Job description

Job responsibilities

To provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians

Keep diary up to date, arrange appointments, and arrange travel and accommodation.

To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.

Support consultants in non clinical activities role by preparing presentation documents using relevant packages and arranging meetings, set agenda, circulate agenda/supporting papers as appropriate, and take minutes at meetings. Ensure appropriate personnel are informed of consultant annual leave/study leave. Keep consultants informed of junior doctor leave, as it could have an effect on the service.

Organise and maintain consultants admissions. Cancel and add patients to the waiting list, as appropriate, ensuring lists are updated, and patients contacted. Liaise with waiting list office, anaesthetic department and ward. Complete and amend theatre lists appropriately.

Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Maintain an effective track on inpatient referrals to ensure patient is reviewed promptly.

Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not

Ensure sickness absence and annual leave of clinical staff is reported.

Assist with the investigation and compilation of responses to complaints/incidents, helping to ensure this is done with the optimum deadlines set by the Trust.

Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person.

Carry out appraisals as appropriate

Organise and order stationery as appropriate.

Ensure all junior staff mandatory training is up to date and report accordingly.

Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner.

Ensure all correspondence relating to patient care is acted upon in a timely manner.

Accurate check of patient demographics using the Patient Administration System (PAS), including registration screen, checking patients details are correct, and tracking of casenotes.

Assist with audit/research data collection as required.

Obtain information as requested by line manager

Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.

Train new and junior members of the team within own work area as required by line manager.

Attend appropriate training and education sessions at the request of manager.

General office duties, including incoming and outgoing mail, e-mail, fax, photocopying.

Person Specification

Education/Qualifications

Essential

• Educated to GCSE/O Level standard/equivalent or higher
• RSA/OCR Typing/Word processing Level 3 or equivalent
• RSA/OCR Audio typing Skills Level 3
• Knowledge of medical terminology
• Secretarial Qualification or equivalent experience

Desirable

• ECDL or equivalent
• Shorthand

Experience

Essential

• Excellent I.T. skills with knowledge and experience of all Microsoft office packages
• Demonstrable experience working in an NHS office environment as a medical secretarial

Skills/Ability/Knowledge

Essential

• Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills
• Excellent Organisation Skills
• Excellent Word Processing and Keyboard Skills
• Ability to organise workload effectively and prioritise to meet deadlines
• Ability to work individually or as part of a team
• Legible handwriting
• Experience or supervising and motivating a team
• Time Management Skills
• Excellent interpersonal and influencing skills

Desirable

• Knowledge of internal PAS system
• Understanding of Trust internal policies as appropriate

Qualities/Attributes

Essential

• Capability to adapt to most situations
• Eager to learn
• Ability to maintain control of stressful/sensitive situations

Other Requirements

Essential

• Comply with Trust policies and procedures
• Ability to show understanding and appreciation of the need to maintain confidentiality in all matters - Data Protection Act
• Ability and willingness to undergo further training in accordance with the needs of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL RESPONSIBILITIES:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking, and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness.
• Developing care plans for health in consultation with patients and in line with current practice.
• Disease management protocols.
• Providing counselling and health education.
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes.
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate.
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

ADDITIONAL RESPONSIBILITIES:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing,confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality

The post holder will:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Please provide details of your CPD, using examples where necessary.
• Please provide your registration number of your GMC professional registration.

Experience

Essential

• Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

• Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

• Please provide details for why you would be a great fit for this role and why you have decided to apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Integrated Community Services

Address

Hama Medical Centre

11 Nottingham Road

Kimberley

Nottingham

NG16 2NB

United Kingdom

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

• Assessing the health care needs of patients with undifferentiated and undiagnosed problems

• Screening patients for disease risk factors and early signs of illness

• Developing care plans for health in consultation with patients and in line with current practice disease management protocols

• Providing counselling and health education

• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

• Recording clear and contemporaneous consultation notes to agreed standards

• Collecting data for audit purposes

• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Additional

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

• A commitment to life-long learning and audit to ensure evidence-based best practice

• Contributing to evaluation/audit and clinical standard setting within the organisation

• Contributing to the development of computer-based patient records

• Contributing to the summarising of patient records and read-coding patient data

• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality

The post holder will:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines

• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)

• Hand hygiene standards for self and others

• Managing directly all incidents of accidental exposure

• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice

• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager

• Safe management of sharps use, storage and disposal

• Maintenance of own clean working environment

• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers

• Undertaking periodic infection control training (minimum twice annually)

• Correct waste and instrument management, including handling, segregation, and container use

• Maintenance of sterile environments

• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Work effectively with individuals in other agencies to meet patients needs

• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate.

Person Specification

Personal Qualities

Essential

• Please provide details for why you would be a great fit for this role and why you have decided to apply.

Knowledge and skills

Essential

• Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Qualifications

Essential

• Please provide details of your CPD, using examples where necessary.
• Please provide your registration number of your GMC professional registration.

Experience

Essential

• Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Integrated Community Services

Address

Saxon Cross Surgery

Church Street

Stapleford

Nottinghamshire

NG9 8DA

United Kingdom

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians.
• Keep diary up to date, arrange appointments, and arrange travel and accommodation.
• Operate an effective bring forward system and filing system.
• Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed.
• Type discharge summaries as appropriate
• Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.
• To manage and maintain 18-week pathways including Tertiary Referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals toensure patient is reviewed promptly. Check that follow up appointments are arrangedin conjunction with Referral To Treat (RTT) patient pathway.
• Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings.
• Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• GSCE Standard or Higher
• RSA 3 Typing / Word Processing
• RSA 3 Medical Audio Typing
• Good English Language Skills
• Medical Terminology

Desirable

• Shorthand / Speed Writing
• Secretarial Diploma
• ECDL
• CLAIT award

Knowledge & Experience

Essential

• Minute Taking
• Microsoft Office Experience
• Ability to work as part of a team
• Previous Medical Secretary Experience
• Medical Audio Typing

Desirable

• 2 years' experience in a similar role or equivalent knowledge

Skills

Essential

• Excellent IT Skills
• Excellent organisational skills
• Ability to communicate professionally at all levels
• Excellent Word Processing and Keyboard skills
• Ability to organise workload effectively and prioritise
• Use of all Microsoft Office software, Word, Excel, Access, Powerpoint
• Ability to use initiative to solve problems

Desirable

• Knowledge of Trust computer systems

Other

Essential

• Highly developed interpersonal skills
• Ability to use own initiative and work independently
• Capability to adapt to most situations
• Reliable and conscientious
• Ability to maintain control of stressful situations
• Able to work the hours and undertake duties required
• Ability to travel across hospital sites when required
• Possess a friendly and approachable personality
• Ability to show understanding an appreciation
• Comply with Trust policies and procedures at all times
• Ability and willingness to undergo further training for the post
• Maintain confidentiality at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• To provide a comprehensive inpatient and outpatient service to patients. The post will rotate through each of the areas within the access office to enable cover in all respects of the service.
• To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GPs, nursing staff, surgical team and support services to ensure the admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic.
• Accurate addition of patients to the waiting list ensuring any relevant notes recorded.
• To provide advice to patients with matters relating to their admission (pre and post operative guidance) and with regard to their position on the waiting list.
• To plan multiple theatre/procedure lists up to six weeks in advance, using clinical knowledge, medical terminology and information to meet the patients 18-week, diagnostic, cancer and/or 28-day rescheduling targets.
• Ensure that with effective planning and organisation the theatre/procedure lists are utilised to their maximum potential which requires taking in to account specific patient needs, cancelling/rescheduling patients, replacing short notice cancellations, liaising with the surgeon to ensure theatre list order considering all patient and theatre information.
• Responsible for communicating information and changes relating to elective admissions, theatre lists etc with regards intended procedures, specific kit requirements, specific anaesthetic input to relevant staff Trustwide.
• Ensuring where required appropriate funding is in place or authorised to allow the patient to proceed to admission.
• Identify, attempt to resolve and pre-empt situations which may result in a breach of access targets. Regularly analyze waiting list information to ensure compliance with national waiting time standards and escalate in a timely manner any requirements for additional capacity to ensure patients are treated within waiting time standards.
• To work flexibly according to the needs of the service including covering for colleagues during periods of leave.
• Liase with Bed Manager in the case of patients being put on stand-by or cancelled due to extraneous circumstances (i.e. bed unavailability.
• Ensure that all patients are placed on galaxy (theatre system) as soon as patients booking is confirmed.
• Ensure finalised theatre lists are forwarded to the respective secretaries for circulation allowing adequate preparation by theatres and sterile services in order to minimise cancellations (currently 48hours circulation)
• With knowledge and understanding of the 18-week RTT and compliant/non-compliant pathways add patients to the waiting list ensuring correct linkage.
• Responsible for appointing all patients from the PTLs and managing all Outpatient waiting lists to ensure accurate patient management, enabling the Trust to meet all of its performance targets.
• Responsible for registration of referral letters, ensuring all referral letters and ERS referrals are directed to the appropriate Consultants and Clinics.
• Responsible for booking all new and follow up appointments in accordance with departmental procedures.
• Liaise directly with patients in relation to booking and agreeing outpatient appointments within the appropriate timescales.
• Working under the direction of the operational management teams, when dealing with requests for clinic cancellations; will be responsible for managing the cancellation/reduction of the clinics on PAS and ERS, and the patients future appointments effectively and timely.
• Responsible for all clinic template changes due to changes to Medical Rotas.
• Manage all appointments on the ERS system ensuring all new appointments which are cancelled by the patient, are discussed with the patient and the appointment either remade or discharged within the appropriate timescales.
• Management of the ASI, ensuring the booking of appointment or escalating capacity issues to the appropriate operational team.
• Responsible for managing partial booking lists and escalating any problems to the operational management teams/team leader.
• Manage all ward forms, ensuring patients are booked for their follow-up appointment or escalate as required.
• Retrospectively record all attendances outside clinic as per work instruction.
• On rotation ensure the general access office email address is managed timely during the shift.
• On rotation, allocated duties include answering the access and booking main telephone line for patient queries and booking.
• Ensure compliance with the two week wait rule for all suspected cancer referrals.
• The post holder will be required to undertake mandatory training and is responsible for keeping this training up to date.
• The post holder will have an appraisal of performance each year and will be responsible for agreeing a development plan in line with the Trusts PDR system in agreement with their manager or immediate supervisor. The development plan will be reviewed each year.
• The Trust will provide assistance and agreed development to enable the post holder to achieve their objectives and standards in line with the development plan.
• If the post holder feels he/she is not achieving their objective as agreed in the development plan they will bring it to the attention of their supervisor or manager at the earliest opportunity.
• Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager.
• To understand, contribute, implement and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems.
• Assist in the training and induction of new staff and provide continuous support with regards to the co-ordination of their workload.
• Participate in the cover of work colleagues during their absences or at other times when required.
• Required to contribute to service/department meetings giving progress reports on activity for each consultant and reduction of wait times.
• The post holder will support the line manager utilising the proper use of the Trusts resources such as stationery, telephone usage, photocopying and other consumables in the course of business, ensuring minimal waste and minimal cost.
• Responsible for data quality when maintaining, inputting, extracting and producing information (including information to patients) in the Trusts multiple computer systems.
• To use speed and accuracy with clinical and non-clinical information relating to patient care to ensure patient safety at all times.
• To work under own initiative within approved policies, procedures, booking guidelines and escalation processes to make decisions to ensure efficient and patient centred service delivery.
• To attend weekly meetings with the operational team to provide information for the access meetings and also to discuss any capacity issues/shortfalls and contribute to help identify a solution.
• Responsible for the generation and sending of all letters and appropriate information leaflets, for both paper and electronic referrals booked through PAS and the ERS System and for partial booking invites.
• To understand, contribute, implement and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems.
• Proactively engage with clinicians/GPs/staff and patients to enable an effective patient flow through the pathway.
• Receive and handle patient telephone enquiries in an empathic, reassuring, timely, appropriate and confident manner.
• To overcome barriers on a daily basis in supporting patients that might not easily understand due to cultural or language differences, physical or mental special needs, or due to age. To use tact and persuasion to negotiate a mutually convenient date for a patients procedure when the may be upset or angry.
• To communicate unpleasant news in a empathetic manner to patients, relative or carers over the telephone and provide reassurance at times of distress or when discussing issues of a sensitive nature.
• Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager.
• To understand, contribute, implement and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems.
• Assist in the training and induction of new staff and provide continuous support with regards to the co-ordination of their workload.
• Participate in the cover of work colleagues during their absences or at other times when required.
• Required to contribute to service/department meetings giving progress reports on activity for each consultant and reduction of wait times.

Person Specification

Qualifications

Essential

• ECDL or equivalent
• NVQ 2 Customer Care or equivalent experience
• 5 GCSEs grade C or above

Desirable

• NVQ 3 Business and Administration

Knowledge & Experience

Essential

• Computer literate - experience of using Microsoft packages
• Working within a multidisciplinary team
• Experience of working in a customer service environment
• Excellent communication skills to overcome barriers of understanding
• Experience of collating data
• Working in a demanding environment
• Ability to organise self, working to deadlines and ensuring quality standards

Desirable

• Use of patient administrative systems
• Experience of scheduling / coordination activities and/or resources.
• Waiting list management experience
• Knowledge of NHS standards and targets
• Communication with patients in a healthcare setting

Skills

Essential

• Excellent organisational skills
• Able to work under pressure & to strict deadlines
• Able to work effectively across departmental boundaries
• Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using tact when required
• Demonstrate knowledge of dealing with public/conflict
• Demonstrate a caring manner with an understanding disposition
• High standard of accuracy
• Flexibility and able to adapt to change
• Excellent communication skills
• Ability to work as a flexible and effective team member

Other

Essential

• To frequently sit and concentrate in a restricted position for a substantial proportion of the working time due to continuous exposure to VDU equipment, inputting information via a keyboard and using a telephone headset. Whilst using multiple computer systems at the same time.
• To multi-task between activities with frequent interruptions and a need to leave one task immediately. Reprioritise your workload to resolve any unexpected issues
• Ability to concentrate when taking patient details over the phone throughout the day
• Requirement to deal with distressed patients on a daily basis
• Working in an office environment, using a VDU continuously throughout the day

Our values

Essential

• We are Kind
• We are Open
• We are Inclusive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will provide senior clinical expertise across multiple complex paediatric dermatology services and acute dermatology settings, supporting safe, efficient and high quality care for patients with severe chronic inflammatory and blistering skin diseases.

The post holder will work under consultant supervision and alongside the wider multidisciplinary team to deliver tertiary complex peadiatric dermatology clinics.

Duties and responsibilities:

Clinical:

The postholder will, together with colleagues, be responsible for the provision of dermatology services to the Guys & St Thomas NHS Foundation Trust to include:

Diagnosis and treatment of children with skin disease, as well as adults and children with genetic skin diseases (in-patient and outpatient settings)

To be an active member of the multidisciplinary team delivering care to children with skin disease and patients with genodermatoses as part of the extensive tertiary referral service

To provide continuing clinical responsibility for the patient in your charge

To support specialist outpatient clinics (paediatric dermatology, genetics, paediatric allergy & general adult dermatology) as well as collaborating with clinical nurse specialists working in the service

*** Please be advised that this vacancy may close early should we receive a sufficient number of applications ***

Person Specification

Qualifications and Training:

Essential

• Full GMC registration and hold a licence to practise
• MRCP or equivalent

Desirable

• Post CCST or within 6-months of CCST

Clinical Experience:

Essential

• Clinical and training experience in dermatology and its subspecialties including paediatric dermatology
• Broad based general professional training in general medicine
• Proven track record of general medicine experience
• Experience in independent skin biopsies

Desirable

• Experience in skin biopsies in children

Knowledge and Skills:

Essential

• Ability to work as an effective member of a multidisciplinary team
• Capable of establishing good interpersonal relationships with patients and staff of all grades
• Knowledge of prescribing for children

Desirable

• Competent to work without direct supervision where appropriate

Research:

Essential

• Understanding of the principles and applications of clinical research

Desirable

• Evidence of original research
• Publications in peer review journals

Teaching:

Essential

• Experience of undergraduate teaching and post graduate training

Desirable

• Teaching qualification

Other

Essential

• Evidence of understanding of and adherence to the principles of Good Medical Practice set out by the General Medical Council
• Evidence of contribution to effective clinical audit and clinical risk management

Desirable

• Experience in clinical guideline development

Management:

Essential

• Evidence of understanding of the role of clinical management

Desirable

• Management training or qualification
• Evidence of leadership in the development of clinical services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Guy's Hospital

Great Maze Pond

London

SE1 9RT

United Kingdom

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Job description

Job responsibilities

Pay:£15.00 - £18.00 per hour

Job application open to graduates

Job description:

WEAVERS MEDICAL

JOB DESCRIPTION

Management Assistant

Title- Management Assistant

Responsible to- Managing Partner

Location- Weavers Medical - On site working required, No hybrid or remote working available

Hours per day- 30-35 hours per week Mon - Fri

Contract Type- Permanent

Main Purpose-

To provide management support to the partnership and senior managers.

To provide quality and clinical governance administration support to the partnership and senior managers.

To monitor, manage and maintain effective processes within areas of responsibility, resolving issues as appropriate.

Key Tasks-

Quality Assurance and Clinical Governance Administrative Support

a)

To run and manage a full cycle of various clinical and administrative audits throughout the year, collating and writing up results, passing to the partnership and senior managers for discussion at relevant meetings.

b)

To report any backlogs of audit work or any significant events arising from these to the partnership and senior managers.

c)

To set up any new ad-hoc or regular audits as instructed by the partnership and senior managers team.

d)

To run and manage at least 4 cycles of quality improvement (QI) throughout the year. Collate and write up results and pass to the partnership and senior managers for discussion at relevant meetings.

Significant Events

a)

To collate all significant events and ensure they are discussed at relevant meetings.

b)

Action learning points from significant events and disseminate any system or process changes, ensuring these are embedded as business as usual.

c)

To undertake bi-annual reviews of significant events, identifying themes and /or areas of concern. To pass the report to the partnership and senior managers for discussion at the relevant meetings.

Safety Alerts

a)

To collate all safety alerts and ensure they are logged on the spreadsheet and actioned by the clinical lead.

b)

Disseminate safety alerts and any associated system or process changes, to the whole team ensuring these are embedded as business as usual.

c)

To present safety alerts at monthly meetings for GPs and Nurses.

Complaints

a)

After training, to deal with simple verbal complaints, passing details and action points to the manging partner.

b)

To log all complaints onto the practice log system.

c)

To work alongside the managing partner in a training capacity, to develop the skills required to manage more complex administrative complaints.

d)

To undertake quarterly reviews of complaints, identifying any themes and/or areas of concern. To pass the report to the practice manager for discussion at relevant meetings.

Quality and Outcomes Framework (QOF)

a)

To support the partnership and senior managers in the management and implementation of QOF.

b)

To ensure all QOF recall systems and processes, as advised by the partnership and senior managers, are rolled out to relevant staff.

c)

To work alongside the operations manager in a training capacity, to continually monitor the QOF and recall systems to ensure they are robust and are meeting practice objectives.

GP Extended Access and ARI Hub

a)

To work as the admin lead for the GPEA and ARI hubs.

b)

To monitor service provision within both hubs to ensure delivery is meeting contract requirements.

c)

To manage any IT issues, patient record access queries, significant events, or complaints for both hubs.

d)

To ensure effective communication with the practice team regarding the hubs.

Other Admin Tasks

a)

Administration cover for absences and help with extra-ordinary workloads.

b)

To help respond/troubleshoot requests for IT support and to log calls with the NEL IT service desk as required from time to time.

c)

Be generally involved in the administration of a small business.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review

Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Most instruction and communication of activity will be via the practice manager.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect their own work.

Participate in audit where appropriate.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• On-site parking

Work Location: In person

Pre-interview screening will consist of proof of ID, Address and educational qualifications

Person Specification

Qualifications

Essential

• Minimum Qualification at A-Level standard or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Weavers Medical

Address

Prospect House

121 Lower Street

Kettering

Northants

NN16 8DN

United Kingdom

Employer's website

https://www.weaversmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

WEAVERS MEDICAL

Job Description

Title: Cleaner

Location: Prospect House, Kettering

Responsible To: Practice Manger

Hours: 18.00-20.30 Mon - Fri

Main Purpose

To provide a high standard of hygiene and cleanliness throughout the Premises

Key tasks:

• Empty non-clinical, waste bins in all rooms/areas.
• Mop floors and damp wipe surfaces, including desk, worktop and couch in clinical rooms.
• Vacuum carpets in consulting rooms, corridor, main entrance and waiting areas.
• Pick up any litter and vacuum chairs in waiting area.
• Clean and mop toilets and baby change room.
• Replenish consumables if required i.e. toilet rolls, hand towels and soap.
• Mop floor, damp wipe surface and clean sink in kitchen.
• Damp wipe and hoover reception office.
• Complete cleaning audit tick sheets.
• Undertake any other duties as may be required from time to time.
• Lock and alarm building as required
• Attendance of mandatory training as required ( usually on 2-3 Wednesday afternoons with notice)

Health & Safety & Fire Safety:

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.

• The post holder will adhere to the Prospect House Fire Strategy.

  Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Physical Make up

Essential

• Good overall health
• Physically fit
• No questionable sickness record

Qualifications

Essential

• Reasonable standard of numeracy & literacy
• Able to communicate in plain English

Desirable

• Awareness of Health & Safety Regulations

Experience

Essential

• Mature Outlook
• Working on own initiative
• Office environment

Desirable

• Cleaning experience

Innate abilities

Essential

• Reliable and honest
• Methodical organised, attention to detail
• Able to communicate appropriately
• Ability to learn new skills quickly
• Adaptable
• Practical

Desirable

• Ability to question correctly to identify and solve problems.

Motivation

Essential

• Able to work on own with minimum
• supervision

Adjustment/attitude

Essential

• Honest, and understands totally the need for confidentiality
• Good communicator with supervisor

Desirable

• Flexible and adaptable
• Finishes tasks within the timescales

Special circumstances

Essential

• Able to travel to/from work for the
• hours required
• Complements the team
• Adaptable

Employer details

Employer name

Weavers Medical

Address

Prospect House

121 Lower Street

Kettering

Northants

NN16 8DN

United Kingdom

Employer's website

https://www.weaversmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The main purpose of the job is to provide reception and administrative support to the GP Practice to ensure the medical and nursing staff can provide an effective, efficient and caring service to the practice population.

MAJOR DUTIES AND RESPONSIBILITIES

Patient registrations.

Summarising medical records arriving in to the practice and releasing to companies on request.

Ensure efficient operation of the appointment system and monitor the flow of patients into consulting and treatment rooms.

Explain practice arrangements and formal requirements to new patients, and those seeking temporary cover. Ensure registration procedures are completed.

Respond to all queries and requests for assistance from patients and other visitors.

Take and process requests for repeat prescriptions. Ensure that the patient is aware of when the prescription will be ready for collection.

Using a triage system to signpost patient to services and clinicians that will meet their needs.

Manage eConsults and practice email.

Receive and make calls as required. Divert calls and take messages as appropriate.

Open up the premises at the start of day and make all necessary preparation to receive patients. Ensure that the system is operational at the beginning of each day.

Scan and clinical coding of hospital letters and other correspondence.

Any other duties the management feel appropriate to the role.

ADDITIONAL REQUIREMENTS OF THE POST

An understanding, acceptance and adherence to the need for strict confidentiality.

An ability to use own judgement, resourcefulness, common sense, and local knowledge to respond to patients' enquiries and requests.

Keyboard skills necessary to undertake responsibilities involving use of the practice's clinical computer system.

Needs to work effectively as a member of the Reception team, other Practice members and the wider primary healthcare team.

High degree of flexibility in hours worked required. Work additional shifts to cover staff absence and attend staff meetings outside of normal working hours.

To assist in maintaining their own and others health and safety.

To support the equality, diversity and right of patients, carers and colleagues.

Person Specification

Qualifications

Essential

• GCSE Mathematics
• GCSE English or equivalent
• Good standard of general education

Desirable

• A detailed understanding of a healthcare office environment.
• Working knowledge of medical terminology.
• An understanding of the Practice clinical system.

Skills

Essential

• Excellent communication skills (Written and Oral).
• Excellent organisational skills.
• IT skills.
• Customer service skills.
• Time Management and the ability to work to deadlines.
• Negotiation and conflict management.
• Problem solving skills.
• Interpersonal skills.

Experience

Essential

• Experience of dealing with the public face to face or on the telephone.
• Experience working with computers including internet, email, Microsoft.

Desirable

• Experience of working in General Practice.
• Experience of working in a busy reception.
• Experience of computerised medical record systems preferably EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Street Surgery

Address

Second Street

Gateshead

Tyne And Wear

NE8 2UR

United Kingdom

Employer's website

https://secondstreetsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Promotion of (and participation in) teaching within the department
2. Flexible cover for the clinical commitments of the department
3. To be active in research and to continue to maintain and update his or her professional knowledge

The post is covered by terms and conditions of Service for Hospital Medical and Dental Staff and General Whitely Council conditions. The post holder will be expected to carry out audit and activities associated with clinical governance as required by the Trusts and or by The Royal College

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.

Person Specification

Qualifications & Training

Essential

• Full registration with the GMC
• Fellowship of the Royal College or affiliated body

Desirable

• Higher additional qualification
• Possession of CCT

Experience & ability

Essential

• Evidence of continuing medical education .

Desirable

• Other specific medical interests

Teaching

Essential

• Commitment to organise education and training of junior doctors, therapy staff, nurses and medical students

Desirable

• Qualification in teaching or completion of a 'Teach the Trainers' course

Management

Essential

• Willingness to participate in management activities
• Motivated to ensure achievement of defined targets

Desirable

• Experience of change management

Research

Essential

• Experience of research, particularly in collaboration with other clinicians

Desirable

• Willingness to continue participation in research

Disposition

Essential

• Potential to cope with stressful situations, undertake responsibility and be a team player

Desirable

• Enthusiastic and approachable

Other

Essential

• Excellent communication skills
• Ability to travel between Trust sites
• Committed to personal and professional development

Desirable

• Experience in developing effective and collaborative working relationships

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St. George's NHS Foundation Trust

Blackshaw Road

London

SW17 0QT

United Kingdom

Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties & Responsibilities

The Social Prescribing Link Worker will work proactively with patients, GP practices, multidisciplinary teams and community organisations to provide personalised, practical and compassionate support. Key responsibilities will include:

• Take referrals from clinicians and multi disciplinary teams, and work closely with other PCN team colleagues to triage those patients and allocate to the most appropriate person

• Discuss the persons needs with them, based on guidance from the referrer, and identify a range of options that could assist the person to improve their independence and health and wellbeing

• Strengthen community and personal resilience, focusing on what matters to me and taking a holistic approach with each individual case

• Co-produce a simple personalised care and support plan to improve health & wellbeing introducing or reconnecting people to community groups and statutory services

• Manage and prioritise own caseload, in accordance with the needs

• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals and agencies, when the persons needs are beyond the scope of the link worker role e.g. when there is a need requiring a qualified practitioner

• Identify new, and work in partnership with voluntary and statutory organisations

• Understand the barriers and opportunities for people to self manage their conditions in the community

• Have a role in educating clinical and non clinical staff within their PCN multi disciplinary teams on what other services are available within the community and how and when people can access them

• Be responsible to undertake continual personal and professional development, attend regular clinical supervision and study days. Take an active part in reviewing and developing the roles and responsibilities

• Network with other local Social Prescribing Link Workers and where possible form mutual support

• Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing

• To promote the development of those working within the PCN team. Actively participate in regular co supervision of peers organise and attend regular team meetings.

Key Tasks:

• Promote social prescribing, its role in self management and the wider determinants of health

• As part of the PCN multi-disciplinary team, attend relevant MDT Network meetings, providing information and feedback on social prescribing on request

• Be proactive in encouraging self referrals and connecting with all local communities, particularly those communities that support groups may find hard to reach

• Identify and work with charitable and volunteer organisations, promoting their services to your patients as well as advising practice staff on the support available

• Be a friendly source of information about well being and prevention approaches. Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities

• Work with the person, their families and carers and consider how they can all be supported through social prescribing

• Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards

• Seek advice and support from relevant GPs to discuss people-related concerns (e.g. abuse, domestic violence and support with mental health), escalating the support back to the GP or other suitable health professional if required

• Work with the PCN Digital & Transformation Lead, GP Federation, commissioners and local partners to identify unmet needs within the community and gaps in community provision

• Where possible, encourage people, their families and carers to provide peer support and to do things together, such as setting up new community groups or volunteering

• The SPLW will be expected to keep accurate and up to date records on relevant health and social care systems

• The SPLW will gather record and collate data, including case studies, in a prescribed format in order to demonstrate the impact of the service

• Undertake and tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner

All staff have an individual responsibility to comply with the organisations policies and practices.

Duties will vary from time to time under the direction of the clinical director and network management leads, in agreement with the post holder, dependent on current and evolving practice workload and staffing levels.

Recruitment Process

Shortlisted candidates will be invited to attend a 30 to 45 minute interview.

Candidates progressing to the next stage will also be invited to take part in a short informal meet and engage exercise, designed to help us understand how they communicate, build rapport and interact with others in a community setting.

Further details about the exercise will be provided to candidates in advance of the second stage.

Please call Abi, PCN Manager on 07825987927 if you would like to chat further about the role or recruitment process

Person Specification

Experience

Essential

• Experience of working directly in a community development context, adult health and social care, learning support or public health and health improvement (including unpaid work)
• Experience of supporting people, their families and carers in a related role (including unpaid work)

Desirable

• Experience of supporting people in the creation of Personalised Care Plans, and supporting the implementation of their Care Plans
• Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
• Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups
• Experience of data collection and providing monitoring information to assess the impact of services
• Experience of partnership and collaborative working and of building relationships across a variety of organisations

Skills & Knowledge

Essential

• Knowledge of the personalised care approach
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
• Knowledge of IT systems, EMIS clinical system, ability to use word processing skills, emails and the internet to create simple plans and reports

Desirable

• Knowledge of motivational coaching and interview skills
• Knowledge of VCSE and community services in the locality and community development approaches

Qualifications

Essential

• NVQ Level 3 Advanced level or equivalent qualifications or working towards
• Demonstrable commitment to professional and personal development

Desirable

• Training in motivational coaching and interviewing or equivalent experience

Other

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Willingness to work flexible hours when required to meet work demands
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Morecambe Bay Primary Care Collaborative

Address

Lunesdale Surgery

Wellington Court

Kirkby Lonsdale

LA6 2HQ

United Kingdom

Employer's website

https://mbpcc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description for further information about the Senior Radiographer (IR/C.Lab inc.) position available at WUTH

Person Specification

Qualifications, Specific Experience & Training

Essential

• BSc in Diagnostic Radiography or DCR Equivalent
• HCPC Registered
• Ability to participate in 24/7 rosters and flexible approach
• Minimum of 18 months experience post qualification as a band 5 or above
• Up to date CPD portfolio

Desirable

• Experience of supporting and teaching junior staff and undergraduate student radiographers
• Experience of taking the lead role and ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Arrowe Park Hospital

Arrowe Park Rd

Birkenhead

CH49 5PE

United Kingdom

Employer's website

https://www.wuth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job title: Resident Oncology Fellow Location: London, W1G Salary: ST 4 - 6, dep on exp + benefits Term: 12 month FTC Hours: Full-time/44 hours per week Make a difference in specialist oncology care A little about the role Join our dedicated Oncology team at a leading independent hospital with charitable status, where exceptional patient care and clinical excellence are at the heart of everything we do. As a Resident Oncology Fellow, you'll work closely with our experienced Consultants and nursing teams, providing high-quality medical and clinical support to patients across our Oncology ward, Outpatient Chemotherapy and Radiotherapy Units. You'll play an important role in supporting patient treatment, managing symptoms and responding appropriately to changes in patients' conditions. The role also provides valuable experience across our wider oncology and haematology services, including providing out-of-hours cover for the Haematology ward at nights and weekends. You'll build strong relationships with patients, their families and the wider multidisciplinary team, ensuring care is delivered safely, compassionately and to the highest standards. You'll also be responsible for maintaining accurate clinical records and contributing to effective reporting and audit processes. This is an opportunity to develop your clinical experience within a supportive, specialist environment where every patient matters and the care we provide goes further than treatment alone. What you'll be doing

Person Specification

Qualifications

Essential

• Completion of Foundation Training (FY1/FY2) or equivalent.
• Minimum of 3 years' post-qualification medical/surgical experience within NHS and/or private hospital
• Experience in acute medicine, with exposure to high-dependency or intensive care environments.
• Confident in the initial assessment and management of deteriorating patients.

Experience

Essential

• Strong clinical decision-making skills, with the ability to work independently within scope of practice and escalate appropriately.
• Ability to assess and manage patients presenting with acute oncology or medical conditions.
• Able to prioritise effectively and work collaboratively across inpatient, outpatient and ambulatory settings.
• Excellent verbal and written communication skills, with the ability to build effective relationships with patients, Consultants and multidisciplinary teams.
• Competent in routine clinical procedures expected of a doctor at this level.
• Ability to interpret routine investigations, including blood results, blood gases, ECGs and chest X-rays, and recognise when further investigation or escalation is required.
• Qualifications
• MBBS or equivalent.
• Full GMC registration with a licence to practise.
• Advanced Life Support (ALS) or Intermediate Life Support (ILS) qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The London Clinic

Address

22 Devonshire Place

W1G 6JA

W1G 6JA

United Kingdom

Employer's website

https://www.thelondonclinic.co.uk (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities:

Deliver high quality, person-centred care under the direction of a Registered Nurse or other registered care professional, dependent on setting

Have proficient attitudes and behaviours compatible with NHS Values

Work as part of a designated clinical and care team delivering care that focuses directly on the needs of the person

Carry out specific delegated clinical and care tasks and responsibilities to a high standard and competency, under the direction and supervision of a Registered Nurse or other registered care professional

Where appropriate work without direct supervision, at times delivering care independently in line with the individuals defined plan of care, within designated parameters of practice of the Nursing Associate role, accessing clinical and care advice when needed

Continue to develop and improve practical and theoretical knowledge, competence and skills whilst in clinical practice and maintain all evidence required

Contribute towards developing a culture of learning and innovation, developing high quality learning environments

Duties and responsibilities:

Clinical

Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual and their family.

Holistically support people to improve and maintain their mental, physical, behavioural health and wellbeing, promoting health and preventing ill health.

Develop understanding of all elements of the nursing process and be able to assist the registered nurse in the ongoing assessment, planning, management and evaluation of care.

To recognise changes in a patients condition which require the intervention of others and understand when to refer to the supervising registered nurse and other senior colleagues for reassessment of patient care.

To work in collaboration with others to ensure the safe and timely discharge of patients with the aim of avoiding readmission.

To perform procedures as detailed within the NMC Standards for proficiency for Nurse Associate (2018) to meet the nursing needs of the patients in their care.

To ensure that high standards of nursing care are delivered and maintained.

To act and raise concerns when standards are not being maintained following local policy and procedures.

To act as an advocate for the patient and the family, including promoting and protecting their interests, privacy and rights, equality and inclusion.

To be involved in Trust Initiatives to improve patient safety and care.

Have demonstrated the proficiency to administer medications and undertake annual medicines management training, highlighting as appropriate any areas for personal development.

To be aware of and adhere to Trust Policies relating to the control and administration of medication.

To ensure that high standards of nursing care are given and maintained and to act when standards are not being maintained.

To work within the NMC code of professional practice, and within policies, procedures and guidelines of the Trust.

To be flexible to work within areas or departments to meet the demands of changing service needs.

Recognise and work within the limits of their competence highlighting as appropriate any areas for personal development.

Managerial

To communicate with the team leader/nurse in charge and collect data in order to participate in the smooth running and organisation of the department.

To support junior and senior colleagues in their roles and be resilient to manage change.

To support the team leader/nurse in charge in risk assessment and minimisation, ensuring incidents and near misses are reported appropriately.

To manage verbal complaints, inform team leader/nurse in charge and refer on when unable to resolve.

To participate in the investigation of incidents/complaints as required.

To establish and maintain effective communication, both verbal and written in every context/setting.

To recognise, prevent where possible, and manage areas of conflict, reporting to team leader /nurse in charge if unable to resolve.

To participate in staff meetings regularly.

To provide support and supervision to health care support workers to promote their learning and development within role.

To receive delegated duties from the supervising Registered Nurse and senior colleagues, accepting those that fall within their individual competency level, adhering to the NMC Delegation and Accountability document (NMC Code 2018).