Job description

Job responsibilities

Job Summary:

- To assist patients both face-to-face and on the telephone with booking appointments, requests for information or access to other services provided by the practice.

- To work as an effective member of the reception team ensuring that all day-to-day delegated tasks are administered to agreed timescales.

- To maintain an effective patient recall system for chronic disease management.

- To provide general admin duties as required

Main Duties and Responsibilities:

Reception

- To greet patients and direct them as appropriate, maintaining a high level of professionalism at all times.

- Ensure patients are checked in when arriving for appointments on the appointment system.

- Signpost patients to the correct clinician or service

- Accepting requests for and handing out repeat prescriptions.

- Handing out letters, completed forms etc., accepting the appropriate fee and issuing a receipt.

- Registration of new patients and temporary residents.

- Explaining about surgery procedures.

- Keeping the waiting room clean and tidy.

Telephone

- Receive incoming calls and deal with queries appropriately and professionally.

- Record all messages in the appropriate manner according to the practice policy & workflow.

- Take details of visits in accordance with practice procedure.

- Order ambulances when required.

- Contact & liaise with patients delivering information and messages as instructed by the GP including informing patients of test results.

Computer

- To book appointments or amend when required

- Raise and issue repeat prescriptions in accordance with practice procedures

- Scan hospital letters and other correspondence into the clinical system ensuring that they are attached to the correct patient record.

- To use the choose & book system for patient choice referrals

- Maintain a recall system in accordance with practice procedure for calling in patients for routine review.

- General administrative duties as requested by the practice manager or admin manager

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

• Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks

Person Specification

Experience

Essential

• Experience of customer-facing Role.
• Previous experience of carrying out general admin procedures in a reception, administrative or secretarial environment.

Desirable

• Experience of inputting accurate and timely data.
• Previous experience of working in an NHS office environment.
• Experience in using computer programmes including health care
• Experience of either EMIS or SystmOne computer systems.
• Keyboard skills.
• Excellent telephone manner.
• Experience of working with a minimum of supervision, within
• Ability to work under pressure at times.
• Ability to work as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Abbey Grange Medical Practice

Address

Abbey Medical Centre

Norman Street

Leeds

LS5 3JN

United Kingdom

Employer's website

https://www.abbeygrangemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

LEADERSHIP AND MANAGEMENT TASKS

Demonstrate understanding of, and contribute to, the vision of the PCN Leadership Team

As the lead Nurse you will be expected to provide leadership and mentoring to the Phlebotomists and a Nursing Associate, employed across the PCN.

Demonstrate ability to improve quality within limitations of service.

Review progress and develop clear plans to achieve results within priorities set by others.

Demonstrate ability to motivate self to achieve goals.

Demonstrate understanding of, and conforms to, relevant standards of practice.

Demonstrate ability to identify and resolve risk management issues according to policy/protocol.

Follow professional and organisational policies/procedures relating to performance management.

Lead and mentor a team of differing abilities.

Deal with all employee relations issues for direct reports e.g. disciplinary, grievance, sickness, appraisal.

Reviewing and auditing the service.

Work autonomously with significant discretion and work collaboratively with a wide range of internal and external stakeholders.

OTHER TASKS

To promote the service within GP practices and develop close working relationships with the teams within practices and the Primary Care Network.

To support administrative staff with the auditing of clinics.

To identify any barriers to people accessing services and activities and work with individuals to overcome these.

To monitor clinics within SystmOne & Emis.

To support PCN employees and Practice employed staff with training needs.

Develop good working relationships with the training hub to create and identify learning opportunities.

Protective learning time planning.

Recruitment and training of new team members.

Training/organisation/provision of speakers for PCN events as required.

Create competency packages/policies for wider use.

Support the development and upskilling of team members.

Communicate information and issues as and when required.

Person Specification

Experience

Essential

• A good knowledge of, and experience in, general practice
• An interest in leadership within primary care
• A good working knowledge and interest in new models to strengthen and improve primary care and ideas on how to implement these
• An understanding of the key priorities within the NHS Long Term Plan and Fit for the Future
• An understanding of population health and population health management
• Knowledge of local health issues within own PCN

Desirable

• Experience of management and related processes

Qualifications

Essential

• NMC Registered Nurse

Desirable

• Currently working in a member practice within Woodsley & Holt Park PCN

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodsley & Holt Park PCN

Address

PCN Admin Office

WIRA House & Business Park, West Park, Ring Road

Leeds

West Yorkshire

LS16 6EB

United Kingdom

Employer's website

https://www.woodsleyandholtpark.co.uk/ (Opens in a new tab)