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Woodbank Surgery

Receptionist

Woodbank Surgery View all jobs

North East England

Permanent

Admin and Clerical

GBP 0 - 12 per year

Posted 11 day(s) ago

Reference: 2354011

Job summary

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

Main duties of the job

Medical receptionist with a flexible approach to working environment. To provide an efficient service at the point of reception together with a full and comprehensive range of clerical services to the Practice.

Please see full Job Description attached

About us

The post holder is part of a team of staff providing the practices front-of-house service and administrative/secretarial duties; including welcoming patients and visitors, understanding and interpreting patients needs, resolving queries where possible or signposting patients to the appropriate service or appointment.

The team must provide a responsive, courteous, calm and efficient service at all times, to enable and support patient care. The team has to respond to circumstances and a positive and flexible approach is required.

The post holder will report to the Deputy Manager.

Details

Date posted

21 September 2026

Pay scheme

Other

Salary

£12.71 an hour WTE

Contract

Permanent

Working pattern

Part-time

Reference number

A0065-26-0017

Job locations

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Job description

Job responsibilities

Woodbank Surgery

JOB DESCRIPTION

Medical Receptionist / Administrator

JOB SUMMARY

The post holder is part of a team of staff providing the practices front-of-house service and administrative/secretarial duties; including welcoming patients and visitors, understanding and interpreting patients needs, resolving queries where possible or signposting patients to the appropriate service or appointment.

The team must provide a responsive, courteous, calm and efficient service at all times, to enable and support patient care. The team has to respond to circumstances and a positive and flexible approach is required.

The post holder will report to the Deputy Manager.

JOB DESCRIPTION - Duties and responsibilities

The following is not an exhaustive list of duties, but is indicative of the work that will be required. Duties are allocated within the team by the Office Manager and some functions may be carried out at Woodbank Surgery. Allocation of duties between sites and individuals may change over time. The practice works in the ever-changing environment of the NHS and the tasks required will change from time to time.

Following Practice policies, protocols and guidelines, duties may include:

Reception and Administration duties

Ensure that all patients, visitors and staff receive a friendly service and their enquiries are dealt with efficiently.
Provide a welcoming and efficient telephone service, managing own time to ensure maximum waiting times are kept low.
Provide a welcoming and efficient counter service.
Explore patient queries and requests fully, taking account of information in the medical record, to ensure that enquiries are handled by the most appropriate person, without the need for a clinician appointment when appropriate, and that any appointments booked are the most appropriate for the request.
Refer to procedures, guidance, colleagues or senior staff when unsure.
Book, cancel, rearrange and receive patients for appointments.
Deal with patient requests for home visits.
Process repeat prescriptions, ensuring appropriate checks are made.
Explain systems to patients, e.g. appointments system, repeat prescriptions system.
Respond appropriately to any potential emergency situation, ensuring access to care is not delayed.
Arrange ambulances and interpreters.
Extract and file medical records and correspondence accurately.
Collect information from patients and enter accurately into the computer system, as requested.
Contact patients as appropriate.
Keep track of all tasks and ensure they are completed in a timely fashion.
Take payment from patients for chargeable services, ensuring they are correctly recorded, that a practice receipt is issued on every occasion and that cash is placed in the designated secure place with the appropriate copy of the receipt.
Open and lock up the building as required.
Ensure the reception area and waiting room are kept clean and tidy.
Stock leaflets and organise displays.
Register new patients and process changes of details, ensuring all checks are made.
Operate the registration links system, ensuring transactions are processed promptly and queries addressed.
Maintain paper patient records, including receiving, sorting, filing and sending.
Operate laboratory results system (paper and electronic) including giving authorised results to patients.
Chase up outstanding results, as requested.
Operate call and recall systems, e.g. for cervical cytology and chronic disease, including keeping records, sending letters to patients and failsafe checks.
Administrative support for the provision of and payment for medical reports, examinations, forms etc.
Record out-of-hours and other patient contacts, action all correspondence to ensure it is promptly attached to the correct patients and tasked to the relevant GP.
Complete forms accurately and on time.
Carry out audit and collate statistics, as requested.
Shredding of confidential documents.
Maintain necessary stocks, including ordering.
Create and send referrals as directed by clinicians, using the appropriate templates and procedures, efficiently and promptly.
Create other letters and documents as directed.
Keep appropriate records (e.g. of referrals), including computer data entry.
Arrange or chase up hospital or other appointments as required.
Process requests from solicitors for patient records and requests for forms and medical reports and examinations.
Create standardised invoices and payment requests.
Provide administrative and secretarial support to GPs and senior staff.
Process incoming mail, including sorting, distributing, filing and scanning.
Other scanning and data entry as required.
Process outgoing mail, including accurate postage stamping/franking.
Photocopying and faxing as required.
Other administrative and clerical duties as required.
The practice does not currently offer extended opening hours (Saturdays and later evenings) and there are no plans to do so. However, should this be required in future, the postholder will be expected to take part in the provision of this service. The practice occasionally provides services out of normal hours, e.g. flu clinics. The postholder will be required to take part in this.
Evening shift: patients may be on the premises later than 18:15 if surgeries run late and staff must be prepared to remain on duty if necessary.
Communications and relationships

Liaise with members of the Practice, Multi Disciplinary Team, other NHS organisations and outside agencies as appropriate to the role.
Participate in meetings as required.
Team working
Understand own role and scope in the practice.
Work as an effective and responsible team member, supporting colleagues in a flexible manner.

Organisation and Quality

Respect and protect patient confidentiality at all times. Understand and follow the practice Information Governance Policy, and the requirements of the Data Protection Act and the common law of confidentiality. Refer on any queries as appropriate.
Ensure that patients are identified correctly.
Ensure that any data entered into the computer is done accurately.
Understand the requirements of the Freedom of Information Act and refer on any queries as appropriate.
Report incidents, near misses and concerns, using the published procedure.
Participate in quality improvement initiatives, including Significant Event Analysis and review of patient complaints.
Support the aims and objectives of the Practice and contribute to the ongoing development of the Practice as required.
Understand and follow Practice policies.

Prioritise, organise and manage own workload in a manner that maintains and promotes high service and quality standards.
Training, learning and development

Undergo regular appraisal, supervision and training as necessary to update skills and knowledge.

Participate in the induction of all new staff, students and other attached professionals.

Provide training for the team and for other staff (both clinical and non-clinical) as appropriate.
Equality and diversity

Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Be aware of procedures regarding protection of children and vulnerable adults, including Practice and NHS policies. Follow the guidance and policies and take action in an appropriate manner.
Health and safety
Follow Health and Safety policies and guidelines, including fire procedures and those pertaining to clinical areas of risk. Use safe working procedures and report incidents using the Practice incident reporting system.
Use the personal security systems within the workplace according to Practice guidelines.
Follow infection control procedures.
Other
Give good and regular attendance.
Maintain a tidy and organised work area.
Any other duty as requested commensurate with the grade of the role.
This job description is subject to periodic review and amendment in consultation with the post-holder in the light of changing circumstances.
PERSON SPECIFICATION
Essential requirements
Knowledge, training and experience

A sound general education to GCSE level or equivalent, or equivalent working experience.
Experience of dealing with the general public, preferably in a customer service environment.
An excellent standard of grammar and spelling in the English language.
The ability to produce accurate and thorough work, including alphabetical filing.
Experience of using computers, with good keyboard skills.
Personal skills and abilities
A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
Good administrative and organisational skills, with the ability to prioritise work.
A conscientious approach and the commitment to working in an adaptable and flexible manner.
The ability to work calmly and effectively and deal with multiple demands even when busy.
The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
The ability to deal with personal information sensitively and respect people's right to confidentiality.
The ability to work positively as a member of a busy team.
The ability to give good and regular attendance.
General
A commitment to support the delivery of the best possible service to a diverse inner city population.
Desirable requirements
Training or qualifications in customer service, IT or other related areas.
Experience of clerical work.
Although not essential, the ability to speak a language commonly spoken by our patients, in addition to English, would be useful.

Job description

Job responsibilities

Woodbank Surgery

JOB DESCRIPTION

Medical Receptionist / Administrator

JOB SUMMARY

The post holder is part of a team of staff providing the practices front-of-house service and administrative/secretarial duties; including welcoming patients and visitors, understanding and interpreting patients needs, resolving queries where possible or signposting patients to the appropriate service or appointment.

The team must provide a responsive, courteous, calm and efficient service at all times, to enable and support patient care. The team has to respond to circumstances and a positive and flexible approach is required.

The post holder will report to the Deputy Manager.

JOB DESCRIPTION - Duties and responsibilities

The following is not an exhaustive list of duties, but is indicative of the work that will be required. Duties are allocated within the team by the Office Manager and some functions may be carried out at Woodbank Surgery. Allocation of duties between sites and individuals may change over time. The practice works in the ever-changing environment of the NHS and the tasks required will change from time to time.

Following Practice policies, protocols and guidelines, duties may include:

Reception and Administration duties

Ensure that all patients, visitors and staff receive a friendly service and their enquiries are dealt with efficiently.
Provide a welcoming and efficient telephone service, managing own time to ensure maximum waiting times are kept low.
Provide a welcoming and efficient counter service.
Explore patient queries and requests fully, taking account of information in the medical record, to ensure that enquiries are handled by the most appropriate person, without the need for a clinician appointment when appropriate, and that any appointments booked are the most appropriate for the request.
Refer to procedures, guidance, colleagues or senior staff when unsure.
Book, cancel, rearrange and receive patients for appointments.
Deal with patient requests for home visits.
Process repeat prescriptions, ensuring appropriate checks are made.
Explain systems to patients, e.g. appointments system, repeat prescriptions system.
Respond appropriately to any potential emergency situation, ensuring access to care is not delayed.
Arrange ambulances and interpreters.
Extract and file medical records and correspondence accurately.
Collect information from patients and enter accurately into the computer system, as requested.
Contact patients as appropriate.
Keep track of all tasks and ensure they are completed in a timely fashion.
Take payment from patients for chargeable services, ensuring they are correctly recorded, that a practice receipt is issued on every occasion and that cash is placed in the designated secure place with the appropriate copy of the receipt.
Open and lock up the building as required.
Ensure the reception area and waiting room are kept clean and tidy.
Stock leaflets and organise displays.
Register new patients and process changes of details, ensuring all checks are made.
Operate the registration links system, ensuring transactions are processed promptly and queries addressed.
Maintain paper patient records, including receiving, sorting, filing and sending.
Operate laboratory results system (paper and electronic) including giving authorised results to patients.
Chase up outstanding results, as requested.
Operate call and recall systems, e.g. for cervical cytology and chronic disease, including keeping records, sending letters to patients and failsafe checks.
Administrative support for the provision of and payment for medical reports, examinations, forms etc.
Record out-of-hours and other patient contacts, action all correspondence to ensure it is promptly attached to the correct patients and tasked to the relevant GP.
Complete forms accurately and on time.
Carry out audit and collate statistics, as requested.
Shredding of confidential documents.
Maintain necessary stocks, including ordering.
Create and send referrals as directed by clinicians, using the appropriate templates and procedures, efficiently and promptly.
Create other letters and documents as directed.
Keep appropriate records (e.g. of referrals), including computer data entry.
Arrange or chase up hospital or other appointments as required.
Process requests from solicitors for patient records and requests for forms and medical reports and examinations.
Create standardised invoices and payment requests.
Provide administrative and secretarial support to GPs and senior staff.
Process incoming mail, including sorting, distributing, filing and scanning.
Other scanning and data entry as required.
Process outgoing mail, including accurate postage stamping/franking.
Photocopying and faxing as required.
Other administrative and clerical duties as required.
The practice does not currently offer extended opening hours (Saturdays and later evenings) and there are no plans to do so. However, should this be required in future, the postholder will be expected to take part in the provision of this service. The practice occasionally provides services out of normal hours, e.g. flu clinics. The postholder will be required to take part in this.
Evening shift: patients may be on the premises later than 18:15 if surgeries run late and staff must be prepared to remain on duty if necessary.
Communications and relationships

Liaise with members of the Practice, Multi Disciplinary Team, other NHS organisations and outside agencies as appropriate to the role.
Participate in meetings as required.
Team working
Understand own role and scope in the practice.
Work as an effective and responsible team member, supporting colleagues in a flexible manner.

Organisation and Quality

Respect and protect patient confidentiality at all times. Understand and follow the practice Information Governance Policy, and the requirements of the Data Protection Act and the common law of confidentiality. Refer on any queries as appropriate.
Ensure that patients are identified correctly.
Ensure that any data entered into the computer is done accurately.
Understand the requirements of the Freedom of Information Act and refer on any queries as appropriate.
Report incidents, near misses and concerns, using the published procedure.
Participate in quality improvement initiatives, including Significant Event Analysis and review of patient complaints.
Support the aims and objectives of the Practice and contribute to the ongoing development of the Practice as required.
Understand and follow Practice policies.

Prioritise, organise and manage own workload in a manner that maintains and promotes high service and quality standards.
Training, learning and development

Undergo regular appraisal, supervision and training as necessary to update skills and knowledge.

Participate in the induction of all new staff, students and other attached professionals.

Provide training for the team and for other staff (both clinical and non-clinical) as appropriate.
Equality and diversity

Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Be aware of procedures regarding protection of children and vulnerable adults, including Practice and NHS policies. Follow the guidance and policies and take action in an appropriate manner.
Health and safety
Follow Health and Safety policies and guidelines, including fire procedures and those pertaining to clinical areas of risk. Use safe working procedures and report incidents using the Practice incident reporting system.
Use the personal security systems within the workplace according to Practice guidelines.
Follow infection control procedures.
Other
Give good and regular attendance.
Maintain a tidy and organised work area.
Any other duty as requested commensurate with the grade of the role.
This job description is subject to periodic review and amendment in consultation with the post-holder in the light of changing circumstances.
PERSON SPECIFICATION
Essential requirements
Knowledge, training and experience

A sound general education to GCSE level or equivalent, or equivalent working experience.
Experience of dealing with the general public, preferably in a customer service environment.
An excellent standard of grammar and spelling in the English language.
The ability to produce accurate and thorough work, including alphabetical filing.
Experience of using computers, with good keyboard skills.
Personal skills and abilities
A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
Good administrative and organisational skills, with the ability to prioritise work.
A conscientious approach and the commitment to working in an adaptable and flexible manner.
The ability to work calmly and effectively and deal with multiple demands even when busy.
The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
The ability to deal with personal information sensitively and respect people's right to confidentiality.
The ability to work positively as a member of a busy team.
The ability to give good and regular attendance.
General
A commitment to support the delivery of the best possible service to a diverse inner city population.
Desirable requirements
Training or qualifications in customer service, IT or other related areas.
Experience of clerical work.
Although not essential, the ability to speak a language commonly spoken by our patients, in addition to English, would be useful.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths
Qualified to NVQ level 2 in Health and Social Care

Desirable

Qualified to NVQ level 3

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths
Qualified to NVQ level 2 in Health and Social Care

Desirable

Qualified to NVQ level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodbank Surgery

Address

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Employer's website

https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)

Employer details

Employer name

Woodbank Surgery

Address

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Employer's website

https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)

Woodbank Surgery

Practice Nurse

Woodbank Surgery View all jobs

North East England

Permanent

Nurse Practitioner

Posted 15 day(s) ago

Reference: 2347821

Job summary

Due to our growing patient population we are looking for an experienced Practice Nurse to join our team

Main duties of the job

Taking ownership and responsibility for Infection Control at the practice

Long-term condition management

Undertaking Cervical Smears

Undertaking Childhood Vaccination

About us

We are a growing practice with around 7300 patients.

We pride ourselves in providing a flexible, friendly working environment whilst also ensuring professional standards are maintained

Details

Date posted

17 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0065-26-0013

Job locations

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Job description

Job responsibilities

To provide clinical nursing service and support to other professionals and to patients of the practice including treatment, screening, chronic disease management and advice within the professional competence of the post holder. Support and work effectively within the clinical team. All duties will be carried out in accordance with the NMC Code of Professional Conduct and with regard to the various practice protocols. The nurse is part of a nursing team responsible for ensuring that the practice provides an optimum service of nursing care relevant to the practice population.

Job description

Job responsibilities

To provide clinical nursing service and support to other professionals and to patients of the practice including treatment, screening, chronic disease management and advice within the professional competence of the post holder. Support and work effectively within the clinical team. All duties will be carried out in accordance with the NMC Code of Professional Conduct and with regard to the various practice protocols. The nurse is part of a nursing team responsible for ensuring that the practice provides an optimum service of nursing care relevant to the practice population.

Person Specification

Qualifications

Essential

Registered Nurse

Experience

Essential

Experience of working within Primary care environment

Person Specification

Qualifications

Essential

Registered Nurse

Experience

Essential

Experience of working within Primary care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodbank Surgery

Address

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Employer's website

https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)

Employer details

Employer name

Woodbank Surgery

Address

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Employer's website

https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)

Woodbank Surgery

Clinical Pharmacist

Woodbank Surgery View all jobs

North East England

Permanent

Pharmacist

Posted 15 day(s) ago

Reference: 2347818

Job summary

We seek an enthusiastic and driven individual keen to develop and extend the role of pharmacists within primary care. The role will be patient facing and include all aspects of medicines management across both long-term conditions and acute presentations. You will work as part of the highly-skilled clinical team guiding them in innovative and cost-effective prescribing.

Main duties of the job

Structured Medications Reviews
Assisting the Prescription team with queries
Attending regular in-house MDTs
Working with the ICB Medications Management Team to ensure the local formulary is adhered to and understood in house
Carrying out audits when required
Helping deliver the targets laid out in the local Prescribing Quality Scheme
Helping deliver the targets laid out in QOF and IIF
Working with our care homes to ensure optimal prescribing
Advising GPs and other clinical staff
Helping develop and maintain policies and protocols relating to medicine management

About us

We are a growing Surgery with 7400 patients.

We offer our team a friendly, flexible and supportive environment

Details

Date posted

17 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0065-26-0014

Job locations

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Job description

Job responsibilities

Structured Medications Reviews
Assisting the Prescription team with queries
Attending regular in-house MDTs
Working with the ICB Medications Management Team to ensure the local formulary is adhered to and understood in house
Carrying out audits when required
Helping deliver the targets laid out in the local Prescribing Quality Scheme
Helping deliver the targets laid out in QOF and IIF
Working with our care homes to ensure optimal prescribing
Advising GPs and other clinical staff
Helping develop and maintain policies and protocols relating to medicine management

Job description

Job responsibilities

Structured Medications Reviews
Assisting the Prescription team with queries
Attending regular in-house MDTs
Working with the ICB Medications Management Team to ensure the local formulary is adhered to and understood in house
Carrying out audits when required
Helping deliver the targets laid out in the local Prescribing Quality Scheme
Helping deliver the targets laid out in QOF and IIF
Working with our care homes to ensure optimal prescribing
Advising GPs and other clinical staff
Helping develop and maintain policies and protocols relating to medicine management

Person Specification

Skills, knowledge and qualifications

Essential

Masters degree in Pharmacy (Mpharm) or equivalent
Registered with GPhC
Member of RPS
Evidence of recent CPD
Independent prescriber status or a commitment to undertake the course
Effective interpersonal, communication (both oral and written) presentation and influencing skills
Ability to communicate information to patients and careers in a clear and appropriate manner, using developed empathy skills
Knowledge of medicines management issues across primary, acute and domiciliary care settings
Understanding and appreciation of National and local policies which impinge on primary care prescribing
Professional approach to work demonstrating excellent interactive patient skills. Guided by professional code, accountable and responsible for own professional actions
Ability to gain the confidence and credibility of a range of professional
Able to work under pressure and prioritise tasks to ensure urgent work is completed on time
Experience of working with diabetes would be beneficial

Person Specification

Skills, knowledge and qualifications

Essential

Masters degree in Pharmacy (Mpharm) or equivalent
Registered with GPhC
Member of RPS
Evidence of recent CPD
Independent prescriber status or a commitment to undertake the course
Effective interpersonal, communication (both oral and written) presentation and influencing skills
Ability to communicate information to patients and careers in a clear and appropriate manner, using developed empathy skills
Knowledge of medicines management issues across primary, acute and domiciliary care settings
Understanding and appreciation of National and local policies which impinge on primary care prescribing
Professional approach to work demonstrating excellent interactive patient skills. Guided by professional code, accountable and responsible for own professional actions
Ability to gain the confidence and credibility of a range of professional
Able to work under pressure and prioritise tasks to ensure urgent work is completed on time
Experience of working with diabetes would be beneficial

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodbank Surgery

Address

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Employer's website

https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)

Employer details

Employer name

Woodbank Surgery

Address

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Employer's website

https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)

Woodbank Surgery

Senior Operations Lead

Woodbank Surgery View all jobs

North East England

Permanent

Radiographer

Posted 15 day(s) ago

Reference: 2347744

Job summary

Woodbank Surgery are a friendly surgery serving around 7300 patients.

We are looking to expand our team and recruit a person in to our new Senior Operations Lead role

Main duties of the job

Oversee the daily running of the practice.
Ensure adequate staffing levels across reception and administration teams.
Develop and implement operational procedures and policies.
Monitor service performance against practice objectives and NHS requirements.
Lead business continuity and contingency planning.

Workforce Management

Manage and supervise non-clinical staff.
Support recruitment, induction, training, and performance management processes.
Conduct appraisals and regular staff reviews.
Promote staff wellbeing and positive team culture.

About us

Our team are friendly and professional comprising of 4 GPs 1 ANP and 1 Practice Nurse.

We have on-site parking at the practice

Details

Date posted

17 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0065-26-0015

Job locations

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Job description

Job responsibilities

Oversee the daily running of the practice.
Ensure adequate staffing levels across reception and administration teams.
Develop and implement operational procedures and policies.
Monitor service performance against practice objectives and NHS requirements.
Lead business continuity and contingency planning.

Workforce Management

Manage and supervise non-clinical staff.
Support recruitment, induction, training, and performance management processes.
Conduct appraisals and regular staff reviews.
Promote staff wellbeing and positive team culture.

Job description

Job responsibilities

Oversee the daily running of the practice.
Ensure adequate staffing levels across reception and administration teams.
Develop and implement operational procedures and policies.
Monitor service performance against practice objectives and NHS requirements.
Lead business continuity and contingency planning.

Workforce Management

Manage and supervise non-clinical staff.
Support recruitment, induction, training, and performance management processes.
Conduct appraisals and regular staff reviews.
Promote staff wellbeing and positive team culture.

Person Specification

Experience

Essential

Essential Qualifications
Educated to degree level or equivalent experience.
Evidence of management or leadership training.
Essential Experience
Experience managing staff within a healthcare or primary care environment.
Experience of operational management.
Experience of handling complaints and service improvement initiatives.
Experience working with policies, governance, and compliance frameworks.
Essential Skills
Strong leadership and people management skills.
Excellent organisational and prioritisation abilities.
Effective communication and interpersonal skills.
Ability to analyse data and produce reports.
Problem-solving and decision-making capability.
Good IT skills including Microsoft Office and clinical systems.
Desirable
Experience within General Practice.
Knowledge of CQC regulations.
Knowledge of NHS contracts and primary care services.
Experience of project and change management.

Person Specification

Experience

Essential

Essential Qualifications
Educated to degree level or equivalent experience.
Evidence of management or leadership training.
Essential Experience
Experience managing staff within a healthcare or primary care environment.
Experience of operational management.
Experience of handling complaints and service improvement initiatives.
Experience working with policies, governance, and compliance frameworks.
Essential Skills
Strong leadership and people management skills.
Excellent organisational and prioritisation abilities.
Effective communication and interpersonal skills.
Ability to analyse data and produce reports.
Problem-solving and decision-making capability.
Good IT skills including Microsoft Office and clinical systems.
Desirable
Experience within General Practice.
Knowledge of CQC regulations.
Knowledge of NHS contracts and primary care services.
Experience of project and change management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodbank Surgery

Address

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Employer's website

https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)

Employer details

Employer name

Woodbank Surgery

Address

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Employer's website

https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)

Woodbank Surgery

Advanced Nurse Practitioner

Woodbank Surgery View all jobs

North East England

Permanent

Nurse Practitioner

Posted 15 day(s) ago

Reference: 2347738

Job summary

Woodbank Surgery in Brandlesholme, Bury are looking for a highly motivated and hardworking Advanced Nurse Practitioner to join their clinical team. The post holder will work collaboratively with the GPs, PNs and HCA to provide assessment, treatment and care to patients ranging from infants to elderly people.

The role is for 37.5 hours per week, to be worked Monday Friday. The practice is open until 8pm on Tuesdays and cover for this would be required. Salary is dependent on qualifications and experience. Annual leave allowance is 5 weeks + bank holidays. Enrolment to the NHS pension scheme is automatic.

Remuneration of 44K 52K WTE depending on experience

Main duties of the job

The Advanced Nurse Practitioner (ANP) will act autonomously within their professional scope of practice providing care for patients face to face, telephone consultations and home visits.

The post holder will operate within their own sphere of competence and agreed acceptable limits of practice to provide expert professional clinical advice to patients, carers and colleagues, ensuring clinical safety and excellence.

The Advanced Nurse Practitioner will need to prioritise and triage the needs of patients accordingly, making any necessary referrals for investigations in the appropriate manner.

The post holder will use skills, knowledge and competencies as a qualified Advanced Nurse Practitioner in order to be responsible and accountable for managing patient caseloads for treatments, referral, admission and discharging patients as appropriate.

The practice uses Vision, Docman mail system and askmyGP. Experience in these systems would be advantageous and good IT skills are essential.

About us

Woodbank Surgery is a GP practice with a list size of approximately 4,700. We have 2 salaried GPs, 1 HCA, 1 Practice Nurse, 2 Clinical Pharmacists (job-share) and a non-clinical team of 8, including an Office Manager and Practice Manager. The practice was rated Good in our last CQC inspection; we have a high QoF achievement and strive to provide the best quality care possible to all of our patients.

Details

Date posted

17 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0065-26-0016

Job locations

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Job description

Job responsibilities

Woodbank Surgery

JOB DESCRIPTION

Job Title: Primary Care Nurse Clinician/Practitioner

Hours: Full / Part Time (Flexible, part time can be considered)

Accountable to: Clinical Director (GP)

Clinical Lead GP

Responsible to: Practice Manager (HR purposes)

Lead Nurse Clinician (professional and clinical purposes)

Responsible for

Supervising: Practice Nurse(s)

Health Care Assistant(s)

Job Summary:

Responsible for the assessing, diagnosing, prescribing and treating of patients who are

registered within the GP practice (as well as for non registered patients from other practices

whom the practice has responsibility for through any of its enhanced services schemes).

The post holder will participate fully in the delivery of a high quality, co-ordinated health

care system delivery for patients catered for by the practice. There will also be

responsibility for training, supervision of and mentoring of the Nursing Team including

Practice Nurses, Healthcare Assistants

Principle Responsibilities:

A key member of the clinical team, the Nurse Practitioner will manage a caseload, dealing with a wide range of presenting healthcare problems and needs.

The Nurse Practitioner may see both self-referred or internally referred cases and make professional autonomous decisions in relation to their problems.

Patients with previously undifferentiated and undiagnosed problems will be seen and an assessment of their healthcare needs will be made.

Whilst making an assessment of healthcare needs the opportunity for disease risk management will also be recognised and taken.

A plan of care will be developed which is both individualised and patient focused. Implementation and evaluation of the plan of care will involve the patient and other members of the primary care team, where appropriate.

Preventative measure for achieving optimum healthcare gain will be emphasised.

Communicates current health care measures and strategies, for health education, to the patient in both a realistic and therapeutic manner.

Admits and discharges patients to and from a caseload and refers them to other care providers both internally and externally as appropriate.

The Nurse Practitioner, with an Independent Prescribing Qualification, will be expected to prescribe medication from the Extended Nurse Prescribing Formulary and in line with evidence based practice.

Managerial Responsibilities:

To offer support and advice to other members of the nursing team within the GP Practice.

To liaises with other members of the primary health care team/other agencies

To contribute to the Practice Business plan

To support the IPA and PDP process of other practice nurses

Clinical Governance:

To contribute to policy development and the implementation of procedures and guidelines in relation to own area of work and child protection.

To endeavor to ensure a high standard of evidence based care is delivered to all patients by working within role specific guidelines. At the same time the limitations of role specific guidelines will be recognised so allowing autonomous decisions still to be made where appropriate.

Ensuring effective teamwork with amendatory attendance at a minimum of 70% of the in-house educational and patient care meetings.

The nurse practitioner is prepared to recognise her own limitations and will continue to adhere to the NMC Standards:-

Professional Code of Conduct

Scope of Professional Practice of Medicines Records and Record Keeping

Participate in mandatory internal clinical appraisal with Lead Nurse Clinician and follow the requirements of Nurse revalidation processes that may evolve.

.

To contribute to the evaluation/audit and clinical standards setting with colleagues in the organisation.

To maintain a high standard of accurate patient record keeping, both written and on computer systems achieving the agreed standards of the Practice

To contribute to the strategic management and development of the organisation as a subgroup of primary healthcare teams.

To follow the complaints procedure of the Practice, making such investigations and reports as recommended by Practice guidelines.

To undertake own IPA and development of a PDP..

To access clinical supervision and clinical governance within the team

To promote peoples equality, diversity and rights.

Teaching and Learning:

To undertake clinical teaching within the clinical setting.

To mentor Practice Nurses and Healthcare Assistants

To support educational activities within the clinical setting, to ensure the delivery of high quality education.

To undertake clinicalaudit and research in line with service development and evidence based practice.

To liaise with other nurse practitioners within organisations to ensure the development of the role.

To attend any training that is identified as mandatory to their role.

Clinical:

Assessing Healthcare Needs: The nurse practitioner is equipped with the essential skills to assess health including history taking, examination and interpreting investigations

Anatomy and Physiology: Has the skills to consolidate understanding and apply scientific method to understanding the way the body functions

Pharmacological Intervention: Has a developed understanding of the nature and action, including pharmacokinetics and pharmacodynamics, which enable the nurse practitioner to prepare and educate patients about their medication.

Therapeutic Communication: Has developed therapeutic communication skills with regard to initial consultation, health promotion and collaborative care planning.

Context of Healthcare: Has an understanding of health and social policies in the United Kingdom and is able to explore the professional issues in an ever-changing system

Clinical Dissertation: Has undertaken and completed a clinical dissertation which has provided an understanding of the process of systematic reviews of literature and has included research appraisal and statistical synthesis.

Confidentiality:

Working within the Practice you may gain knowledge of confidential matters, which may include personal and medical information about patients and staff. Such information must be considered strictly confidential and must not be discussed or disclosed. Failure to observe this confidentiality could lead to disciplinary action being taken against you.

Codes of Conduct and Accountability:

You are expected to comply with relevant Practice codes of conduct and accountability.

Mental Capacity Act 2005

The Mental Capacity Act 2005 applies to all practice staff. It is the responsibility of every person to ensure that they keep up to date with the Act and that the delivery of patient care/services is conducted in line with local and national policy and the MCA Code of Practice.

Safeguarding is EveryonesBusiness

The Practice has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them.

Health and Safety:

In accordance with the Health and Safety at Work Act 1974, and other supplementary legislation, you are required to take reasonable care to avoid injury during the course of work and co-operate with the Practice and others in meeting statutory regulations. You are also required to attend statutory training as required to fulfil your duties.

To comply with safety instructions and Practice policies and procedures.

To use in a proper and safe manner the equipment and facilities provided.

To refrain from wilful misuse of, or interference with, anything provided in the interest of health and safety and any action which might endanger yourself and others.

To report as, soon as practical, any hazards and defects to your Senior Manager.

To report, as soon as practical, accidents and untoward incidents and to ensure that accident forms are completed.

Communication:

To communicate effectively with patients, relatives, agencies and the multi-disciplinary team, regarding patient care and acting as an advocate for their individual management.

To support client centred care

To encourage good relationship with statutory and voluntary services, acting as a resource for Care Home Support Team intervention.

To provide a high standard of effective communication dealing with complex and sensitive issues.

Identify risks and communicating /escalating the same to the lead GP/Duty GP within the practice who the patient is registered to.

Health Promotion

Teaching patients/carers and other professionals to support patients to maintain their optimum level of independence

To provide health promotion advice and training to carers/nurses

Postscript:

This is not intended to be a comprehensive description of the duties of the post. The post holder may be required to undertake other related duties not specifically mentioned above. Any changes to this role specification will be made in consultation with the post holder.

Job description Job responsibilities Woodbank Surgery JOB DESCRIPTION Job Title: Primary Care Nurse Clinician/Practitioner Hours: Full / Part Time (Flexible, part time can be considered) Accountable to: Clinical Director (GP) Clinical Lead GP Responsible to: Practice Manager (HR purposes) Lead Nurse Clinician (professional and clinical purposes) Responsible for Supervising: Practice Nurse(s) Health Care Assistant(s) Job Summary: Responsible for the assessing, diagnosing, prescribing and treating of patients who are registered within the GP practice (as well as for non registered patients from other practices whom the practice has responsibility for through any of its enhanced services schemes). The post holder will participate fully in the delivery of a high quality, co-ordinated health care system delivery for patients catered for by the practice. There will also be responsibility for training, supervision of and mentoring of the Nursing Team including Practice Nurses, Healthcare Assistants Principle Responsibilities: A key member of the clinical team, the Nurse Practitioner will manage a caseload, dealing with a wide range of presenting healthcare problems and needs. The Nurse Practitioner may see both self-referred or internally referred cases and make professional autonomous decisions in relation to their problems. Patients with previously undifferentiated and undiagnosed problems will be seen and an assessment of their healthcare needs will be made. Whilst making an assessment of healthcare needs the opportunity for disease risk management will also be recognised and taken. A plan of care will be developed which is both individualised and patient focused. Implementation and evaluation of the plan of care will involve the patient and other members of the primary care team, where appropriate. Preventative measure for achieving optimum healthcare gain will be emphasised. Communicates current health care measures and strategies, for health education, to the patient in both a realistic and therapeutic manner. Admits and discharges patients to and from a caseload and refers them to other care providers both internally and externally as appropriate. The Nurse Practitioner, with an Independent Prescribing Qualification, will be expected to prescribe medication from the Extended Nurse Prescribing Formulary and in line with evidence based practice. Managerial Responsibilities: To offer support and advice to other members of the nursing team within the GP Practice. To liaises with other members of the primary health care team/other agencies To contribute to the Practice Business plan To support the IPA and PDP process of other practice nurses Clinical Governance: To contribute to policy development and the implementation of procedures and guidelines in relation to own area of work and child protection. To endeavor to ensure a high standard of evidence based care is delivered to all patients by working within role specific guidelines. At the same time the limitations of role specific guidelines will be recognised so allowing autonomous decisions still to be made where appropriate. Ensuring effective teamwork with amendatory attendance at a minimum of 70% of the in-house educational and patient care meetings. The nurse practitioner is prepared to recognise her own limitations and will continue to adhere to the NMC Standards:- Professional Code of Conduct Scope of Professional Practice of Medicines Records and Record Keeping Participate in mandatory internal clinical appraisal with Lead Nurse Clinician and follow the requirements of Nurse revalidation processes that may evolve. . To contribute to the evaluation/audit and clinical standards setting with colleagues in the organisation. To maintain a high standard of accurate patient record keeping, both written and on computer systems achieving the agreed standards of the Practice To contribute to the strategic management and development of the organisation as a subgroup of primary healthcare teams. To follow the complaints procedure of the Practice, making such investigations and reports as recommended by Practice guidelines. To undertake own IPA and development of a PDP.. To access clinical supervision and clinical governance within the team To promote peoples equality, diversity and rights. Teaching and Learning: To undertake clinical teaching within the clinical setting. To mentor Practice Nurses and Healthcare Assistants To support educational activities within the clinical setting, to ensure the delivery of high quality education. To undertake clinicalaudit and research in line with service development and evidence based practice. To liaise with other nurse practitioners within organisations to ensure the development of the role. To attend any training that is identified as mandatory to their role. Clinical: Assessing Healthcare Needs: The nurse practitioner is equipped with the essential skills to assess health including history taking, examination and interpreting investigations Anatomy and Physiology: Has the skills to consolidate understanding and apply scientific method to understanding the way the body functions Pharmacological Intervention: Has a developed understanding of the nature and action, including pharmacokinetics and pharmacodynamics, which enable the nurse practitioner to prepare and educate patients about their medication. Therapeutic Communication: Has developed therapeutic communication skills with regard to initial consultation, health promotion and collaborative care planning. Context of Healthcare: Has an understanding of health and social policies in the United Kingdom and is able to explore the professional issues in an ever-changing system Clinical Dissertation: Has undertaken and completed a clinical dissertation which has provided an understanding of the process of systematic reviews of literature and has included research appraisal and statistical synthesis. Confidentiality: Working within the Practice you may gain knowledge of confidential matters, which may include personal and medical information about patients and staff. Such information must be considered strictly confidential and must not be discussed or disclosed. Failure to observe this confidentiality could lead to disciplinary action being taken against you. Codes of Conduct and Accountability: You are expected to comply with relevant Practice codes of conduct and accountability. Mental Capacity Act 2005 The Mental Capacity Act 2005 applies to all practice staff. It is the responsibility of every person to ensure that they keep up to date with the Act and that the delivery of patient care/services is conducted in line with local and national policy and the MCA Code of Practice. Safeguarding is EveryonesBusiness The Practice has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them. Health and Safety: In accordance with the Health and Safety at Work Act 1974, and other supplementary legislation, you are required to take reasonable care to avoid injury during the course of work and co-operate with the Practice and others in meeting statutory regulations. You are also required to attend statutory training as required to fulfil your duties. To comply with safety instructions and Practice policies and procedures. To use in a proper and safe manner the equipment and facilities provided. To refrain from wilful misuse of, or interference with, anything provided in the interest of health and safety and any action which might endanger yourself and others. To report as, soon as practical, any hazards and defects to your Senior Manager. To report, as soon as practical, accidents and untoward incidents and to ensure that accident forms are completed. Communication: To communicate effectively with patients, relatives, agencies and the multi-disciplinary team, regarding patient care and acting as an advocate for their individual management. To support client centred care To encourage good relationship with statutory and voluntary services, acting as a resource for Care Home Support Team intervention. To provide a high standard of effective communication dealing with complex and sensitive issues. Identify risks and communicating /escalating the same to the lead GP/Duty GP within the practice who the patient is registered to. Health Promotion Teaching patients/carers and other professionals to support patients to maintain their optimum level of independence To provide health promotion advice and training to carers/nurses Postscript: This is not intended to be a comprehensive description of the duties of the post. The post holder may be required to undertake other related duties not specifically mentioned above. Any changes to this role specification will be made in consultation with the post holder.

Person Specification

Qualifications

Essential

RGN 1
MSc in Clinical Nursing or Nurse Practitioner Degree Level.
Independent Prescriber

Desirable

Mentorship & Assessing at Level 111 (or equivalent ENB 998)
Other Post Registration Long Term Conditions Qualifications

Experience

Essential

Experience as an autonomous practitioner in face to face contacts.
Minimum of 5 years post qualification experience.
Evidence of Professional Development

Desirable

Practice Nurse Experience

Person Specification Qualifications Essential RGN 1 MSc in Clinical Nursing or Nurse Practitioner Degree Level. Independent Prescriber Desirable Mentorship & Assessing at Level 111 (or equivalent ENB 998) Other Post Registration Long Term Conditions Qualifications Experience Essential Experience as an autonomous practitioner in face to face contacts. Minimum of 5 years post qualification experience. Evidence of Professional Development Desirable Practice Nurse Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodbank Surgery

Address

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Employer's website

https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)

Employer details

Employer name

Woodbank Surgery

Address

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Employer's website

https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)