Job description

Job responsibilities

KEY DUTIES

• As a receptionist you must greet patients, visitors, and colleagues in a polite manner.
• Print patient clinic lists and relevant reports for clinics as required on a daily basis ensuring all relevant clinical staff are given copies.
• Check patient demographics including ethnicity with patients as they arrive at reception desk. Update Trust Patient Administration System (PAS) following the departmental operational procedure document.
• Identify any overseas visitors by checking present address and previous address within the last 12 months.
• Make appointments as required on PAS. Record on appointment card and hand card to patient or send a patient letter in the post within time limits (under 3 months, write appointment card, after 3 months request letter on PAS to be sent in post).
• Rearrange appointments for patients from cancellations and non-attendance DNA patients following the Trust DNA procedure. Ensure all appointments are booked within 18-week Trust/Government targets liaising with nursing and clinical staff. (Please read DNA procedure on Reception desk).
• Input patient attendances and outcomes onto the Trust PAS system, including any procedure coding as instructed from patient outcome sheet.
• Hold all clinics on a daily basis according to Patient Access Policy.
• Ensure 18-week pathway process is adhered to and pathway clock start and stop times are inputted accurately. Liaise with Data Quality Team.
• Register all patient health record supplements (HRS) movements on the PAS system. Including dispatching HRS notes to other locations within the Hospital and receiving HRS notes into clinic areas.
• Deal with patients and their relatives in a friendly and sympathetic manner and attend in-house Customer Care Workshop.
• Give general advice to patients in relation to their appointments or re-direct to an appropriate department.
• Arrange ambulance transport for patients when required on the Patient Transport System (PTS).
• Deal with complaints on a first line basis or refer to nurse in charge of clinic or relevant department / member of staff. (N.B. May occasionally experience stressful or distressing situations).
• Prior to clinics commencing, organise workload to ensure all patients health records (HRS) checked with current patient lists, liaising with Health Records Department regarding health records not delivered/available.
• Ensure patient outcome forms/slips are attached to the HRS case notes for completion by the clinician. Notify nurse in charge of clinic of any incomplete outcome slips while patient in attendance at clinic.
• Complete all EDMS CQUINN never letters in accordance with local Trust procedure.
• Complete medical insurance forms (Medicash etc.) that do not need written medical input by clinician.
• Deal with telephone appointments and queries in a professional manner and accurately record messages.
• Comply with Trust and Departmental Policies and Procedures.
• The post holder will be responsible for the undertaking clerical duties to support the process of the Trusts patient activity and to meet the relevant departmental targets following departmental booking Policy and Procedures.

TRAINING RESPONSBILITIES

• Attend I.T. training and keep abreast of updates as they occur.
• Attend non-clinical mandatory training and other training courses relevant to the job role. Maintain record in personal development portfolio.
• Record all in-house reception training provided by Team Leader.
• To be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act.
• To work towards relevant qualification/customer care workshop/Develop Personal Resilience course.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Educated to GCSE level and/or equivalent qualification and/or equivalent experience
• I.T./Computer skills qualification and/or equivalent experience

Desirable

• Customer Care qualification and /or equivalent experience

Knowledge & Experience

Essential

• Substantial clerical experience
• Experience of dealing with the public face to face

Desirable

• Experience of working in a busy environment
• Previous NHS experience working within outpatient clinics

Skills

Essential

• Good communication skills
• Ability to use initiative
• Ability to work well under pressure

Desirable

• Good organisational skills
• Knowledge of Data Quality and Information Governance

Other

Essential

• Able to work flexible working hours / shifts / evening / weekends to meet the demands of the Trust Outpatient Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Support the co-ordination and administration of all aspects of the Cwm Taf Morgannwg UHB IPFR panel including taking notes of the panel meetings and preparing outcome notes and letters for the IPFR lead, ensuring there is an appropriate audit trail on the decisions making of the IPFR panel.
• Responsible for ensuring that IPFR & PAR requests are dealt with in a timely equitable and effective manner, ensuring the administration of the requests adheres to the All Wales policies in terms of process including time scales and acknowledgements etc.
• Review all IPFR applications, prior approval (Non Contracted Activity) requests and requests for treatment abroad to ensure that agreed processes within the policy are adhered to, including timescales, record keeping etc. This will include ensuring all documentation is completed, requesting information and supporting documentation as required either as identified by the post holder or by the IPFR lead.
• Provide advice and support to internal and external colleagues on the IPFR process, prior approval (Non-Contracted Activity) process, treatment abroad, and on individual IPFR, prior approval cases as required.
• Be responsible for ensuring systems and processes are in place to monitor IPFR in line with internal and external quality standards, including the management of the IPFR database.

In addition if Katie Games is unavailable, please contact:

Claire Tynan- Preece: Commissioning Manager: [email protected]

Person Specification

Qualifications/Knowledge

Essential

• Educated to a degree level or suitable, relevant experience.
• Specialist knowledge of the Individual Patient Funding Requests Policies and processes, acquired through training and short courses to postgraduate Diploma level equivalency.
• Knowledge and understanding of the NHS in Wales and England and its commissioning, contracting and clinical governance processes.
• Knowledge and understanding of the current social and economic climate and the pressures faced by public sector organisations.

Experience

Essential

• Experience of providing and receiving highly complex, sensitive and contentious information
• Experience of dealing with sensitive enquiries from patients, relatives and clinicians and of communicating difficult news.
• Experience of partnership working with other agencies across the health & social care sectors
• Experience of committee work including preparation of agenda, collation of reports and minute taking
• Handling highly confidential and sensitive information

Skills

Essential

• Confidence to deal with staff at all levels Experience of a range of work procedures and practices
• Prioritisation of work and delivery to challenging deadlines

Desirable

• Welsh language speaking/listening skills at Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Ynysmeurig House

Navigation Park

Mountain Ash

CF45 4SN

United Kingdom

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• To establish, maintain and develop professional working relationships with colleagues.
• Follow all agreed Quality Assurance Mechanisms in operation and contribute generally to the establishment and development of a quality service.
• Adhering to policies and procedures including standing financial instructions and orders.
• Participate in the Trusts Development Review Appraisal process and, with line management, objectives and development plans. All staff are entitled to participate in the Review Process and, with their manager, are jointly responsible for the completion of agreed actions.
• The Trust is keen to ensure the health and safety of patients, staff and visitors. All staff are responsible for complying with the Health and Safety at Work Act 1974 and ensuring no-one is affected by individual acts or omissions.
• The Trust aims to be a place in which people can work and study free from discrimination. All staff, patients and visitors are required to comply with the Trusts Equal Opportunities Policy.
• To be aware of, and responsible to, the changing nature of the Trust and adopt a flexible and pro-active approach to work.
• To personally contribute to the health promotion strategies both internally and externally.
• All staff are required to be familiar with the arrangements for safeguarding children, young people and vulnerable adults and support the organisation in promoting the welfare of children, young people and vulnerable adults.
• Staff working directly with children, young people and vulnerable adults will have a responsibility to ensure safeguarding and promoting their welfare forms an integral part of their duties.
• Staff who come into contact with children, vulnerable adults, parents and carers in the course of their work and/or have access to records will have responsibilities to safeguard and promote the welfare of children, young people and vulnerable adults.
• Staff who come into contact in the course of their duties, with parents, carers or other significant adults or children, young people and vulnerable adults should always be mindful of safeguarding and promotion of the welfare of these individuals.
• Staff will be trained to a level appropriate to their responsibilities in this respect in line with the current KSF post outline and the ongoing PDR process.
• All employees have a personal contribution to reducing healthcare-associated infections (HCAIs). Staff must be compliant with all measures known to be effective in reducing HCAIs and be familiar with the Trusts Infection Control Policies. All staff are required to attend a mandatory training session on infection prevention and control and be updated according to their area of employment.
• Infection Prevention and Control is everyones responsibility. All staff, both clinical and non-clinical, are required to adhere to the Trusts Infection Prevention and Control Policies and make every effort to maintain high standards of infection prevention and control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA and Clostridium Difficile in accordance with the Hygiene Code - Code of Practice for the Prevention and Control of Healthcare Associated Infections (DH 2008)CLINICAL & PROFESSIONAL RESPONSIBILITIES
• Adhere to relevant code of practice of professional body.
• Registered practitioners who are non-medical prescribers are accountable for their prescribing activities by ensuring they are aware of their Professional accountability and any restrictions or special considerations in their prescribing practice.
• Maintain and utilise advanced clinical skills to analyse and interpret history of illness, presenting symptoms and physical findings to enable diagnosis, planning and treatment of the patient.
• To implement nursing care as per care plan as discussed with the Team Leader and to make accurate observations of the physical, mental, social conditions of the patient and / or carer and report these back to the Team Leader.
• To implement care based on research and from any post registration course undertaken.
• To develop competency in wounds care.
• The administration of drugs should be undertaken in line with Trust Policies and Procedures and in following the NMC Guidelines for administration of Medicines Act 1992 and Misuse of Drugs Act 1991ADMINISTRATIVE RESPONSIBILITIES
• Ensure patient records are kept up to date and accurate and recording is done in line with Trust policies and proceduresTEACHING & TRAINING RESPONSIBILITIE
• To support the development of junior staff through clinical supervision and mentoring.
• To attend mandatory training, including Safeguarding training according to Trust and local policy.
• To demonstrate a commitment to personal continuing education.RESEARCH & AUDIT
• To participate in any research undertaken in the unit.
• To actively assist in the Departments Audit ProgrammeLINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES
• To act as preceptor /mentor to new members of staff, facilitating the achievement of their competencies throughout their preceptorship/orientation period in close collaboration with the ward manager and the nursing team
• To act as mentor to pre-registration nurses and other students/visitors to the ward ensuring that support and instruction is provided as appropriate.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• 1st Level Registered Nurse (degree/diploma)
• Current NMC Registration
• Evidence of continuing professional development

Knowledge and Experience

Essential

• Able to demonstrate knowledge of NMC professional standards for practice contained within the code
• Experience of working in a clinical environment
• Understand requirements for NMC professional Revalidation
• Experience of working within a multi-disciplinary team
• An understanding of national, regional and local NHS issues
• Experience of providing and receiving complex, sensitive information

Skills

Essential

• Excellent communication skills with the ability to network and build relationships at all levels
• Effectively prioritises and co-ordinates own workload
• Ability to de-escalate complex situations
• Ability to communicate effectively (written, verbal and non verbal communication) with patients/relatives and carers and all members of the multi-disciplinary team
• Awareness of the need for confidentiality at all times
• Computer literacy e.g. experience of electronic patient record

Other

Essential

• Frequent moderate effort for several short periods of time such as manual handling of patients and equipment
• Frequent concentration required for drug calculation and administration
• Dealing with frequent interruptions and competing demands
• Ability to work within highly distressing or emotional circumstances e.g. end of life care
• Ability to communicate distressing information
• Ability to communicate in a challenging environment
• Able to carry out direct clinical care as required on ward or department
• Potential blood or body fluids exposure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Hospital

Marshalls Cross Road

St Helens

WA9 3DA

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist in the provision of a high quality Molecular Diagnostics service across six acute NHS Foundation Trust Hospitals across Surrey, Sussex and Berkshire.To deliver the highest quality service in a comprehensive, efficient and cost effective manner.To be responsible for the day to day provision of services and ensure services within their remit are delivered to the highest standard.To support the Specialty Lead in the development of new services and the ongoing improvement of existing services.To deputise for the Specialty Lead in overseeing provision of the routine service, providing operational guidance and support for junior laboratory staff on as necessary.To manage the junior staff in the Molecular Diagnostic department.To teach and train staff in the discipline of Molecular Diagnostics, oversee their competency skills and ensure that these are maintained to the standards appropriate to their skill set.To contribute to UKAS submissions for the Department and ensure processes conform to the standards required in the Quality Management System (QMS) in order to maintain UKAS accreditation ISO15189:2022.To be aware of current and developments in professional standards and national policies that pertain to the delivery of Molecular Diagnostics services.

Person Specification

Qualifications

Essential

• Degree in biological science subject
• Higher degree or qualification in relevant specialism or equivalent extensive laboratory experience in a similar role/environment
• State registration with HCPC, either BMS or Clinical Scientist
• Evidence of Continuous Professional Development

Knowledge

Essential

• Knowledge and understanding of molecular techniques and its use in clinical diagnostics
• Experience of working in a relevant NHS laboratory
• Experience & knowledge of duties required to support senior lab staff gained by experience in a similar role
• Experience in working with a quality management system
• Experience of managing junior staff
• Experience in developing laboratory processes
• Experience in critically evaluation and validating new laboratory processes
• Experience in assessing diagnostic results and authorizing.
• Ability to write and develop Standard Operating Procedures
• Experience in training and supervising laboratory staff
• An understanding of budget management

Desirable

• Experience in recruiting staff
• Track record of developing clinical service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

United Kingdom

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person Specification

Qualifications

Essential

• Administration/ Customer Care or acquired equivalent experience
• GCSE or equivalent in English and Maths, grades A-C

Knowledge

Essential

• Experience of using Microsoft Office, including Word and Excel
• Experience of working in a healthcare setting
• Experience of handling patient/customer queries

Desirable

• Understanding of patient priorities and performance targets related to appointments and waiting times
• Experience of working in a multidisciplinary team

Previous Experience

Essential

• NHS Admin Experience
• Experience of scheduling outpatient appointments and/or admissions
• Experience of working with patients and providing information regarding their appointments or treatment team

Desirable

• Understanding of patient priorities and performance targets related to appointments and waiting times
• Experience of handling complaints

IT Skills

Essential

• Experience of using full range of IT systems including accurate data entry, typing and checking skills
• Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature

Abilities on Systems and process

Essential

• Experience of using patient data systems.
• Experience on following standard operating procedures on hospital processes and systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

Craven Road

Reading

RG1 5AN

United Kingdom

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see job description for further details on duties and responsibilities

Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Educated to GCSE levels standard or equivalent in Maths and English
• Evidence of good written and verbal communication skills
• ECDL or TLM equivalent experience of using Microsoft Office Software Packages

Experience

Essential

• Experience of dealing with the public, both face to face and on the telephone
• Previous receptionist or administrative experience

Desirable

• Experience of working in the NHS or similar Health Care Setting

Skills

Essential

• Typing and keyboard skills
• Understanding of confidentiality
• Good interpersonal skills including tact and diplomacy
• Good Customer Service skills and ability to deal with service users in a professional and positive manner
• Ability to prioritise own workload
• Ability to act on own initiative and understand limitations of own role and knowledge
• Flexibility, reliability and punctuality
• Ability to work in a sensitive, confidential and non-judgemental manner

Other

Essential

• Light physical effort
• At keyboard for long periods
• Combination of sitting, standing and walking
• Concentration for accessing and updating patient details, answering queries and data inputting
• Occasionally speaking to distressed or emotional service users either by telephone or face to face
• Ability to be mobile and able to work in all venues across Sefton as and when required
• Use of computer for long periods
• Office conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk District General Hospital

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

Person Specification

Knowledge, Skills and Training

Essential

• Administration qualification - RSA level 2/NVQ level 2 or equivalent
• Computer literate
• GCSE Maths & English or equivalent

Job Specific Experience

Essential

• Experience of using/or a willingness to learn to use of Integrated Patient Information Systems including SystmOne
• Understanding of and experience of working at all times in a confidential manner. Indirect patient contact by telephone and recording of this contact
• Demonstrable experience of accurate data entry
• Demonstrable organisational skills, including self-organising and prioritising and the ability to multi-task

Desirable

• Relevant office administration experience

Information Technology/Resources

Desirable

• Experience of note taking and/or minute taking
• Demonstrable experience of using the Microsoft Office suite including Word, Excel and PowerPoint and other software applications

Personal Qualities/Attributes

Essential

• Evidence of demonstrating the Trust's values and behaviours
• The ability to use own initiative and to work well in a team
• Experience of dealing with confidential and sensitive situations
• Excellent interpersonal skills including dealing diplomatically in sensitive situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

To be agreed with Team Lead

TBC

TBC

DT3 6SA

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

Please see job description and person specification for more details.

To support the Community Nursing Service in the provision of care for housebound clients by assisting with clinical procedures and undertaking delegated duties unsupervised. This will involve direct care with clients (within their own homes, or care homes) who have been admitted to the care of the Community Nursing Service. The post holder will be supported and supervised by the senior clinician but will work regularly without supervision. This role supports the proactive monitoring of clients in order to promote and sustain their independence and to prevent unnecessary hospital admissions.

Person Specification

Qualifications

Essential

• oNVQ Level 2 in Health and Social Care or equivalent qualification and / or relevant experience.

Desirable

• oAbility to work within the lower level competencies as developed within the community locality teams

Experience

Essential

• oCurrent experience of working within health/social care setting
• oAbility to organise own workload and use own initiative
• oAbility to work effectively as part of a team.

Knowledge

Essential

• oAbility to utilise relevant IT software e.g. Microsoft Word, e-mail.
• oEffective communication and interpersonal skills with a proven ability to work with other professions
• oEffective time management skills.

Desirable

• oAwareness of local clinical policies and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Blakenall Health centre

Thames Road

Walsall

WS31LZ

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

1.Perform comprehensive assessment of patient nursing needs, plan, implement and evaluate care according to changing health care needs, including providing clinical expertise, advice and guidancewithin the particular area of clinical practice to improve the overall care provided by the team2. Work collaboratively within the multidisciplinary team/agencies to ensure that patient needs are met3. Involve patients, relatives/carers in the delivery of care, providing reassurance and support to assist their understanding and co-operation4. Prepare the clinical area for safe practice by ensuring that cleanliness is maintained, materials and equipment are ready for use, including clearing away afterwards5. Provide escort and transfer for patients as directed by the multidisciplinary team6. Recognise and respond appropriately to urgent and emergency situations7. Collect, collate, and report information, maintaining accurate patient records/documentation

Person Specification

Qualifications

Essential

• 18 months Experience working with Cancer patients

Desirable

• Ability to work in a small team

Qualifications

Essential

• NMC Registration and Degree level module for Chemotherapy administration or SACT passport

Desirable

• Advanced Communication qualification

Qualifications

Essential

• Experience in cannulation, accessing CVAD's, phlebotomy

Desirable

• Confidence to administer chemotherapy under nurse-led protocols

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Macmillan Unit, Leighton Hospital

Middlewich Road

Crewe

CW1 4QJ

United Kingdom

Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Arranging discharges for ward patients.

Discussion with patients and relatives to establish what support is needed to facilitate discharge out of hospital.

Discussion with multidisciplinary team members including social services, the discharge management team and district nurses.

Liaising with the discharge lounge to arrange discharge home.

Person Specification

Qualifications

Essential

• Relevant NVQ Level 3/Level 3 Diploma in Health & Social Care or equivalent relevant experience.
• Care Certificate or willingness to complete within first 6 months of commencement in post.
• GCSE equivalent in English and Mathematics.

Desirable

• Short courses relevant to undertake patient and clinical care duties.

Special Skills & Knowledge

Essential

• Good verbal and written command of
• English.
• Ability to act upon own initiative.
• Good communication skills.
• Able to work under some pressure.
• Ability to show leadership
• Ability to plan own work.
• Ability to work calmly under pressure.
• Willing to take and record patient
• observations.

Desirable

• Knowledge of care and related procedures, clinical observations, relevant legislation.

Personal Attributes

Essential

• Good interpersonal skills.
• Able to engage and build effective relationships at all levels.
• Understanding of the role of HCSW.
• Able to work as part of a team.
• Knowledge and understanding of the need for confidentiality

Experience

Essential

• Computer skills.
• Ability to learn new skills.

Desirable

• Previous experience in caring for others.

Special Requirements

Essential

• Self-motivated and able to motivate others.
• Excellent communication & interpersonal
• skills.
• Reflective practitioner.
• Ability to work in a busy and varied work
• environment and respond to change.

Desirable

• Be able to offer pastoral care to mentors and students when providing feedback on performance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Dispensing
• ACT
• Ward Top-ups
• Support the clozapine Lead with the running of Clozapine.
• To maintain CPD
• Involvement with department Quality Improvement.
• Willing to travel to all sites at SHSC
• Dispensing and checking of Clinical Trials.
• Subject to the provision of appropriate training, participate in the provision of phlebotomy services to SHSC, including training in using and operating the POCHI machine.

Person Specification

Knowledge and Skills

Essential

• Previous and recent experience of working in a pharmacy
• Effective communication
• Ability to work independently and as part of a multidisciplinary team
• Friendly and self-motivated
• Professional approach
• Ability to follow set procedures
• Have good problem-solving skills
• Numerate and literate
• Trustworthy and reliable
• Good interpersonal skill
• Able to drive and have access to a vehicle

Desirable

• Experience of working in a hospital pharmacy
• Experience of work involving patient contact
• Computer literacy
• Be willing to participate in the provision of phlebotomy services to SHSC, including training in using and operating the POCHI machine.

Training and Qualifications

Essential

• Hold a recognised pharmacy technician qualification e.g. NVQ level 3 in Pharmacy Services and BTEC level 3 in pharmaceutical Sciences or equivalent
• Registration with GPhC as a Pharmacy Technician

Desirable

• Accuracy checking qualification
• An indication of CPD

Experience

Essential

• Previous pharmacy experience

Desirable

• Having worked with the CMM/EPMA computer system
• Have experience of computerised pharmacy systems and an understanding of IT systems in current pharmacy use
• Previous hospital pharmacy experience

Other

Essential

• Able to demonstrate a conscientious and methodical way of working.
• Able to demonstrate flexibility and adaptability to changes in working practice.
• Able to demonstrate a willingness to travel to undertake work in other Trust units throughout the city.
• An understanding of working with mentally ill clients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sheffield Health Partnership University NHS Foundation Trust

Address

Pharmacy Department, Michael Carlisle Centre

75 Osborne Road

Sheffield

S11 9BF

United Kingdom

Employer's website

https://www.sheffieldpartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assess plan implement and evaluate programmes of care. To work as a member of a team helping to support student nurses, support staff and more junior members of staff.

Key Result Areas:

Clinical & Patient Care

1. To ensure that comprehensive nursing assessments are carried out for all assigned patients, reflecting patients identified needs.
2. To ensure that each allocated patient has a comprehensive, clear and up to date plan of care, with specified objectives, designed to meet the individuals identified care needs.
3. To ensure that patient care is delivered in a manner consistent with available local guidelines relating to care pathways
4. To ensure patients are aware of the content of their care plans, and have contributed to their development and evaluation
5. Undertake where applicable appropriate decision making in relation to the Mental Health Act, and Code of Practice with regard to patient care, for both detained and informal patients as influenced by risk assessments and MDT decision making.
6. Undertake appropriate action and decision making in relation to the Mental Capacity act and DOLS as part of the MDT approach.
7. To take a positive approach to responding to patients in acute distress or those with complex & ongoing mental health issues.
8. To take positive approaches to patient engagement. Where undertaking specific observations of patients, to do so in line with the available policies and guidelines
9. To ensure that an appropriate therapeutic environment is maintained
10. To ensure that practice in relation to medicines is in line with local guidelines, individual professional requirements and responsibilities, and ensures individual patient involvement, engagement and concordance
11. As a member of the Team, to contribute to providing a quality environment for patients in relation to safety, dignity, comfort and day to day activities
12. Take active and positive approaches to supporting and encouraging patients with their dietary needs
13. Assist medical staff with routine examinationsProfessional
14. To use relevant information in support of patient care and care planning, including available electronic information systems.
15. To contribute to the audit of care plans on a regular basis using an established audit tool.
16. To audit care plans on a regular basis using an established audit tool.
17. To ensure that the care given is regularly and thoroughly evaluated against the objectives in order that the effectiveness of care plans can be maintained.
18. Ensure that their practice remains within the boundaries set by local and national policy, the NMC and statute law.Learning & Development
19. During and upon completion of Preceptorship, (where supervised accordingly) to actively develop skills and experiences in relation to;
    • functioning as the nurse in charge and shift co-ordinator
    • risk assessment processes
    • risk management planning
20. To participate with colleagues in the promotion of an active learning environment in order to maintain and develop high standards of professional and clinical practice.
21. To support the development of junior staff and learners, through effective role modelling, mentorship (for students/ learners), supervision and professional leadership.
22. To participate in own supervision, annual appraisals and personal development planning
23. To undertake necessary essential training, (for example life support, general health and safety, prevention and management of violence and aggression) over a suitable period of time, and additional training as identified in support of clinical and professional development.Management & Team Working
24. Take charge of the shift, occasionally, in the absence of a more senior nurse
25. To exercise proper and effective leadership within the shift team.
26. To contribute to and participate in developing approaches and initiatives relating to clinical governance, audit and service development
27. Liaise closely with all colleagues to ensure co-operation in all areas of work.
28. To understand relevant Trust and Care Group policies and procedures, applying them in practice and informing senior colleagues of issues arising from their implementation

Person Specification

Qualifications

Essential

• Registered Mental Health Nurse with current NMC registration or awaiting PIN
• Evidence professional development

Desirable

• Mentorship/Practise Assessor qualification

Knowledge & Skills

Essential

• Have the ability & knowledge of working therapeutically with service users who have complex mental health needs
• Excellent communication & listening skills.
• A good knowledge & understanding of recovery-focused and trauma informed care
• Competent in medicines management
• IT literacy & the ability to write in a clear concise and eligible manner
• Ability to remain calm & confident in stressful situations that may arise within a mental health setting
• Ability to work within & contribute to the multi disciplinary team

Desirable

• Appreciation of current practice, research, evidence-based practice and national policy
• Ability to contribute to service development & initiatives

Experience

Essential

• Experience of working within an adult mental Health setting
• Experience of risk assessment & risk management
• Experience of care-planning and evaluation using a person centred care approach
• Experience of working within a multi disciplinary team
• Experience of managing complex mental health presentations

Desirable

• Experience of working with families and carers in complex situations
• Experience of discharge planning and liaising with community & social services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sheffield Health Partnership University NHS Foundation Trust

Address

Northlands Community Health Centre

Southy Hill,

Sheffield

S5 8BE

United Kingdom

Employer's website

https://www.sheffieldpartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

General requirements and principal duties

1. Observe and promote the Trusts policies and procedures including those in respect of conduct, health and safety and equality of opportunities.
2. Demonstrate a commitment to ongoing professional development, attending relevant events and learning from good practice elsewhere.
3. Cover the work of other Performance Analysts as required.
4. Partner with stakeholders up to and including general manager level.
5. Effectively manage own workload, deadlines and priorities.
6. Manage requests from multiple stakeholders while maintaining positive relationships.
7. Develop and maintain an understanding of relevant clinical and corporate services, stakeholders, processes and systems.
8. Demonstrate a commitment to the Trusts organisational vision and values.Reporting, Business Intelligence and Analytics
9. Support colleagues (up to general manager level) to make the best use of EPR data and performance information.
10. Develop and maintain an understanding of key data sources, data flows and architecture, data warehouse and tabular model, existing data reporting of the Trust, and relevant national and regional benchmarking.
11. Develop and maintain a high-level understanding of the NHS Oversight Framework, commissioner/contractual information reporting requirements and performance against these, CQC registration requirements, national best practice standards and local SHPU targets and objectives.
12. Proactively identify the information reporting and analytics needs of the organisation and add these to the relevant work plan.
13. Elicit detailed reporting requirements from a range of stakeholders by understanding the context of their request. Negotiate changes based on technical/data quality limitations. In conjunction with Senior Performance Analysts, explore opportunities to enhance reports beyond the original specification in line with the context. Document and validate with stakeholders.
14. Work with the Data Warehouse Team to ensure that regularly and/or frequently used metrics are constructed in the data warehouse and tabular model as appropriate.
15. Develop accurate, up-to-date and useful self-service reports that have a professional look and feel, are easy to use, are updated as required and are decommissioned when no longer needed.
16. Use appropriate solutions in line with the Trusts strategic technical direction, escalating exceptions to a Senior Performance Analyst.
17. Publish refreshable reports in line with the change management process.
18. Maintain and improve documentation using approved tools.
19. Support stakeholders up to general manager level to use performance information for decision making, performance management, research and service improvement.
20. Produce information reports on an ad hoc basis.
21. Employ a range of techniques to analyse information that is sometimes complex from a variety of sources. Pragmatically mitigate data quality challenges.
22. Present insights verbally and in writing in an easy-to-understand way to stakeholders with different levels of data literacy, making straightforward recommendations that guide decision making.
23. Keep up to date with new techniques, methods and technologies. Be receptive to suggestions and new ways of working as agreed within the team.
24. Ensure that metrics are reported in line with national information standards and, where not available, make suggestions to Senior Performance Analysts for how these should be defined.
25. Use established techniques for more advanced analytical techniques which deliver predictive and prescriptive analytics within a framework defined by Senior and Lead Performance Analysts.
26. Support clinical and corporate teams to access, understand and interpret clinical data.
27. Provide advice and guidance in relation to performance information and analysis across the Trust.Data Quality
28. Promote high data quality throughout the Trust and support the production and maintenance of systems, processes and training that improve the quality of data.
29. Report on the availability and quality of data.Performance Measurement, Monitoring and Management
30. Apply the Performance Improvement Framework to SHPU teams.
31. Produce performance reports including team level governance reports. Contribute to the Integrated Performance and Quality Report (IPQR).
32. Develop a good understanding of key performance indicators (KPIs) and make suggestions for changes.
33. Develop and maintain robust documentation including action logs, recovery plans and exception reports.
34. Use automatically generated statistical process control (SPC) charts to identify when performance is deteriorating or below target and not improving, and track improvements in line with recovery plans.
35. Use capacity and demand models to support performance improvement.
36. Contribute to the production and updating of recovery plans.
37. Support the effective running of performance meetings including the writing, recording and tracking of actions.
38. Contribute to the collation of benchmarking datasets.
39. Triangulate business plans, risks, projects, programme, QI, and service development with performance measurement, monitoring and management.Communication and Relationships
40. Operate effectively in a flexible and demanding environment, proactively engaging with internal and external colleagues.
41. Establish and implement effective working relationships and communications with:Data Warehouse, EPR Configuration and other Digital teams,Clinical Directorates Leadership Team, particularly Heads of Service and General ManagersQuality directorate teams,Strategy and Planning Department, including Programme Management Office,Finance and People directorates.

1. Input using a keyboard and mouse and access service user case notes for the purpose of auditing.
2. Undertake frequent, prolonged, and intense concentration in analysing complex information/data and while undertaking complex calculation and detailed analysis of statistics produced.
3. Work in all areas of the Trust (clinical and non-clinical) and work with clinical information such as service users case notes, incidents, serious untoward incidents, complaints and claims for the purpose of understanding the context of information reporting and performance management.
4. Frequently travel to the different Trust sites to meet with colleagues face to face and develop understanding of clinical and corporate functions.

Person Specification

Training and Qualifications

Essential

• Knowledge of a range of statistical/numerical techniques and procedures acquired through degree level qualification or demonstrable equivalent experience
• Evidence of continuous professional development

Knowledge and Skills

Essential

• Use of data visualisation software, ideally Microsoft Power BI
• Problem solving skills and the ability to respond to sudden and unexpected priorities

Experience

Essential

• Presenting findings verbally and in writing
• Analysing complex information from a variety of sources
• Measuring, monitoring and supporting the management of performance

Other

Essential

• Ability to build strong working relationships with clinical and corporate colleagues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Health Partnership University NHS Foundation Trust

Address

Wardsend Road North

45 Wardsend Road North

Sheffield

S6 1LX

United Kingdom

Employer's website

https://www.sheffieldpartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Working Pattern: 0.6 WTE working flexibly Monday - Friday between 07:30 - 17:30

Interview Date: 29/10/2026

For further information please contact: Gill Baker, Senior Operations Manager at [email protected]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 32 days paid annual leave (plus bank holidays), rising to 34 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

Exeter

Devon

EX2 5DW

United Kingdom

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Caring, Aspiring, Professional, Sustainable

JOB VACANCIES

Chef required, up to 24 hours over 3 days

includes weekend working on a rota system

Salary £14.64 per hour

We are looking for a creative, enthusiastic chef to join St Marys Hospice to serve the needs of The Orangery Caf and our wonderful inpatient unit.

Is this you?

A qualified and experienced chef who can work well under pressure preparing and cooking quality fresh food. Experience working in a high-volume kitchen. Hands-on experience with various kitchen equipment. Excellent communication skills and the ability to work under pressure. A self-motivated team player. Willingness to learn and strive in a fast-paced environment.

Applications will close at 5pm Monday 19thOctober 2026

Telephone: 01229 580305

Registered charity number 517738

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St. Mary's Hospice

Address

Ulverston Cumbria

LA12 7JP

United Kingdom

Employer's website

https://www.stmaryshospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Context

• The Care Act was the most significant change in social care legislation in 70 years. The Act introduced a number of new duties for local authorities, including the wellbeing principles and statutory responsibilities to carers and safeguarding adults at risk of harm or neglect. The Act also introduced a new national eligibility criterion for adult social care. The Act represents a shift in social care practice to encompass all professions within social care and emphasises personalisation in social work practice, where assessment is considered an intervention and where social work practice should take account of the individual strengths of the person, their family and friends and wider community.
• The new Adult Social Care Assurance Framework will measure the quality and effectiveness of adult social care services within the Local Authority. There will be a significant focus on developing staff awareness of performance, quality, the experience and outcomes for people using social care services and continuous assessment of local authorities against nationally agreed Key Lines of Enquiry.
• You will work as part of the team under the Practice Lead, Portfolio Lead or Countywide Group Manager in a specific locality or team. The focus of the Advanced Practitioner in the team is to implement the requirements of the Care Act with a focus on quality, performance, practice and outcomes for people. In a local team, this extends to include complex casework and supporting Practice Leads with safeguarding coordination and any other relevant legislation applicable to specialist country wide teams.
• Working across adults, older adults community social care teams as well as in specialist team areas, the main focus of the role will be supporting the Practice Lead, Portfolio Leads and Countywide Group Managers with quality assurance, team performance, coordination of safeguarding and complex casework. Advanced Practitioners will have line management responsibility of a small number of Social Care Coordinators and Wellbeing Officers.

Operational Management

• Directly line manage a small group of social care coordinators and wellbeing Occupational Therapy Assistants.
• Work with specific teams within the scope of the line manager in ensuring that practice is compliant with relevant legislation, is safe and of good quality.
• Develop staff awareness and practice in respect of performance and quality.
• Ensure the compliance of designated operational teams with various performance requirements.
• In conjunction with leads to undertake quality monitoring of adult social care, social work, occupational therapy practice through the review of assessment and support planning in accordance with timescales and other quality standards agreed in local procedures alongside other procedures.
• Ensure that support planning reflects the personal, familial and community assets or strengths of the adult with care and support needs or carer and that the principles of best value are consistently applied.
• Ensure that practice and support planning meet the desired outcomes for people and that their views and opinions are reflected in social work practice and recording.
• Ensure that the national eligibility criteria are consistently applied, with a clear rationale for the decision being made and that due consideration is given to the wellbeing principle.
• Report to line manager any areas of concern around practice, performance or concordance with legislative requirements.
• Ensure the Practice Development Officers are aware of any issues and assist in developing, implementing and managing improvements in practice within Adult Social Care Community teams and their interfaces with other professionals in relevant agencies.
• Ensure teams have processes in place to support the Performance framework and highlight interventions and trends in social care, social work, occupational therapy practice within their specific locality.
• Lead on a program of audit and review of activities across the Directorate which identify improvements in performance and lead to better service standards.
• Report to the leads any issues of particular risk to adults with care and support needs or care or services which might attract attention from Members or the media.
• To work towards the highest possible levels of data quality.
• To ensure a consistency of approach and outcomes.
• Deputise for leads as required.

Resource Management

• Provide day-to-day information advice and guidance to staff within a specific locality.
• Support the Practice Team in ensuring that training delivered meets required standards and reflects current best practice.
• Ensure local managers and staff to use initiative in the identification of key issues in relation to improving performance, existing systems and activity, and produce proposals to address these.
• To ensure that all staff and managers have a clear understanding of their roles and responsibilities, with regard to the performance and quality agenda and to develop appropriate skills to deliver the performance agenda.
• Be a Practice Educator for students who are placed in or visiting the team as agreed with line manager.

Communications

• Communicate effectively with other practitioners and professionals to ensure required outcomes are achieved.
• To ensure regular communication of performance issues to all staff in ways that are easily understandable.
• Provide professional information, advice and guidance as required.
• Represent North Yorkshire Council as required with internal and external customers.
• Develop expertise in coaching and mentoring staff who are less experienced.
• In conjunction with the Practice Development Officers deliver workshops and or learning events to support the ongoing development of social work practice in specific teams, locality or across the county as required.

Systems and Information

• Ensure that practitioners utilise the current business processes to support the Adult Social Care in relation to case recording, quality, performance, and financial monitoring and outcomes for people.
• Based on the analysis of the data collection contribute to the development and monitoring of improvement plans within a specific locality.
• Assist in the collection of performance and outcome data and make appropriate use of IT systems.
• Contribute to the ongoing improvement and development of Adult Social Care processes and systems in conjunction with the strategic objectives of the Directorate.
• To work with leads in developing team/ service targets for performance gains on a monthly basis in line with national and Directorate expectations.
• To ensure early identification of variations in performance and quality using diagnostic tools.
• To work with leads to develop solutions and implement action plans locally and ensure that best practice is shared across the County.
• To analyse and interpret data in order to identify the most effective courses of action.

Person Specification

Qualifications

Essential

• Educate to degree level or equivalent with a professional social care qualification. e.g. Degree in Social Work, Occupational Therapy, DipSW, CQSW.
• Professional registration with Social Work England or HCPC.

Desirable

• Best Interest Assessor Training
• Approved Mental Health Professional qualification
• Practice Educator or equivalent qualification

Occupational Skills

Essential

• Ability to work independently using experience and initiative.
• Ability to work well with others to promote Directorate and Health and Adult Services policies and objectives.
• Ability to contribute to an annual service performance plan and monitor standards to facilitate continuous improvement.
• Excellent communication and presentation skills. Ability to use persuasion, influencing and or negotiation techniques to influence others.
• Resilience skills. Works productively in a pressurised environment and supports others to do so.
• Ability to act calmly during difficult circumstances and recovers quickly from setbacks.
• Effective time management and planning skills, meets deadlines.
• Effective written communication skills, communicates effectively in writing to produce documents in a range of formats and styles to suit a range of audiences. Excellent case recording and report writing skills.
• Decision making skills, can make decisions within own area of responsibility which may involve considering risks.
• Ability to monitor quality and service standards.
• Good IT skills including use of email, intranet, internet, word, excel and inputting date into the Councils assessment system.
• Flexibility and adaptability.
• Problem solving skills, uses creativity and innovation to generate solutions to problems.
• Resource Management skills.
• Planning and project management skills.
• Ability to respond to a changing environment and performance demands, flexible and adaptable.
• Creative and Innovative.
• Highly motivated.
• Open manner, with the ability to work well with colleagues at all levels in the organisation.
• Effective leadership skills and the ability to promote Directorate and Adult and Community Services operational policy and objectives.

Experience

Essential

• Advanced practitioners must have substantial experience in adult social care undertaking complex work in the application of relevant legislation.
• Extensive knowledge and understanding of effective assessment and social care practice to deliver the best outcomes for people.
• Knowledge and understanding of social care policy developments and good practice at a local and national level.
• Knowledge of community, residential and day services for adults with social care needs.
• Good working knowledge, understanding and application of the Care Act and regulations.
• Knowledge and understanding of other relevant legislation for adult social care, for example the Mental Capacity Act, Human Rights Act and other relevant legislation pertaining to Specialist area.
• Knowledge of statutory requirements, including requirements in respect, equality and anti-discrimination legislation, data protection and confidentiality.
• Knowledge and understanding of how Equality & Diversity, Dignity & Respect and Human Rights will apply to this role.
• Understanding of information for internal stakeholders and external partners.
• Understanding of quality and service standards at a multi-agency level.
• Demonstrable experience of adult social care operations and management in a local authority, major independent service organisation or equivalent.
• Demonstrable experience of undertaking complex assessment of health or social care needs in a community setting.
• Experience of applying asset and strength-based approaches into practice.
• Demonstrable experience of initiating the appropriate statutory and other actions required to undertake adult protection investigations.
• Experience of working positively in a changing environment.
• Experience of working with management information.
• An understanding of the performance assessment framework and ability to understand and analyse trends.
• Experience of promoting the achievement of equality standards throughout the organisation.

Desirable

• Have an awareness and understanding of financial systems and budget management.
• Experience of working with and implementing organizational culture change strategies.
• Relevant experience in the management of specific resources in a changing organisational environment, including human and financial resources.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Yorkshire Council

Address

County Hall

Racecourse Lane

Northallerton

North Yorkshire

DL7 8AE

United Kingdom

Employer's website

https://www.northyorks.gov.uk/ (Opens in a new tab)