Job description

Job responsibilities

Specialist advice, guidance

Provide technical financial / accounting advice and guidance to Directors, Senior Managers, project managers and the FIG on all aspects of capital accounting.

Review all capital expenditure to ensure the correct accounting treatment is applied.

Ensure VAT is recovered where eligible, in accordance with current VAT legislation liaising with specialist VAT advisors as required

Liaise with external auditors and other professional advisors with respect to transactions whose nature requires highly specialist technical advice with regard to accounting treatment.

Lead the development and review of the Trust's capital accounting framework, policies, procedures and financial controls, identifying areas requiring change as a result of developments in accounting standards, NHS financial policy, regulatory requirements, audit findings and organisational priorities.

Develop recommendations for changes to capital financial governance and present these to the appropriate senior management and governance forums for approval

Provide input and advice on capital accounting, investment options and modelling in the appraisal of new capital schemes.

Provide capital Project Managers and other non-finance staff with advice and guidance on the capital ordering and capital accounting processes.

Capital Planning

Develop and maintain the financial framework and timetable for capital planning, business-case development, approval, monitoring and year-end delivery.

Lead the development of the Trust's annual capital programme and medium-term capital investment plan, assessing competing investment requirements, affordability, available capital resources, delivery capacity, financial risks and the alignment of proposed investments with Trust strategy.

Responsibility for setting, maintaining and monitoring the financial profile of the capital programme within the overall capital resource allocation approved by the Trust.

Formulate and recommend changes to capital budgets, expenditure profiles and forecasts within delegated authority

Implement NHSE annual and medium-term capital planning guidance requirements

Capital Reporting

Analyse highly complex financial, accounting and business information relating to capital investment proposals and provide expert recommendations on financial, accounting, affordability and resource implications.

Maintain oversight of the financial position of the Trust's portfolio of capital schemes and advise senior management on affordability, prioritisation and delivery

Prepare capital expenditure analysis for the FIG and for external reporting to NHSE via monthly monitoring returns.

Trust Capital Expenditure Control Totals

Identify emerging financial risks within the capital programme and determine corrective action, escalating only matters requiring senior management or executive decision, to ensure the Trust remains within its Capital Departmental Expenditure Limit (CDEL)

Financial Management and investment decisions

Evaluate complex capital business cases, challenge assumptions, assess risks and benefits, and advise senior managers and FIG on preferred options.

Challenge capital project managers, budget holders and senior managers where proposed expenditure, project scope, financial assumptions, forecasts or delivery timescales create financial, affordability or capital-resource risks. Require appropriate corrective action within the post holder's delegated authority and escalate unresolved matters to the appropriate senior management.

Develop financial models and sensitivity analysis to support major capital investment decisions.

Provide recommendations to senior management and the FIG regarding prioritisation, phasing, deferral or acceleration of capital investment where available resources are insufficient to meet all identified requirements.

Maintain Capital Accounting records

Maintain and develop the Trusts Fixed Asset Register (FAR) including the setting up of new assets, and ensuring that the records are complete, up to date and accurate.

Maintain the Trusts right-of-use (leased) asset accounting records ensuring that these reflect the Trusts current lease commitments.

Review all capital schemes and reclassify from assets under construction to in use assets raising and posting journal entries to the financial ledger.

Review all planned disposals and reclassify as assets held for sale.

Account for the disposal of assets in the FAR ensuring all necessary documentation has been completed and approvals obtained. Ensure disposal proceeds, if applicable are received and that the disposal is properly accounted for in the financial ledger and the FAR.

Ensure that the accounting records for fixed assets comply with those set out in the capital accounting manual and International Accounting Standards (IAS) 16, 36 and 38 and IFRS16 and that any changes to the accounting standards are correctly applied.

Responsible for carrying out monthly reconciliation of the Fixed Asset Register to the General Ledger.

Be the primary contact for the Trusts yearly asset verification exercise. Provide inventories of fixed assets to Departmental Managers annually for asset verification purposes and ensure that these are returned and actioned on a timely basis. Provide advice on the impairment of assets and ensure the relevant IAS is applied.

Run depreciation calculations monthly, ensuring that they are correctly calculated and in line with the Trusts depreciation policy before posting to the financial ledger. Responsible for producing and managing forecasting of the depreciation calculations for use in the Trusts financial planning cycle, ensuring the integrity of the data.

Lead on the annual revaluation of the Trusts estate either by a desktop review using indexation or formal full revaluation (minimum five-yearly). Calculate any impairments and movements to and from the revaluation reserve, draft and post the revaluation amounts to the financial ledger as necessary.

Meet Project managers periodically to discuss project progress and the impact of any delays.

Input of monthly fixed asset journals to the finance system to ensure the ledger agrees to the Fixed Asset Register. This will include but is not limited to items such as additions, disposals, depreciation, impairments, indexation, and revaluations.

Input of journals to remove or add values from the Revaluation Reserve and the reconciliation of the Revaluation Reserve to the finance system.

Ensure assets acquired from charitable funds or donations are properly accounted for as such and that the donated income is recorded correctly in the financial ledger.

Reconciliation of capital balance sheet control accounts and reconciliation of any control balances and suspense accounts as directed by the Chief Financial Accountant.

Produce working papers as necessary to support the Trusts reporting requirements.

The post-holder is required to act independently and use own initiative to make changes where there are opportunities to make process improvements in relation to either capital planning, reporting or business cases

Responsible for completing the capital elements of the statutory accounts and associated returns. Prepare clear and accurate working papers for use by External Audit.

Complete capital asset financial information for the monthly NHS returns, annual statutory accounts and financial planning returns ensuring that work is completed on a timely basis so that internal and external reporting deadlines are met.

Lead on liaising with Internal Audit on any internal capital audits and reviews.

Liaise with external audit on any capital queries for the year end statutory accounts.

Other activities

Maintain the Business Case Tracker so that all business cases and authorisation dates are recorded and presented to FIG

Instruct and train other staff in topics where particular skills are held.

Take responsibility for meeting own objectives and of won development needs

Maintains confidentiality and implementing data protection legislation requirements including information governance.

Undertake project work including acting as the Finance Lead as appropriate.

Providing financial management support for capital projects.

Undertake any other duties as directed by the Finance Director which are consistent with the nature and grade of the job.

Communication and working relationships:

Provide authoritative specialist financial advice to Executive Directors, senior managers, capital project leads, budget holders and capital investment governance groups.

Present complex financial analysis, business-case evaluations, accounting judgements, financial risks and recommendations to senior management and governance committees.

Use developed influencing, negotiating and persuasive skills to challenge capital expenditure proposals, financial assumptions and project forecasts where they are inconsistent with Trust financial objectives or NHS requirements.

Please see supporting information of the job description & person specification for full details

Person Specification

Skills and Knowledge

Essential

• Knowledge and experience of financial management of significant capital programmes, including capital resource allocation, affordability assessment, forecasting, expenditure profiling and financial risk management.
• Knowledge of NHS capital controls, planning and statutory reporting.
• Knowledge of NHS capital accounting and financial reporting
• Expert knowledge of NHS capital accounting, capital planning, capital controls and associated statutory and regulatory reporting requirements.
• Detailed knowledge of the application of relevant accounting standards and NHS accounting guidance to complex capital transactions, including IAS 16, IAS 36, IAS 38 and IFRS 16
• Ability to travel between Trust sites

Qualifications

Essential

• Professionally qualified accountant (CIMA, CIPFA, ACA, ACCA or equivalent
• Evidence of continuing professional development relevant to NHS financial management

Experience

Essential

• Significant post-qualification experience in financial management/accountancy, including substantial experience of working in a complex NHS financial environment.
• Experience of complex financial modelling, forecasting and sensitivity analysis
• Experience of providing specialist financial advice and constructive challenge to senior managers.
• Significant experience of computerised accounting systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Ambulance Headquarters

Waterfront Business Park

Brierley Hill

West Midlands

DY5 1LX

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Carry out required vehicle and equipment checks.

Be prepared to work flexibly to ensure patients are moved in a timely, safe and dignified manner

Work within Contract Specific Quality Standards and ensure a high level of customer care (These standards vary from contract to contract and will be available at your base)

Ensure effective communication with the Control Centre, by telephone or electronic means

Transfer patients using equipment and skills specific to individual needs

Provide effective care to patients, appropriate to their requirements using available equipment.

Transport patients safely and considerately this will include pre-planned and ad-hoc journeys.

Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.

Maintain full and accurate records and reports, including Patient Transport Records, Accident Reports, and Incident Reports etc. These may be both paper and electronic.

Ensure vehicles and equipment are kept in states of cleanliness and readiness.

Undertake required training to maintain acceptable standards and quality of care.

Maintain a current valid driving licence.

Adhere to corporate Instructions and Policies, Operational Instructions, Clinical Protocols, Quality Procedures and other verbal or written instructions.

Perform other tasks in keeping with the post as required by supervisory staff and managers.

The above are the core duties and responsibilities. There may be other duties that are required for individual contracts. These will be explained at interview

Person Specification

Qualifications

Essential

• Good standard of Education minimum of 3 GCSEs (or equivalent) at Grade C/4 or above to include English or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust.

Experience

Essential

• Experience of working within a public service or customer care environment.
• Experience of driving a variety of vehicles
• Lifting & Handling (manual handling) experience

Visa Status

Essential

• Must be able to work in the UK without the need for a Visa or Sponsorship

Skills and Knowledge

Essential

• Good communication skills both verbally & in writing
• Full UK manual driving licence showing no more than 3 penalty points

Desirable

• Please state in words which Hub(s) you are interested in (Crewe, Ellesmere Port, Warrington, Macclesfield or Wirral)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Warrington PTS

Unit 4 Eagle Park

Warrington

Cheshire

WA2 8JA

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Operational & Support Services.

To provide an effective contribution to the Depot Make Ready Team function by ensuring that:

Vehicles and equipment are clean andready to meet the stated daily operational requirement with emphasis on

The mechanical condition of the vehicle and its roadworthiness.

The correct scale of stocking of clinical equipment and consumables.

All Make Ready quality standards set by the Trust are met.

The deep cleaning programme for vehicles is coordinated with the vehicle servicing schedule.

Any requests for the operational movement of vehicles and equipment is undertaken.

The buffer store is adequately stocked and refurbished.

Vehicle Maintenance.

To assist Fleet Services in maintaining the operational serviceability of the vehicle fleet by undertaking vehicle inspection and minor running repairs to vehicles.

Operational Response.

To contribute to:

The daily provision of sufficient staff to undertake the Make Ready function.

The provision of an on call capability in support of the Make Ready function.

Health and Safety at Work.

Compliance with HSE requirements in the use of all equipment and materials applicable to the Make Ready function.

Communications.

To ensure effective communications with staff and their representatives. Identify and minimise interpersonal conflict.

Reports

To make reports as directed or as may be required on matters relevant to the Make Ready function such as:

Personal accidents whilst on and off duty.

Injuries sustained whilst at work.

Loss or damage to Service vehicles and equipment.

Abuses of the Service.

Reporting of any hazardous, dangerous or defective equipment, premises or practices.

Effort and Environmental Factors

The pattern of work is unpredictable and interruptions can arise frequently during the shift.

The work takes place in an open garage environment which is susceptible to extreme conditions of temperature.

The physical requirements of the job include lifting and carrying supplies. Physical effort is required to wash vehicles and protective clothing is issued.

The post holder is exposed to unpleasant smells, temperature, weather, bodily fluid on a day to day basis several times a shift.

Additional Duties

Perform such duties of either a higher or lower rank as may be reasonable from time to time.

To ensure adherence to Health and Safety at Work Act.

To ensure adherence to directions as published in Routine Instructions.

To develop oneself within the job and be proactive in identifying own professional development needs.

To contribute towards the development and review of the training needs of own peers and colleagues.

To provide professional advice and assistance in training of Trust employees as appropriate.

Attend any course the Service deems necessary for individual and/or organisational development.

Perform any other reasonable duties as may be assigned from time to time by your Line Manager.

To ensure adherence to the Trusts Disciplinary and Grievance Procedures.

To take part in the Trust's Appraisal Scheme as an appraisee.

To attend meetings and conferences to represent the Trust when requested.

To maintain confidentiality at all times.

To participate in major incidents and relevant exercises as required.

NB. This job description identifies the major aspects of the post, but will be subject to review from time to time in light of the development of the Trust

Person Specification

Experience

Essential

• Experience of stock taking
• Experience of driving a variety of vehicles
• Effective communication skills
• Full UK driving licence including full category C1 entitlement

Visa Status

Essential

• Must be able to work in the UK without the need for sponsorship

Qualifications

Essential

• Good standard of general education minimum of 3 GCSEs (or equivalent) at Grade C or above to include English and Maths or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Warwick Hub

Tournament Fields

Edgehill

CV34 6LG

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Operational & Support Services.

To provide an effective contribution to the Depot Make Ready Team function by ensuring that:

Vehicles and equipment are clean andready to meet the stated daily operational requirement with emphasis on

The mechanical condition of the vehicle and its roadworthiness.

The correct scale of stocking of clinical equipment and consumables.

All Make Ready quality standards set by the Trust are met.

The deep cleaning programme for vehicles is coordinated with the vehicle servicing schedule.

Any requests for the operational movement of vehicles and equipment is undertaken.

The buffer store is adequately stocked and refurbished.

Vehicle Maintenance.

To assist Fleet Services in maintaining the operational serviceability of the vehicle fleet by undertaking vehicle inspection and minor running repairs to vehicles.

Operational Response.

To contribute to:

The daily provision of sufficient staff to undertake the Make Ready function.

The provision of an on call capability in support of the Make Ready function.

Health and Safety at Work.

Compliance with HSE requirements in the use of all equipment and materials applicable to the Make Ready function.

Communications.

To ensure effective communications with staff and their representatives. Identify and minimise interpersonal conflict.

Reports

To make reports as directed or as may be required on matters relevant to the Make Ready function such as:

Personal accidents whilst on and off duty.

Injuries sustained whilst at work.

Loss or damage to Service vehicles and equipment.

Abuses of the Service.

Reporting of any hazardous, dangerous or defective equipment, premises or practices.

Effort and Environmental Factors

The pattern of work is unpredictable and interruptions can arise frequently during the shift.

The work takes place in an open garage environment which is susceptible to extreme conditions of temperature.

The physical requirements of the job include lifting and carrying supplies. Physical effort is required to wash vehicles and protective clothing is issued.

The post holder is exposed to unpleasant smells, temperature, weather, bodily fluid on a day to day basis several times a shift.

Additional Duties

Perform such duties of either a higher or lower rank as may be reasonable from time to time.

To ensure adherence to Health and Safety at Work Act.

To ensure adherence to directions as published in Routine Instructions.

To develop oneself within the job and be proactive in identifying own professional development needs.

To contribute towards the development and review of the training needs of own peers and colleagues.

To provide professional advice and assistance in training of Trust employees as appropriate.

Attend any course the Service deems necessary for individual and/or organisational development.

Perform any other reasonable duties as may be assigned from time to time by your Line Manager.

To ensure adherence to the Trusts Disciplinary and Grievance Procedures.

To take part in the Trust's Appraisal Scheme as an appraisee.

To attend meetings and conferences to represent the Trust when requested.

To maintain confidentiality at all times.

To participate in major incidents and relevant exercises as required.

NB. This job description identifies the major aspects of the post, but will be subject to review from time to time in light of the development of the Trust

Person Specification

Experience

Essential

• Experience of stock taking
• Experience of driving a variety of vehicles
• Effective communication skills
• Full UK driving licence including full category C1 entitlement

Visa Status

Essential

• Must be able to work in the UK without the need for sponsorship

Qualifications

Essential

• Good standard of general education minimum of 3 GCSEs (or equivalent) at Grade C or above to include English and Maths or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Stoke Hub

Forge Lane

Stoke on Trent

ST1 5NP

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Operational & Support Services.

To provide an effective contribution to the Depot Make Ready Team function by ensuring that:

Vehicles and equipment are clean andready to meet the stated daily operational requirement with emphasis on

The mechanical condition of the vehicle and its roadworthiness.

The correct scale of stocking of clinical equipment and consumables.

All Make Ready quality standards set by the Trust are met.

The deep cleaning programme for vehicles is coordinated with the vehicle servicing schedule.

Any requests for the operational movement of vehicles and equipment is undertaken.

The buffer store is adequately stocked and refurbished.

Vehicle Maintenance.

To assist Fleet Services in maintaining the operational serviceability of the vehicle fleet by undertaking vehicle inspection and minor running repairs to vehicles.

Operational Response.

To contribute to:

The daily provision of sufficient staff to undertake the Make Ready function.

The provision of an on call capability in support of the Make Ready function.

Health and Safety at Work.

Compliance with HSE requirements in the use of all equipment and materials applicable to the Make Ready function.

Communications.

To ensure effective communications with staff and their representatives. Identify and minimise interpersonal conflict.

Reports

To make reports as directed or as may be required on matters relevant to the Make Ready function such as:

Personal accidents whilst on and off duty.

Injuries sustained whilst at work.

Loss or damage to Service vehicles and equipment.

Abuses of the Service.

Reporting of any hazardous, dangerous or defective equipment, premises or practices.

Effort and Environmental Factors

The pattern of work is unpredictable and interruptions can arise frequently during the shift.

The work takes place in an open garage environment which is susceptible to extreme conditions of temperature.

The physical requirements of the job include lifting and carrying supplies. Physical effort is required to wash vehicles and protective clothing is issued.

The post holder is exposed to unpleasant smells, temperature, weather, bodily fluid on a day to day basis several times a shift.

Additional Duties

Perform such duties of either a higher or lower rank as may be reasonable from time to time.

To ensure adherence to Health and Safety at Work Act.

To ensure adherence to directions as published in Routine Instructions.

To develop oneself within the job and be proactive in identifying own professional development needs.

To contribute towards the development and review of the training needs of own peers and colleagues.

To provide professional advice and assistance in training of Trust employees as appropriate.

Attend any course the Service deems necessary for individual and/or organisational development.

Perform any other reasonable duties as may be assigned from time to time by your Line Manager.

To ensure adherence to the Trusts Disciplinary and Grievance Procedures.

To take part in the Trust's Appraisal Scheme as an appraisee.

To attend meetings and conferences to represent the Trust when requested.

To maintain confidentiality at all times.

To participate in major incidents and relevant exercises as required.

NB. This job description identifies the major aspects of the post, but will be subject to review from time to time in light of the development of the Trust

Person Specification

Experience

Essential

• Experience of stock taking
• Experience of driving a variety of vehicles
• Effective communication skills
• Full UK driving licence including full category C1 entitlement

Visa Status

Essential

• Must be able to work in the UK without the need for sponsorship

Qualifications

Essential

• Good standard of general education minimum of 3 GCSEs (or equivalent) at Grade C or above to include English and Maths or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Shrewsbury Hub

Mercian Close

Longden Road

Shrewsbury

SY3 9EA

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Carry out required vehicle and equipment checks.

Be prepared to work flexibly to ensure patients are moved in a timely, safe and dignified manner

Work within Contract Specific Quality Standards and ensure a high level of customer care (These standards vary from contract to contract and will be available at your base)

Ensure effective communication with the Control Centre, by telephone or electronic means

Transfer patients using equipment and skills specific to individual needs

Provide effective care to patients, appropriate to their requirements using available equipment.

Transport patients safely and considerately this will include pre-planned and ad-hoc journeys.

Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.

Maintain full and accurate records and reports, including Patient Transport Records, Accident Reports, and Incident Reports etc. These may be both paper and electronic.

Ensure vehicles and equipment are kept in states of cleanliness and readiness.

Undertake required training to maintain acceptable standards and quality of care.

Maintain a current valid driving licence.

Adhere to corporate Instructions and Policies, Operational Instructions, Clinical Protocols, Quality Procedures and other verbal or written instructions.

Perform other tasks in keeping with the post as required by supervisory staff and managers

The above are the core duties and responsibilities. There may be other duties that are required for individual contracts. These will be explained at interview

Person Specification

Qualifications

Essential

• A good standard of education with a minimum of 5 GCSEs at Grade C/4 or above (or the equivalent of) including numeracy and literacy OR successfully completed the NEPTS Apprenticeship including numeracy and literacy / NVQ 2 Care qualification including numeracy and literacy
• Must be willing to undergo training necessary to fulfil the duties of the post
• Ability to manage own studying/training

Experience

Essential

• Extensive Patient Care experience
• Experience of driving a variety of vehicles
• Lifting & Handling experience

Qualification Certificates

Essential

• Able to provide certificates to evidence all qualifications listed within the application form. PLEASE NOTE THAT PROVISIONAL STATEMENTS OF RESULTS OR NON-CERTIFIED STATEMENT OF RESULTS ARE NOT ACCEPTABLE

Skills and Knowledge

Essential

• Ability to take clinical responsibility when necessary
• Ability to undertake manual handling of patients/equipment as required
• Organisational skills
• Ability to conduct rapid risk assessments when required
• Excellent verbal and written communication skills
• Full (manual) UK driving licence showing no more than 3 penalty points

Desirable

• Please state in words which site(s) you wish to be considered for (Crewe, Wirral, Ellesmere Port, Macclesfield or Warrington)

Visa Status

Essential

• Must be able to work in the UK without the need for a Visa or Sponsorship

Desirable

• Please state in words the location(s) you would like to work from if successful (Warrington, Crewe, Macclesfield, Wirral or Ellesmere Port)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Warrington PTS

Unit 4 Eagle Park

Warrington

Cheshire

WA2 8JA

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Carry out required vehicle and equipment checks.

Be prepared to work flexibly to ensure patients are moved in a timely, safe and dignified manner

Work within Contract Specific Quality Standards and ensure a high level of customer care (These standards vary from contract to contract and will be available at your base)

Ensure effective communication with the Control Centre, by telephone or electronic means

Transfer patients using equipment and skills specific to individual needs

Provide effective care to patients, appropriate to their requirements using available equipment.

Transport patients safely and considerately this will include pre-planned and ad-hoc journeys.

Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.

Maintain full and accurate records and reports, including Patient Transport Records, Accident Reports, and Incident Reports etc. These may be both paper and electronic.

Ensure vehicles and equipment are kept in states of cleanliness and readiness.

Undertake required training to maintain acceptable standards and quality of care.

Maintain a current valid driving licence.

Adhere to corporate Instructions and Policies, Operational Instructions, Clinical Protocols, Quality Procedures and other verbal or written instructions.

Perform other tasks in keeping with the post as required by supervisory staff and managers.

The above are the core duties and responsibilities. There may be other duties that are required for individual contracts. These will be explained at interview

Person Specification

Qualifications

Essential

• Good standard of Education minimum of 3 GCSEs (or equivalent) at Grade C/4 or above to include English or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust.

Experience

Essential

• Experience of working within a public service or customer care environment.
• Experience of driving a variety of vehicles
• Lifting & Handling (manual handling) experience

Visa Status

Essential

• Must be able to work in the UK without the need for a Visa or Sponsorship

Skills and Knowledge

Essential

• Good communication skills both verbally & in writing
• Full UK manual driving licence showing no more than 3 penalty points

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Frankley PTS

Frankley Industrial Estate

Tay Road

Frankley

Birmingham

B45 0LD

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Operate communications and information systems to receive and make calls to/from patients, commissioners, healthcare professionals and WMAS operational staff taking patient demographics and a full presenting history.

Inputting details of bookings by telephone/fax/electronically from customer units/staff and transport enquiries from Healthcare Professionals and the general public applicable to the Trust Contracts.

Ensure the effective deployment of resources to meet contractual requirements, co-ordinating the work of others as required.

Make outbound calls to other professionals and the general public adhering to working practices and protocols. These include: contacting relatives; querying other professionals; communicating with hospitals; arranging breakdown recovery for ambulances and reporting incidents to other emergency services.

Support the achievement of agreed National and Trust standards of service.

In conjunction with first line management ensure that patient movement is co-ordinated and that a dialogue exists between local Operational Staff and/or Liaison Assistants and the Control Centre to maximise the effective use of available resources.

Report to first line management on the performance of operational staff in the delivery of the Service.

Through the process of planning/control, allocate and re-assign where necessary journeys to operational staff working for the Non-Emergency Service using a high-level of organisational skill.

Receive and process sickness and fitness notifications from all Operational and Control staff.

Handle calls from Drivers regarding their work and shift arrangements.

Ensure that those areas of service provision under their control or jurisdiction conform to the WMAS Quality Procedures, Data Protection Act and Caldicott Guidelines.

Assist first line management in ensuring the effective deployment of operational resources such as Voluntary Car Drivers and all other sub-contractors to support the Trust Non-Emergency Contracts.

Attend training courses, which are required to maintain professional knowledge and keep up to date with changing procedures and protocols.

Train new Call Takers on the telephone and computer system.

Identify and report IT related problems on computer software and workstations.

Undertake administration duties when required, including filing, faxing and photocopying.

Any other duties consistent with role

Person Specification

Visa Status

Essential

• Must be able to work in the UK without the need for a Visa or Sponsorship

Experience

Essential

• Recent extensive Customer Care experience
• Working as part of a team co-ordinating the work of others
• Previous experience of working in a Control Centre environment or equivalent
• Experience of pressurised working environment

Qualifications

Essential

• Minimum 5 GCSEs at Grade C/4 or above including English or equivalent
• Successful completion of entrance assessments
• Willing to undertake required in-house training
• Completion of the Educare Training Programme within six months of commencing with the Trust

Skills and Knowledge

Essential

• Advanced Keyboard skills
• Computer literate
• Excellent communication skills, empathetic, tactful and diplomatic
• The ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with callers.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Warrington PTS

Unit 4 Eagle Park

Warrington

Cheshire

WA2 8JA

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Carry out required vehicle and equipment checks.

Be prepared to work flexibly to ensure patients are moved in a timely, safe and dignified manner

Work within Contract Specific Quality Standards and ensure a high level of customer care (These standards vary from contract to contract and will be available at your base)

Ensure effective communication with the Control Centre, by telephone or electronic means

Transfer patients using equipment and skills specific to individual needs

Provide effective care to patients, appropriate to their requirements using available equipment.

Transport patients safely and considerately this will include pre-planned and ad-hoc journeys.

Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.

Maintain full and accurate records and reports, including Patient Transport Records, Accident Reports, and Incident Reports etc. These may be both paper and electronic.

Ensure vehicles and equipment are kept in states of cleanliness and readiness.

Undertake required training to maintain acceptable standards and quality of care.

Maintain a current valid driving licence.

Adhere to corporate Instructions and Policies, Operational Instructions, Clinical Protocols, Quality Procedures and other verbal or written instructions.

Perform other tasks in keeping with the post as required by supervisory staff and managers.

The above are the core duties and responsibilities. There may be other duties that are required for individual contracts. These will be explained at interview

Person Specification

Base Location

Desirable

• Please state in words the location(s) you wish to be considered for (Wolverhampton, Gravelly or Sandwell)

Qualifications

Essential

• Good standard of Education minimum of 3 GCSEs (or equivalent) at Grade C/4 or above to include English or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust.

Experience

Essential

• Experience of working within a public service or customer care environment.
• Experience of driving a variety of vehicles
• Lifting & Handling (manual handling) experience

Visa Status

Essential

• Must be able to work in the UK without the need for a Visa or Sponsorship

Skills and Knowledge

Essential

• Good communication skills both verbally & in writing
• Full UK manual driving licence showing no more than 3 penalty points

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Sandwell PTS

Kelvin Way

West Bromwich

B70 7TP

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Operational & Support Services.

To provide an effective contribution to the Depot Make Ready Team function by ensuring that:

Vehicles and equipment are clean andready to meet the stated daily operational requirement with emphasis on

The mechanical condition of the vehicle and its roadworthiness.

The correct scale of stocking of clinical equipment and consumables.

All Make Ready quality standards set by the Trust are met.

The deep cleaning programme for vehicles is coordinated with the vehicle servicing schedule.

Any requests for the operational movement of vehicles and equipment is undertaken.

The buffer store is adequately stocked and refurbished.

Vehicle Maintenance.

To assist Fleet Services in maintaining the operational serviceability of the vehicle fleet by undertaking vehicle inspection and minor running repairs to vehicles.

Operational Response.

To contribute to:

The daily provision of sufficient staff to undertake the Make Ready function.

The provision of an on call capability in support of the Make Ready function.

Health and Safety at Work.

Compliance with HSE requirements in the use of all equipment and materials applicable to the Make Ready function.

Communications.

To ensure effective communications with staff and their representatives. Identify and minimise interpersonal conflict.

Reports

To make reports as directed or as may be required on matters relevant to the Make Ready function such as:

Personal accidents whilst on and off duty.

Injuries sustained whilst at work.

Loss or damage to Service vehicles and equipment.

Abuses of the Service.

Reporting of any hazardous, dangerous or defective equipment, premises or practices.

Effort and Environmental Factors

The pattern of work is unpredictable and interruptions can arise frequently during the shift.

The work takes place in an open garage environment which is susceptible to extreme conditions of temperature.

The physical requirements of the job include lifting and carrying supplies. Physical effort is required to wash vehicles and protective clothing is issued.

The post holder is exposed to unpleasant smells, temperature, weather, bodily fluid on a day to day basis several times a shift.

Additional Duties

Perform such duties of either a higher or lower rank as may be reasonable from time to time.

To ensure adherence to Health and Safety at Work Act.

To ensure adherence to directions as published in Routine Instructions.

To develop oneself within the job and be proactive in identifying own professional development needs.

To contribute towards the development and review of the training needs of own peers and colleagues.

To provide professional advice and assistance in training of Trust employees as appropriate.

Attend any course the Service deems necessary for individual and/or organisational development.

Perform any other reasonable duties as may be assigned from time to time by your Line Manager.

To ensure adherence to the Trusts Disciplinary and Grievance Procedures.

To take part in the Trust's Appraisal Scheme as an appraisee.

To attend meetings and conferences to represent the Trust when requested.

To maintain confidentiality at all times.

To participate in major incidents and relevant exercises as required.

NB. This job description identifies the major aspects of the post, but will be subject to review from time to time in light of the development of the Trust

Person Specification

Experience

Essential

• Experience of stock taking
• Experience of driving a variety of vehicles
• Effective communication skills
• Full UK driving licence including full or provisional category C1 entitlement at point of application

Visa Status

Essential

• Must be able to work in the UK without the need for sponsorship

Qualifications

Essential

• Good standard of general education minimum of 3 GCSEs (or equivalent) at Grade C or above to include English and Maths or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Shrewsbury Hub

Mercian Close

Longden Road

Shrewsbury

SY3 9EA

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Operational & Support Services.

To provide an effective contribution to the Depot Make Ready Team function by ensuring that:

Vehicles and equipment are clean andready to meet the stated daily operational requirement with emphasis on

The mechanical condition of the vehicle and its roadworthiness.

The correct scale of stocking of clinical equipment and consumables.

All Make Ready quality standards set by the Trust are met.

The deep cleaning programme for vehicles is coordinated with the vehicle servicing schedule.

Any requests for the operational movement of vehicles and equipment is undertaken.

The buffer store is adequately stocked and refurbished.

Vehicle Maintenance.

To assist Fleet Services in maintaining the operational serviceability of the vehicle fleet by undertaking vehicle inspection and minor running repairs to vehicles.

Operational Response.

To contribute to:

The daily provision of sufficient staff to undertake the Make Ready function.

The provision of an on call capability in support of the Make Ready function.

Health and Safety at Work.

Compliance with HSE requirements in the use of all equipment and materials applicable to the Make Ready function.

Communications.

To ensure effective communications with staff and their representatives. Identify and minimise interpersonal conflict.

Reports

To make reports as directed or as may be required on matters relevant to the Make Ready function such as:

Personal accidents whilst on and off duty.

Injuries sustained whilst at work.

Loss or damage to Service vehicles and equipment.

Abuses of the Service.

Reporting of any hazardous, dangerous or defective equipment, premises or practices.

Effort and Environmental Factors

The pattern of work is unpredictable and interruptions can arise frequently during the shift.

The work takes place in an open garage environment which is susceptible to extreme conditions of temperature.

The physical requirements of the job include lifting and carrying supplies. Physical effort is required to wash vehicles and protective clothing is issued.

The post holder is exposed to unpleasant smells, temperature, weather, bodily fluid on a day to day basis several times a shift.

Additional Duties

Perform such duties of either a higher or lower rank as may be reasonable from time to time.

To ensure adherence to Health and Safety at Work Act.

To ensure adherence to directions as published in Routine Instructions.

To develop oneself within the job and be proactive in identifying own professional development needs.

To contribute towards the development and review of the training needs of own peers and colleagues.

To provide professional advice and assistance in training of Trust employees as appropriate.

Attend any course the Service deems necessary for individual and/or organisational development.

Perform any other reasonable duties as may be assigned from time to time by your Line Manager.

To ensure adherence to the Trusts Disciplinary and Grievance Procedures.

To take part in the Trust's Appraisal Scheme as an appraisee.

To attend meetings and conferences to represent the Trust when requested.

To maintain confidentiality at all times.

To participate in major incidents and relevant exercises as required.

NB. This job description identifies the major aspects of the post, but will be subject to review from time to time in light of the development of the Trust

Person Specification

Experience

Essential

• Experience of stock taking
• Experience of driving a variety of vehicles
• Effective communication skills
• Full UK driving licence including full category C1 entitlement

Visa Status

Essential

• Must be able to work in the UK without the need for sponsorship

Qualifications

Essential

• Good standard of general education minimum of 3 GCSEs (or equivalent) at Grade C or above to include English and Maths or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Staffordshire Hub

Unit 2 Tollgate Drive

Tollgate Industrial Estate

Tollgate, Staffordshire

ST16 3HS

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Assist and support the Head of IT Delivery and other team members in the delivery of Trust IT Infrastructure Policies and long-term IT Infrastructure Strategic Plan, to ensure a seamless and consistent delivery of IT Services.

Assist in the translation of Trust strategic objectives and policy decisions into operational activity and provide feedback to ensure continuous quality improvements.

Maintain awareness of developing standards and innovations in the area of IT infrastructure landscape, and ensure the trust exploit opportunities as necessary to deliver optimal and cost-effective patient care.

Act as an authority and provide specialist knowledge on IT cloud base server architecture for the Trust and ensure delivery of associated IT systems and services.

Input to the IM&T Strategy for security. Developing, structuring and scheduling strategic plans and delivery thereof.

Work with stakeholders to ensure clear definition and agreement of service. In particular, with relation to possible downtime during patch management. Ensure these services are delivered and possible downtime communicated as necessary.

Conduct and analyses risk assessments as appropriate and advise the Trust on IT system errors or security concerns / breaches. Ensure IT Infrastructure risks are clearly identified, recorded, communicated and managed appropriately.

When required, liaise with external/third parties to ensure the Trusts IT Infrastructure is not compromised. With relevance to external systems or services being connected to the Trusts network.

Provide guidance and advice as required or requested by other departments on the procurement of new solutions, systems or services to ensure they comply with the Trusts IT Strategic direction and 5-year IT plan.

Work with the Internal specialist teams and Heads of IT Services to ensure the IT systems and services are affordable and cost effective.

To contribute to the overall development of the Trust, identifying present and future opportunities, threats and risks in the environment.

Promote effective use of IT systems and services, developing IT infrastructure awareness and promoting a culture of cloud first server adoption.

Be responsible for managing and maintaining the various highly complex IT systems and services, as well as advising on future technologies, research and development.

To provide agreed management reports on areas of responsibility as agreed with the Head of IT Delivery.

Participate in continued professional development, training and courses as identified ensuring skills and knowledge are kept current.

Provide technical and non-technical guidance on the effective use of Trust IT Services to staff, as well as helping to resolve complex IM&T queries; in addition to this the postholder will also promote the use of IT department Policies & IT awareness programs.

Identify knowledge gaps, develop and promote an IT Cloud first awareness program in conjunction with other departments as required.

Identify and develop quality measures to ensure the highest levels of service delivery is achieved.

Carry out projects pertinent to the work of the Trust producing management information, reports and recommendations.

Participate in the development and implementation of highly complex audit and compliance evaluation techniques and processing, ensuring the highest quality delivery of Trust Services.

Conduct vulnerability assessments and other associated activities as appropriate within the Trust to Identify, remediate and mitigate risks to the Trust.

Liaise with NHS England, NCSC and other relevant bodies as

required ensuring IT Security advisories, directives and notifications are actioned and logged. This includes but is not limited to CareCERT, CiSP, vendor and other specialist threat intelligence feeds.

Ensure all systems and applications where applicable are kept up to date and are encompassed in the patch management routine as detailed in the patch management policy.

Assist with developing and maintaining an Incident Response plan and Computer Emergency Response Team in relation to severe IT Security incidents.

Take part in activities that lead to personal and/or team growth. Attend supervision and appraisal sessions with the Line Manager. Take a lead in identifying own development needs.

Lead on investigating IT Infrastructure issues, liaising with other staff and departments or external/third parties as appropriate.

The post holder is expected to work with the minimum of supervision and may be expected to deal with other duties appropriate to their level and post.

Travel to other Trust sites maybe required on an ad-hoc basis, therefore your own vehicle and a full clean UK drivers' licence is required. Mileage expense is available where appropriate for Trust business.

Assume wider responsibilities as assigned by the Head of IT Delivery

Person Specification

Qualifications

Essential

• Post Graduate Degree within an IT field or equivalent Vocational qualifications or experience.
• Recognized IT Server Qualifications (eg. Microsoft, AWS,).
• Recent evidence of continuing professional development.

Experience

Essential

• Extensive IT Experience, a significant portion of which in a senior IT role, with a proven track record of successful project delivery.

Skills and Knowledge

Essential

• Full UK driving licence
• In-depth knowledge of Microsoft on premise and cloud-based server infrastructure Azure SaS and PaAS.
• In-depth knowledge of Microsoft cloud based single tenanted office 365 infrastructure.
• In depth Knowledge of Windows Server 2019 and above Group Policy.
• SCCM SCOM InTune Entra Hybrid management.
• Knowledge of HP and Dell Hyper Converged Infrastructure
• Knowledge of HP Synergy and 3Par Technologies
• Knowledge of Dell Isilon Technology
• Knowledge of networking Principles underpinning Server infrastructure. knowledge on cyber threats such as Ransomware & mitigation of.
• Experience of implementation and testing of organisational Disaster Recovery planning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Ambulance Headquarters

Waterfront Business Park

Brierley Hill

West Midlands

DY5 1LX

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

To provide high standard vehicle servicing and repairs to vehicles, specialist ambulance equipment, both owned & leased, operated by the Trust. Ensuring that all repairs meet trust policy. Pre inspect vehicles for M.O.T and rectify any defects. Carry out minor accident repairs. All work to be completed within a timely and cost effective manner.

Plan and prioritise daily workloads, to ensure maximum vehicle availability. Carry out scheduled and unplanned maintenance (due to vehicle breakdowns and defects). Working alone or as part of a team to meet time pressure deadlines.

Emergency Vehicle Engineers are expected to communicate the necessary required parts for completion of a cost effective and prompt repair. Communication, via the line manager, stores persons or external parts suppliers. Authorised to approve and raise purchase orders up to £350.00p. Responsible for the re-ordering of spares, stock and the upkeep of stock records using the Fleet Department Fleetwave computer software system.

To accept delivery of any parts and sign for invoices and delivery in the event that there is no Line Manager or Parts Personnel on site to sign for the goods.

Regularly update and complete all necessary documentation relating to each job carried out. Accurately producing vehicle records of maintenance on the fleet management system. Producing job cards, entering hours worked, parts used and closing job cards in accordance with workshop procedures. This work is completed primarily using Fleetwave on desktop or Ipad trust devices.

Effective communication to maintain professional, effective working relationships with colleagues, all trust staff and external agencies. Ability to communicate technical terminology to both skilled and non-skilled persons. The role requires negotiation and persuasive skills in order to provide guidance to Ambulance personnel who may be carrying out daily vehicle checks or have questions relating to vehicle defects and safety.

Maintain a high level of communication with warranty companies, externally contracted garages and body shops abiding by the Trusts policies, using email, telephone or face to face interactions.

Responsible for maintaining compliance of safe working practices within the workshop environment. Including Health and Safety, Fire Regulations, COSHH and current EV regulations. Reporting any concerns, near misses and breaches of regulations to the Area Workshop Manager, Chargehand or the trusts Incident Reporting system. Ensure correct disposal of environmentally hazardous waste, in line with current legislation. Risk of exposure to chemicals, fumes and other particles, and working in confined spaces.

Must be able to diagnose and assess a range of different vehicles with varying degrees of complexity due to design. The role requires the use of specialist electronic diagnostic equipment and diagnostic software used frequently to identify complex faults within specialist ambulance vehicles and equipment.

The job is often mentally demanding due to technical problem solving and requires a high degree of concentration to undertake proficient repairs. Due to the complexity of modern vehicle systems and associated complex technical data, along with the integration of specialist vehicle equipment.

A high level of dexterity and accuracy will be required to diagnose and repair systems using specialist tools, with the addition of, at times, confined access. Precision work may include use of soldering irons, fine screw drivers, multimeters and borescopes.

Use professional knowledge and judgement to fault diagnose and recommend the most appropriate outcome. The ability to work without supervision and make decisions regarding vehicles or equipment is essential. Engineers will autonomously remove defective vehicles and equipment, rectify faults and return them to operational service.

Recognise that recurring faults on vehicles need to be highlighted and linked with research and development initiatives collated by the fleet support engineer.

Undertake bespoke fabrication work to specialist vehicles, parts and equipment that is no longer available and their associated fittings. With the use of welding and various chemical and mechanical processes. Undertake modifications to vehicles and ambulance specialist equipment as and when required.

Must be fully conversant with the operation and use of the following equipment and machinery, includes:

MIG Welder, Cutting and Grinding Equipment, Tyre Machine and Balancer, Four and Two Poster Lifts, Vehicle Parts Press, Non-flame Induction Heating Torch, Air Conditioning, Axle Stands, Pneumatic and Electric Tools and Electrical Diagnostic Equipment and Computer Systems.

Service and repair of internal coachwork, such as equipment storage, cupboards, vehicle doors, fixings and trims, handles, runners, steps, specialised seating, hydraulic gas struts, saloon water leaks and high voltage strobe lights. Repair of ambulance electrical systems: specialist power management systems and power supplies to various specialist ambulance equipment

Service and repair of specialist ambulance equipment. These include: Stretchers, carry chairs, scoops, auxiliary heaters, air con systems, air/hydraulic suspension units.

Manual handling requirements allow for the manoeuvre and lifting of heavy and large vehicle parts, which are often heavier than 15kg without the use of specialist equipment, whilst working within manual handling safety procedures.

Undertake the fitting and inspection of tyres in line with the Trusts Policy. Knowledge of TPMS (Tyre Pressure Monitoring System) for service, inspection and programming.

Where instructed, undertake appropriate commission or decommission of vehicles for operational use. Fitting or removal of livery, internal equipment, light bars and ancillary components. Demonstration of a high level of auto electrical awareness and related technical ability is required.

Arrange appointments and pre-inspect vehicles for DVSA testing, as per the Ministry of Transport Testers manual. Collect and deliver vehicles to the MOT testing stations as well as other independent garages and alternate Ambulance Hubs, when required.

Travel to and work from workshops within the WMAS area, for relief/cover, as & when required. Responsible for visiting all Trust sites on a daily basis, as directed by the chargehand/Area Workshop Manager, for the purpose of rectifying any vehicle faults.

Attend the scene of vehicle breakdowns to undertake repairs and enable the return of vehicles to workshops. This may include attending motorways and rural settings, working in all weather conditions.

Will take responsibility for the allocated repair of vehicles to a recognised technical standard and approve their roadworthy condition, post repair, by road testing.

All individuals have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that the Trusts health and safety policies and procedures are complied with to maintain a safe working environment for visitors and employees. All staff have a duty to protect their own health and safety and that of other persons who may be affected by their acts or omissions. To report any building or equipment defects using the Trusts reporting mechanism.

The Post-holder will be required to attend training courses, either externally or internally to continue their professional development and competency within a specialist field. The service also offers staff the opportunity of personal development plans, within the knowledge and skills framework of the NHS.

The post-holder is required to have specialist knowledge across a wide range of practices and procedures in relation to vehicle engine and vehicle body manufacturers, including engine, brakes, suspension, electrics, blue, lights, sirens, dispatch, heaters, communications, and control units.

Will be required to impart knowledge and provide assistance to enable the development of other employees when required. Provide peer to peer training within the department following short courses, where a train the trainer approach has been taken.

Supervision of Fleet Apprentices, Contractors and new Fleet Department Employees. Overseeing their work and providing advice and guidance on a day to day basis.

Provide training and mentorship to Fleet Apprentices in all aspects of practical and technical competencies. The ability to pass on knowledge and experience to support their development to a recognised educational standard within the automotive industry.

Be flexible within working hours, covering weekend working.

The post holder may be asked, where appropriate to stand in for the Charge Hand on a short term basis for annual leave or sickness cover. This would include having to take on a range of tasks designated around vehicle repair prioritisation and allocated throughput

Person Specification

Qualifications

Essential

• Fully recognised apprenticeship e.g. Motor Vehicle Maintenance and Repair or equivalent experience
• NVQ level 3 or City and Guilds level 3.
• Post qualification training and knowledge to include: Electrical Systems / Suspension Units / Service Vehicle Ancillary Equipment / Diagnostic Equipment / Manufacturer Specific Vehicle Training / Vehicle Bodybuilder

Skills and Knowledge

Essential

• Knowledge of Health and Safety at work/ COSHH/ I,P&C
• Ability to work unsupervised
• To have comprehensive knowledge of vehicle electrical systems including modern vehicle electronic management, and of computer based workshop diagnostic equipment
• Certified training on hybrid and fully electric vehicles
• Ability to work under pressure to time critical deadlines
• Full UK Driving Licence plus full or provisional category C1 entitlement at point of application (must be willing to obtain full C1 entitlement within 6 months of employment)

Experience

Essential

• Experience in a motor vehicle repair and servicing role
• (equivalent to a minimum of 4 years including apprenticeship period)
• Experience of working on a range of vehicles to include specialised fleet
• Automotive electrics

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

West Midlands Ambulance Service University NHS Foundation Trust

Sandwell HUB

Shidas Lane

Oldbury

B69 2GR

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Responsible for the receipt and processing of urgent & emergency calls from the general public. Analysing a patients condition and situation to obtain an appropriate NHS Pathways category and relevant response. Alternatively your call will be processed where no response is required.

Ensure that the Call Connect response targets are met with accuracy and efficiency to the highest standards possible.

Responsible for the receipt and processing urgent & emergency response calls from other emergency services, medical staff and other professional bodies. Processing the calls under appropriate NHS Pathways category and protocols to obtain the correct end disposition.

Responsible for the receipt, processing and taking necessary action for misdirected calls from the operator for other emergency services or for third party callers who require an ambulance in another area.

Responsible for the receipt and processing specialised emergency calls such as: Birmingham International Airport, Air Operations, Prison, bomb incidents, police RVP, chemical incidents and a major incident.

While processing a call responsible to assess a patients condition while they wait for an appropriate response, giving life saving first aid advice where appropriate. Advice given includes but is not limited to: CPR (cardiac pulmonary resuscitation), childbirth, haemorrhage control, airway maintenance, choking, convulsion, burns, flushing chemicals and amputations.

While processing a call, responsible to identify any scene safety issues and take appropriate action in cases of entrapments, assaults, chemical incidents, industrial incidents, violent, intoxicated and psychiatric patients. To reassure patients who have mental health problems or who are vulnerable. To update controller and ambulance crews with relevant changes.

Processing requests for an emergency ambulance by operating a computerised system and in the event of computer failure a manual system using operational and Pathways guidelines.

To work at the alternative control room as well as the existing control room in the event of computer and telephone failure or as required by management.

Responsible for the receipt and processing routine urgent removal calls from medically trained staff and social workers. To arrange ambulance transport using working practices, hospital contracts and procedure guidelines for hospital admissions, hospital transfers, neonatal transfers, hospice admissions and discharges, final journey discharges, mental health admissions and patient transport services. To triage doctors admissions and upgrade life threatening conditions. To refer non-routine requests to the supervisor or Duty Officer.

Responsible for the receipt and processing general enquiry calls from the general public, ambulance crews, other emergency services, medical staff and other professional bodies. To process these calls using set protocols and working practices. These calls include: doctor visits; patients death confirmation details; case enquires; request from police for tapes; liaising between ambulance crews and the controller; answering press enquiries. Referring non-routine enquires to the Supervisor, Press Officer, Logistics Manager and Duty Officer.

Responsible for making outbound calls to other professional and the general public adhering to working practices and protocols. These include: re-contacting callers to check on a patients address and condition; contacting relatives with sensitive information; querying other professionals; alerting hospitals; arranging breakdown recovery for ambulances; out of hours mortuary; information from poison control; midwifes for home birth; reporting incidents to other emergency services; contacting telephone service providers; and paging medics.

Attend any training courses, which are required for the job. To undertake ongoing training and development to supervisor, responder desk and divisional controller. To keep up to date with changing procedures and protocols.

If necessary appear in court and give evidence about a taken telephone call.

To pass information to the Locality/Trust PR Officers in accordance with the SOPs as agreed with managers.

Demonstrating own duties to visitors. Represent the West Midlands Ambulance service in mock exercises and demonstrations.

Participate in trials relating to the job when necessary.

Adheres to Data Protection Act, Caldicott Guidelines, Health and Safety, Quality Management Systems and West Midlands Ambulance Service NHS code of conduct and general procedures.

Identifies and reports IT related problems on computer software and workstations.

Perform any other reasonable duties, of either a higher or lower rank, as may be assigned from time to time by your Line Manager

Person Specification

Qualifications

Essential

• Minimum of 5 GCSEs at Grade C or above including English (or equivalent) - evidence will be required of qualifications
• Must be willing to commit to 4 weeks full time training plus 2 weeks of full time mentoring

Skills and Knowledge

Essential

• Excellent communication skills with the ability to adapt and communicate effectively with callers who may be abusive, elderly, children, severely distressed, have language difficulties, etc
• Ability to work a range of shifts including days, lates, evenings, weekends, bank holidays

Experience

Essential

• Customer service experience
• Ability to work in a pressurised environment

Visa Status

Essential

• Must be able to work in the UK without the need for sponsorship

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Ambulance Headquarters

Waterfront Business Park

Brierley Hill

West Midlands

DY5 1LX

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Responsible for the receipt and processing of urgent & emergency calls from the general public. Analysing a patients condition and situation to obtain an appropriate NHS Pathways category and relevant response. Alternatively your call will be processed where no response is required.

Ensure that the Call Connect response targets are met with accuracy and efficiency to the highest standards possible.

Responsible for the receipt and processing urgent & emergency response calls from other emergency services, medical staff and other professional bodies. Processing the calls under appropriate NHS Pathways category and protocols to obtain the correct end disposition.

Responsible for the receipt, processing and taking necessary action for misdirected calls from the operator for other emergency services or for third party callers who require an ambulance in another area.

Responsible for the receipt and processing specialised emergency calls such as: Birmingham International Airport, Air Operations, Prison, bomb incidents, police RVP, chemical incidents and a major incident.

While processing a call responsible to assess a patients condition while they wait for an appropriate response, giving life saving first aid advice where appropriate. Advice given includes but is not limited to: CPR (cardiac pulmonary resuscitation), childbirth, haemorrhage control, airway maintenance, choking, convulsion, burns, flushing chemicals and amputations.

While processing a call, responsible to identify any scene safety issues and take appropriate action in cases of entrapments, assaults, chemical incidents, industrial incidents, violent, intoxicated and psychiatric patients. To reassure patients who have mental health problems or who are vulnerable. To update controller and ambulance crews with relevant changes.

Processing requests for an emergency ambulance by operating a computerised system and in the event of computer failure a manual system using operational and Pathways guidelines.

To work at the alternative control room as well as the existing control room in the event of computer and telephone failure or as required by management.

Responsible for the receipt and processing routine urgent removal calls from medically trained staff and social workers. To arrange ambulance transport using working practices, hospital contracts and procedure guidelines for hospital admissions, hospital transfers, neonatal transfers, hospice admissions and discharges, final journey discharges, mental health admissions and patient transport services. To triage doctors admissions and upgrade life threatening conditions. To refer non-routine requests to the supervisor or Duty Officer.

Responsible for the receipt and processing general enquiry calls from the general public, ambulance crews, other emergency services, medical staff and other professional bodies. To process these calls using set protocols and working practices. These calls include: doctor visits; patients death confirmation details; case enquires; request from police for tapes; liaising between ambulance crews and the controller; answering press enquiries. Referring non-routine enquires to the Supervisor, Press Officer, Logistics Manager and Duty Officer.

Responsible for making outbound calls to other professional and the general public adhering to working practices and protocols. These include: re-contacting callers to check on a patients address and condition; contacting relatives with sensitive information; querying other professionals; alerting hospitals; arranging breakdown recovery for ambulances; out of hours mortuary; information from poison control; midwifes for home birth; reporting incidents to other emergency services; contacting telephone service providers; and paging medics.

Attend any training courses, which are required for the job. To undertake ongoing training and development to supervisor, responder desk and divisional controller. To keep up to date with changing procedures and protocols.

If necessary appear in court and give evidence about a taken telephone call.

To pass information to the Locality/Trust PR Officers in accordance with the SOPs as agreed with managers.

Demonstrating own duties to visitors. Represent the West Midlands Ambulance service in mock exercises and demonstrations.

Participate in trials relating to the job when necessary.

Adheres to Data Protection Act, Caldicott Guidelines, Health and Safety, Quality Management Systems and West Midlands Ambulance Service NHS code of conduct and general procedures.

Identifies and reports IT related problems on computer software and workstations.

Perform any other reasonable duties, of either a higher or lower rank, as may be assigned from time to time by your Line Manager

Person Specification

Qualifications

Essential

• Minimum of 5 GCSEs at Grade C or above including English (or equivalent) - evidence will be required of qualifications
• Must be willing to commit to 4 weeks full time training plus 2 weeks of full time mentoring

Skills and Knowledge

Essential

• Excellent communication skills with the ability to adapt and communicate effectively with callers who may be abusive, elderly, children, severely distressed, have language difficulties, etc
• Ability to work a range of shifts including days, lates, evenings, weekends, bank holidays

Experience

Essential

• Customer service experience
• Ability to work in a pressurised environment

Visa Status

Essential

• Must be able to work in the UK without the need for sponsorship

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Staffordshire EOC

Tollgate Drive

Tollgate Industrial Estate

Tollgate, Staffordshire

ST16 3HS

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)