Job description

Job responsibilities

Assisting Nursing staff with processing of patients property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody

Organise and book departmental clinics on the PAS system ensuring that all necessary documentation is available and all patient information is correct and amending where needed.

Contacting clinic patients ahead of appointments to ensure they are aware of when and where to come and attach notes to PAS regarding this.

Cash up clinics where required.

Greet patients and arrive them on PAS system, answering any queries they may have and dealing with any general problems they may have during their visit completing EC attendance forms on EPR for FSDEC clinic patients and discharging from EPR when appointment complete.

Arranging ambulance transportation where authorised and if patient does not have own transport or relative support.

Ordering and maintaining ward stationery and supplies through Integra and NHS supply chain

Completion of routine maintenance requests for forwarding to Estates Department

Receiving telephone calls, taking and relaying messages and referring calls as appropriate.

Answering patients and relatives general enquiries and assisting them with any problems throughout their stay.

Liaising with other Hospitals and Departments, Social Services, GP Surgeries and Home Help Services and close working liaison with the Directorate of Medicine and Emergency Care.

Photocopying of paperwork as required and scanning as per policy guidelines

To provide cover remote or on ward for annual leave and sickness leave on any of the medical Wards as directed including weekend and evening cover.

Ensuring all mandatory training is up to date and all Trust policies are adhered to

Any other duties as directed by Line Manager, Senior Nurse and management team Medicine, Emergency Department & Critical Care Division

Collection of Ethnic and Religious Data and inputting information onto PAS System

Acting as Stage One Officer to determine overseas patients liability for treatment charges and informing the Overseas Officer

Delivery of post, diagnostic and prescriptions Forms to departments and collection of drugs from Pharmacy as appropriate

Person Specification

Qualifications

Essential

• Educated to GCSE level including English or equivalent qualification/experience

Knowledge

Essential

• General knowledge of administration and management of electronic diary
• Knowledge of maintaining patient confidentiality at all times

Skills

Essential

• Computer literate including ability to use Microsoft packages such as Excel
• Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
• Ability to work on own initiative and to work within a team
• Excellent communication skills - written and verbal

Experience

Essential

• Previous administrative experience (preferably NHS background but not essential)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Medway NHS Foundation Trust

Address

Medway Maritime Hospital

Windmill Road

Gillingham

ME7 5NY

United Kingdom

Employer's website

https://www.medway.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Data Analysis & Reporting

• Collect, collate, and validate operational and performance data from multiple sources.
• Analyse data trends to identify risks, opportunities, and areas for improvement.
• Produce timely and accurate reports, dashboards, and visualisations for management.
• Support strategic and operational decision-making through data insights.

Performance Monitoring

• Track and report on key performance indicators (KPIs) aligned with organisational objectives.
• Supports site KPIs by providing accurate and timely performance data, analysing trends to identify operational risks and opportunities, and delivering actionable insights that enable teams to meet Home Office, efficiency, and quality targets.
• Identify deviations from performance targets and recommend corrective actions.
• Support operational teams in using performance data to improve efficiency and service delivery.

Governance & Compliance

• Ensure data integrity and compliance with GDPR, Caldicott principles, and internal policies.
• Support internal audits, inspections, and performance reviews.
• Maintain accurate records and documentation of analyses, reports, and findings.

Stakeholder Engagement

• Collaborate with operational staff and management to understand data requirements.
• Communicate insights and recommendations clearly to technical and non-technical stakeholders.
• Act as a point of contact for queries regarding performance data and reporting.

IT Support

• Provide guidance and basic training to staff on IT systems
• Assist staff with new system implementations and upgrades.
• Maintain IT equipment inventories, asset registers, and associated records, ensuring they are regularly reviewed, updated, and verified through routine audits to support ongoing compliance.
• Monitor and report security incidents or potential breaches.
• Support the management team in ensuring site delivery remains compliant with cybersecurity standards, GDPR requirements, and local information governance policies through consistent adherence to established procedures and controls.
• Maintain operational systems such as SONAR and other site relevant IT platforms, ensuring smooth workflow and managing any technical issues from initial identification through to resolution, including escalation to the appropriate IT providers or support teams.
• Work collaboratively with operational teams to identify, prioritise, and resolve IT issues impacting clinical and non-clinical service delivery.

General Responsibilities

• Promote DrPA Secures CARE ethos in all duties.
• Maintain professionalism, integrity, and confidentiality at all times.
• Support equality, diversity, and inclusion in all work activities.
• Take responsibility for personal development and wellbeing.
• Work flexibly to meet organisational needs, including occasional evenings or weekends.

Person Specification

Experience

Essential

• Experience in data collection, analysis, and reporting.
• Strong analytical and problem-solving skills.
• Competent in Microsoft Excel, Power BI, or other data analysis tools.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively in a fast-paced environment.
• High level of discretion and professionalism when handling sensitive data.
• Commitment to DrPA Secures values and ethos.

Desirable

• Experience in secure, operational, or public sector environments.
• Knowledge of performance management frameworks and KPIs.
• Familiarity with operational audits, compliance, and service improvement initiatives.
• Experience in database management or reporting software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

DoctorPA Secure LTD

Address

Oakhill Secure Training Centre

Chalgrove Fld, Oakhill

Milton Keynes

MK5 6FU

United Kingdom

Employer's website

https://www.drpasecure.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provides general medical services to patients, including conducting face-to-face and telephone consultations; diagnosing and managing acute and chronic conditions; prescribing medications; reviewing test results; maintaining accurate clinical records; making referrals to secondary care and community services; undertaking home visits where required; and working in accordance with NHS, GMC, practice policies, and clinical governance requirements to ensure safe, effective patient care.

Person Specification

Experience

Essential

• N/A

Desirable

• N/A

N/A

Essential

• N/A

Desirable

• N/A

Qualifications

Essential

• N/A

Desirable

• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Glenfield Surgery

Address

Groby Surgery

26 Rookery Lane

Groby

Leicester

Leicestershire

LE6 0GL

United Kingdom

Employer's website

https://theglenfieldsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The role of HCA involves:

• Phlebotomy
• ECG recording
• Performing routine and opportunistic BP checks, height, weight, BMI & urinalysis
• Undertake NHS Healthchecks
• Basic wound management including dressings and removal of stitches and clips.
• Provide adult vaccinations including influenza, covid, shingles and pneumococcal.
• support practice nurses in providing services for patients with long term conditions including diabetes and foot checks, CVD, mental Health and Learning Disability Health Checks.
• Support the practice nurse with health promotion programmes with the opportunity to be involved in group consultations.
• Stock ordering.

The role will include home visits.

A more experienced HCA will also be involved with:

• Doppler assessment.
• Chronic wound management including leg ulcers
• INR Star monitoring
• Spirometry

Person Specification

Qualifications

Essential

• GCSE in Maths and English
• Basic training in Healthcare including phlebotomy and basic dressings, vaccinations and long term condition's management.

Desirable

• NVQ Level 2/3 in Healthcare.

Experience

Essential

• Experience in a primary care setting.
• Experience of NHS Health checks.
• Trained in phlebotomy.
• Ability to read and record essential readings such as BP, weight and height.
• Experience and ability to dress basic wounds and remove stitches and clips.
• Experience of Chronic wound management.
• Access to a car for home visits.

Desirable

• Experience in general practice
• Trained in INR Star.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Asplands Medical Centre

Address

Asplands Close

Woburn Sands

Milton Keynes

MK17 8QP

United Kingdom

Employer's website

https://www.asplandsmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Education & professional Qualifications

Essential

• FRCR or equivalent
• Full GMC registration with licence to practise
• Postgraduate degree
• CCST/CCT or equivalent in radiology and on the specialist register, or within 6 months of CCT date at the time of interview, or evidence of working towards specialist registration via the Portfolio Pathway (formerly CESR)
• Experience and higher training in neuroradiology (Fellowship or equivalent)

Experience

Essential

• Knowledge and participation in clinical audit
• Understanding of Clinical Governance
• Experience on providing high quality training and education to undergraduates and postgraduates

Skills and aptitudes

Essential

• Ability to communicate effectively with staff, patients and relatives
• Evidence of leadership and management experience
• Excellent interpersonal and organisational skills
• Experience of service development and quality improvement initiatives
• Ability to work in a pressurised environment

Personal Qualities & attributes

Essential

• Excellent communication skills, both oral and written, and an ability to relate to staff and patients
• Knowledge of resource management issues
• Computer literate
• Willingness to work flexibly as part of a team

Others

Desirable

• Demonstrable ability to meet Trust's shared commitments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Cross-Site

Pond Street

London

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Education and professional qualifications

Essential

• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent

Desirable

• Diploma level qualification or equivalent experience . RSA 2 or RSA 3 word processing/typing or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development

Experience

Essential

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Experience of managing and prioritising own workload and working to deadlines
• Experience of dealing with non-routine and complex problems

Desirable

• Previous administrative and organisational experience

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Skills and aptitudes

Essential

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patien
• Understanding patient confidentiality
• Knowledge of Cerner

Desirable

• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases

Personal qualities and attributes

Essential

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude

Others

Essential

• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision
• Reliability - good time keeping

Desirable

• Ability to work flexibly to accommodate peaks and troughs of activity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond Street

London

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of this role, including key responsibilities, required qualifications, essential skills, and expected duties.

Person Specification

Qualifications

Essential

• GMC registration with licence to practise
• RCUK ALS certification
• MRCP Part 1

Desirable

• MRCP Part 2 & PACES
• Additional postgraduate qualification

Experience

Essential

• Minimum 4 years' NHS experience
• Completion of Core Internal Medicine Training (or equivalent)
• Experience in acute internal medicine

Desirable

• Experience working at IMT3/ST3 level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Yeovil District Hospital

Higher Kingston

Yeovil

Somerset

BA21 4AT

United Kingdom

Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder is responsible for delivering a wide range of administrative and clerical duties to support the multidisciplinary team within the practice. This includes processing clinical data, managing patient records, handling communications and correspondence, supporting referral pathways, and undertaking general administrative tasks. The role requires accuracy, confidentiality, excellent communication skills, and the ability to work flexibly within a busy primary care environment.

• Maintenance of patient registration details including: new patients; babies; moving out of practice area; deaths.
• Updating patient records with appropriate up to date information, including: scanning of documents; reading and coding medical mail; processing returned mail; updating childhood immunisations.
• Management and summarising of incoming patient records.
• Maintaining registers of patients with chronic illnesses. Ensuring patients are appropriately monitored by organising attendance at chronic disease clinics, or appointments with clinicians.
• Providing administrative support responding to patient emails and queries.
• Adhere to Health and Safety procedures as set out by the Practice.
• Undertake any other reasonable miscellaneous duties as requested by the Practice Manager or Doctors.
• Maintain strict confidentiality at all times in accordance with GDPR, practice policies, and information governance requirements.
• Handle sensitive information appropriately and only share information with authorised personnel.

Person Specification

Experience

Essential

• Experience of working withing Primary Care

Desirable

• Experience of working within a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birchgrove Surgery

Address

Birchgrove Surgery

Caerphilly Road

Cardiff

CF14 4QJ

United Kingdom

Employer's website

https://www.birchgrovesurgery.wales.nhs.uk/homepage (Opens in a new tab)

Job description

Job responsibilities

Healthcare Assistant (HCA) Job Description

Reports To

Practice Nurse Lead

Accountable To

Practice Manager / GP Partners

Hours

Part time, around 25, as agreed with successful candidate

Salary

Competitive

Location

Church View Surgery, PL9 9BW

Job Purpose

To work as part of the primary healthcare team, supporting the Practice Nurses and GPs in delivering high-quality patient care. The Healthcare Assistant will undertake a range of clinical and administrative duties to assist in the efficient delivery of services to patients.

Key Responsibilities

Clinical Duties

The Healthcare Assistant will undertake duties appropriate to their training, competence and practice protocols, including:

• Measuring and recording blood pressure.
• Venepuncture (taking blood samples).
• Performing ECGs.
• NHS Health Checks.
• Height, weight and BMI measurements.
• Urinalysis and preparation of specimens for investigation.
• Basic wound care and dressing changes as directed.
• Removal of sutures and clips where trained and competent.
• New patient health checks.
• Smoking cessation support and lifestyle advice.
• Monitoring patients with long-term conditions under the direction of a registered clinician.
• Administering vaccinations where appropriately trained and authorised.
• Recording clinical information accurately within the clinical system.
• Chaperoning patients during consultations and examinations.
• Infection prevention and control duties.

Patient Care

• Treat patients with dignity, respect and compassion.
• Promote patient independence and wellbeing.
• Provide health promotion information and signposting to relevant services.
• Respond appropriately to patient concerns and escalate when required.
• Maintain patient confidentiality at all times in accordance with GDPR and NHS requirements.

Administrative Duties

• Ensure accurate completion of clinical records.
• Manage stock levels within treatment rooms.
• Order clinical supplies as required.
• Prepare and maintain clinical rooms and equipment.
• Participate in recall and screening programmes.
• Support the practice with audit and quality improvement activities.

Communication

• Communicate effectively with patients, carers, colleagues and external organisations.
• Work collaboratively with the wider multidisciplinary team.
• Escalate safeguarding concerns in accordance with practice policy.

Safeguarding

• Be aware of safeguarding responsibilities relating to children and vulnerable adults.
• Report concerns promptly through the appropriate channels.
• Participate in safeguarding training as required.

Professional Responsibilities

• Work within the limits of competence at all times.
• Maintain mandatory training requirements.
• Participate in supervision, appraisal and personal development.
• Adhere to practice policies, procedures and protocols.
• Maintain registration of competencies where applicable.

Health & Safety

• Comply with Health and Safety legislation and practice policies.
• Follow infection prevention and control procedures.
• Report incidents, accidents and near misses promptly.

Person Specification

Essential Criteria

Qualifications

• Educated to GCSE level (or equivalent) including English and Maths.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing professional development.

Experience

• Experience working in a healthcare or care setting.
• Experience dealing with members of the public.
• Experience maintaining confidential records.

Knowledge

• Understanding of patient confidentiality.
• Understanding of infection prevention and control.
• Awareness of safeguarding responsibilities.
• Knowledge of basic clinical observations.

Skills and Abilities

• Excellent communication and interpersonal skills.
• Ability to work as part of a multidisciplinary team.
• Good organisational skills.
• Ability to prioritise workload effectively.
• Basic IT skills and experience using electronic systems.
• Ability to demonstrate empathy and compassion.

Personal Attributes

• Professional and reliable.
• Flexible and adaptable.
• Caring and patient-focused.
• Willingness to learn and develop.
• Positive and proactive attitude.

Desirable Criteria

Qualifications

• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, health checks or wound care.

Experience

• Experience working in General Practice.
• Experience using EMIS Web, SystmOne or other GP clinical systems.
• Experience conducting NHS Health Checks.
• Experience supporting patients with long-term conditions.

Knowledge

• Understanding of Quality and Outcomes Framework (QOF).
• Knowledge of NHS primary care services.
• Awareness of CQC requirements and standards.

Key Competencies

The postholder will demonstrate:

• Patient-centred care.
• Effective communication.
• Teamwork and collaboration.
• Professionalism and integrity.
• Attention to detail.
• Commitment to continuous improvement.
• Respect for equality, diversity and inclusion.

This job description is intended as a guide to the main responsibilities of the role and is not an exhaustive list of duties. Responsibilities may change in line with service requirements and the needs of the practice.

Person Specification

Personal Attributes

Essential

• Caring, compassionate and patient-focused approach.
• Professional, reliable and trustworthy.
• Positive and proactive attitude.
• Flexible and adaptable to the needs of the service.
• Commitment to high standards of patient care.
• Commitment to equality, diversity and inclusion.
• Willingness to undertake further training and development.

Desirable

• Enthusiasm for working within Primary Care.
• Interest in preventative healthcare and health promotion.
• Ability to contribute positively to service development.

Qualifications

Essential

• Essential
• GCSE grade C/4 or above (or equivalent) in English and Mathematics.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing learning and professional development.

Desirable

• Desirable
• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, NHS Health Checks, wound care or immunisations.

Other Criteria

Essential

• Ability to meet the travel requirements of the role.
• Willingness to undertake mandatory training.
• Satisfactory Disclosure and Barring Service (DBS) check.

Desirable

• Availability to provide flexibility during periods of increased service demand.

Knowledge and Skills

Essential

• Essential
• Understanding of patient confidentiality and data protection requirements.
• Understanding of infection prevention and control principles.
• Awareness of safeguarding responsibilities relating to children and vulnerable adults.
• Basic understanding of clinical observations and health promotion.
• Understanding of the importance of person-centred care.
• Excellent communication and interpersonal skills.
• Ability to build rapport with patients from diverse backgrounds.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to organise and prioritise workload effectively.
• Ability to work independently within agreed competencies.
• Good IT skills and confidence using electronic clinical systems.
• Accurate record-keeping and attention to detail.
• Ability to maintain professionalism and confidentiality at all times.

Desirable

• Knowledge of NHS primary care services.
• Understanding of Quality and Outcomes Framework (QOF).
• Awareness of Care Quality Commission (CQC) standards and requirements.
• Understanding of health inequalities and population health management.
• Experience using SystmOne.
• Ability to support audits and quality improvement initiatives.
• Ability to undertake patient recalls and administrative processes related to clinical care.

Experience

Essential

• Essential
• Experience working in a healthcare, care or customer-facing environment.
• Experience working directly with patients, service users or members of the public.
• Experience maintaining accurate and confidential records.
• Experience working as part of a team.

Desirable

• Desirable
• Previous experience working in General Practice or Primary Care.
• Experience undertaking phlebotomy.
• Experience performing ECGs and NHS Health Checks.
• Experience supporting patients with long-term conditions.
• Experience using GP clinical systems such as SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Church View Surgery

Address

30 Holland Road

Plymstock

Plymouth

Devon

PL9 9BW

United Kingdom

Employer's website

https://www.church-view-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for delivering high quality patient services, thinking outside the box, managing a small team of individuals and you are able to de-escalate conflict and manage stressful situations whilst supporting along with the team to deliver high quality customer service.

If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge, we welcome an application for you to join our growing team of likeminded people.

If you are looking for a rewarding opportunity where you can lead, innovate, and make a meaningful difference to both patients and colleagues, we want to hear from you. Apply now and take the next step in your leadership journey with Modality Partnership.

Pre-employment Requirements

• Vaccinations: Vaccination status will be reviewed for risk management purposes. Some vaccinations are mandatory where applicable.
• Right to Work: Proof of UK working eligibility required at interview stage. Sponsorship is not available for this role.
• References: Two references required prior to employment, including your current or most recent employer.
• Employment History: Any employment gaps of 6 weeks or more must be explained.

Person Specification

Knowledge

Essential

• Customer service principles and practices
• Basic medical terminology
• Reception protocols
• Basic telephone call management, including taking and transferring calls
• MS Word, Outlook, Excel, and other relevant software packages

Desirable

• Knowledge of / experience from within NHS/General Practice
• Previous call-handling experience
• Basic HR knowledge
• NHS systems

Skills

Essential

• Customer service orientation
• Excellent listening, communication, and interpersonal skills
• Problem-analysis and problem-solving
• Administrative and organisational skills
• Ability to follow policies, practices, and protocols
• Stress tolerance
• Ability to handle patients (both on the telephone and in person) who may be angry, upset, or distressed
• Computer-literate and adaptable in using different software

Personal Qualities

Essential

• Confident and welcoming demeanour
• Professional approach to work
• Good telephone manner
• Strong team player
• Smart appearance
• Exercises tact and discretion at all times
• Demonstrates initiative to handle any unforeseen events during a shift.
• Demonstrates flexibility towards new working practices and towards working hours

Qualifications

Essential

• NVQ Level 2 or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Smethwick Medical Centre

Regent Street

Smethwick

B66 3BQ

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualifications

Essential

• BTEC Diploma/Level 3 Diploma in Leadership and Management OR equivalent (i.e. NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 5 in Leadership and Management within an agreed timescale
• IT Qualification (i.e. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9)

Experience

Essential

• Implementing and maintaining systems and processes within an administration team
• Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
• Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information
• Co-ordinating meetings and associated duties
• Extracting data and report preparation
• Participation in service and quality improvement initiatives
• Advanced typing skills and inputting data accurately and efficiency

Knowledge

Essential

• Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines
• A sound understanding of quality improvement initiatives
• Organising and completing demands and workloads meeting deadlines using delegation where necessary
• Problem solving for an area of work or developing alternative or additional procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Chester Le Street Health Centre

Newcastle Road

Chester le Street

DH3 3UR

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Full GMC Registration and licence to practice
• Up to date Enhanced DBS Certificate (we will apply for one for you if you aren't a member of the DBS Update Service)
• Understanding of clinical risk management and clinical governance
• Ability to take independent clinical decisions when necessary and to seek further advice from colleagues as appropriate
• Ability to manage own time and workload in line with SLA
• Excellent interpersonal skills ability to communicate sensitively
• Demonstrate skills in written and spoken English adequate to enable effective communication
• Competent in the use of IT systems and Clinical Systems including EMIS

What's on offer?

• £108,664.00-£130,398.00per annum (pro rata)
• Permanent & fixed term contract salaried set shifts
• 29 days annual leave pro rata - previous NHS Service will be taken into account
• NHS pension, car fleet & home electronics schemes
• Cycle to work scheme
• Eligible to apply for blue light card
• Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.

Person Specification

Qualifications

Essential

• Full GMC Registration and licence to practice
• Up to date Enhanced DBS Certificate (we will apply for one for you if you aren't a member of the DBS Update Service)
• Understanding of clinical risk management and clinical governance
• Ability to take independent clinical decisions when necessary and to seek further advice from colleagues as appropriate
• Ability to manage own time and workload in line with SLA
• Excellent interpersonal skills ability to communicate sensitively
• Demonstrate skills in written and spoken English adequate to enable effective communication
• Competent in the use of IT systems and clinical systems including EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care 24

Address

Alder Hey Hospital

Eaton Road

Liverpool

Merseyside

L12 2AP

United Kingdom

Employer's website

https://primarycare24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will:

• Work two same-day urgent access sessions per week.
• Deliver a dedicated same-day list of clinically urgent presentations.
• Undertake 30 minutes of same-day home visits during each working day.
• Provide consultations through a mix of face-to-face, telephone and video appointments, as appropriate.
• Support the duty doctor and, where required, cover the duty doctor role during periods such as colleague annual leave.
• Manage acute and undifferentiated presentations decisively and safely.
• Prioritise clinical risk in a busy duty setting.
• Work within the practice's clinical systems, including SystmOne and Anima total triage.

Person Specification

Qualifications

Essential

• Full GMC registration with a licence to practise.
• Inclusion on the NHS England Medical Performers List.

Experience

Essential

• Confidence in the autonomous management of undifferentiated same-day presentations.
• The ability to work at pace and prioritise clinical risk in a duty setting.
• Eligibility under the GP Reimbursement Scheme. You must not have been employed as a salaried GP at this practice in the previous 12 months. Previous locum work with us does not affect eligibility.
• Willingness to undertake home visits within the practice area.
• Familiarity with, or willingness to learn, SystmOne and total triage working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Manor Field Surgery

Address

Maltby Services Centre

Braithwell Road, Maltby

Rotherham

S66 8JE

United Kingdom

Employer's website

https://www.manorfieldsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Salaried GP at Yalding Surgery, you will play an integral role in delivering safe, high-quality, patient-centred care to our practice population. Your responsibilities will include:

• Providing comprehensive medical care through face-to-face, telephone and online consultations.
• Assessing, diagnosing and managing acute and long-term conditions, referring patients appropriately in line with local and national guidance.
• Prescribing safely and cost-effectively in accordance with NHS, NICE and local prescribing policies.
• Undertaking home visits when clinically appropriate.
• Managing clinical correspondence, referrals, pathology results and associated administration in a timely manner.
• Maintaining accurate, contemporaneous clinical records using EMIS Web.
• Working collaboratively with GPs, nurses, pharmacists, paramedics and the wider multidisciplinary team to deliver coordinated patient care.
• Participating in the shared duty doctor rota and contributing fairly to the clinical workload.
• Supporting quality improvement, clinical governance, audit and QOF activities where appropriate.
• Contributing to practice meetings, service development and the continued success of the practice and Primary Care Network.
• Maintaining professional registration, appraisal, revalidation and continuing professional development in line with GMC requirements.
• Working in accordance with practice policies, safeguarding responsibilities and current legislation.

Person Specification

Qualifications

Essential

• GMC registration with licence to practise
• Inclusion on the NHS England Performers List
• MRCGP (or equivalent)
• Experience working in UK General Practice
• Excellent communication and team-working skills

Desirable

• Interest in teaching or training
• Women's health

Experience

Essential

• You will need experience in working in a GP setting.

Desirable

• An interest in Women's Health would be advantageous

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Yalding Surgery

Address

Benover Road

Yalding

Maidstone

Kent

ME18 6ES

United Kingdom

Employer's website

https://www.yaldingdoctors.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.

Provide comprehensive secretarial/PA support to consultants and clinical teams within the Childrens Hospital Unit.

To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.

To be responsible for booking and sending out-patient, admission appointment letters and telephoning patients as required.

To schedule outpatients appointments and ensure clinics are managed effectively.

To attend weekly planning meetings and maintain strong communication links.

Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin and clerical team.

To take overall responsibility for the waiting list and monitor the quality of patient pathways using Trust IT system.

Person Specification

Knowledge, Training & Experience

Essential

• X3 GCSE's or equivalent.
• Good standard of English, both written, spoken and grammar.
• Administrative medical specialty knowledge, gained by education or relevant experience.
• Experience of planning and organising own workload.
• Experience of working across multi-disciplinary teams.
• Understanding of confidentiality and the importance of maintaining confidentiality for patients.
• Understand the need for confidentiality and data protection.
• Achieving targets associated with work.
• Focused
• Self-motivated
• Professional

Desirable

• Previous experience of working in an NHS office environment

Skills

Essential

• Adaptable and approachable
• Good Time management.
• Happy to provide cross cover
• Works well with other people.
• Happy to use own initiative
• Meticulous.
• Has excellent attention to detail.
• Accurate.
• Eager/willing to learn.
• Self-motivated
• Ability to work to tight timelines.

Communication & Relationship Skills

Essential

• Adaptable and approachable
• Happy to provide cross cover
• Works well with other people
• Good communication and interpersonal skills.
• Must have experience of working 1-1 with a named consultant

Planning & Organisational Skills

Essential

• Management of own office environment and workload
• Ability to prioritise workload
• Ability to work well in a team and on own initiative.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal National Orthopaedic Hospital NHS Trust

Address

Royal National Orthopaedic Hospital

Stanmore

HA7 4LP

United Kingdom

Employer's website

https://www.rnoh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The purpose of this role is to provide an efficient and high standard of clerical service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of unit databases.

RESPONSIBILITIES

1. Act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries, including those relating to admission, discharge, visiting times, claiming expenses, accommodation, insurance and parking.

2. Assist patients who may wish to claim expenses.

3. Book and track medical records. Maintaining an organised and up-to-date filing system of notes using the ward trolley, ensuring that all medical records are in order before leaving the ward.

4. Liaise with other departments/hospitals to obtain medical records images and results for authorised users. File reports in the medical record.

5. Undertake other admin duties including managing post, filing, photocopying and ordering or stationary to ensure the smooth running of the ward.

6. Ensure all patient records are correct. Collect personal and confidential information from patients or relatives in order to complete the admissions process including assignment to correct consultant; and ensure patient admissions, discharges and transfers are recorded in a timely manner on the patient administration system. Ensure adherence with the Data Protection Act and Trust procedures in respect of confidentiality and the patient record.

7. Ensure that information on overseas patients is entered accurately onto EPR and communicated to the Overseas team, to ensure appropriate charges are processed.

8. Support the ward staff with arranging discharges, liaising with all necessary teams and coordinating patient transport as appropriate. Ensure that follow-up appointments are booked if required.

9. Monitor that discharge letters are completed before patients leave the ward. Report weekly to duty consultant any that are not done within 24 hours of discharge.

10. Ensure that transport for any discharges is booked at least 24 hours an advance. Be a ward expert for transport booking ensuring that the nursing staff are able to book and check journeys.

11. Undertake surveys/audits as requested by the Ward Manager.

12. Provide cover for other ward clerks during periods of leave and absence.

13. To participate in the induction and training of new members of staff within the team

14. Liaise closely with the coordinator of each shift with regards to admissions and discharges.

15. Liaise with other departments in relation to inpatient appointment bookings and follow ups.

16. Liaising with the coders to ensure all coding of discharged patients is completed.

17. Distribute and direct mail as required.

Person Specification

Essential criteria

Essential

• GCSE or Equivalent in Maths and English
• Experience in telephone in a professional setting
• Experience dealing with public in a professional setting
• Good level of IT (Microsoft)

Desirable

• Working in healthcare
• Admin experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)