Job description

Job responsibilities

We are looking for an Operations Manager who is able to provide senior operational leadership and hold full accountability for practice performance. This includes leading a multidisciplinary non-clinical team, supporting clinical governance, overseeing financial and workforce functions in partnership with PML's centralised teams, and working in close partnership with PML's Transformation Directorate to deliver continuous improvement. Where a Deputy Operations Manager is in post, the Operations Manager will provide leadership, delegation, and development of that role as part of the practice's senior team.

The right candidate will have experience managing their own operational portfolio, leading teams through change, and working within the regulatory and contractual frameworks that govern general practice.

Person Specification

Experience

Essential

• Senior management experience in general practice, primary care, or the wider NHS
• Experience managing multidisciplinary teams including performance, development, and HR processes
• Budget management and financial oversight in a healthcare or public sector setting
• Experience working across organisational boundaries with multiple stakeholders

Desirable

• Experience working within a GP federation or at scale primary care organisation
• Experience leading or contributing to transformation, change, or improvement programmes

Skills and Abilities

Essential

• Ability to lead, motivate, and develop teams in a complex and pressured environment
• Strong analytical and problem solving skills with the ability to interpret performance data
• Excellent written and verbal communication skills including reporting to senior leadership
• Ability to manage competing priorities, work at pace, and deliver to deadlines
• Confident in leading difficult conversations and managing conflict constructively
• Ability to plan and deliver projects or workstreams with clear outcomes
• Proficiency in Microsoft Office and digital tools used in practice management

Knowledge

Essential

• Strong working knowledge of GP operations including workforce, appointments, and compliance
• Familiarity with CQC standards and the inspection and registration framework
• Understanding of NHS primary care contractual frameworks including GMS, PMS, or APMS
• Understanding of information governance, data protection, and Caldicott principles

Desirable

• Knowledge of QOF, enhanced services, and primary care performance metrics
• Familiarity with general practice clinical and operational systems such as EMIS, SystmOne, or Accurx

Personal Attributes

Essential

• Resilient, adaptable, and comfortable operating in ambiguous or rapidly changing environments
• Committed to high standards of patient care and staff wellbeing
• Collaborative approach with the ability to build trust across clinical and non-clinical teams
• Proactive and self-directed, capable of identifying problems and acting without being prompted
• Alignment with PML's values of quality, sustainability, and community focused care

Qualifications

Essential

• Educated to degree level or equivalent experience
• Evidence of continued professional development in a relevant field

Desirable

• Management or leadership qualification at postgraduate level or equivalent
• Project management qualification such as PRINCE2 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Key Medical Practice

Address

The KEY Medical Practice

Exeter Close

Kidlington

Oxfordshire

OX5 1AP

United Kingdom

Employer's website

https://keymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

Patient Reception & Front-of-House Care

• Greets patients with professionalism, empathy and reassurance, recognising that many may be anxious, unwell or vulnerable.
• Provides clear information about check-in, waiting times, and processes

• Supports patients with accessibility needs (mobility, sensory needs, language barriers) and escalates concerns appropriately.
• Manages busy waiting areas calmly, maintaining a safe and respectful atmosphere

Appointment & Clinical Workflow Coordination

• Books, amends and coordinates appointments following clinical priority protocols (training provided).

• Identifies urgent or same-day clinical requests and escalates according to triage guidelines.

• Helps maintain efficient clinical sessions by ensuring clinicians schedules run smoothly

• Supports handling of repeat prescription requests and directs clinical queries to appropriate staff.

Confidentiality, Data Protection & Accurate Record-Keeping

• Handles confidential health information (e.g., medical notes, results, patient details) in line with GDPR and clinical governance standards.

• Updates patient records accurately and promptly using clinical systems (full training provided)

• Ensures correct patient identity verification to maintain patient safety.

• Processes clinical documents such as referrals, hospital letters, discharge summaries and results for action.

Telephone & Digital Communication Handling

• Answers calls calmly and professionally, often under pressure and high call volumes.
• Uses clinical judgement boundaries (training given) to recognise urgent calls and escalate appropriately.
• Provides patients with accurate information about services, results handling, repeat prescriptions, and clinical pathways.
• Supports digital care navigation (e-consults, SMS messaging systems, online triage tools).

Safety, Compliance & Clinical Environment Support

• Maintains a safe and clean reception and waiting area in line with infection control guidance.
• Follows safeguarding procedures and escalates concerns immediately.
• Supports emergency protocols, including contacting clinical staff if a patient deteriorates in the waiting room.
• Adheres to confidentiality, incident reporting and clinical governance procedures.

Teamwork & Integrated Clinical Support

• Works collaboratively with clinicians, nurses, practice managers and administrative teams.
• Supports colleagues during busy clinics or staff shortages.
• Contributes to a positive, respectful, values-based team culture.
• Participates in mandatory training and role-specific development.

Person Specification

Qualifications

Desirable

• Customer Service NVQ Level 2

Experience

Essential

• Previous experience of working with members of the public.

Desirable

• Primary Care Information Systems e.g, Emis Web.
• Basic level of understanding of primary care and clerical services within general practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Key Medical Practice

Address

Kidlington Health Centre

Exeter Close

Kidlington

Oxfordshire

OX5 1AP

United Kingdom

Employer's website

https://keymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

We are looking for an GP who is able to provide GMS services and fulfil all the various aspects of day-to-day general practice at our Kidlington and Yarnton Surgeries.

This would include covering care homes, supervising GP registrars/F2s and working alongside our wide and varied mix of allied health professionals. The right person will have experience in managing their own patient list and assisting with meeting QOF targets.

Person Specification

Qualifications

Essential

• Recognised Medical Degree (MBChB , MBBS or equivalent)
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC Registration
• National Performers List registration

Desirable

• MRCGP

Experience

Essential

• GP Vocational or additional experience in general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Key Medical Practice

Address

Kidlington Health Centre

Exeter Close

Kidlington

Oxfordshire

OX5 1AP

United Kingdom

Employer's website

https://keymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Clinical Leadership & Decision-Making

Act as a senior point of reference for complex clinical queries and risk-based decision-making.

Provide real-time advice, second opinions, and support to GPs and the wider MDT.

Maintain high standards of evidence-based, person-centred care.

People Management & Workforce Development

Support appraisal, performance management, and professional development.

Foster a supportive, inclusive, and high-performing clinical culture.

Governance, Quality & Safety

Contribute to and lead elements of clinical governance, incident review, and quality improvement.

Ensure safe management of results, prescriptions, and clinical workflows across the practice.

Operational & Service Leadership

Work closely with operational leads to manage demand, capacity, and service pressures

Lead or contribute to service redesign, pathway development, and innovation projects

Support day-to-day operational decision-making to ensure safe, effective service delivery.

Strategic Contribution

Contribute to practice strategy, workforce planning, and system-level working.

Build relationships with secondary care, community services, and wider stakeholders.

Person Specification

Behaviours and Attributes

Essential

• High level of professional integrity, credibility, and judgement.
• Commitment to equality, diversity, inclusion, and reducing health inequalities.
• Resilient, reflective, and values-driven leadership approach.
• Commitment to developing others and building clinical capability.

Desirable

• Ability to operate effectively in complexity, ambiguity, and change.
• Experience of coaching or supporting leadership development in others.

Experience

Essential

• Proven experience in General Practice.
• Significant post-CCT experience working as an independent GP.
• Demonstrated expertise in managing complex, high-risk and undifferentiated clinical presentations.
• Strong record of safe, high quality, patient centred clinical practice

Desirable

• Experience of providing senior clinical advice and decision-making support to colleagues.
• Experience of working at a senior advisory level.
• Experience leading quality improvement programmes or governance processes.
• Experience working collaboratively across organisational and professional boundaries.
• Experience supporting, mentoring, or supervising GPs and/or multidisciplinary clinicians.
• Experience of strategic planning, business cases, or commissioning processes.
• Experience of contributing to service development, redesign, or quality improvement.

Qualifications

Essential

• Fully qualified medical doctor (MBBS, MBChB or equivalent).
• GMC registration with license to practice.
• Inclusion on the GP Register and Performers list.
• Evidence of ongoing CPD and revalidation.
• Medical Indemnity appropriate to scope of practice.

Desirable

• Educational roles (e.g. GP Trainer, Educational Supervisor, Appraiser)

Skills and knowledge

Essential

• Understanding of clinical governance, patient safety, and quality assurance.
• Experience of audit, quality improvement, or service evaluation.
• Ability to use data and learning to improve practice.
• Strong communication and relationship-building skills.
• Ability to foster a supportive, inclusive and safe working environment.

Desirable

• Demonstrable specialist knowledge, skills or experience in a defined area of responsibility.
• Ability to translate evidence, policy and best practice into effective clinical pathways and services.
• Experience of influencing practice beyond own clinical sessions.
• Recognised leadership role within the specialist area at PCN, level.
• Involvement in incident investigation, serious incident reviews, or complaints management.
• Established relationships with secondary care, community, or voluntary sector partners.
• Ability to balance clinical quality, workforce sustainability, and system pressures.
• Understanding of primary care governance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Key Medical Practice

Address

The KEY Medical Practice

Exeter Close

Kidlington

Oxfordshire

OX5 1AP

United Kingdom

Employer's website

https://keymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Accountabilities

Administrative & Operational Support

Provide routine clerical and administrative support to ensure the effective running of theservice.

Accurately complete basic administrative tasks such as filing, photocopying, scanning, anddata entry.

Assist with the preparation of documents, reports, spreadsheets, and presentations underguidance from senior staff.

Information Management

Maintain accurate and well-organised records, documents, and filing systems.

Ensure information is updated promptly and stored in accordance with organisational andNHS policies.

Handle all data responsibly, ensuring confidentiality, accuracy, and compliance with dataprotection and governance standards.

Communication and Coordination

Provide courteous, professional, and timely responses to internal and external enquiries,including patients, callers, and colleagues.

Support clear communication within the team by relaying messages, sharing informationappropriately, and maintaining effective channels of contact.

Act as a helpful first point of contact for telephone calls, emails, and general enquiries.

Confidentiality, Compliance & Governance

Manage sensitive information appropriately, following confidentiality requirements, dataprotection regulations (e.g., GDPR), and NHS governance policies.

Follow organisational procedures to maintain compliance and support safe, high-qualityservice delivery.

Team Contribution & Professional Development

Work collaboratively with colleagues, contributing to a positive, supportive team environment.

Show willingness to learn, adapt to new administrative systems and tools, and develop skillsas required.

Support the wider team to achieve service objectives efficiently, demonstrating reliability anda proactive approach to tasks.

Person Specification

Skills and Knowledge

Essential

• Ability to carry out routine administrative tasks accurately (filing, scanning, data entry).
• Good written and verbal communication skills.
• Ability to follow procedures, policies, and guidance.
• Basic numeracy and IT literacy (e.g., Microsoft Office, email).
• Ability to work with accuracy and attention to detail.
• Ability to learn and adapt to new systems and tools.
• Awareness of confidentiality and data protection principles.
• Understanding of the importance of good record keeping.
• Ability to organise own workload with supervision.

Desirable

• Knowledge of NHS systems or administrative procedures.

Experience

Essential

• Experience using basic IT systems (e.g., email, word processing).
• Experience working in any customer-facing, service, or team environment (paid or voluntary).

Desirable

• Previous administrative experience.
• Experience handling sensitive or confidential information.

Behaviours and Attributes

Essential

• Polite, professional, and courteous manner.
• Reliable, punctual, and willing to learn.
• Ability to work calmly and effectively when dealing with enquiries.
• Respectful of diversity and inclusive in approach.
• Willingness to undertake training and development.
• Flexible approach to supporting service needs.
• Positive attitude and commitment to contributing to a supportive team
• environment.

Qualifications

Essential

• Good general standard of education (e.g., GCSEs or equivalent).
• English and Maths at GCSE Grade C/4 or above (or equivalent).

Desirable

• Relevant administrative or IT training/certificates.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Key Medical Practice

Address

The KEY Medical Practice

Exeter Close

Kidlington

Oxfordshire

OX5 1AP

United Kingdom

Employer's website

https://keymedicalpractice.co.uk/ (Opens in a new tab)