Job description

Job responsibilities

Clinical Responsibilities

• Assess and treat patients within their home setting to undertake comprehensive assessment, diagnosis, care planning, treatment and evaluation for patients presenting with acute or chronic conditions.
• Clinically examine and assess patient needs from a physiological and psychological perspective, interpret test results and plan clinical care accordingly.
• To always practice within professional competencies and escalate to the referring or duty clinician for guidance where clinical presentations exceed individual experience or scope of practice.
• Make any necessary referrals in collaboration with the referring or duty clinician to other members of the primary health care team, community or hospital teams or social care team as appropriate.
• Where appropriate, discuss with the referring or duty clinician doctor the needs of patients presenting with complex health needs or conditions requiring specific treatment, hospital admission or referral.
• Follow-up patients in the short term and post discharge / 999 call to ensure continuity of care and assist with reducing unnecessary hospital admission or re-admission.
• Ensure clinical practice is safe and effective and remains within the boundaries of competence, and to acknowledge limitations.
• Advise patients on general health care and minor ailments, with referral to other members of the primary and secondary health care team as necessary.
• Support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self-care where appropriate.
• Work as an autonomous practitioner in accordance with the Health and Care Professions Council Standards and Proficiency, Standards of Conduct, Performance and Ethics and ensure that personal and professional clinical standards and development are maintained.
• If able to prescribe/issue medications as appropriate following national policies, patient group directives and local pathways and in accordance with own competence.
• Formally and informally impart knowledge and skills to colleagues promoting peer review and best practice within the work environment, ensuring the delivery of a safe and effective service.
• Undertake the collection of pathological specimens including intravenous blood samples, swabs etc. Perform investigatory procedures requested by the GPs, only accepting to carry out procedures that you are appropriately trained to complete.

Other Responsibilities

• Maintain accurate, contemporaneous healthcare records appropriate to the consultation.
• Assist with the development of local policies and procedures and participate in audit.
• Participate in PCN MDT where appropriate.
• Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships.
• Liaise with other stakeholders as needed for the collective benefit of patients, including but not limited to:

- Patients and their representatives

- GP, nurses, AHPs and other practice staff

- Social prescribers, first contact physiotherapists, physician associates and pharmacists

- Community pharmacists and support staff

- End of life care teams

- Mental health teams

- PCN Clinical Directors and other PCN staff

- Practice managers

- Community nurses and other allied health professionals

- Hospital staff with responsibilities for prescribing and medicines optimisation

Person Specification

Experience

Essential

• Minimum 2 yrs post qualification experience
• Demonstrable experience working in, or a good understanding of, urgent care and primary care environments, including the operational and clinical demands of these settings.
• Comprehensive patient examination skills of body systems
• Knowledge of common acute and chronic conditions that are likely to be seen in primary care
• Collaborative working and of building relationships across a variety of organisations
• Facilitating change to improve clinical practice
• Undertaking policy review and clinical audit
• Good knowledge of Emis / Clinical system
• Understanding of clinical governance and quality issues

Desirable

• Experience working within primary care
• Independent prescribing (V300)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP

United Kingdom

Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilities

Coordinate and support the home visiting team to manage demand and capacity of the service across the borough

To arrange and manage the clinical systems required to coordinate the triage of patients and paramedic home visit clinics

To work effectively with the Virtual Ward Leads within the PCN, Sutton Health and Care Team and Acute Team as required to provide an integrated response

Answer incoming calls promptly and in a courteous manner, providing information that is required.

Triage, Book, reschedule and cancel appointments as requested.

To work effectively within a multidisciplinary setting, holding self and colleagues to account appropriately and demonstrating personal commitment to delivering a professional integrated service

To support the planning and delivery of the services, managing change, ensuring patient focus, consistency, quality, and cost effectiveness

To provide service data to Managers and Leads for reporting purposes

Signposting patients to information

To take part in delivery of Call & Recall projects.

Maintain patient confidentiality at all times in compliance with GDPR and NHS policies.

To assist Practices/PCNs in the provision of a high quality service

Identify and escalate risks and issues

Contribute to training and induction for those joining the SPOC team and new services.

Comply with SPOC team processes

Working knowledge of MS Office including Word and Excel.

Provide administrative support as required such as taking minutes and audits

Build effective working relationships with people at all levels, including PCN Practice staff and external stakeholder such patients and NHS related organisations.

Entering patient data accurately onto the clinical system.

Contacting/chasing patients as requested by the Clinicians/ Practices / PCNs

In agreement with the SPOC Team Leader plan own workload, and manage own time effectively, prioritising own workload appropriately and using own initiative when non-routine situations arise.

To work as a positive and active member within the SPOC Team.

Where required the post will cross cover services and practices.

To provide expert advice to patients, carers and family members when required

Person Specification

Personal/Professional Development

Essential

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Adhere to organisational policies and procedures, including all necessary mandatory training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP

United Kingdom

Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Participate in regular MDT meetings and clinical supervision as required
• Promote evidence-based practice using the latest research-based guidelines and participate in practice-based research where appropriate.
• Provide a holistic service to patients, their families and carers, developing, where appropriate, an on-going plan of care/support, which includes advice on prevention and self-care.
• Promote health and well-being using health promotion, health education and therapeutic communication skills.

• Record contemporaneous, accurate consultation data in patients records in accordance with the latest NMC guidance and other pertinent standards.
• Taking responsibility for own development, learning and performance
• Make professionally autonomous decisions for which he/she is accountable.

Person Specification

Experience

Essential

• Previous primary care experience and knowledge of the working of general practice
• Clinically competent in undertaking patient assessments and counselling
• Change-management skills and ability to support patients to change lifestyle

Desirable

• Change-management skills and experience of leading a team initiative or change.
• Motivational interviewing

Skills & Abilities

Essential

• Awareness of the structure and working of a primary care service
• Knowledge and understanding of the national and local health priorities
• Awareness of the legal and ethical framework surrounding autonomous practice
• Excellent interpersonal and communication skills
• Ability to work effectively in a multidisciplinary team

Desirable

• Willingness to undertake training as required.
• Work within a multicultural environment
• Awareness of clinical governance issues in primary care
• Experience of using EMIS

Qualifications

Essential

• Certificate in Healthcare Support Services
• Level 3 Diploma in Healthcare Support
• Minor Operations Training

Desirable

• Degree Qualification BSc / MSc

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP

United Kingdom

Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Engagement and Outreach

• Proactively contact patients identified as potentially benefiting from the PAC service.
• Explain the purpose, benefits, and processes of the PAC service in a clear and patient-centred manner.
• Build positive relationships with patients and encourage engagement with the service.
• Discuss how the service may support patients to better manage their health, wellbeing, and independence.
• Address patient queries and concerns sensitively and professionally.
• Support patients to understand what to expect from assessments and follow-up support.
• Encourage participation in assessments and associated PAC interventions.
• Identify barriers to engagement and work collaboratively with patients to overcome them where possible.
• Ensure all patient interactions are conducted in a compassionate, respectful and non-judgemental manner.
• Recognise concerns requiring urgent clinical input and escalate appropriately.
• Participate in patient engagement campaigns and initiatives designed to increase service uptake.

Telephony and Enquiries Management

• Monitor and manage the PAC service telephone line during operational hours.
• Act as the first point of contact for patients, carers, relatives, healthcare professionals and partner organisations contacting the service.
• Answer enquiries promptly, professionally and courteously.
• Provide accurate information regarding the PAC service and available support pathways.
• Signpost callers to appropriate healthcare, community, voluntary sector, or support services.
• Direct enquiries to the relevant clinician, care coordinator, manager, or organisation where appropriate.
• Take accurate and comprehensive messages and ensure these are communicated promptly to the relevant team member.
• Escalate urgent clinical, safeguarding, welfare, or operational concerns in line with service procedures.
• Maintain accurate records of all incoming calls, enquiries, actions and outcomes.
• Support the resolution of enquiries and ensure callers receive a positive experience of the service.

Coordination and Administration

• Arrange appointments and assessment bookings for PAC Care Coordinators and other members of the multidisciplinary team.
• Maintain accurate and timely records using clinical and administrative systems.
• Update patient tracking systems and databases to reflect outcomes of contact attempts and engagement activities.
• Record patient decisions, appointments, declines and follow-up requirements accurately.
• Support management of referral lists and patient pipelines.
• Liaise with GP practices and PAC colleagues regarding patient engagement outcomes.
• Assist with the collection and reporting of service activity data and key performance indicators.
• Ensure compliance with Information Governance, GDPR and confidentiality requirements.
• Support data quality audits and service monitoring exercises.

Service Support and Development

• Promote awareness and understanding of the PAC service across stakeholders and partner organisations.
• Participate in team meetings and service development initiatives.
• Provide feedback regarding patient experience, common themes and barriers to engagement.
• Contribute to the development of patient communication materials and engagement approaches.
• Work collaboratively with colleagues to continually improve patient uptake and accessibility of the service.
• Support audits and quality improvement activities where required.

Person Specification

Experience

Essential

• -Experience in a customer service, administration, reception, call handling or patient-facing role.
• -Experience communicating with individuals in a sensitive and professional manner.
• - Experience maintaining accurate records and databases.
• -Experience managing telephone enquiries and communicating effectively over the telephone.

Desirable

• -Previous experience working within the NHS, healthcare, social care or voluntary sector.
• -Experience undertaking proactive telephone outreach campaigns.
• -Experience of appointment booking and service coordination.

Qualifications

Essential

• -Educated to GCSE level or equivalent, including English and Mathematics.
• -Evidence of relevant administrative, customer service or healthcare experience.
• -Willingness to undertake relevant training and development.

Desirable

• -Previous experience of working in health or social care sector.
• -Training in customer service, care navigation, motivational interviewing or health coaching.
• - NVQ level 3 in related field.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP

United Kingdom

Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

• Assess and treat patients within their home setting to undertake comprehensive assessment, diagnosis, care planning, treatment and evaluation for patients presenting with acute or chronic conditions.
• Clinically examine and assess patient needs from a physiological and psychological perspective, interpret test results and plan clinical care accordingly.
• To always practice within professional competencies and escalate to the referring or duty clinician for guidance where clinical presentations exceed individual experience or scope of practice.
• Make any necessary referrals in collaboration with the referring or duty clinician to other members of the primary health care team, community or hospital teams or social care team as appropriate.
• Where appropriate, discuss with the referring or duty clinician doctor the needs of patients presenting with complex health needs or conditions requiring specific treatment, hospital admission or referral.
• Follow-up patients in the short term and post discharge / 999 call to ensure continuity of care and assist with reducing unnecessary hospital admission or re-admission.
• Ensure clinical practice is safe and effective and remains within the boundaries of competence, and to acknowledge limitations.
• Advise patients on general health care and minor ailments, with referral to other members of the primary and secondary health care team as necessary.
• Support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self-care where appropriate.
• Work as an autonomous practitioner in accordance with the Health and Care Professions Council Standards and Proficiency, Standards of Conduct, Performance and Ethics and ensure that personal and professional clinical standards and development are maintained.
• If able to prescribe/issue medications as appropriate following national policies, patient group directives and local pathways and in accordance with own competence.
• Formally and informally impart knowledge and skills to colleagues promoting peer review and best practice within the work environment, ensuring the delivery of a safe and effective service.
• Undertake the collection of pathological specimens including intravenous blood samples, swabs etc. Perform investigatory procedures requested by the GPs, only accepting to carry out procedures that you are appropriately trained to complete.

Other Responsibilities

• Maintain accurate, contemporaneous healthcare records appropriate to the consultation.
• Assist with the development of local policies and procedures and participate in audit.
• Participate in PCN MDT where appropriate.
• Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships.
• Liaise with other stakeholders as needed for the collective benefit of patients, including but not limited to:

- Patients and their representatives

- GP, nurses, AHPs and other practice staff

- Social prescribers, first contact physiotherapists, physician associates and pharmacists

- Community pharmacists and support staff

- End of life care teams

- Mental health teams

- PCN Clinical Directors and other PCN staff

- Practice managers

- Community nurses and other allied health professionals

- Hospital staff with responsibilities for prescribing and medicines optimisation

Person Specification

Experience

Essential

• Minimum 2 yrs post qualification experience
• Demonstrable experience working in, or a good understanding of, urgent care and primary care environments, including the operational and clinical demands of these settings.
• Comprehensive patient examination skills of body systems
• Knowledge of common acute and chronic conditions that are likely to be seen in primary care
• Collaborative working and of building relationships across a variety of organisations
• Facilitating change to improve clinical practice
• Undertaking policy review and clinical audit
• Good knowledge of Emis / Clinical system
• Understanding of clinical governance and quality issues

Desirable

• Experience working within primary care
• Independent prescribing (V300)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP

United Kingdom

Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Must have a full, clean driving licence and access to a car for home visits
• PREVIOUS APPLICANTS, PLEASE DO NOT RE-APPLY

• Participate in weekly referral triage meetings to assist in identifying appropriate referrals.
• Work closely with the PAC MDT coordinators to ensure that GP/complex meetings are arranged, coordinated, and communicated, with all necessary information available in a timely manner.
• Ensure all records are comprehensive, complete, available. Update patients records and universal care plan in timely manner to ensure coordinators and other service providers have access to any patient updates/progress.
• Present yourself as an ambassador for the service and attend external practice/service meetings to promote the PAC MDT service when necessary.
• Attend relevant PAC service meetings as required.
• Ensure that all PAC service policies are fully adhered to.
• Participate in evaluating patient goals and outcomes to help guide ongoing care plans and support improvements within the service.
• Direct patients to suitable services and resources to support their empowerment and enable them to manage their own health.
• Must have a full, clean driving licence and access to a car for home visits
• PREVIOUS APPLICANTS, PLEASE DO NOT RE-APPLY

Person Specification

Qualifications

Essential

• -Educated to GCSE level, including English and Mathematics at grade C or above or equivalent.
• - Previous experience of working in health or social care sector.
• -Evidence of appropriate continuing professional development and education to maintain up to date knowledge.

Desirable

• -Previous experience working as a HCSW.
• -Training in coaching, motivational interviewing, or care navigation
• - NVQ level 3 in related field.

Experience

Essential

• -Significant previous experience in project or team administration.
• -Previous experience working within a busy team or project office.
• -Supporting implementation of projects or new initiatives
• -Supporting the monitoring of information and evaluation of a new project or initiative.

Desirable

• -Previous work within the NHS, social care or voluntary and community sector.
• -Previous work within multi-disciplinary teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP

United Kingdom

Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Chair's Key Responsibilities

Strategic Leadership:

• Work with the Operational Lead and Directors to shape, develop and oversee delivery of the organisation's strategic objectives.
• Ensure the organisation remains responsive to emerging NHS workforce priorities and changes within primary care and neighbourhood health services.
• Support the development of innovative workforce solutions that respond to local and system-wide need.
• Promote continuous improvement and organisational learning.
• Ensure strategic decisions support the long-term sustainability and resilience of the organisation.

Financial Sustainability and Organisational Resilience:

• Provide Board leadership on financial sustainability and long-term organisational viability.
• Support the development of income diversification strategies and business development opportunities.
• Ensure effective oversight of financial performance, reserves, risk management and organisational performance.
• Promote assurance arrangements that support effective stewardship of public resources.
• Ensure strategic risks are identified, monitored and mitigated appropriately.
• Support organisational resilience planning and business continuity arrangements.

Executive Leadership, Succession and Transition:

• Establish and maintain an effective and constructive working relationship with the Operational Lead.
• Provide support, guidance and appropriate challenge to the executive leadership function.
• Lead the appraisal of the Operational Lead on behalf of the Board.
• Support succession planning and leadership development arrangements.
• Provide governance oversight during periods of executive transition and organisational change.

Partnership Working and External Representation:

• Act as an ambassador for the South West London Training Hub CIC.
• Develop and maintain productive relationships with NHS England, South West London Integrated Care Board, Primary Care Networks, locality Training Hubs, education providers and other strategic partners.
• Promote collaboration and partnership working across organisational boundaries.
• Represent the organisation at relevant strategic meetings and forums.
• Champion the importance of workforce development and the contribution of Training Hubs to the wider health and care system.

Board Leadership and Governance:

• Lead the Board in setting and overseeing the strategic direction of South West London Training Hub CIC.
• Ensure the Board operates effectively and in accordance with the Company's Articles of Association, statutory requirements and governance framework.
• Ensure the Board focuses on strategy, governance, assurance, scrutiny and organisational sustainability, while enabling the operational leadership team to focus on implementation, management and delivery of the Training Hub's offer.
• Support the organisation with next years re-procurement of Training Hubs by Heath Education England/NHS England.
• Promote the highest standards of integrity, accountability, transparency and ethical conduct.
• Foster an inclusive and effective Board culture that encourages constructive challenge, respectful debate and collective decision-making.
• Ensure Directors understand and fulfil their statutory and fiduciary responsibilities.
• Ensure actual, potential and perceived conflicts of interest are appropriately identified, declared and managed.
• Lead regular reviews of Board effectiveness and governance arrangements.
• Support the recruitment, induction, appraisal and development of Board members.

Person Specification

Knowledge and Skills

Essential

• An understanding of primary care workforce development and the role of Training Hubs as well as the NHS, Integrated Care Systems and partnership working.
• Understanding of Directors' statutory and fiduciary duties.
• Knowledge of financial governance, assurance and risk management.
• Independence of judgement with accompanying sound judgement, integrity and personal resilience.
• Ability to identify, declare and appropriately manage conflicts of interest.
• Strong strategic thinking and leadership capability.
• Excellent communication and influencing skills.
• Strong facilitation and meeting-management skills with the ability to support and challenge appropriately.
• Commitment to equality, diversity and inclusion.
• Ability to balance strategic governance with operational delivery.

Desirable

• Experience within primary care or of working with Training Hubs, Primary Care Networks or Integrated Care Boards.
• Understanding of or experience of working within a Community Interest Company, social enterprise or not-for-profit organisation.
• Experience of developing commercial opportunities or diversified income streams.
• Knowledge of neighbourhood health models and workforce transformation programmes.
• Established professional networks across health, education or public service sectors.

Experience

Essential

• Governance and Leadership-
• Board-level leadership experience as a Chair, Non-Executive Director, Trustee or senior executive.
• Evidence of successfully chairing Boards, committees or senior governance forums.
• Experience of creating effective Board cultures that promote inclusion, accountability, constructive challenge and collective decision-making.
• Experience of managing constructive disagreement and achieving consensus amongst diverse stakeholders.
• Experience of leading organisations through periods of strategic change, transformation or growth.

Organisational Development

Essential

• Experience of supporting executive transition, succession planning and organisational resilience.
• Experience of overseeing organisational performance, assurance and risk management

Financial Sustainability

Essential

• Experience of overseeing financial sustainability within a complex organisation.
• Experience of managing risk associated with funding uncertainty, organisational change or shifting strategic priorities.
• Experience of supporting income diversification and long-term business sustainability.

Partnership and System Leadership

Essential

• Experience of partnership working across organisational boundaries.
• Experience of influencing senior stakeholders within health, education, public service or related sectors.
• Experience of operating within complex systems involving multiple organisations and competing priorities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sutton Primary Care Networks

Address

South West London ( Hybrid)

120 The Broadway

Wimbledon

London

SW19 1RH

United Kingdom

Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)