Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification

Qualifications

Essential

• Good level of general education
• Good level of spoken English

Desirable

• Recognised administrative qualification(s)
• A commitment to continuing personal and professional development

Experience

Essential

• Experience of a varied administrative workload, in a customer-focused environment
• IT literate including Microsoft Office
• Telephone call handling
• Customer service delivery
• Learning and using protocols

Desirable

• Experience of working in the NHS, and ideally General Practice
• Experience using TPP SystmOne clinical system/electronic appointment systems
• Experience handling sensitive and confidential information
• Medical terminology

Qualities & Attributes

Essential

• Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face
• Open-minded and positive; focused on solutions not problems
• Self-motivated
• Always strives for improvement
• Effective team member and able to work independently
• Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery
• To be confident in dealing with difficult situations

Desirable

• Facilitation and negotiation skills getting the best out of other people and situations

Mobility

Essential

• Ability to travel between all Practice sites when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Adam Practice

Address

The Adam Practice

306 Blandford Road

Poole

Dorset

BH15 4JQ

United Kingdom

Employer's website

https://www.adampractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will be an experienced Advanced Clinical Practitioner ACP, Advanced Nurse Practitioner ANP or Registered Paramedic Practitioner who, acting within their professional boundaries, will provide advanced clinical assessment, diagnosis and management of patients presenting within the primary care and community setting.

The post holder will support the delivery of high-quality patient care and will contribute to service development and continuous improvement across the local primary care system, working collaboratively within the Acute Visiting Team, GP practices, community services and wider health and social care partners.

The post holder will demonstrate safe clinical decision-making and expert care for patients with acute, complex, frailty-related and undifferentiated health needs. Working autonomously and as part of a multidisciplinary team, they will assess, diagnose, treat, prescribe (where qualified), refer and/or signpost patients as appropriate and within their scope of practice and competence.

The post holder will work as an autonomous, accountable practitioner within the Acute Visiting Team, providing urgent same-day assessments and home visits for patients with acute illness, deteriorating health conditions, complex medical needs and frailty. The role will support admission avoidance and facilitate care closer to home wherever clinically appropriate.

The post holder may also be required to undertake Team Leader responsibilities, supporting the operational and clinical management of the Acute Visiting Team, workforce development, service improvement, and supervision of team members.

Applicants holding a First Contact Practitioner (FCP) qualification/accreditation are highly desirable. Independent Non-Medical Prescribing is advantageous.

SCOPE AND PURPOSE OF ROLE

To work as an autonomous, accountable practitioner providing holistic assessment, diagnosis, treatment and ongoing management of patients with urgent and acute healthcare needs.

To provide high-quality clinical care within patients' homes, care homes and community settings, using advanced clinical skills and a broad evidence-based knowledge base.

To deliver same-day urgent care assessments and interventions that support admission avoidance and reduce unnecessary hospital attendance.

Manage an independent clinical caseload, ensuring patients receive timely access to appropriate care.

To work collaboratively with GPs, nurses, pharmacists, therapists, social care teams, community providers and secondary care services to deliver integrated care.

To support other members of the Acute Visiting Team through clinical advice, mentorship and professional leadership.

To undertake urgent home visits and care home visits in accordance with organisational protocols.

To assess, diagnose, treat, prescribe (where qualified), refer or signpost patients presenting with acute, undifferentiated, complex and frailty-related conditions.

To ensure effective risk management through appropriate assessment, incident reporting and risk mitigation.

To support the operational delivery of the service and undertake Team Leader responsibilities where required.

The post holder must own or have access to a suitable vehicle for undertaking community visits.

PRIMARY DUTIES AND AREAS OF RESPONSIBILITY

3.1 Clinical Role - The post-holder will:

• Provide a first point of contact within the Network for patients presenting with undifferentiated, undiagnosed problems, making use of skills in history taking, physical examination, problem-solving and clinical decision-making, to establish a diagnosis and management plan.
• Provide assessment, treatment and diagnosis at point of first contact, by attending to patients in a variety of clinical or non-clinical settings according to patients needs.
• Undertake home visits, in accordance with relevant PCN protocols.
• Make professionally autonomous decisions for which he/she is accountable.
• When appropriate, refer patients to an alternative care setting, ensuring relevant transfer arrangements are made.
• Instigate necessary invasive/non-invasive diagnostic tests/investigations and ensure relevant review of results are arranged.
• Ensure that professional standards are maintained in accordance with the HCPC (Health and Care Professions Council), Nursing and Midwifery Council (NMC) and clinical frameworks.
• Ensure that there is a robust system in place for maintaining clinical governance.
• Work with multi-disciplinary teams within the Network and across the broader healthcare community, to promote integrated and seamless pathways of care.
• Contribute to the Network achieving its quality targets to sustain the high standards of patient care and service delivery.
• Participate in the assessment of community health needs and help to develop patient and family-centred strategies to address them.

Help to develop and set up new patient services and participate in initiatives to improve existing patient services.

Support the review of emergency protocols and contribute to providing updates and training to staff, as appropriate.

3.2 Team Leader Responsibilities (where applicable) The post holder may be required to:

• Provide day-to-day clinical and operational leadership for the Acute Visiting Team.
• Support workforce planning and allocation of clinical resources.
• Act as a role model for advanced clinical practice and patient-centred care.
• Provide supervision, mentorship and support for junior clinicians and other team members.
• Support recruitment, induction, development and appraisal processes.
• Assist with rota management and service capacity planning.
• Escalate operational, workforce and patient safety concerns appropriately.
• Lead quality improvement projects and service development initiatives.
• Support monitoring of key performance indicators and service outcomes.
• Work collaboratively with senior leadership to develop and enhance the Acute Visiting Service.
• Promote a positive team culture focused on quality, safety and continuous improvement.

3.3 Teaching and mentoring role - The post-holder will desirably:

Promote a learning environment for patients, colleagues and other health professionals.

Contribute to the development and mentorship of for new and existing staff in the Network, including medical and nursing students, and PCN colleagues.

Share best practice and contribute to professional learning across the wider multidisciplinary team.

3.4 Professional role - The post-holder will:

Promote evidence-based practice using the latest research-based guidelines and the development of Network-based research.

Monitor the effectiveness of their own clinical practice through the quality assurance strategies, such as the use of audit and peer review.

Maintain relevant professional registration, such as with the HCPC, NMC.

Participate in continuing professional development (CPD) opportunities to ensure that up to date evidence-based knowledge and competence in all aspects of the role is maintained including maintaining up to date CPR training.

Record accurate consultation data within the patients records using agreed format.

Keep up to date with pertinent health-related policy and work with the Network and to consider the impact and possible strategies for implementation.

Work collaboratively with colleagues within and external to the Network.

Pro-actively promote the ANP / ACP, Paramedic role within the Network and externally to key stakeholders and agencies.

Identify personal learning needs and undertake development opportunities to improve service delivery.

3.5 Non-clinical team role - The post-holder will:

Identify appropriate opportunities to delegate both clinical and administrative tasks to other appropriate staff

Help the Network operate in a cost-effective manner.

Identify and manage care risks on a continuing basis.

Participate in Network meetings as required.

Participate in audits and inspections as appropriate.

Work closely with Network leadership team to seek to improve systems for monitoring/measuring performance against clinical governance and quality targets

Ensure all Network policies are fully implemented

Person Specification

Qualifications

Essential

• Professional Registration
• Evidence of Continuing Professional Development

Desirable

• Independent Non-Medical Prescriber
• MSc Advanced Clinical Practice or First Contact Practitioner (FCP) qualification / accreditation

Other

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Access to own transport and ability to travel across the locality on a regular basis
• Continued commitment to improve skills and ability in new areas of work
• Flexible approach, team player, good sense of humour

Experience

Essential

• Clinical experience in an acute health care setting
• 3 years minimum ANP / ACP or Paramedic experience
• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Knowledge/familiarity with medical terminology
• Vulnerable adults awareness

Desirable

• Experience of managing staff/ team lead role
• Experience of working within Primary Care.

Personal qualities and attributes

Essential

• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• Able to work effectively in a large multi-disciplinary team
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders
• Ability to identify risk and assess/manage risk when working with individuals
• Excellent negotiation and conflict resolution skills
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PCN and the wider system
• Demonstrates personal accountability, emotional resilience and works well under pressure

Skills and knowledge

Essential

• Excellent knowledge of Professional Accountability
• Good knowledge of current NHS agenda
• Organisational and time-management skills

Desirable

• Teaching and mentorship skills
• Ability to delegate tasks appropriately

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Adam Practice

Address

Poole Central Primary Care Network

Arena Business Centre

Poole

Dorset

BH17 7FJ

United Kingdom

Employer's website

https://www.adampractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The role of the CTA will be an integral role that will supports the NIHR CRDC Dorset (PC) in delivering gold standard clinical trials across all sites. Following research frameworks such as ICH-GCP and UK Policy Framework for Health and Social Care Research (2017) you will be a support to the nurses delivering these trials. Activities for this role include but are not limited to:

Taking observations

- Phlebotomy

- ECG

- Lab work

- Maintain ISFs

- Maintain logs

Person Specification

Qualities and Attributes

Essential

• Excellent communication skills.
• Good attendance at work.
• A flexible approach to work.
• Effective time management.
• Strict attention to detail.
• Ability to work independently & as part of the team.
• Ability to organise, prioritise, co-ordinate own self & work
• Takes accountability for ones actions.
• Shares information & good practice appropriately.
• Treats others with courtesy & respect at all times.
• Ability to priories tasks and meet deadlines
• Ability to use own judgement and commonsense.
• Willingness to travel across sites.

Desirable

• Knowledge of research governance and regulations (ICH GCP & EU directives).
• Awareness of ICH-GCP.

Qualifications

Essential

• Evidence of further education

Desirable

• GCP Training

Experience

Essential

• Experience within Secondary Care OR Primary Care.
• The ability to work autonomously.
• Basic PC knowledge
• To be willing to complete activities such as venepuncture, ECG & observations such as BP & pulse

Desirable

• Experience of using IT programmes.
• Systm One knowledge
• Experience in completing venepuncture, ECGs, observations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Adam Practice

Address

Upton Surgery

Upton Cross Blandford Road North

Hamworthy

Poole

Dorset

BH16 5PW

United Kingdom

Employer's website

https://www.adampractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

It is expected that the RRN will have the ability to work autonomously across the collaborative partners, demonstrating a high level of co-ordination and effective communication skills to ensure the smooth running of all trial-related work conducted within each practice.

It is expected the RRN will be a beacon of research expertise with guiding research naive sites to produce gold standard research whilst maintaining patient safety at all times. Please see JD/PS attached for further details.

Person Specification

Experience

Essential

• Substantial experience within research
• Experience of problem solving & the ability to work autonomously.
• Experience of developing & implementing policies, procedures & SOPs.
• Experience of recruiting, educating & monitoring participants in clinical trials.
• Venepuncture trained.
• Experience in the setup of clinical trials
• Experience of producing proformas & lab worksheets.
• Experience of using a centrifuge, -20 -80 freezers and experience of using Dry Ice.
• IATA trained

Qualifications

Essential

• NMC registered Nurse.
• Evidence of ongoing professional development.
• Professional knowledge acquired at degree level of relevant years of experience.
• Evidence of leadership and management development.
• GCP trained & certificate in date.

Desirable

• Mentorship qualification

Qualities and Attributes

Essential

• Knowledge of research governance and regulations (ICH GCP & EU directives)
• Knowledge of research design and methodologies.
• Knowledge of clinical trials protocols & their application in practice.
• Excellent communication & interpersonal skills.
• Ability to initiate, manage & sustain change.
• Knowledge of clinical governance.
• Good attendance at work.
• A flexible approach to work.
• Effective time management.
• Ability to work independently & as part of the team.
• Ability to organise, prioritise, co-ordinate own self & work
• Takes accountability for ones actions.
• Shares information & good practice appropriately.
• Treats others with courtesy & respect at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Adam Practice

Address

Upton Surgery

Upton Cross

Poole

Dorset

BH16 5PW

United Kingdom

Employer's website

https://www.adampractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

It is expected that the RRN will have the ability to work autonomously across the collaborative partners, demonstrating a high level of co-ordination and effective communication skills to ensure the smooth running of all trial-related work conducted within each practice.

It is expected the RRN will be a beacon of research expertise with guiding research naive sites to produce gold standard research whilst maintaining patient safety at all times. Please see JD/PS attached for further details.

Person Specification

Experience

Essential

• Substantial experience within research
• Experience of problem solving & the ability to work autonomously.
• Experience of developing & implementing policies, procedures & SOPs.
• Experience of recruiting, educating & monitoring participants in clinical trials.
• Venepuncture trained.
• Experience in the setup of clinical trials
• Experience of producing proformas & lab worksheets.
• Experience of using a centrifuge, -20 -80 freezers and experience of using Dry Ice.
• IATA trained

Qualifications

Essential

• NMC registered Nurse.
• Evidence of ongoing professional development.
• Professional knowledge acquired at degree level of relevant years of experience.
• Evidence of leadership and management development.
• GCP trained & certificate in date.

Desirable

• Mentorship qualification

Qualities and Attributes

Essential

• Knowledge of research governance and regulations (ICH GCP & EU directives)
• Knowledge of research design and methodologies.
• Knowledge of clinical trials protocols & their application in practice.
• Excellent communication & interpersonal skills.
• Ability to initiate, manage & sustain change.
• Knowledge of clinical governance.
• Good attendance at work.
• A flexible approach to work.
• Effective time management.
• Ability to work independently & as part of the team.
• Ability to organise, prioritise, co-ordinate own self & work
• Takes accountability for ones actions.
• Shares information & good practice appropriately.
• Treats others with courtesy & respect at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Adam Practice

Address

Upton Surgery

Upton Cross

Poole

Dorset

BH16 5PW

United Kingdom

Employer's website

https://www.adampractice.co.uk/ (Opens in a new tab)