Job summary

We are looking to recruit one Part time (3 days a week, Weds - Fri) Clinical Pharmacist with General Practice experience to join our ever expanding Clinical Pharmacist team. You will join a team of over 40 Clinical Pharmacists and Pharmacy Technicians supported by Lead pharmacists. The role will be based at one or two surgeries in Brompton PCN (in person).

Successful recruits will ideally have:

• Experience in General Practice (Essential)
• Independent Prescribing qualification (Desirable)
• Completion of CPPE Primary Care Pathway (Desirable)
• Able to run chronic disease clinics
• Offer medicines advice to patients and clinical staff

You must have a minimum of 2 years post registration Pharmacy experience.

Candidates will be required to complete an online clinical assessment as part of the shortlisting process to assess clinical knowledge and decision-making skills relevant to the role.

Main duties of the job

Working alongside GPs and the wider practice team, you will support the practice team(s) as part of a multidisciplinary, patient-facing role. You will have the backing of the wider pharmacist team across the GP Federation.

Your core duties will include:

• Undertaking clinical medication reviews and proactively managing patients with complex polypharmacy
• Supporting the primary care team in managing long-term conditions
• Acting as the primary point of contact for practice staff on prescription and medication queries
• Supporting the repeat prescription system and handling acute prescription requests
• Carrying out medicines reconciliation on transfer of care, and applying systems for safer prescribing
• Providing clinical medicines advice that addresses both the health and social care needs of patients
• Contributing to medicines optimisation and quality improvement, including elements of the Quality and Outcomes Framework and ICB-commissioned enhanced services

This is a pivotal role in improving quality of care and operational efficiency, and calls for motivation and passion for delivering excellent general practice care.

About us

London Medical Associates (West London GP Federation) is a Federation of GP practices and Primary Care Networks (PCNs) serving communities across Kensington and Chelsea. We deliver high quality primary care services, with the needs of local residents at the heart of everything we do.

The West London GP Federation comprises five PCNs across West London:

• Brompton Health PCN
• Inclusive Health PCN
• Kensington & Chelsea South PCN
• NeoHealth PCN
• West Hill PCN

Why join us?

You'll be joining one of London's largest and most established ARRS Clinical Pharmacist teams, backed by dedicated clinical leads and a genuine commitment to helping you reach your full professional potential. We invest in ongoing training and CPD to support your development at every stage of your career.

• Structured supervision from experienced Pharmacy Leads
• Supported completion of the CPPE Primary Care Pharmacy Education Pathway and Independent Prescribing qualification
• Clear career progression pathways
• Opportunities to network with peers and attend in-person pharmacy educational meetings and events
• A strong, supportive multidisciplinary culture

Details

Date posted

18 September 2026

Pay scheme

Other

Salary

£46,419 to £63,176 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B0178-26-0004

Job locations

2B Hogarth Road

London

SW5 0PT

United Kingdom

Earls Court Medical Centre

248 Earls Court Road

LONDON

SW5 9AD

United Kingdom

Job description

Job responsibilities

The Primary Care Clinical Pharmacist is a clinical practitioner working as part of the multidisciplinary team to optimise medicines use, improve patient outcomes and support safe, evidence-based prescribing across general practice. The role combines direct patient care with medicines optimisation, chronic disease management and collaborative working across primary care.

1. Clinical Responsibilities

Patient Care

Long-term condition clinics

Run long-term condition clinics for chronic diseases such as atrial fibrillation, asthma, COPD, chronic kidney disease, diabetes, depression, heart failure, hypertension, HRT and womens health, reviewing patients with single or multiple medical problems where medicines optimisation is required.

Make appropriate recommendations to GPs and other members of the practice team to optimise medicines use, and implement changes directly where these fall within the post holder's scope of practice and competence.

Clinical medication reviews (including Structured Medication Reviews)

Undertake clinical medication reviews with patients, producing recommendations for prescribing and monitoring.

Establish the ongoing need for each medicine, review monitoring needs, and support patients with their medicines taking to ensure they get the best use of their medicines.

Where indicated, deliver Structured Medication Reviews (SMRs) in line with the national SMR specification, prioritising patients on the PCN's target cohorts (e.g. care home residents, patients with complex polypharmacy, and those on high-risk medicines).

Independent prescribing duties (for those who hold independent prescribing qualification only)

Undertake independent prescribing consultations face to face, telephone or video for patients with acute and long-term conditions, taking responsibility for clinical decision-making, diagnosis and management within their scope of practice.

Initiate, titrate, adjust and stop medicines within their competence, including for chronic disease management within their scope of practice.

Order and interpret relevant diagnostic tests to support clinical decision-making.

Work within a defined scope of practice, recognising own competency limits, and refer to GPs or specialists where appropriate.

Medicines advice and information

Undertake clinics for those with questions, queries and concerns about their medicines in the practice, including face to face, telephone and video appointments.

Answer relevant medicine-related enquiries from GPs, other practice staff, other healthcare teams (e.g. community pharmacy) and patients with queries about medicines, suggesting and recommending solutions and arranging appropriate follow up to patients to monitor the effect of any changes.

Blood Results Management

Review and provide advice to patients and clinical staff on abnormal blood results, such as HbA1c, lipids, thyroid function, renal function, and other relevant blood tests, in line with the post holder's scope of practice and competence.

Recommend and implement appropriate action or medication changes in response to abnormal results, escalating to GPs or senior clinicians where required

Shared decision making

Support patients to make informed decisions about their medicines through shared decision making, respecting patient preferences and values in line with NICE guidance on shared decision making.

Care home medication reviews

Undertake medication reviews for care home residents in line with the Network Contract DES care home requirements, working closely with care home staff, community pharmacy and, where relevant, the multidisciplinary care home team to manage complex and high-risk polypharmacy.

Repeat and acute prescription processing

Support implementation and ongoing development of repeat prescribing systems and processes.

Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review.

Ensure patients have appropriate monitoring tests in place when required.

Process acute prescription requests in line with practice protocol.

Management of minor and common ailments

Where competent to do so, assess and manage patients presenting with minor or self-limiting ailments, signposting or referring appropriately, to help release GP appointment capacity for patients with more complex needs.

Digital tools, documentation and safety-netting

Use practice clinical systems and associated digital tools (e.g. SystmOne, Ardens, AccuRx) and other approved digital tools to record accurate and timely clinical documentation, ensure appropriate safety-netting and follow-up plans are in place, and triage to identify opportunities for proactive medicines optimisation.

Medicines Safety

Unplanned hospital admissions

Review the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews.

Put in place changes to reduce the prescribing of these medicines to high-risk patient groups.

Medicines reconciliation

Reconcile medicines following discharge from hospitals, intermediate care and care homes, identifying and rectifying unexplained changes.

Work with patients and community pharmacists to ensure patients receive the medicines they need post discharge.

Set up and manage systems to ensure continuity of medicines supply to high-risk groups of patients (e.g. those with medicine compliance aids or those in care homes).

Monitoring of high-risk medicines

Undertake and maintain oversight of monitoring for high-risk medicines such as DMARDs, lithium and anticoagulants, ensuring patients have appropriate blood tests and clinical reviews in place at the required intervals, and taking action where monitoring is overdue or results indicate a need for dose adjustment, referral, or discontinuation.

Medicines alerts

Action MHRA drug alerts, product recalls, and other local and national safety alerts, implementing changes as required.

Antimicrobial stewardship

Support the practice team in promoting appropriate antimicrobial prescribing in line with local and national antimicrobial guidance, contributing to audit and feedback on antimicrobial stewardship indicators.

2. Service Delivery and Improvement

Information management

Analyse, interpret and present medicines data to highlight issues and risks to support decision making.

Risk stratification and proactive case-finding

Use searches and risk stratification tools to proactively identify patients at risk of medicines-related harm (e.g. those on high-risk drug combinations or missing monitoring), and prioritise outreach and review accordingly.

Medicines quality improvement

Undertake clinical audits of prescribing in areas directed by GPs, practice managers or ICB.

Feedback the results and implement changes in conjunction with the practice team.

Implementation of local guidelines and formulary recommendations

Analyse practice prescribing against local ICB criteria (e.g. prescribing dashboards, high cost drugs, and specials) and engage with members of the practice team where prescribing patterns do not align with local ICB policies, guidance, and prescribing standards.

Support cost-effective and evidence-based prescribing in line with ICB formulary guidance and local prescribing policies.

Liaise with hospital colleagues where prescribing needs to be returned to specialists (red drugs) or subject to shared care (amber drugs).

QOF medicines-related targets

Support the practice team(s) in delivering medicines related QOF targets.

ICB Prescribing targets

Contribute to the delivery of ICB prescribing-related targets, including the annual Medicines Optimisation Enhanced Service (MOES) scheme.

Monitor practice performance against MOES indicators, identifying areas of underachievement and supporting action to address these.

Provide regular updates and reporting on progress against MOES and other prescribing targets to the Neighbourhood Pharmacy Lead/Head of Clinical Pharmacy.

Work collaboratively with GPs and the wider practice team to embed MOES priorities into routine clinical practice.

Care Quality Commission (CQC)

Support compliance with CQC standards relating to medicines management, prescribing and governance.

Health inequalities and Public health

Proactively address medicines-related health inequalities, including access to medicines, adherence support, and prevention activity (e.g. cardiovascular disease prevention, immunisation uptake) targeted at underserved populations

Support wider public health campaigns such as vaccinations (e.g. flu, pneumonia, shingles) and smoking cessation.

ARRS and DES performance

Contribute to the PCN's performance against Additional Roles Reimbursement Scheme (ARRS) requirements and relevant Directed Enhanced Service (DES) indicators, including accurate recording of activity data to support PCN reporting and evidencing of impact.

3. Leadership

Education and Training

Provide education and training to the primary healthcare team on medicines and medicines optimisation.

Multidisciplinary team working

Attend and contribute to practice and PCN multidisciplinary team (MDT) meetings, sharing medicines-related insights and contributing to holistic patient care planning.

Supervision of pharmacy technicians and trainees

Where appropriate to the post holder's experience and grade, provide clinical supervision and support to pharmacy technicians and trainee pharmacists, contributing to their development within the practice/PCN team.

Professional leadership

Act as a professional role model, promoting evidence-based practice and continuous improvement.

Job description Job responsibilities The Primary Care Clinical Pharmacist is a clinical practitioner working as part of the multidisciplinary team to optimise medicines use, improve patient outcomes and support safe, evidence-based prescribing across general practice. The role combines direct patient care with medicines optimisation, chronic disease management and collaborative working across primary care.1. Clinical ResponsibilitiesPatient CareLong-term condition clinics Run long-term condition clinics for chronic diseases such as atrial fibrillation, asthma, COPD, chronic kidney disease, diabetes, depression, heart failure, hypertension, HRT and womens health, reviewing patients with single or multiple medical problems where medicines optimisation is required. Make appropriate recommendations to GPs and other members of the practice team to optimise medicines use, and implement changes directly where these fall within the post holder's scope of practice and competence.Clinical medication reviews (including Structured Medication Reviews) Undertake clinical medication reviews with patients, producing recommendations for prescribing and monitoring. Establish the ongoing need for each medicine, review monitoring needs, and support patients with their medicines taking to ensure they get the best use of their medicines. Where indicated, deliver Structured Medication Reviews (SMRs) in line with the national SMR specification, prioritising patients on the PCN's target cohorts (e.g. care home residents, patients with complex polypharmacy, and those on high-risk medicines).Independent prescribing duties (for those who hold independent prescribing qualification only) Undertake independent prescribing consultations face to face, telephone or video for patients with acute and long-term conditions, taking responsibility for clinical decision-making, diagnosis and management within their scope of practice. Initiate, titrate, adjust and stop medicines within their competence, including for chronic disease management within their scope of practice. Order and interpret relevant diagnostic tests to support clinical decision-making. Work within a defined scope of practice, recognising own competency limits, and refer to GPs or specialists where appropriate.Medicines advice and information Undertake clinics for those with questions, queries and concerns about their medicines in the practice, including face to face, telephone and video appointments. Answer relevant medicine-related enquiries from GPs, other practice staff, other healthcare teams (e.g. community pharmacy) and patients with queries about medicines, suggesting and recommending solutions and arranging appropriate follow up to patients to monitor the effect of any changes.Blood Results Management Review and provide advice to patients and clinical staff on abnormal blood results, such as HbA1c, lipids, thyroid function, renal function, and other relevant blood tests, in line with the post holder's scope of practice and competence. Recommend and implement appropriate action or medication changes in response to abnormal results, escalating to GPs or senior clinicians where requiredShared decision making Support patients to make informed decisions about their medicines through shared decision making, respecting patient preferences and values in line with NICE guidance on shared decision making.Care home medication reviews Undertake medication reviews for care home residents in line with the Network Contract DES care home requirements, working closely with care home staff, community pharmacy and, where relevant, the multidisciplinary care home team to manage complex and high-risk polypharmacy.Repeat and acute prescription processing Support implementation and ongoing development of repeat prescribing systems and processes. Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review. Ensure patients have appropriate monitoring tests in place when required. Process acute prescription requests in line with practice protocol. Management of minor and common ailments Where competent to do so, assess and manage patients presenting with minor or self-limiting ailments, signposting or referring appropriately, to help release GP appointment capacity for patients with more complex needs.Digital tools, documentation and safety-netting Use practice clinical systems and associated digital tools (e.g. SystmOne, Ardens, AccuRx) and other approved digital tools to record accurate and timely clinical documentation, ensure appropriate safety-netting and follow-up plans are in place, and triage to identify opportunities for proactive medicines optimisation.Medicines SafetyUnplanned hospital admissions Review the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews. Put in place changes to reduce the prescribing of these medicines to high-risk patient groups.Medicines reconciliation Reconcile medicines following discharge from hospitals, intermediate care and care homes, identifying and rectifying unexplained changes. Work with patients and community pharmacists to ensure patients receive the medicines they need post discharge. Set up and manage systems to ensure continuity of medicines supply to high-risk groups of patients (e.g. those with medicine compliance aids or those in care homes).Monitoring of high-risk medicines Undertake and maintain oversight of monitoring for high-risk medicines such as DMARDs, lithium and anticoagulants, ensuring patients have appropriate blood tests and clinical reviews in place at the required intervals, and taking action where monitoring is overdue or results indicate a need for dose adjustment, referral, or discontinuation.Medicines alerts Action MHRA drug alerts, product recalls, and other local and national safety alerts, implementing changes as required.Antimicrobial stewardship Support the practice team in promoting appropriate antimicrobial prescribing in line with local and national antimicrobial guidance, contributing to audit and feedback on antimicrobial stewardship indicators.2. Service Delivery and ImprovementInformation management Analyse, interpret and present medicines data to highlight issues and risks to support decision making.Risk stratification and proactive case-finding Use searches and risk stratification tools to proactively identify patients at risk of medicines-related harm (e.g. those on high-risk drug combinations or missing monitoring), and prioritise outreach and review accordingly.Medicines quality improvement Undertake clinical audits of prescribing in areas directed by GPs, practice managers or ICB. Feedback the results and implement changes in conjunction with the practice team.Implementation of local guidelines and formulary recommendations Analyse practice prescribing against local ICB criteria (e.g. prescribing dashboards, high cost drugs, and specials) and engage with members of the practice team where prescribing patterns do not align with local ICB policies, guidance, and prescribing standards. Support cost-effective and evidence-based prescribing in line with ICB formulary guidance and local prescribing policies. Liaise with hospital colleagues where prescribing needs to be returned to specialists (red drugs) or subject to shared care (amber drugs).QOF medicines-related targets Support the practice team(s) in delivering medicines related QOF targets.ICB Prescribing targets Contribute to the delivery of ICB prescribing-related targets, including the annual Medicines Optimisation Enhanced Service (MOES) scheme. Monitor practice performance against MOES indicators, identifying areas of underachievement and supporting action to address these. Provide regular updates and reporting on progress against MOES and other prescribing targets to the Neighbourhood Pharmacy Lead/Head of Clinical Pharmacy. Work collaboratively with GPs and the wider practice team to embed MOES priorities into routine clinical practice.Care Quality Commission (CQC) Support compliance with CQC standards relating to medicines management, prescribing and governance.Health inequalities and Public health Proactively address medicines-related health inequalities, including access to medicines, adherence support, and prevention activity (e.g. cardiovascular disease prevention, immunisation uptake) targeted at underserved populations Support wider public health campaigns such as vaccinations (e.g. flu, pneumonia, shingles) and smoking cessation.ARRS and DES performance Contribute to the PCN's performance against Additional Roles Reimbursement Scheme (ARRS) requirements and relevant Directed Enhanced Service (DES) indicators, including accurate recording of activity data to support PCN reporting and evidencing of impact.3. LeadershipEducation and Training Provide education and training to the primary healthcare team on medicines and medicines optimisation.Multidisciplinary team working Attend and contribute to practice and PCN multidisciplinary team (MDT) meetings, sharing medicines-related insights and contributing to holistic patient care planning.Supervision of pharmacy technicians and trainees Where appropriate to the post holder's experience and grade, provide clinical supervision and support to pharmacy technicians and trainee pharmacists, contributing to their development within the practice/PCN team.Professional leadershipAct as a professional role model, promoting evidence-based practice and continuous improvement.

Person Specification

Experience

Essential

• Minimum of 2 years post-registration pharmacy experience.
• Post-qualification experience working as a Clinical Pharmacist within general practice
• Experience and knowledge of managing common acute and long-term conditions encountered in general practice.

Desirable

• Experience of delivering QOF and ICB prescribing targets.

Qualifications

Essential

• Masters degree in Pharmacy (MPharm) or OSPAP qualification.
• Registration on the General Pharmaceutical Council (GPhC) register.

Desirable

• Independent Prescribing qualification or willingness to undertake training.
• Completion of CPPE Primary Care Pharmacy Education Pathway (PCPEP).

Person Specification Experience Essential Minimum of 2 years post-registration pharmacy experience. Post-qualification experience working as a Clinical Pharmacist within general practice Experience and knowledge of managing common acute and long-term conditions encountered in general practice. Desirable Experience of delivering QOF and ICB prescribing targets. Qualifications Essential Masters degree in Pharmacy (MPharm) or OSPAP qualification. Registration on the General Pharmaceutical Council (GPhC) register. Desirable Independent Prescribing qualification or willingness to undertake training. Completion of CPPE Primary Care Pharmacy Education Pathway (PCPEP).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West London GP Federation

Address

2B Hogarth Road

London

SW5 0PT

United Kingdom

Employer's website

https://westlondongpfederation.com/ (Opens in a new tab)

Employer details

Employer name

West London GP Federation

Address

2B Hogarth Road

London

SW5 0PT

United Kingdom

Employer's website

https://westlondongpfederation.com/ (Opens in a new tab)

Job summary

Join London Medical Associates, West London GP Federation, in a senior leadership role that will help shape the future of primary care across West London.

As Primary Care Business Development Lead, you will identify new opportunities, develop innovative services and support Primary Care Networks (PCNs) to deliver high-quality care at scale. Working across the NHS, local partners, research organisations and community providers, you will play a key role in translating strategic ambitions into practical services that improve outcomes for patients and communities.

This is an exciting opportunity to influence service development at a time of significant change across the NHS. You will help secure new contracts, build strong partnerships, support workforce development and ensure that services are sustainable, financially viable and operationally deliverable.

We are looking for an experienced and motivated leader who enjoys working across organisational boundaries, solving complex problems and turning ideas into action. In return, you will join a forward-thinking organisation with strong local relationships, flexible hybrid working and the opportunity to make a tangible difference to primary care services across West London.

Main duties of the job

You will lead the identification and development of new business, contract and service opportunities for the Federation and local PCNs, helping primary care respond to changing NHS priorities and neighbourhood-based models of care.

Working closely with PCN leaders, practices and system partners, you will support the design and mobilisation of services that are clinically effective, financially sustainable and operationally practical. You will bring together contractual, workforce, governance, information governance, performance and financial considerations to support successful delivery.

The role will involve building strong relationships across the NHS and wider system, influencing without direct authority and ensuring that opportunities, risks and delivery requirements are clearly understood. You will use data, insight and performance information to support improvement, manage risk and maximise income opportunities.

You will also oversee links with workforce development, training and research partners, ensuring these activities support service delivery and create value for practices and PCNs. In addition, you will provide line management to the Head of Training and Research and contribute to the Federation's wider strategic development.

About us

The London Medical Associates West London GP Federation (LMA) supports primary care across West London, delivering services across Kensington and Chelsea and Paddington and Queens Park in Westminster.

Our teams work with our Board, five PCNs, patients and local partners to develop place-based initiatives that integrate services and improve population health.

Job summary

The Finance Manager will be responsible for supporting the CEO on finance and contracting issues, including undertaking financial analysis of contracts and funding streams. This will include liaising with our PCNs, Practices, and other organisations contracting with the Federation. The post holder will also have oversight and responsibility for the accuracy of the Federations financial records which are maintained using Xero software. The Federation had a turnover of £15 million in the last financial year, and the role will support continued growth.

In undertaking the role, you will be able to operate with a degree of autonomy and therefore will need to demonstrate the ability to make appropriate on-the-spot decisions decisively and to communicate these decisions well to staff.

We are looking for a personable and motivated individual with NHS or private healthcare experience in finance and contracting. You will be used to working in a fast-paced and changing environment. You should be able to work autonomously, with attention to delivering high quality, responsive support services.

Interviews for this role will take place on the afternoon of Thursday 1st October at Violet Melchett Health & Wellbeing Centre, 30 Flood Walk, London, SW3 5RR.

Main duties of the job

Finance, Business Planning and Governance

Provides strategic financial leadership and operational oversight to ensure the Federation remains financially robust, compliant and responsive. Responsible for financial analysis, option appraisals and commercial advice to support service development, contracts and operational decision-making. Maintains accurate financial records across all accounting functions, including ledgers, cash management, fixed assets, VAT, Corporation Tax and payroll, ensuring effective use of Xero and compliance with statutory requirements.

Supports the CEO and Executive Director with financial planning, contract performance analysis, commercial negotiations and ARRS funding matters. Leads the calculation and recovery of charges to PCNs for services and workforce costs, building strong relationships with practices and resolving issues promptly.

Ensures compliance with data security, GDPR and financial governance requirements, working closely with PCNs and practices on financial reporting needs. Contributes to effective risk management and organisational performance through continuous improvement and strong governance practices.

Maintains positive relationships with Board members, Directors and senior managers, fostering a collaborative working culture. Supports effective complaint management and acts in a way that upholds organisational policies, individual rights and the Federation's values.

About us

The LMA West London GP Federation (the Federation) is an organisation representing and supporting general practice across the Royal Borough of Kensington & Chelsea and Westminster (QPP). It comprises five Primary Care Networks (PCNs) and 39 GP practices, serving a registered patient population of approximately 300,000. The Federation works collaboratively with partners across the Integrated Care Board (ICB), local authorities, NHS providers, and the voluntary and community sector to deliver integrated, neighbourhood-based care. Its purpose is to strengthen primary care, improve population health, and support thriving general practice through innovation, inclusion, and transformation.

Job summary

The post holder will be responsible for the supporting the delivery of the High Intensity Use service in the community. The role will require engagement with clinical staff to coordinate care for individuals referred and identified by the service. The aim of the service will be to provide positive health and well-being outcomes, through addressing non-medical/social issues in their life, such as housing, debt or isolation.

The post holder is responsible for facilitating discussions between Primary Care, hospital and community services. The post holder will be required to manage patient caseloads and advise on improvements, which will be used to deliver measurable outcomes for the benefit of patients, staff and the public. The role requires extensive liaison with statutory and non-statutory services, to review and support the flow of referrals into the service. The main focus client groups include individuals experiencing homelessness, mental health and medical, social presentations, who may not be accessing scheduled services and therefore relying heavily on unscheduled services.

Main duties of the job

Work with the High Intensity Use workforce and stakeholders across the healthcare system to implement referral and feedback processes.

Develop comprehensive knowledge of wider support services for people with high support needs, including social isolation, wellbeing, housing, unemployment and welfare benefits.

Develop the directory of prescribed services and maintain systems for accurate HIU service delivery records.

Liaise with health professionals and build relationships with existing services to increase project visibility and ensure information remains current and relevant.

Support robust patient flow from referral through to outcomes for the HIU cohort.

Create tools to enable effective referral and client engagement, and implement a process for feedback to referrers.

Report risks and implement actions as directed by the line manager / NWL HIU Programme.

Work with healthcare IT systems to ensure appropriate referral and ongoing client management processes are established.

Arrange and coordinate administrative support for regular borough-based HIU multidisciplinary team meetings.

Support the HIU communication strategy to ensure stakeholders are informed and aware of the project and their roles.

Advocate for potential barriers and stigma affecting this vulnerable cohort, promoting equality, diversity and safeguarding across the service.

About us

The London Medical Associates West London GP Federation (LMA) supports primary care across West London, delivering services across Kensington and Chelsea and Paddington and Queens Park in Westminster.

Our teams work with our Board, five PCNs, patients and local partners to develop place-based initiatives that integrate services and improve population health.

This role is a key pivot within the High Intensity Use (HIU) programme, working across organisational boundaries to strengthen pathways and improve outcomes for people with high support needs. A significant part of the role involves working with acute trusts, particularly Chelsea and Westminster Hospital NHS Foundation Trust, alongside primary care, community services, local authorities, voluntary and community organisations and other partners.

The post will develop referral and feedback mechanisms, support patient flow and connect people with appropriate health, social and wider support services. It will build stakeholder relationships, increase HIU visibility and ensure pathways remain current and effective.

The role will maintain the HIU service directory and records, create referral and engagement tools, coordinate HIU multidisciplinary meetings and work with healthcare IT systems to support referral and client management.

The post will support communications, report risks and advocate for people experiencing barriers and stigma, promoting equality, diversity and safeguarding across the service.