Job summary

Medical Secretary Job Share

Working Hours:

12 hours per week, worked over 2 days (6 hours per day)

Monday and Tuesday - Times negotiable

Salary dependent on experience.

We are seeking a friendly, organised, and professional Medical Secretary to join our busy GP practices. Mainly to our central sites - Old Palace Surgery and job share with Beechcroft Surgery.

The successful candidate will provide high-quality administrative and secretarial support to our clinical team, ensuring the smooth coordination of patient referrals, correspondence, and medical records. This is an excellent opportunity for someone with strong communication skills, excellent attention to detail, and the ability to work efficiently in a fast-paced healthcare environment while maintaining patient confidentiality.

Main duties of the job

Provide comprehensive secretarial and administrative support to GPs, nursing staff, and the practice management team. The role includes preparing and processing clinical correspondence using word processing and audio typing skills, undertaking a range of general clerical duties, and contributing to the efficiency and productivity of the secretarial team. The postholder will support services across two practice sites and assist with insurance reports and other private (non-NHS) work.

About us

At The Coastal Partnership, we're committed to empowering every team member to reach their full potential building confidence in patient care and pride in the outcomes we deliver.

While we're proud to hold a CQC Good rating, we're always evolving to better serve our communities. We welcome individuals who share our passion for delivering high quality, patient centred primary care regardless of where you are in your career journey.

Led by dedicated GP Partners and supported by a strong, collaborative management team, our Partnership spans seven locations across three PCNs. We serve a diverse mix of populations from rural villages to bustling towns and vibrant city communities.

NHS Pension Scheme

5 weeks Annual Paid Leave

Long Service Recognition Scheme

Please note:We may close this advert early if we receive a high volume of suitable applications. Early application is encouraged to avoid disappointment.

Details

Date posted

14 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1699-26-0022-MS-BC

Job locations

Old Palace Medical Practice

148 Old Palace Road

Norwich

Norfolk

NR2 4JA

United Kingdom

Job description

Job responsibilities

To provide efficient audio, copy typing & word processing in accordance with practice policies & systems; this includes letters, reports, etc: in an accurate and efficient manner.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications, taking & dealing with appropriate messages.

All relative information from outside agencies to be kept up to date & filed, including contact numbers, addresses etc.

Update templates relative to either patient or hospital referral or recall.

To assist in gathering statistics and information when required.

To provide adequate cover for members of the secretarial team during periods of annual leave and sickness.

Managing patient records, ensuring they are accurate up to date and securely stored.

Ensure documents are scanned and actioned withing a timely manner.

To initiate the referral via the ERS service, inform & send patients the necessary information, assisting the patient if they have problems.

Processing insurance and private work, ME Referrals and SARS requests

Any other duties appropriate to the role

Job description Job responsibilities To provide efficient audio, copy typing & word processing in accordance with practice policies & systems; this includes letters, reports, etc: in an accurate and efficient manner.To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications, taking & dealing with appropriate messages.All relative information from outside agencies to be kept up to date & filed, including contact numbers, addresses etc.Update templates relative to either patient or hospital referral or recall.To assist in gathering statistics and information when required.To provide adequate cover for members of the secretarial team during periods of annual leave and sickness.Managing patient records, ensuring they are accurate up to date and securely stored.Ensure documents are scanned and actioned withing a timely manner.To initiate the referral via the ERS service, inform & send patients the necessary information, assisting the patient if they have problems.Processing insurance and private work, ME Referrals and SARS requestsAny other duties appropriate to the role

Person Specification

Qualifications

Essential

• Education to GCSE level, NVQ level 2 (or equivalent)
• Computer literate Knowledge of clinical databases including SystmOne Ability to use Microsoft Office programs (Word & Excel)

Desirable

• Administrative qualification

Experience

Essential

• Experience of working with healthcare professionals
• Experience working in an environment with direct patient contact Experience in a GP Practice or Health Care Organisation

Personal Qualities

Essential

• Good communication skills, in person and over the telephone Possessing sensitivity, tact and diplomacy
• Self-motivated with a high degree of personal integrity
• Ability to maintain strict confidentiality & able to work under pressure

Person Specification Qualifications Essential Education to GCSE level, NVQ level 2 (or equivalent) Computer literate Knowledge of clinical databases including SystmOne Ability to use Microsoft Office programs (Word & Excel) Desirable Administrative qualification Experience Essential Experience of working with healthcare professionals Experience working in an environment with direct patient contact Experience in a GP Practice or Health Care Organisation Personal Qualities Essential Good communication skills, in person and over the telephone Possessing sensitivity, tact and diplomacy Self-motivated with a high degree of personal integrity Ability to maintain strict confidentiality & able to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Coastal Partnership

Address

Old Palace Medical Practice

148 Old Palace Road

Norwich

Norfolk

NR2 4JA

United Kingdom

Employer's website

https://www.coastaldoctors.co.uk (Opens in a new tab)

Employer details

Employer name

The Coastal Partnership

Address

Old Palace Medical Practice

148 Old Palace Road

Norwich

Norfolk

NR2 4JA

United Kingdom

Employer's website

https://www.coastaldoctors.co.uk (Opens in a new tab)

Job summary

We are seeking a courteous and efficient individual to join our team as a Patient Services Coordinator. In this role, you will play a vital part in ensuring the smooth operation of our medical practice, providing excellent customer service to our patients, and supporting administrative tasks.

If you are enthusiastic about providing excellent customer service and supporting the smooth operation of a medical practice, we encourage you to apply for this position.

Join us in making a difference in the lives of our patients.

Part Time 33 Hours

Monday 08:00-18:30 (inc. 30 mins unpaid break),

Tuesday 08:00-13:00

Thursday 08:00-17:30 (inc. 30 mins unpaid break)

Friday 08:00-17:30 (inc. 30 mins unpaid break)

Main duties of the job

As the first point of contact for our patients, you will warmly welcome them to our practice, ensuring their needs are met promptly and professionally. Duties include answering calls, directing patients to the appropriate clinician, managing appointments, and aiding with general enquiries.

Your responsibilities will extend to various administrative tasks aimed at maintaining the efficiency of our practice. This includes managing electronic footfall requests, updating patient records, handling document workflow, and managing email correspondence. You will also assist in registering new patients, distributing mail, and managing patient communication within our clinical system.

About us

At The Coastal Partnership, were committed to empowering you to achieve your full potential, instilling confidence in your patient care and pride in your outcomes. While we are proud of our CQC good rating, we are constantly evolving to better serve our community. We are seeking individuals who share our vision for delivering high-quality primary care, regardless of where they are in their career journey. Led by our Partners and supported by a strong management team, our partnership operates across seven locations spanning three PCNs. We cater to a diverse range of demographics, from villages to towns and cities. Join us in shaping the future of healthcare delivery.

NHS Pension Scheme

5 Weeks Annual Leave

Long Service Staff Recognition scheme.

Please note that the vacancy may be closed prior to the stated closing date should sufficient applications be received

Job summary

We are seeking a courteous and efficient individual to join our team as a Patient Services Coordinator. In this role, you will play a vital part in ensuring the smooth operation of our medical practice, providing excellent customer service to our patients, and supporting administrative tasks.

If you are enthusiastic about providing excellent customer service and supporting the smooth operation of a medical practice, we encourage you to apply for this position.

Join us in making a difference in the lives of our patients. Apply today!

Part Time 19.5 hours

Thursday 08:00 - 18:30 and Friday 08:00 - 18:00, each inclusive of a 30 minute unpaid break.

Main duties of the job

As the first point of contact for our patients, you will warmly welcome them to our practice, ensuring their needs are met promptly and professionally. Duties include answering calls, directing patients to the appropriate clinician, managing appointments, and aiding with general enquiries.

Your responsibilities will extend to various administrative tasks aimed at maintaining the efficiency of our practice. This includes managing electronic requests, updating patient records, handling document workflow, and managing email correspondence. You will also assist in registering new patients, distributing mail, and managing patient communication within our clinical system.

About us

At The Coastal Partnership, were committed to empowering you to achieve your full potential, instilling confidence in your patient care and pride in your outcomes. While we are proud of our CQC good rating, we are constantly evolving to better serve our community. We are seeking individuals who share our vision for delivering high-quality primary care, regardless of where they are in their career journey. Led by our Partners and supported by a strong management team, our partnership operates across seven locations spanning three PCNs. We cater to a diverse range of demographics, from villages to towns and cities. Join us in shaping the future of healthcare delivery.

NHS Pension Scheme

5 Weeks Annual Leave

Long Service Staff Recognition scheme.

Please note that the vacancy may be closed prior to the stated closing date should sufficient applications be received