Job description

Job responsibilities

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.

Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

The succesful candidate will be responsible for:

Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and at the reception desk, using a computerised system.

Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.

Checking and completing tasks as appropriate.

Creating of new patient records.

Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

Maintaining accurate records.

Person Specification

Experience

Essential

• Experience in reception / customer service focused roles .

Desirable

• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Qualifications

Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

St Georges Surgery

135 Pastures Ave

St Georges

Weston-super-Mare

BS22 7SB

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will work in accordance with specific practice guidelines and protocols, assisting the practices clinical teams in the provision and delivery of prescribed programmes of patient care. Undertaking delegated duties mostly without direct supervision in the Surgery, ensuring continuity and a high standard of care to all patients.

The post-holder will develop good working relationships with:

• Patients
• GP, AP, nurses and other Surgery staff

Clinical Responsibilities:

• To undertake a variety of delegated duties that are within the guidelines and protocols set by the Surgery.
• To deliver a high standard of patient care as indicated in the care plan, reporting back as required.
• Participate in the care of patients with long term conditions.
• If competent, undertake reviews of patients with long term conditions e.g. diabetes, following Surgery guidelines and protocols, and reporting back to the senior nurse.
• Engage in health promotion activity, giving life style advice to patients and carers according to Surgery policies, procedures and guidelines.
• Undertake delegated nursing and rehabilitation procedures, for example:

• Phlebotomy
• INR testing
• Blood Pressure measurement
• Dressings
• Administer seasonal flu and other vaccinations and injections under PSDs.
• ECG recording
• Ear Syringing
• Diabetic Foot Checks

• Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.
• Recording clear and contemporaneous consultation notes to agreed standards.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Surgery policies/guidelines, e.g. confidentiality, data protection, health and safety.
• Assisting in the assessment and surveillance of patients health and well-being.
• Chaperoning duties.
• Daily clearing and restocking of clinical rooms.
• Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations.
• To undertake any other duties commensurate with the post holders grade as agreed with the Nurse Manager or Surgery Manager.
• Contribute to service developments as requested.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Contributing to the development of computer-based patient records.
• Contributing to the summarising of patient records and Read-Coding patient data, contributing to the maximum Surgery performance under QOF.
• Attending training and events organised by the Surgery or other agencies, where appropriate.

Person Specification

Qualifications

Essential

• Care certificate / NVQ level 2 health and social care or equivalent.
• Evidence of ongoing professional development

Desirable

• NVQ level 3 or equivalent or working towards.

Other requirements

Essential

• Patient focused and compassionate about delivery of safe and effect care.
• Ability to demonstrate commitment to Mendip Vales ethos and values
• Resilient and flexible to meet service needs

Experience

Essential

• Practical nursing skills e.g. phlebotomy, basic observations including temperature, pulse, respiration rate and blood pressure, IM injections.
• Experience of working with people with long term conditions or older people.
• An appreciation of the nature of GPs and General Practices

Desirable

• Ear Syringing
• Support to stop smoking
• Stitch and clip removal
• Basic dry dressing/wound care
• Spirometry

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Southmead Health Centre

Ullswater Road

Southmead

Bristol

BS10 6DF

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Working as part of a team the post-holder will assist in the processing of patient records. The post holder will be responsible for the accurate recording and filing of all paper and electronic information pertaining to patient records, including the coding of data, registration and deduction of records in accordance to the practice Read Coding, Summarising, Registration and Deductions protocols.

The Medical Records Co-ordinator will develop good working relationships with:

• GP, nurses and other surgery staff

• Patients

• External Organisations

Key Responsibilities:

• To support the Surgery Manager and Clinical team in the delivery of safe and efficient document management systems of patient medical records.

• Inputting and deducting patient information into the clinical medical systems.

• Coding electronic and paper related correspondence accurately and consistently.

• Effective use of anatomical and physiological terms and knowledge to find relevant codes and link problems.

• Checking patient tasks and taking action to complete as required.

• Processing of email, telephone, written correspondence.

• Process all data requests accurately and within a time manner

• Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

• Maintain accurate records.

Other Responsibilities:

• To understand performance targets and KPIs and proactively work with team to resolve any issues

• To support practice developments and change e.g. changed to service, policies, structure etc.

• To undertake any other duties commensurate with the post holders role as agreed with the management team.

• Attending training and events organised by the Surgery or other agencies, where appropriate.

Communication

• Adapt communication style and content to reflect the type of interaction.

• Ability to receive sensitive or contentious information and process appropriately.

• Promote positivity and effective working relationships within the team, other health care providers and other key partners to support an integrated approach to high quality patient care.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

• Whilst performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential.

• Information relating to patients, careers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

• Maintain the standards required for the health, safety and security procedures as defined in the Surgery Health & Safety Policy.

• Use personal security systems within the workplace according to Surgery guidelines.

• Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.

• Make effective use of training to update knowledge and skills.

• Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

• Report potential & actual risks identified.

Equality and Diversity

• Support the equality, diversity and rights of patients, carers and colleagues, and challenge behaviours that fall below the standards required.

• Recognise the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, and current legislation.

• Respect the privacy, dignity, needs and beliefs of patients, careers and colleagues

• Behave in a manner which is welcoming to an individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

• Participate in any training program implemented by Mendip Vale as part of this employment.

• Identify personal development and training needs.

• Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

• Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

• Participate in continuing education to maintain a contemporary level of professional knowledge and skill.

Quality

• Strive to improve quality within the Surgery.

• Assess own performance, ensuring competence, and being accountable for own actions, either directly or under supervision.

• Contribute to the quality assurance process and effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

• Work effectively with individuals in other agencies to ensure the best care for the patient, referring to the Team Leader, Surgery Manger, Service Manager or General Manager as needed.

• Effectively manage own time, workload and resources.

• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

• Maintain and update relevant Surgery policies, standards and guidance as directed by the Surgery Manager.

• Participate in discussions with members of the team on how the policies, standards and guidelines will affect their work.

• Participate in audits & meetings where appropriate.

This job description is not intended to be an exhaustive list and may be subject to change from time to time.

Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process.

We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process.

Person Specification

Qualifications

Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards.

Skills and Abilities

Essential

• Ability to prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
• Able to apply tact and sensitivity to establish trust and confidence.
• Good communication skills, able to communicate effectively across different levels.
• Patient focused and compassionate about delivery of safe and effect care.
• Ability to demonstrate commitment to Mendip Vales ethos and values.
• Resilient and flexible to meet service needs.

Experience

Essential

• Medical Terminology and coding experience (or willingness to undertake required training).
• Experience of working within an NHS environment relevant to accurate recording of data (or similar experience).
• A good range of IT knowledge including Word, Excel, email and databases

Desirable

• Experience of implementing service improvements and clinical data.
• Experience of using GP clinical systems e.g. EMIS. Understanding of medical terminology and basic knowledge of anatomy and physiology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Riverbank Medical Centre

Walford Avenue

Weston-super-mare

Avon

BS22 7YZ

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Working as part of the on site team the post-holder will assist in the processing of clinical documents. The post holder will be responsible for the accurate recording of paper, electronic and result documents into clinical records, including the coding of data and identification of relevant processing requirements in accordance with the Practice Read Coding Protocol.

The Clinical Read Coder will develop good working relationships with:

• GP, nurses and other surgery staff
• Patients
• External Organisations

Key Responsibilities:

• To support the Clinical team in the delivery of safe and efficient document management systems of patient medical records.
• Inputting patient information into the clinical medical systems.
• Coding electronic and paper related correspondence and results, accurately and consistently.
• Effective use of anatomical and physiological terms and knowledge to find relevant codes and link problems.
• Checking patient tasks and taking action to complete as required.
• Processing of email correspondence.
• Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
• Maintain accurate records.

Other Responsibilities:

• To understand performance targets and KPIs and proactively work with team to resolve any issues
• To support practice developments and change e.g. changed to service, policies, structure etc.
• To undertake any other duties commensurate with the post holders role as agreed with the management team.
• Attending training and events organised by the Surgery or other agencies, where appropriate.

Communication

• Adapt communication style and content to reflect the type of interaction.
• Ability to receive sensitive or contentious information and process appropriately.
• Promote positivity and effective working relationships within the team, other health care providers and other key partners to support an integrated approach to high quality patient care.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• Whilst performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, careers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

• Maintain the standards required for the health, safety and security procedures as defined in the Surgery Health & Safety Policy.
• Use personal security systems within the workplace according to Surgery guidelines.
• Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Make effective use of training to update knowledge and skills.
• Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Report potential & actual risks identified.

Equality and Diversity

• Support the equality, diversity and rights of patients, carers and colleagues, and challenge behaviours that fall below the standards required.
• Recognise the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, and current legislation.
• Respect the privacy, dignity, needs and beliefs of patients, careers and colleagues
• Behave in a manner which is welcoming to an individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

• Participate in any training program implemented by Mendip Vale as part of this employment.
• Identify personal development and training needs.
• Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Participate in continuing education to maintain a contemporary level of professional knowledge and skill.

Quality

• Strive to improve quality within the Surgery.
• Assess own performance, ensuring competence, and being accountable for own actions, either directly or under supervision.
• Contribute to the quality assurance process and effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to ensure the best care for the patient, referring to the Team Leader, Surgery Manger, Service Manager or General Manager as needed.
• Effectively manage own time, workload and resources.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

• Maintain and update relevant Surgery policies, standards and guidance as directed by the Surgery Manager.
• Participate in discussions with members of the team on how the policies, standards and guidelines will affect their work.
• Participate in audits & meetings where appropriate.

Person Specification

Qualifications

Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field.

Desirable

• NVQ3 in Administration or equivalent or working towards.

Experience

Essential

• Experience of delivering customer service relevant to accurate recording of data.
• Understanding of medical terminology and coding.
• A good range of IT knowledge including Word, Excel, email and databases.

Desirable

• Experience of implementing service improvements and clinical data.
• Experience of using GP clinical systems e.g. EMIS. Understanding of medical terminology and basic knowledge of anatomy and physiology.

Skills and Abilities

Essential

• Ability to prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
• Able to apply tact and sensitivity to establish trust and confidence.
• Good communication skills, able to communicate effectively across different levels.
• Patient focused and compassionate about delivery of safe and effect care.
• Ability to demonstrate commitment to Mendip Vales ethos and values.
• Resilient and flexible to meet service needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Sunnyside Surgery

4 Sunnyside Road

Clevedon

North Somerset

BS21 7TA

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Salaried GP. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. The delivery of highly effective medical care to the entitled population

b. The provision of services commensurate with the GMS contract

c. Generic prescribing adhering to local and national guidance

d. Effective management of long-term conditions

e. Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

f. On a rotational basis, undertake telephone triage and duty doctor roles

g. Maintain accurate clinical records in conjunction with good practice, policy and guidance

h. Work collaboratively, accepting an equal share of the practice workload

i. Adhere to best practice recommended through clinical guidelines and the audit process

j. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

k. Accept delegated responsibility for a specific area (or areas) or the QOF

l. Attend and contribute effectively to practice meetings as required

m. Contribute effective to the development and maintenance of the practice including clinical governance and training

n. Ensure compliance with the appraisal process

o. Prepare and complete the revalidation process

p. Commit to self-learning and instil an ethos of continuing professional development across the practice team

q. Support the training of medical students from all clinical disciplines

r. Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

s. Review and always adhere to practice protocols and policies

t. Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement

Secondary responsibilities

In addition to the primary responsibilities, the salaried GP may be requested to:

a. Participate in practice audits as requested by the audit lead

b. Participate in local initiatives to enhance service delivery and patient care

c. Participate in the review of significant and near-miss events applying a structured approach i.e., root cause analysis (RCA)

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU)
• Eligibility to practice in the UK independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Vale Medical Group

Address

Long Clawson Medical Practice

The Sands

Long Clawson

Melton Mowbray

Leicestershire

LE14 4PA

United Kingdom

Employer's website

https://www.valemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.

Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

The succesful candidate will be responsible for:

Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and at the reception desk, using a computerised system.

Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.

Checking and completing tasks as appropriate.

Creating of new patient records.

Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

Maintaining accurate records.

Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process.

We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process.

Person Specification

Experience

Essential

• Experience in reception / customer service focused roles .

Desirable

• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Qualifications

Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Mendip Vale Medical Group

Langford Surgery

Pudding Pie Lane

Langford

Bristol

BS40 5EL

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.

Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

The succesful candidate will be responsible for:

Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and at the reception desk, using a computerised system.

Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.

Checking and completing tasks as appropriate.

Creating of new patient records.

Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

Maintaining accurate records.

Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process.

We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process.

Person Specification

Experience

Essential

• Experience in reception / customer service focused roles .

Desirable

• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Qualifications

Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Mendip Vale Medical Group

Coniston Surgery

The Parade

Coniston Road

Bristol

BS34 5TF

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities:

• Dispensing acute prescriptions.
• Dispensing repeat prescriptions requests received by telephone calls, electronically, face to face and those delivered to the surgery.
• Dispensing private prescriptions.
• MDS dispensing for community and care home patients
• Administration of Dispensary/Pharmacy computerised system and software associated with this
• Ensuring the dispensary area remains clean and tidy.
• Dealing with returned medicines from patients
• Dealing with uncollected medication

• Handing out prescriptions and collecting charges when appropriate.
• Cashing up prescription moneys, balancing and recording
• Submitting prescription moneys to the finance officer for banking ensuring sufficient change is available
• Taking prescription repeats over the telephone and at in person from patients.
• Collecting private charges for vaccines and holiday prophylactic medication.
• Sorting, stamping and endorsing prescriptions.
• Submitting all unsigned prescriptions to the doctors, generating nurse prescriptions
• Completing backs of prescriptions.
• Generating prescriptions.

• Ordering appropriate quantities of goods via the wholesalers computer link.
• Checking goods as and when they are delivered and recording generic details.
• Returning incorrect goods to the wholesalers.
• Stocking shelves, refrigerators and other storage areas using rotation method.
• Removing out of date stock from the shelves, refrigerators and other storage areas.
• Disposal of returned unused medicines.

• Helping new pharmacy/dispensary staff.
• Assist patients and colleagues with queries, both face to face and over the telephone

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training
• Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work

Person Specification

Qualifications

Essential

• GCSEs A* - C (grade 9 4), must include Maths & English.
• NVQ2 Dispensing qualification or about to qualify

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vale Medical Group

Address

Long Clawson Medical Practice

The Sands

Long Clawson

Melton Mowbray

Leicestershire

LE14 4PA

United Kingdom

Employer's website

https://www.valemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.

Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

The succesful candidate will be responsible for:

Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and at the reception desk, using a computerised system.

Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.

Checking and completing tasks as appropriate.

Creating of new patient records.

Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

Maintaining accurate records.

Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process.

We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process.

Person Specification

Experience

Essential

• Experience in reception / customer service focused roles .

Desirable

• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Qualifications

Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Mendip Vale Medical Group

4 Sunnyside Road

Clevedon

North Somerset

BS21 7TA

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.

Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

The succesful candidate will be responsible for:

Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and at the reception desk, using a computerised system.

Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.

Checking and completing tasks as appropriate.

Creating of new patient records.

Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

Maintaining accurate records.

Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process.

We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process.

Person Specification

Experience

Essential

• Experience in reception / customer service focused roles .

Desirable

• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Qualifications

Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Mendip Vale Medical Group

Coniston Surgery

The Parade

Coniston Road

Bristol

BS34 5TF

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.

Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

The succesful candidate will be responsible for:

Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and at the reception desk, using a computerised system.

Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.

Checking and completing tasks as appropriate.

Creating of new patient records.

Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

Maintaining accurate records.

Person Specification

Experience

Essential

• Experience in reception / customer service focused roles .

Desirable

• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Qualifications

Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Southmead & Henbury Family Practice

Ullswater Road

Bristol

BS10 6DF

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)