Job description

Job responsibilities

Job responsibilities

The Bookings Administrator will be responsible for providing clerical and administrative support for the Lung Cancer Screening Programme and/or TIC Health private patients. Our day starts at 8am when working as part of a multi-disciplinary team, you will answer incoming calls promptly and professionally. Book appointments across a range of services including:MRI, CT, Ultrasound, X-ray, ECGs, ETTs, Blood tests and GP consultations.

Issue invitations adhering to programme deadlines, be a direct point of contact for patients, including a large volume of telephone calls and provide the nursing/radiography staff with administrative support to ensure onward referrals / outcomes are issued in line with key performance indicators. The role will require a flexible approach, and the candidate will be required to work in a fast-paced environment, delivering to tight deadlines.

Main Duties

Be the first point of contact for all patients

Use the dedicated Patient Admission Systems (PAS) to book appointments and record information as required across multiple platforms.

Record telephone contacts and administrative templates in the PAS in line with service guidelines.

Use appropriate methods of communication to build confidence and credibility of all services with representatives from external agencies and organisations.

Provide key information, advice, and guidance to participants.

Undertake administrative duties in line with the participant administration pathway.

Maintain confidentiality in respect of all patient and staff information in line with Data Protection Act.

To be patient focused when representing the service; ensuring that all patients are given welcoming, supportive, and helpful.

Deal with all calls, enquiries and messages in a professional manner, relaying messages to the wider team and taking appropriate action.

Manage and prioritise own workload.

Work as an effective team member, demonstrate good personal communication skills, and actively promote excellent team and interdisciplinary relationships.

Assist with data collection activities by ensuring records are up to date; maintain accurate, clear, and legible documentation in all legal records in accordance with the Data Protection Act.

Monitor virtual Lung Health Check clinics to ensure full utilisation of appointments.

Organisational Responsibilities

Being aware of and adhere to administrative procedures and protocols relevant to the post.

Observing and adhering to all TIC Health policies and procedures.

Demonstrate TIC Health values and behaviours.

Education and Training

To contribute to and agree a continuing Personal Development Plan.

Ensuring completion of timely Appraisal process with designated line manager.

To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management.

To attend on-going refresher training within their job role as legislation changes and upgrades to local systems are introduced.

Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required.

Participate in departmental meetings and awareness sessions as and when required.

Develop IT skills necessary to support the post.

Person Specification

Qualifications

Essential

• Minimum 5 grade A to C or equivalent including English and Maths

Desirable

• IT user qualification
• word processing qualification

Knowledge and skills

Essential

• Excellent interpersonal, communication and organisational skills Experience of using IT systems and software.
• High degree of accuracy and attention to detail
• Ability to manage confidential matters in a sensitive manner.
• Ability to work under pressure and to deadlines.
• Advanced keyboard skills with speed and accuracy
• Able to work both as a member of the team and on own initiative.
• Ability to prioritise and plan activities and tasks.

Desirable

• Experience of working with databases
• Experience of using a Patient Administration System or similar

Values

Essential

• Ability to adhere to TIC Health Values and Behaviours
• Ability to be flexible and reliable.
• Ability to remain calm, polite, and tactful.
• Ability to always maintain confidentiality particularly in relation to patient-identifiable and personal data / information.
• Commitment to continued personal and educational development.
• Enthusiastic and motivated

Experience

Essential

• Experience of working in an administration role
• Experience of working in a team
• Experience in dealing with the general public
• Good working knowledge of Microsoft Office and general IT literacy
• Excellent communication skills with a confident and friendly telephone manner

Desirable

• Previous NHS experience
• Previous call-centre or healthcare bookings experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

Yate Booking Office

Bristol

BS37 5QX

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Patient Care and Reception

• Greet patients on arrival in a friendly, professional, and reassuring manner
• Check patients in for their scheduled appointments
• Respond to patient queries received via the email inbox
• Answer incoming telephone calls and handle patient enquiries appropriately, escalating where necessary

Clinical and Procedural Duties

• Prepare patients for diagnostic procedures, including CT and MRI, ensuring patients understand what to expect
• Provide phlebotomy services / undertake training for, taking blood samples as required
• Perform cannulation for patients where clinically required
• Assist the radiographer with patient positioning during scanning procedures
• Monitor patient comfort and wellbeing throughout procedures,

Clinic Environment

• Maintain a clean, safe, and tidy clinical environment at all times
• Ensure clinical areas and equipment are prepared appropriately between patients
• Adhere to infection control, health and safety, and clinical governance policies

General

• Maintain patient confidentiality and comply with data protection requirements at all times
• Work collaboratively as part of the wider clinical and administrative team
• Participate in mandatory training and continuing professional development
• Undertake any other duties commensurate with the role as required

Person Specification

Experience

Essential

• Previous experience in a healthcare, clinic, or hospital setting.
• Excellent communication and interpersonal skills
• Ability to follow clinical protocols and instructions accurately;
• Good organisational skills and attention to detail
• Knowledge of infection control and health and safety procedures;
• Calm and reassuring manner, including with anxious patients.
• Flexible and adaptable to changing clinic needs
• Willingness to undertake phlebotomy and cannulation training if not already qualified.
• Strong administrative skills
• Excellent interpersonal and communication skills, both with patients and colleagues

Desirable

• Experience in a similar front-of-house role within a private or NHS medical or clinical setting
• Experience in phlebotomy and/or cannulation;
• Experience assisting with diagnostic imaging procedures (CT/MRI)Skills Familiarity with diagnostic imaging, cardiac screening, or private GP services
• Experience using clinical software systems or patient management systems
• Willingness to travel between clinic branches, if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

Warwick Road

Solihull

B93 9LW

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Patient Care and Reception

• Greet patients on arrival in a friendly, professional, and reassuring manner
• Check patients in for their scheduled appointments
• Respond to patient queries received via the email inbox
• Answer incoming telephone calls and handle patient enquiries appropriately, escalating where necessary

Clinical and Procedural Duties

• Prepare patients for diagnostic procedures, including CT and MRI, ensuring patients understand what to expect
• Provide phlebotomy services / undertake training for, taking blood samples as required
• Perform cannulation for patients where clinically required
• Assist the radiographer with patient positioning during scanning procedures
• Monitor patient comfort and wellbeing throughout procedures,

Clinic Environment

• Maintain a clean, safe, and tidy clinical environment at all times
• Ensure clinical areas and equipment are prepared appropriately between patients
• Adhere to infection control, health and safety, and clinical governance policies

General

• Maintain patient confidentiality and comply with data protection requirements at all times
• Work collaboratively as part of the wider clinical and administrative team
• Participate in mandatory training and continuing professional development
• Undertake any other duties commensurate with the role as required

Person Specification

Experience

Essential

• Previous experience in a healthcare, clinic, or hospital setting.
• Excellent communication and interpersonal skills
• Ability to follow clinical protocols and instructions accurately;
• Good organisational skills and attention to detail
• Knowledge of infection control and health and safety procedures;
• Calm and reassuring manner, including with anxious patients.
• Flexible and adaptable to changing clinic needs
• Willingness to undertake phlebotomy and cannulation training if not already qualified.
• Strong administrative skills
• Excellent interpersonal and communication skills, both with patients and colleagues

Desirable

• Experience in a similar front-of-house role within a private or NHS medical or clinical setting
• Experience in phlebotomy and/or cannulation;
• Experience assisting with diagnostic imaging procedures (CT/MRI)Skills Familiarity with diagnostic imaging, cardiac screening, or private GP services
• Experience using clinical software systems or patient management systems
• Willingness to travel between clinic branches, if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

The Atrium Health Club,

Scours Ln

Reading

RG30 6AY

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Patient Care and Reception

• Greet patients on arrival in a friendly, professional, and reassuring manner
• Check patients in for their scheduled appointments
• Respond to patient queries received via the email inbox
• Answer incoming telephone calls and handle patient enquiries appropriately, escalating where necessary

Clinical and Procedural Duties

• Prepare patients for diagnostic procedures, including CT and MRI, ensuring patients understand what to expect
• Provide phlebotomy services / undertake training for, taking blood samples as required
• Perform cannulation for patients where clinically required
• Assist the radiographer with patient positioning during scanning procedures
• Monitor patient comfort and wellbeing throughout procedures,

Clinic Environment

• Maintain a clean, safe, and tidy clinical environment at all times
• Ensure clinical areas and equipment are prepared appropriately between patients
• Adhere to infection control, health and safety, and clinical governance policies

General

• Maintain patient confidentiality and comply with data protection requirements at all times
• Work collaboratively as part of the wider clinical and administrative team
• Participate in mandatory training and continuing professional development
• Undertake any other duties commensurate with the role as required
• Please state in application if you wish to be considered for South Clinics or North Clinics

Person Specification

Experience

Essential

• Previous experience in a healthcare, clinic, or hospital setting.
• Excellent communication and interpersonal skills
• Ability to follow clinical protocols and instructions accurately;
• Good organisational skills and attention to detail
• Knowledge of infection control and health and safety procedures;
• Calm and reassuring manner, including with anxious patients.
• Flexible and adaptable to changing clinic needs
• Willingness to undertake phlebotomy and cannulation training if not already qualified.
• Strong administrative skills
• Excellent interpersonal and communication skills, both with patients and colleagues
• Ability to travel between clinic branches, if required

Desirable

• Experience in a similar front-of-house role within a private or NHS medical or clinical setting
• Experience in phlebotomy and/or cannulation;
• Experience assisting with diagnostic imaging procedures (CT/MRI)Skills Familiarity with diagnostic imaging, cardiac screening, or private GP services
• Experience using clinical software systems or patient management systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

The Atrium Health Club,

Scours Ln

Reading

RG30 6AY

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

We are seeking an experienced and motivated HCPC Registered Radiographer with CT and MRI experience to join TIC Health and take responsibility for the day-to-day clinical running of a TIC Health branch. The post holder will work autonomously while providing high-quality CT and MRI imaging services, ensuring excellent standards of patient care, image quality, safety and operational efficiency are maintained throughout the service. They will act as a key point of contact for clinical and operational matters and escalate any concerns that may impact patient care or service delivery.The successful candidate will be an HCPC Registered Radiographer with strong CT and MRI experience, excellent clinical judgement and the confidence to take ownership of the day-to-day running of a busy imaging service.

Person Specification

Qualifications

Essential

• We are looking for an experienced, confident and highly motivated CT/MRI Radiographer who is able to work autonomously and take responsibility for the day-to-day clinical and operational running of a TIC Health branch.
• Essential Criteria
• Qualifications & Registration
• Degree or Diploma in Diagnostic Radiography or equivalent recognised qualification.
• Current registration with the Health and Care Professions Council (HCPC).
• Evidence of ongoing Continuing Professional Development (CPD).
• Clinical Experience
• Demonstrable post-registration experience working as a Diagnostic Radiographer.
• Strong practical experience in both CT and MRI.
• Previous experience working with Philips MRI systems.
• Confident in independently performing a range of routine CT and MRI examinations.
• Good understanding of CT and MRI imaging protocols and the ability to recognise and address image quality issues.
• Experience of adapting imaging techniques appropriately according to patient presentation and clinical requirements.
• Knowledge and understanding of MRI safety, including appropriate patient and implant screening.
• Knowledge and understanding of IR(ME)R and its application within clinical practice.
• Experience completing and documenting daily equipment QA/QC.
• Ability to recognise equipment faults or performance concerns and escalate these appropriately.
• Experience maintaining high standards of infection prevention and control.
• Operational & Leadership Skills
• Ability to work autonomously and confidently take responsibility for the day-to-day running of a diagnostic imaging branch.
• Ability to manage patient flow and maintain expected patient throughput while ensuring patient safety, dignity and image quality are not compromised.
• Strong organisational and time-management skills.
• Ability to prioritise workload effectively within a busy clinical environment.
• Confidence in escalating clinical, operational, staffing or equipment concerns to the appropriate teams.
• Ability to support and provide guidance to Radiographers, HCAs and other members of the branch team.
• Good communication and interpersonal skills, with the ability to communicate effectively with patients, colleagues, referrers and other healthcare professionals.
• Good IT skills and experience working with RIS/PACS and electronic patient records.
• Professional Attributes
• Patient-focused with a commitment to providing safe, compassionate and high-quality care.
• Professional, reliable and accountable.
• Proactive approach to identifying and resolving problems.
• Able to remain calm and make appropriate decisions in a busy clinical environment.
• Strong attention to detail.
• Commitment to maintaining excellent standards of image quality and service delivery.
• Willingness to work flexibly in accordance with service requirements.
• Willingness to provide occasional support or cover at other TIC Health branches when required.
• Desirable Criteria
• Previous experience working with Philips CT systems.
• Experience with Philips 3T MRI systems.
• Previous experience in a senior, lead or site-based Radiographer position.
• Experience managing or coordinating the day-to-day operation of an imaging department or diagnostic service.
• Experience working within an independent healthcare or community diagnostic environment.
• Experience working across multiple imaging sites.
• IV cannulation competency.
• Experience administering intravenous contrast media.
• Experience using automated contrast injectors.
• Knowledge of PGDs and experience working under relevant PGDs.
• ILS or equivalent emergency life-support training.
• Previous experience supporting service development, protocol optimisation, audits or quality improvement.
• Experience training, mentoring or supporting junior Radiographers, students or HCAs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

TIC Health

Address

TIC Reading and Milton Keynes branch

The Hive

Camrose Avenue

London

Greater London

HA8 6AG

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

This role is fundamental to the delivery of high-quality diagnostic imaging services across TIC Health. The post holder will provide safe, effective, and patient-centred imaging by performing both MRI and CT examinations in accordance with national standards, departmental protocols, and regulatory requirements.

Key Responsibilities

Perform a wide range of MRI and CT examinations in accordance with departmental protocols and best practice guidelines.

Work flexibly across TIC Health imaging sites, based at Reading travelling between locations to support operational needs and ensure service continuity.

Ensure all imaging examinations are conducted safely and in compliance with IR(ME)R regulations and radiation safety standards.

Prepare and position patients appropriately for MRI and CT procedures while ensuring patient comfort, dignity, and safety.

Screen patients for MRI safety and contraindications, ensuring appropriate safety procedures are followed at all times.

Assess imaging referrals to ensure examinations are appropriate and justified prior to scanning.

Produce high-quality diagnostic images suitable for clinical reporting.

Recognise and escalate urgent or unexpected findings in line with departmental escalation procedures.

Communicate clearly with patients, explaining procedures and providing reassurance where necessary.

Maintain accurate patient records and imaging documentation using RIS/PACS systems.

Ensure imaging equipment is operated safely and maintained in accordance with manufacturer guidance and quality assurance standards.

Participate in quality assurance, audits, and service improvement initiatives.

Support colleagues and contribute to a collaborative team environment across all sites.

Ensure adherence to infection prevention and control policies and maintain a safe clinical environment.

Professional Responsibilities

Maintain registration with the Health and Care Professions Council (HCPC).

Adhere to the HCPC Standards of Conduct, Performance and Ethics.

Ensure compliance with IR(ME)R regulations, radiation protection guidelines, and MRI safety standards.

Engage in continuous professional development (CPD) to maintain and enhance cross-sectional imaging competencies.

Report clinical or non-clinical incidents through the appropriate reporting systems.

Ensure the safety of patients, staff, and visitors across all TIC Health imaging locations.

Work collaboratively with radiologists, clinicians, and healthcare professionals to support efficient patient pathways.

Promote high standards of professional practice and patient care.

Person Specification

Experience

Essential

• Experience performing CT and/or MRI examinations in a clinical imaging environment.
• Ability to work as an autonomous practitioner while contributing to a multidisciplinary team.
• Strong clinical judgement and decision-making skills.
• Excellent communication and patient care skills.
• Experience using Radiology Information Systems (RIS), SEMBLE, CIMAR and PACS.
• Ability to manage workload effectively and work flexibly across multiple sites.

Desirable

• Experience working across multiple imaging sites or mobile imaging services.
• Experience in advanced CT or MRI protocols.
• Understanding of service audits, governance, and quality assurance processes.

Qualifications

Essential

• BSc (Hons) in Diagnostic Radiography or equivalent.
• Registered with the Health and Care Professions Council (HCPC).
• Evidence of ongoing Continuing Professional Development (CPD).

Desirable

• Postgraduate qualification in MRI or CT.
• IR(ME)R practitioner or operator entitlement.
• MRI safety training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

TIC Health

Address

TIC Health

The Atrium Health Club

Scours Ln

Reading

RG30 6AY

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

This role is fundamental to the delivery of high-quality diagnostic imaging services across TIC Health. The post holder will provide safe, effective, and patient-centred imaging by performing both MRI and CT examinations in accordance with national standards, departmental protocols, and regulatory requirements.

Key Responsibilities

Perform a wide range of MRI and CT examinations in accordance with departmental protocols and best practice guidelines.

Work flexibly across TIC Health imaging sites, based at Milton Keynes travelling between locations to support operational needs and ensure service continuity.

Ensure all imaging examinations are conducted safely and in compliance with IR(ME)R regulations and radiation safety standards.

Prepare and position patients appropriately for MRI and CT procedures while ensuring patient comfort, dignity, and safety.

Screen patients for MRI safety and contraindications, ensuring appropriate safety procedures are followed at all times.

Assess imaging referrals to ensure examinations are appropriate and justified prior to scanning.

Produce high-quality diagnostic images suitable for clinical reporting.

Recognise and escalate urgent or unexpected findings in line with departmental escalation procedures.

Communicate clearly with patients, explaining procedures and providing reassurance where necessary.

Maintain accurate patient records and imaging documentation using RIS/PACS systems.

Ensure imaging equipment is operated safely and maintained in accordance with manufacturer guidance and quality assurance standards.

Participate in quality assurance, audits, and service improvement initiatives.

Support colleagues and contribute to a collaborative team environment across all sites.

Ensure adherence to infection prevention and control policies and maintain a safe clinical environment.

Professional Responsibilities

Maintain registration with the Health and Care Professions Council (HCPC).

Adhere to the HCPC Standards of Conduct, Performance and Ethics.

Ensure compliance with IR(ME)R regulations, radiation protection guidelines, and MRI safety standards.

Engage in continuous professional development (CPD) to maintain and enhance cross-sectional imaging competencies.

Report clinical or non-clinical incidents through the appropriate reporting systems.

Ensure the safety of patients, staff, and visitors across all TIC Health imaging locations.

Work collaboratively with radiologists, clinicians, and healthcare professionals to support efficient patient pathways.

Promote high standards of professional practice and patient care.

Person Specification

Experience

Essential

• Experience performing CT and/or MRI examinations in a clinical imaging environment.
• Ability to work as an autonomous practitioner while contributing to a multidisciplinary team.
• Strong clinical judgement and decision-making skills.
• Excellent communication and patient care skills.
• Experience using Radiology Information Systems (RIS), SEMBLE, CIMAR and PACS.
• Ability to manage workload effectively and work flexibly across multiple sites.

Desirable

• Experience working across multiple imaging sites or mobile imaging services.
• Experience in advanced CT or MRI protocols.
• Understanding of service audits, governance, and quality assurance processes.

Qualifications

Essential

• BSc (Hons) in Diagnostic Radiography or equivalent.
• Registered with the Health and Care Professions Council (HCPC).
• Evidence of ongoing Continuing Professional Development (CPD).

Desirable

• Postgraduate qualification in MRI or CT.
• IR(ME)R practitioner or operator entitlement.
• MRI safety training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

TIC Health

Address

TIC Health

Oliver's Field, Whaddon Road

Mursley

Milton Keynes

MK17 0PL

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Patient Care and Reception

• Greet patients on arrival in a friendly, professional, and reassuring manner
• Check patients in for their scheduled appointments
• Respond to patient queries received via the email inbox
• Answer incoming telephone calls and handle patient enquiries appropriately, escalating where necessary

Clinical and Procedural Duties

• Prepare patients for diagnostic procedures, including CT and MRI, ensuring patients understand what to expect
• Provide phlebotomy services / undertake training for, taking blood samples as required
• Perform cannulation for patients where clinically required
• Assist the radiographer with patient positioning during scanning procedures
• Monitor patient comfort and wellbeing throughout procedures,

Clinic Environment

• Maintain a clean, safe, and tidy clinical environment at all times
• Ensure clinical areas and equipment are prepared appropriately between patients
• Adhere to infection control, health and safety, and clinical governance policies

General

• Maintain patient confidentiality and comply with data protection requirements at all times
• Work collaboratively as part of the wider clinical and administrative team
• Participate in mandatory training and continuing professional development
• Undertake any other duties commensurate with the role as required

Person Specification

Experience

Essential

• Previous experience in a healthcare, clinic, or hospital setting.
• Excellent communication and interpersonal skills
• Ability to follow clinical protocols and instructions accurately;
• Good organisational skills and attention to detail
• Knowledge of infection control and health and safety procedures;
• Calm and reassuring manner, including with anxious patients.
• Flexible and adaptable to changing clinic needs
• Willingness to undertake phlebotomy and cannulation training if not already qualified.
• Strong administrative skills
• Excellent interpersonal and communication skills, both with patients and colleagues

Desirable

• Experience in a similar front-of-house role within a private or NHS medical or clinical setting
• Experience in phlebotomy and/or cannulation;
• Experience assisting with diagnostic imaging procedures (CT/MRI)Skills Familiarity with diagnostic imaging, cardiac screening, or private GP services
• Experience using clinical software systems or patient management systems
• Willingness to travel between clinic branches, if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

Whaddon Rd

Mursley

Milton Keynes

MK17 0PL

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

The Bookings Administrator will be responsible for providing clerical and administrative support for the Lung Cancer Screening Programme and/or TIC Health private patients. Our day starts at 8am when working as part of a multi-disciplinary team, you will answer incoming calls promptly and professionally. Book appointments across a range of services including:MRI, CT, Ultrasound, X-ray, ECGs, ETTs, Blood tests and GP consultations.

Issue invitations adhering to programme deadlines, be a direct point of contact for patients, including a large volume of telephone calls and provide the nursing/radiography staff with administrative support to ensure onward referrals / outcomes are issued in line with key performance indicators. The role will require a flexible approach, and the candidate will be required to work in a fast-paced environment, delivering to tight deadlines.

Main Duties

Be the first point of contact for all patients

Use the dedicated Patient Admission Systems (PAS) to book appointments and record information as required across multiple platforms.

Record telephone contacts and administrative templates in the PAS in line with service guidelines.

Use appropriate methods of communication to build confidence and credibility of all services with representatives from external agencies and organisations.

Provide key information, advice, and guidance to participants.

Undertake administrative duties in line with the participant administration pathway.

Maintain confidentiality in respect of all patient and staff information in line with Data Protection Act.

To be patient focused when representing the service; ensuring that all patients are given welcoming, supportive, and helpful.

Deal with all calls, enquiries and messages in a professional manner, relaying messages to the wider team and taking appropriate action.

Manage and prioritise own workload.

Work as an effective team member, demonstrate good personal communication skills, and actively promote excellent team and interdisciplinary relationships.

Assist with data collection activities by ensuring records are up to date; maintain accurate, clear, and legible documentation in all legal records in accordance with the Data Protection Act.

Monitor virtual Lung Health Check clinics to ensure full utilisation of appointments.

Organisational Responsibilities

Being aware of and adhere to administrative procedures and protocols relevant to the post.

Observing and adhering to all TIC Health policies and procedures.

Demonstrate TIC Health values and behaviours.

Education and Training

To contribute to and agree a continuing Personal Development Plan.

Ensuring completion of timely Appraisal process with designated line manager.

To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management.

To attend on-going refresher training within their job role as legislation changes and upgrades to local systems are introduced.

Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required.

Participate in departmental meetings and awareness sessions as and when required.

Develop IT skills necessary to support the post.

Person Specification

Qualifications

Essential

• Minimum 5 grade A to C or equivalent including English and Maths

Desirable

• IT user qualification
• word processing qualification

Knowledge and skills

Essential

• Excellent interpersonal, communication and organisational skills Experience of using IT systems and software.
• High degree of accuracy and attention to detail
• Ability to manage confidential matters in a sensitive manner.
• Ability to work under pressure and to deadlines.
• Advanced keyboard skills with speed and accuracy
• Able to work both as a member of the team and on own initiative.
• Ability to prioritise and plan activities and tasks.

Desirable

• Experience of working with databases
• Experience of using a Patient Administration System or similar

Values

Essential

• Ability to adhere to TIC Health Values and Behaviours
• Ability to be flexible and reliable.
• Ability to remain calm, polite, and tactful.
• Ability to always maintain confidentiality particularly in relation to patient-identifiable and personal data / information.
• Commitment to continued personal and educational development.
• Enthusiastic and motivated

Experience

Essential

• Experience of working in an administration role
• Experience of working in a team
• Experience in dealing with the general public
• Good working knowledge of Microsoft Office and general IT literacy
• Excellent communication skills with a confident and friendly telephone manner

Desirable

• Previous NHS experience
• Previous call-centre or healthcare bookings experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

Yate Booking Office

Bristol

BS37 5QX

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

This role is fundamental to the delivery of high-quality diagnostic imaging services across TIC Health sites. The post holder will provide safe, effective, and patient-centred imaging by performing MRI and CT examinations in accordance with national standards, departmental protocols, and regulatory requirements.

Key Responsibilities

Perform a wide range of MRI and CT examinations in accordance with departmental protocols and best practice guidelines.

We are looking for candidates who can work flexibly across TIC Health imaging sites, Milton Keynes, Reading, Romford, Solihull, Edgware and Rochdale, travelling to locations to support operational needs and ensure service continuity. - Please state in your application which locations you are able to travel to.

Ensure all imaging examinations are conducted safely and in compliance with IR(ME)R regulations and radiation safety standards.

Prepare and position patients appropriately for MRI and CT procedures while ensuring patient comfort, dignity, and safety.

Screen patients for MRI safety and contraindications, ensuring appropriate safety procedures are followed at all times.

Assess imaging referrals to ensure examinations are appropriate and justified prior to scanning.

Produce high-quality diagnostic images suitable for clinical reporting.

Recognise and escalate urgent or unexpected findings in line with departmental escalation procedures.

Communicate clearly with patients, explaining procedures and providing reassurance where necessary.

Maintain accurate patient records and imaging documentation using RIS/PACS systems.

Ensure imaging equipment is operated safely and maintained in accordance with manufacturer guidance and quality assurance standards.

Participate in quality assurance, audits, and service improvement initiatives.

Support colleagues and contribute to a collaborative team environment across all sites.

Ensure adherence to infection prevention and control policies and maintain a safe clinical environment.

Professional Responsibilities

Maintain registration with the Health and Care Professions Council (HCPC).

Adhere to the HCPC Standards of Conduct, Performance and Ethics.

Ensure compliance with IR(ME)R regulations, radiation protection guidelines, and MRI safety standards.

Engage in continuous professional development (CPD) to maintain and enhance cross-sectional imaging competencies.

Report clinical or non-clinical incidents through the appropriate reporting systems.

Ensure the safety of patients, staff, and visitors across all TIC Health imaging locations.

Work collaboratively with radiologists, clinicians, and healthcare professionals to support efficient patient pathways.

Promote high standards of professional practice and patient care.

Person Specification

Experience

Essential

• Experience performing CT and/or MRI examinations in a clinical imaging environment.
• Ability to work as an autonomous practitioner while contributing to a multidisciplinary team.
• Strong clinical judgement and decision-making skills.
• Excellent communication and patient care skills.
• Experience using Radiology Information Systems (RIS), SEMBLE, CIMAR and PACS.
• Ability to manage workload effectively and work flexibly across multiple sites.

Desirable

• Experience working across multiple imaging sites or mobile imaging services.
• Experience in advanced CT or MRI protocols.
• Understanding of service audits, governance, and quality assurance processes.

Qualifications

Essential

• BSc (Hons) in Diagnostic Radiography or equivalent.
• Registered with the Health and Care Professions Council (HCPC).
• Evidence of ongoing Continuing Professional Development (CPD).

Desirable

• Postgraduate qualification in MRI or CT.
• IR(ME)R practitioner or operator entitlement.
• MRI safety training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

TIC Health

Address

The Hive

Camrose Avenue

London

Greater London

HA8 6AG

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Manage and maintain staff rotas, ensuring adequate cover across all shifts (MondaySunday).

Liaise with team members to confirm availability and book shifts in line with service needs.

Coordinate last minute changes, sickness cover, and shift swaps efficiently.

Support recruitment activity by assisting with onboarding and shift scheduling for new starters.

Provide occasional support to the Logistics team to ensure all sites and set-ups have the resources, equipment, and information they need to operate smoothly.

Liaise with the Service Department to coordinate activities, share updates, and maintain clear communication across teams.

Communicate clearly with internal teams and external stakeholders regarding rota updates or changes.

Maintain accurate and up to date records of hours worked and shift allocations.

Collaborate effectively with your job share counterpart to ensure seamless handovers and consistent service.

Contribute to process improvements to ensure effective rota management and workforce planning.

Manage the shared Operations inbox, ensuring timely responses and professional communication.

Triage incoming queries to the appropriate teams (logistics, servicing, IT, LCS, bookings).

Support the preparation of weekly operational reports shared with senior management and client partners.

Person Specification

Experience

Essential

• Previous experience in rota administration, scheduling, or workforce planning.
• Strong organisational and time management skills with excellent attention to detail.
• Confident communicator, able to liaise effectively with staff at all levels.
• Proficient in using scheduling systems and Microsoft Office.
• Ability to work both independently and collaboratively in a hybrid environment.

Desirable

• Previous experience in a healthcare or operations administration environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

TIC Health

Camrose Avenue

London

Greater London

HA8 6AG

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)