Job summary

Cuffley and Goffs Oak Medical Practice is seeking an enthusiastic and motivated clinical pharmacist to join our practice team. The position is part-time for three days a week - ideally Mondays, Wednesdays and Fridays.

This is an exciting opportunity to work in a patient-facing role within general practice, supporting medicines optimisation, improving patient outcomes and contributing to high quality care.

Main duties of the job

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

About us

We are a large practice, based over two sites (just one mile apart) which are Valley View Health Centre and Cuffley Village Surgery - collectively known as Cuffley and Goffs Oak Medical Practice. We provide care to over 13,500 patients.

We have a happy, established team that consists of GPs, nurses and HCAs who are all supported by an experienced and organised admin team. We are also joined regularly and supported by colleagues from our PCN. We use Ardens templates, Accurx and SystmOne.

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

Depending on experience - depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

29894-1

Job locations

Goffs Lane

Goffs Oak

Cuffley

Herts

EN7 5ET

United Kingdom

Job description

Job responsibilities

The main responsibilities of the role include:

• Clinically assessing and treating patients, using expert knowledge of medicines, for specific disease areas;
• Providing specialist expertise in the use of medicines and medicine information (e.g. side-effects, dosage);
• Providing pharmaceutical medication review and health education advice to patients, by face-to-face, telephone or notes-based review, as agreed with the practice;
• Providing leadership on person-centred medicines optimisation and quality improvement;
• Contributing to public health campaigns, including flu vaccinations, childhood immunisation and adult immunisation programmes;
• Processing specialist treatment letters;
• Supporting practice dispensary;
• Processing hospital medication discharge letters;
• Acting as a key contact, for all medication related queries;
• Supporting improvements in clinical care, through practice-based audits and implementing change;
• Running clinics where medicines are the main interventions
• Conducting care-planning, including: mental health, admission avoidance schemes and end-of-life patients.
• Undertaking minor ailments triage and directing patients, based on clinical need;
• Capturing relevant patient health information at all consultations including contributing to the quality outcomes framework;
• Monitoring patients with complex, long-term conditions such as hypertension, diabetes and COPD, ensuring that medication is optimised, titrated, monitored and complied with;
• Providing clinical advice and expertise on medication;
• Establishing ongoing professional relationships with individual patients;
• Liaising with other providers, such as secondary care, community pharmacy and care or nursing homes, as necessary, to ensure the safe transfer of care;
• Delivering on and/or overseeing relevant aspects of the PCN Directed Enhanced Service (DES).
• Taking a central role in the clinical aspects of shared-care protocols, clinical research with medicines and liaison with specialist pharmacists;
• Managing the repeat prescribing reauthorisation process, by reviewing requests for repeat prescriptions and medicines reaching review dates;
• Reviewing prescribing against local and national targets, and engaging with the wider prescribing team to rectify any issues.

Job description Job responsibilities The main responsibilities of the role include: Clinically assessing and treating patients, using expert knowledge of medicines, for specific disease areas; Providing specialist expertise in the use of medicines and medicine information (e.g. side-effects, dosage); Providing pharmaceutical medication review and health education advice to patients, by face-to-face, telephone or notes-based review, as agreed with the practice; Providing leadership on person-centred medicines optimisation and quality improvement; Contributing to public health campaigns, including flu vaccinations, childhood immunisation and adult immunisation programmes; Processing specialist treatment letters; Supporting practice dispensary; Processing hospital medication discharge letters; Acting as a key contact, for all medication related queries; Supporting improvements in clinical care, through practice-based audits and implementing change; Running clinics where medicines are the main interventions Conducting care-planning, including: mental health, admission avoidance schemes and end-of-life patients. Undertaking minor ailments triage and directing patients, based on clinical need; Capturing relevant patient health information at all consultations including contributing to the quality outcomes framework; Monitoring patients with complex, long-term conditions such as hypertension, diabetes and COPD, ensuring that medication is optimised, titrated, monitored and complied with; Providing clinical advice and expertise on medication; Establishing ongoing professional relationships with individual patients; Liaising with other providers, such as secondary care, community pharmacy and care or nursing homes, as necessary, to ensure the safe transfer of care; Delivering on and/or overseeing relevant aspects of the PCN Directed Enhanced Service (DES). Taking a central role in the clinical aspects of shared-care protocols, clinical research with medicines and liaison with specialist pharmacists; Managing the repeat prescribing reauthorisation process, by reviewing requests for repeat prescriptions and medicines reaching review dates; Reviewing prescribing against local and national targets, and engaging with the wider prescribing team to rectify any issues.

Person Specification

You will be a qualified pharmacist with strong experience within primary care and have the following skills and qualifications:

Essential

• Completion of a degree in pharmacy;
• Current UK professional registration, with the General Pharmaceutical Council (GPhC);
• Post-qualification experience in pharmacy (hospital, primary care or community), or working towards obtaining this;
• Qualified independent prescriber;
• Member of the Royal Pharmaceutical Society (RPS);
• Awareness of the breadth of common acute and long-term conditions that are likely to be seen in a general medical practice;
• Ability to demonstrate general pharmaceutical skills and knowledge in core areas;
• Ability to plan, manage, monitor, advise and review general care plans for patients with long-term conditions;
• Ability to demonstrate accountability for delivering professional expertise and direct service provision as an individuals;
• Ability to recognise priorities when problem-solving and identify deviations from normal patterns, referring to seniors or GPs with confidence, when appropriate;
• Ability to follow legal, ethical, professional and organisational policies, procedures and codes of conduct;
• Ability to assist patients in decisions about prescribed medicines and supporting adherence as per NICE guidance;
• Non-judgemental attitude and ability to be flexible and adaptable;
• Self-motivated with excellent communication skills;
• Understand the need for patient confidentiality.

Person Specification You will be a qualified pharmacist with strong experience within primary care and have the following skills and qualifications: Essential Completion of a degree in pharmacy; Current UK professional registration, with the General Pharmaceutical Council (GPhC); Post-qualification experience in pharmacy (hospital, primary care or community), or working towards obtaining this; Qualified independent prescriber; Member of the Royal Pharmaceutical Society (RPS); Awareness of the breadth of common acute and long-term conditions that are likely to be seen in a general medical practice; Ability to demonstrate general pharmaceutical skills and knowledge in core areas; Ability to plan, manage, monitor, advise and review general care plans for patients with long-term conditions; Ability to demonstrate accountability for delivering professional expertise and direct service provision as an individuals; Ability to recognise priorities when problem-solving and identify deviations from normal patterns, referring to seniors or GPs with confidence, when appropriate; Ability to follow legal, ethical, professional and organisational policies, procedures and codes of conduct; Ability to assist patients in decisions about prescribed medicines and supporting adherence as per NICE guidance; Non-judgemental attitude and ability to be flexible and adaptable; Self-motivated with excellent communication skills; Understand the need for patient confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Careers

Address

Goffs Lane

Goffs Oak

Cuffley

Herts

EN7 5ET

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Goffs Lane

Goffs Oak

Cuffley

Herts

EN7 5ET

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job summary

We have invested in developing innovative and digital ways of working to support our clinicians and effectively manage patient demand.

Clinicians are welcome to develop their specialist areas of interest and we are always interested in taking on GP's who wish to develop new and more fulfilling ways of working, especially with a digital focus.

We are closely involved with our Primary Care Networks (PCN's) and take an active role in their growth and development. The exciting work we are able to do at a PCN level enables us to work at a community level to improve population health across our PCN's as well as improve the range of services our patients are able to access.

Accordingly the Job Description, Person Specification and the Employment Contract all reflect this new model of working.

Main duties of the job

• To provide personal medical services to the registered practice population and to ensure that targets are met in terms of activity and quality in line with the PMS / GMS / APMS or any other contract that may exist.
• To provide patient centred consultations and ensure that the patients are always provided with excellent health care.
• To contribute to the updating and development of the clinical policies and to ensure compliance with the CQC procedures.
• To contribute to and support the development of digital clinical pathways for the effective support and management of high quality and timely provision of patient care.
• To provide daily clinical supervision to ACPs, Nurses, ANPs and GP trainees at your site, as set out in the current Job Plan. Where you are a designated supervisor for an Advanced Care Practitioner or Trainee, additional protected supervision slots will be allocated and your clinic timetable adjusted accordingly
• To act quickly to protect patients from risk if the post holder has good reason to believe he/ she or a colleague may not be fit to practice by using the First 4 Health Group Whistle blowing policy.

About us

First 4 Health Group is a forward-thinking, innovative group of GP Practice that is committed to the provision of excellence in General Practice.

Our supportive collaborative 'group' way of working enables us to provide each practice with cross cover when required. We have adopted innovative ways of working, and by having a central management team, we are able to take the administrative practice management burden away from clinicians so they can focus on clinical work.

There are always exciting opportunities for Clinicians to take on, grow and develop clinical leadership roles or to get more involved in the management of our practices if they wish to do so.

Details

Date posted

28 September 2026

Pay scheme

Other

Salary

£11,400 to £13,000 a session Annual Sessional Rate starts from £11400.

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3480-26-0008

Job locations

50c Romford Road

Stratford

London

E15 4BZ

United Kingdom

Glen Road Medical Centre

1-9 Glen Road

Plaistow

London

E18 8RU

United Kingdom

E7 Health - First 4 Health Group

121 Woodgrange Road

Forest Gate

London

E7 0EP

United Kingdom

Job description

Job responsibilities

To provide personal medical services to the registered practice population and to ensure that targets are met in terms of activity and quality in line with the PMS / GMS / APMS or any other contract that may exist between Stratford Village Surgery (SVS), Church Road Health (CRH), Glen Road Medical Centre (GRMC), E7 Health (E7H) and Newham (or other) Integrated Care System (ICS), Integrated Care Board (ICB) or National Commissioning Boards.

To work within the clinical session structure set out in the current Job Plan: a normal appointment is 10 minutes; a routine session runs for 4 hours 10 minutes, with an expectation of seeing at least 15 booked patients within the first 3 hours; and the maximum number of sessions per week is 9 (full-time). Patient numbers, session composition and length are a guide only, and clinical workload must take account of patient need and complexity, urgent work, home visits, supervision responsibilities and safe-working principles.

To be active in the clinical audit, education and training for staff in the practice especially medical students, GP registrars, Clinical Pharmacists, Pharmacy Technicians, Paramedics, Advance Nurse Practitioners, Nurses, Physician Associates, HCAs and other staff such as Social Prescribers, and Health & Wellbeing Coaches recruited under the Additional Roles Reimbursement Scheme (ARRS).

Job description Job responsibilities To provide personal medical services to the registered practice population and to ensure that targets are met in terms of activity and quality in line with the PMS / GMS / APMS or any other contract that may exist between Stratford Village Surgery (SVS), Church Road Health (CRH), Glen Road Medical Centre (GRMC), E7 Health (E7H) and Newham (or other) Integrated Care System (ICS), Integrated Care Board (ICB) or National Commissioning Boards.To work within the clinical session structure set out in the current Job Plan: a normal appointment is 10 minutes; a routine session runs for 4 hours 10 minutes, with an expectation of seeing at least 15 booked patients within the first 3 hours; and the maximum number of sessions per week is 9 (full-time). Patient numbers, session composition and length are a guide only, and clinical workload must take account of patient need and complexity, urgent work, home visits, supervision responsibilities and safe-working principles.To be active in the clinical audit, education and training for staff in the practice especially medical students, GP registrars, Clinical Pharmacists, Pharmacy Technicians, Paramedics, Advance Nurse Practitioners, Nurses, Physician Associates, HCAs and other staff such as Social Prescribers, and Health & Wellbeing Coaches recruited under the Additional Roles Reimbursement Scheme (ARRS).

Person Specification

Qualifications

Essential

• Fully registered with the GMC
• General Practice (Vocational Training Scheme) trained
• On a PCT Medical Performers List
• Enhanced DBS Check & Current Certificate (including registration with the DBS Update Service where applicable)
• Current BLS / First Aid Certificate
• Level 3 Child Protection Training Certificate

Desirable

• Further qualifications relevant to general practice
• MRCGP

Experience

Essential

• Experience of working in UK general practice
• Understanding of Patient Demand in deprived areas
• Understanding of the role of teamwork in providing quality services
• Experience in Chronic Disease Management
• Experience of teaching in general practice and a clear commitment to teach our GP registrars
• Experience in maintaining patients records at an acceptable standard for audit purposes
• To understand the patients perspective in developing and delivering quality services
• Understand CCGs and the implications of working in Clusters
• The ability to communicate effectively with a wide range of people
• The ability to develop close working partnerships between individuals, teams and organisations
• Excellent communication skills both written and verbal
• Support and contribute to the development of Practice clinical procedures and protocols
• Ability to deliver quality care
• Ability to effectively influence others
• Ability to use MS Office (Word, Excel, Powerpoint), Internet etc
• Good IT Skills - and in particular a commitment and willingness to engage with and pro-actively use EMIS Web: Tasks : Workflow: EPS2:
• Choose & Book & other in house - bespoke GP practice management IT systems such as OneRoom & SuccessPathways
• Willingness to work at multiple sites
• Willingness to develop and support digital methods of delivering effective healthcare
• Willingness to work with other Federated Practices
• Willingness to participate in Clinical Commissioning Work
• Willingness to take on a clinical leadership role within the practice around chronic disease management
• Willingness to take on leadership roles within the Federated group of practices
• FULL INFORMATION ON THE JD & PERSON SPECIFICATION

Person Specification Qualifications Essential Fully registered with the GMC General Practice (Vocational Training Scheme) trained On a PCT Medical Performers List Enhanced DBS Check & Current Certificate (including registration with the DBS Update Service where applicable) Current BLS / First Aid Certificate Level 3 Child Protection Training Certificate Desirable Further qualifications relevant to general practice MRCGP Experience Essential Experience of working in UK general practice Understanding of Patient Demand in deprived areas Understanding of the role of teamwork in providing quality services Experience in Chronic Disease Management Experience of teaching in general practice and a clear commitment to teach our GP registrars Experience in maintaining patients records at an acceptable standard for audit purposes To understand the patients perspective in developing and delivering quality services Understand CCGs and the implications of working in Clusters The ability to communicate effectively with a wide range of people The ability to develop close working partnerships between individuals, teams and organisations Excellent communication skills both written and verbal Support and contribute to the development of Practice clinical procedures and protocols Ability to deliver quality care Ability to effectively influence others Ability to use MS Office (Word, Excel, Powerpoint), Internet etc Good IT Skills - and in particular a commitment and willingness to engage with and pro-actively use EMIS Web: Tasks : Workflow: EPS2: Choose & Book & other in house - bespoke GP practice management IT systems such as OneRoom & SuccessPathways Willingness to work at multiple sites Willingness to develop and support digital methods of delivering effective healthcare Willingness to work with other Federated Practices Willingness to participate in Clinical Commissioning Work Willingness to take on a clinical leadership role within the practice around chronic disease management Willingness to take on leadership roles within the Federated group of practices FULL INFORMATION ON THE JD & PERSON SPECIFICATION

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

First 4 Health Group - Stratford Village Surgery

Address

50c Romford Road

Stratford

London

E15 4BZ

United Kingdom

Employer's website

https://www.first4healthgroup.co.uk (Opens in a new tab)

Employer details

Employer name

First 4 Health Group - Stratford Village Surgery

Address

50c Romford Road

Stratford

London

E15 4BZ

United Kingdom

Employer's website

https://www.first4healthgroup.co.uk (Opens in a new tab)

Job summary

To assist in the day-to-day running of the organisation providing administrative, clerical, and reception support to the practice team.

The person appointed will demonstrate the ability to multitask, good timekeeping, organisation, efficiency, professionalism, and the ability to work both independently and as part of a team whilst supporting the delivery of practice policies and procedures.

The post holder will ensure practice targets are met by regularly contacting patients to attend any clinics run by the practice including, Smear tests, Diabetes, Vaccinations, New Patient Registrations, Blood Test Clinics, and by pursuing any other targets required by the practice.

Main duties of the job

Tasks would include:

All general office administrative work, assisting the medical secretary with all clerical duties, and providing front-line service to all patients and trust-related staff at reception

Greet all patients with a smile and remain polite and approachable at all times.

Provide whatever support may be required by the Clinical & Management team to enable them to effectively run and manage the surgeries, clinics & practice

Receive and appropriately direct all patients on arrival to the surgery.

Take telephone calls and messages from patients; deal with their inquiries and/or book appointments with clinicians, as appropriate whilst ensuring that the patients are served and their needs met.

Answer general patients and other inquiries

Make and amend appointments for doctors and other clinicians using EMIS Web or any other computerised system used by the practice.

Explain practice procedures to patients e.g. complaints procedures as and when required.

File /scan medical records/notes quickly, accurately & efficiently.

Maintain a tidy workspace and environment at all times - ensuring that you clear up after yourself before leaving.

Maintain full cooperation and communication between the doctors, nurses, and other practice staff regarding all practice matters.

About us

At F4HG we are committed to ensuring that all patients receive the best possible care in relation to long-term illnesses by promoting healthy living and encouraging a healthy lifestyle through various clinics and education meetings with patients is also key. Patient and Doctor face-to-face appointments are offered as well as the option for patients to speak to a doctor over the phone for their convenience to assist in their illness and health-related concerns.

The aim of the practice and the NHS England is to ensure that all residents in Newham have access to a diverse range of high-quality services, which are local to them and are linked between health and social care.

At F4HG, we are passionate about keeping our patients and staff healthy. We are committed to being role models and working as a team in order to support our patients, our colleagues, and our community. We maintain a positive attitude, show compassion, appreciate and treat everyone with respect. We are dedicated to providing an extraordinary service to all.

Job summary

We are looking for a dedicated and forward-thinking Nurse to join our friendly and supportive General Practice team.

This is an exciting opportunity for a qualified nurse to play a key role in delivering high-quality, patient-centred care, with the opportunity to use and develop your clinical skills across a varied and rewarding general practice environment.

Working within your professional scope of practice, you will take an active role throughout the patient journey from assessment and history taking through to clinical decision-making, treatment, care planning and evaluation. You will be encouraged to use your clinical expertise, critical thinking and professional judgement to provide safe, effective and compassionate care.

You will work closely with GPs, nurses, healthcare assistants, administrative colleagues and other members of our multidisciplinary team, contributing to a collaborative environment where teamwork, innovation and continuous improvement are valued.

The role also provides opportunities to contribute to the ongoing development of our services, support practice policies and initiatives, and provide clinical leadership within your area of expertise.

We are looking for someone who is enthusiastic, compassionate and committed to delivering excellent patient care, who enjoys working as part of a team and is keen to develop their skills within modern general practice.

Main duties of the job

The successful candidate will work as part of our friendly and supportive practice team, providing safe, effective and patient-centred nursing care. Main duties will include:

• Providing high-quality nursing care within your professional scope of practice.
• Carrying out wound care and dressings.
• Administering injections and vaccinations.
• Taking blood samples and carrying out urine testing/dipstick analysis.
• Recording routine clinical observations, including blood pressure, height and weight.
• Childhood Immunisations
• ECG's
• Ear Syringing
• Cervical Smears
• Chronic Disease Clinics
• Supporting the wider clinical team with patient assessments, treatment and ongoing care.
• Working collaboratively as part of the multidisciplinary practice team.
• Maintaining accurate and timely patient records and completing associated clinical administration.
• Providing advice and support to patients where appropriate, promoting health and wellbeing.
• Undertaking additional clinical duties as required by the practice.

Whilst some of the above is mandatory to apply, training and support will be provided to develop skills in areas such as childhood immunisations, spirometry, ECGs, ear syringing, cervical screening and chronic disease management clinics. This provides an excellent opportunity for the successful candidate to broaden their skills and develop within general practice.

About us

Ty Bryn Surgery is a well-established and forward-thinking NHS GP practice based in Trethomas, Caerphilly. We provide high-quality, patient-centred care to our local community and are proud to be part of the wider NHS Wales primary care service.

We are a friendly and supportive practice with a multidisciplinary team of approximately 35 staff, including GPs, nurses, healthcare professionals, administrative and reception colleagues, supported by an experienced management team. We cross-cover three different sites; Trethomas, Machen & Llanbradach.

We believe our staff are at the heart of delivering excellent patient care. We value teamwork, open communication and a positive working environment, where colleagues are encouraged to share ideas, develop their skills and make a meaningful contribution to the practice.

We are committed to supporting our team through training, professional development and a collaborative approach to working. Whether you are an experienced healthcare professional or looking to develop your career in primary care, Ty Bryn Surgery offers a welcoming environment where you can be part of a dedicated and hardworking team.

Job summary

Please note this is for 6 sessions per week including Monday and Tuesday.

The delivery of highly effective medical care to the patients via face to face, telephone and home visits. The provision of services commensurate with the GMS contract. Generic prescribing adhering to local and national guidance. Working independently to effectively manage case load and long-term conditions. Referrals, prescription requests and other associated administrative tasks. Adhere & maintain to best practice recommended through clinical guidelines and the audit process. Adhere & maintain accurate clinical records in conjunction with good practice, policy and guidance. Review and adhere to policies and guidelines. Working collaboratively, accepting an equal share of the practice workload. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice. Contribute towards QOF. Attend and contribute effectively to weekly / monthly practice meetings as and when required. Ensure compliance with the appraisal process. Contribute effective to the development and maintenance of the practice including clinical governance and training. Ensure your revalidation process is kept up to date. Commit to self-learning and instil an ethos of continuing professional development across the practice team. To help and support the partners in achieving the strategic aims of the practice. Embrace collaborative working, liaising with all staff regularly.

Main duties of the job

The delivery of highly effective medical care to the patients via face to face, telephone and home visits within The Village Surgery. The provision of services commensurate with the GMS contract. Generic prescribing adhering to local and national guidance. Working independently to effectively manage case load and long-term conditions. Referrals, prescription requests and other associated administrative tasks. Adhere and maintain to best practice recommended through clinical guidelines and the audit process. Adhere and maintain accurate clinical records in conjunction with good practice, policy and guidance. Review and adhere to policies and guidelines. Working collaboratively, accepting an equal share of the practice workload. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice. Contribute towards QOF. Attend and contribute effectively to weekly / monthly practice meetings as and when required. Ensure compliance with the appraisal process. Contribute effective to the development and maintenance of the practice including clinical governance and training. Ensure your revalidation process is kept up to date. Commit to self-learning and instil an ethos of continuing professional development across the practice team. To help and support the partners in achieving the

About us

The Village Surgery is based in South Normanton and Pinxton. We currently have around 9,500 patients over both sites.

We have a friendly team of General Practitioners, including three partners, a nursing team and admin and reception.

Job summary

We are looking for a motivated Health Care Assistant to join our nursing team

The post-holder will deliver high-quality, care to our patients, working alongside and under the support of our nursing and wider practice team.

Main duties of the job

Undertake new patient health checks

Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately

Facilitate routine and 24-hour BP monitoring, advising patients accordingly

Carry out BMI checks as directed

Act as a chaperone as required

Undertake phlebotomy

Support infection control

Maintain accurate clinical records using appropriate coding systems

Carry out ECGs as requested

Ensure specimens are recorded and ready for onward transportation

Provide support during Minor Ops clinics as required

Ensure clinical rooms are adequately stocked and prepared for each session

Work collaboratively within the multidisciplinary team MDT and wider PCN

Recognise clinical boundaries and refer appropriately to GPs or other professionals

Support the delivery of QOF targets and enhanced services

About us

We are a small practice with 5,400 patients

You will be working in a friendly team with Salaried GPs, GP Registrars, ANP, Practice Nurses, Nursing Associate and HCA and Admin /Reception staff.

Job summary

0.6 FTE - 22.5 hours per week - 3 days - 7.5 hours per day

Laurel Bank Surgery is seeking an experienced and proactive HR Advisor to provide high quality, professional HR support across our three-site GP practice. This internal role is central to ensuring our workforce is appropriately recruited, supported, developed and gainfully employed, enabling the delivery of safe, effective and well led patient care.

You will act as the first point of contact for HR matters, support managers with employee relations, oversee recruitment and compliance, and contribute to wellbeing, culture and staff engagement initiatives.

We are looking for someone who combines technical HR expertise with empathy and sensitivity. You will work closely with the Managing Partner and leadership team to ensure our HR processes are fair, compliant and aligned with NHS and CQC expectations.

This role is ideal for a confident HR generalist who will enjoy autonomy, variety and meaningful work in a patient centred environment.

Main duties of the job

The HR Advisor provides first-line support across all people matters, advising managers on employee relations, coordinating recruitment and onboarding, maintaining workforce and compliance records, preparing payroll changes and employment documentation, and managing sickness and attendance processes. The role also supports flexible working requests, organisational change, policy updates, wellbeing initiatives and staff development, while ensuring HR systems, data and communications remain accurate, confidential and aligned with legal, NHS and CQC requirements.

About us

Laurel Bank Surgery is a well established, forward thinking GP practice that since a merger on 1st April 2026, is operating across three sites in Malpas, Tattenhall and Farndon. We have over 16,3000 patients and a workforce in excess of 70 staff, both clinical and non-clinical. We are committed to delivering high quality, compassionate care to our patients and fostering a supportive, inclusive and positive working environment for our staff.

Job summary

SWAGGA PCN

£10,500 - £11,500 per session dependant on experience

4-8 sessions per week (mixture of clinic & home visit)

Initial contract until 31st March 2027

Mileage allowance included

NB. The PCN is not in a position to offer the role to those who need sponsorship

Job Description

SWAGGA Primary Care Network (PCN) is a dynamic collaboration between fifteen practices across South Liverpool. We have a vision to improve patient care, tackle inequalities and provide outstanding support for our member practices. We plan to make a lasting impact upon the communities we serve and are developing ambitious plans for the future. As a result, we are looking for qualified GPs, to deliver a hybrid model of Hub based face to face clinics and home visits to support our practices. The post-holders main duty will be to conduct face to face appointments within a hub for our practices and home visits to undertake consultations with patients. The home visits will be face to face appointments, visiting patients in their own homes, triaged by the patients practice GP.

Main duties of the job

We are looking for qualified GPs, to deliver a hybrid model of Hub based face to face clinics and home visits to support our practices. The post-holders main duty will be to conduct face to face appointments within a hub for our practices and home visits to undertake consultations with patients. The home visits will be face to face appointments, visiting patients in their own homes, triaged by the patients practice GP.

About us

SWAGGA Primary Care Network is a collaboration of 15 GP Practices geographically aligned and working together to improve patient care. SWAGGA PCN has a weighted patient population of approximately 100,000 patients. It is an extensive Network with a diverse population and patient needs.

Our Network Team work across these practices, aiming to improve our patient's well-being and address health inequalities in South Liverpool.

Job summary

An exciting opportunity has arisen for an experienced, positive, and proactive Clinical Manager to join our "Outstanding" CQC-rated practice. We are a forward-thinking, well-established SystmOne practice that embraces innovation to improve patient outcomes and efficiency. You will be joining a strong management structure, working alongside our Practice Manager, HR Manager, Estates Manager, and Business Manager, all supported by the Partners and an excellent team of clinical and administrative staff.

Main duties of the job

As Clinical Manager, you will provide clinical leadership, supervision, and mentorshipto our multidisciplinary team. You will have direct line management responsibility for:

• Clinical Leads
• Clinical Practitioner Team

Your role will include:

• Managing the delivery of effective and efficient healthcare, including medicines management, chronic disease management, wound care, travel health, child immunisation, and cervical cytology.
• Providing clinical sessions in an area of interest.
• Working closely with the Practice Manager to ensure high-quality, cost-effective patient care.

About us

Larwood Health Partnership is a GP Practice in Worksop based over 4 sites and is rated CQC 'Outstanding'.

What we offer:

• The NHS pension scheme and 27 days of annual leave, plus bank holidays (increasing with service, plus previous continuous NHS Service will be recognised).
• Company sick pay scheme
• Membership of the Westfield Health Scheme after passing the probation period.
• A free car park
• A day off paid for your birthday after 5 years of service

Details

Date posted

15 September 2026

Pay scheme

Other

Salary

£57,528 to £60,417 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0233-26-0037

Job locations

56 Larwood Avenue

Worksop

Nottinghamshire

S81 0HH

United Kingdom

The Village Surgery

Long Lane

Carlton-In-Lindrick

WORKSOP

Nottinghamshire

S81 9AR

United Kingdom

Westwood Surgery

Pelham Street

WORKSOP

Nottinghamshire

S80 2TR

United Kingdom

Lakeside Surgery

Church Street

Langold

WORKSOP

Nottinghamshire

S81 9NW

United Kingdom

Job description

Job responsibilities

The post holder will lead and support our clinical team while also actively participating in patient care through weekly clinics. This dual-role position combines leadership, operational oversight, and hands-on clinical expertise to ensure high standards of care, effective team performance, and exceptional patient experience.

• Demonstrate both professional and personal credibility and be recognised and respected as a leader in their field
• Take responsibility for own development, learning and performance including participating in clinical supervision and acting as a positive role model
• Undertaking appraisals, reviews and return to work interviews
• Support the development of others in order to maximise staff potential
• Undertake appropriate clinical supervision on staff they oversee, ensuring it is documented and stored
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice
• Lead others to make realistic self-assessment of their knowledge and skills, challenging any complacency and actions that are not in the interest of the Practice or users of the service
• Act as a clinical leader in the delivery of (non-GP) clinical services to patients, ensuring that the needs of the patient are the priority
• Lead in the planning and implementation of changes within their clinical area
• Lead and participate in the development of local guidelines, protocols and standards
• Lead the clinical team in the planning and engagement of practice-based commissioning or similar initiatives
• Promote the role of the clinical team in the provision of care
• Identify development opportunities for the team, liaising with educational providers as necessary
• Ensure the clinical team have the necessary skills and qualifications to enable them to meet their job descriptions
• Will have read, understood and implement HR Policies as required, seeking advice from the HR Team where necessary
• Lead, motivate, negotiate and influence others to achieve the Practices desired outcomes
• Communicate effectively regarding highly complex issues which may be sensitive/contentious needing to be dealt with in a very specific manner
• Receive and interpret NHS policy and guidance and communicate that to the Partners and all necessary personnel

Clinical practice

• When consulting with patients, the Senior Advanced Clinical Practitioner will ensure they, and the clinical team they manage
• Assess, plan, develop, implement and evaluate treatment programmes that promote health and well-being
• Proactively identify, diagnose and manage treatment plans for patients
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures
• Work with other health care professionals to diagnose, monitor, manage and treat long-term conditions, including using non-drug-based treatment methods, in line with national and local policies and practice needs
• Review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence based practice and national and practice protocols
• Work with patients in order to support adherence to prescribed treatments
• Ensure clinical practice has a person centre approach with goal based discussions being important within consultations
• Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Support patients to adopt health promotion strategies that promote them to live healthily, and apply principles of self-care

Job description Job responsibilities The post holder will lead and support our clinical team while also actively participating in patient care through weekly clinics. This dual-role position combines leadership, operational oversight, and hands-on clinical expertise to ensure high standards of care, effective team performance, and exceptional patient experience. Demonstrate both professional and personal credibility and be recognised and respected as a leader in their field Take responsibility for own development, learning and performance including participating in clinical supervision and acting as a positive role model Undertaking appraisals, reviews and return to work interviews Support the development of others in order to maximise staff potential Undertake appropriate clinical supervision on staff they oversee, ensuring it is documented and stored Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice Lead others to make realistic self-assessment of their knowledge and skills, challenging any complacency and actions that are not in the interest of the Practice or users of the service Act as a clinical leader in the delivery of (non-GP) clinical services to patients, ensuring that the needs of the patient are the priority Lead in the planning and implementation of changes within their clinical area Lead and participate in the development of local guidelines, protocols and standards Lead the clinical team in the planning and engagement of practice-based commissioning or similar initiatives Promote the role of the clinical team in the provision of care Identify development opportunities for the team, liaising with educational providers as necessary Ensure the clinical team have the necessary skills and qualifications to enable them to meet their job descriptions Will have read, understood and implement HR Policies as required, seeking advice from the HR Team where necessary Lead, motivate, negotiate and influence others to achieve the Practices desired outcomes Communicate effectively regarding highly complex issues which may be sensitive/contentious needing to be dealt with in a very specific manner Receive and interpret NHS policy and guidance and communicate that to the Partners and all necessary personnelClinical practice When consulting with patients, the Senior Advanced Clinical Practitioner will ensure they, and the clinical team they manage Assess, plan, develop, implement and evaluate treatment programmes that promote health and well-being Proactively identify, diagnose and manage treatment plans for patients Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures Work with other health care professionals to diagnose, monitor, manage and treat long-term conditions, including using non-drug-based treatment methods, in line with national and local policies and practice needs Review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence based practice and national and practice protocols Work with patients in order to support adherence to prescribed treatments Ensure clinical practice has a person centre approach with goal based discussions being important within consultations Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care Support patients to adopt health promotion strategies that promote them to live healthily, and apply principles of self-care

Person Specification

Qualifications

Essential

• Registered with the NMC/HCPC/GPhC
• Up to date revalidation
• Non-Medical Prescriber Qualification
• Relevant clinical degree
• APACs course (Advanced, Physical and Consultation Skills module)
• Mentor/teaching qualification

Experience

Essential

• Minimum 5 years post registration experience
• Experience in implementing protocols and clinical guidelines Experience of managing a team
• Experience in quality initiatives such as clinical benchmarking Experience of working in an MDT with professionals for other organisations eg statutory and voluntary
• Experience of using and following infection control procedures

Desirable

• Experience of working in primary care
• Experience in management of long-term conditions

Person Specification Qualifications Essential Registered with the NMC/HCPC/GPhC Up to date revalidation Non-Medical Prescriber Qualification Relevant clinical degree APACs course (Advanced, Physical and Consultation Skills module) Mentor/teaching qualification Experience Essential Minimum 5 years post registration experience Experience in implementing protocols and clinical guidelines Experience of managing a team Experience in quality initiatives such as clinical benchmarking Experience of working in an MDT with professionals for other organisations eg statutory and voluntary Experience of using and following infection control procedures Desirable Experience of working in primary care Experience in management of long-term conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Larwood Health Partnership

Address

56 Larwood Avenue

Worksop

Nottinghamshire

S81 0HH

United Kingdom

Employer's website

https://www.larwoodhealthpartnership.co.uk/ (Opens in a new tab)

Employer details

Employer name

Larwood Health Partnership

Address

56 Larwood Avenue

Worksop

Nottinghamshire

S81 0HH

United Kingdom

Employer's website

https://www.larwoodhealthpartnership.co.uk/ (Opens in a new tab)

Job summary

Rainhill Village Surgery is a welcoming and traditional Practice. The successful candidate will provide excellent customer service and advisory support to patients and visitors to the Practice. You will join a highly effective team who are the face of the Practice. The reception team are friendly and supportive, and you will be offered training on in-house systems that ensure you are a success in this role.

Main duties of the job

About the Role:

To work as part of a team in a busy office environment. Main aspects of the job involve:

• Dealing with patients in person and on the telephone
• Receiving patients and visitors and dealing with their presenting requirements
• Booking appointments for Doctors and other health professionals
• Accepting requests for letters, reports or prescriptions and ensuring the processing of same
• Accepting and processing new patient registrations and deductions
• Taking and communicating accurate messages from health professionals and other agencies
• Such other reasonable duties, appropriate to the role, as agreed between the post holder and the manager

About the Person:

• Keyboard skills
• Proficient with Microsoft / Outlook software
• Ability to maintain confidentiality and remain calm under pressure
• Ability to prioritise and work to deadlines
• Excellent telephone manner and good interpersonal skills
• Flexibility to cover other shifts/overtime
• Be a team player
• Reliable

Computer skills and customer service skills are essential.Medical terminology skills and previous experience are desirable.

About us

You will join a highly effective team who are the face of the Practice. The reception team are friendly and supportive, and you will be offered training on in-house systems that ensure you are a success in this role.

Details

Date posted

11 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3581-26-0004

Job locations

Rainhill Village Surgery

529 Warrington Road

Rainhill

Prescot

Merseyside

L35 4LP

United Kingdom

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Signposting of patients to appropriate services/clinicians
• Processing and distributing incoming and outgoing mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Producing blood test forms as directed by clinicians
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Actioning new patient registration requests and completing the transferring out administration tasks for patients leaving the Practice
• Process patients change of address/ name/ telephone number etc.
• Read Coding the information from electronic letters etc. into the Practice clinical system
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing, cleaning and re-stocking consulting rooms as required
• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying, and scanning
• Ordering, re-ordering and stock monitoring of stationery and other supplies
• Dealing with clinical waste/ sharps bins
• Provision of refreshments for staff and visitors as required, washing dishes, and keeping the kitchen areas clean and tidy
• Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter
• Receive and document receipt of medical record requests or reports and pass to appropriate clinician. Produce invoice through the clinical system, as advised by clinician, and send off. Document in notes when payments have been received and match up with original request.

Maintain, update, and monitor computerised clinical system

• Ensure all new registrations are entered onto the Emis Web clinical system
• Update the database for all patient change of registration status as notified
• Ensure all transfers off registration database are actioned as and when applicable

Confidentiality:

• Whilst seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload, and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards, and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Notes

This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

Job description Job responsibilities The purpose of the role is to:Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneReceive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective wayUndertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative support to clinical staff and other members of the Practice teamFacilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agenciesDuties and Responsibilities:The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Signposting of patients to appropriate services/clinicians Processing and distributing incoming and outgoing mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with Practice guidelines Producing blood test forms as directed by clinicians Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Actioning new patient registration requests and completing the transferring out administration tasks for patients leaving the Practice Process patients change of address/ name/ telephone number etc. Read Coding the information from electronic letters etc. into the Practice clinical system Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Clearing, cleaning and re-stocking consulting rooms as required Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying, and scanning Ordering, re-ordering and stock monitoring of stationery and other supplies Dealing with clinical waste/ sharps bins Provision of refreshments for staff and visitors as required, washing dishes, and keeping the kitchen areas clean and tidy Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter Receive and document receipt of medical record requests or reports and pass to appropriate clinician. Produce invoice through the clinical system, as advised by clinician, and send off. Document in notes when payments have been received and match up with original request.Maintain, update, and monitor computerised clinical system Ensure all new registrations are entered onto the Emis Web clinical system Update the database for all patient change of registration status as notified Ensure all transfers off registration database are actioned as and when applicableConfidentiality: Whilst seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identifiedEquality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQuality:The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload, and resourcesCommunication:The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordinglyContribution to the Implementation of Services:The post-holder will: Apply Practice policies, standards, and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriateNotesThis is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

Person Specification

Qualifications

Essential

• QualificationsEssential criteria
• GCSE grade A to C in English and Maths

Desirable

• Desirable criteria
• NVQ in customer service

Experience

Essential

• Experience is an essential criteria working within a NHS setting.

Desirable

• Experience working in a GP Practice or similar setting dealing with customers.

Person Specification Qualifications Essential QualificationsEssential criteria GCSE grade A to C in English and Maths Desirable Desirable criteria NVQ in customer service Experience Essential Experience is an essential criteria working within a NHS setting. Desirable Experience working in a GP Practice or similar setting dealing with customers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainhill Village Surgery

Address

Rainhill Village Surgery

529 Warrington Road

Rainhill

Prescot

Merseyside

L35 4LP

United Kingdom

Employer's website

https://www.rainhillsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Rainhill Village Surgery

Address

Rainhill Village Surgery

529 Warrington Road

Rainhill

Prescot

Merseyside

L35 4LP

United Kingdom

Employer's website

https://www.rainhillsurgery.co.uk/ (Opens in a new tab)

Job summary

1 x full time hours or 2 x part time hours

The successful candidate must have full knowledge of Microsoft Office and be able to demonstrate problem solving and strong communication silks with an understanding of confidentiality. To be able to work as a team member and autonomously with good interpersonal skills and the ability to follow procedures and policy.

If successful you will be required to carry out a variety of administrative tasks for the efficient running of the practice projecting a positive and friendly image to patients and other visitors. Effective time management, planning and organising and the ability to remain sensitive and empathetic in distressing situations are key.

Support with sickness and holiday cover in addition to contracted hours may also be required.

Main duties of the job

Receive incoming and initiate outgoing telephone calls.

Book patient appointments

To liaise with GPs, nursing staff, the Practice Manager regarding patient related queries.

Answer emergency phone calls and action as necessary

Receive, file and workflow external documents both in hard and electronic format

Maintain a log, file and workflow to clinical system all correspondence handled over the desk.

Manage incoming samples

Manage patient tasks through EMIS Docman AccuRx Email

Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors

Processing medication requests

Manage patient queries at desk

Manage scanning and document workflow using Docman

About us

We are a friendly busy GP Practice looking for an enthusiastic, hardworking and sociable team player to join our dedicated reception team.We are looking for a reliable, hard-working professional with a positive and friendly flexible approach.

Reception is at the heart of our practice and our reception team work hard together each day to ensure they navigate our patients to the right service, delivered by the right clinician at the right time.A key requirement of this role will be around the importance of being kind and remaining calm when working under pressure.

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

Depending on experience Meets National Minimum Wage

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5841-26-0000

Job locations

Catshill Village Surgery

36 Woodrow Lane

Catshill

Bromsgrove

Worcestershire

B61 0PU

United Kingdom

Job description

Job responsibilities

The successful candidate must have full knowledge of Microsoft Office and be able to demonstrate problem solving and strong communication silks with an understanding of confidentiality. To be able to work as a team member and autonomously with good interpersonal skills and the ability to follow procedures and policy.

If successful you will be required to carry out a variety of administrative tasks for the efficient running of the practice projecting a positive and friendly image to patients and other visitors. Effective time management, planning and organising and the ability to remain sensitive and empathetic in distressing situations are key.

Support with sickness and holiday cover in addition to contracted hours may also be required.

Sign all visitors in and out

Receive incoming and initiate outgoing telephone calls.

Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required.

To book patient appointments with clinical staff

Manage incoming Patient Online Access forms and granting access

To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries.

Answer emergency phone calls and action as necessary

To receive and file and workflow external documents both in hard and electronic format

Chaperone patients as required

To take payment of fees for private non NHS work

Assist deliveries advising team members that goods have arrive

To maintain a log, file and workflow to clinical system all correspondence handled over the desk.

Manage incoming samples ensuring correct bottle is labelled and has paperwork.

Manage patient tasks through EMIS Docman AccuRx Email

Manage reception email account as well as own

To cover for holidays and sickness as required.

Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors

Keep up to date with reception updates, attend reception meetings and follow process and policy

To carry out a variety of administrative tasks for the efficient running of the Practice.

Keep reception up to date

Tidy desk area policy

Processing medication requests

Manage patient queries at desk and action accordingly

Docman Scanning

Manage scanning and document workflow using Docman

This post is subject to the Rehabilitation of offenders Act Exceptions Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service formerly known as CRB to check for any previous criminal convictions.

Job description Job responsibilities The successful candidate must have full knowledge of Microsoft Office and be able to demonstrate problem solving and strong communication silks with an understanding of confidentiality. To be able to work as a team member and autonomously with good interpersonal skills and the ability to follow procedures and policy. If successful you will be required to carry out a variety of administrative tasks for the efficient running of the practice projecting a positive and friendly image to patients and other visitors. Effective time management, planning and organising and the ability to remain sensitive and empathetic in distressing situations are key. Support with sickness and holiday cover in addition to contracted hours may also be required. Sign all visitors in and out Receive incoming and initiate outgoing telephone calls. Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required. To book patient appointments with clinical staff Manage incoming Patient Online Access forms and granting access To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries. Answer emergency phone calls and action as necessary To receive and file and workflow external documents both in hard and electronic format Chaperone patients as required To take payment of fees for private non NHS work Assist deliveries advising team members that goods have arrive To maintain a log, file and workflow to clinical system all correspondence handled over the desk. Manage incoming samples ensuring correct bottle is labelled and has paperwork. Manage patient tasks through EMIS Docman AccuRx Email Manage reception email account as well as own To cover for holidays and sickness as required. Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors Keep up to date with reception updates, attend reception meetings and follow process and policy To carry out a variety of administrative tasks for the efficient running of the Practice. Keep reception up to date Tidy desk area policy Processing medication requests Manage patient queries at desk and action accordingly Docman Scanning Manage scanning and document workflow using Docman This post is subject to the Rehabilitation of offenders Act Exceptions Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service formerly known as CRB to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• Good general education including GCSE English or equivalent
• Excellent verbal and written communication skills

Essential and Desirable

Essential

• Good general education, including GCSE English or equivalent
• Excellent verbal and written communication skills
• Good interpersonal skills and a friendly, professional manner
• Ability to work independently and as part of a team
• Good keyboard and computer skills
• Good working knowledge of Microsoft Office packages
• Ability to work accurately and efficiently, particularly when dealing with confidential or sensitive information
• Ability to remain calm and professional when working in a busy environment
• Good organisational skills and the ability to prioritise workload
• Commitment to providing a high standard of customer service
• Understanding of the importance of confidentiality and handling sensitive information appropriately

Desirable

• Previous reception experience within a healthcare setting
• Experience of working in a reception or customer-facing role
• Previous experience of dealing with the public in a busy environment
• Experience of using clinical or healthcare computer systems
• Understanding of the role and responsibilities of a GP practice/reception environment
• Previous experience of handling confidential information

Person Specification Qualifications Essential Good general education including GCSE English or equivalent Excellent verbal and written communication skills Essential and Desirable Essential Good general education, including GCSE English or equivalent Excellent verbal and written communication skills Good interpersonal skills and a friendly, professional manner Ability to work independently and as part of a team Good keyboard and computer skills Good working knowledge of Microsoft Office packages Ability to work accurately and efficiently, particularly when dealing with confidential or sensitive information Ability to remain calm and professional when working in a busy environment Good organisational skills and the ability to prioritise workload Commitment to providing a high standard of customer service Understanding of the importance of confidentiality and handling sensitive information appropriately Desirable Previous reception experience within a healthcare setting Experience of working in a reception or customer-facing role Previous experience of dealing with the public in a busy environment Experience of using clinical or healthcare computer systems Understanding of the role and responsibilities of a GP practice/reception environment Previous experience of handling confidential information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Catshill Village Surgery

Address

Catshill Village Surgery

36 Woodrow Lane

Catshill

Bromsgrove

Worcestershire

B61 0PU

United Kingdom

Employer's website

https://www.catshillvillagesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Catshill Village Surgery

Address

Catshill Village Surgery

36 Woodrow Lane

Catshill

Bromsgrove

Worcestershire

B61 0PU

United Kingdom

Employer's website

https://www.catshillvillagesurgery.co.uk/ (Opens in a new tab)

Job summary

Are you motivated with excellent organisation and communication skills? Do you want to make a difference to support people to live longer and healthier lives? Do you have an interest in frailty?

Havering Liberty Primary Care Network is looking to appoint a Social Prescriber who has an interest in working with older individuals living with frailty or complex needs to live longer and healthier lives. The post holder will be part of an already established Social Prescribing team and will join our current Frailty Social Prescriber in supporting our PCN-Aligned Community Team (PACT), which consists of an Enhanced Nurse and Nursing Associate. PACT completes home visits to proactively undertake comprehensive geriatric assessments and LTC reviews, delivering high-quality, personalised and anticipatory care to promote rehabilitation and prevent deterioration. The Frailty Social Prescriber will build a strong understanding of the services available to support these patients and their carers holistically. They will work closely with the PCN multidisciplinary team, GP practices and voluntary, community and social enterprise organisations to meet the needs of patients, families and carers.

Main duties of the job

The post holder will support older people living with frailty to live longer, healthier lives. They will work closely with Liberty PCNs five GP practices, the wider PCN team, the local authority, including social care and housing, and Voluntary Community and Social Enterprise organisations to ensure individuals receive appropriate, coordinated support.

The Frailty Social Prescriber will assist patients whose care is coordinated by the PCN Aligned Community Team (PACT). PACT serves as a single point of contact for individuals and carers, coordinating the provision of comprehensive, integrated care in collaboration with other services and professionals, such as specialist community teams, social prescribers, voluntary sector organisations, and primary care. The responsibility of the Frailty Social Prescriber is to develop an understanding of services that can support patients and carers from a holistic perspective.

The post holder will work with individuals from various cultural and social backgrounds. The ability to perform effectively in a diverse and occasionally demanding environment is required.

About us

We are a collaborative neighbourhood healthcare network of five General Practices serving the population with an extended multi-disciplinary team seeking to provide accessible, patient-centred, and high-quality primary care services that promote the health and well-being of our community and our workforce.

The PCN supports numerous innovative projects, looking to improve the health and well-being of our community, e.g. Social Prescriber projects supporting High Intensity Users, bereaved family/friends of recently deceased patients and identifying carers to complete welfare checks.

The Leadership Team of Havering Liberty PCN is headed by the Clinical Director. This team includes the Strategy and Transformation Manager and the PCN Operations Manager and Digital Facilitator working in collaboration with Leads for each practice within the PCN. The PCN receives support from Havering Health Ltd, its GP Federation, which employs the PCN workforce. The GP Federation plays a crucial role in providing innovative, high-quality, and responsible healthcare services to the residents of Havering.

Job summary

2 Vacancies

We are seeking two Full-Time Salaried GPs.

You will join Laurel Bank Surgery at a very exciting time as we have recently merged with the Village Surgeries Group on 1st April.

Our workforce will comprise 4 GP Partners, 1 Managing Partner, 10 Salaried GPs, 2 ANPs, 6 Nurses, 2 Clinical Pharmacists, 1 Pharmacy Technician, 5 HCAs, and whole management and administration team, including dispensers. In total, we have a team of almost 80 staff.

We are looking for salaried GPs who are excited and motivated by our ambitions to develop new models of care, as leaders in our integrated neighbourhood. We are proud of our continuity of care, and GPs manage their own list of patients.

This role will will be required to work across all 3 practice sites (Malpas, Tattenhall and Farndon).

What we are offering:

• A competitive package with BMA model contract
• 8 clinical sessions and 1 CPD sessions (total 9)
• A supportive and friendly practice team with a variety of GPs partners/salaried GPs, ANPs, AHPs, ARRS roles, Nurses and HCAs.
• BMA 25 appointments per day.
• Full secretarial, administration and management support.
• EMIS Web, Docman 10, accuRx, Lexacom dictation.
• Minor Ops, sexual health including LARCs, phlebotomy, and minor injury services.
• Supportive environment including regular Practice meetings and CPD.
• Special interests are encouraged and supported.

Main duties of the job

Main Purpose of the Role

To assist with an interesting clinical caseload of an established list of patients.

Deal with a wide range of health needs, maintaining our quality standards.

To work with the the Partners and Staff to continue to develop the practice in response to the ever changing face of primary care, maintaining high standards and traditional practice

To work for 8 clinical sessions - core hours are 8am to 6.30pm. You may be required to work a share of Enhanced Access from 6.30pm to 8.00pm.

Take a fair share of home visits when in Surgery (we don't have many).

To participate in the On Call rota on a shared basis.

About us

A dispensing and training practice with 16,400 patients, Laurel Bank Surgery is a dynamic, progressive and supportive practice, proud of our clinical care and patient continuity.

We are based in rural, southwest Cheshire on the boundaries of Shropshire and Wales, within 30 minutes commute of Chester, Shrewsbury and Nantwich, and offering excellent schools and amenities.

We work from purpose-built premises, and the Malpas site has been through significant extension and refurbishment in 2023.

We take pride in maintaining a rounded approach to patient care, with the reputation of long established patient relationships and high quality care.

As a quality practice we endeavour to maintain the highest of clinical standards and are held in esteem by both patients and the wider local community. We rank very highly in the GP survey each year.We have just received GOOD in our CQC inspection in July.

Details

Date posted

09 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0608-26-0010

Job locations

Laurel Bank Surgery

Old Hall Street

Malpas

Cheshire

SY14 8PS

United Kingdom

Tattenhall Village Surgery

Ravensholme Ln

Tattenhall

Cheshire

CH3 9RE

United Kingdom

Farndon Village Surgery

Church Ln

Farndon

Cheshire

CH3 6QD

United Kingdom

Job description

Job responsibilities

For full details of the job description and person specification, please see the attached salaried GP job pack.

Job description Job responsibilities For full details of the job description and person specification, please see the attached salaried GP job pack.

Person Specification

Experience

Essential

• See full details in the attached Job Pack

Qualifications

Essential

• Primary medical qualification e.g. MRCGP/nMRCGP
• Driving Licence
• GMC Registration
• NHS Performers List status

Desirable

• Postgraduate qualifications

Person Specification Experience Essential See full details in the attached Job Pack Qualifications Essential Primary medical qualification e.g. MRCGP/nMRCGP Driving Licence GMC Registration NHS Performers List status Desirable Postgraduate qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Malpas Surgery

Address

Laurel Bank Surgery

Old Hall Street

Malpas

Cheshire

SY14 8PS

United Kingdom

Employer's website

https://www.malpassurgery.co.uk (Opens in a new tab)

Employer details

Employer name

Malpas Surgery

Address

Laurel Bank Surgery

Old Hall Street

Malpas

Cheshire

SY14 8PS

United Kingdom

Employer's website

https://www.malpassurgery.co.uk (Opens in a new tab)

Job summary

Cuffley and Goffs Oak Medical Practice has an exciting opportunity for an experienced Senior Practice Nurse to join our friendly, welcoming and supportive team.

The successful candidate will work across both of our sites, Cuffley Village Surgery and Valley View Health Centre. We are offering either a full-time position of 37 hours per week or the opportunity for two part-time nurses to share the role, with working days to be agreed.

Interested applicants must have primary care experience. You will be working to improve patient health outcomes and deliver high-quality care to our patients.

Main duties of the job

• Chronic disease management (such as diabetes and/or respiratory medicine)
• Cervical smears
• Contraception
• Wound care/leg ulcer care e.g. compressions
• Removal of sutures
• Blood pressure monitoring
• Travel advice and injections
• Routine/childhood immunisations
• ECGs
• Urinalysis
• Health promotions
• Regular clinical meetings

About us

We are a busy practice based over two sites (just one mile apart) which are Valley View Health Centre and Cuffley Village Surgery. We provide services for approximately 13,600 patients. We have a happy, established team that consists of GPs, nurses and HCAs who are all supported by an experienced and organised admin team. We are also joined regularly by colleagues from our primary care network. We use SystmOne as our clinical system and also utilise Accurx and Footfall to support our processes.

We can offer you:

• Competitive pay.
• Free parking.
• NHS pension.
• Five weeks annual leave plus bank holidays (pro rata).
• Comprehensive induction as well as training and development opportunities.
• Uniform provided.

Job summary

We are looking to recruit a suitably experienced person to join our friendly but busy reception team to assist the Management team with maintaining patient services within the Practice. Also, to manage the reception team in their day to day duties

The position would be working 30 hours a week to include working on a Friday.

The person we are looking for needs to be flexible, accurate, a problem solver, organised, proactive and supportive and be able to work autonomously or within a team and preferably have leadership experience. A good knowledge of TPP SystmOne would be advantageous.

This position would suit someone already working in a similar role or possibly an individual with solid experience in an administrative/receptionist role in Primary Care who wishes to take their first step towards Practice Management.

For more information on what the role involves, please see the Job description.

The closing date for applications is Thursday 24th September 2026

Main duties of the job

The purpose of the role is to:

Provide and coordinate an efficient and confidential administrative support service to the Practice Manager.

To Lead in supporting patients by helping people to manage their needs through answering queries and ensuring that people have good quality written or verbal information to help them make choices about their care.

The individual will need to be a highly motivated and strong team worker who is able to work with initiative and minimal supervision with the ability to produce work to a high standard within tight deadlines.

The role will entail leading on specific projects as well as overseeing our reception team in a supervisory and supportive way, working closely with the Practice Manager to achieve key objectives.

About us

The Village Surgery is based in Talbot Village. It looks after around 8kK patients, including a large student population.

We are a small, friendly, supportive team.

We are proud to be part of North Bournemouth Primary Care Network.

We have car parking on site.

Our clinical system is TPP SystmOne

Details

Date posted

09 September 2026

Pay scheme

Other

Salary

£14.20 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3782-VS-JL-2026

Job locations

Gillet Road

Talbot Village

Poole

Dorset

BH12 5BF

United Kingdom

Job description

Job responsibilities

Overview of position

To Support patients in ensuring they can access appropriate services. To manage the day-to-day activities of the reception area and team; being the first point of contact for any problems, absences. To provide support and assistance to the GPs and Nurses.

Patient Duties

Ensuring there is a point of contact in reception who can discuss any concerns patients may have and deal with the concerns if possible. Refer to the Deputy Practice Manager, if it cant be dealt with at the time, ensuring the patient is fully aware of his/her rights regarding the complaints process and their right to appeal/escalate any decision.

In the absence of our Carers lead, proactively identifying carers and work with them to support their personalised care requirements, ensuring they can access appropriate services

Help people to manage their needs, answering their queries and supporting them to make appointments.

Support the Reception team provide coordination and navigation for individuals and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles.

Maintaining the areas of social media, ensuring up to date information for patient services and support is always aligned with national and local campaigns.

Management Duties

Compile and communicate reception staff rota.

Management and oversight of SystmConnect.

Monitor/manage holiday entitlement and commitment and ensure adequate cover is available at all times (including during periods of unexpected absence).

Responsible for the training and development of all reception staff.

Responsible for the recruitment of new reception staff alongside the management team; including, selection and interviewing.

Arrange/minute regular reception staff meetings

Point of contact for the GP Partners and Management team for all Reception issues.

Manage and resolve issues or problems within the reception team.

Effectively communicate any information or changes to the receptionist as required

Attend HODs meetings and communicate outcomes agreed at the meeting

Attend the PCN Reception Meetings, this is to share ideas across all 4 practices.

Ensure Reception have written protocols to assist them to carry out their duties

Be aware of all external services and ensuring that staff are signposting patients correctly

Responsible for validating and authorising reception staff overtime on TeamNet.

Supporting the Reception team in their duties where required and being able to carry out any receptionist duty in the event of sickness (see Reception job description).

Additional Duties

• Undertake fire warden duties on a rota basis or when necessary.
• Undertake any other reasonable request from GPs Partners or Practice Manager.
• As requested, and where within the scope and capability of the post holder, to cover absenteeism and assist with general day-to-day duties across the practice as appropriate and when required.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in working activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the quality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is no-judgemental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Job description Job responsibilities Overview of positionTo Support patients in ensuring they can access appropriate services. To manage the day-to-day activities of the reception area and team; being the first point of contact for any problems, absences. To provide support and assistance to the GPs and Nurses.Patient DutiesEnsuring there is a point of contact in reception who can discuss any concerns patients may have and deal with the concerns if possible. Refer to the Deputy Practice Manager, if it cant be dealt with at the time, ensuring the patient is fully aware of his/her rights regarding the complaints process and their right to appeal/escalate any decision.In the absence of our Carers lead, proactively identifying carers and work with them to support their personalised care requirements, ensuring they can access appropriate services Help people to manage their needs, answering their queries and supporting them to make appointments. Support the Reception team provide coordination and navigation for individuals and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles. Maintaining the areas of social media, ensuring up to date information for patient services and support is always aligned with national and local campaigns.Management DutiesCompile and communicate reception staff rota.Management and oversight of SystmConnect.Monitor/manage holiday entitlement and commitment and ensure adequate cover is available at all times (including during periods of unexpected absence).Responsible for the training and development of all reception staff.Responsible for the recruitment of new reception staff alongside the management team; including, selection and interviewing.Arrange/minute regular reception staff meetingsPoint of contact for the GP Partners and Management team for all Reception issues.Manage and resolve issues or problems within the reception team.Effectively communicate any information or changes to the receptionist as requiredAttend HODs meetings and communicate outcomes agreed at the meetingAttend the PCN Reception Meetings, this is to share ideas across all 4 practices.Ensure Reception have written protocols to assist them to carry out their dutiesBe aware of all external services and ensuring that staff are signposting patients correctlyResponsible for validating and authorising reception staff overtime on TeamNet.Supporting the Reception team in their duties where required and being able to carry out any receptionist duty in the event of sickness (see Reception job description).Additional Duties Undertake fire warden duties on a rota basis or when necessary. Undertake any other reasonable request from GPs Partners or Practice Manager. As requested, and where within the scope and capability of the post holder, to cover absenteeism and assist with general day-to-day duties across the practice as appropriate and when required. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in working activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified.Equality and Diversity:The post-holder will support the quality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is no-judgemental and respects their circumstances, feelings, priorities and rights.Personal/Professional Development:The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Quality:The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.Communication:The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly.Contribution to the Implementation of Services:The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.

Person Specification

Personal Qualities

Essential

• Highly motivated and able to work without supervision. Able to organise and prioritise own and others workloads to changing and often tight deadlines
• Flexible and approachable team worker
• Able to maintain confidentiality and build trust
• Professional, calm and efficient manner
• Able to solve problems
• Commitment to ongoing professional development
• Good communicator (verbal and written) at all levels within the business

Experience

Essential

• Experience of administration in an office environment and liaising with management.
• Experience in dealing with external organisations and members of the public in a polite and confidential manner
• Experience of supervising staff.
• Significant administrative experience including initiating and maintaining office systems

Desirable

• Experience of using NHS software.
• NHS or recent practice experience

Skills/Knowledge

Essential

• Ability to understand and learn new software and administrative procedures
• Intermediate knowledge of IT systems and software including Microsoft Office.

Person Specification Personal Qualities Essential Highly motivated and able to work without supervision. Able to organise and prioritise own and others workloads to changing and often tight deadlines Flexible and approachable team worker Able to maintain confidentiality and build trust Professional, calm and efficient manner Able to solve problems Commitment to ongoing professional development Good communicator (verbal and written) at all levels within the business Experience Essential Experience of administration in an office environment and liaising with management. Experience in dealing with external organisations and members of the public in a polite and confidential manner Experience of supervising staff. Significant administrative experience including initiating and maintaining office systems Desirable Experience of using NHS software. NHS or recent practice experience Skills/Knowledge Essential Ability to understand and learn new software and administrative procedures Intermediate knowledge of IT systems and software including Microsoft Office.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Village Surgery

Address

Gillet Road

Talbot Village

Poole

Dorset

BH12 5BF

United Kingdom

Employer's website

https://www.villagesurgery.com/ (Opens in a new tab)

Employer details

Employer name

Village Surgery

Address

Gillet Road

Talbot Village

Poole

Dorset

BH12 5BF

United Kingdom

Employer's website

https://www.villagesurgery.com/ (Opens in a new tab)

Job summary

Riddings Family Health Centre is looking for a Receptionist - Care Navigator - Administrator for 31 hours per week to join our small friendly practice team in Timperley, Altrincham.

Main duties of the job

The main duties of the role include providing reception and administration services to our patient population and wider healthcare colleagues. A full description of main duties can be found in the Job Description.

About us

We are a small surgery covering Timperley and the surrounding areas with a registered patient population of approximately 3,700 patients and growing fast. This is an exciting opportunity for someone who is looking to work in a small friendly practice.

We are part of Trafford South Primary Care Network which also includes 5 other practices which are: Barrington Medical Centre, Shay Lane Medical Centre (Patel), The Family Surgery, The Village Surgery and Timperley Health Centre Westwood.