Job description

Job responsibilities

Here at Level Health, we are completely focused on our patients. Our ethos is that each patient has a right to have the best possible quality of life. Through our services, we hope to empower our patients and help them develop a sense of independence in managing their own well-being. Complete integration within GP practices helps us to provide them with expert advice and assistance, increasing efficiency in primary care and reducing time pressures on GPs. Our work with Commissioners helps us to deliver streamlined, state-of-the-art services and our talented team helps us to implement a multi-specialty healthcare organisation built on innovation, learning and a holistic belief system. Mo Valli, Managing Director.

Level Health is the largest supplier of Physiotherapy services to NHS GP practices in the Canterbury and Coastal area.

We are looking to recruit an outstanding newly-qualified Physiotherapist to join the Level Health Training Academy. You will work alongside a large and established team of Senior and Junior Physiotherapists in our vibrant, innovative and dynamic organisation. We have the capacity to create a flexible package to accommodate different working needs.

Level Health operates a mandatory 2 year Academy Programme for all newly qualified Junior staff, with a syllabus that includes Clinical Excellence, Clinical Psychology, Communication, Functional Rehabilitation and Holistic Care. To ensure that learning and professional development is consistent, we run weekly clinical supervision/mentoring sessions and monthly in-service training meetings with the whole team, providing a well-rounded, robust, supportive and patient-centred teaching programme. In addition, we provide an annual training budget for the further specialist development of our staff.

The role is a static MSK Physiotherapy position which will provide an invaluable insight into a broad range of both peripheral and spinal problems.

This exciting role is located within GP surgeries in East Kent. The vacancy is focused around Primary care at a range of spacious, modern and well-resourced locations. We work as part of a multi-disciplinary team that includes Doctors, Nurse Practitioners, Psychologists, Paramedics, Allied Health workers and a large network of Administrators.

Level Health uses state-of-the-art technology to deliver its services, including the EMIS medical record system, online CPD sessions and the delivery of virtual exercise programmes. We are enthusiastic about CPD and cover a wide range of topics to provide a multi-specialty and holistic approach to learning.

We have a passion for mentorship and we pay close attention to the mentor/mentee relationship. Our clinicians are trained to teach GP trainees on nationally accredited GP training programmes and we take an active role in training undergraduate physiotherapists. Our unrelenting drive for innovation means that we form part of the Regional Spinal Network, Health Innovation Network and a variety of University Research Programmes.

We work closely with Canterbury Christ Church University and the University of Brighton to support Physiotherapy students and their development, providing 6-week clinical placements throughout the year. Over the past year, we have worked with injured veteran athletes at the prestigious golf event, The Simpson Cup, and have been active with a large-scale charity expedition to Mount Everest.

Duties include, but are not limited to:

• A focus on holistic interventions, in line with Level Health practices and ethos

• Communicating effectively and participating in organisational activities that support innovation, creativity and that develop positive working relationships

• Independently managing an MSK caseload of clients, delivering comprehensive clinical assessments and evidence-based treatments

• Providing accurate notes and reports, being accountable and professional within your scope of practice

• Striving to improve clinical and cultural standards that ensure all care is administered in line with Level Health Standards and CSP/HCPC frameworks

• Adhering to all policies and procedures that create a safe and respectful environment for both staff and patients to deliver or receive care.

We provide an environment of strong cultural values and a supportive and friendly workplace that encourages our staff to accelerate in their careers, creating the opportunity to achieve personal and professional growth.

Requirements:

• CSP and HCPC registration (applied for or obtained)

• Degree in Physiotherapy

• Flexible working hours

• Commitment to delivering quality care and evidence-based practice

• True passion and commitment to holistic health care

• Strong communication, IT, organisational and time management skills

• Involvement in CPD, staff social calendar and team building tasks

The role offers a comprehensive benefits package, including, but not limited to:

• Competitive salary

• Annual training budget

• Continued Professional Development opportunities and comprehensive training

• Flexible working hours

• Company pension scheme

• Employee referral cash incentive (subject to Tax and NI)

All applicants are subject to an enhanced DBS check.

We welcome applications from job seekers who require Tier 2 sponsorship to work in the UK (for eligible posts only) and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Border Agency requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post.

www.levelhealth.co.uk

Person Specification

Qualifications

Essential

• Degree in Physiotherapy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Level Health (UK) Ltd

Address

137 Millais Road

London

E11 4EZ

United Kingdom

Employer's website

https://www.levelhealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

The post holder will primarily offer chronic disease care for our patients, managing asthma and diabetes. There will also be a need to undertake a range of various other nursing assessments to provide appropriate care and treatment in conjunction with the GPs in accordance with Practice policy and protocols.

The Chronic Disease Nurse will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures as well as promoting self-care in order that patients are empowered to manage their own healthcare needs. To support the clinical team and to act within professional boundaries striving to improve standards of care.

The post holder will need to be aware of safeguarding requirements and support practice policy working in a health care environment.

A full employment history will be required as well as providing details of any gaps in employment.

Knowledge of key elements of the Primary Care contract such as having an understanding of the Quality and Outcomes Framework (QOF) , Local Enhanced Service (LES) and Direct Enhanced Service (DES) delivery is beneficial, along with adhering to Care Quality Commission (CQC) Primary Care requirements which is an important element of this post.

Person Specification

Experience in Student Healthcare

Desirable

• Experience of working in Primary Care
• Experience of working within a student health care environment would be beneficial to the role.
• Knowledge of TPP / SystmOne Clinical System

Experience

Essential

• Experience of chronic disease management of Asthma and / or Diabetes is essential for this role to support our patients managing their long term conditions.
• The candidates need to be experienced in the delivery of either asthma or diabetes assessment and treatment and hold an appropriate asthma and / or diabetes qualification to be able to deliver direct patient care autonomously.
• Evidence of appropriate Continuing Professional Development (CPD) to ensure knowledge is current and maintaining competencies
• Experience of working autonomously and also as a member of the Team.
• Engagement with Nurse Revalidation process.
• Ability to evaluate safety and to understand the effectiveness of own clinical practice

Qualifications

Essential

• Registered General Nurse
• (Currently registered with the Nursing & Midwifery Council)

Desirable

• Prescribing qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Medical Centre

Address

Quarry House

North Road

Bath

North East Somerset

BA2 7AY

United Kingdom

Employer's website

https://umcbath.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Title: Clinical Services Care Coordinator

Hours: Full Time 37.5 Hours

Reports to: Clinical Services Team Lead

Job description:

The Clinical Services Care Coordinator is primarily responsible for supporting the Clinical Services Team with the delivery and coordination of services offered by the practice and the wider Primary Care Network (PCN).

The focus of the role is to support high-quality, personalised care for patients through effective care coordination, navigation and administrative systems, with a particular focus on patients with long-term conditions, multiple needs and those who may benefit from additional support.

The Care Coordinator will work closely with GPs, nurses and other primary care professionals, as well as Social Prescribing Link Workers, Health and Wellbeing Coaches and other members of the wider health, care and voluntary sector.

The Care Coordinator will work closely with GPs, nurses and other primary care professionals, as well as Social Prescribing Link Workers, Health and Wellbeing Coaches and other members of the wider health, care and voluntary sector.

The role will combine proactive population health activity with individual care coordination, helping patients to understand and manage their health and wellbeing and ensuring they are connected with the right services and support.

Key Responsibilities:

Work with GPs and other primary care professionals to identify and manage an appropriate caseload of patients.

Use population health information and EMIS searches to proactively identify patients who may benefit from support.

Support patients to develop personalised care and support plans based on what matters to them.

Support shared decision making and use of appropriate decision aids.

Help patients access self-management support, social prescribing, community and voluntary services, employment/training opportunities and other appropriate resources.

Provide care navigation and coordination across health, social care and community services.

Coordinate appointments, reviews, home visits and other services where required.

Support the coordination and delivery of multidisciplinary team (MDT) meetings.

Support long-term condition management, patient recalls, health promotion and proactive care.

Undertake EMIS searches, audits and monitoring activity.

Use relevant systems including EMIS, Ardens and iPlato.

Liaise with patients, carers, clinicians and external organisations.

Support QOF, Enhanced Services, PCN DES, IIF and other Clinical Services activity.

Maintain accurate records and ensure information is handled in accordance with GDPR and confidentiality requirements.

Recognise and appropriately escalate safeguarding and other patient concerns.

Contribute to service improvement and undertake other appropriate duties.

Training and Development:

• The practice will support the successful candidate to complete the training required for the ARRS Care Coordinator role where this is not already held.
• This will include, as appropriate, Personalised Care Institute-accredited Care Coordinator training, personalised care and support planning, shared decision making and relevant practice/PCN training.
• Appropriate supervision and ongoing professional development will be provided.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Good standard of education with good literacy and numeracy skills.
• Willingness to undertake relevant Care Coordinator and personalised care training.

Desirable

• Relevant qualification or training in health, social care, care coordination or personalised care.

Skills and Personal Qualities

Essential

• Excellent communication and interpersonal skills.
• Highly organised with good attention to detail.
• Ability to manage workload, prioritise effectively and meet deadlines.
• Good IT skills and willingness to learn new systems.
• Ability to work independently and as part of a multidisciplinary team.
• Ability to use initiative and judgement appropriate to the role.
• Commitment to providing excellent patient services.

Experience

Essential

• Experience of working in an administrative, healthcare, care or patient-facing environment.
• Experience of working as part of a team.
• Experience of managing competing priorities and meeting deadlines.

Desirable

• Experience within General Practice, primary care, NHS, health or social care.
• Experience of EMIS, similar clinical systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Medical Centre

Address

Giles Lane

Canterbury

Kent

CT2 7PB

United Kingdom

Employer's website

https://www.umckent.co.uk/ (Opens in a new tab)