Job description

Job responsibilities

The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Process requests coming through SystmConnect, navigate as necessary

f. Manage prescription requests, ensuring they are processed accurately and efficiently

g. Process new patient registrations

h. Accurately clinically coding data on SystmOne into the patient record

i. Carrying out system searches as requested

j. Initiating contact with and responding to, requests from patients, team members and external agencies

k. Photocopy documentation as required

l. Data entry of new and temporary registrations and relevant patient information as required

m. Input data into the patients healthcare records as necessary

n. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

o. Manage all queries as necessary in an efficient manner

p. Maintain a clean, tidy, effective working area at all times

q. Support all clinical staff with general tasks as requested

r. Complete opening and closing procedures in accordance with the duty rota

Person Specification

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a health care setting

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• SystmOne user skills

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Abbey Medical Practice

Address

Abbey Medical Practice

95 Monks Road

Lincoln

LN2 5HR

United Kingdom

Employer's website

https://www.abbeymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide a high-quality, efficient and confidential referral management service to clinicians and patients within the practice. The Administrator is responsible for processing referrals accurately and promptly, ensuring patient are referred appropriately to secondary care, community services, diagnostic services and other healthcare providers in accordance with practice procedures and NHS guidelines.

To be responsible for the accurate and timely coding of clinical information within the Practice's electronic patient record system (SystmOne). The post holder will review and code patient correspondence, hospital letters, diagnostic results and other clinical documentation using appropriate clinical coding standards to ensure patient records are complete, accurate and support safe patient care, QOF requirements, enhanced services and contractual reporting. The Clinical Coder will work closely with clinicians and the administrative team to maintain high standards of data quality, confidentiality and information governance, contributing to the effective management of patient care and Practice performance.

Person Specification

Qualifications

Essential

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
• Typing qualification, i.e., OCR or RSA Diploma

Desirable

• NVQ Level 2 in Health and Social Care
• Level 3 in Medical Terminology

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a healthcare setting as a medical secretary

Knowledge and skills

Essential

• Excellent communication skills
• Ability to use own initiative, discretion and sensitivity
• Understanding of clinical coding
• Good organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Abbey Medical Practice

Address

95 Monks Road

Lincoln

LN2 5HR

United Kingdom

Employer's website

https://www.abbeymedicalpractice.co.uk/ (Opens in a new tab)