Results | Medical Jobs UK

Tower Hamlets GP Care Group

Operational Lead - 0-19 Service Waltham Forest

Tower Hamlets GP Care Group View all jobs

North East England

Temporary

Radiographer

GBP 0 - 63,883 per year

Posted 3 day(s) ago

Reference: 2371739

Job summary

We are looking for an experienced and motivated leader to join our Waltham Forest 0-19 Service for 12 months. This could be an excellent secondment opportunity for someone ready to take the next step in their leadership career.

This is a key leadership role supporting the operational delivery of Health Visiting and School Nursing services across the borough. The successful candidate will bring substantial experience of leading children's public health services, managing large teams, delivering service improvement and driving performance against national and local priorities.

Applicants must demonstrate a strong understanding of the Healthy Child Programme, safeguarding responsibilities, Health Visiting and School Nursing national agendas, workforce management, quality assurance and service transformation. This is a role for an established leader who can quickly build credibility, provide operational oversight and contribute to the strategic development of the service from day one.

Waltham Forest is an exciting place to work. We deliver Universal and Early Intervention services through Health Visiting, School Nursing and Family Nurse Partnership teams, working closely with Family Hubs, Early Help, Early Education and wider partner agencies to improve outcomes for children, young people and families.

The Care Group reserves the right to close this advert early where we have received a high number of applications.

Main duties of the job

Provide operational leadership and management across the Waltham Forest 0-19 Service, including Health Visiting and School Nursing.
Provide visible clinical and professional leadership, supporting staff to deliver safe, effective and high-quality services for children, young people and families.
Lead the delivery of the Healthy Child Programme, ensuring services are responsive to local population needs and national priorities.
Support the strategic development of the service in line with national policy, public health priorities, commissioning intentions and local health needs.
Lead service transformation, redesign and mobilisation projects, ensuring delivery of commissioned outcomes and contractual requirements.
Oversee service performance, quality assurance and governance arrangements, ensuring achievement of KPIs, quality standards and statutory requirements.
Ensure robust safeguarding practices are embedded across the service and provide leadership in relation to safeguarding responsibilities.
Lead and manage a large multidisciplinary workforce, including workforce planning, recruitment, performance management, attendance management and staff development.
Develop a positive, accountable and high-performing culture, supporting continuous improvement and excellent staff engagement.
Ensure effective allocation of resources and capacity management to meet service demand and contractual requirements.

About us

Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.

Read up more about Tower Hamlets here: http://www.towerhamlets.is/

The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.

The key priorities for the Care Group are:

Innovation and support for primary care
Being a great place to work
Integrating primary and community care
Providing of high-quality cost-effective care to local people
Influencing improvements in health outcomes

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

£63,883 a year depending on skills and experience

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Compressed hours

Reference number

E0136-26-0025

Job locations

Chingford Health Centre

109 York Road

London

E4 8LF

United Kingdom

Job description

Job responsibilities

To create a culture in which innovative ideas can flourish and provide vision and inspiration to enable staff to deliver support effectively.
To identify and participate in the tendering for new business opportunities.
To ensure effective performance management and professional and clinical leadership of the workforce
To ensure services are cost effective and delivered within budget.
To deliver robust financial management in line with Directorate and organisation targets, including Cost Improvement Programmes.
To ensure services meet care quality and performance management standards and are compliant with all regulatory requirements and standards.
To represent the Service and Trust at external meetings with stakeholders when required
To ensure the safeguarding agenda is firmly embedded in service delivery at all levels.
To participate in the evaluation of the services provided to children and young people in the Integrated Care Teams and actively promote service development including undertaking relevant audit and research.
To always act as a positive role model and advocate both for individual staff and the THGPCG.
To ensure that services are continually monitored, reviewed, and adapted to meet changing service user need and identified commissioning requirements.
To ensure the delivery of clinical and care quality standards and objectives
To be responsible for implementing service changes when required, ensuring effective implementation with measurable outcomes, and agreed timescales.
To ensure that systems are in place to monitor stakeholders views of services and ensure that service users, carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development and continuous improvement.
To ensure that the service area contributes fully to the development of the business plan for the Directorate and assists in the setting of strategic objectives for the Service.
To ensure the service area is kept up to date with legislative and policy changes and developments.
Contribute to the establishment of new services that meet national and local requirements.
To facilitate the development of clinical guidelines, protocols, and patient-related policies in partnership with clinicians and other managers within the organisation to promote safe and effective patient care.
To support the Head of Service, Clinical Director ad Director of Operations in the strategic planning of the services, identifying new business opportunities, writing business plans and service specifications as appropriate
To support the Head of Service, Clinical Director ad Director of Operations and other senior managers in the development of strategy for children and young people within the organisation.
To deliver service improvement through the continuous development of integrated multi-disciplinary team working and care pathways.
To participate in local and national clinical networks to promote evidence based clinical developments which improve patient care.
To assume responsibility for further delegated areas of lead responsibility across childrens services as required by the Assistant Director or Integrated Care Director
To ensure the operational running of services through effective deployment of all resources, providing a framework for achieving best outcomes and objectives. This will include the development of protocols, local policies and procedures, liaison networks and managerial structures.
To act as an authorised signatory for budgets within agreed limits.
To manage a budget within the scheme of delegation and to the agreed accounting standards and procedures.
Effectively manage the delegated budgets within area of responsibility, assisting in the delivery of annual cost reduction/improvement plans identifying improved efficiencies communicating these to all managers as required.
To ensure that issues of equality and diversity are fully considered in service provision.
To ensure that buildings and sites are maintained to agreed standards and meet Health and Safety requirements.
To implement the Organisations information / data procedures and participate in the collection and reporting of statistical information.
To establish systems and practices within the service that deliver against key performance indicators and targets.
To ensure clinical services have robust risk management arrangements in line with organisational policy.
To develop a well-functioning service which develops credibility as a service provider.
To actively promote strong and effective leadership within a care quality structure that is built on the principles of open engagement, appreciative enquiry, and learning.
To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery.
To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal with personal development plan.
To ensure staff are compliant with their statutory and mandatory training and are provided with learning and development opportunities appropriate to their needs, within financial constraints.

Job description

Job responsibilities

To create a culture in which innovative ideas can flourish and provide vision and inspiration to enable staff to deliver support effectively.
To identify and participate in the tendering for new business opportunities.
To ensure effective performance management and professional and clinical leadership of the workforce
To ensure services are cost effective and delivered within budget.
To deliver robust financial management in line with Directorate and organisation targets, including Cost Improvement Programmes.
To ensure services meet care quality and performance management standards and are compliant with all regulatory requirements and standards.
To represent the Service and Trust at external meetings with stakeholders when required
To ensure the safeguarding agenda is firmly embedded in service delivery at all levels.
To participate in the evaluation of the services provided to children and young people in the Integrated Care Teams and actively promote service development including undertaking relevant audit and research.
To always act as a positive role model and advocate both for individual staff and the THGPCG.
To ensure that services are continually monitored, reviewed, and adapted to meet changing service user need and identified commissioning requirements.
To ensure the delivery of clinical and care quality standards and objectives
To be responsible for implementing service changes when required, ensuring effective implementation with measurable outcomes, and agreed timescales.
To ensure that systems are in place to monitor stakeholders views of services and ensure that service users, carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development and continuous improvement.
To ensure that the service area contributes fully to the development of the business plan for the Directorate and assists in the setting of strategic objectives for the Service.
To ensure the service area is kept up to date with legislative and policy changes and developments.
Contribute to the establishment of new services that meet national and local requirements.
To facilitate the development of clinical guidelines, protocols, and patient-related policies in partnership with clinicians and other managers within the organisation to promote safe and effective patient care.
To support the Head of Service, Clinical Director ad Director of Operations in the strategic planning of the services, identifying new business opportunities, writing business plans and service specifications as appropriate
To support the Head of Service, Clinical Director ad Director of Operations and other senior managers in the development of strategy for children and young people within the organisation.
To deliver service improvement through the continuous development of integrated multi-disciplinary team working and care pathways.
To participate in local and national clinical networks to promote evidence based clinical developments which improve patient care.
To assume responsibility for further delegated areas of lead responsibility across childrens services as required by the Assistant Director or Integrated Care Director
To ensure the operational running of services through effective deployment of all resources, providing a framework for achieving best outcomes and objectives. This will include the development of protocols, local policies and procedures, liaison networks and managerial structures.
To act as an authorised signatory for budgets within agreed limits.
To manage a budget within the scheme of delegation and to the agreed accounting standards and procedures.
Effectively manage the delegated budgets within area of responsibility, assisting in the delivery of annual cost reduction/improvement plans identifying improved efficiencies communicating these to all managers as required.
To ensure that issues of equality and diversity are fully considered in service provision.
To ensure that buildings and sites are maintained to agreed standards and meet Health and Safety requirements.
To implement the Organisations information / data procedures and participate in the collection and reporting of statistical information.
To establish systems and practices within the service that deliver against key performance indicators and targets.
To ensure clinical services have robust risk management arrangements in line with organisational policy.
To develop a well-functioning service which develops credibility as a service provider.
To actively promote strong and effective leadership within a care quality structure that is built on the principles of open engagement, appreciative enquiry, and learning.
To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery.
To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal with personal development plan.
To ensure staff are compliant with their statutory and mandatory training and are provided with learning and development opportunities appropriate to their needs, within financial constraints.

Person Specification

Qualifications

Essential

Registered SCPHN (Health Visitor or School Nurse) with current NMC registration.

Experience

Essential

Sustained experience in a management role within Health Visiting, School Nursing or an integrated 0-19 service.

Experience

Essential

Demonstrable experience of managing large teams, including performance, staffing, workforce planning and service delivery.

Knowledge

Essential

Comprehensive knowledge of the Healthy Child Programme, safeguarding, public health priorities and national 0-19 policy.

Other requirements

Essential

Proven track record of leading service transformation, quality improvement and delivery of contractual and performance targets.

Person Specification

Qualifications

Essential

Registered SCPHN (Health Visitor or School Nurse) with current NMC registration.

Experience

Essential

Sustained experience in a management role within Health Visiting, School Nursing or an integrated 0-19 service.

Experience

Essential

Demonstrable experience of managing large teams, including performance, staffing, workforce planning and service delivery.

Knowledge

Essential

Comprehensive knowledge of the Healthy Child Programme, safeguarding, public health priorities and national 0-19 policy.

Other requirements

Essential

Proven track record of leading service transformation, quality improvement and delivery of contractual and performance targets.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tower Hamlets GP Care Group

Address

Chingford Health Centre

109 York Road

London

E4 8LF

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Employer details

Employer name

Tower Hamlets GP Care Group

Address

Chingford Health Centre

109 York Road

London

E4 8LF

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Tower Hamlets GP Care Group

Clinical Pharmacist

Tower Hamlets GP Care Group View all jobs

North East England

Permanent

Pharmacist

GBP 56,763 - 64,168 per year

Posted 7 day(s) ago

Reference: 2365661

Job summary

Be part of a New Wave of Health for the Isle of Dogs

We are looking to recruit an enthusiastic and dynamic Clinical Pharmacist, to be part of a team working in primary care across the Isle of Dogs in Tower Hamlets.

The Healthy Island Partnership has been in operation for over 16 years and during this time has been at the forefront of many important changes to the health and wellbeing of local people. Excellent clinical achievement matched by work in the community around self-health has been a hallmark of Network success.

As a Clinical Pharmacist you will be responsible for working with and assisting practice teams in providing and supporting high quality clinical care for acute and chronic problems. Implementing effective medicine management; identifying areas for improvement and initiating and managing change.

This is a 30-hour, permanent position for someone with a Pharmacy degree and minimum 5 years post -qualification experience. The successful candidate must be willing to enrol on the CPPE Primary Care Pharmacy Education Pathway or submit evidence of exemption though past training and experience.

If you would like the challenge of bring your skills to working in a diverse, fast growing and dynamic community ----Then this could be the right role for you!

The Care Group reserves the right to close this advert early where we have received a high number of applications, and we encourage candidates to submit their applications promptly.

Main duties of the job

Be able to work flexibly and supportively in a general practice setting alongside other clinicians, particularly existing Clinical Pharmacist colleagues.
Develop and manage a medicines management plan and deliver patient services as determined by practice policy and local and national guidance.
Help build the medicines management approach in designated practices across the Network, including delivery of training and advice and expertise to other Primary Care colleagues, to maximise cost-effective prescribing and improve the quality of patient care.
To identify, develop and promote quality improvements in medicines management and pharmaceutical understanding across community pharmacy & GP practices ensuring that best practice is adopted.
To develop and support new ways of working and workflow redesign linked to the safe, effective, high quality, use of medicines. by providing professional specialist medicines management.

About us

Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.

Read up more about Tower Hamlets GP Care Group, click here: https://www.gpcaregroup.org/

The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.

Click here to know more about Tower Hamlets Together partnership- https://www.towerhamletstogether.com/

The key priorities for the Care Group are:

Innovation and support for primary care

Being a great place to work

Integrating primary and community care

Providing of high-quality cost-effective care to local people

Influencing improvements in health outcomes

Details

Date posted

25 September 2026

Pay scheme

Other

Salary

£56,763 to £64,168 a year pro rata (depending on experience)

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working, Home or remote working, Compressed hours, Term time hours

Reference number

E0136-26-0023

Job locations

Tower Hamlets GP Care Group

Island Health

145 East Ferry Road

London

E14 3BQ

United Kingdom

Docklands Medical Centre

100 Spindrift Avenue

LONDON

E14 9WU

United Kingdom

Job description

Job responsibilities

Be able to work flexibly and supportively in a general practice setting alongside other clinicians, particularly existing Clinical Pharmacist colleagues.
Develop and manage a medicines management plan and deliver patient services as determined by practice policy and local and national guidance.
Help build the medicines management approach in designated practices across the Network, including delivery of training and advice and expertise to other Primary Care colleagues, to maximise cost-effective prescribing and improve the quality of patient care.
To identify, develop and promote quality improvements in medicines management and pharmaceutical understanding across community pharmacy & GP practices ensuring that best practice is adopted.
To develop and support new ways of working and workflow redesign linked to the safe, effective, high quality, use of medicines. by providing professional specialist medicines management

Job description

Job responsibilities

Be able to work flexibly and supportively in a general practice setting alongside other clinicians, particularly existing Clinical Pharmacist colleagues.
Develop and manage a medicines management plan and deliver patient services as determined by practice policy and local and national guidance.
Help build the medicines management approach in designated practices across the Network, including delivery of training and advice and expertise to other Primary Care colleagues, to maximise cost-effective prescribing and improve the quality of patient care.
To identify, develop and promote quality improvements in medicines management and pharmaceutical understanding across community pharmacy & GP practices ensuring that best practice is adopted.
To develop and support new ways of working and workflow redesign linked to the safe, effective, high quality, use of medicines. by providing professional specialist medicines management

Person Specification

Knowledge

Essential

Independent prescriber.

Knowledge

Essential

An appreciation of the nature of primary care
prescribing, concepts of rational prescribing and strategies for improving prescribing.

Qualifications

Essential

Registered Pharmacist on GPhC Register.

Experience

Essential

Minimum of 5 years post-qualification experience.

Skills and Abilities

Essential

Able to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions.

Person Specification

Knowledge

Essential

Independent prescriber.

Knowledge

Essential

An appreciation of the nature of primary care
prescribing, concepts of rational prescribing and strategies for improving prescribing.

Qualifications

Essential

Registered Pharmacist on GPhC Register.

Experience

Essential

Minimum of 5 years post-qualification experience.

Skills and Abilities

Essential

Able to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tower Hamlets GP Care Group

Address

Tower Hamlets GP Care Group

Island Health

145 East Ferry Road

London

E14 3BQ

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Employer details

Employer name

Tower Hamlets GP Care Group

Address

Tower Hamlets GP Care Group

Island Health

145 East Ferry Road

London

E14 3BQ

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Tower Hamlets GP Care Group

Operational Lead - 0-19 Service Waltham Forest

Tower Hamlets GP Care Group View all jobs

North East England

Temporary

Radiographer

GBP 0 - 63,883 per year

Posted 28 day(s) ago

Reference: 2322168

Job summary

We are seeking a highly experienced and motivated Operational Lead to join our ambitious 0-19 Service in Waltham Forest on a 12-month fixed-term basis.

This is a key senior leadership role supporting the operational delivery of Health Visiting and School Nursing services across the borough. The successful candidate will bring substantial experience of leading children's public health services, managing large teams, delivering service improvement and driving performance against national and local priorities.

Applicants must demonstrate a strong understanding of the Healthy Child Programme, safeguarding responsibilities, Health Visiting and School Nursing national agendas, workforce management, quality assurance and service transformation. This is a role for an established leader who can quickly build credibility, provide operational oversight and contribute to the strategic development of the service from day one.

Waltham Forest is an exciting place to work. We deliver Universal and Early Intervention services through Health Visiting, School Nursing and Family Nurse Partnership teams, working closely with Family Hubs, Early Help, Early Education and wider partner agencies to improve outcomes for children, young people and families.

The Care Group reserves the right to close this advert early where we have received a high number of applications, and we encourage candidates to submit their applications promptly.

Main duties of the job

Provide operational leadership and management across the Waltham Forest 0-19 Service, including Health Visiting and School Nursing.
Provide visible clinical and professional leadership, supporting staff to deliver safe, effective and high-quality services for children, young people and families.
Lead the delivery of the Healthy Child Programme, ensuring services are responsive to local population needs and national priorities.
Support the strategic development of the service in line with national policy, public health priorities, commissioning intentions and local health needs.
Lead service transformation, redesign and mobilisation projects, ensuring delivery of commissioned outcomes and contractual requirements.
Oversee service performance, quality assurance and governance arrangements, ensuring achievement of KPIs, quality standards and statutory requirements.
Ensure robust safeguarding practices are embedded across the service and provide leadership in relation to safeguarding responsibilities.
Lead and manage a large multidisciplinary workforce, including workforce planning, recruitment, performance management, attendance management and staff development.
Develop a positive, accountable and high-performing culture, supporting continuous improvement and excellent staff engagement.
Ensure effective allocation of resources and capacity management to meet service demand and contractual requirements.

About us

Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.

Read up more about Tower Hamlets here: http://www.towerhamlets.is/

The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.

The key priorities for the Care Group are:

Innovation and support for primary care
Being a great place to work
Integrating primary and community care
Providing of high-quality cost-effective care to local people
Influencing improvements in health outcomes

Details

Date posted

04 September 2026

Pay scheme

Other

Salary

£63,883 a year depending on skills and experience

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Compressed hours

Reference number

E0136-26-0006

Job locations

Chingford Health Centre

109 York Road

London

E4 8LF

United Kingdom

Job description

Job responsibilities

To create a culture in which innovative ideas can flourish and provide vision and inspiration to enable staff to deliver support effectively.
To identify and participate in the tendering for new business opportunities.
To ensure effective performance management and professional and clinical leadership of the workforce
To ensure services are cost effective and delivered within budget.
To deliver robust financial management in line with Directorate and organisation targets, including Cost Improvement Programmes.
To ensure services meet care quality and performance management standards and are compliant with all regulatory requirements and standards.
To represent the Service and Trust at external meetings with stakeholders when required
To ensure the safeguarding agenda is firmly embedded in service delivery at all levels.
To participate in the evaluation of the services provided to children and young people in the Integrated Care Teams and actively promote service development including undertaking relevant audit and research.
To always act as a positive role model and advocate both for individual staff and the THGPCG.
To ensure that services are continually monitored, reviewed, and adapted to meet changing service user need and identified commissioning requirements.
To ensure the delivery of clinical and care quality standards and objectives
To be responsible for implementing service changes when required, ensuring effective implementation with measurable outcomes, and agreed timescales.
To ensure that systems are in place to monitor stakeholders views of services and ensure that service users, carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development and continuous improvement.
To ensure that the service area contributes fully to the development of the business plan for the Directorate and assists in the setting of strategic objectives for the Service.
To ensure the service area is kept up to date with legislative and policy changes and developments.
Contribute to the establishment of new services that meet national and local requirements.
To facilitate the development of clinical guidelines, protocols, and patient-related policies in partnership with clinicians and other managers within the organisation to promote safe and effective patient care.
To support the Head of Service, Clinical Director ad Director of Operations in the strategic planning of the services, identifying new business opportunities, writing business plans and service specifications as appropriate
To support the Head of Service, Clinical Director ad Director of Operations and other senior managers in the development of strategy for children and young people within the organisation.
To deliver service improvement through the continuous development of integrated multi-disciplinary team working and care pathways.
To participate in local and national clinical networks to promote evidence based clinical developments which improve patient care.
To assume responsibility for further delegated areas of lead responsibility across childrens services as required by the Assistant Director or Integrated Care Director
To ensure the operational running of services through effective deployment of all resources, providing a framework for achieving best outcomes and objectives. This will include the development of protocols, local policies and procedures, liaison networks and managerial structures.
To act as an authorised signatory for budgets within agreed limits.
To manage a budget within the scheme of delegation and to the agreed accounting standards and procedures.
Effectively manage the delegated budgets within area of responsibility, assisting in the delivery of annual cost reduction/improvement plans identifying improved efficiencies communicating these to all managers as required.
To ensure that issues of equality and diversity are fully considered in service provision.
To ensure that buildings and sites are maintained to agreed standards and meet Health and Safety requirements.
To implement the Organisations information / data procedures and participate in the collection and reporting of statistical information.
To establish systems and practices within the service that deliver against key performance indicators and targets.
To ensure clinical services have robust risk management arrangements in line with organisational policy.
To develop a well-functioning service which develops credibility as a service provider.
To actively promote strong and effective leadership within a care quality structure that is built on the principles of open engagement, appreciative enquiry, and learning.
To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery.
To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal with personal development plan.
To ensure staff are compliant with their statutory and mandatory training and are provided with learning and development opportunities appropriate to their needs, within financial constraints.

Job description

Job responsibilities

To create a culture in which innovative ideas can flourish and provide vision and inspiration to enable staff to deliver support effectively.
To identify and participate in the tendering for new business opportunities.
To ensure effective performance management and professional and clinical leadership of the workforce
To ensure services are cost effective and delivered within budget.
To deliver robust financial management in line with Directorate and organisation targets, including Cost Improvement Programmes.
To ensure services meet care quality and performance management standards and are compliant with all regulatory requirements and standards.
To represent the Service and Trust at external meetings with stakeholders when required
To ensure the safeguarding agenda is firmly embedded in service delivery at all levels.
To participate in the evaluation of the services provided to children and young people in the Integrated Care Teams and actively promote service development including undertaking relevant audit and research.
To always act as a positive role model and advocate both for individual staff and the THGPCG.
To ensure that services are continually monitored, reviewed, and adapted to meet changing service user need and identified commissioning requirements.
To ensure the delivery of clinical and care quality standards and objectives
To be responsible for implementing service changes when required, ensuring effective implementation with measurable outcomes, and agreed timescales.
To ensure that systems are in place to monitor stakeholders views of services and ensure that service users, carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development and continuous improvement.
To ensure that the service area contributes fully to the development of the business plan for the Directorate and assists in the setting of strategic objectives for the Service.
To ensure the service area is kept up to date with legislative and policy changes and developments.
Contribute to the establishment of new services that meet national and local requirements.
To facilitate the development of clinical guidelines, protocols, and patient-related policies in partnership with clinicians and other managers within the organisation to promote safe and effective patient care.
To support the Head of Service, Clinical Director ad Director of Operations in the strategic planning of the services, identifying new business opportunities, writing business plans and service specifications as appropriate
To support the Head of Service, Clinical Director ad Director of Operations and other senior managers in the development of strategy for children and young people within the organisation.
To deliver service improvement through the continuous development of integrated multi-disciplinary team working and care pathways.
To participate in local and national clinical networks to promote evidence based clinical developments which improve patient care.
To assume responsibility for further delegated areas of lead responsibility across childrens services as required by the Assistant Director or Integrated Care Director
To ensure the operational running of services through effective deployment of all resources, providing a framework for achieving best outcomes and objectives. This will include the development of protocols, local policies and procedures, liaison networks and managerial structures.
To act as an authorised signatory for budgets within agreed limits.
To manage a budget within the scheme of delegation and to the agreed accounting standards and procedures.
Effectively manage the delegated budgets within area of responsibility, assisting in the delivery of annual cost reduction/improvement plans identifying improved efficiencies communicating these to all managers as required.
To ensure that issues of equality and diversity are fully considered in service provision.
To ensure that buildings and sites are maintained to agreed standards and meet Health and Safety requirements.
To implement the Organisations information / data procedures and participate in the collection and reporting of statistical information.
To establish systems and practices within the service that deliver against key performance indicators and targets.
To ensure clinical services have robust risk management arrangements in line with organisational policy.
To develop a well-functioning service which develops credibility as a service provider.
To actively promote strong and effective leadership within a care quality structure that is built on the principles of open engagement, appreciative enquiry, and learning.
To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery.
To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal with personal development plan.
To ensure staff are compliant with their statutory and mandatory training and are provided with learning and development opportunities appropriate to their needs, within financial constraints.

Person Specification

Qualifications

Essential

Registered SCPHN (Health Visitor or School Nurse) with current NMC registration.

Experience

Essential

Substantial experience in a senior operational leadership role within a Health Visiting, School Nursing or integrated 0-19 service.

Experience

Essential

Demonstrable experience of managing large multidisciplinary teams, including performance, staffing, workforce planning and service delivery.

Knowledge

Essential

Comprehensive knowledge of the Healthy Child Programme, safeguarding, public health priorities and national 0-19 policy.

Other requirements

Essential

Proven track record of leading service transformation, quality improvement and delivery of contractual and performance targets.

Person Specification

Qualifications

Essential

Registered SCPHN (Health Visitor or School Nurse) with current NMC registration.

Experience

Essential

Substantial experience in a senior operational leadership role within a Health Visiting, School Nursing or integrated 0-19 service.

Experience

Essential

Demonstrable experience of managing large multidisciplinary teams, including performance, staffing, workforce planning and service delivery.

Knowledge

Essential

Comprehensive knowledge of the Healthy Child Programme, safeguarding, public health priorities and national 0-19 policy.

Other requirements

Essential

Proven track record of leading service transformation, quality improvement and delivery of contractual and performance targets.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tower Hamlets GP Care Group

Address

Chingford Health Centre

109 York Road

London

E4 8LF

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Employer details

Employer name

Tower Hamlets GP Care Group

Address

Chingford Health Centre

109 York Road

London

E4 8LF

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Tower Hamlets GP Care Group

2 x Same Day Access Hub Coordinator

Tower Hamlets GP Care Group View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 29,626 per year

Posted 9 day(s) ago

Reference: E0136-26-0024

Job summary

The Same Day Access Hub Coordinator will be a key point of contact for patients and practice teams and will provide high-quality reception, administrative and coordination support across both Primary Care Networks. The postholder will help ensure the smooth day-to-day running of the service and contribute to providing patients with a positive experience from their first point of contact. The postholder will be expected to work across practice sites within PCN 5 and PCN 6.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Main duties of the job

Working closely with GPs, practice teams and other healthcare professionals, the postholder will support a range of activities, including:

Supporting patients to access appropriate same-day services, advice and information.
Supporting patient navigation and the administrative elements of the triage process, in line with agreed protocols.
Booking patients into appropriate practice and NHS 111 appointment slots.
Welcoming patients and recording their arrival accurately on the EMIS clinical system.
Responding to patient enquiries and providing a professional, welcoming and helpful reception service.
Completing administrative tasks and actions requested by GPs and other members of the clinical team.
Supporting effective communication between patients, practices and the wider Same Day Access team.
Gathering patient feedback to help us understand and improve the experience of people using the service.
Accurately recording and collating activity and performance data to support monitoring, evaluation and continuous improvement of the Same Day Access Service.
Providing general administrative and coordination support to ensure the service operates safely, efficiently and effectively.

About us

Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.

Read up more about Tower Hamlets GP Care Group, click here: https://www.gpcaregroup.org/

The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.

Click here to know more about Tower Hamlets Together partnership- https://www.towerhamletstogether.com/

The key priorities for the Care Group are:

Innovation and support for primary care

Being a great place to work

Integrating primary and community care

Providing of high-quality cost-effective care to local people

Influencing improvements in health outcomes

Details

Date posted

23 September 2026

Pay scheme

Other

Salary

£29,626 a year pro-rata

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working

Reference number

E0136-26-0024

Job locations

GP Care Group

GP Practices across PCN 5 & 6

London

E14 3BQ

United Kingdom

Job description

Job responsibilities

Patient reception and navigation act as a central point of contact, respond to enquiries and guide patients through the Same Day Access Service.
EMIS administration use EMIS to record patient arrivals, maintain accurate patient records, manage appointment information and support clinical workflows.
Appointment and triage coordination book appropriate Same Day Access, practice and NHS 111 appointments and maintain triage and appointment lists.
Clinical administrative support process tasks, messages and requests from GPs and other authorised clinical colleagues accurately and within agreed timescales.
Referrals and communications process outgoing healthcare referrals and support effective communication between the service, member practices and other healthcare providers.
Patient information and confidentiality ensure patient information is complete, accurate, contemporaneous and handled securely and confidentially.
Performance monitoring and reporting record and collate activity data and contribute to dashboards, KPIs, audits, patient surveys and performance reports.
Patient experience and service improvement gather feedback, respond appropriately to concerns and contribute to initiatives that improve patient access, experience and the overall effectiveness of the service.

Job description

Job responsibilities

Patient reception and navigation act as a central point of contact, respond to enquiries and guide patients through the Same Day Access Service.
EMIS administration use EMIS to record patient arrivals, maintain accurate patient records, manage appointment information and support clinical workflows.
Appointment and triage coordination book appropriate Same Day Access, practice and NHS 111 appointments and maintain triage and appointment lists.
Clinical administrative support process tasks, messages and requests from GPs and other authorised clinical colleagues accurately and within agreed timescales.
Referrals and communications process outgoing healthcare referrals and support effective communication between the service, member practices and other healthcare providers.
Patient information and confidentiality ensure patient information is complete, accurate, contemporaneous and handled securely and confidentially.
Performance monitoring and reporting record and collate activity data and contribute to dashboards, KPIs, audits, patient surveys and performance reports.
Patient experience and service improvement gather feedback, respond appropriately to concerns and contribute to initiatives that improve patient access, experience and the overall effectiveness of the service.

Person Specification

Experience

Essential

Experience in a reception, administrative, customer service or coordination role within a busy environment
Experience of using EMIS in a Primary Care or healthcare setting

Skills and Abilities

Essential

Excellent communication skills and patient/customer service skills
Strong organisational, prioritisation and administrative skills

Knowledge

Essential

Understanding of confidentiality, information governance and accurate record keeping

Person Specification

Experience

Essential

Experience in a reception, administrative, customer service or coordination role within a busy environment
Experience of using EMIS in a Primary Care or healthcare setting

Skills and Abilities

Essential

Excellent communication skills and patient/customer service skills
Strong organisational, prioritisation and administrative skills

Knowledge

Essential

Understanding of confidentiality, information governance and accurate record keeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tower Hamlets GP Care Group

Address

GP Care Group

GP Practices across PCN 5 & 6

London

E14 3BQ

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Employer details

Employer name

Tower Hamlets GP Care Group

Address

GP Care Group

GP Practices across PCN 5 & 6

London

E14 3BQ

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Tower Hamlets GP Care Group

Senior Care Navigator

Tower Hamlets GP Care Group View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 29,626 per year

Posted 1 month(s) ago

Reference: E0136-26-0021

Job summary

The role is to provide leadership when working on shift within the IUCS contract, including line management and development of all Senior Care Navigators. You will provide real-time support and encouragement to the team and be responsible for ensuring that the service and Care Navigators are managed effectively to deliver the highest standard of patient care.

The service includes Out of Hours (OOH), UTC, SPA and TOPs and is based at Royal London Hospital.

The postholder would be required to work both morning and evening shifts. This is a mandatory requirement of the role. Evening shifts may run until 10:00pm.

Please note that we reserve the right to close the vacancy early if we receive a high volume of applications.

Main duties of the job

Manage a busy shift for the IUCS ensuring the staff performance is met at all times to deliver the best patient care.

Work closely with the Senior Leadership Team to deliver the service in the most efficient way.

Conduct regular 1-2-1 meetings and appraisals for the SCNs to develop their skills and performance as appropriate to facilitate achievement of objectives

To harmonise duties and skills amongst the SCN team

Hold regular team meetings and shift briefings, cascading information and escalating concerns as required.

Monitor annual leave to ensure team members are requesting and taking leave in a measured and timely manner. For both SCNs and their teams.

Support team members whilst absent from work through sickness, maternity leave etc, support the return-to-work programme including return to work interviews for SCNs and their teams

Facilitate feedback to team members following audit, acknowledging achievements and supporting any areas of development identified.

To discuss performance achievements or concerns with staff. Set appropriate performance improvement plans. Ensure any performance concerns are addressed in real time, clearly documented and escalated to the Service Lead and Deputy Service Lead

Act as a point of escalation for the audit team for ongoing audit concerns.

Attend management meetings and share learnings and ensure continuous improvement

Rota management , allocating Clinical and admin shifts, assist deputy SM with payroll and floor management.

About us

Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.

Read up more about Tower Hamlets GP Care Group, click here: https://www.gpcaregroup.org/

The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.

Click here to know more about Tower Hamlets Together partnership- https://www.towerhamletstogether.com/

The key priorities for the Care Group are:

Innovation and support for primary care

Being a great place to work

Integrating primary and community care

Providing of high-quality cost-effective care to local people

Influencing improvements in health outcomes

Details

Date posted

19 August 2026

Pay scheme

Other

Salary

£29,626 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

E0136-26-0021

Job locations

First Floor Beaumont House

Bancroft Road

London

E1 4DG

United Kingdom

Urgent Treatment Centre

Clinic 1, Royal London Hospital

Whitechapel Road,

London

England

E1 1FR

United Kingdom

Job description

Job responsibilities

Key Tasks

Provide a smooth running comprehensive administrative service for the Care Navigators and Clinical staff to all aspects of the Integrated Urgent Primary Care Services. The Senior Care Navigator will participate in a 4 week rolling rota which will include earlies, days, evenings, weekends and bank holidays with the occasional need to work night shifts.
Organise and supervise the non-clinical staff to ensure that all available resources are managed effectively.
Manage problem situations as and when they arise. These could include technical, administrative and staffing issues and queries or complaints from patients and their carers.
Liaise with clinical staff to enable the smooth running of the Integrated Primary Care service.
Liaise with the Service Manager in hours about any problems and to highlight issues for service improvement and development.
Liaise with the on call manager who can offer support outside of office hours.
Senior Care Navigator has a responsibility to ensure that there is adequate administrative staffing, so that patient care is not compromised.
Line management responsibility for the Care Navigators. including induction, training, 1 to 1 meetings and appraisals.
Senior Care Navigator will be fully conversant in the computer systems used by the services (Adastra, Cerner and EMIS web) and will maintain the databases, run uncomplicated search reports and train staff.
To help the Integrated Primary Care Service and the Single Point of Access to achieve their Key Performance targets without compromising the quality of the services to the patient.
Where referral to a healthcare professional is not required, offering pathways ensuring the patient is guided appropriately to other services/organisations including PALS and the third sector, social care, community services, voluntary sector, and other independent providers such as pharmacies.
Provide evidence-based healthcare advice, making every contact count, maximising opportunities for health education/health promotion.
Responsible for overseeing the Integrated Urgent Primary Care service clinic environment ensuring that supplies are maintained, clinic rooms adhere to health and safety and infection control procedures and standards.

Key responsibilities

Line management responsibility for a team of Care Navigators.
To develop a thorough knowledge of the GP Care Group and to work in accordance with written protocols.
To provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care, with commitment to building effective working relationships.
To have good written and verbal communication skills, with the ability to communicate with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.
To have a sound and up to date knowledge of local health and social care policy, together with service availability and how to access those services.
To access an accurate database of services available for clients/patients.
To understand, and be able to disseminate, health promotion information, using this to identify clients who might benefit from these services and to signpost accordingly.
To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating, as necessary.
To understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.
To work with clinicians, in the care of patients facilitating and helping with a variety of patient tests as appropriate.
To ensure the clinical areas are appropriately stocked with relevant equipment daily.
To understand the legal, ethical and regulatory principles of the NHS and know personal boundaries and when to seek help.
To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations.
To understand the importance of confidentiality.
To respond appropriately in emergency situations.
To report any incidents that might compromise health and safety for self, other staff, or customers/patients.
To assist in the training of other colleagues where appropriate.
Other liaison/health promotion activities as agreed with the organisation.
The post holder will be expected to participate in training relevant to the needs of the service.
The postholder is expected to actively participate in team meetings and contribute to the successful delivery of the service.

Job description

Job responsibilities

Key Tasks

Provide a smooth running comprehensive administrative service for the Care Navigators and Clinical staff to all aspects of the Integrated Urgent Primary Care Services. The Senior Care Navigator will participate in a 4 week rolling rota which will include earlies, days, evenings, weekends and bank holidays with the occasional need to work night shifts.
Organise and supervise the non-clinical staff to ensure that all available resources are managed effectively.
Manage problem situations as and when they arise. These could include technical, administrative and staffing issues and queries or complaints from patients and their carers.
Liaise with clinical staff to enable the smooth running of the Integrated Primary Care service.
Liaise with the Service Manager in hours about any problems and to highlight issues for service improvement and development.
Liaise with the on call manager who can offer support outside of office hours.
Senior Care Navigator has a responsibility to ensure that there is adequate administrative staffing, so that patient care is not compromised.
Line management responsibility for the Care Navigators. including induction, training, 1 to 1 meetings and appraisals.
Senior Care Navigator will be fully conversant in the computer systems used by the services (Adastra, Cerner and EMIS web) and will maintain the databases, run uncomplicated search reports and train staff.
To help the Integrated Primary Care Service and the Single Point of Access to achieve their Key Performance targets without compromising the quality of the services to the patient.
Where referral to a healthcare professional is not required, offering pathways ensuring the patient is guided appropriately to other services/organisations including PALS and the third sector, social care, community services, voluntary sector, and other independent providers such as pharmacies.
Provide evidence-based healthcare advice, making every contact count, maximising opportunities for health education/health promotion.
Responsible for overseeing the Integrated Urgent Primary Care service clinic environment ensuring that supplies are maintained, clinic rooms adhere to health and safety and infection control procedures and standards.

Key responsibilities

Line management responsibility for a team of Care Navigators.
To develop a thorough knowledge of the GP Care Group and to work in accordance with written protocols.
To provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care, with commitment to building effective working relationships.
To have good written and verbal communication skills, with the ability to communicate with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.
To have a sound and up to date knowledge of local health and social care policy, together with service availability and how to access those services.
To access an accurate database of services available for clients/patients.
To understand, and be able to disseminate, health promotion information, using this to identify clients who might benefit from these services and to signpost accordingly.
To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating, as necessary.
To understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.
To work with clinicians, in the care of patients facilitating and helping with a variety of patient tests as appropriate.
To ensure the clinical areas are appropriately stocked with relevant equipment daily.
To understand the legal, ethical and regulatory principles of the NHS and know personal boundaries and when to seek help.
To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations.
To understand the importance of confidentiality.
To respond appropriately in emergency situations.
To report any incidents that might compromise health and safety for self, other staff, or customers/patients.
To assist in the training of other colleagues where appropriate.
Other liaison/health promotion activities as agreed with the organisation.
The post holder will be expected to participate in training relevant to the needs of the service.
The postholder is expected to actively participate in team meetings and contribute to the successful delivery of the service.

Person Specification

Knowledge

Essential

Advanced knowledge of local health and social care system and wide range of options available for patients in Primary Care

Skills and Abilities

Essential

Confident in communication methods (both written and verbal) and able to communicate effectively with a range of customer and provider groups
Effective Organisation Skills
Ability to work under pressure and meet deadlines

Experience

Essential

Previous experience in reception or administrative role with customer contact and evidence of ability to use initiative and work independently with line management responsibility

Person Specification

Knowledge

Essential

Advanced knowledge of local health and social care system and wide range of options available for patients in Primary Care

Skills and Abilities

Essential

Confident in communication methods (both written and verbal) and able to communicate effectively with a range of customer and provider groups
Effective Organisation Skills
Ability to work under pressure and meet deadlines

Experience

Essential

Previous experience in reception or administrative role with customer contact and evidence of ability to use initiative and work independently with line management responsibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tower Hamlets GP Care Group

Address

First Floor Beaumont House

Bancroft Road

London

E1 4DG

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Employer details

Employer name

Tower Hamlets GP Care Group

Address

First Floor Beaumont House

Bancroft Road

London

E1 4DG

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)