Job description

Job responsibilities

Were seeking an ACP with a special interest in the management of the typical conditions seen within a UTC, to provide day-to-day clinical leadership support to the teams.

To provide leadership support for the clinicians already working in the service, to advance the care of the presenting patients (in line with our 4 pillars approach).

Were looking for ACPs with a proven track record of working at this level in an urgent care environment and who can support Service Leads and Unit managers in safe care delivery.

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Person Specification

Education & Qualifications

Essential

• Registered with NMC, HCPC, GPhC
• Evidence of previous study at level 6 or 7
• MSc in advanced clinical practice
• Level 7 V300 non-medical prescriber
• Minimum Level 7 module in physical examination and clinical reasoning
• Training and experience at advanced level in paediatric clinical assessment

Desirable

• Teaching qualification

Experience & Knowledge

Essential

• Minimum of 5 years post registration experience
• Experienced mentor, appraiser or clinical supervisor
• Experience of providing leadership

Desirable

• Practical understanding of primary care and community services
• Experience in working in an acute/urgent care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Ripley Hospital

Sandham Lane

Ripley

DE5 3HE

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

The successful candidate will be expected to work across both Torrington and Holsworthy Community Hospitals and may be required to support other community hospital sites across Northern Devon and occasionally work alongside colleagues at our East Devon sites in Tiverton and Sidmouth.

A full driving licence and access to transport are essential due to the travel requirements of the role.

If you are looking for a rewarding nursing role that combines specialist clinical practice, professional development and the opportunity to deliver truly patient-focused care within the community, we would love to hear from you.

This is an exciting opportunity to work within a nurse-led service that brings hospital-based treatments closer to patients' homes, improving their experience while reducing the need for long-distance travel. You will become part of a highly skilled and supportive team, providing high-quality, patient-centred care within a community setting.

More About the Role

Our ACDC service delivers a wide range of specialist treatments and procedures, including:

• Blood transfusions
• Intravenous immunoglobulin (IVIG) therapy
• Iron infusions
• Intravenous antibiotics
• Venesections
• IV magnesium and zoledronic acid treatments
• PICC, Hickman and Portacath care
• Short Synacthen tests
• Prolactin and routine blood testing

We work closely with a variety of specialist services, including the Seamoor Unit, Acute Hospital at Home (AHAH), Haematology, Rheumatology and Gastroenterology teams, as well as local GP surgeries and the Eden Unit at Derriford. Together, we ensure patients can access specialist treatments closer to home whilst receiving exceptional, individualised care.

As a Staff Nurse within ACDC, you will:

• Deliver specialist day treatments safely and effectively in line with service protocols.
• Assess, support and provide holistic nursing care to patients and their families.
• Develop expertise in a wide range of infusion therapies and specialist procedures.
• Work collaboratively within a multidisciplinary team to ensure high standards of patient care.
• Contribute to the smooth running of the service, supporting patient pathways and treatment plans.

Why Join Us?

This is a particularly exciting time to join our service as we continue to develop and expand community-based specialist care.

Our team prides itself on being supportive, welcoming and dedicated to providing excellent patient experiences. No two days are the same, and the role offers a unique opportunity to gain experience across a range of specialities whilst developing advanced clinical and leadership skills.

We offer opportunities to:

• Develop specialist knowledge in ambulatory and infusion therapies.
• Gain experience across multiple clinical specialties.
• Expand clinical skills
• Build leadership experience through deputising and supporting service development.
• Mentor and support junior colleagues.
• Make a meaningful difference to patients by helping them receive treatment closer to home.

Additional Information

The successful candidate will be expected to work across both Torrington and Holsworthy Community Hospitals and may be required to support other community hospital sites across Northern Devon and occasionally work alongside colleagues at our East Devon sites in Tiverton and Sidmouth.

A full driving licence and access to transport are essential due to the travel requirements of the role.

If you are looking for a rewarding nursing role that combines specialist clinical practice, professional development and the opportunity to deliver truly patient-focused care within the community, we would love to hear from you.

Working Pattern: Monday - Friday 08:30 -16:30

Interview Date: 03.09.2026

For further information please contact: Helen Faulkner, Clinical Lead - Ambulatory Care Day Case (ACDC) Northern Serviceson 07912 783 780 or [email protected]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

Torrington

Devon

EX38 7BJ

United Kingdom

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description Advanced Clinical Practitioner

Job Summary

The Advanced Clinical Practitioner (ACP) will work as an autonomous clinician within Ash Grove Medical Centre and Eggborough Surgery, providing high-quality, patient-centred care across the practice population.

The post holder will be responsible for assessing, diagnosing and managing patients presenting with a wide range of acute, minor illness, chronic and complex conditions. The role will include face-to-face consultations in the practice, home visits and care home visits where required, clinical assessment and management, requesting and interpreting investigations, including pathology, and appropriate onward referral.

The ACP will work with both adult and paediatric patients, where appropriately qualified and experienced, and will work within their professional scope of practice and level of competence.

The successful candidate will demonstrate advanced clinical assessment and diagnostic skills, sound clinical decision-making, effective risk management and the ability to work independently while recognising when GP or wider multidisciplinary input is required.

Main Duties and Responsibilities

• Conduct autonomous face-to-face clinical consultations with patients presenting with acute, minor illness, chronic and complex conditions.
• Undertake comprehensive clinical histories and physical examinations and formulate appropriate differential diagnoses.
• Assess, diagnose and manage patients safely and effectively within the ACP's scope of practice.
• See adult patients and children where appropriately qualified and competent, recognising and responding appropriately to the different clinical needs of paediatric patients.
• Undertake home visits and care home visits as required, including assessment and management of patients who are unable to attend the practice.
• Assess acutely unwell and deteriorating patients and initiate appropriate management and escalation.
• Request appropriate investigations, including pathology and other diagnostic investigations, and independently review, interpret and act upon results within scope of practice.
• Ensure appropriate follow-up and safety-netting of investigations and abnormal results.
• Initiate, prescribe and review medication safely and appropriately within prescribing authority, scope of practice and current national and local guidelines.
• Provide appropriate education and advice regarding medication, adherence, side effects, interactions and lifestyle modification.
• Develop, implement and review individualised treatment and management plans.
• Manage patients with acute presentations, long-term conditions, complex needs and urgent health concerns, including appropriate mental health presentations.
• Recognise safeguarding concerns and follow appropriate safeguarding procedures and referral pathways for children and adults.
• Make appropriate referrals to GPs, secondary care, community services and other members of the multidisciplinary team.
• Initiate and coordinate emergency care where clinically indicated.
• Provide appropriate health promotion, preventative healthcare, screening and self-management advice.
• Provide evidence-based advice regarding immunisations, contraception and disease prevention where appropriate to the role and scope of practice.
• Maintain accurate, contemporaneous and legally compliant clinical records using the practice's clinical systems.
• Communicate effectively with patients, carers, practice staff, community services, secondary care and other healthcare professionals.
• Work collaboratively with GPs, nurses, pharmacists, healthcare assistants, administrative staff and the wider multidisciplinary team.
• Recognise personal limitations and seek advice or escalate appropriately where a presentation falls outside the post holder's competence or scope of practice.
• Contribute to clinical supervision, mentoring and support of other staff, students and colleagues where appropriate.
• Attend and actively contribute to clinical, multidisciplinary team and governance meetings.
• Participate in clinical audit, significant event reviews, quality improvement and service development.
• Contribute to the development and review of clinical protocols, pathways and practice procedures.
• Support the practice in achieving appropriate QOF and other contractual or quality targets.
• Contribute to the practice's clinical governance, patient safety and CQC requirements.
• Maintain professional registration, undertake required CPD and participate in annual appraisal and clinical supervision.
• Maintain up-to-date knowledge of current evidence, NICE guidance, national standards and local policies.
• Comply with infection prevention and control, health and safety, confidentiality, information governance and safeguarding requirements.
• Carry out other reasonable clinical duties requested by the GP Partners or Practice Manager, consistent with the responsibilities and level of the role.

Clinical Investigations and Pathology

A key element of the role will be the appropriate use and management of clinical investigations.

The ACP will:

• Request appropriate pathology and other investigations based on clinical assessment.
• Review and interpret pathology results within the post holder's competence.
• Identify abnormal or clinically significant results requiring action.
• Initiate appropriate management, follow-up or referral.
• Ensure patients are appropriately informed of significant results and that appropriate safety-netting is provided.
• Maintain responsibility for ensuring investigations requested are appropriately followed up in accordance with practice procedures.

Home Visits

The ACP will undertake home visits and care home visits as required by the practice.

This will include:

• Assessing patients in their home or care home environment.
• Undertaking appropriate clinical examination and assessment.
• Diagnosing and managing patients within scope of practice.
• Reviewing medication and treatment plans where appropriate.
• Requesting investigations and arranging appropriate follow-up.
• Recognising deterioration and arranging urgent or emergency escalation where required.
• Liaising with GPs, community teams, district nurses, palliative care services and other relevant professionals.
• Maintaining accurate clinical records following each visit.

Paediatric Care

Where the post holder is appropriately qualified and experienced to assess children, they may be required to undertake paediatric consultations.

This will include:

• Assessing children presenting with acute and minor illness.
• Recognising red flags and signs of serious illness.
• Applying appropriate safeguarding procedures.
• Working within the individual's paediatric competence and escalating to a GP or appropriate service when required.
• Providing appropriate advice and safety-netting to parents and carers.

The post holder will not be expected to undertake paediatric consultations outside their qualification, competence or agreed scope of practice.

Additional Responsibilities

• Participate in rota arrangements and provide appropriate cover for colleagues during periods of annual leave or sickness, where required.
• Provide clinical support to the wider practice team, including responding to appropriate clinical queries.
• Support prescription-related queries within clinical competence and scope of practice.
• Maintain a professional and appropriate standard of appearance and behaviour.
• Maintain patient confidentiality and ensure all patient-identifiable information is handled securely.
• Comply with practice policies, procedures and statutory requirements.
• Participate in mandatory training and maintain all required professional competencies.
• Contribute to clinical audits, research and service improvement initiatives.
• Act as a clinical lead or develop a specialist area of interest where appropriate and agreed with the practice.
• Support the practice in maintaining high standards of patient safety, clinical governance and regulatory compliance.
• Undertake any other reasonable duties appropriate to the role and level of responsibility.

Person Specification

Skills and Knowledge

Essential

• Skills and Knowledge
• Excellent clinical assessment and decision-making skills.
• Ability to manage clinical uncertainty and risk safely.
• Ability to work independently while recognising professional limitations.
• Good understanding of evidence-based practice and clinical governance.
• Excellent verbal and written communication skills.
• Strong organisational and time-management skills.
• Ability to maintain accurate clinical documentation.
• IT literate and confident using electronic clinical systems.

Desirable

• Previous experience working within general practice or primary care.
• Experience managing same-day/urgent presentations in primary care.
• Experience with chronic disease management.
• Experience undertaking clinical audit or quality improvement projects.
• Experience supporting or mentoring other clinicians.
• Knowledge and experience of local community and secondary care referral pathways.
• Experience using SystmOne or other primary care clinical systems.

Qualifications

Essential

• Qualifications and Registration
• Registered healthcare professional with an appropriate professional registration.
• MSc in Advanced Clinical Practice or equivalent advanced practice qualification, or working towards completion where appropriate.
• Evidence of advanced clinical assessment and consultation skills.
• Appropriate independent prescribing qualification where required for the role.
• Evidence of ongoing continuing professional development.

Experience

Essential

• Clinical Experience
• Significant post-registration clinical experience.
• Experience working autonomously as an Advanced Clinical Practitioner or equivalent advanced clinical role.
• Experience assessing and managing patients with undifferentiated and acute presentations.
• Demonstrable experience of clinical assessment, diagnosis, treatment and management planning.
• Experience working within a multidisciplinary team.
• Experience recognising clinical deterioration and appropriately escalating care.
• Understanding of safeguarding responsibilities and appropriate referral pathways.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ash Grove Medical Centre

Address

England Lane

Knottingley

West Yorkshire

WF11 0JA

United Kingdom

Employer's website

https://www.ashgrovesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Person Specification

Qualifications

Essential

• Membership/Fellowship of College /Faculty, professional association, and/or body
• Attendance at courses aimed to support educational development

Desirable

• Qualification such as PG Cert diploma or Master of Medical Education

Employment / Experience

Essential

• Working with learners or doctors in training in educational context
• Experience of clinical and educational leadership and innovation, including managing a multi professional team
• Demonstrable track record of delivery of service and education
• Understanding of developments involving the relevant Colleges / Faculties, professional bodies related NHS organisations
• Understanding of the workforce transformation agenda
• Trained and experienced in recruitment, selection and E&D in the last 3 years
• Active involvement in and up to date with appraisal process
• Knowledge of the NHS, its structures and processes including understanding workforce matters
• Applicants who are doctors require a licence to practice

Desirable

• Previous or current appointment as leader in healthcare education
• Awareness of funding streams for healthcare education
• Understanding of current health and social care and education policy

Skills and Abilities

Essential

• Demonstrable leadership skills and an ability to influence and motivate others
• A strong sense of vision and ability to innovate
• Politically astute with an ability to sensitively manage complex and uncertainty
• Ability to problem solve and maintain objectivity
• Strong interpersonal, communication, written and presentation skills
• Ability to quickly establish person personal and professional credibility with key stakeholders
• Excellent organisational and time management skills
• Personal development and support others to develop and progress

Desirable

• Ability to rapidly establish academic credibility

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS England

Address

10 South Colonnade

Canary Wharf

London

E14 4PU

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Job description

Job responsibilities

1. Role Overview & Framework

• Line Management & Accountability: Reports directly to and is accountable to Kelly Carney.
• Working Hours: 20 hours per week.
• Core Mission: Driven by the surgery's core philosophy: "Putting you at the heart of what we do".
• Main Objective: Acting as the primary, central hub of communication for patients, the wider multidisciplinary team, and external health agencies (such as community services and secondary care).

2. Primary Key Responsibilities

The post holder manages everyday operations, digital workflows, and frontline patient interactions. Key daily tasks include:

• Appointment System Management: Processing online, telephone, and face-to-face booking requests; scheduling, altering, or cancelling clinics via EMIS
• Care Navigation: Welcoming, screening, and actively signposting patients to the correct internal or external medical services.
• Telephony & Communications: Managing incoming switchboard calls, routing queries correctly, and resolving digital tasks or internal emails.
• Medical Data Entry: Formally registering new or temporary patients, entering key information into electronic health records, and applying clinical coding using EMIS and accurate SNOMED codes.
• Prescription Processing: Administering and reviewing repeat prescription requests with high accuracy and efficiency.
• Clinic & Administrative Support: Printing specialised urine forms for the nursing team, sorting documentation requests (such as insurance, DVLA, or SAR files), photocopying, and executing data system searches.
• Environment & Compliance: Maintaining clean, professional notice boards and workspaces, alongside executing monthly governance checks (e.g., testing fire alarms and performing infection control audits).

3. Secondary Responsibilities

When workload or staff shortages require flexibility, the receptionist is expected to support adjacent administrative functions:

• Document Management: Digitally scanning and attaching physical correspondence or patient documents to healthcare profiles.
• Facility Logistics: Executing building opening and closing checklists in full compliance with the practice's duty rotas.
• Team Operations: Cooperatively organising lunchtime or out-of-hours coverage rotas, checking stationery stock levels, and assisting with audits directed by the practice's audit lead.

4. Generic Responsibilities & Compliance Standards

All personnel must adhere strictly to organisational values, local protocols, and UK statutory laws:

• Equality, Diversity, and Inclusion (ED&I): Promoting an environment free from discrimination across all legally protected characteristics. Patients must be routinely included in treatment decisions, and all colleagues must be treated with dignity and fairness.
• Safety, Health, Environment, and Fire (SHEF): Continually evaluating risks to keep the workplace hazard-free. Compliance is mandatory under legislation including the Health and Safety at Work Act 1974, Environmental Protection Act 1990, and Fire Precautions Regulations 1999.
• Confidentiality & Data Protection: Safeguarding highly sensitive patient health data to protect privacy and preserve legal and institutional trust.
• Continuous Improvement (CI): Participating in multidisciplinary case reviews, analyzing serious incidents, and offering proactive suggestions to refine practice workflows and clinical safety.
• Professional Development: Completing the custom practice induction program, undergoing mandatory training assigned by Sophia Raja, and mentoring other team members to share best practices.
• Security Protocols: Strictly guarding physical and digital access codes or passwords. Door lock codes must never be shared, and suspicious activity must be instantly flagged to Kelly Carney.
• Professional Conduct & Leave: Maintaining an appropriate dress code for the public-facing role. Annual leave is fully supported, with bank holidays calculated on a pro-rata baseline reflective of the 20-hour contract.

Person Specification

Qualifications

Essential

• Good standard of general education
• GCSE (or equivalent) English at Grade C/4 or above.
• GCSE (or equivalent) Mathematics at Grade C/4 or above.

Desirable

• Recognised medical administration/reception qualification (e.g., AMSPAR or BSMSA certificates).

Experience

Essential

• Public & Customer Facing Service
• Clear history of answering incoming phone calls, managing heavy call volumes, and efficiently transferring or resolving caller requests.
• Background in standard office operations, including handling tasks, managing internal emails, photocopying, and organising files.
• Data Processing & Computer Literacy: Experience utilizing digital software platforms for accurate data entry, managing digital information, and system navigation - Including EMIS
• Collaborative Teamwork: Prior experience working effectively within a fast-paced team environment while successfully prioritizing a personal workload.
• At least 2 years experience working in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yardley Wood Health Centre

Address

Yardley Wood Health Centre

401 Highfield Road

Yardley Wood

Birmingham

B14 4DU

United Kingdom

Employer's website

https://www.yardleywoodhc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will provide a clinical service, with colleagues, which will include the responsibility for the prevention, diagnosis and treatment of illness.

Working with consultant colleagues and the multi-professional team you will have continuing responsibility for the well-being of all patients under your care; allowing for proper delegation to, and training of staff. In partnership with clinical and managerial colleagues you will also have responsibility for the safe, efficient and effective functioning of the services in which you work in line with the values, operational policies and integrated medium term plan (IMTP) of the Health Board. You are encouraged to consider how services can be improved and to report any concerns about safety.

You will be required to adhere to the principles of good medical practice as laid down by the General Medical Council.

You will be required to participate in the Health Boards risk management process, clinical governance and any other healthcare governance activities within the department, the delivery unit and the Health Board. Adherence to the Caldicott Principles of information governance is mandatory.

You will be required to maintain a licence to practice through revalidation, to undergo satisfactory annual appraisal using the all Wales online Medical Appraisal Scheme (MARS) and to formulate a Personal Development Plan, in conjunction with the Clinical lead, to identify training and development needs. You will be expected to participate in sufficient personal and professional development to fulfill Royal College and GMC requirements. You will also be required to undergo a job plan review at least annually and to agree and then meet service outcomes.

You will be expected to make a significant contribution to the service and delivery unit planning process through active participation in the clinical delivery unit structure.

You will participate in the 1 in 7 on call rota at Singleton Hospital, with prospective cover. In exceptional circumstances it may also be necessary to undertake duties at other locations with the Health Board. Travelling as necessary between hospitals/clinic will be required to undertake such duties. Travel expenses will be remunerated according to the Health Board policy and procedures for claiming.

The Health Board is committed to meet its obligations to minimize infection. You will be required to comply with current procedures for the control of infection, including dress-code, to challenge non-compliance by colleagues, and to attend training in infection control provided by the Health Board

Person Specification

Qualifications

Essential

• Registered with the GMC
• Licensed to practice
• FRCPath
• On Specialist Register with GMC as a clinical Haematologist or eligible for CCT within 6 months of date of interview and have passed exit exam or a statement of eligibility for registration issued by PMETB or a primary medical qualification and recognized specialist qualification from a European Member State which will allow direct entry to the GMC Specialist Register Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT

Desirable

• Higher degree MD/PHD

Experience

Essential

• Evidence of an ability to develop effective working relationships, on an individual and multi-disciplinary basis with all levels of staff ("Working Together")
• Evidence of working with management and clinical colleagues to improve a service ("Always Improving")
• Values partnership with other agencies ("Working Together")
• Evidence of teaching and training of post/undergraduate clinical staff
• Evidence of initiating, progressing and completing audit
• Experience of research in Haematology

Skills & Abilities

Essential

• Effective leadership; ability to take responsibility and demonstrate leadership when appropriate
• Understands the importance of effective Team Working with all levels of staff, take time to listen, understand and involve people; receptive to appropriate change ("Working Together")
• Understands and can apply the principles of Prudent Healthcare ("Caring for each other")
• Excellent interpersonal skills - ability to communicate effectively (written and verbal) with patients, colleagues, relatives and staff; communicate openly and honestly and explain things clearly ("Caring for each other")
• Demonstrates learning in Improvement science and methodology, ability and drive to use information and experience to improve the service ("Always Improving")
• Understands information systems and technology
• Clinical Skills in the management of Myeloid

Personal Attributes

Essential

• Flexible and adaptable to competing demands with the ability to work effectively under pressure and cope with setbacks
• Ability to undertake on-call
• A commitment to continuous improvement, with a positive attitude, seeks out learning, and continually develops skills and the service ("Always Improving")
• Enthusiasm to take a lead role in clinical development
• Empathy and sensitivity: ability to listen, understand and involve people; see people as individuals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Swansea Bay University Health Board

Address

Singleton Hospital

Sketty Lane

Swansea

SA2 8QA

United Kingdom

Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description document which will provide a more detailed description of role and main responsibilities.

Person Specification

Education & professional Qualifications

Essential

• Full GMC Registration
• MRCP or equivalent
• CCT in respiratory and general medicine or interview within 6 months of CCT date

Desirable

• Other higher degree or diploma

Experience

Essential

• Broad experience in general respiratory medicine
• Experience in any respiratory subspecialty
• Training and education of undergraduate and postgraduate students

Desirable

• Prior experience in leading and developing a service

Skills and aptitudes

Essential

• Independent operator for ultrasound guided pleural procedures
• Independent operator for bronchoscopy
• Strong teaching skills and experience
• Understanding of clinical governance and quality improvement methodology

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Personal Qualities & attributes

Essential

• Ability to work constructively and within multi-disciplinary teams across a variety of settings
• Motivated, flexible and enthusiastic

Management & Leadership

Essential

• Demonstrable experience of reconfiguration of services or clinical innovation
• Ability to demonstrate initiative and leadership and see projects through to completion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Barnet Hospital

350 Wellhouse Lane

London

EN5 3DJ

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of the duties, responsibilities and requirements associated with this role.

Person Specification

Qualifications

Essential

• BDS or equivalent dental qualification recognised by the General Dental Council (GDC), with full GDC registration.
• Current registration on the GDC Specialist List in Paediatric Dentistry (or eligible for inclusion at the time of appointment) and Tri-Collegiate Membership in Paediatric Dentistry (MPaedDent) or equivalent recognised specialist qualification.
• Hold a current NHS Dental Performer Number and demonstrate evidence of continuing professional development (CPD) relevant to Paediatric Dentistry.

Desirable

• Certificate or postgraduate qualification in Conscious Sedation.
• Additional postgraduate qualification in medical education, healthcare management, leadership or quality improvement.

Skills

Essential

• Demonstrable ability to assess, diagnose, treatment plan and manage children and young people with complex oral health needs, including behavioural challenges, medical conditions, disabilities, dental trauma and developmental dental anomalies.
• Advanced clinical skills in behavioural management, inhalation sedation, intravenous conscious sedation and treatment planning for general anaesthesia.
• Excellent communication, clinical decision-making and organisational skills, with the ability to provide specialist advice and support to colleagues, children, parents, carers and members of the multidisciplinary team.
• Sound knowledge of safeguarding legislation and procedures relating to children and young people, with the ability to identify, manage and escalate safeguarding concerns appropriately and provide advice to colleagues.

Desirable

• Knowledge of Community Dental Services, NHS commissioning and current national guidance relating to Paediatric Dentistry.
• Experience of developing and implementing clinical guidelines, quality improvement initiatives and service development.

Personal Qualities

Essential

• Enthusiastic, motivated and committed to delivering high-quality, child-centred care, demonstrating professionalism, integrity and discretion in all interactions.
• Excellent communication, interpersonal, organisational and time management skills, with the ability to manage a demanding workload, prioritise effectively and build positive relationships with children, families, carers, colleagues and partner organisations.
• Demonstrates resilience, adaptability and a collaborative, solutions-focused approach, working effectively with the Clinical Director and multidisciplinary colleagues to support service objectives, quality improvement and organisational priorities.

Desirable

• Demonstrates initiative and a proactive approach to service development, innovation and continuous improvement.
• Enthusiastic about teaching, mentoring and supporting the professional development of colleagues.
• Commitment to continuous professional development and active participation in professional networks.

Other

Essential

• Able to travel independently and efficiently between multiple Bromley Healthcare sites, schools, hospital settings and community locations to meet the operational requirements of the role.
• Willing to work flexibly across Bromley Healthcare sites and participate in the weekly Paediatric General Anaesthesia service in accordance with the needs of the service.
• Demonstrates a commitment to Bromley Healthcare values and to delivering safe, high-quality, patient-centred care.

Desirable

• Active participation in regional or national Paediatric Dentistry networks or professional groups.
• Evidence of contributing to teaching, research, quality improvement or wider professional activities.
• Commitment to supporting the ongoing development and innovation of Paediatric Dentistry services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bromley Healthcare CIC

Address

across sites

Bexley

SE2 9LH

United Kingdom

Employer's website

http://www.bromleyhealthcare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties of the Job

The post holder will work closely with the Practice Manager and Deputy Practice Manager to support the delivery of key practice objectives.

Data Lead Responsibilities

• Support the achievement of Quality and Outcomes Framework (QOF), Local Quality Contracts and other enhanced services.
• Run searches and produce reports using EMIS Web to identify patients requiring review, recall or follow-up.
• Support population health management initiatives and proactive patient care programmes.
• Monitor and improve data quality within the clinical system.
• Assist with contract monitoring, performance reporting and service improvement projects.
• Identify opportunities to maximise practice income through accurate coding, recalls and achievement of contractual targets.
• Support audits, quality improvement initiatives and practice development projects.
• Liaise with clinical and administrative staff to ensure data is recorded accurately and consistently.
• Assist with managing access demand and patient recall systems.

Reception and Administrative Responsibilities

• Provide professional and courteous support to patients, clinicians and colleagues.
• Answer incoming telephone calls efficiently and appropriately.
• Receive and assist patients attending the surgery.
• Process and action clinical and administrative tasks within EMIS Web.
• Manage patient registrations, records and correspondence.
• Support prescription and document processing in line with practice procedures.
• Signpost patients to appropriate services both within and outside the practice.
• Maintain accurate patient records and ensure confidentiality at all times.
• Provide cover for reception and administrative functions as required.
• Build positive working relationships with all members of the multidisciplinary team

Person Specification

Qualifications

Essential

• Essential
• GCSE Grade C Level 4 or above in English and Mathematics or equivalent.
• Evidence of relevant administrative training or experience.

Desirable

• Further qualifications in administration, business or healthcare management.
• Care Navigation training.
• EMIS Web training certificates.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westway Medical Centre

Address

Westway

Maghull

Liverpool

L31 0DJ

United Kingdom

Employer's website

https://westwaymcmaghull.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

******We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.

This role has been assigned occupation code 2225using the CASCOT coding tool. Under current Home Office guidance. For further information on occupation codes, sponsorship eligibility and right-to-work requirements, please visit: Skilled Worker visa: Your Job GOV.UK. Skilled Worker visa: eligible occupations and codes - GOV.UK

Diversity Statement

At Sheffield Children's, we are committed to creating an inclusive environment that celebrates diversity and supports everyone's success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we're building a workplace where everyone belongs.

Person Specification

Qualifications

Essential

• Doctoral level training in clinical psychology, including specifically models of psychopathology, clinical psychometrics and neuropsychology, two or more distinct psychological therapies and lifespan developmental psychology as accredited by the BPS
• Experience - in addition to a single training placement - of clinical work with children and families with health-care needs.
• Registration as a clinical psychologist (or other domain title as agreed)

Desirable

• Pre-qualification training and qualifications in research methodology, staff training and/or other fields of applied psychology

Experience

Essential

• Experience of specialist psychological assessment and therapeutic interventions with children and young people with neurodevelopmental and/or neurological difficulties and their families
• Clinical experience of working with a wide variety of child neurodevelopmental difficulties (Autism Spectrum Disorders, Learning Disability, ADHD etc.) and/or neurological difficulties, across the whole age range, reflecting all levels of clinical severity including maintaining a high degree of professionalism in the face of highly emotive and distressing problems and verbal and physical abuse

Desirable

• Experience of teaching, training and/or supervision
• Experience of the application of clinical psychology in different cultural contexts
• Experience of working with children and young people in a range of clinical settings
• Experience of the application of clinical psychology in physical health settings in particular assessment and therapeutic interventions with children and young people with development disabilities and their families

Knowledge and Skills

Essential

• Skills in the use of complex methods of psychological assessment, intervention and management frequently requiring sustained and intense concentration
• Well developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers and other professional colleagues both within and outside the NHS
• Skills in providing consultation to other professional and non-professional groups
• Doctoral level knowledge of research methodology, research design and complex, multivariate data analysis as practiced within the clinical fields of psychology
• Some knowledge of legislation in relation to the client group and mental health

Desirable

• Knowledge of the theory and practice of specialised psychological therapies in specific difficult to treat groups (e.g. personality disorder, dual diagnoses, people with additional disabilities etc)
• High level knowledge of the theory and practice of at least two specialised psychological therapies.
• Knowledge of the theory and practice of specialised psychological therapies in children with physical health difficulties

Personal Attributes

Essential

• Ability to teach and train others, using a variety of complex multi-media materials suitable for presentations within public, professional and academic settings
• Ability to identify and employ mechanisms of clinical governance as appropriate, to support and maintain clinical practice in the face of regular exposure to highly emotive material and challenging behaviour
• Commitment to multi-disciplinary team working - a team player

Desirable

• Experience of working within a multicultural framework

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sheffield Children’s NHS Foundation Trust

Address

Western Bank

Western Bank

Sheffield

S10 2TH

United Kingdom

Employer's website

https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for confident Support Workers with a passion for delivering outstanding care.

You'll be working 42 hours a week in Thornfield Grange with Adults with Learning Disabilities and Autism along with behaviours that challenge.

Working shifts of 10am - 10pm, 7.45am to 8pm and night shifts if required, inhouse meals are provided and paid handovers. This role involves working every other weekend, and bank holidays (including Christmas).

Please note: A driving license is required for this role. For Insurance purposes, applicants must be 21 years of age or over and have held a full UK driving license for at least 2 years.

Thornfield Grange is a specialist residential service with nursing for adults with autism, learning disabilities and complex needs. Based in Bishop Auckland, County Durham, Thornfield Grange supports individuals who have behaviours that may challenge, as well as those who have significant difficulties with social engagement.

The role involves supporting adults with all aspects of daily life, including on occasion personal care. Accessing the community regular and taking service users on holidays and driving responsibilities.

Your Day-to-Day

• Offer enhanced care with a flexible learning approach for all our service users, patients & residents
• Provide guidance and encouragement through physical & emotional support
• Learn about individuals specific needs & provide help in the most appropriate way
• Assist with medical & welfare needs and report as required
• Safeguard
• Maintain a safe and clean environment for all

You are

• Genuinely driven with a desire to make a real difference in peoples lives
• An excellent communicator and a good team player
• Sensitive and intuitive with the energy required to provide a trusting, stimulating & varied environment
• Helping to empower & support service user independence

Why Cygnet? We'll offer you

• £13.15 per hour increasing to £13.45 per hour at 3 months and £13.70 per hour at 18 months

• An opening to undertake further learning with our excellent apprenticeship scheme

• Flexible working with opportunity for overtime

• Regular coaching & appraisal

• Expert supervision & peer support

• Employee discount savings & Cycle to Work scheme

• Wellbeing centre with exercises, recipes, financial and mental health advice

• DBS paid

• NHS and blue discount

• 24 hours free GP helpline

• On site benefits including free meals

• Plus much more

Please note: successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Bishop Auckland

DL14 7QZ

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We areseekingan enthusiastic, highly motivated, and innovative nurse to work effectively as part of the ward team, delivering high-quality, compassionate care within the neonatal setting.

You will hold a recognised nursing qualification (RN, RSCN, RN Child, or RM). Completion of the Neonatal Modules is desirable; however, applicants who are willing to work towards achieving these will also be supported and encouraged.

Previousexperience within a neonatal environment is desirable and may include recent placement experience as a student nurse. We also welcome applications from nurses currently working in adult settings who wish to transfer their skills into neonatal care, with full support provided.

You will work within a supportive and friendly team where the neonate and their family are central to all aspects of care. The unitoperatesan 11.5-hour shift pattern covering days, nights, weekends, and bank holidays.

As part of our passionate team, you will contribute to ensuring the care we deliver is safe, effective, high quality, and consistently compassionate.

Full Vacancy details can be found on the attachedcombined jobdescriptionand personspecification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Qualifications & knowledge

Essential

• First Level Qualification - RN (Child), RSCN, RN (Adult), RGN, RM
• Current registration with NMC
• Clinical and Practical Nursing Skills
• An awareness of evidence based practice within the clinical setting
• Evidence of Continuous Professional Development

Desirable

• Degree in Nursing
• Special & Intensive/High Dependency Care Neonatal Modules
• NLS Provider qualification
• Recent Neonatal experience in either a Level 1, 2 or 3 Neonatal Unit
• Enhanced Clinical Practice Skills, IV compe
• Cannulation and Venepuncture skills
• Experience of teaching and mentorship

Specific Skills

Essential

• An understanding of customer care in the clinical setting
• Ability to work within a technical environment
• Understanding of the principles of family Integrated care
• Competent in numeracy and literacy
• Works within sphere of responsibilities and acknowledges limitations
• Good communication and diplomacy skills, organisational and interpersonal skills
• Ability to work within a multidisciplinary team
• Ability to use own initiative
• Smart professional appearance and attitude
• Positive manner
• Demonstrates personal commitment and enthusiasm

Desirable

• Advocacy and counselling skills
• Undertake QI nursing projects and apply findings to practice
• Knowledge of the change process within the clinical area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay Hospital

Lowes Bridge

Torquay

TQ27AA

United Kingdom

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

. Assisting with the recall process to enable the practice to meet its targets.

. To ensure administrative and clerical duties within the Practice are carried out within the Practicesguidelines and policies.

. To enable the smooth registration of new patients, including meeting standards / targets.

. To carry out administrative tasks relating to patient records, including scanning, filing, documentmanagement and ensuring patients can access reports, prescriptions and that they are easilyaccessible.

. Other work as required to meet the needs of the administration team

. To be responsible for your own continuing self-development, undertaking training as appropriate.

. To undertake other duties appropriate to the grading of the post as required.

. Must be able to work flexible hours.

Full Job description attached.

Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.

Person Specification

Experience

Essential

• Used to working in a high volume office environment
• Able to work under pressure and to tight deadlines
• Dealing with the public enquiries
• Previous experience of data entry/coding
• Knowledge of the Data Protection act and how this is applied in practice
• Understanding of databases, coding and extraction of data for reporting purposes

Desirable

• Previous experience working in an administrative role within a GP practice
• 2 years experience of clinical coding
• Understanding of QOF and Enhanced Services and how accurate coding supports delivery
• Ability to produce reports for quality audits

The Groups Values

Essential

• The candidate must demonstrate an understanding of our values.

Qualifications

Essential

• Evidence of a good general standard of education
• Good IT skills
• NVQ Administration level 2 or equivalent level of experience or experience in similar role will be considered

Desirable

• NVQ Administration level 3 or equivalent level of experience

Skills

Essential

• Computer skills including good knowledge of databases and record keeping, Microsoft Word and Excel.
• Good organisational and time management skills.
• Highly numerate
• Excellent Interpersonal skills
• Team player
• Good communication skills both verbal and in writing
• Flexible approach to work
• Accurate keyboard/data entry skills
• Ability to work using own initiative under minimum supervision
• Ability to prioritise and plan own workload
• Problem solving skill
• Accurate and methodical approach
• Recognise own development needs and recognise how these may be met

Desirable

• Ability to co-ordinate tasks
• Ability to prioritise and manage own workload against changing priorities, delegating where appropriate
• Good working knowledge and experience of using SystmOne including; read-coding, electronic discharges, OOH reporting
• Data Analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Qualifications

Essential

• Qualified Reporting Sonographer

Desirable

• Specialist US Qualification that would support service

Experience

Essential

• Has recent experience with and NHS provider
• Has experience in provision of independent reports

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay Hospital

Lowes Bridge

Torquay

TQ2 7AA

United Kingdom

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Act as the first point of contact for patients, clinicians, and visitors to the department dealing with all face-to-face contacts in an efficient, polite, and courteous manner and responding to all telephone enquiries in a prompt and professional manner
• Deal with patient enquiries in an empathetic and confidential manner, signposting people appropriately and always maintaining a high standard of customer care
• Ensure that patients are checked in and out of clinics accurately and in a timely manner
• Book all follow-up appointments
• Be responsible for recording DNAs accurately including contacting patients regarding the reason for not attending
• Ensure that the reception area is always kept clean and tidy.
• Book interpreter services for patients as required
• Take responsibility for all communications received and distribute appropriately to the clinical and administrative staff within the service
• Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed
• Advise patients of relevant charges for private services, accept payment and issue receipts for same
• Produce repeat prescriptions according to practice procedures and ensure timely distribution or completed prescriptions
• Replenishment of reception area consumables
• Complete all training as required by the practice.
• Vaccinations clinic assistant where required.
• Demonstrate high levels of customer care and be an ambassador for customer care within the practice
• Provide robust administration functions that underpins the delivery of high-quality service and maintain effective working relationships with clinical and administrative staff
• Answer communication including telephone, email, and face-to-face queries and in timely manner and action as appropriate
• Always maintain patient confidentiality
• Be flexible in approach to work, such as covering other job roles at an appropriate grade or site, including varying working hours to ensure that the service maintains an adequate level of cover during core hours
• Use the IT systems to register patients, make up a set of patient notes, make patient appointments, produce letters, ensure that details are correct, check in/out of patient appointments as instructed
• Attend departmental meetings and training as required to ensure that up-to-date working knowledge of service and practice procedures is maintained
• Act in a manner aligned with the Practice Values and consistently demonstrate the behaviours that will ensure the achievement of delivering compassionate care and excellence
• Perform any other duties commensurate to the grade, at the request of the departmental managers, which may be needed to fulfil the objectives of the post

The job description is an outline of the key tasks and responsibilities of the Receptionist and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services as well as the personal development needs of the post-holder. Any variation will be agreed in advance between the post-holder and the Reception Manager as part of the continuing process of management review and development.

Person Specification

Qualifications

Essential

• -GCSEs (or equivalent) in English and Maths.
• -Good communication skills
• -Computer skills
• -Friendly and helpful attitude
• -Ability to keep things private (confidentiality)
• -Good organisation skills
• -Literacy and Numeracy skills.
• -Teamwork

Desirable

• -Experience in a similar role
• -Knowledge of medical terminology
• -Experience with NHS systems
• -Ability to handle stressful situations.
• -If you're familiar with NHS computer systems, that's a bonus.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Abingdon Surgery

Address

65 Stert Street

Abingdon

Oxfordshire

OX14 3LB

United Kingdom

Employer's website

https://www.abingdonsurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Reception Duties

- Ensure efficiency of the surgeries by monitoring the arrival of patients and the flow of patients into consulting and treatment rooms.

- Ensure that patients without appointments, but who need urgent consultation are seen in a logical and non-disruptive manner.

- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure all procedures are completed.

- Advise patients of relevant charges for private services, accept payment and issue receipts where required.

-Respond to all queries and requests for assistance from patients and other visitors.

-Ensure reception and waiting areas are kept neat and tidy.

-Handing out prescriptions/medication in the absence of the dispensary staff and receiving prescription requests.

Management of appointment system

- Ensure total familiarity with all appointment systems in effect including regular and incidental variations.

- Book appointments and recalls.

- Monitor effectiveness of the system and report any problems or variations required.

Preparation of Consulting Rooms

-Ensure that the consulting rooms are prepared in readiness for each consulting session and at the end of each consulting session that the room is left tidy and secure.

Operation of the Telephone System

Receive and make telephone calls as required.Divert and take messages as appropriate.

Start and End of Day Procedures

- Open up premises at the start of the day, set alarm to day function and make all necessary preparations to receive patients.

- Secure premises at the end of the day, ensure the building is totally secured, internal lights off and alarm activated.

General Responsibilities:

-Ensure total familiarity with all computer programmes which affect your work

-Ensure that your work area is kept neat and tidy.

- Monitor effectiveness of the various systems you operate and report any problems or variations required.

Special Requirements of the post:

• An understanding, acceptance and adherence to the need for strict confidentiality.
• An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests.
• Excellent communication and secretarial skills.

Able to Provide Cover:Reception

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Any other delegated duties considered appropriate to the post.

Person Specification

Experience

Essential

• Experience of working with the general public Experience of administrative duties
• Experience of working within a high pressure fast pace environment

Desirable

• Experience of working in a healthcare setting

Qualifications

Essential

• Educated to GCSE level or equivalent GCSE Mathematics and English (C or above)

Desirable

• Previous experience in a medical receptionist role although full traning will be given.

Employer details

Employer name

Woodlands Medical Practice

Address

54 Leopold Road

London

N2 8BG

United Kingdom

Employer's website

https://www.woodlandsmedicalpractice.org/ (Opens in a new tab)