Job description

Job responsibilities

Please refer to the Job Description document for more information on what the role of Speciality Doctor entails.

Person Specification

Experience

Essential

• Minimum 2 years experience of Palliative Care
• Possesses range of clinical knowledge, skills & information technology expertise.
• Concerned to maintain & develop this knowledge.
• Displays sound professional judgement
• Sees patients within a holistic context
• Able to manage general medical on call needs of palliative care patients

Desirable

• Hospice experience

Qualifications

Essential

• MBBS or equivalent.
• Full GMC registration.
• Completion of Foundation competencies.

Desirable

• Completion of ST1/CT1 and ST2/CT2 or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Pilgrims Hospices in East Kent

Address

Pilgrims Hospice

Hythe Road

Willesborough

Ashford

Kent

TN24 0NE

United Kingdom

Employer's website

https://www.pilgrimshospices.org/jobs (Opens in a new tab)

Job description

Job responsibilities

In proactively managing an allocated reception desk and suite the post-holders role will include

Reception Desk Management

• Meeting and greeting patients in a calm and professional manner and directing patients to the appropriate waiting areas.
• Booking and rescheduling appointments and informing patients of booked, cancelled or rescheduled appointments.
• Liaising with doctors and/or clinicians prior to booking patients appointments and telephone calls.
• Actively manage doctors phone lists to reduce the impact of unnecessary burdens.
• Receiving, making and diverting telephone calls and taking messages.
• Dealing with queries, problems, complaints and registering new patients in accordance with the Practices protocols, policies and procedures.
• Dealing with and responding to requests from doctors and clinicians.
• Co-ordinating administrative procedures, supporting medical examinations and, when required, be a chaperone.
• Dealing confidentially, efficiently and politely with enquiries arising from patients, or from other health professionals in respect of patients, both in person and on the telephone, and in particular enquiries regarding test results.
• Meeting the needs of patients and clinicians.
• Managing and checking patients urine specimen, height, weight and visual acuity and entering the results on the computer.
• Issuing forms and taking payments when applicable.
• Preparing, checking and tidying consultation rooms, treatment rooms and reception areas- including noticeboards and patient information leaflets; ensuring that consultation rooms are equipped and stocked ready for doctors and clinicians to receive patients.
• Ensuring the efficiency of appointment system and monitoring flow of patients into consulting and treatment rooms.
• Ensuring that patients without appointments, but who need 'urgent consultation', are when possible, seen in a logical and non-disruptive manner.
• Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover.
• Advising patients of the relevant charges for non-paid for services, taking payment and issuing receipts.
• Recording home visits on clinical system including all relevant information and where necessary refer to the Duty Doctor.
• Ensuring that requests for prescriptions are actioned in accordance with the Practices policies and procedures.
• Actioning and recording requests for other services including ambulance transportation and interpreters.

Management of Appointment System

• Ensuring total familiarity with the appointment system including regular and incidental variations.
• Booking appointments, single point of access requests and recalls; and ensuring sufficient information is recorded to retrieve medical records.
• Monitoring the effectiveness of the system and report any problems or variations required.

AccuRx Administration

• Filtering incoming online AccuRx requests
• Completing GP responses from the triaging GP
• Completing AccuRx online administration requests
• Liaising with the triaging GP
• Other duties as appropriate for the role

Administration Duties

• Updating the computer with relevant information.
• Updating the self-check in system when required.
• Checking & actioning cancellation line messages.
• Updating White Boards on a daily basis.
• Filing / checking notes / pulling notes when required.
• Sorting post, scanning and attaching documents to patient records.
• At the end of the evening surgery:

a) Checking and locking rooms

b) Securing the building at the end of the day.

c) Ensuring the car park is empty and locking gates.

d) Refilling doctors / nurses / examination rooms

Person Specification

Experience

Essential

• At least 2 years recent experience in a similar role, either paid or unpaid, within either a healthcare, social care, or other patient/customer focused environment.
• Experience of working with IT programs and software such as Microsoft Office, Excel, Word, PowerPoint, Outlook and the internet.
• Evidence of having achieved personal and departmental objectives within the workplace.
• Experience of proactively and effectively managing phone calls/lists and requests from patients.

Desirable

• Experience of working with GP clinical systems such SystmOne, Electronic Prescription Service.
• Experience of handling and dealing with specimens in accordance with Infection Prevention Control policies and procedures.

Additional Requirements

Essential

• Commitment to continuing professional development of self and others.
• Able to maintain the consistent delivery of high-quality services.
• Satisfactory completion of an enhanced check through the Vetting and Barring Service (this will be taken up if offered the post).
• Legal Right to work in the UK
• Hep B/MMR - vaccinated or willing to be vaccinated.
• A commitment to anti-discriminatory practices in employment, training and service delivery.
• An understanding of Health and Safety responsibilities.
• Flexibility in working hours.

Knowledge and Skills

Essential

• Extensive knowledge of IT programs and software such as Microsoft Office, Excel, Word, PowerPoint, Outlook and the internet.
• Able to establish, maintain and develop effective communications across the Practice and with external organisations.
• Excellent ICT skills.
• High level literacy and numeracy skills with a passion for detail and accuracy.
• Discretion in the handling of sensitive and confidential information.
• Excellent interpersonal skills, able to build professional and personal credibility to gain the support of colleagues and external organisations.
• Excellent oral and written communication skills; able to engage effectively with a wide ranges of audiences.
• Excellent time management skills, capable of prioritising and managing competing demands and workloads.

Desirable

• A good level of knowledge and understanding of the primary care sector and the healthcare sector.
• Extensive knowledge of working with GP clinical systems such SystmOne, Electronic Prescription Service.
• A good level of knowledge and understanding in respect of handling and dealing with specimens in accordance with Infection Prevention Control policies and procedures.
• A good level of knowledge and understanding of medical terminology

Personal Attributes

Essential

• Reliable, dependable and maintain confidentiality
• Calm, well organised and methodical
• Demonstrates initiative, flexible, able to prioritise and meet deadlines
• Team worker and team player yet able to work by oneself

Qualifications

Desirable

• At least 5 passes at GCSE Level, or equivalent, and/or a proven level of qualification acquired by experience in a similar role either paid or unpaid.
• An up-to-date Fire Marshal or Fire Warden Training Certificate, or a willingness to undertake such training and maintain such certification.
• An up-to-date Basic Life Support Certificate or a willingness to undertake such training and maintain such certification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Latham House Medical Practice

Address

Sage Cross Street

Melton Mowbray

Leicestershire

LE13 1NX

United Kingdom

Employer's website

https://www.lhmp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Welcome patients, visitors and professionals in a friendly and professional manner.
• Manage appointments and maintain an efficient appointment system.
• Answer telephone calls, respond to enquiries and direct calls appropriately.
• Register new patients and update patient records accurately.
• Process clinical correspondence, electronic tasks and administrative requests.
• Support clinicians and support workers with administrative duties.
• Liaise with prescription, scanning and clinical teams to resolve patient queries.
• Maintain accurate electronic patient records and ensure confidentiality at all times.
• Assist with clinic administration and the day-to-day running of reception.
• Comply with data protection, confidentiality and safeguarding requirements.
• Work collaboratively with colleagues to provide a high-quality service.

Note: The responsibilities of this role will normally include all duties described in this job description and any additional or different duties, which the employer may require from time to time.

Person Specification

Skills & Abilities

Essential

• Excellent customer service and communication skills.
• Strong organisational skills and the ability to prioritise workload.
• Good IT skills, including Microsoft Office and email.
• Ability to remain calm and professional in a busy environment.
• High level of accuracy and attention to detail.
• Compassionate and approachable.
• Reliable and professional.
• Excellent interpersonal skills.
• Good problem-solving skills.
• Committed to equality, diversity and inclusion.

Experience

Essential

• Experience working in a reception, customer service or administrative role.
• Understanding of confidentiality and data protection.

Desirable

• Any of the following would be advantageous, but training will be provided:
• Previous NHS, GP practice or healthcare reception experience.
• Experience using SystmOne.
• Experience supporting vulnerable adults or working within health or social care.
• Knowledge of NHS services and patient pathways.
• Experience working with external agencies and partner organisations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Vulnerable Adult Service

Under One Roof

100-102 Westwick Street

Norwich

Norwich

NR2 4SZ

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Clinical Pharmacist delivering health services.

a. Work as part of a multi-disciplinary team in a patient-facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas, such as HTN and CVD

b. To proactively manage the medication review process within the surgery, taking overall responsibility for ensuring medication reviews are completed in a timely manner, are safe and effective, to include housebound patients and those living in local care and nursing homes

c. Through structured medication reviews, support patients to take their medications to get

the best from them, reduce waste and promote self-care

d. Be a prescriber, or completing training to become a prescriber, and work with and alongside the general practice team

e. To manage patient discharge summaries and hospital letters, ensuring information is accurately transferred and the correct medication prescribed in primary care

f. To complete the CPPE programme (if not already completed)

g. Be responsible for the care management of patients with chronic diseases and undertake clinical medication reviews to proactively manage people with complex polypharmacy, especially the elderly, people in care homes, those with multiple co-morbidities (in particular frailty, COPD and asthma) and people with learning disabilities or autism (through STOMP Stop Over Medication Programme)

h. Provide specialist expertise in the use of medicines whilst helping to address both the public health and social care needs of patients at the organisation and to help in tackling inequalities

i. Provide leadership on person-centered medicines optimisation (including ensuring prescribers in the practice conserve antibiotics in line with local antimicrobial stewardship guidance) and quality improvement, whilst contributing to the Quality and Outcomes Framework and enhanced services

j. Have a leadership role in supporting further integration of general practice with the wider healthcare teams (including community and hospital pharmacy) to help to improve patient outcomes, ensure better access to healthcare and help to manage general practice workload

k. Develop relationships and work closely with other pharmacy professionals across the wider health and social care system

l. Take a central role in the clinical aspects of shared care protocols, clinical research with medicines, liaison with specialist pharmacists (including mental health and reduction of inappropriate antipsychotic use in people with learning difficulties), liaison with community pharmacists, and anticoagulation

m. Be part of a professional clinical network and have access to appropriate clinical supervision. Appropriate clinical supervision means:

n. Each Clinical Pharmacist must receive a minimum of one supervision session per month by a senior clinical pharmacist

o. The Senior Clinical Pharmacist must receive a minimum of one supervision session every three months by a GP clinical supervisor

p. Each Clinical Pharmacist will have access to an assigned GP clinical supervisor for support and development

q. A ratio of one Senior Clinical Pharmacist to no more than five junior Clinical Pharmacists, with appropriate peer support and supervision in place

r. Act as the point of contact for all medicine related matters, establishing positive working relationships

s. Consult patients within defined levels of competence and independently prescribe acute and repeat medication

t. Receive referrals and directed patients from triage services and other clinicians

u. In conjunction with NICE guidance, consult with patients to initiate new medications, to include statins, bisphosphonates and DOACs

v. In conjunction with the Therapeutic Advisory Group (TAG) and commissioning group, monitor Red and expensive drugs

w. Receive and resolve medicines queries from patients and other staff

x. Manage a caseload of complex patients

y. Manage a therapeutic drug monitoring system and the recall of patients taking high risk drugs, i.e., anticoagulants, anticonvulsants and DMARDs, etc.

z. Deliver long term condition clinics and home visits, particularly for patients with complicated medication regimes, and prescribe accordingly

aa. Provide pharmaceutical consultations to patients with long term conditions as an integral part of the multidisciplinary team

bb. Review medications for newly registered patients

cc. Improve patient and carer understanding of confidence in and compliance with their medication

dd. Maintain accurate clinical records in conjunction with extant legislation

ee. Encourage cost-effective prescribing throughout the organization

ff. Work in conjunction with dispensary to source alternatives for out of stock items

gg. Implement and embed a robust repeat prescribing system

hh. Provide advice and answer medication related queries from patients and staff

ii. Organise and oversee the organisations medicines optimisation systems, including the repeat prescribing and medication review systems

jj. Improve the quality and effectiveness of prescribing through clinical audit and education, to improve performance against NICE standards and clinical and prescribing guidance.

kk. Develop yourself and the role through participation in clinical supervision, training and service redesign activities

ll. Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs. Apply infection-control measures within the practice according to local and national guidelines

mm. Provide subject matter expertise on medication monitoring, implementing and embedding a system

nn. Support clinicians with the management of patients suffering from drug and alcohol dependencies

oo. Actively signpost patients to the correct healthcare professional

pp. Manage a caseload of complex patients and potential care institutions and to provide advice for the GP management of more complex patients or areas such as addictive behaviours, severe mental illness or end of life care

qq. Review the latest guidance, ensuring the organisation conforms to NICE, CQC etc.

rr. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

ss. Provide targeted support and proactive reviews for vulnerable, complex patients and those at risk of admission and re-admission to secondary care

tt. Handle prescription queries and requests directly

uu. Provide proactive leadership on medicines and prescribing systems to the organisation, patients and their carers

vv. Support in the delivery of enhanced services and other service requirements on behalf of the organisation

ww. Participate in the management of patient complaints when requested to do so, and participate in the identification of any necessary learning brought about through clinical incidents and near-miss events

xx. Undertake all mandatory training and induction programmes

yy. Contribute to and embrace the spectrum of clinical governance

zz. Attend a formal appraisal with your manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

aaa. Contribute to public health campaigns (e.g., COVID-19 or flu clinics) through advice or direct care

bbb. Maintain a clean, tidy, effective working area at all times

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• 1. An appreciation of the nature of general practice and the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing
• 2. Minimum of two years working as a pharmacist demonstrated within a practice portfolio
• 3. An appreciation of the new NHS landscape, including the relationships between individual practices, PCNs and the commissioners

Desirable

• 1. Experience in managing pharmacy services in primary care
• 2. In-depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare
• 3. Understanding of the mentorship process
• 4. Experience of working autonomously

Qualifications

Essential

• 1. GPC registered pharmacist
• 2. Proof of relevant professional and educational qualifications, coupled with details of any training
• 3. To be enrolled in, or have qualified from, an approved 18-month training pathway or equivalent that equips them to be able to practice and prescribe safely and effectively in a primary care setting (for example, the CPPE clinical pharmacist training pathways)
• 4. Hold or be working towards an GPhC independent prescribing qualification

Desirable

• 1. Working towards faculty membership of the Royal Pharmaceutical Society
• 2. Medicines management qualification
• 3. Minor ailments certification
• 4. MUR and repeat dispensing certification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Market Surgery

Address

26 Norwich Road

Aylsham

Norwich

NR11 6BW

United Kingdom

Employer's website

https://www.themarketsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

Working under the direct supervision of the Practice Nurse Team and strictly in accordance with specific practice guidelines and protocols, the Healthcare Assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

Primary Responsibilities

The Practice Healthcare Assistant level 3 is qualified to deliver the following services to patients.

• Phlebotomy
• Dressings, directed by the practice nurse
• Annual health checks for patients with Chronic Diseases (MOTs)
• NHS health checks
• ECG recording
• Blood pressure checks including 24 hr BP
• Height/weight
• Ear Syringing
• Qrisk assessments
• H-Pylori breath testing
• Administer follow-up B12 injections
• Administer Flu injections to patients 65+ and chronic disease patients
• Perform patient ear checks, ear syringes and hearing tests
• INR & HB INRs
• Handheld spirometry
• Daily clinical and administrative duties include:
• Chaperoning duties as requested
• Accurate records of observations and examination documented in the clinical record
• Preparation of samples to be sent to the lab
• Treatment room checks to include fridge temperature.
• Equipment re-stocking and stock rotation
• Infection prevention and control when preparing and maintaining
• environments and equipment before, during and after patient care and assisting
• GPs during the performance of minor operations
• Helping to raise awareness and promote health and well-being
• QOF (Quality Outcomes Framework). Assisting with the collection and
• collation of data on needs related to health and well-being.

Secondary Responsibilities

In addition to the primary responsibilities, the Health Care Assistant may be requested to:

Partake in audits as directed by the audit lead.

There may be, on occasion, a requirement to carry out other tasks and ad hoc duties as instructed by the lead nurse, practice manager or partners.

Adhere to clinical and non-clinical protocols & guidelines:

Generic Responsibilities

All staff at Pinfold Medical Practice have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I create an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being, and safety. You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and always maintain confidentiality. It is essential if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice, all personnel are to complete a practice induction programme. Reception recruitment and induction training is managed by the reception manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as well as participating in the practice training programme. Reception training is overseen by the reception manager and delegated to the senior receptionists to organise into the staff rota. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Pinfold Medical Practice must adhere to the information contained within practice policies and regional directives, ensuring protocols are always adhered to. Staff will be given detailed information during the induction process regarding policy and procedure included in the staff induction pack, employee handbook, reception training manual and Clarity Team Net.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they always remain vigilant and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Pinfold Medical Practice, staff are required to dress appropriately for their role. Reception staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Current relevant healthcare role or transferable care experience, IT competency, accuracy/ attention to detail

Desirable

• Relevant certificates (e.g. care training, clinical skills, training attendance), Care Certificate, NVQ Level 2 or 3 (Health & Social Care or equivalent)

Experience

Essential

• Experience of working within a nursing team
• Experience of dealing with vulnerable patients

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pinfold Medical Practice

Address

Pinfold Gate

Loughborough

Leicestershire

LE11 1DQ

United Kingdom

Employer's website

https://www.pinfoldmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are seeking an experienced, motivated and patient-focused Superintendent Pharmacist to lead the safe, effective and compliant operation of our well-established community pharmacy in Broughton, Flintshire, just seven miles from Chester.

Dispensing approximately 16,000 prescription items each month, our pharmacy delivers a comprehensive range of NHS Wales services, including the Wales Common Ailments Service (covering uncomplicated urinary tract infections and sore throats) and seasonal influenza vaccinations.

The appointment will be undertaken in accordance with the Pharmacy (Responsible Pharmacists, Superintendent Pharmacists etc.) Order 2022. As Superintendent Pharmacist, you will be responsible for ensuring the safe and effective operation of the pharmacy business and maintaining robust systems of clinical governance, regulatory compliance and professional standards.

Supported by an experienced team of Accredited Checking Technicians, Pharmacy Technicians, dispensary staff and the Pharmacy Manager, you will be able to focus on service development and the continuous delivery of high-quality patient care.

Key Responsibilities

Act as the Superintendent Pharmacist in accordance with all applicable legislation, professional standards and regulatory requirements.

Ensure the pharmacy operates safely, effectively and in full compliance with General Pharmaceutical Council (GPhC) standards, NHS Wales contractual requirements and company policies.

Provide professional leadership, guidance and support to the pharmacy team.

Develop, implement and regularly review Standard Operating Procedures (SOPs) and governance processes.

Lead the development and expansion of enhanced clinical services to meet the needs of the local community.

Work collaboratively with local GP practices, healthcare professionals and other stakeholders to improve patient outcomes.

Maintain and, where appropriate, enhance the pharmacy's profitability through effective operational management, prudent stock control and efficient use of resources, whilst ensuring that patient safety and professional standards remain paramount.

Essential Requirements

Current registration with the General Pharmaceutical Council (GPhC).

Right to work in the United Kingdom.

Satisfactory enhanced Disclosure and Barring Service (DBS) check.

Excellent communication, leadership and organisational skills.

Thorough understanding of community pharmacy governance, legislation and best practice.

Ability to lead and motivate an established multidisciplinary team within a busy community pharmacy.

Desirable

Independent Prescriber (IP) qualification.

Previous experience in a senior leadership, pharmacy management or Superintendent Pharmacist role.

What We Offer

Competitive salary commensurate with experience.

A supportive working environment with an experienced and highly skilled pharmacy team.

The opportunity to lead a well-established, high-performing community pharmacy serving its local community.

Opportunities to develop and expand NHS Wales clinical services.

How to Apply

Please submit your CV together with a covering letter to [email protected] outlining your experience and suitability for the role.

Closing date 19 August 2026

Person Specification

Qualifications

Essential

• MPharm
• Registered Pharmacist with the General Pharmaceutical Council

Desirable

• Independent prescriber

Experience

Essential

• Previous experience working in a community pharmacy setting.
• Good understanding of pharmacy regulations, professional standards, and patient safety requirements.
• Ability to lead, support, and develop a pharmacy team.
• Good organisational and communication skills.
• Commitment to delivering high-quality patient care.

Desirable

• Previous experience in a leadership or Superintendent Pharmacist role.
• Experience of managing pharmacy procedures, audits, and quality improvement activities.
• Experience supporting the development and training of pharmacy staff.
• Experience delivering clinical pharmacy services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Marches Medical Practice

Address

Lanreath Limited

83 Main Road

Broughton

Flintshire

CH4 0NR

United Kingdom

Employer's website

http://www.marchesmedical.wales.nhs.uk/home (Opens in a new tab)

Job description

Job responsibilities

Provide an accurate, confidential and supportive administrative service to patients, clinical teams, carers and internal and external agencies (e.g. Local Authority, Public Health Wales) to provide a safe and efficient service through the sharing of triage information and appropriate support. The office holder will ensure that a comprehensive, high standard specialist administrative and secretarial service is provided to Matron, specialist nursing teams and other professionals.

The office holder will be responsible for steering and guiding the team to handle daily matters to oversee the smooth running of the department and provide support to the service.

The office holder will also be responsible for the co-ordination of the SNGs throughout the Health Board (including. Medical Consultants/External experts from Welsh Government etc). This can also include coordinating coordination across Wales.

Provides high quality, comprehensive specialist administrative and secretarial service to Clinical Services Managers, specialist nursing teams and other professionals.

Coordinate and maintain arrangements to facilitate the work of the Strategic Expert Groups.

Conduct the office's triage and organisational calls to the Health Economy Specialist Service e.g. Infection Prevention.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Experience

Essential

• Experience

Desirable

• Experience

Qualifications

Essential

• Qualifications and or knowledge

Desirable

• Qualifications and or knowledge

Experience

Essential

• Qualifications and or knowledge
• Experience

Desirable

• Qualifications and or knowledge
• Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Ysbyty Glan Clwyd

Rhuddlan road

Bodelwyddan

LL18 5UJ

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: RECEPTION SUPERVISOR

REPORTS TO: PRACTICE MANAGER

Job summary:

You will carry out the duties in the job description, which includes:

Managing the reception team to ensure smooth, professional daily operations.

Main responsibilities include creating staff rotas, training team members, handling customer complaints and serving as the primary point of contact for visitors.

Core Responsibilities include:-

Team Leadership: Supervising, training and mentoring reception staff, appraisals, managing shifts to ensure adequate cover during all business hours.

Leading by Example: Greeting patients and being the first point of escalation for complex queries and complaints.

Operational Oversight: Ensuring the reception area operates efficiently, presenting a professional environment and managing day-to-day administrative tasks.

Liaising with other staff including clinicians to ensure an excellent patient experience.

Compliance: Ensuring reception staff adhere to health and safety regulations, emergency procedures and data protection/confidentiality policies.

Key Skills:- Excellent communication skills, remaining calm under pressure resolving conflicts quickly. Strong multitasking and time-management capabilities.

Experience:- Previous experience in a patient/customer facing role, ideally with prior team leadership and supervisory capabilities. Computer skills are essential and you will need to be able to step in to the reception role if required, answering the telephone, booking appointments, dealing with tasks, referrals, post (incoming and outgoing) and other key duties.

Person Specification

Qualifications

Desirable

• IT Skills

Experience

Essential

• Experience working in a Supervisory role

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crown Medical Practice

Address

Tamworth Health Centre

Upper Gungate

Tamworth

B79 7EA

United Kingdom

Employer's website

https://www.crownpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Core Job Purpose

To provide high-quality, safe and effective clinical care to patients registered with Park Medical Centre.

To work as an autonomous medical practitioner in accordance with General Medical Council (GMC) standards, NHS regulations and practice policies.

To contribute to the delivery of patient-centred services by working collaboratively with the multidisciplinary team and sharing clinical and administrative responsibilities.

• Conduct predominantly face-to-face and occasionally telephone and consultations. This include a duty session involving online triage via Accurx and occasional home visits when required.
• Assess, diagnose and manage a wide range of acute and chronic medical conditions.
• Develop appropriate management plans and deliver evidence-based treatment.
• Promote health education, disease prevention and self-management where appropriate.
• Maintain accurate, contemporaneous and comprehensive clinical records.

• Participate actively in clinical audits, quality improvement initiatives and service development projects.
• Support the practice in meeting Care Quality Commission (CQC) standards and NHS contractual requirements.
• Contribute to clinical governance activities, QOF and local targets, significant event reviews and patient safety initiatives.
• Assist in implementing and monitoring policies, protocols and evidence-based practice.

• Prescribe medications safely, effectively and cost-effectively in line with local and national guidelines.
• Undertake regular medication reviews and support medicines optimisation initiatives.
• Monitor prescribing practices to ensure compliance with NHS and regulatory standards.

• Make timely and appropriate referrals to secondary care, community services, social care and specialist clinics.
• Liaise effectively with external healthcare professionals to ensure continuity of patient care.
• Support integrated working across primary, secondary and community healthcare services.

• Review and action laboratory results, hospital correspondence and other clinical documentation promptly.
• Authorise repeat prescriptions and complete clinical administration within agreed timescales.
• Maintain accurate patient records and coding in accordance with practice policies and information governance requirements.

• Attend and contribute to clinical meetings, multidisciplinary team meetings, practice meetings and governance reviews.
• Work collaboratively with GPs, nurses, pharmacists, healthcare assistants and administrative staff to deliver high-quality patient care.
• Support the training and development of colleagues where appropriate.

• Maintain professional registration, appraisal and revalidation requirements.
• Participate in continuing professional development activities and mandatory training.
• Keep up to date with current clinical guidance, NHS policy and best practice.

Person Specification

Qualifications

Essential

• Qualifications & Registrations
• Essential
• Medical Degree: MBChB, MBBS, or equivalent medical qualification.
• GP Qualification: MRCGP and Certificate of Completion of Training (CCT) in General Practice.
• GMC Registration: Full GMC registration with a current Licence to Practice.
• Performers List: Inclusion on the National Medical Performers List (or eligible for immediate inclusion).
• Indemnity: Evidence of current medical indemnity insurance (e.g., MDU, MPS, MDDUS)

Desirable

• Specialist Diplomas: Additional qualifications such as DRCOG, DFSRH, or DCH.
• Trainer Status: Qualified GP Trainer status.

Experience

Essential

• NHS Experience: Experience of working in a UK NHS General Practice environment.
• Clinical Competence: Broad, up-to-date knowledge of clinical medicine and chronic disease management.
• Prescribing: Evidence of safe, evidence-based, and cost-effective prescribing practices.
• Safeguarding: Clear understanding of adult and child safeguarding procedures.

Desirable

• Special Interests: Possession of a GP with Extended Role (GPwER) capability (e.g., dermatology, minor surgery, joint injections, women's health).
• Audit & QOF: Experience leading clinical audits or managing Quality and Outcomes Framework (QOF) targets.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Park Medical Centre

Address

57 Hawkstone Road

London

SE16 2PE

United Kingdom

Employer's website

https://www.parkmedicalcentresouthwark.co.uk (Opens in a new tab)

Job description

Job responsibilities

Full vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Experience

Essential

• To work within trust clinical guidelines and Royal College of OT and HCPC standards. To have working knowledge of national and local standards and monitor own quality and safety of practice
• Extensive knowledge of Occupational Therapy models of practice and specialist approaches
• Extensive knowledge of legislation affecting clinical practice such as manual handling, housing and SEND
• Knowledge and experience of a wide range of Occupational Therapy therapeutic interventions for children and young people including but not inclusive to manual handling, specialist equipment, 24-hour postural management, fine motor, sensory differences and housing adaptations.
• Knowledge of a wide range of Occupational Therapy assessment tools appropriate to meet a wide range of needs in the paediatric population
• Knowledge and use of evidence-based practice and outcome measures
• Well-developed knowledge and understanding of legislation around SEND
• Knowledge of normal child development and a broad range of paediatric conditions.
• Substantial clinical experience in a range of childrens OT assessment and interventions
• Community based Childrens Occupational Therapy experience
• Experience of working with a paediatric client group
• Evidence of working as an autonomous practitioner
• Developed skills in working with individuals and families with physical and sensory needs

Desirable

• Research skills

Qualifications

Essential

• Degree in Occupational Therapy
• HCPC registration
• Diploma level specialist training or experience
• Good written and verbal communication skills

Desirable

• Post-graduate certified courses specific to childrens needs (e.g. Sensory training; ADOS, 3di etc)
• Membership of professional body (RCOT)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Devon Partnership NHS Trust

Address

Children & Family Health Devon

Unit 1

Capital Court, Bittern Road, Sowton Industrial Estate

EXETER

EX2 7FW

United Kingdom

Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical: The consultant will be expected to develop and expand the existing clinical service for the investigation and management of patients with disorders of immunity, including allergy, immunodeficiency, and other clinical conditions where disordered immune function may play a role. Referrals will be from both primary and secondary care and will be conducted by regular out-patient clinics and by hospital, telephone and written consultations. The consultant will also be expected to work with clinical and laboratory colleagues to maintain and develop the immunopathology service, so that a high-quality, cost-effective service is provided.

Management and Administration: The post holder will be asked to undertake appropriate administrative responsibilities within the department and Trusts as agreed with the Speciality Lead and relevant Chief of Services. The post holder will be expected to cover other colleagues when on annual and study leave.

Training: The consultant will be expected to participate in the training of resident medical staff, nursing staff and biomedical scientists and will be expected to participate in undergraduate and postgraduate educational activities.

Research and Development: The consultant will be expected to participate in research and development and assist in the supervision of projects undertaken by junior medical staff, nursing staff and healthcare scientists.

Supporting Professional Activities: The consultant will be expected to participate in audit and continuing professional development (CPD) and to maintain an adequate CPD portfolio. Reasonable support, both in time and funding, will be available to support this activity. The consultant will also be expected to participate in the Trusts' appraisals scheme for medical staff. This is conducted within directorates and follows national guidelines. The job plan will be agreed at annual appraisal and will include recognition of time for essential clinical governance activity. In the event of an inability to agree the job plan, the matter will be referred to the medical director of the Trust.

The appointee will be provided with appropriate office accommodation; desktop computer, e-mail and internet and have full-time secretarial support. Good library facilities are available at the Postgraduate Medical Centres at FPH, St Peter's and the RSCH and at the University of Surrey.

Person Specification

Qualifications

Essential

• Full GMC Registration
• MRCP or equivalent
• FRCPath or equivalent
• MBBS or equivalent
• Applicants that are UK trained, must ALSO be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview.
• Full and specialist registration (and a licence to practise) with the General Medical Council (GMC) (or eligible for registration within six months of interview)
• Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT

Desirable

• Additional postgraduate qualification such as MSc, MD or PhD
• Trained Educational Supervisor

Experience

Essential

• Relevant and up to date experience in the practice of Allergy and Immunology
• Clinical experience sufficient to take independent responsibility for the clinical care of patients on an out-patient basis
• Experience in multi-disciplinary clinical audit
• Knowledge of principal components and involvement of consultant staff in NHS management
• Experience of teaching and training resident medical, nursing and biomedical scientist staff.
• Experience of research.
• Recent clinical experience and training in specialist drug allergy and challenge/provocation testing
• Able to demonstrate effective leadership skills

Desirable

• Experience of business case preparation
• Specific management training
• Active participation in appropriate professional bodies.
• Intention to develop or continue a research interest
• Evidence of publications

Skills & Knowledge

Essential

• Ability to communicate effectively with clinical, scientific, technical and administrative staff.
• Flexibility and willingness to participate in and contribute to team working and service delivery.
• Ability to travel between sites and other hospitals aligned to BSPS
• Able to evaluate own clinical practice
• Able to demonstrate innovative thinking
• Good written and oral communication skills
• Capacity to motivate, delegate and lead

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ

United Kingdom

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

General

The post holder will be responsible and accountable for the audiological care of patients allocated to them. For every patient contact the post holder will comply with the Trusts Infection Control Procedures to minimise the risk of cross infection with particular reference to the handling, cleaning and disinfection of ear canal impressions, ear moulds and equipment.

To provide excellent service to clients, outlining options in a family-friendly, supportive atmosphere, working empathetically with the client to overcome fears and anxieties about solutions to their communication difficulties.

Diagnostic Audiology

ENT clinics are held at Warwick Hospital and Stratford upon Avon Hospital. The post holder will work autonomously to British Society of Audiology Standards to provide accurate assessments for patients of all ages.

The post holder will be responsible for providing accurate reports to General Practitioners, ENT Consultants and other professionals and advise where appropriate onward referrals and/or further audiological investigations.

Discussing diagnostic results with patients informing them about their hearing loss in an empathetic manner to motivate them to make informed choices about rehabilitation options to assist with their communication difficulties.

Recognise conditions that require medical treatment and refer to medical practitioner as necessary.

Provide instruction to clients to enable them to respond appropriately to routine hearing tests.

Adult Rehabilitation

At clinics held at Warwick Audiology Department and Stratford upon Avon Hospital the post holder will work autonomously and where necessary alone to provide Hearing Assessments, Hearing Aid Fittings, Hearing Aid Reassessments, Follow ups and Hearing Aid Repairs for adult patients.

Hearing Assessments and Reassessments to be conducted using BSA recommended Procedures via programmable audiological testing equipment. Assessments of patients disability and handicap will be assessed using interview and counselling techniques using a variety of questionnaires/formal outcome tools. The post holder must confidently discuss their findings and agree a care plan with the patient. If appropriate impressions of the patients ears can be taken for ear moulds. Appropriate reports and onward referrals must be completed.

The fittings of digital hearing aid devices including RITE systems must be undertaken using appropriate prescription targets, using Real Ear Measurements. Instruction to patients on the use, acclimatisation and hearing strategies to ensure the needs of the patients and abilities are met.

Hearing Aid Follow Ups are essential to provide the patient with the opportunity to discuss challenges faced and experiences gained and identify potential changes to their hearing aids to maximise their hearing experience and should include outcome measures.

A booked Hearing Aid Repair Service is offered at both Warwick Audiology Department and Stratford Hospital. The post holder will be required to work efficiently and effectively under pressure. Where necessary reprogramming hearing aids, impression taking, necessary counselling and hearing aid maintenance will be undertaken. The post holder must use initiative to develop care plans and make decision regarding onward referrals or additional supportive appointments outside the scope of a hearing aid repair.

Undertake assessments/rehabilitation within patients homes and manage the domiciliary service waiting list.

Service Development

Assist in the future development within the Adult Audiology services that enable greater access to services for patients.

Support delegated responsibilities for the services IQIPS preparation and assessments.

Training, Supervision, Research and Professional Development

Provide clinical supervision for students, work experience and colleagues from other disciplines on agreed clinics

To strive to increase knowledge relevant to Audiology and administration in your role.

To participate in appropriate training and development activities as required developing and maintaining competency in your role.

Participate in the personal annual review process and work to achieve agreed set objectives.

Communications and Working Relationships

To recognise the importance of personal contribution to the team and the wider professional network.

To inform and liaise with senior colleagues on all aspects of Audiology and administration related to your role.

To establish a working rapport with other team members and to contribute to team meetings. The post holder is required to work as part of a team. Assigned workloads identify booked appointments, however it is essential to review colleagues workloads and assist when possible to maximise capacity and efficiency.

Ensure departmental and/or national policies and procedures are implemented in your area and to be pro-active in suggesting improvements for the service as a whole.

Having a good understanding of the needs of the hard of hearing and Deaf patients so that clear communication is possible in a friendly and helpful manner always.

At all times, be aware when communicating of the need for confidentiality, privacy and dignity.

Measurable Result Areas

Ensure accurate documentation occurs within patient records.

Completes audit information on time and effectiveness.

Produce reports on Audiometric differential diagnosis.

Ability to interpret audiological results and deliver rehabilitative options to patients and carers.

Ensure British Society of Audiology recommended procedures and protocols are adhered to.

Ability to prioritise workload and organise own/others workload ensuring efficient and effective working is maximised within the team/service.

Participate in promoting innovative practice within the department.

Review, as delegated by senior audiologists, policies and protocols to ensure best and up to date practice is maintained.

Assist in the future development within the Adult Audiology services that enable greater access to services for patients.

Person Specification

Qualifications

Essential

• BSc Audiology / MPPM and BAAT I and II / CAC or CCC (or equivalent)

Desirable

• Training supervisory qualification (clinical educators etc)
• Voluntary Registration in preparation for State Registration
• Membership of BAA / BSA

Experience

Essential

• Experience in hearing assessments, fitting and follow ups
• Relevant and up to date post registration experience
• Working autonomously

Desirable

• Supervisory experience of junior staff
• Experience of AuditBase

Skills

Essential

• Knowledge of standards and advance testing procedures
• Adult rehabilitation expertise
• Knowledge of quality standards and relevant NICE guidelines
• Excellent interpersonal skills
• Proficient IT skills
• Ability to maintain accurate records
• Knowledge of evidence-based practice
• Experience of multi-disciplinary/professional collaborative working
• Excellent communication skills both verbal and written, especially in relation to communication difficulties
• Evidence of continuing professional development
• Report writing skills

Desirable

• Knowledge of various hearing aid technologies
• Have a wide knowledge of networks and referral routes
• Knowledge of audit methods and appreciation of the value of audit to practice improvement

Personal Qualities

Essential

• Able to positively motivate others and work effectively in a team
• Able to communicate to all levels of staff in a diplomatic / confident manner
• Diplomatic and assertive with clinical / administrative problem solving
• Can establish areas for concern and refer these assertively to relevant personnel, ensuring patients receive effective care
• Able to manage own time effectively
• Able to manage and resolve conflict
• Effective planning & organisational skills
• Flexible, positive approach to work
• Willingness to assist colleagues
• Resilient and able to work in an environment that can be emotionally challenging

Other Job Requirements

Essential

• Well presented
• Full driving licence and use of car

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Audiology Department D23916

Warwick Audiology Department, Acorn House, Coventry Road, Warwick, CV34 4RT

Warwick

CV34 4RT

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

The Clinical Systems Dispatcher (CSD) sits at the heart of our Urgent Primary Care service. While clinicians focus on treating patients, this role ensures the service runs efficiently and patients receive the right support at the right time. This role brings together patients, clinicians, drivers and support services to make sure everything works smoothly.

Key Responsibilities

• Coordinating patient appointments and urgent home visits
• Monitoring incoming requests for care and ensuring they are dealt with promptly
• Supporting healthcare professionals by managing appointment schedules
• Keeping patients updated if there are delays
• Responding to phone calls from healthcare partners and support services
• Using computer systems to manage patient information and bookings
• Helping oversee drivers and support staff during overnight shifts
• Identifying and escalating any issues that could affect patient care
• Maintaining accurate records and reports
• Keep patients requiring a home visit updated on expected arrival time of the GP or nurse, escalating to the senior clinician on shift if the patients condition has changed or worsened
• Provide shift handovers including any escalations or issues that have happened during your shift
• Report any incidents
• Follow business continuity plans and escalate to the Director on Call where required

Person Specification

Experience

Essential

• Experience working in an administrative, coordination or scheduling role
• Experience working in a busy environment with multiple priorities
• Experience maintaining accurate records and data systems
• Experience communicating with a range of stakeholders by telephone and email
• Understanding of confidentiality and data protection requirements
• Experience coordinating appointments, bookings or service delivery

Desirable

• Experience of working to performance targets, deadlines or KPIs
• Experience handling incidents, escalation processes or operational issues
• Experience supervising staff, drivers or support teams
• Experience in a healthcare, NHS or urgent care environment

Skills

Essential

• Excellent communication skills (verbal and written)
• Strong organisational and coordination skills
• Ability to prioritise competing demands in a fast-paced environment
• Strong IT skills and confidence using multiple computer systems simultaneously
• Ability to accurately input, maintain and retrieve data
• Customer service and patient-focused communication skills
• Ability to manage complaints, concerns and difficult situations professionally
• Ability to work collaboratively with multidisciplinary teams and partner organisations
• Ability to use initiative and solve problems independently

Other requirements wider responsibilities

Essential

• Ability to work shifts including evenings, nights, weekends and bank holidays
• Ability to attend Nelson House base and other locations as required
• Ability to act as a chaperone when required
• Compliance with confidentiality, information governance and health & safety requirements

Personal Qualities and Attributes

Essential

• Calm and resilient under pressure
• Reliable and dependable
• Friendly, approachable and professional
• Strong attention to detail and accuracy
• Flexible and adaptable to changing demands
• Team player who works collaboratively
• Patient centred and committed to high standards of care
• Able to make decisions confidently within defined procedures
• Positive and proactive approach to work

Qualifications

Essential

• Educated to GCSE standard or equivalent

Desirable

• Fire Warden trained/qualification
• First Aid trained/qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taurus Healthcare Limited

Address

Taurus Healthcare

Nelson House

Whitecross Road

Hereford

Herefordshire

HR4 0DG

United Kingdom

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Description:

• To provide an outpatient occupationally focused community mental health service within their area of responsibility (AOR) of the Department of Community Mental Health (DCMH)/liaison role. This will include leading in the organisation and delivery of high intensity therapeutic interventions, educational, training and mental health promotion regimes in collaboration with the multi-disciplinary mental health team at the DCMH.
• To manage a caseload of complex cases in line with the experience and specialist knowledge held.
• To carry out complex mental health assessments and subsequent reviews for personnel referred to the DCMH.
• To have continued responsibility for an identified case load by reviewing client needs by providing flexible and individualised care packages to meet the mental health needs of military personnel with mental health problems.
• To maintain contemporaneous accurate electronic records and clinical notes of all client contact.
• To provide reports to and maintain liaison with Medical Officers (MOs), General Practitioners and other relevant professional agencies.
• To participate in and provide clinical supervision and caseload management for more junior mental health clinicians.
• To provide supervision for secondary and tertiary clinical interventions.
• To be an integral part of the Multi-Disciplinary Team (MDT) and participate in departmental clinical and business meetings and take the lead in initiatives as directed by the Network or Team Manager.
• To recognise limits of competence and seek clinical supervision and/or advice as appropriate.
• To have an in-depth knowledge of Health Governance (HG) and the ability to lead on specific domains as directed by the HG lead.
• To deliver up to date, evidence-based interventions for mental health problems based on guidance from the National Institute for Clinical Excellence (NICE) and the National Treatment Agency (NTA).

Person Specification

Experience

Essential

• Must have 3 years experience in a Mental Health Role delivering therapy.
• Demonstrable experience of working as a graduate level professional in adult mental health.
• Experience of working in adult community mental health.
• Experience of service and/or line management responsibility.
• Must be in date for Basic Life Support (BLS), Anaphylaxis, Automated External
• Defibrillator (AED) and Infection Prevention and Control (IPC) and be able to provide certification.
• Must hold current, valid personal medical indemnity insurance.
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.

Qualifications

Essential

• Must either:
• 1.Health and Care Professionals Council (HCPC) registration as an occupational therapist or practitioner psychologist or Social Work England Registered Social Worker with Post-graduate training and accreditation in National Institute for Clinical Excellence (NICE) recognised modality for common mental disorders (e.g. Cognitive Behavioural Therapy (CBT), Dynamic Interpersonal Therapy (DIT), Interpersonal Psychotherapy (IPT), Counselling for Depression etc).
• or
• 2.Nursing and Midwifery Council (NMC) Registered Mental Health Nurse with Post-graduate training and accreditation in NICE recognised modality for common mental disorders (e.g. CBT, Dynamic Interpersonal Therapy (DIT), Interpersonal Psychotherapy (IPT), Counselling for Depression etc).
• or
• 3.United Kingdom Council for Psychotherapy (UKCP) or British Association for Counselling and Psychotherapy (BACP) registered psychotherapist with post-graduate training and accreditation in NICE recognised modality for common mental disorders (e.g. CBT, Dynamic Interpersonal Therapy (DIT), Interpersonal Psychotherapy (IPT), Counselling for Depression etc).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honeybeerecruitment.com Ltd. trading as Military Medical Personnel (MMP)

Address

RAF Brize Norton Mental Health Centre

Carterton, Oxfordshire

OX18 3LX

United Kingdom

Employer's website

https://www.militarymedicalpersonnel.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Description:

• To provide an outpatient occupationally focused community mental health service within their area of responsibility (AOR) of the Department of Community Mental Health (DCMH)/liaison role. This will include leading in the organisation and delivery of high intensity therapeutic interventions, educational, training and mental health promotion regimes in collaboration with the multi-disciplinary mental health team at the DCMH.
• To manage a caseload of complex cases in line with the experience and specialist knowledge held.
• To carry out complex mental health assessments and subsequent reviews for personnel referred to the DCMH.
• To have continued responsibility for an identified case load by reviewing client needs by providing flexible and individualised care packages to meet the mental health needs of military personnel with mental health problems.
• To maintain contemporaneous accurate electronic records and clinical notes of all client contact.
• To provide reports to and maintain liaison with Medical Officers (MOs), General Practitioners and other relevant professional agencies.
• To participate in and provide clinical supervision and caseload management for more junior mental health clinicians.
• To provide supervision for secondary and tertiary clinical interventions.
• To be an integral part of the Multi-Disciplinary Team (MDT) and participate in departmental clinical and business meetings and take the lead in initiatives as directed by the Network or Team Manager.
• To recognise limits of competence and seek clinical supervision and/or advice as appropriate.
• To have an in-depth knowledge of Health Governance (HG) and the ability to lead on specific domains as directed by the HG lead.
• To deliver up to date, evidence-based interventions for mental health problems based on guidance from the National Institute for Clinical Excellence (NICE) and the National Treatment Agency (NTA).

Person Specification

Experience

Essential

• Must have 3 years experience in a Mental Health Role delivering therapy.
• Demonstrable experience of working as a graduate level professional in adult mental health.
• Experience of working in adult community mental health.
• Experience of service and/or line management responsibility.
• Must be in date for Basic Life Support (BLS), Anaphylaxis, Automated External
• Defibrillator (AED) and Infection Prevention and Control (IPC) and be able to provide certification.
• Must hold current, valid personal medical indemnity insurance.
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.

Qualifications

Essential

• Must either:
• 1.Health and Care Professionals Council (HCPC) registration as an occupational therapist or practitioner psychologist or Social Work England Registered Social Worker with Post-graduate training and accreditation in National Institute for Clinical Excellence (NICE) recognised modality for common mental disorders (e.g. Cognitive Behavioural Therapy (CBT), Dynamic Interpersonal Therapy (DIT), Interpersonal Psychotherapy (IPT), Counselling for Depression etc).
• or
• 2.Nursing and Midwifery Council (NMC) Registered Mental Health Nurse with Post-graduate training and accreditation in NICE recognised modality for common mental disorders (e.g. CBT, Dynamic Interpersonal Therapy (DIT), Interpersonal Psychotherapy (IPT), Counselling for Depression etc).
• or
• 3.United Kingdom Council for Psychotherapy (UKCP) or British Association for Counselling and Psychotherapy (BACP) registered psychotherapist with post-graduate training and accreditation in NICE recognised modality for common mental disorders (e.g. CBT, Dynamic Interpersonal Therapy (DIT), Interpersonal Psychotherapy (IPT), Counselling for Depression etc).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honeybeerecruitment.com Ltd. trading as Military Medical Personnel (MMP)

Address

Venning Barracks

Donnington, Shropshire

TF2 8JT

United Kingdom

Employer's website

https://www.militarymedicalpersonnel.com/ (Opens in a new tab)