Job responsibilities

Perform other technical duties as required within post-holders training and competence.

Clinical / Scientific / Technical

• Carry out all laboratory analyses associated with the post, including reporting results, maintaining appropriate records and documentation.
• Participate in the departments rosters as required.
• Undertake quality control procedures, examine quality control results to identify poor performance and instigate appropriate action.
• Participate in the operation and routine maintenance of equipment.
• Ensure that personal work activity is managed to make effective use of time and maintain an adequate supply of laboratory consumables, reagents and equipment.
• Ensure the competent and efficient use of computerised data management systems.
• Assist in the supervision, training and teaching of staff and participate in the departments training plan.
• Maintain on-going Professional Portfolio and update Professional Development Plan. Undertake courses and other activities to satisfy HCPC Continuing Professional Development requirements.
• Assist with the development of new methods and the implementation of new technology.
• Maintain standards of laboratory policies and procedures to ensure that the department meets National External Quality Assurance and Accreditation standards.
• Assist with the production, maintenance and implementation of Standard Operating Procedures.
• Ensure that safe working practices are followed in accordance with departmental Safety Policy.
• Be aware of and adhere to Trusts policies, including those relating to discipline, grievance, sickness, absence and health and safety.
• Ensure compliance with all statutory and legislative requirements including patient confidentiality and the Data Protection Act.
• Work flexibly and undertake other duties commensurate with the grade as required.
• Participate in and contribute to own Personal Development Review.

GENERAL DUTIES

• To participate in the provision of a reliable high quality analytical service that meets nationally accepted standards (UKAS or equivalent).
• Participate in clinical audit and clinical governance.
• Assist the department with the continuous improvement of the Quality Management System

Out of hours working

• The post holder will be expected to gain competence in techniques to allow participation in the delivery of the departments service outside core hours. This entails contracted participation in the out of hours rotas (On call) and overnight working as rostered.

Training relevant to this post, including safety aspects in the handling of biological material, will be given.

Training and Qualifications

Essential

• State Registered BMS (HCPC)
• Demonstrates a commitment to continuing education and training

Desirable

• Membership of IBMS
• Biomedical Science degree
• Demonstrates a knowledge and awareness of instrumentation, method development and new technologies

Experience

Essential

• At least 12 months UK hospital laboratory experience covering duties explained in JD
• Word processing, spread sheets and laboratory information system experience.
• Aware of health and safety and confidentiality issues
• Conscientious, Meticulous.
• Demonstrates ability to organise their own work effectively
• Keyboard skills and computer literacy
• Able to demonstrate competency in appropriate laboratory techniques.

Desirable

• At least 24 months post registration UK hospital laboratory experience
• Departmental specific laboratory / advanced techniques
• Training junior staff
• Experience of Specialist discipline.
• Demonstrates a knowledge and awareness of Health and safety, quality management systems and service improvement.

Planning and Organisation

Essential

• Able to plan own work activities and those of clinical support staff

Desirable

• Able to work under pressure or to deadlines.

Analytical and judgement

Essential

• Able to make judgements regarding a range of facts or situations that require analysis. E.g. selection of appropriate samples, tests or techniques
• Can work accurately and methodically following verbal and written instructions.
• Knowledge and understanding of pathology tests and medical terminology
• Ability to perform intricate procedures e.g. pipetting

Desirable

• Experience of troubleshooting appropriate instrumentation
• Knowledge and understanding of clinical microbiology laboratory tests

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Equality and Diversity

Essential

• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Other requirements specific to the role

Essential

• Able to participate in out of hour's roster or other flexible working arrangements.

Desirable

• Awareness of patient or customer issues.

Communication and relationship skills

Essential

• Written work legible. Can communicate clearly verbally by phone and face to face. Can use tact and persuasive skills
• Evidence of working and integrating as part of a team
• Good interpersonal skills Able to communicate concisely, effectively and clearly at all levels

Desirable

• Demonstrates a range of IT skills
• Training junior staff.

Skills

Essential

• Able to maintain concentration for prolonged periods at various tasks

Physical Skills

Essential

• Demonstrate manual dexterity e.g. sufficient to handle pipettes and unscrew caps form small tubes

Desirable

• Previous experience of using pipettes to aliquot small volumes of liquid

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

• To assist in the day-to-day running of the department to provide an efficient and effective service and take responsibility when required.

• To act as a representative of the Hearing Services department, be professional at all times and ensure effective communication and co-operation with all our users.

• To perform and supervise a wide range of duties both administrative and technical in order to achieve and maintain a high standard of patient care.

• To supervise the work of trainee and junior audiologist and provide instruction / seminars in audiological techniques to trainees studying for professional examinations including the BSc in Audiology.

• To perform fitting of digital hearing aids, assessments and fitting of Bone Anchored Hearing Aids.

• To assist in the day-to-day running of the department to provide an efficient and effective service and take responsibility when required

• To assist in the balance clinic and undertake many aspects of vestibular testing including Posturography, VNG and Caloric testing.

• To undertake a wide range of audiological tests on adults at the LRI and outlying clinics.

• To undertake direct referral assessments for Hearing Aids using MHAS protocols including GHABP and real ear measurement.

• To undertake first line quality monitoring and control, and to provide statistical information as required. To assist the paediatric audiologist in paediatric assessments including distraction and visual response audiometry.

• To evaluate and assist with the management of Tinnitus.

• Responsible for maintaining up to date skills, knowledge and competence, and awareness of professional issues.

• Undertake specialist education training as required that will allow health care to be delivered to the user through new ways of working.

• To take specific responsibilities for extra duties as agreed by Hearing Services Manager, and perform any other duties that may be reasonably requested.

(please refer to the job description/person specification for full details on the role).

Experience

Essential

• At least 12 months practical experience.
• Evidence of experience of competence of diagnostic and rehabilitative audiological procedures.
• Good understanding of clinical governance
• Demonstrates On-going personal development
• Demonstrates the ability to communicate well in a variety of settings with patient
• Ability to act autonomously within the scope of the role

Desirable

• Experience of using Practice Navigator Patient Management system
• Experience of vestibular function tests
• Experience of using Affinity systems.
• Experience of paediatric testing

Qualifications

Essential

• BSc in Audiology or equivalent
• BAAT part 1 and 2
• Evidence of Continuing Professional development or evidence of reflective profile
• Satisfactory attendance records throughout training period
• Willingness to undertake new clinical practices, education and training that will enhance

Desirable

• RCCP Registration
• Experience of using Practice Navigator Patient Management system
• Experience of using Unity systems, Genie & Connex, Target hearing aid fitting software

Driving licence and access to motor vehicle

Essential

• Valid driving licence and access to a motor vehicle in order to attend outlying clinics

Communication and relationship skills

Essential

• Demonstrates the ability to communicate well in a variety of settings with patients of all cultures and with differing levels of understanding
• Ability to develop and maintain effective interpersonal skills and relationships with colleagues across the health setting
• Able to maintain accurate patient records
• Understands confidentiality and data protection requirements in relation to own professional practice and in the supervision of others
• Able to present factual written and verbal information and deal with questions

Skills

Essential

• Demonstrates a high level of clinical expertise
• Good understanding of clinical governance
• Ability to effectively problem solve

Analytical and Judgement skills

Essential

• Basic Knowledge of IT
• Ability to act autonomously within the scope of the role
• Demonstrates understanding of quality and change and the importance of new ways of working

Desirable

• Evidence of a role in new ways of working

Professional Development

Essential

• On-going personal development
• Participates in formal and informal teaching
• Recognises own limitations

Desirable

• Evidence of extended and further, external training

ResourceUtilisation

Desirable

• Evidence of extended and further, external training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

KEY RESULT AREAS

• Advising the Operational Area on the implications of financial strategy & policy.
• To take the lead responsibility for reporting a robust in year and forecast year end position for the Operational Area, at all levels, reporting financial information to the Operational Area as well as to individual budget holders.
• To ensure the operation and communication of effective variance analysis and investigation of factors causing movements, influencing and agreeing with managers the level of control action to be taken.
• To ensure that Operational Area proposals for efficiency/productivity schemes are robust and that savings achieved are monitored and reported.
• To be the Operational Areas Accountable Officer for the Better Payment Policy target.
• Co-ordination of annual planning process for the Operational Area within the overall Trust financial framework.
• Apply appropriate costing methodologies, in accordance with best practice, to the provision of operational management information, business cases and statutory information requirements (including Private Patient and other tariffs). Introduce and co-ordinate, as required, financial flow agenda requirements.
• Co-ordinates available performance monitoring information for the Operational Area, advising on the financial implications of activity variances at commissioner level.
• Monitor and report on the financial aspects of the contracts relevant to the Operational Area.
• To provide professional representation for the Operational Area (as appropriate) in the implementation of service line reporting/management and patient level costing. T
• To ensure the continuous development and application of IM&T solutions to improve financial information.
• Provide support to statutory reporting requirements through the provision of supporting information for the Operational Area, for both income and expenditure and balance sheet entries, together with other returns as required.
• Provision of financial briefing to Operational Area Boards, and attendance at senior management and executive forums as required.
• Provision of financial input to business cases, applying appropriate financial appraisal techniques to both capital and revenue issues.
• Responsibility for the day to day line management of staffing, including recruitment (or assisting with recruitment), appraisal, discipline, sickness and absence management, training and delegation.
• Ensuring that audit report recommendations are followed up and implemented.
• Provision to the Operational Area of appropriate advice concerning all aspects of financial control (SFIs, SOs etc), probity and stewardship, charitable funds guidelines and VAT principles and regulations.
• To identify own training and development needs and undertake appropriate training / education as required, supported by regular PDP.
• The post holder will support the development, maintenance and review of financial procedures and policies.
• The post holder will support the development and review of financial systems.
• The post holder will be expected to take part, and in some instances lead, on a number of NHS modernisation initiatives.
• The post holder will work within a rotational programme which may mean a change in responsibility periodically.
• To participate in Trust committees and meetings as appropriate.

Please see the attached Job Description for further details.

Skills

Essential

• Ability to influence, command respect and to establish credibility with Board Members
• Able to work on own initiative
• Expert theoretical knowledge of NHS accounting
• Demonstrable evidence of working in high volume context, delivering outcomes
• Demonstrates resilience, confidence and self-belief
• Tactful, diplomatic and acts with complete integrity at all times
• Advanced Keyboard Skills; incl Microsoft, GL applications.
• Creative, innovative and visionary mind-set
• Demonstrable evidence of ability to adapt working practices and approaches as a result of internally or externally driven change

Qualifications

Essential

• Professional Accountancy Qualification (CIPFA, ICAEW, CIMA or Certified) and current registration with professional body
• Demonstrate evidence of continuing professional development
• Further specialist training and experience

Experience

Essential

• Significant post qualifying experience or relevant working experience covering the full range of responsibilities of a senior financial professional
• Proven experience of financial management within a large organisation with a track record of delivery
• Maximises the use information management and technology to improve efficiency and data quality Demonstrate the capability to maintain financial control whilst supporting a devolved style of management
• Demonstrable evidence of delivery against stretching and challenging objectives
• Evidence of extensive line management responsibility ensuring teams deliver to their maximum potential and performance is managed to achieve organisational goals
• Experience of reference costing/Service Line Reporting and Patient Level Costing

Desirable

• Experience of financial Management and Performance within a large Acute Teaching Trust
• Experience in service income negotiation

Communication

Essential

• Able to engage and inspire others
• Articulate with practised and developed interpersonal communication and presentational skills
• Proven high level of communication skills using a range of methods including written, verbal and presentations

Analytical and Judgement skills

Essential

• Proven ability to think logically and solve highly complex problems involving complex data and multiple stakeholders
• Has strong analytical and critical reasoning skills
• Proven ability to operate/think strategically reflecting wider organisational priorities and performance

Planning and organisation skills

Essential

• Able to prioritise and work within imposed deadlines

Other

Essential

• Potential to develop and change within the changing NHS
• Can demonstrate commercial acumen in the delivery of key objectives
• Has the ambition to succeed
• Take responsibility for own personal development
• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Desirable

• Have a flexible approach to working and be available to work outside normal hours as and when required

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

The overriding purpose is to support the provision of highest quality patient care through personal actions and continuous improvement.

Responsibility for the provision of a safe and efficient anaesthetic service for elective and emergency care at UHL including preoperative assessment and perioperative care.

To provide specialist high-risk anaesthesia outpatient clinic work

To participate in the Out of hours and non-resident on- call rota.

To support the Consultant-delivered Perioperative Medicine Service

To work flexibly to support the workload and cover for colleagues' annual leave and other authorised absences. Flexibility within the role will

be required as we reconfigure, working towards a single-site UHL maternity service.

To participate in service development and business planning in collaboration with the other Consultants in the department, the CMG and

local GPs and commissioners within the local CCGs;

Professional supervision and management of junior medical staff including the observance of local employment and human resource

policies and procedures;

Participating in medical audit, the Trusts Clinical Governance processes and in CPD CPD is provided in job plans and attendance at audit

and other governance meetings is mandatory; Managerial, including budgetary responsibilities where appropriate and compliance with

standing orders and standing financial instructions of the Trust.;

In line with GMC Good Medical Practice it is the responsibility of the post-holder to ensure that all duties are carried out to the highest

possible standard, and in accordance with current quality initiatives within the area of work.

The post-holder is expected to participate in teaching and training of junior staff, undergraduate students, and other clinical staff groups.

The appointee will also have supervision responsibilities for junior medical staff within the specialty. If appropriate the post-holder will be

named in the contract of junior staff as the person responsible for overseeing their training and as an initial source of advice to such doctors

regarding their careers.

The post-holder is expected to participate in professional continuing medical education; study leave is provided for this purpose.

The post-holder will be expected to undertake the Trust Corporate and Directorate specific Induction and competency Programmes

appropriate to role.

The post-holder will be required to maintain their continuing professional development (CPD) to be able to successfully revalidate. As per

the Trust requirement the successful candidate will be required to have annual appraisal and attend / keep fully up to date with statutory and

mandatory training as stipulated.

Qualifications / Training

Essential

• MB BS or Equivalent
• Full GMC Registration
• Fully Accredited for Higher Specialist Training or will be eligible for inclusion on the Specialist Register within 6 months of the interview date. o CCT/CESR (CP) date m
• FRCA or Equivalent
• Current BLS Certification

Desirable

• Membership of relevant Specialist Societies or Associations.
• Higher degree e.g. MSc, MD or equivalent.
• FFPMRCA

Experience / Clinical Skills

Essential

• Have completed or will have completed advanced training in Pain medicine.
• Excellent clinical skills and experience requisite to meeting all aspects of the Job Plan.
• Ability to apply sound clinical judgment to problems.
• Demonstrates clear, logical thinking / analytical approach

Desirable

• Evidence of clinical or research commitment and a relevant specialty interest.
• Fully trained in Anaesthesia

Audit/ Quality Improvement

Essential

• Effective participation in and a commitment to clinical audit.
• Participation in a quality improvement programme
• Experience of quality improvement work and audit

Desirable

• Undergone training in teaching and willingness to organise relevant audit activities including quality improvement evidence
• Completion of formal courses in Audit and quality improvement.
• Published Audit including quality improvement.

Research

Essential

• Understanding and interest in research.
• Ability to appraise research critically
• Ability to supervise juniors undertaking research projects.
• Evidence of recent research and development activity

Desirable

• Publications in nationally and internationally recognised peer-reviewed journals on subjects relevant to the specialty.

Teaching

Essential

• Experience of and a commitment to training/ teaching undergraduate and postgraduates.
• Appraisal and assessment skills.
• Ability to asses clinical competencies
• Enthusiastic and ability to inspire and lead others.

Desirable

• Willingness to develop new approaches to teaching.
• Post Graduate qualification in teaching and training.

Management

Essential

• Ability to work effectively as part of a multidisciplinary team and supervise juniors.
• Experience of leading teams and awareness of leadership styles.
• Ability to effectively organise, prioritise and manage clinical workload.
• Understanding of wider health agenda and modern NHS.
• Ability to work to overcome barriers to change (negotiating, influencing and persuasion skills).
• Knowledge and understanding of clinical governance issues.

Desirable

• Evidence of management and administration experience.
• Management training on an accredited course.
• Awareness of Service Development issues.

Equality & Diversity

Essential

• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Communication Skills

Essential

• Demonstrable skills in written and spoken English that are adequate to enable effective communication with patients and colleagues.
• To be empathic and sensitive; capacity to take others perspectives and treat others with understanding.
• Highly Developed Emotional Intelligence

Desirable

• High standard of presentation both written and verbal
• Demonstrable track record of successful change management
• Proven ability to maintain focus in a demanding environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

The overriding purpose is to support the provision of highest quality patient care through personal actions and continuous improvement.

The post-holder is expected to participate in teaching and training of junior staff and other clinical staff groups. The appointee will also have supervision responsibilities for junior medical staff within the specialty. If appropriate the post-holder will be named in the contract of junior staff as the person responsible for overseeing their training and as an initial source of advice to such doctors regarding their careers.

The post-holder will participate actively in research relevant to paediatric intensive care including the development and delivery of studies within the directorate.

There will be opportunities to act as Principal Investigator for NIHR portfolio studies and to support a research-active culture within the service.

The role also includes participation in audit and quality improvement activities, and contributing to the development of teaching and research in collaboration with the University of Leicester. The post-holder is expected to fulfil the requirements of the Royal College of Paediatrics and Child Health CPD scheme (or equivalent), with CPD supported within the job plan and mandatory attendance at audit and governance meetings.

Training & Qualifications

Essential

• MB BS or Equivalent
• MRCPCH/MRCP/FRCA or equivalent
• Full GMC Registration
• On GMC Specialist Register for base specialty at the time of application or within 6 months of obtaining CCT for UK RCPCH trainee or on the GMC specialist register for PICM at the time of application (if CESR/portfolio) pathway

Desirable

• Membership of relevant Specialist Societies or Associations.
• Higher degree e.g. MD, PhD or equivalent.

Knowledge and Experience in Subspecialty

Essential

• Completion of RCPCH Progress PICM Curriculum and 2 years training in an RCPCH PICM ISAC approved centre rotation in paediatric intensive care medicine plus a minimum of six months of anaesthetic training oOR equivalent training programme with evidence that this training has been completed and signed off
• Extensive experience in management of cardiac patients including post op cardiac surgical patients
• Appropriate knowledge base and ability to apply sound clinical judgment to problems; demonstrates clear, logical thinking/analytical approach; understands evidence-based practice
• Undertake basic and advanced intensive care procedures
• Advanced Paediatric Life support provider or equivalent

Desirable

• Experience in caring for children on ECLS
• Experienced in or have had training in the provision of palliative care in children
• Experience in managing complex long-term patients
• Expertise in use of POCUS, Echocardiogram or similar advanced technologies in paediatric critical care
• Experience managing level 2 paediatric critical care patients in HDU or equivalent

Communication and relationship skills

Essential

• Excellent oral and written communication skills
• To be empathic and sensitive; capacity to take others perspectives and treat others with understanding.
• Ability to work effectively under pressure
• Highly developed Emotional Intelligence

Desirable

• Demonstrable track record of successful change management

Audit/Quality Improvement

Essential

• Experience of Clinical audit and maintenance of high quality of care
• Understanding of and participation in national audits such as PICANET and National Congenital Heart Disease Audit
• Experience in quality and safety review eg: mortality review , review of critical incidents

Desirable

• Completion of formal courses in Audit and quality improvement.
• Experience in training others in audit/QI activity
• Experience in complaint investigations and PSIRF training

Management and leadership

Essential

• Ability to work effectively as part of a multidisciplinary team and supervise juniors
• Experience of leading teams and awareness of leadership styles Personal integrity and reliability.
• Ability to motivate and develop both medical staff and non-medical staff

Desirable

• Experience or training in medical management and or clinical leadership
• Awareness of Service Development issues.
• Certification in Medical Leadership
• Commitment to further develop the post and the service provided

Planning and organisation skills

Essential

• Ability to effectively organise, prioritise and manage clinical workload.
• Understanding of wider health agenda and modern NHS.
• Ability to work to overcome barriers to change (negotiating, influencing and persuasion skills)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

To provide excellentpatient care whilst answering telephones in a polite and courteous manner in line with departmental standards.

To be responsible for utilising the Hospital Booking Systems in order to carry out a variety of functions, including -

• Validating patient demographic details and updating as necessary
• Making, changing or cancelling outpatient appointments
• Updating computerised records of patient information in line with departmental and hospital policies and procedures.
• Understanding all information contained on the system to assist patients and staff with queries on the telephone
• To ensure that the department's Accurx inbox is checked and actioned in order of priority in accordance with departmental standards.
• To use initiative, discretion and diplomacy and act in such a manner as to maintain and protect patient confidentiality at all times.
• To have a working knowledge of booking rules specific to each clinic in line with national targets. To escalate any capacity issues to the capacity management team as necessary.
• To ensure that the department SMS replies are checked and action in order of priority in accordance with departmental standards.
• To provide a central point of enquiry for General Practitioners, Secretaries, Administration staff, other hospitals and patients regarding enquiries/issues.
• To continue striving to improve the service, making suggestions to the Team Leader as necessary.

To actively participate in the sharing of skills and experience, aiding the spread of good practice throughout the team.

To be responsible for the cover of sickness and absence amongst team members, ensuring the service is maintained at the required level.

To attend in-service training or meetings as directed by the Team Leader to ensure that skills and knowledge are kept up-to-date and appropriate to the post.

To undertake any other duties in line with the grade as directed by the Team Leader.

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Training & Qualifications

Essential

• GCSE or equivalent English Language & Math Accurate Keyboard Skills

Desirable

• RSA II or equivalent word processing NVQ (Customer Based) Level 2

Experience

Essential

• Approximately 2 years in a busy office environment, including telephone answering duties

Desirable

• NHS experience of booking hospital appointments. Working knowledge of hospital systems. Call Centre/Switchboard

Communication and relationship skills

Essential

• Excellent telephone manner & communication skills Initiative, diplomacy, negotiating
• Ability to prioritise and organise workload Team work

Analytical & Judgement skills

Essential

• Good level of literacy Numeracy evidenced in application

Desirable

• NHS booking guidelines and referral to treatment polic

Planning & Organisation skills

Essential

• To be able undertake tasks within deadlines and targets

Skills

Essential

• Able to work independently as well as part of a team

Other requirements specific to the role

Essential

• Confidentiality
• Flexibility

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job responsibilities

The East Midlands Congenital Heart Centre (EMCHC) located at Glenfield Hospital for the adult service and the Leicester Royal Infirmary for the paediatric service, and sits within the Womens and Childrens Clinical Management Group.

It is a multidisciplinary service dedicated to the management of patients of all ages with congenital heart disease for the whole of the East Midlands, i.e. Leicestershire, Nottinghamshire, South Derbyshire, most of Lincolnshire, West Cambridgeshire (Peterborough), Northamptonshire, and parts of Warwickshire.

The collaboration of colleagues from paediatric and adult congenital cardiology, congenital cardiac surgery and paediatric intensive care to form a single seamless service has resulted in a safe, productive and happy working environment to the benefit of our patients.

A full range of services are provided with the exception of transplantation. Cardiological services are delivered by 14 consultant cardiologists and include a full range of interventional procedures including PPVI, device closure of septal defects, PDAs and collaterals.

There is a well-developed electrophysiological, fetal and adult congenital service. Intensive Care is provided for children in a dedicated PICU which also accommodates paediatric ECMO patients.

There are 12 consultant paediatric intensivists, who also support the COMET transport service and ECMO service provision.

The Congenital Heart Service in Leicester has grown markedly over the last several years with major expansion in both medical and surgical activity.

Qualifications

Essential

• MB BS or Equivalent
• Full GMC Registration
• Fully Accredited for Higher Specialist Training or will be eligible for inclusion on the Specialist Register within 6 months of the interview date
• MRCP/MRCS or Equivalent

Desirable

• Membership of relevant Specialist Societies or Associations.
• Higher degree e.g. MD, PhD or equivalent.

Experience

Essential

• Additionally trained in the provision of subspecialist area of congenital heart disease (Interventional Cardiology)
• Appropriate knowledge base and ability to apply sound clinical judgment to problems; demonstrates clear, logical thinking/analytical approach; understands evidence based practice
• Excellent clinical skills and experience requisite to meeting all aspects of the Job Plan
• Ability to apply sound clinical judgment to problems.
• Demonstrates clear, logical thinking / analytical approach.

Desirable

• Evidence of clinical research commitment to Interventional Cardiology

Communication Skills

Essential

• To be empathic and sensitive; capacity to take others perspectives and treat others with understanding
• Demonstrable skills in written and spoken English that is adequate to enable effective communication with patients and colleagues
• Ability to work effectively as part of a multidisciplinary team and supervise juniors
• Ability to motivate and develop both medical staff and non-medical staff.
• Experience of leading teams and awareness of leadership styles.

Desirable

• High standard of presentation both written and verbal
• Highly developed emotional intelligence

Management

Essential

• Ability to work effectively as part of a multidisciplinary team and supervise juniors.
• Experience of leading teams and awareness of leadership styles.
• Ability to effectively organise, prioritise and manage clinical workload.
• Understanding of wider health agenda and modern NHS.
• Ability to work to overcome barriers to change (negotiating, influencing and persuasion skills).
• Knowledge and understanding of clinical governance issues.

Desirable

• Evidence of management and administration experience
• Management training on an accredited course.
• Awareness of Service Development issues.

Communication skills

Essential

• Demonstrable skills in written and spoken English that is adequate to enable effective communication with patients and colleagues.
• To be empathic and sensitive; capacity to take others perspectives and treat others with understanding.
• Highly developed Emotional Intelligence

Desirable

• Highly developed emotional intelligence
• High standard of presentation both written and verbal
• Demonstrable track record of successful change management
• Proven ability to maintain focus in a demanding environment

Motivation

Essential

• Personal integrity and reliability.
• Ability to motivate and develop both medical staff and non-medical staff.
• Effective participation in and a commitment to clinical audit
• Participation in a quality improvement programme
• Experience of quality improvement work and audit

Desirable

• Commitment to further develop the post and the service provided
• Undergone training in teaching and willingness to organise relevant audit activities including quality improvement evidence
• Completion of formal courses in Audit and quality improvement.
• Published Audit including quality improvement.

Research

Essential

• Understanding and interest in research related to Interventional Cardiology
• Ability to appraise research critically
• Ability to supervise juniors undertaking research projects

Desirable

• Publications in nationally and internationally recognised peer-reviewed journals on subjects relevant to the specialty.

Teaching

Essential

• Experience of and a commitment to training/ teaching undergraduate and postgraduates.
• Appraisal and assessment skills.
• Ability to asses clinical competencies
• Enthusiastic and ability to inspire and lead others.

Desirable

• Willingness to develop new approaches to teaching
• Post Graduate qualification in teaching and training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).