Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

Person Specification

Qualifications /Training

Essential

• General medical Qualification e.g., MBBS, or equivalent and hold a Licence to Practice.
• MRCPsych or recognised equivalent, e.g., membership of a psychiatry college in another country.

Desirable

• Qualification or higher degree in medical education, clinical research or management.
• Additional clinical qualification

Eligibility

Essential

• Must be in possession or within 6 months of possession of a CCT in Psychiatry or on Specialist Register in Psychiatry, or international equivalent.

Desirable

• Experience of medicine outside psychiatry e.g., general practice, medicine.

Clinical Skills, Knowledge & Experience

Essential

• Excellent knowledge in specialty
• Evidence of effective multidisciplinary team involvement.
• Excellent clinical skills using bio-psycho- social perspective and wider medical knowledge.
• Able to meet duties under MHA and MCA
• Make decisions based on evidence and experience including contribution of others.

Desirable

• Teaching Experience
• Wide range of specialist and sub-specialist experience relevant to post within the NHS or comparable service.

Management Skills

Essential

• Understand the importance of working with managers in the interest of goo patient care
• Able to manage priorities
• Evidence of management/Leadership skills training

Desirable

• Previous management experience including that of other junior medical staff

Leadership Skills

Essential

• Understand principles of leadership and give examples of leadership in own practice.
• Able to provide clinical leadership to a multi-disciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Trustwide c/o Dorset Healthcare HQ

2 Nuffield Road

Poole

BH17 0RB

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The PA will provide care for the presenting patient from initial history taking and clinical assessment through to the diagnosis, treatment and evaluation of care.

They will demonstrate critical thinking in the clinical decision-making process, including assessment and diagnostic skills, leading to the delivery of safe care for all patients.

They will work collaboratively with the healthcare team to meet the needs of the patients, supporting the delivery of policy and procedures. The PA will provide a holistic and clinical service, with support from GPs as required.

The PA will be expected on a typical day to provide face to face appointment for patients booked for urgent appointments.

The PA will also review and act appropriately on pathology, radiology and other investigations results regarding their patients.

This post is to provide medical services that the PA is competent to perform, consistent with their education, training and experience.

This is to be delivered through delegated authority from the supervising doctors who have responsibility for the patient.

The PA would be expected in time to participate in the duty rota at the practice.

Mentorship and supervision will be provided by designated senior medical personnel.

The practice hold weekly clinical and monthly education meetings and the PA would be expected to attend and partake in these.

Duties and Responsibilities

The PA will be required to

Participate in all treatment and preventative healthcare services in the practice as delegated and agreed by the supervising physicians in the practice.

Provide direct clinical care to patients using established clinical guidelines.

To consult and refer patients to physicians, medical specialists and other health professionals as indicated.

To interview patients, take medical histories, perform physical examinations, analyse, diagnose and explain medical problems.

To recommend and explain appropriate diagnostic tests and treatment.

To perform specialised diagnostic physical exams and treatment procedures.

To instruct and educate patients in preventative health care.

To confer with patients by telephone to convey test results, hear emergency complaints and deal with similar situations and issues.

Order laboratory tests as required and agreed under supervising physicians.

Fully document all aspects of patient care and complete all required paperwork for legal and administrative purposes.

Perform a variety of research and analysis tasks associated with medical diagnosis and treatment.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Formulate diagnoses and treatment plans, in consultation with or referring to supervising physician as appropriate.

Confer regularly with the Partners, supervising physicians and other health care staff, refer specific patients, plan and co-ordinate activities, exchange information, investigate and resolve problems.

Keep up to date on relevant medical research, technology and related issues by attending continuing education courses and professional meetings, reading journals etc.

To ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.

Work collaboratively with the clinical team to ensure continuity of care is maintained on specific services/projects.

Work to deliver, with other members of the practice and Primary Healthcare Team, the objectives of the GMS Contract.

Encourage and ensure good working relationships with all members of the primary healthcare team.

To contribute to the clinical and management development of the Practice.

Meet as appropriate with a clinical lead on a regular basis to report on progress and contribute to the systematic development of local primary care provision.

To work within the policies and procedures of the Practice and report to the Practice Manager on non-clinical work programmes and service development.

To provide comprehensive evaluation material to enable Partners to fully evaluate the success of the role within a busy surgery for consideration.

Person Specification

Qualifications

Essential

• GMC registered
• Graduation from a recognised/Accredited Physician Associate Program
• Certification of passing the PA National Examination
• Member of the Faculty of Physician Associates at the RCP which also includes registration on the PA Managed Voluntary Register
• Ability to organise and prioritise workload effectively
• Ability to exercise sound judgements when faced with conflicting pressures.
• Ability to manage and lead a working group
• Sound IT knowledge Including internet, outlook, word, excel

Desirable

• Experience of working within NHS healthcare environment
• Experience of preventative medicine and management of patients with long term conditions and complex needs
• Experience at seeing and assessing acutely unwell people presenting in primary care
• One years experience working in healthcare environment as a qualified PA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH

United Kingdom

Employer's website

https://www.woodgrangemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Ensuring confidentiality

Receiving and directing patients

Reception duties

Running appointment system, surgeries and clinics

Taking messages and details of visit requests

Dealing with patient queries e.g. test results

Register new patients following practice policy

Removal of patient records

Manage document management and online consultations

Monitor practice email daily

Accept and log deliveries

Follow daily reception rota

Generate repeat prescriptions

Familiar with EPS and online requests

Scanning of letters and patient correspondence

Use of computer as directed

Use of software packages e.g: Microsoft Word, Excel and PowerPoint

Liaise with hospitals; arrange ambulance transport for patients, scans or outpatients appointments

Open post and distribute> Leave private and confidential marked post in PM tray

Attend meetings

Attend courses as and when required by the Practice

Checking and maintain stocks of forms and stationary

Maintenance of beverages/washing up and general tidiness of the premises

Evening staff to ensure practice is fully vacated and all end of days checks carried out

Receiving and checking deadlines to meet practice targets

Photocopying, scanning and filing

Prepare and participate in CQC inspection in conjunction with other delegated practice staff

Admin duties including secretarial support including typing as and when required

Support admin team and practice manager

Ad hoc duties as and when required by the Practice

Person Specification

Qualifications

Essential

• Education to GCSE standard or Equivalent

Experience

Essential

• Reception or customer service experience Booking/Appointment management Administration and clerical experience Multiple clinic management Working in a busy, high pressure environment A proven track record of time management Good interpersonal skills at all levels Working in a team environment

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH

United Kingdom

Employer's website

https://www.woodgrangemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Practice Business Manager Location: Primrose Bank Medical Centre, Blackburn Hours: Full time hours over 5 days Reports to: GP Partners Salary: Competitive and dependent on experience

Primrose Bank Medical Centre is seeking an experienced and motivated Practice Business Manager to lead the operational and strategic management of the practice across two sites. Youll be joining a supportive and established team dedicated to delivering high-quality patient care to a diverse population of nearly 9,500 patients.

As a member of North PCN, which includes five practices working collaboratively across Blackburn, you will be involved in shaping services and contributing to wider network goals.

This is a key leadership role requiring someone with solid general practice experience, ideally having led a CQC inspection and comfortable working within NHS and regulatory frameworks. You'll ensure day-to-day operations run smoothly while supporting long-term planning, staff development, compliance, and service improvement.

• Work closely with the Partners to develop and implement strategic and business plans.

• Contribute to the wider development of North PCN, representing the practice at PCN and locality meetings.

• Lead a positive and inclusive team culture that promotes accountability, innovation, and patient-centred care.

• Manage the day-to-day running of both sites, including staff scheduling, service delivery, and premises oversight.

• Implement systems and workflows to ensure efficiency and a high standard of care.

• Liaise with ARRS roles and external stakeholders to support integrated care delivery.

• Oversee budgeting, payroll, and financial planning.

• Manage income streams including QOF, IIF, Enhanced Services, PCN funding, and private work.

• Ensure timely and accurate claims, reporting, and contract compliance.

• Lead on recruitment, induction, training, appraisals, and HR support for non-clinical staff.

• Maintain accurate HR records and ensure employment law and best practice are followed.

• Address performance issues, grievances, and absences effectively and sensitively.

• Lead on CQC preparation, inspections, and action plans experience of successfully managing a CQC inspection is essential.

• Ensure compliance with all regulatory requirements including GDPR, Health & Safety, and safeguarding.

• Maintain and regularly update all practice policies, procedures, and risk assessments.

• Oversee practice IT systems and digital tools, ensuring they support efficient and secure working.

• Support the implementation of online triage, digital consultations, and workflow improvements.

• Maintain business continuity and data security plans.

• Oversee patient access, appointments, complaints, and feedback processes.

• Ensure excellent customer service and continuity of care, especially for patients with limited digital access.

• Support the development of patient engagement activities and the Patient Participation Group (PPG).

Person Specification

Experience

Essential

• Leadership & Management
• Primary Care Experience
• Managing Multidisciplinary Teams
• Knowledge of NHS Frameworks and QOF
• Digital and IT Experience in Healthcare
• CQC and Compliance Management
• Financial & Contract Management
• Project Management & Service Improvement
• Patient-Centered Care & Patient Engagement
• Leadership in a Complex Healthcare Environment
• Financial Management

Desirable

• Compliance & Governance
• Human Resources
• Strategic Planning & Development
• IT Systems & Digital Transformation
• Patient Services & Engagement
• Stakeholder Management & External Relationships

Qualifications

Essential

• Proven experience in a senior management or leadership role within a GP practice
• AMSPAR or equivalent management and leadership qualification
• Strong knowledge of GP practice operations
• Experience of leading a CQC inspection
• Financial and HR management experience
• Excellent leadership, communication, and team-building skills
• Familiarity with NHS contracts, QOF, IIF, and Enhanced Services
• Strong IT and digital skills
• Ability to work flexibly and independently under pressure

Desirable

• Experience of managing or working in a multi-disciplinary team within a GP practice
• Knowledge of NHS funding models (e.g., PCN income, IIF, Enhanced Services)
• Formal qualification in management, healthcare management, or business administration
• Familiarity with data protection and information governance requirements
• Experience with IT systems implementation and digital transformation in healthcare settings
• Understanding of business continuity planning and risk management
• Ability to influence and develop collaborative working relationships with stakeholders across the healthcare system
• Knowledge of CQC standards and audit processes
• Experience in staff training and development programs
• Previous experience in a part-time or flexible leadership role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primrose Bank Medical Centre

Address

Primrose Bank

Blackburn

BB1 5ER

United Kingdom

Employer's website

https://www.primrosebankmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To do home visits

To attend Practice meetings

To render assistance with any extra services where needed

Liaise with external authorities as required

Conform to practice procedures for QOF, prescribing incentive schemes, PBC and other enhanced services and directives as stipulated by the PCT/Government or the Practice

To do extended hours on a Rota basis

Assess own performance and take accountability for own actions, either directly or under supervision

To carry out telephone consultations/video consultations and telephone triage

Handling of pathology results, hospitals and mail

Benefit Agency reports, Social Services reports, Insurance reports and the like, where the patient is being dealt with by Salaried Partner and upon prior agreement with Partners

To participate in Practice audit

Compile and issue computer-generated acute and repeat to do and review prescriptions as and when required. Prescribe in accordance with the accepted prescribing formulary (or generically) whenever this is clinically appropriate

To do Referral letters for patients seen

To cover for other Doctors on annual leave/study leave

To update and summarise patients computer records from letters received

To teach and supervise students/GP Registrars/Nurses, FY2 doctors and other attached placement doctors as and when required

To keep rooms clean and tidy

To be punctual, effectively manage own time, workload and resources

To conduct and dress yourself in a professional manner

To maintain a good working relationship with staff, doctors and patients.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance and service expansion

To prepare and participate in CQC visit

Ad hoc duties as and when required

Person Specification

Qualifications

Essential

• Eligible to work in General Practice in the NHS
• Experience as a GP educator.
• Experience of appraisal in practice or other setting
• Willing to successfully complete appropriate training for appraisal and remain up to date with the developing GP Appraisal, relicensing and revalidation agenda.
• To deal with sensitive information in a tactful way.
• To be able to demonstrate on-going personal and practice development.
• To have a facilitative approach.
• To discuss difficult areas sensitively and diplomatically.
• Excellent communication skills including verbal, written, face to face and active listening skills.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Computer skills familiar with the GP based software, Microsoft Word and e-mail

Desirable

• Eligible to work in General Practice in the NHS
• Experience as a GP educator.
• Experience of appraisal in practice or other setting
• Willing to successfully complete appropriate training for appraisal and remain up to date with the developing GP Appraisal, relicensing and revalidation agenda.
• To deal with sensitive information in a tactful way.
• To be able to demonstrate on-going personal and practice development.
• To have a facilitative approach.
• To discuss difficult areas sensitively and diplomatically.
• Excellent communication skills including verbal, written, face to face and active listening skills.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Computer skills familiar with the GP based software, Microsoft Word and e-mail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH

United Kingdom

Employer's website

https://www.woodgrangemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide specialist psychological assessment of adults with mental and physical health difficulties utilising information from a broad range of structured psychometric and semi-structured clinical methods. To integrate this information into a psychological formulation of the client and his/her psychosocial environment, drawing on a range of psychological theoretical perspectives.

To provide psychological assessment, formulation and intervention to individuals and groups in a community clinical health psychology team setting in order to facilitate emotional adjustment and promote improved quality of life.

To undertake a range of psychological therapeutic interventions, drawing on a number of psychological models and employing a range of modalities. To make decisions about treatment options taking into account highly complex factors concerning historical and developmental processes that have shaped the individual, family or group.

To keep up to date with best practices and advances in practice.

To communicate in a skilled and sensitive manner, information concerning the assessment, formulation and treatment plans of clients under the care of the liaison service integrating the contribution of other professionals on the basis of client need.

To take substantial professional responsibility and exercise autonomous judgement with regard to his/her professional practice.

To be responsible for providing a specialist psychological perspective in the multi-disciplinary assessment of service users and their families or carers.

Person Specification

Qualifications

Essential

• HCPC registration as a clinical or counselling psychologist

Desirable

• Trained in clinical supervision and the supervision of doctoral trainees
• Post-doctoral training in one or more additional specialised areas of psychological practice

Qualifications

Essential

• Post-graduate doctoral level training in clinical / counselling psychology (or its equivalent prior to 1996) as accredited by the BPS, including models of psychopathology, clinical psychometrics and neuropsychology, two or more distinct psychological therapies and lifespan developmental psychology.

Experience

Essential

• Experience of working effectively as a suitably qualified clinical with adults with complex mental health needs.
• Therapeutic work with clients with coexisting mental and physical health problems.
• Multi-disciplinary team work and liaison with other agencies
• Experience of conducting risk assessments and creating risk management plans with clients who pose significant risk to themselves.

Desirable

• Experience of working in an acute hospital setting
• Provision of supervision to trainee clinical psychologists or other relevant staff.

Knowledge and skills

Essential

• Theoretical and applied knowledge of psychological approaches to adjustment to physical illness including specialised psychological assessments and interventions for clients with complex presentations and/or challenging behaviour
• Understanding of national guidance and frameworks relevant to work with patients with a spinal injury
• Knowledge of legislation in relation to the client group and mental health.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Bennett Centre

Stoke on Trent

ST1 4ND

United Kingdom

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Ensuring confidentiality

Receiving and directing patients

Reception duties

Running appointment system, surgeries and clinics

Taking messages and details of visit requests

Dealing with patient queries e.g. test results

Register new patients following practice policy

Removal of patient records

Manage document management and online consultations

Monitor practice email daily

Accept and log deliveries

Follow daily reception rota

Generate repeat prescriptions

Familiar with EPS and online requests

Scanning of letters and patient correspondence

Use of computer as directed

Use of software packages e.g: Microsoft Word, Excel and PowerPoint

Liaise with hospitals; arrange ambulance transport for patients, scans or outpatients appointments

Open post and distribute> Leave private and confidential marked post in PM tray

Attend meetings

Attend courses as and when required by the Practice

Checking and maintain stocks of forms and stationary

Maintenance of beverages/washing up and general tidiness of the premises

Evening staff to ensure practice is fully vacated and all end of days checks carried out

Receiving and checking deadlines to meet practice targets

Photocopying, scanning and filing

Prepare and participate in CQC inspection in conjunction with other delegated practice staff

Admin duties including secretarial support including typing as and when required

Support admin team and practice manager

Ad hoc duties as and when required by the Practice

Person Specification

Qualifications

Essential

• Education to GCSE standard or Equivalent

Experience

Essential

• Reception or customer service experience Booking/Appointment management Administration and clerical experience Multiple clinic management Working in a busy, high pressure environment A proven track record of time management Good interpersonal skills at all levels Working in a team environment

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH

United Kingdom

Employer's website

https://www.woodgrangemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Register new patients and maintain accurate patient information.
• Process patient registrations, deductions and changes of personal details.
• Respond to patient administrative enquiries professionally and courteously.
• Process requests for medical records and other patient documentation.
• Ensure patient information is handled confidentially at all times.
• Manage incoming and outgoing correspondence, emails
• Maintain confidentiality and comply with UK GDPR and information governance requirements.
• Follow practice policies and procedures.

Person Specification

Qualifications

Essential

• Education to GCSE standard or Equivalent

Experience

Essential

• Previous experience in an administrative role.
• Excellent organisational and time-management skills.
• Strong attention to detail.
• Good written and verbal communication skills.
• Good IT and computer skills.
• Ability to prioritise work and meet deadlines.
• Ability to work independently and as part of a multidisciplinary team.
• Professional, friendly and patient-focused approach.
• Ability to deal appropriately with confidential and sensitive information.
• Flexible and willing to support colleagues when required.

Desirable

• Previous experience working in a GP practice, NHS or healthcare environment.
• Knowledge of GP practice administration and NHS procedures.
• Experience using GP clinical systems.
• Understanding of confidentiality, UK GDPR and information governance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH

United Kingdom

Employer's website

https://www.woodgrangemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures
• To work in accordance of protocols
• Scanning correspondence

Reception

• To book in patients consulting with members of practice team
• Process repeat prescription requests in accordance with practice guidelines including online requests
• Handing over all correspondence to patients ensuring names and addresses are checked
• To deal with incoming and outgoing telephone calls for the practice
• Registration of new patients
• Process patients change of details
• To check and action electronic tasks daily
• Be able to cover all reception positions as necessary
• Receiving and directing patients appropriately
• Handling busy telephone lines and dealing with general enquiries
• Process appointment requests from patients by telephone and in person
• Deal with visits requests

Other Tasks

• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Infection prevention training to be updated annually
• Using and complying with current infection control policies and procedures
• Report any potential risks /problems to the Practice Nurse or the Practice Manager
• Take responsibility for protecting themselves and others against infection risks
• Maintaining work areas in a tidy and safe way and free from hazards

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Experience

Desirable

• Experience of working with the general public in any health setting.

Qualifications

Essential

• GCSE grade A to C in English is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Oak Surgery

Address

West Oak Surgery

319 Westdale Lane

Mapperley

Nottingham

NG3 6EW

United Kingdom

Employer's website

https://www.westoaksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE

Greet patients and visitors in an efficient and courteous manner.

Provide a caring and compassionate service to patients.

Provide an effective and polite telephone enquiry service.

Proactively communicate information between relevant patients, doctors and professionals.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team.

To ensure the accurate and timely recording of patient data onto the SystmOne database.

MAIN DUTIES AND RESPONSIBILITIES

• Greet patients and visitors to the practice.
• Book in patients and visitors in line with practice appointments and visitors procedures.
• Respond to and/or redirect all patient and visitor requests accordingly.
• Ensure computerised appointment system is kept up-to-date.
• Book, amend and cancel patient appointments.
• Take requests for home visits, emergency visits and hospital transport.
• Liaise with prescription department.
• Set-up of new patients onto the computer system.
• Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
• Ensure up-to-date maintenance of both computerised and manual filing systems.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Provide clerical assistance to practice as required from time to time, including word/data processing, filing, photocopying and scanning.
• Assist in the completion of medical/insurance reports.
• Summarising medical records and entering data onto the practice database.
• Tidying of patients previous manual medical records.
• Ensure confidential paper waste is shredded.
• Ensure correct postage is put on envelopes and taken to the postbox daily.
• Light housekeeping duties to include cleaning computer equipment, disinfecting toys and work surfaces.
• Ensure that the waiting areas are tidy and free from obstacles.
• Secure the building at the end of the working day.
• Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
• This Job Description is not exhaustive and may be adjusted periodically after review and consultation.
• You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

Person Specification

Qualifications

Essential

• GCSE's
• Computer literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Arbury Road Surgery

Address

114 Arbury Road

Cambridge

CB4 2JG

United Kingdom

Employer's website

https://www.arburyroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries and explain procedures
• Checking patients in for appointments and monitor patient waiting times
• Process appointment requests for future appointments from patients.
• Handing completed repeat prescriptions to patient and checking names and address.
• Advise patient of relevant charges for private services (non-General Medical Services), accept payment and issue invoices and receipts for these services
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring procedures are completed
• Action requests for fit notes
• Assist the team with responding to email queries or forwarding where appropriate to the relevant Practice personnel.
• Deal with any deliveries to front desk

Patient Advisor

This is a role that involves taking calls from patients and dealing with patient's at our reception desk, assigning them to the most appropriate service or appointment.

• Develop and maintain an in-depth knowledge and understanding of the services provided by the Practice and the wider health community
• Put patients at ease and give them the opportunity to explain their needs through active listening
• Provide clear and concise information to patients
• Employ a variety of questioning techniques to develop a full picture of the patients requirements
• Use advanced communication, negotiation and probing skills across a wide range of enquiries including emotive circumstances or caller aggression
• Quickly and accurately record patient details, symptoms and enquires where further contact is required
• Identify potentially serious problems and bring those to the immediate attention of the appropriate clinician.

Appointments

• Ensure total familiarity with the appointment system including regular and incidental variations
• Book all appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical records
• Assisting with the cancellation of clinics at short notice when required
• Assist with contacting and booking patients for specific clinics

Administration

• To have a thorough knowledge of all Practice procedures, working in accordance with written protocols
• Action tasks sent through EMIS Web in a timely manner
• Check and complete Docman tasks including OOH
• Open post as required and distribute
• Scan and photocopy as requested.
• Process patients change of address computer data and medical records (have knowledge of Practice area).
• Process repeat prescription requests in accordance with Practice guidelines.
• To assist with GP queries as requested

Other Tasks

• Check and restock clinical rooms with clinical stock on a regular basis
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Chaperone, as requested.
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the role, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Assess own performance and take accountability for actions, either directly or under supervision.
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Actively contribute to the development and service improvement within the Practice proactively offering ideas and suggestions for improvements.
• Participate fully in meetings with your Team Leader

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage their own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Attend meetings when required

Person Specification

Experience

Essential

• Experience in a customer facing role
• Ability to effectively manage own time workload and resources
• Strong IT Skills
• Strong communication skills
• Experience of answering telephones within a busy environment
• Ability to be flexible
• Good teamwork skills

Desirable

• Experience in Primary Care
• Knowledge of EMIS clinical system
• Familiarity with Docman
• Knowledge of medical terms

Qualifications

Essential

• GCSE English and Maths at a minimum of a grade C/4 or equivalent qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holland House Surgery

Address

Lytham Primary Care Centre

Victoria Street

Lytham

FY8 5DZ

United Kingdom

Employer's website

https://www.hollandhousesurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

We are looking for a registered nurse who:

• Holds current NMC registration
• Has experience working in general practice/primary care
• Has excellent clinical and communication skills
• Is committed to providing safe, compassionate and high-quality patient care
• Can work independently while also being an effective member of a team
• Has a professional, approachable and positive attitude
• Is organised and able to manage a varied workload

Person Specification

Qualifications

Essential

• Holds current NMC registration.
• Has experience working in general practice/primary care

Desirable

• Practice Nurse experience is preferred, although we would welcome applications from nurses with relevant transferable experience and a keen interest in developing their career in primary care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Grove Road Practice

Address

Grove Road Practice

83 Grove Road

Sutton

Surrey

SM1 2DB

United Kingdom

Employer's website

https://www.groveroadpracticesutton.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The Job description and T&C's can be found to the right hand side of the job advert.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Location BPAS Doncaster - Danum Lodge Clinic, 123 Thorne Rd, Doncaster DN2 5BQ

Hours 7.5 per week

Working Pattern Every Wednesday

Salary £105,596 - £157,871 per annum (pro rata for part time hours) depending on gestational skills & experience.

Apply now Interested in making a difference? Apply today to join our team.

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Qualifications

Essential

• Bachelor of Medicine or equivalent, with full General Medical Council registration and license to practice - please state GMC Pin

Experience

Essential

• Experience of independent practice for any abortion procedures/gestations relevant to the post.
• Knowledge of termination of pregnancy procedures and the assessment and management of complications
• Experience of IUD/Implant insertion along with knowledge of sexual health issues

General

Essential

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
• Are you aware we are unable to offer visa sponsorship for this role?
• This role is working every Wednesday at our unit in Doncaster. Can you commit to this?
• Please specify what gestation you are currently working up to and if you have a willingness to train to higher gestations.

Desirable

• Please list any other further information in support of your application

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

B P A S

123 Thorne Road

Doncaster

South Yorkshire

DN2 5BQ

United Kingdom

Employer's website

https://www.bpas.org (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person Specification

Qualifications/Training

Essential

• Degree in Therapeutic Radiography, or Diploma of College of Radiographers
• State Registration
• Defined area of specialist practice/experience with caseload management
• Project work
• Evidence of further study
• Understanding of wider cancer agenda e.g. TSSG's for Cancer Network

Previous/relevant experience

Essential

• Experience of working to a high standard with a wide variety of Radiotherapy techniques & equipment
• Knowledge / Experience of modern Radiotherapy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading & Bracknell

RG1 5AN

United Kingdom

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

General duties across all roles:

• It is the responsibility of each staff member to assist in the smooth running of the Practice in general, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.
• To act with the strictest confidentiality regarding all aspects of patient care and practice business
• To recognise peoples needs for alternative methods of communication and respond accordingly
• To facilitate patients accessing the clinical care provided by the practice
• To support the GPs and Nurses in providing that care
• To ensure that all visitors and telephone callers to the practice are greeted professionally
• To deal with patient enquiries efficiently and courteously
• To ensure all telephone calls are managed appropriately
• To access patient medical records where needed
• To assist with maintenance and security of the premises
• To keep up to date with policies and procedures within the practice
• To assist in the training of colleagues (demonstrating own tasks)
• To act as a chaperone to a clinical colleague for patient examinations
• To assist in collecting data for audits
• To participate in staff meetings
• To participate in staff training
• To keep updated in basic life support and putting that basic life support training into use during times of emergency
• To participate in appraisal including taking responsibility for maintaining a record of own personal and/or professional development
• To take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• To assess own performance and take accountability for own actions, either directly or under supervision
• To contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• To have a thorough knowledge of all practice policies and procedures
• To work in accordance of written protocols
• To provide administrative support for clinical staff.
• To support colleagues in workload when needed
• To prepare equipment for calibration and PAT testing
• To participate actively in no blame significant event analysis
• To ensure building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated.
• To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice
• To keep own work areas and general/patient areas free from hazards
• To report potential risks identified
• To participate in the overtime rota to cover staff sickness and holidays
• To make refreshments
• To undertake any other reasonable duty as needed

Dispensers only

• To ensure that the dispensary is kept tidy and well organised at all times
• To open and close the dispensary
• To work under the directives of the dispensary SOPs, reporting any non- compliance in keeping with practice procedure
• To take orders for repeat prescriptions and acute medication queries
• To dispense drugs and appliances
• To ensure all dispensed items are checked.
• To fill and dispense monitored dose systems
• To ensure that drug alerts are actioned promptly
• To undertake opportunistic health promotion of patients
• To maintain stock check and rotate dates on stock
• To maintain security of drug stock
• To maintain CD registers and strict CD stock control
• To arrange safe disposal of out of date and retuned drugs
• To arrange the safe destruction of out of date and returned controlled drugs
• To provide a list of near dated stock to clinicians
• To undertake DRUMS with patients
• To participate in DSQS
• To participate in dispensary audit
• To order drugs from wholesalers ensuring adequate though not excessive stock levels
• To ensure that stock is received and stored in an appropriate manner in accordance with manufacturers instructions
• To return unordered or damaged stock to suppliers
• To assist the stock taker where necessary
• To complete the end of month WP34
• To count and tabulate all PA items
• To prepare delivery items for the delivery driver
• To clean the dispensary

Person Specification

Qualifications

Essential

• Dispensing NVQ 2/3 or equivalent
• Competent IT abilities
• Good Communication Skills
• Good Organisation Skill
• GCSEs in English and Maths
• Past Experience
• Be able to work as part of a team
• Attention to detail
• Be accurate

Experience

Essential

• Worked previously in Dispensing / Pharmacy

Desirable

• Worked in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cwm Garw Practice

Address

Victoria Street

Pontycymer

Bridgend

CF32 8NN

United Kingdom

Employer's website

http://www.cwmgarwpractice.wales.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

** Please be aware this advert is open for 2 roles in the practice, and both have differing hours.

Patient Navigator 1

• Monday: 08:00 - 13:00
• Tuesday: 13:00 - 18:30
• Wednesday: 13:00 - 18:30pm
• Wednesday AM - Buddy Shift(this shift is to cover when staff are on annual leave - with 2 weeks notice.)
• Total: 16hrs

Patient Navigator 2

• Monday: 13:00 - 18:30
• Thursday: 13:00 - 18:30
• Thursday AM Buddy Shift(this shift is to cover when staff are on annual leave - with 2 weeks notice.)
• Friday: 13:00 - 18:30
• Total: 16.5hrs

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, answering calls from patients, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Experience

Essential

• Experience of working in Primary Care
• Experience of working in Reception

Desirable

• Experience of EMIS or equivalent clinical system

Qualifications

Essential

• GCSE Grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cheviot Road Surgery

Address

Shirley Avenue Surgery

1 Shirley Avenue

Southampton

Hampshire

SO15 5RP

United Kingdom

Employer's website

https://www.cheviotroadsurgery.nhs.uk/ (Opens in a new tab)