Job description

Job responsibilities

Team Leadership

• Supervise and support a team of approximately 12 reception staff.
• Lead by example, maintaining a professional, positive and patient-focused approach.
• Provide day-to-day guidance, coaching and support to team members.
• Assist with the induction, training and ongoing development of reception staff.
• Monitor staff performance and address issues promptly and professionally.
• Support the Practice Management Team with appraisals, probation reviews, return-to-work meetings and performance management where appropriate.
• Foster a positive team culture and encourage continuous improvement.

• Oversee the day-to-day running of the reception department.
• Ensure appropriate staffing levels are maintained throughout the day, responding to unexpected absences where possible.
• Coordinate reception rotas, workload and daily task allocation.
• Ensure practice policies, procedures and standard operating procedures are followed consistently.
• Identify opportunities to improve systems, workflows and patient access.
• Escalate operational issues to the Practice Management Team where appropriate.

• Support the reception team in delivering an efficient, courteous and compassionate service to patients.
• Act as the first point of contact for patient queries and complaints, resolving issues efficiently and escalating complex concerns where appropriate.
• Assist with managing difficult or sensitive situations involving patients.
• Promote excellent customer service and ensure patients receive timely, accurate and compassionate support.
• Support the management of patient feedback and contribute to service improvements.

• Support the effective management of appointment capacity and clinic utilisation.
• Monitor appointment booking processes to ensure practice protocols are followed.
• Assist with implementing new ways of working and service improvements.
• Work closely with clinicians and administrative teams to maintain an efficient patient journey.
• Monitor reception workflows and ensure daily administrative tasks are completed accurately and within agreed timescales.

• Ensure confidentiality is maintained at all times in accordance with GDPR, NHS guidance and practice policies.
• Ensure reception staff complete mandatory training and comply with practice procedures.
• Promote safe working practices and contribute to quality improvement initiatives.
• Support the Practice in preparing for inspections, audits and contractual requirements where required.

• Act as a key link between the reception team and the Practice Management Team.
• Communicate operational updates and procedural changes effectively.
• Build and maintain positive working relationships across all departments.
• Attend meetings and contribute to practice development and service improvement initiatives.

Person Specification

Experience

Essential

• Previous experience working within a GP practice or NHS primary care setting.
• Previous supervisory or team leadership experience.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Excellent customer service and conflict resolution skills.
• Ability to prioritise workload and make sound decisions in a busy environment.
• Good IT skills, including Microsoft Office.
• Commitment to confidentiality, professionalism and delivering high standards of patient care.

Desirable

• Experience using EMIS Web.
• Knowledge of GP appointment systems and care navigation.
• Experience managing staff rotas.
• Understanding of NHS primary care services, contractual requirements and performance targets.
• Experience handling complaints or leading service improvements.

Personal Qualities

Essential

• Positive, approachable and supportive.
• Calm, resilient and able to remain professional under pressure.
• Reliable, dependable and highly organised.
• Confident in leading and motivating a team.
• Flexible, adaptable and solutions-focused.
• Able to work independently and collaboratively.
• Passionate about delivering outstanding patient care and customer service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Urmston Group Practice

Address

Urmston Group Practice

6 Woodsend Crescent Road

Urmston

Manchester

M41 8AA

United Kingdom

Employer's website

https://www.urmstongrouppractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

DUTIES

The general principles within the Acute & Specialist System are:

Inpatient and consult work

• Inpatient care andOutpatient clinics

Assist in the care of inpatients or shared care patients, and day cases, including planning admission, investigations, management, and follow-up. There will be opportunity to attend consultant led clinics.

Undertake initial assessment of new ward referrals and formulate differential diagnoses, investigations, and management plan in liaison with the consultant.

• Ward rounds

Participate in daily ward rounds of specialty patients and those referred for specialist consultation & advice by other teams.

• MDTs

Participate in multidisciplinary team meetings with a range of specialities through the working week (this may involve contributing to the discussion, providing background history and investigation results, and making notes of the discussion and outcome). Also join MDTs arranged for individual complex patients.

• Paediatric Assessment Unit

A new model of care is currently being piloted at the Trust predicated on the creation of a dedicated assessment area for acute paediatric patients (PAU).

PAU accepts referrals from ED and community colleagues (GPs, health visitors, walk in Centres etc.)

Referrals from ED should be for medical patients who the ED team feel need Paediatric assessment with the potential need for further treatment and admission which is likely to be greater than 4-6 hours

You will be expected to undertake initial assessment, investigations, formulation of management plans and initiation of treatment, allowing for a period of observation and aiming for earlier discharges.

Assisting the Advanced nurse practitioners, ST1-3, F1/F2/GPST juniors in clerking in patients.

Discuss cases with the PAU Consultant and feedback advice, recommended investigations, and management.

• On-call out of hours duties

You will be expected to participate on the ST4+ on-call rota. You will contribute to a 1:25 ST4 whole time equivalent Rota (dependent upon Deanery allocations). Out of hours shifts include long days (09:00-21:30) and night shifts (21:00-09:30) Monday to Sunday, and short-day shifts (08:00-16:00) at weekends.

The on call duties are shared as part of a team incorporating junior tier Resident Doctors (Foundation trainees, GP trainees and ST1-3) and senior tiers (ST4+).

Please find below the individual on call roles and responsibilities expected at ST4+ level.

ST4+ Duties

Senior support: Consultant on call and fellow ST4+

• You will be expected to lead/support all crash calls.
• You will be expected to assess and manage acutely deteriorating/unstable patients.
• You will review both General Paediatric and Specialty in-patients including those on HDU.
• You will provide reviews of surgical patients referred for medical opinion.
• Review of patients stepped down from HDU and PICU to inpatient ward.
• Accepting referrals and providing advice to our ED and community colleagues (GPs, health visitors, walk in Centres etc.).
• Clerking in of all specialty TCI patients out-of-hours
• Assisting the ST1-3 and F1/F2/GPST juniors in clerking in patients.
• Senior review of all new admissions within 4 hours as per RCPCH Facing the future.
• All patients who are being considered for discharge is seen by or has their case discussed with a ST4+ doctor, as per RCPCH Facing the future.

Person Specification

Qualifications

Essential

• Full GMC Registration and license to practice with GMC (or eligibility for)
• MRCPCH

Experience & Knowledge

Essential

• Demonstrable experience at ST4 level and above within the UK Health Setting minimum of 6 months

Skills & Abilities

Essential

• Written communication skills in English and the ability to explain clinical procedures to patients
• Ability to build effective relationships and work collaboratively with staff at all levels of the organisation

Desirable

• Demonstrate an interest in research
• Ability to work effectively in regards to teamwork
• Demonstrate evidence of ongoing commitment to personal and professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Alder Hey Children's NHS Foundation Trust

Address

Alder Hey NHS FT

Merseyside

L12 2AP

United Kingdom

Employer's website

https://alderhey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

SPECIFIC DUTIES AND RESPONSIBILITIES: Liaise with all consultants in your area of responsibility to provide a full secretarial service, including all administrative duties and dealing with mail, which includes placing it in order of priority and acting on matters which can be dealt with without further reference. Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential. Organize and schedule meetings and maintain an up-to-date diary for appointments, meetings and interviews. Effectively monitor clinic templates liaising with clinical team and appropriate administration staff to ensure clinic numbers are manageable. Escalating to Admin and Service Managers when appropriate. Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, acting on all matters which can be dealt with without further reference. Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary. Deal with stressful phone calls which can be emotional / abusive and of a sensitive nature from relatives/patients. Liaise with internal and external departments to arrange clinical investigations/procedures. Liaise with patients involved in trials undertaken by the team, coordinating all necessary information between patients, hospital and organizing bodies. Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Careflow) including routine use of the case note tracking system. Receive new patient referrals and organize appointment/admissions and arrange treatment as required. Contribute to the appropriate management of the waiting list, particularly in relation to patients who fall within the two-week wait category Co-ordinate annual leave within the group to ensure clinics are capped or cancelled as necessary in order that clinics are managed effectively, and nursing staff are allocated appropriately to other areas. Contribute to the training of new members of staff within a given area as required. Ensure case notes are kept up to date and that all investigations and other material (outside notes and films) are available for clinic appointments/admissions. Provide information required to support the investigation of litigation cases. Provide statistical information to the Information Department as required. Work with Clinicians, Managers and Administration staff to review working practices, identify new improved ways of working and find solutions to problems. Work with the management team to improve quality and range of services, with resources being managed according to agreed policies and priorities. Ensure all relevant information is available for multi-disciplinary meetings for your team. Co-ordinate case notes and reports where necessary. ADDITIONAL REQUIREMENTS

• Always follow risk management procedures including the identification, assessment, and management of risk within the division.
• To abide by all Trust policies and Procedures.
• To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.

Person Specification

Qualifications

Essential

• 5 GCSE's grade C or above including Maths and English or equivalent

Desirable

• RSA stage II or III
• AMSPAR Diploma (or equivalent)

Experience

Essential

• Previous secretarial/admin experience
• Experience of working in a health care setting
• Experience of working as part of a team and in isolation
• Experience in managing priorities under pressure, to meet service needs and strict deadlines

Desirable

• Previous secretarial experience in Oncology
• Previous experience of patient management systems

Skills

Essential

• Audio and copy typing
• Sound knowledge of medical terminology
• Word-processing
• Willing to attend training courses appropriate to role

Desirable

• Microsoft Office (Excel, PowerPoint)

Knowledge

Essential

• Excellent communication skills
• Ability to produce accurate, well presented work
• Ability to work as part of a team
• Organisational abilities to work to tight deadlines
• Ability to work on own and to use initiative
• Ability to work under pressure
• Reliability
• Flexibility to work within the team where necessary

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Excellent interpersonal skills
• Flexible and pro-active approach
• Self-motivated and Enthusiastic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Clinical Oncology Admin Support - E00093

Manchester

M20 4BX

United Kingdom

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Research Co-ordination

Work autonomously in all areas of practice relating to clinical research. Understand and deliver care in accordance with regulatory approved clinical research protocols. Understand the process for obtaining NHS permissions (R&D approval) for conducting clinical trials at site. As project lead, ensure permissions are in place prior to any patient recruitment. Participate in clinical trial feasibilities and risk assessments of clinical trial protocols. Ensure all clinical trial activities are recorded in appropriate systems in a timely manner. Awareness of trial specific, regional and national targets. Identify and implement strategies for recruiting patients to clinical trials ensuring that targets for patient recruitment are delivered. Delegation and oversight of research related activities to research team members (clinical and administrative) and ensure compliance with SOPs and ICH/GCP. Arrange and facilitate clinical trial related meetings. Involvement in appropriate financial remunerations for clinical trial activity.

Assimilation of highly complex information relating to clinical trials and communication to patients at a level appropriate to their understanding. Ensure highly sensitive information is communicated to patients, relatives, and carers regarding prognosis Contribute to the development, implementation, and review of specialist care pathways in conjunction with appropriate personnel. Demonstration of expert knowledge in specialist area to maintain clinical excellence. Demonstrate awareness of divisional and trust strategic objectives including performance indicators and metrics. Escalation of governance issues impacting on delivery of job purpose. To act as a primary contact point for the clinical trial patients and act as adviser to other health care professionals. Responsibility for maintenance and development of professional knowledge and practice by attending mandatory and specialist training in accordance with local policy. Ensuring care delivery standards in accordance with trial protocol, local policy, NMC Code of Practice Conduct and current best practice. Development and maintenance of a high-quality service by: Overseeing the safe administration of all licensed and unlicensed medicinal products within the context of a clinical trial. Overseeing assessment and evaluation of treatment toxicities and initiation of appropriate intervention. Contribute to development of specialist Standard Operating Procedures and guidelines. Provide education and support for non-research staff in the delivery of protocol driven treatment for all patients. Participate in monitoring and audit activities within research team To carry out non-medical prescribing within scope of professional practice and in accordance with local policies and procedures and national legislation (optional and depending on clinical service needs).

Personal Education, Training and Development Maintain professional development whilst evaluating own specialist knowledge and practice through a process of appraisal and personal development planning. Promote the role of the clinical research nurse as an integral part of the healthcare system. Increase and maintain awareness of current advances in cancer treatments, research and nursing practice thereby maintaining the highest standard of care for patients with cancer and implementing evidence-based care by continuing professional development. Participation in trust-wide education programmes and study days. Obtain clinical supervision as appropriate. To keep up to date with departmental, Trust, UK and EU developments for the management of clinical research ensuring timely, effective implementation of changes. Attendance at team and divisional meeting

To Support the Senior Clinical Research Nurse in the induction and continued supervision of junior members of staff, ensuring compliance with regulatory compliance and legislation. Support the development of specialist study days within own research team. Assist in the provision of specialist education and training in relation to clinical trials to all key stakeholders. Disseminate information by attendance and /or presentations at local, national and international conferences/meetings Contribute to the development of members of the research team

All personnel involved in clinical research have a responsibility to ensure that clinical trials are conducted in accordance with the EU Directive and ICH/GCP.

Person Specification

Qualifications

Essential

• Registered General Nurse -Currently registered with the Nursing & Midwifery Council.
• First Degree or relevant clinical experience

Desirable

• Post-graduate qualification in oncology and/or clinical research
• GCP/ICH recognised recent training

Experience

Essential

• Experience of oncology nursing
• Experience of working autonomously and as part of a Multi-disciplinary team
• Ability to demonstrate evidence of service improvement

Desirable

• Experience of working in a clinical research environment

Skills

Essential

• Highly effective communication skills
• Advance organisational skills
• Good written and analytical skills
• Able to manage work autonomously and manage own workload
• Demonstrable IT Skills - able to use Word, PowerPoint, Excel and Outlook

Desirable

• Intra-venous access and cannulation skills administration of IV chemotherapy
• Good presentation skills

Knowledge

Essential

• Knowledge of the clinical trial process
• Knowledge of ICH-GCP & research governance framework
• Knowledge of professional and NHS issues and policy relating to specialist area

Desirable

• Knowledge of Research Ethics Committees
• Knowledge of the purpose of clinical research

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Maintain professional development and have an awareness of current nursing issues
• Demonstrates flexibility in working hours

Desirable

• Assertiveness2

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Christie NHS FT

Address

Phase 1 - Q01312

Manchester

M20 4BX

United Kingdom

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIESThe medical establishment consists of 27 Consultants, 3 Clinical Fellows in Oncology Imaging, 1 Clinical Fellow in Interventional Radiology and up to 5 Specialist Trainees in Clinical Radiology. The directorate also collaborates with 3 additional Consultants from other GM Trusts that support PET-CT reporting.

The Clinical Director has professional responsibility for medical staff and clinical responsibility for the Radiology service. They are supported by the Lead Consultants in CT, MR, US, Interventional Radiology, Nuclear Medicine, General Radiology, Clinical Audit and Information Technology and by the clinical tutors for the specialist trainees and fellows.

The appointee will be based at The Christie and will provide senior input to education and training in specialist cancer imaging, including sub-specialisms in CT and MR. The post holder will be supported in producing imaging reports and in further enhancing their involvement with specialist MDTs. Within Research they will lead project to evaluate the diagnostic accuracy, inter-observer reliability, and predictive value of a standardized CT-PCI atlas in patients with non-mucinous appendiceal adenocarcinoma.

The post holders routine clinical work will initially be closely supervised but they will practice increasingly independently as their experience develops during the year. In turn, the post holder will be able to supervise trainee Radiologists as time and expertise progress.

The significant proportion of time dedicated to research will be supported by dedicated research time by Dr Joe Mercer and Dr Rohit Kochhar, and the successful candidate is expected to contribute to projects leading to scientific publications, as well as presentations at national and international meetings.

Teaching Commitment:The department is active in teaching radiology trainees on the North-West training scheme, with further commitments to national and regional radiology teaching. Medical student, FY/CMT and non-radiology ST-teaching is also supported. The post holder will undertake lectures and tutorials to medical and non-medical staff in collaboration with and independent of colleagues.

Multi-Disciplinary Team Meetings:The Consultant Radiologists support the provision of around 25 separate MDT meetings. The post holder will be expected to participate in MDTs, with subspecialist interests accommodated.

Clinical Governance:The post-holder will be expected to participate in all relevant aspects of clinical governance, including maintaining and improving protocols, the consent process, discrepancy reporting, guidelines and clinical audit in conjunction with the other staff in the department. In addition, opportunities exist to be involved with national audit programs of the relevant specialist societies.

Office and Secretarial:The Trust will provide shared office space with other radiology trainees and fellows. Secretarial support is shared between consultants and trainees / fellows.

Continuing Professional DevelopmentThe Trust supports the requirements for continuing professional development (CPD) as laid down by the GMC and surgical colleges and is committed to providing time and financial support for these activities.

Role PlanningBoth part-time and full-time applications will be considered. The post will be offered as 40 hours per week, divided into 20 hours of direct clinical care, 16 hours dedicated research time and 4 hours of supporting activities; this will be reduced proportionally for part-time applications.An indicative timetable is described below (each session lasting 4 hours). Please note that an individualized timetable will be agreed with the Clinical Director, and the fellow supervisor. The exact timetable depends on the skills and desires of the successful candidate and upon the needs of the department. There is also the opportunity to do additional paid cross-sectional reporting sessions subject to demand.

Example Timetable:

Monday

Tuesday

Wednesday

Thursday

Friday

AM

Research

Research

MR

Supporting Activity

Research

PM

Supporting Activity

CT

Research

MR

CT

Weekend working will consist of clinical activities that are scheduled in advance and reviewed where required as work schedules are reviewed, taking account of service needs.

On call CommitmentsThis role does not currently require participation in the on-call rota. However, there is future potential for the introduction of cover for the on-call rota. This would not include night shifts.

Person Specification

Qualifications

Essential

• GMC registration
• FRCR
• Record of research
• ST in clinical radiology
• Medical Degree

Desirable

• Within 6 months CCST at time of appointment
• Recent publications in peer reviewed journals.
• Presentations at international meetings.
• Presentations at national meetings.

Experience

Essential

• Experience in specialist oncological radiology: cross-sectional imaging
• Record of audit
• Undergraduate and postgraduates resident radiologists

Desirable

• Clinical Audit design

PERSONAL SKILLS

Essential

• Flexible and team working
• Good leadership skills
• Resilient
• Motivated and Enthusiastic
• Reliable work record.

Desirable

• Multi-source feedback

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Christie NHS FT

Address

Radiology - E00298

Manchester

M20 4BX

United Kingdom

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Plan TimetableThe timetable below is indicative and will be confirmed on commencement in post.

It is the requirement of the Trust that all new consultant colleagues must have 0.25 SPAs within their job plan to support Trust appraisal and supervision requirements. This can either be as appraiser or a supervisor for medical staff or Advanced Clinical Practitioners (ACP).

Monday

Tuesday

Wednesday

Thursday

Friday

AM

Pelvic MDT (0.25PA)

LGI Clinic

(1PA)

Admin

(0.25PA)

Ward Round

(0.25PA)

SPA (0.5PA)

NWD

MDT

(0.25PA)

Leighton Clinic

(0.75PA)

LGI Radiology meeting

Immuno toxicity referral clinic (1PA)

PM

Admin (0.75PA)

SPA

(1PA)

NWD

Leighton

(1PA)

SPA

(1PA)

NB This timetable is indicative

Job Plan PA Summary

5.5

Clinics

3.75

MDT

0.5

Ward Round

0.25

Admin

1.0

Supporting Professional Activities (SPA) (including 1.5 core SPA)

2.5

Supervision role (minimum 0.25 must be allocated)

0.25

SPA

2.25

8

On call CommitmentsThis role does require participation in the on-call rota. This is a 1:20week rota and includes input to the acute admissions unit at the weekend.

Person Specification

Attainments

Essential

• MRCP or equivalent qualification
• GMC registration with a license to practice Entry on the General Medical Council (GMC) specialist register via one of the following: a.Certificate of Completion of Training (CCT) (the proposed CCT date must be within 6 months of interview) b.Certificate of Eligibility for Specialist Registration (CESR).

Desirable

• Evidence of productive research activity

Experience

Essential

• Advanced Trainee Competencies LGI Cancers and Acute oncology experience
• Active in local teaching

Desirable

• Productive engagement with clinical management/audit
• Active in national/international teaching education

Personal Skills

Essential

• Is a team player prepared to adapt to changing circumstances.
• Dynamic, decision-making motivator.
• Confident in ability but knowing own limitations.
• Hard working, enthusiastic achiever.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Christie NHS FT

Address

Medical Oncology - E00251

Manchester

M20 4BX

United Kingdom

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

• Supervise and support the reception and administration team on a daily basis.
• Act as the first point of contact for reception staff queries, providing advice and guidance where appropriate.
• Prepare, maintain and monitor reception staff rotas to ensure adequate staffing levels.
• Review annual leave requests and support workforce planning to maintain service provision.
• Assist with arranging cover for sickness absence and other staffing shortages.
• Support the Practice Management Team with the day-to-day operational running of the practice.
• Promote and maintain high standards of customer service, ensuring patients receive a professional, courteous and efficient service.
• Assist with the induction, training and ongoing development of reception staff.
• Monitor reception processes and identify opportunities for service improvement.
• Carry out reception duties, including booking appointments, answering telephone calls, greeting patients, processing registrations and responding to enquiries.
• Undertake general administrative duties as required.
• Use EMIS Web and Docman confidently and accurately.
• Support referral processing, workflow management and clinical coding where appropriately trained.
• Ensure patient information is handled confidentially and in accordance with GDPR, Information Governance and practice policies.
• Deal professionally with challenging situations and escalate issues where appropriate.
• Work collaboratively with all members of the multidisciplinary team.
• Comply with all practice policies, including Health and Safety, Equality and Diversity, Safeguarding and Confidentiality.
• Participate in mandatory training, appraisal and continuing professional development.
• Undertake any other reasonable duties appropriate to the role as requested by the Practice Management Team.

Person Specification

Qualifications

Essential

• Current experience working within General Practice.
• Excellent knowledge of reception and administrative procedures.
• Experience using EMIS Web.
• Experience using Docman.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to prioritise workload and work under pressure.
• Ability to lead, motivate and support colleagues.
• Professional, reliable and positive approach to problem-solving.
• Ability to work independently and as part of a team.
• Flexible approach to working hours and operational requirements.
• Commitment to delivering excellent customer service and patient care.
• Understanding of patient confidentiality, GDPR and Information Governance.

Desirable

• Previous experience supervising or managing staff.
• Experience of preparing and managing staff rotas.
• Experience of reviewing annual leave requests and workforce planning.
• Referral processing experience.
• Clinical coding experience.
• Experience of training or mentoring colleagues.
• Knowledge of NHS primary care performance standards and practice procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park View Medical Centre

Address

66 Delaunays Road

Manchester

M8 4RF

United Kingdom

Employer's website

https://www.parkviewmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• In accordance with the Practice timetable, as agreed, the post-holder will make him/herself available to undertake a variety of duties including surgery consultations, telephone consultations, visiting patients at home and in nursing homes, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

• Assessing the health care needs of patients with undifferentiated and undiagnosed problems

• Screening patients for disease risk factors and early signs of illness

• Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate

• Developing care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE

• Providing counselling and health education

• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

• Ensuring appropriate follow up of patients

• Recording clear and contemporaneous computerised consultation notes to agreed standards

• Collecting data for audit purposes

• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

• Prescribing generically whenever appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance)

• Working with and support other members of the primary health care team in delivering high quality primary care

• Promoting the application of standards and codes of Practice set by the Royal College of General Practice, General Medical Council, Department of Health, and local NHS trust

• Participate in the practice achieving agreed QOF and other key performance indicator targets as required.

• Take responsibility for targets and services allocated, such as a QOF, Enhanced Services, Commissioning, and CQC as required.

• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

• Commitment and contribution to achievement of the highest possible quality standards such as the QOF and other agreed Key Performance Indicator targets as required.

• A commitment to life-long learning and evidence-based best practice

• Champion Parkside's Motto, Values and Ethos in all activities

• Contributing to evaluation/audit and clinical standard setting within the Organisation

• Contributing to the summarising of patient records and read-coding patient data

• Attendance at regular in-house governance and educational meetings and training as well as events at other agencies as appropriate

• Assistance with the training of other staff members and also with the education of doctors and nurses as appropriate

• Contribution to research studies and involvement as required

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• As a doctor you will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines

• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients

• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)

• Hand hygiene standards for self and others

• Managing directly all incidents of accidental exposure

• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice

• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the GP partners

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the GP partners

• Safe management of sharps use, storage and disposal

• Maintenance of own clean working environment

• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed

• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with the GP partners

• Undertaking periodic infection control training

• Correct waste and instrument management, including handling, segregation, and container use

• Maintenance of sterile environments

• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post holder will maintain continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met. This may include training needed for areas of practice development.

This should include:

• Taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Work effectively with individuals in other agencies to meet patients needs

• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• The successful candidate must possess and maintain the following qualifications and professional registrations to practice legally and safely in the UK:
• Medical Degree: Full primary medical qualification (MBChB, MBBS, or equivalent) recognized by the General Medical Council (GMC).
• GMC Registration: Full and current registration with the GMC with a license to practice.
• GP Register: Inclusion on the GMC General Practitioner Register.
• Performers List: Inclusion on the National Performers List (England) before commencing employment.
• Postgraduate Qualification: Certification of Completion of Training (CCT) in General Practice, or equivalent, with MRCGP qualification (or equivalent assessment).
• Clearance: Satisfactory enhanced Disclosure and Barring Service (DBS) check.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Parkside Medical Centre

Address

187 Northmoor Road

Manchester

M12 5RU

United Kingdom

Employer's website

https://www.parksidemedical.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information, please click APPLY NOW, where you will be diverted to our website to view a job description, or you can contact [email protected]

We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.

For agency enquiries and applications, please view our legal statement here.

Person Specification

Qualifications

Essential

• Applicants must hold MRCPsych (or an equivalent qualification), a CCT (or equivalent) and be included on the GMC Specialist Register, along with Section 12(2) approval and Approved Clinician status. Candidates should also have evidence of ongoing continuous professional development.
• A collaborative and proactive team player with a strong commitment to multidisciplinary working, contributing effectively to assessment, formulation, treatment planning, and patient management.
• Demonstrable experience working within inpatient mental health services, providing care and treatment for individuals with complex and severe mental health needs.
• Proven ability to provide clinical leadership within multidisciplinary teams, supporting high-quality, recovery-focused, and patient-centred care.
• Excellent communication, decision-making, and risk management skills, with the ability to work effectively in a dynamic clinical

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Priory Healthcare

Address

100 Wilmslow Road, Cheadle

Manchester

Greater Manchester

SK8 3DG

United Kingdom

Employer's website

https://jobs.priorygroup.com/why-join-us/ (Opens in a new tab)

Job description

Job responsibilities

For more information, please click APPLY NOW, where you will be diverted to our website to view a job description, or you can contact [email protected]

We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.

For agency enquiries and applications, please view our legal statement here.

Person Specification

Qualifications

Essential

• Relevant Masters degree
• HCPC Registration required
• The ideal candidate will have a confident grasp of Cognitive Behavioural Therapy (CBT) along with proficiency in at least two other therapeutic modalities, one of which should include training in interventions suitable for working with location-specific or relevant clinical disorders. They should demonstrate a solid understanding and application of therapeutic principles, with a willingness to undertake additional training if not already completed. Experience in working with complex clients and delivering highly specialist interventions is essential, as is the ability to operate at a strategic level. Training in clinical supervision, as well as experience in conducting assessments relevant to the specific environment and population, is required. Additionally, the candidate should bring leadership and management experience, alongside proven skills in service planning and development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Priory Healthcare

Address

100 Wilmslow Road, Cheadle

Manchester

Greater Manchester

SK8 3DG

United Kingdom

Employer's website

https://jobs.priorygroup.com/why-join-us/ (Opens in a new tab)

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.

Explore Inside MFT Your Candidate Place

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Supporting Documents section and once opened, you can where either scan QR code or click on the link provided.

Closing vacancy listings early

We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Person Specification

Qualifications

Essential

• MB ChB or equivalent
• MRCP or equivalent
• On Speciality Register for Cardiology or CCT within 6 months of interview

Desirable

• Additional higher degree (eg. MD or PhD) in a relevant subject

Experience

Essential

• Broad training in general cardiology and extensive training in HF
• Participation in clinical skills teaching programme

Desirable

• Evidence of research, service development or experience in innovative technology
• Experience of organising teaching programmes

Ability

Essential

• Competent in management of acute and chronic heart failure
• Ability to integrate within a multidisciplinary team

Desirable

• Competent in another complementary sub-specialty, for example cardiac device implantation and follow-up

Audit

Essential

• Commitment to an understanding of the principles of audit
• Experience in organisation and undertaking audit

Desirable

• Publication of audit and service improvement projects, locally and nationally.

Research

Essential

• Research and evidence base to practice

Desirable

• Research and publications relevant to post

Management Ability

Essential

• Ability to manage own time and work effectively, understanding of role and importance of management in the NHS
• Excellent communication skills
• Evidence of leading a team

Desirable

• Leadership/Professional Development course
• Evidence of management ability for example in organising and leading a clinical research team or of service reorganisation

Motivation

Essential

• A high degree of motivation and personal self-discipline

Desirable

• Evidence of successful project completion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Manchester Royal Infirmary

Oxford Road

Manchester

M13 9WL

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

For more information, please click APPLY NOW, where you will be diverted to our website to view a job description, or you can contact [email protected]

We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.

For agency enquiries and applications, please view our legal statement here.

Person Specification

Qualifications

Essential

• Applicants must hold MRCPsych (or an equivalent qualification), a CCT (or equivalent) and be included on the GMC Specialist Register, along with Section 12(2) approval and Approved Clinician status. They must demonstrate clinical knowledge, skills, and experience relevant to the speciality, the ability to work within and lead a team, and a commitment to shared leadership, collaborative working, and service improvement. Candidates should also have evidence of ongoing continuous professional development.
• Experience working in inpatient settings with individuals facing significant mental health challenge
• Highly developed communication and interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Priory Healthcare

Address

100 Wilmslow Road, Cheadle

Manchester

Greater Manchester

SK8 3DG

United Kingdom

Employer's website

https://jobs.priorygroup.com/why-join-us/ (Opens in a new tab)

Job description

Job responsibilities

Working as part of a team

Assisting patients in a kind and caring manner

Administration tasks, answer calls, liaising with clinicians and patients, organising emails, text messages, promoting services for example the NHS app

booking and cancelling appointments

Other administrative duties

Person Specification

Qualifications

Essential

• GCSE grade A to C English and Maths

Desirable

• NVQ
• Customer service

Experience

Essential

• Experience of working in a medical environment
• e.g. pharmacy, GP surgery or with customers, patients etc
• Working closely within a team

Desirable

• Experience or working with EMIS
• Experience of working in a GP practice

Employer details

Employer name

RADCLIFFE MEDICAL PRACTICE

Address

Radcliffe Primary Care Centre (Wave Suite)

69 Church Street West

Radcliffe

Manchester

M26 2SP

United Kingdom

Employer's website

https://www.radcliffemp.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Working as part of a team

Assisting patients in a kind and caring manner

Administration tasks, answer calls, liaising with clinicians and patients, organising emails, text messages, promoting services for example the NHS app

booking and cancelling appointments

Other administrative duties

Person Specification

Qualifications

Essential

• GCSE grade A to C English and Maths

Desirable

• NVQ
• Customer service

Experience

Essential

• Experience of working in a medical environment
• e.g. pharmacy, GP surgery or with customers, patients etc
• Working closely within a team

Desirable

• Experience or working with EMIS
• Experience of working in a GP practice

Employer details

Employer name

RADCLIFFE MEDICAL PRACTICE

Address

Radcliffe Primary Care Centre (Wave Suite)

69 Church Street West

Radcliffe

Manchester

M26 2SP

United Kingdom

Employer's website

https://www.radcliffemp.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

An outline of the job is above. For the full job description please see the supporting document on the right/below.

The post is part-time (22.5 hours per week) and will be mostly based at The Robert Darbishire Practice in Rusholme Health Centre, although you will need to be able to travel to our other sites if needed.

Salary will be in the range £26,300 to £27,581 depending on experience (pro rata to full time of 37.5 hours per week). We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service) plus bank holidays (pro rata). [The post is not subject to Agenda for Change terms and conditions.]

Recruitment process

Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. The information you provide should be clear and concise.

Whether or not you choose to use AI tools to support the development of your application, you must ensure that your responses are concise, personalised, written in your own voice, and accurately reflect your skills, experience, and how you meet the role criteria. Applications that appear generic, excessively wordy or not representative of the applicant will not be scored.

The closing date for applications is 07/09/26 This date may be brought forward if there are a large number of applications, so please do not delay.

Short-listed candidates will be informed via email / phone and be invited to attend a face to face interview.

Formal interviews will be held on 14/09/26 & 15/09/26

Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.

Person Specification

Experience

Essential

• The ability to produce accurate and thorough work, including alphabetical filing.
• Experience of using computers, with good keyboard skills.

Desirable

• Experience of dealing with the general public.
• Administrative or clerical experience.

Personal Skills and Abilities

Essential

• A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
• The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
• The ability to be well-organised and prioritise work.
• A conscientious approach and commitment to working in an adaptable and flexible manner.
• The ability to work calmly and effectively and deal with multiple demands even when busy.
• The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
• The ability to deal with personal information sensitively and respect people's right to confidentiality.
• The ability to work positively as a member of a busy team.
• The ability to give good and regular attendance.

Qualifications

Essential

• A good standard of grammar and spelling in the English language.
• General education to GCSE level or equivalent.
• You must be eligible to work in the UK. Visa sponsorship is not available for this role, and there is a significant training period. Therefore you must meet one of the following requirements: British or Irish citizen, or, indefinite leave to remain in the UK, or, a Student Visa that allows you to work the required hours and which expires no less than 18 months after the application closing date. If you are a British or Irish citizen, state that, and otherwise state your visa status.

Desirable

• Training or qualifications in customer service, IT or other related areas.

Other

Essential

• A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
• An excellent attendance record in previous roles.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Better Health MCR

Address

Rusholme Health Centre

Walmer Street

Manchester

M14 5NP

United Kingdom

Employer's website

https://www.betterhealthmcr.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Person Specification

Qualifications

Essential

• Appropriate Mental Health related NVQ level 2

Desirable

• NVQ qualifications in Health and Social Care or other related disciplines

Knowledge and Expertise

Essential

• Understanding of CWP, inclusive of Mental health and learning disability services and the key role the Trust has within the health economy
• An understanding of confidentiality issues how they relate to mental health policy and practice interventions.
• Sound knowledge of CWP observation policy

Desirable

• Knowledge of mental health legislation and policies

Experience

Essential

• Previous experience of providing Care in a structured setting within the field of mental health or learning disabilities
• Experience of working collaboratively i.e. with colleagues, wider teams service users etc

Desirable

• Previous experience of working with adults with severe mental health or learning disability needs
• Previous experience of working in a healthcare setting

Personal Skills

Essential

• Ability to communicate clearly to service users where there may be some barriers to understanding

Trust values

Essential

• Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

Cheshire/Wirral/Macclesfield

Cheshire/Wirral/Macclesfield

CH21BQ

United Kingdom

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Communication

The Greater Manchester Referral Management Team provides the first point of contact for patients and GM GP practices throughout the referral process. This role involves working closely with a range of healthcare providers to ensure patients receive a smooth and efficient service.

The post holder will communicate with patients, healthcare professionals and members of the public, providing clear, helpful information. They will respond to routine enquiries with empathy, professionalism and discretion, using tact and effective communication skills where needed.

Analytical and Judgement Skills

The post holder will:

• Manage and prioritise their own workload effectively, seeking guidance from their line manager when required.

Planning and Organising

The post holder will:

• Organise their work efficiently to ensure tasks are completed accurately and in a timely manner.
• Demonstrate a flexible and adaptable approach to meet changing priorities and service deadlines.

Patient Care

The post holder will:

• Deliver a proactive, responsive and patient-focused service, supporting patients throughout the referral and booking process.
• Provide timely and helpful support to patients and GP practices, responding to booking enquiries in a professional and understanding manner.

Human Resources

The post holder will be required to:

• Take responsibility for maintaining and developing their knowledge and skills through continuous professional development.
• Complete all mandatory training requirements.
• Work in line with NHS GM policies, procedures and values.