work as part of the AACC Team, ensuring a high-quality end to end service is delivered,supporting and mentoring staff to achieve continuous improvement. Managing enquiries or referrals received from patients, members of the public and other professionals.
Facilitating, contributing and undertaking CHC assessments and reviews in line with standard operating procedures. Monitor quality assurance of care delivery, ensuring that all care is personalised and assist with resolution of complaints, appeals and disputes.Provide highly specialist expert clinical advice, information and support on Continuing Healthcare to Professionals, Patients and their families 6. Supporting individuals eligible CHC and contributing to performance improvement, taking a lead for identified areas where agreed.
To participate in audit process as required.To provide support in developing inter-agency and local partnership working to ensure high standards of patient care. Maintaining up-to date knowledge of legislation.Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service. Fostering transparency and a person-centred approach with patients, families and representative.Ensure the principles and duties of safeguarding are holistically, consistently applied. Attend safeguarding meetings with the Local Authority as required. To have an awareness and understanding of the Mental Capacity Act and Deprivation of liberty safeguards. Contribute to maintenance and monitoring of service standards around quality.Comply with NHS and Professional Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies. To comply with ICB policies and procedures. The post holder will be responsible for ensuring their mandatory training and registration is up to date.
Job description
Job responsibilities
Work as part of the AACC Team, ensuring a high-quality end to end service is delivered,supporting and mentoring staff to achieve continuous improvement. Managing enquiries or referrals received from patients, members of the public and other professionals.
Facilitating, contributing and undertaking CHC assessments and reviews in line with standard operating procedures. Monitor quality assurance of care delivery, ensuring that all care is personalised and assist with resolution of complaints, appeals and disputes.Provide highly specialist expert clinical advice, information and support on Continuing Healthcare to Professionals, Patients and their families 6. Supporting individuals eligible CHC and contributing to performance improvement, taking a lead for identified areas where agreed.
To participate in audit process as required.To provide support in developing inter-agency and local partnership working to ensure high standards of patient care. Maintaining up-to date knowledge of legislation.Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service. Fostering transparency and a person-centred approach with patients, families and representative.Ensure the principles and duties of safeguarding are holistically, consistently applied. Attend safeguarding meetings with the Local Authority as required. To have an awareness and understanding of the Mental Capacity Act and Deprivation of liberty safeguards. Contribute to maintenance and monitoring of service standards around quality.Comply with NHS and Professional Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies. To comply with ICB policies and procedures. The post holder will be responsible for ensuring their mandatory training and registration is up to date.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area with up-to-date registration with the relevant regulatory body e.g. Nursing & Midwifery Council (NMC).
- Previous experience of working in a health or care environment (including acute, community, mental health, local authority etc. and evidence of continuing professional development.
- Experience and understanding of health and social care environment and roles and responsibilities within it.
- Experience of working in multi disciplinary teams.
- Comprehensive knowledge and understanding of current national and local policy/Framework Guidance relating to NHS Continuing Healthcare and NHS Funded Nursing Care.
Desirable
- Knowledge of the Mental Capacity Act and Best Interests decision making.
- Knowledge and experience of working with Safeguarding issues and Policy guidance
- Ability to address complex or sensitive issues in an organised and appropriate manner both verbally and in writing at all levels; written documents, spread sheets.
- Demonstrates ability to manage own workload effectively and make informed decisions in the absence of required information, working to tight and often changing timescales.
Analytical
Essential
- Ability to analyse very complex clinical information as part of the assessment process- interpreting both physical and mental health needs, skills required to formulate, develop and ensure implementation of specialist CHC care plans to meet identified needs.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Experience of setting up and implementing internal processes and procedures.
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
Communication & Relationship Skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Involvement in operational processes and evidence of using a problem solving and forward thinking approach.
- Skills for nurturing key relationships and maintaining networks.
Planning Skills
Essential
- Skills for project management including time keeping.
Desirable
- Previous experience in supporting clinical projects or clinical transformation.
Management Skills
Essential
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
- Skills for managing clinical caseloads.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area with up-to-date registration with the relevant regulatory body e.g. Nursing & Midwifery Council (NMC).
- Previous experience of working in a health or care environment (including acute, community, mental health, local authority etc. and evidence of continuing professional development.
- Experience and understanding of health and social care environment and roles and responsibilities within it.
- Experience of working in multi disciplinary teams.
- Comprehensive knowledge and understanding of current national and local policy/Framework Guidance relating to NHS Continuing Healthcare and NHS Funded Nursing Care.
Desirable
- Knowledge of the Mental Capacity Act and Best Interests decision making.
- Knowledge and experience of working with Safeguarding issues and Policy guidance
- Ability to address complex or sensitive issues in an organised and appropriate manner both verbally and in writing at all levels; written documents, spread sheets.
- Demonstrates ability to manage own workload effectively and make informed decisions in the absence of required information, working to tight and often changing timescales.
Analytical
Essential
- Ability to analyse very complex clinical information as part of the assessment process- interpreting both physical and mental health needs, skills required to formulate, develop and ensure implementation of specialist CHC care plans to meet identified needs.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Experience of setting up and implementing internal processes and procedures.
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
Communication & Relationship Skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Involvement in operational processes and evidence of using a problem solving and forward thinking approach.
- Skills for nurturing key relationships and maintaining networks.
Planning Skills
Essential
- Skills for project management including time keeping.
Desirable
- Previous experience in supporting clinical projects or clinical transformation.
Management Skills
Essential
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
- Skills for managing clinical caseloads.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Surrey and Sussex ICB
Address
Surrey & Sussex ICB
Surrey
KT17 4QJ
United Kingdom
Employer's website
https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)
Employer details
Employer name
Surrey and Sussex ICB
Address
Surrey & Sussex ICB
Surrey
KT17 4QJ
United Kingdom
Employer's website
https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
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